WO2016152969A1

WO2016152969A1 - Order management system and order management method

Info

Publication number: WO2016152969A1
Application number: PCT/JP2016/059362
Authority: WO
Inventors: 光重山本; 能徳川上; 実中園
Original assignee: 大日本印刷株式会社
Priority date: 2015-03-24
Filing date: 2016-03-24
Publication date: 2016-09-29
Also published as: JP2016181116A

Abstract

The purpose of the present invention is to provide an order management system and so forth that can suitably manage customer orders in an area in which there are a plurality of restaurants. An order management system of the present invention manages orders in a food court 100 in which there are a plurality of restaurants 121, 122, 123, and includes order terminals 2, store terminals 3, a settlement terminal 4, and the like. The order terminals 2 place orders by transmitting order information to the store terminals 3. The order information includes: order identification information; serving destination information that corresponds to a serving destination for a dish; and dish information that indicates an ordered dish and the amount of the ordered dish, and with which the restaurant that will provide the dish can be identified. The settlement terminal 4 records sales, of dishes provided by the restaurants 121, 122, 123, for the restaurants 121, 122, 123 by using the dish information of the order information obtained from the order terminals 2 when orders are settled.

Description

Order management system, order management method

The present invention relates to an order management system for managing orders.

Large shopping malls often have an area with multiple restaurants. Such an area is called a food court.

At the food court, customers go to one of the stores to order, receive, and pay for dishes, and then bring the dishes back to the table for dinner. However, the travel distance and travel time from going to the store after taking the food home tends to be long, and when it is crowded, secure a seat such as a table first and place the luggage etc. on the table when placing an order. In some cases, they may be left in the store, which is difficult for the customer and not always convenient. In addition, in the case of a family, somebody needs to go to the store with the child, and as a result, the parent must adapt to the child even if there is something he wants to eat. The reverse is also true. Furthermore, it is difficult for overseas travelers on the inbound to secure seats, especially seating is impossible, and in addition, there is a lot of stress due to the fact that each store cannot speak. For example, it is stressful that you don't know what the food is and you have to pay in a currency that you are not familiar with.

In general restaurants, after a customer orders food from a table or the like, the ordered food is often distributed to the customer's table or the like by the service staff, and there is no inconvenience as described above.

Patent Documents

1 and 2 disclose an example in which a customer orders a dish by operating an order terminal as a system for managing and smoothly placing an order in such a restaurant.

Patent No. 4137599 Japanese Patent No.3582782

In the food court as well, there is a system for order management that is convenient for customers when it is convenient for customers to order food from the table etc. And desirable.

Patent Documents

1 and 2 are systems in a single restaurant, and are not intended for application to an area where a plurality of restaurants such as food courts are provided.

The present invention aims to provide an order management system and the like suitable for an area with a plurality of restaurants.

1st invention for solving the subject mentioned above is an order management system which manages the order of a plurality of restaurants, and includes an order terminal used for ordering dishes and a settlement terminal used for order settlement, The ordering terminal transmits order information including dish information indicating the order to be ordered and its quantity, and dish information that can be identified by a restaurant providing the dish, and serving information corresponding to the serving destination of the dish. An order management system comprising: a recording unit that acquires the dish information and records the sales of the dish provided by the restaurant for each restaurant using the dish information. is there.

According to the present invention, in an area with a plurality of restaurants such as a food court, a customer places an order from a table or the like using an ordering terminal, and a service person performs an operation such as serving food to the customer. In this case, it is possible to suitably manage customer orders. In other words, the order information to be transmitted at the time of order includes cooking information and serving destination information, and by indicating the number of dishes to be ordered by the cooking information and their quantity, it is possible to identify a plurality of restaurants by providing a restaurant. Even in the attached area, after accepting an order, cooking at each store, cooking of dishes, etc. can be performed smoothly, and even a small number of people can respond. In addition, sales information can be recorded for each restaurant using the cooking information, and sales at each store can be grasped individually.

The order terminal is preferably a portable terminal that can be carried.
Thereby, the convenience of the customer can be improved.

It is desirable that the dish information includes dishes to be ordered, their quantities, and store identification information of restaurants that provide the dishes.
Thereby, a restaurant can be identified suitably by cooking information.

It is desirable that the serving destination information is terminal identification information of the order terminal.
As a result, it is possible to smoothly serve dishes to customers who have ordered food at the order terminal.

