JP2001043444A - Operating branch system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a customer to reserve at a reception desk in a consumer transaction facility. SOLUTION: When necessity of a customer's visit to a reception desk occurs as the result of transaction, a detection means 1a detects this and informs an inquiry means 1b of it. The means 1b inquires of the customer whether he/she visits to the reception desk or not and supplies the result to an informing means 1c, which informs a reservation server 2 that a reservation is requested. As a result, in the server 2, a reserving means 2a generates a receiving number in consideration of reception from a reception desk receiving processing device 3 and informs a consumer transaction facility 1 of it. An obtaining means 1d obtains the receiving number given from the server 2 and supplies it to an output means 1e, which prints the receiving number supplied from the means 1d in a detailed statement and output it.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an office system, and more particularly, to an automatic transaction apparatus, a counter reception processing apparatus for receiving a reservation for a customer's counter, and a counter for a counter according to information from the counter reception processing apparatus. The present invention relates to an office system having a reservation server for performing a reservation process.

[0002]

2. Description of the Related Art For example, in a financial institution such as a bank, a window reception processing device is used to efficiently guide a customer to a window and to accurately notify the customer of the current waiting state.

[0003] That is, when a customer obtains a piece of paper issued from the window reception processing device, a reservation is made for the window, and the customer is sequentially guided to the window in which a vacancy has occurred. In addition, the customer can know the current waiting state from the number written on the paper piece.

[0004]

In many cases, banks and the like are equipped with an automatic teller machine such as an ATM (Automated Teller Machine). You may need to go. For example, a case where a passbook is carried over at the time of entry into the passbook corresponds to the example.

In such a case, it is necessary for the customer to make a reservation for the counter again by using the counter reception processing device, so that there is a problem that unfairness occurs with the customer who directly makes the reservation for the counter. Was. In other words, even if a customer comes later, if a customer makes a reservation directly at the counter reception processing device without performing a transaction with the automatic transaction device, the customer is processed preferentially. is there.

[0006] The present invention has been made in view of such a point, and a customer who needs to go to the counter as a result of the transaction by the automatic transaction device and a reservation to the counter by the counter reception processing device are made. It is an object of the present invention to provide a sales office system capable of equalizing the waiting time of a customer.

[0007]

According to the present invention, in order to solve the above-mentioned problems, an automatic transaction apparatus 1 shown in FIG. 1, a counter reception processing unit 3 for receiving a reservation for a customer window, and a window reception process shown in FIG. In a sales office system having a reservation server 2 for performing a reservation process for a counter according to information from the apparatus 3, the automatic transaction apparatus 1 detects that a customer has to go to a counter as a result of a transaction. Detecting means 1a;
When the detecting means 1a detects that it is necessary to go to the window, an inquiry means 1b for inquiring the customer whether or not to go to the window, and as a result of the inquiry of the inquiry means 1b, Notification means 1c for notifying the reservation server 2 when it is determined that the reservation server 2
Is provided with a reservation system 2a for making a reservation at the customer's window when notified from the automatic transaction apparatus 1.

Here, in the automatic transaction apparatus 1, the detecting means 1a detects that the customer has to go to the counter as a result of the transaction. The inquiry means 1b inquires of the customer whether or not to go to the counter when the detection means 1a detects that the user needs to go to the counter. The notifying unit 1c notifies the reservation server 2 when it is determined that the customer goes to the counter as a result of the inquiry of the inquiry unit 1b. Further, in the reservation server 2, the reservation means 2a makes a reservation at the customer's window when notified from the automatic transaction device 1.

[0009]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a principle diagram for explaining the operation principle of the present invention. As shown in this figure, the sales office system of the present invention comprises an automatic transaction device 1, a reservation server 2, a counter reception processing device 3, a counter terminal 4, a reception status display device 5, and a cable 6.

The automatic transaction apparatus 1 includes a detecting unit 1a, an inquiry unit 1b, a notifying unit 1c, an obtaining unit 1d,
It is constituted by output means 1e, and automatically executes transaction processing between the customer and the financial institution.

Here, the detecting means 1a detects that the customer needs to go to the counter as a result of the transaction. The inquiry means 1b inquires of the customer whether or not to go to the counter when the detection means 1a detects that the user needs to go to the counter.