The second invention includes an order terminal used for ordering dishes and a settlement terminal used for order settlement, and is an order management method by an order management system for managing orders of a plurality of restaurants, wherein the order terminal comprises: Sending order information including the dish information to be ordered and its quantity, and the dish information that can be identified by the restaurant providing the dish, and the serving destination information corresponding to the serving destination of the dish, the checkout terminal, The order management method is characterized in that the dish information is acquired, and sales of dishes provided by the restaurant are recorded for each restaurant using the dish information.

According to the present invention, it is possible to provide an order management system suitable for an area with a plurality of restaurants.

The figure which shows the order management system 1 The figure which shows the hardware constitutions of the order terminal 2 The figure which shows the hardware constitutions of the shop terminal 3 The figure which shows the hardware constitutions of the payment terminal 4 The figure explaining the food court 100 Flow chart showing the flow of cooking orders The figure which shows the example of the order information 50 Flow chart showing the order checkout flow The figure which shows the example of the sales information 60 The figure which shows the food court 100 The figure which shows the example of the order information 50a

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings.

(1. Order management system 1)
FIG. 1 is a diagram showing a schematic configuration of an order management system 1 according to an embodiment of the present invention. The order management system 1 is applied to a food court, which will be described later, and manages the order of dishes for a plurality of restaurants, and includes an order terminal 2, a store terminal 3, a checkout terminal 4, a server 5, and the like.

The order terminal 2 is a terminal used by customers for ordering food, and places an order by transmitting order information, which will be described later, to the store terminal 3 via wireless communication or the like. In the present embodiment, the order terminal 2 is a portable terminal that can be carried by a customer. For example, various tablet terminals can be used as the order terminal 2, but the order terminal 2 is not limited thereto. The order terminal 2 can also be used by a service person such as a food court.

FIG. 2 is a diagram showing a hardware configuration of the order terminal 2. As shown in FIG. 2, the order terminal 2 is configured by connecting, for example, a control unit 21, a storage unit 22, an input unit 23, a display unit 24, a communication unit 25, and the like through a bus 26. However, the present invention is not limited to this, and various configurations can be taken as appropriate.

The control unit 21 includes a CPU, a ROM, a RAM, and the like. The CPU calls and executes a program related to the processing of the order terminal 2 stored in the storage unit 22 or the like in the work memory area on the RAM. The ROM is a non-volatile memory and permanently stores programs such as a boot program and BIOS, data, and the like. The RAM is a volatile memory, and temporarily stores programs and data loaded from the storage unit 22 and the ROM, and includes a work area used by the control unit 21 to perform various processes.

The storage unit 22 is, for example, a flash memory or the like, and stores a program executed by the control unit 21, data necessary for program execution, an OS, and the like. Programs and the like are read by the control unit 21 as necessary, transferred to the RAM, and executed.

The input unit 23 is an input device such as a touch panel provided in the display unit 24, for example.
The display unit 24 is a display device such as a liquid crystal display.
The communication unit 25 is a communication interface that mediates wireless communication or the like, and performs communication with other devices.
The bus 26 is a path that mediates transmission / reception of control signals, data signals, and the like between the units.

The store terminal 3 is an order receiving terminal that accepts orders from the order terminal 2. In the present embodiment, the store terminal 3 is installed for each restaurant.

FIG. 3 is a diagram showing a hardware configuration of the store terminal 3. As shown in FIG. 3, the store terminal 3 is configured by connecting, for example, a control unit 31, a storage unit 32, an input unit 33, a display unit 34, a communication unit 35, a printer 36, and the like through a bus 37. However, the present invention is not limited to this, and various configurations can be taken as appropriate.

The control unit 31 is substantially the same as the control unit 21 described with reference to FIG. 2, and the program related to the processing of the store terminal 3 stored in the storage unit 32 or the like is called by the CPU to the work memory area on the RAM and executed. The other storage unit 32, input unit 33, display unit 34, communication unit 35, and bus 37 are substantially the same as the storage unit 22, input unit 23, display unit 24, communication unit 25, and bus 26 described in FIG. is there.

The printer 36 prints and outputs a receipt and the like to be taken with the dish at the time of serving the dish, which will be described later. It is also possible to provide a plurality of store terminals 3 in one store and use one printer 36 for these store terminals 3.

The settlement terminal 4 is a terminal used for order settlement. In the present embodiment, the payment terminal 4 collectively receives payment for a plurality of restaurants, and records the sales of food provided by the restaurants for each restaurant.

FIG. 4 is a diagram showing a hardware configuration of the settlement terminal 4. As shown in FIG. 4, the checkout terminal 4 is a cash register terminal configured by connecting, for example, a control unit 41, a storage unit 42, an input unit 43, a display unit 44, a communication unit 45, a printer 46, and the like through a bus 47. . However, the present invention is not limited to this, and various configurations can be taken as appropriate.

The control unit 41 is substantially the same as the control unit 21 described with reference to FIG. 2, and a program related to the processing of the payment terminal 4 stored in the storage unit 42 or the like is called by the CPU to the work memory area on the RAM and executed. The other storage unit 42, input unit 43, display unit 44, communication unit 45, and bus 47 are substantially the same as the storage unit 22, input unit 23, display unit 24, communication unit 25, and bus 26 described in FIG. is there.

The printer 46 prints and outputs a receipt as an invoice when the order is settled.

The server 5 is connected to the store terminal 3 and the payment terminal 4 via the network 6 and is used for recording and managing order information and sales information described later. The server 5 includes a control unit, a storage unit, an input unit, a display unit, a communication unit, a bus, and the like that are substantially the same as those described with reference to FIG.

(2. Food court 100)
FIG. 5 is a diagram illustrating an example of a food court 100 to which the order management system 1 is applied. The food court 100 is an area where a plurality of

restaurants

121, 122, and 123 that provide food are provided, and includes a restaurant space 110 and a store space 120.

The eating and drinking space 110 is a space for customers (see A in FIG. 5) to eat and drink, and a plurality of tables 112 and chairs 113 are provided. The order terminal 2 is disposed at a predetermined position on the table 112, for example (only a part is shown in the figure). A checkout terminal 4 is provided beside the entrance 111 of the eating and drinking space 110.

A plurality of

restaurants

121, 122, and 123 are arranged in the store space 120. The store space 120 is provided with kitchens of the

restaurants

121, 122, and 123, and the store terminals 3 are also installed in the

restaurants

121, 122, and 123, respectively.

In FIG. 5, the server 5 is not shown. In the present embodiment, the order terminal 2 sets the position in advance, and the position data (position ID, table ID, seat ID, etc.) corresponding to the position of the order terminal 2 is recorded in the storage unit 32 of the order terminal 2 or the like. Keep it.

(3. Order management method by order management system 1)
Next, an order management method by the order management system 1 will be described with reference to FIGS.

(3-1. Ordering food)
FIG. 6 is a flowchart showing the flow of ordering dishes. 6 are processes executed by the control unit 21 of the order terminal 2, and S14 to S17 are processes executed by the control unit 31 of the store terminal 3.

In the present embodiment, when the customer enters the eating and drinking space 110 from the entrance 111 of the food court 100 shown in FIG. The customer moves according to the guidance and sits down on the chair 113 of the guidance destination table 112. Thereafter, the customer operates the order terminal 2 to place an order from the dishes provided by the

restaurants

121, 122, and 123.

Although the specific operation procedure is various and not particularly limited, for example, a store selection screen (not shown) that displays a restaurant to be selectable on the order terminal 2 is first displayed, and one of the restaurants is displayed on the store selection screen. When is selected, the display shifts to a dish selection screen (not shown) that displays the food provided by the restaurant and the quantity of the food that can be selected. The customer sequentially selects and inputs the food to be ordered with the restaurant and the quantity on each screen. The order terminal 2 accepts these inputs (S11).

After that, the customer orders food from the order terminal 2. At this time, the customer inputs an order instruction by, for example, selecting an “order” button displayed on the dish selection screen. Upon receiving the input of the order instruction (S12), the order terminal 2 creates order information including dish information and serving destination information and transmits it to the store terminal 3 (S13). The order information is also recorded in the storage unit 22 of the order terminal 2, the storage unit of the server 5, and the like.

Fig. 7 shows an example of order information 50. The upper part of FIG. 7 is an example of the order information 50 about the restaurant 121 and the lower part is the restaurant 122. As shown in FIG. 7, the order information 50 includes order identification information 51, serving destination information 52, cooking information 53, and the like.

The order identification information 51 is information for identifying an order, for example, an order ID such as a number assigned for each order.
The distribution destination information 52 is information corresponding to the distribution destination of the dish, and the position data of the order terminal 2 described above is used in this embodiment.

The dish information 53 indicates the dish to be ordered and its quantity, and identifies the restaurant that provides the dish. The dish information 53 includes a store ID 531, a dish 532, a quantity 533, an amount 534, and the like, which are recorded in association with each other.