The notification means 1c notifies the reservation server 2 when it is determined that the customer goes to the counter as a result of the inquiry by the inquiry means. Acquisition means 1d
Acquires the information on the reservation status from the reservation server 2 when the reservation is made by the reservation server 2.

The output means 1e prints the information on the reservation status obtained by the obtaining means 1d on a predetermined piece of paper and outputs the information. The reservation server 2 is constituted by a reservation means 2a, and the automatic transaction device 1 or the counter reception processing device 3
When a request for reservation is made from the server, a reservation process is performed for the window, and the result is notified to the requesting apparatus.

Here, the reservation means 2a is provided in the automatic transaction apparatus 1
Alternatively, when a window reservation request is received from the window reception processing device 3, a reservation process is executed. Counter reception processing device 3
Has a part of the sheet protruding outside the apparatus, and when the sheet is pulled out by a customer, the receipt number and the waiting state are printed on the sheet at the same time as the sheet is pulled out. Since the window reception processing device 3 always obtains the current reservation status from the reservation server 2, the latest reservation information is printed and output at the timing when the ticket is pulled out, and it is also determined that the reservation has been made. Notify the server.

The counter terminal 4 is a terminal device installed on the counter. By referring to the contents displayed on the counter terminal 4, the teller can know the current customer waiting status and the like.

The reception status display device 5 is arranged on a wall surface of a lobby or the like, and the customer can know the current waiting status by referring to the display contents. Cable 6
Connects the devices to each other and exchanges information between them.

Next, the operation of the above principle diagram will be described. Now, it is assumed that the customers c1 to c3 and the customers c4 to c6 are waiting in turn in front of the automatic transaction apparatus 1 and the counter reception processing apparatus 3, respectively. In such a state, it is assumed that the customer c1 starts, for example, entry of a passbook by the automatic transaction apparatus 1. At this time, if the entry column of the passbook of the customer c1 is full, it is necessary to go to the counter to carry over the notebook, and the detecting means 1a detects this.

The inquiry means 1b receives the detection result of the detection means 1a and inquires of the customer c1 whether or not to go to the counter as it is. As a result, when the customer c1 answers that he / she will go to the window, the notification unit 1c requests the reservation server to reserve the window.

In the reservation server 2, the reservation means 2a receives the request from the automatic transaction apparatus 1 and issues a reception number for this request on the basis of time before and after the request from the counter reception processing apparatus 3. And accept the reservation.

For example, if a request is made by the customer c1 immediately after the reception of the customer c4 in the counter reception processing device 3, the customer c1 is reserved next to the customer c4.

The reservation means 2a returns the result of the reservation (reception number and current waiting state) to the automated teller machine 1, and the counter terminal 4 and the reception state display device 5
And the result of the reservation is supplied and displayed. As a result, the display contents of the counter terminal 4 and the reception status display device 5 are updated.

The acquisition unit 1d acquires the reception number returned from the reservation server 2 and information indicating the current waiting state, and supplies them to the output unit 1e. The output unit 1e prints, for example, a statement on the receipt number acquired by the acquisition unit 1d and information indicating the current waiting state, and outputs the information.

According to the above-described processing, the customer c1 does not need to wait for the turnaround of the counter reception processing device 3 after the transaction in the automatic transaction device 1, so that, for example, the customer c1
It is possible to guarantee fairness of the waiting time with the customer c6 who comes later.

Next, a configuration example of the embodiment of the present invention will be described. FIG. 2 is a diagram for explaining the outline of the embodiment of the present invention. Automatic transaction device 10-1 to 10-4
Is arranged, for example, on a part of the floor, and performs processes such as cash transfer, payout, and passbook entry.

The row counter 11 is a window where a customer can sit and make a transaction or the like, and an important transaction is made. The high counter 12 is a window where a customer can perform a transaction or the like while standing, and a general transaction is performed.

The window reception processing device 13 is a device for performing reception at the window, and issues a ticket on which a reception number and a waiting state are printed to a customer. When a ticket is issued, a request for reservation at the counter is made to a reservation server (not shown).

The chair 14 is provided for a customer who is waiting for a transaction at the low counter 11 or the high counter 12 to sit down. Counter terminals 15-1, 15-
Reference numeral 2 denotes a terminal that allows the teller of the low counter 11 or the high counter 12 to refer to the customer's waiting state and the like. Basically, one terminal is assigned to each teller.