The store ID 531 is store identification information for identifying a restaurant that provides the food 532. In the present embodiment, the order information 50 is individually transmitted to the store terminal 3 of the restaurant corresponding to the store ID 531.

The dish 532 indicates the dish to be ordered, and the quantity 533 indicates the quantity of the order to be ordered. In the example of FIG. 7, two “cutlet sandwiches” are ordered from the restaurant 121, and two “burgers” are ordered from the restaurant 122. In this embodiment, an order is made one by one, but it is also possible to order a plurality of dishes (plural types) such as “cutlet sandwich” and “coffee”.

The amount 534 is a price for each dish 532, and is obtained by multiplying the unit price of the dish 532 by the quantity 533. The unit price of the dish 532 is stored in advance in the storage unit 22 of the order terminal 2, for example.

Returning to the explanation of FIG. When the store terminal 3 receives the order information 50 from the order terminal 2 (S14), the store terminal 3 outputs the order information 50 (S15).

In S15, for example, the order information 50 is displayed and printed on the display of each

restaurant

121, 122, 123 connected to the store terminal 3 and the printer 36 of the store terminal 3. A single display or printer may be installed in a common space in the store space 120, and may be shared by a plurality of

restaurants

121, 122, 123.

The cooking staff of each

restaurant

121, 122, 123 looks at the output order information 50 and cooks the food ordered to its own store. When cooking is finished, the fact that cooking has been completed is input to the store terminal 3. When the store terminal 3 accepts the input of the completion of cooking (S16), the store terminal 3 controls the printer 36 to print a receipt on which the dish 532, the distribution destination information 52, etc. are printed (S17). Information indicating completion of cooking can also be transmitted from the store terminal 3 to the order terminal 2 and displayed on the order terminal 2. The information can also be transmitted from another terminal.

The service staff will take the above receipt and serve the cooked food to the customer. The service person can grasp the position of the order terminal 2 by looking at the distribution destination information 52 of the receipt, and can deliver the cooked food to the customer who placed the order at the order terminal 2.

(3-2. Order settlement)
After finishing the meal, the customer pays out and leaves the food court 100. FIG. 8 is a flowchart showing the flow of payment. S21 and S22 in FIG. 8 are processes executed by the control unit 21 of the order terminal 2, and S23 to S25 are processes executed by the control unit 41 of the settlement terminal 4.

In this embodiment, a customer who has finished a meal requests payment from the order terminal 2. The specific procedure is various and not particularly limited. For example, a settlement screen (not shown) for settlement is displayed on the order terminal 2, and the customer selects the “settlement” button on the settlement screen. And make a payment request input. When the order terminal 2 receives the input of the settlement request (S21), the order terminal 2 transmits the order information 50 about each restaurant including the dish information 53 described in FIG. 7 to the settlement terminal 4 (S22).

The settlement terminal 4 receives and acquires the order information 50 (S23), refers to the dish information 53 included in the order information 50, controls the printer 46, and prints a receipt as an invoice (S24). In this bill, the dish 532 ordered to each restaurant and its amount 534, the serving information 52, the total amount 534, and the like are displayed. The service clerk takes this bill and moves to the customer and hands it to the customer. The customer takes the bill and goes to the checkout terminal 4 to make a payment. As a result, the settlement of the order is completed, and the customer leaves the doorway 111. In the checkout terminal 4, when the serving destination information 52 (position data of the ordering terminal 2) is input, the total amount 534 of the dish 532 ordered from each restaurant is displayed on the display unit 44 as a payment amount. It has become.

Further, the checkout terminal 4 uses the dish information 53 of the order information 50 acquired from the order terminal 2 to record the sales of the dish for each restaurant (S25), and creates sales information.

FIG. 9A shows an example of sales information 60. For each store ID 61 of each

restaurant

121, 122, 123, a dish 62, its quantity 63, and an amount 64 are recorded. The store ID 61, the dish 62, the quantity 63, and the amount 64 are the same as the store ID 531, the dish 532, the quantity 533, and the amount 534 described in FIG.

For example, when the order information 50 described in FIG. As shown in B of FIG. 9B, new additions are recorded as food 62, quantity 63, and amount 64 of store ID 61 corresponding to ID 531.

Thus, sales information 60 is created. The sales information 60 is recorded in the storage unit 42 of the checkout terminal 4 or the storage unit of the server 5, and can be output by a printer or the like after the business hours are finished, for example, every business day. it can. It can also be used for forecasting sales from the next day onwards, and can be used as a reference when determining the order quantity of ingredients necessary for cooking.