The reception status display devices 16-1 and 16-2 are:
It is arranged on the wall surface of the lobby or the like, and the customer can know the current waiting state by referring to the displayed contents.

FIG. 3 is a diagram showing a detailed configuration example of the sales office system. In this figure, parts corresponding to those in FIG. 2 are denoted by the same reference numerals, and their description is omitted. In addition, when there are a plurality of similar devices, these are collectively shown.

In this figure, the accounting server 17 performs processing relating to customer deposits and withdrawals and controls communication with the host system 22. The reservation server 18 is an automatic transaction device 1
If the request is made from 0 or the window reception processing device 13, a reservation process is performed for the window, and the result is notified to the requesting device.

The router 19 connects a system constituted by the automatic transaction device 10, the counter reception processing device 13, the counter terminal 15, the reception status display device 16, the reservation server 18, and the accounting server 17 to an external network. For this purpose, a protocol or data conversion process is executed.

The cable 20 connects the individual devices to each other, and allows information to be exchanged between them. The network 21 is constituted by, for example, a dedicated line or a high-speed digital line, and transmits information between a sales office system and a host system 22 arranged in each branch.

The host system 22 stores customer authentication information, past transaction information, and the like. When there is an inquiry from each sales office system, the corresponding information is searched and supplied.

FIG. 4 is a diagram showing a detailed configuration example of the automatic transaction apparatus 10. As shown in FIG.
0 denotes a control unit 10a, a statement issuing unit 10b, a cash accounting mechanism unit 10c, a display device 10d, an operation unit 10e, and a communication unit 1.
0f and a bus 10g.

Here, the control section 10a controls each section of the apparatus and executes various processes in accordance with information input from the operation section 10e. The statement issuing unit 10b prints the result of the transaction on a piece of paper and outputs it as a statement.

The cash accounting unit 10c has a cash storage unit (not shown), and performs operations of storing cash transferred by a customer and withdrawing the stored cash. The display device 10d is, for example, a CRT (Cathode Ray).
Tube), and is configured to display necessary information according to customer operations.

The operation unit 10e is, for example, a display device 10d
Is a transparent touch panel formed by being superimposed on the touch panel, and receives input of information from a customer. The communication unit 10f exchanges information with the accounting server 17 and the reservation server 18.

The bus 10g interconnects the control unit 10a, the statement issuing unit 10b, the cash accounting unit 10c, the display device 10d, the operation unit 10e, and the communication unit 10f, and exchanges information among them. Make it possible.

FIG. 5 is a diagram showing a detailed configuration example of the reservation server 18. As shown in this figure, the reservation server 18
Is constituted by a control unit 18a, a memory 18b, a storage device 18c, a communication unit 18d, and a bus 18e.

The control unit 18a controls each unit of the apparatus, and executes various processes according to application programs stored in the memory 18b and the storage device 18c.

The memory 18b is composed of a semiconductor memory and stores basic programs and data, and also temporarily stores application programs executed by the control unit 18a, data during arithmetic operations, and the like.

The storage device 18c is, for example, an HDD (Hard
Disk Drive), and stores information indicating the reservation status and the like, and controls the controller 18a.
Stores various application programs to be executed, data, and the like.

The communication section 18d exchanges information with the automatic transaction apparatus 10 and the counter reception processing apparatus 13. Bus 1
8e is a control unit 18a, a memory 18b, a storage device 18
c and the communication unit 18d are connected to each other so that information can be exchanged between them.

Next, the operation of the above embodiment will be described. FIG. 6 is a flowchart illustrating an example of a process executed in automatic transaction device 10. When this flowchart is started, the following processing is executed. [S1] The control unit 10a determines whether the operation unit 10e has been operated. As a result, if an operation has been performed, the process proceeds to step S2; otherwise, the process returns to step S1 and repeats the same processing.

For example, when the customer operates the operation unit 10e,
If a passbook entry request is made, the process proceeds to step S2. [S2] The control unit 10a executes the corresponding process.

In the present example, since the request is for a passbook entry, the control unit 10a displays a screen 30 as shown in FIG. 7 on the display device 10d, and requests the customer to insert the passbook. In this display example, a screen 30 entitled "Passbook entry" is displayed, and a message prompting the user to insert a passbook is displayed at the center of the screen.

When a passbook is inserted from a slot (not shown), a screen 31 as shown in FIG. 8 is displayed, and a passbook entry process is executed. [S3] The control unit 10a determines whether or not a window reservation is required as a result of the process. If it is necessary, the process proceeds to step S4, otherwise, the process ends.

For example, in the present example, if the entry field of the passbook becomes full in the middle of the entry, it is necessary to go to the counter to carry over the passbook, so that the determination in step S3 is YES. Then, the process proceeds to step S4. [S4] The control unit 10a causes the display device 10d to display a reservation screen.

FIG. 9 shows an example of a reservation screen. In this display example, a message "The passbook is over. Please come to the counter as we will create a new passbook." Is displayed in the center of the screen 32, and the message "Reservation as it is" is displayed below it. Do you want to do? "
Is displayed. Further below, a button 32a and a button 32b are displayed, and the button 32a is operated when making a window reservation, and the button 32b is operated when not making a window reservation. [S5] The control unit 10a determines whether or not the “Yes” button has been operated to make a window reservation on the reservation screen. If the “Yes” button has been operated, the process proceeds to step S7; Proceed to step S6.

In the present example, in FIG.
If “a” is operated, the process proceeds to step S7; otherwise, the process proceeds to step S6. [S6] The control unit 10a causes the display device 10d to display a message prompting the user to come to the counter during business hours, and ends the processing.

In the present example, a screen 3 as shown in FIG.
3 is displayed on the display device 10d. In this example, screen 3
The title "☆☆ Ended ☆☆" is displayed at the top of 3, and the message "Passbook has ended. Please come to the window during business hours, if you are afraid. . "Is displayed. [S7] The control unit 10a requests the reservation server 18 to make a reservation at the window.

At this time, a screen 34 shown in FIG. 11 is displayed on the display device 10d to inform the customer that the reservation processing is being performed. [S8] The control unit 10a notifies the reservation server 18 of the details of the transaction and information for specifying the customer.

In the present example, as the contents of the transaction, the transaction code indicating “passbook entry” and information for specifying this customer (for example, account number and customer name) are stored in the reservation server 18.
Will be notified.

As a result, in the reservation server 18, a reception number is issued according to the importance of the customer and the contents of the transaction by the processing described later, and the reservation is made. [S9] The control unit 10a acquires information such as a reception number from the reservation server 18 via the communication unit 10f.

For example, in this example, “014” and the current number of waiting persons “7” are acquired as the reception number. [S10] The control unit 10a supplies the received receipt number and the like to the statement issuing unit 10b and causes the statement to be issued.

FIG. 12 shows the statement issuing unit 10b at this time.
5 is an example of the specification output from the. In this example, the date and time and the details of the transaction are printed in the area 40a at the top of the statement 40. That is, in this example, the handling date, transaction details, bank number, store number, account number, transaction amount, and post-transaction balance are displayed.

[0057] Information on reception is displayed in an area 40b below the specification 40. That is, in this example, the reception number and the number of people waiting are printed.
A message prompting you to wait in front of the window is printed.

The customer can receive the passbook carry-over service by going to the designated window with such a specification. When a statement is issued, a screen 35 shown in FIG. 13 is displayed to notify the customer that the statement has been output.

Next, referring to FIG.
An example of the processing executed in will be described. When this flowchart is started, the following processing is executed. [S20] The control unit 18a determines whether or not there is a request for a window reservation from the automated teller machine 10 or the window reception processing device 13. If there is a request, the process proceeds to step S21; otherwise, the process proceeds to step S21. Returning to step S20, the same processing is repeated.

If the automatic transaction apparatus 10 requests a window reservation, the process proceeds to step S21. [S21] If the request for reservation is from the automatic transaction apparatus 10, the control unit 18a proceeds to step S22, otherwise proceeds to step S29. [S22] The control unit 18a acquires transaction information from the automatic transaction device 10.

For example, in the above example, the customer name and the like of the customer who requested entry to the passbook and the transaction code indicating the content of the transaction are obtained. [S23] The control unit 18a determines whether or not the transaction is important. If the transaction is important, the process proceeds to step S25; otherwise, the process proceeds to step S24.