As described above, according to this embodiment, a customer places an order from a table or the like using the order terminal 2 in an area where a plurality of restaurants such as the food court 100 are provided, and a service clerk serves food to the customer. When performing operations such as serving, customers' orders can be suitably managed. In other words, the order information 50 transmitted at the time of order includes the dish information 53 and the serving destination information 52, and the dish information 532 and its quantity 533 are indicated by the dish information 53, and the restaurant providing the dish can be identified. Even in an area with a plurality of restaurants, it is possible to smoothly cook dishes and serve dishes at each store after receiving an order, and it is possible to handle even a small number of people. Further, the sales information can be recorded for each restaurant using the dish information 53, and the sales of each store can be grasped individually.

Moreover, the convenience of the customer can be improved by making the ordering terminal 2 portable.

Furthermore, since the dish information 53 includes a shop ID 531 in addition to the dish 532 to be ordered and its quantity 533, the restaurant can be suitably identified by the dish information 53. However, the store ID 531 may be omitted in a case where the restaurant 532 providing the food 532 can be identified from the food 532 itself without duplication in the food 532 provided at each store.

However, the present invention is not limited to the above embodiment. For example, although the position data of the order terminal 2 is used as the distribution destination information 52 in the present embodiment, the distribution destination information 52 is not limited to this, and it is only necessary to correspond to the distribution destination of the dish. Another example of the arrangement destination information 52 will be described later. Furthermore, the application target of the order management system 1 according to the present invention may be a plurality of restaurants, and is not limited to the food court 100.

Next, a second embodiment of the present invention will be described. The second embodiment will be described with respect to differences from the first embodiment, and the same points will be denoted by the same reference numerals in the drawings and the like, and the description thereof will be omitted. Further, the configurations described in the first and second embodiments can be used in combination as necessary.

[Second Embodiment]
FIG. 10 is a diagram illustrating a food court 100 according to the second embodiment. In the present embodiment, unlike the first embodiment, when the customer enters the eating and drinking space 110, the order terminal 2 is handed over from the service staff and is directly guided to the table 112 (see the dotted arrow). Further, in the present embodiment, one store terminal 3 is provided in the store space 120, and the store terminal 3 accepts food orders for a plurality of restaurants.

Furthermore, the checkout terminal 4a is an automatic checkout machine provided next to the entrance / exit 111 of the eating and drinking space 110. In addition to the configuration described with reference to FIG. 4, the checkout terminal 4 a is a depositing unit (not shown) such as a coin mech or bill validator that manages deposits with coins or bills from a coin slot (not shown) or a bill insertion slot (not shown). ). The depositing unit includes a reader / writer for reading and writing these card media so that payment can be made from an electronic money card, a credit card, a prepaid card, or the like.

In this embodiment, it is assumed that positioning of the order terminal 2 is performed in the food court 100. For example, the shop terminal 3 is made to function as a positioning terminal, and the current location of the order terminal 2 is periodically acquired together with the terminal ID of the order terminal 2 by a known method using an access point (not shown). The data is linked and recorded in the storage unit 32 or the like. A positioning terminal may be provided separately.

Next, the difference from the first embodiment will be mainly described with respect to the flow from the order of cooking in the second embodiment to the settlement of the order.

Also in this embodiment, food orders are made from the order terminal 2 as in S11 to S13 above. FIG. 11 shows an example of order information 50a transmitted from the order terminal 2 to the store terminal 3 at the time of ordering. In this embodiment, the terminal ID (terminal identification information) of the order terminal 2 is used as the serving destination information 52. The order information 50a is a batch of orders for two stores (restaurants 121 and 122).

The store terminal 3 performs the same processing as S14 to S17 described above, and the cooking staff of each of the

restaurants

121, 122, and 123 stores their own stores based on the order information 50a output on the store side as described above. It is possible to cook the food ordered for it. As in the case described above, the service person has a receipt printed by the printer 36 of the store terminal 3 and distributes the cooked food to the customer. As described above, the dish 532 and the serving destination information 52 are printed on this receipt.

In this embodiment, the location of the order terminal 2 and the terminal ID are linked and recorded by the store terminal 3, and the location of the order terminal 2 and the terminal ID are displayed on a display connected to the store terminal 3 or a terminal owned by a service person. Can be displayed. On the other hand, since the terminal ID (see FIG. 11) of the ordering terminal 2 which is the distribution destination information 52 is printed on the above-mentioned receipt held by the service clerk, the service clerk compares the above display with the distribution destination information 52 ( The location of the order terminal 2 corresponding to the terminal ID) can be grasped, and the cooked food can be delivered to the customer who placed the order at the order terminal 2.

At the time of checkout of the order, the customer who has finished the meal moves to the entrance / exit 111 with the order terminal 2 and performs checkout at the checkout terminal 4a. The customer makes a settlement request from the order terminal 2 in the same procedure as S21 to S22. The checkout terminal 4a receives the order information 50a from the ordering terminal 2 in the same manner as in S23 described above, but after that, with reference to the dish information 53 included in the order information 50a, the checkout terminal 4a The total amount 534 is displayed on the display unit 44 as a payment amount. The customer looks at the displayed payment amount, pays the amount by cash or electronic money, returns the order terminal 2 and exits from the entrance 111.

In order to allow only customers who have completed the checkout to leave, for example, a control device (not shown) for restricting the exit such as a flap open / close gate or a bar-rotating gate is provided at the entrance / exit 111. It is also possible to operate such as canceling the exit regulation of the regulation device by the settlement terminal 4a. For example, in the case of a flap opening / closing type gate, when the settlement is completed, an opening instruction is transmitted from the settlement terminal 4a to the gate to open the flap door.

In the second embodiment, the same effect as in the first embodiment can be obtained. Further, by using the terminal identification information of the ordering terminal 2 as the serving destination information 52, it becomes possible to smoothly distribute the dish to the customer who ordered the dish at the ordering terminal 2.

When the service clerk guides the customer to the table 111, the service clerk inputs the position data described in the first embodiment to the order terminal 2, or the position data provided in the table 111 or the like so as to be readable. May be read by the order terminal 2, and in this case, the position data can be used as the serving destination information 52.

Further, at the time of order settlement, for example, the customer directly inputs the order identification information 51 and the customer information 52 to the settlement terminal 4a, and the settlement terminal 4a receives and acquires the corresponding order information 50a from the store terminal 3 or the like. Is also possible. The subsequent processing is the same as described above.

Further, in this embodiment, the payment is performed after the meal, but it may be a prepayment in which the payment is performed before the meal. For example, when ordering food, the order information 50a is transmitted from the ordering terminal 2 to the settlement terminal 4a, and after the settlement at the settlement terminal 4a is completed as described above, the order information 50a is transmitted from the settlement terminal 4a to the store terminal 3. Keep it. Subsequent cooking and serving of food can be performed in the same manner as described above. In this example, the checkout terminal 4a functions as an order receiving terminal.

The preferred embodiments of the present invention have been described above with reference to the accompanying drawings, but the present invention is not limited to such examples. It will be apparent to those skilled in the art that various changes or modifications can be conceived within the scope of the technical idea disclosed in the present application, and these are naturally within the technical scope of the present invention. Understood.

1; order management system 2; order terminal 3; store terminals 4, 4a; checkout terminals 50 and 50a; order information 51; order identification information 52; serving information 53; dish information 60;
62, 532;

cuisine

63, 533;

quantity

64, 534; amount 100; food court 110; eating space 111; doorway 112; table 113; chair 120;

store space

121, 122, 123;

Claims

An order management system for managing orders of a plurality of restaurants,
Including an ordering terminal used to order food and a checkout terminal used to checkout orders,
The order terminal is
A transmission means for transmitting order information including the dish to be ordered and the quantity thereof, and the dish information that can be identified by the restaurant that provides the dish, and the distribution destination information corresponding to the distribution destination of the dish;
The checkout terminal is
The order management system characterized by having a recording means which acquires the said dish information and records the sales of the dish which a restaurant provides using the said dish information for every restaurant.
The order management system according to claim 1, wherein the order terminal is a portable terminal that can be carried.
3. The order management system according to claim 1 or 2, wherein the dish information includes a dish to be ordered, its quantity, and store identification information of a restaurant that provides the dish.
The order management system according to any one of claims 1 to 3, wherein the destination information is terminal identification information of the order terminal.
An order management method using an order management system for managing orders of a plurality of restaurants, including an order terminal used for ordering dishes and a checkout terminal used for order settlement,
The ordering terminal is
Sending order information including dish information indicating the quantity to be ordered and the food information that can be identified by the restaurant providing the dish, and serving information corresponding to the serving destination of the dish;
The checkout terminal is
The order management method, wherein the dish information is acquired, and sales of dishes provided by the restaurant are recorded for each restaurant using the dish information.