For example, the control unit 18a makes an inquiry to the host system 22. If this customer is an important customer, the process proceeds to step S25. Alternatively, the importance is determined in advance in accordance with the contents of the transaction, and if the transaction is of high importance (a large amount of money is transferred), step S is executed.
Proceed to 25.

In the present example, as a result of the inquiry to the host system 22, it is determined that this customer is an important customer (VIP), and the flow advances to step S25. [S24] The control unit 18a generates a general receipt number, which is a receipt number for a transaction with low importance (reception number for the high counter 12), and proceeds to step S26. [S25] The control unit 18a generates an important receipt number that is a receipt number for a transaction with a high degree of importance (a receipt number for the row counter 11), and proceeds to step S26.

In the present example, since it is determined that the transaction is important, an important reception number "014" is generated. [S26] The control unit 18a notifies the counter terminal 15 of the transaction information acquired in step S22.

For example, in the present example, a transaction code, a customer name, and other information are transmitted to the counter terminal installed in the row counter 11 as transaction information. As a result, a screen 50 as shown in FIG. 15 is displayed on the corresponding counter terminal. In this display example, an area 50a at the top of the screen is an area in which information relating to a customer who is currently processing at the window where the counter terminal is installed is displayed, and different information is displayed for each window. The lower area 50b is an area in which information on a waiting customer is displayed, and the same content is displayed at each window.

When the processing for the customer displayed in the area 50a has been completed, the teller operates the selection button displayed on the left end of the area 50b, so that the customer displayed on the side of the area 50b is displayed. The reception number is displayed on the reception status display device 16, and the corresponding customer is called.

Note that, in this display example, only those relating to important transactions are displayed, so that all account numbers and customer names are displayed except for “customers in other banks” displayed third. However, on the display screen displayed on the counter terminal corresponding to a general transaction, only the reception number corresponding to the customer who has performed the reception by the counter reception processing device 13 is also displayed (from the counter reception processing device 13, No information is entered). [S27] The control unit 18a notifies the automatic transaction device 10 of the receipt number generated in step S24 or step S25.

For example, in the present example, since it is determined that the transaction is important, the row counter 11 that performs the important transaction is used.
Is notified to the automated teller machine 10 of the reception number "014". [S28] The control unit 18a notifies the automatic transaction apparatus 10 of information on the current reservation status.

For example, the automatic transaction apparatus 10 is notified that the current waiting number is seven. [S29] The control unit 18a generates a general receipt number, which is a receipt number for a transaction having a low degree of importance.
Go to 30. [S30] The control unit 18a causes the counter reception processing device 13 to issue a reception slip printed with a general reception number. [S31] The control unit 18a notifies the counter terminal 15 of the reception number generated in step S29.

As a result, on the display device of the counter terminal 15, the reception number of the customer who has performed the reception by the counter reception processing device 13 is displayed. According to the above embodiment, when it is necessary to go to the counter as a result of the transaction in the automatic transaction apparatus 10, the counter can be reserved on the spot, so that the fairness of the waiting time between customers can be improved. Can be expected

Further, since the contents of the transaction in the automatic transaction apparatus 10 and the customer information are displayed on the counter terminal 15, it is possible for the teller to promptly take appropriate measures.

In the above embodiment, the reservation from the counter reception processing unit 13 is always processed as a general reception (reception regarding unimportant transactions). Before the counter reception processing devices are arranged one by one, the reception from the counter reception processing device in front of the low counter 11 may be regarded as an important reception, and the reception from before the high counter 12 may be distinguished as a general reception.

Further, a simple input device may be provided in the counter reception processing device 13 to allow the customer to input the contents of the transaction, and the important reception and the general reception may be sorted according to the result.

[0074]

As described above, according to the present invention, an automatic transaction apparatus, a counter reception processing apparatus for receiving a reservation for a customer's counter, and a reservation processing for a counter in accordance with information from the counter reception processing apparatus are performed. In a branch office system having a reservation server, the automatic transaction device detects that a customer has to go to a counter as a result of the transaction,
If the detection means detects that the customer needs to go to the counter, it is determined that the customer is going to the counter as a result of the inquiry means for inquiring the customer whether or not to go to the counter, and the inquiry of the inquiry means. Notification means for notifying the reservation server when the request is made, and the reservation server having a reservation means for making a reservation at the customer window when notified from the automatic transaction device. Therefore, it is possible to make a reservation for a counter from the automatic transaction apparatus.

[Brief description of the drawings]

FIG. 1 is a principle diagram for explaining the operation principle of the present invention.

FIG. 2 is a diagram for explaining an outline of an embodiment of the present invention.

FIG. 3 is a diagram showing a detailed configuration example of a sales office system of the present invention.

FIG. 4 is a diagram showing a detailed configuration example of the automatic transaction apparatus shown in FIG. 3;

FIG. 5 is a diagram showing a detailed configuration example of a reservation server shown in FIG. 3;

6 is a flowchart illustrating an example of a process performed in the automatic transaction device illustrated in FIG.

7 is an example of a screen displayed on the display device of the automatic transaction apparatus shown in FIG. 4 as a result of the processing shown in FIG. 6;

8 is an example of a screen displayed on the display device of the automatic transaction apparatus shown in FIG. 4 as a result of the processing shown in FIG. 6;

9 is an example of a screen displayed on the display device of the automatic transaction apparatus shown in FIG. 4 as a result of the processing shown in FIG. 6;

10 is an example of a screen displayed on the display device of the automatic transaction apparatus shown in FIG. 4 as a result of the processing shown in FIG. 6;

11 is an example of a screen displayed on the display device of the automatic transaction apparatus shown in FIG. 4 as a result of the processing shown in FIG. 6;

12 is a diagram illustrating an example of a statement output from a statement issuing unit of the automatic transaction device illustrated in FIG. 4 as a result of the process illustrated in FIG. 6;

13 is an example of a screen displayed on the display device of the automatic transaction apparatus shown in FIG. 4 as a result of the processing shown in FIG. 6;

FIG. 14 is a flowchart illustrating an example of a process executed in the reservation server shown in FIG.

FIG. 15 is a display example of a screen displayed on the counter terminal as a result of the processing shown in FIG. 14;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 1a Detecting means 1b Inquiry means 1c Notification means 1d Acquisition means 1e Output means 2 Reservation server 2a Reservation means 3 Counter reception processing device 4 Counter terminal 5 Reception status display device 6 Cable 10 Automatic transaction device 11 Low counter 12 High counter 13 window reception processing device 14 chair 15 counter terminal 16 reception status display device 17 accounting server 18 reservation server 19 router 20 cable 21 network 22 host system

Claims (8)

[Claims] 1. An office system comprising: an automatic transaction device; a window reception processing device for receiving a reservation for a customer window; and a reservation server for performing a reservation process for a window in accordance with information from the window reception processing device. In the automatic transaction device, detection means for detecting that the customer has to go to the counter as a result of the transaction, and, when the detection means detects that the need to go to the counter is detected, the Inquiring means for inquiring whether or not to go to a counter for a customer, and notifying means for notifying the reservation server when it is found that the customer is to go to the counter as a result of the inquiry by the inquiring means. Wherein the reservation server has a reservation means for making a reservation at the customer's window when notified from the automatic transaction device. Branch system that. 2. The sales office system according to claim 1, wherein said reservation means reserves an order according to a time at which it is determined by the inquiry means to go to the counter. 3. The automatic transaction apparatus, when a reservation is made by the reservation server, acquiring means for acquiring information on the reservation status, and converting the information on the reservation status acquired by the acquiring means into a predetermined piece of paper. The sales office system according to claim 1, further comprising: an output unit configured to print and output. 4. The branch office system according to claim 3, wherein said output means prints and outputs the information on the reservation status on a paper sheet for outputting the details of the transaction. 5. The counter according to claim 1, wherein a counter terminal for reference by a teller is installed at the counter, and the transaction apparatus notifies the counter terminal of information relating to the transaction. The sales office system described. 6. The sales office system according to claim 1, wherein the reservation server selects a window to be assigned according to the cause of the need for the customer to go to the window. 7. The sales office system according to claim 1, wherein the reservation server selects a window to be assigned according to the past transaction status of the customer. 8. The sales office system according to claim 1, wherein the reservation server adjusts a reservation order in accordance with a cause of the need for the customer to go to a counter or a past transaction situation.