JP2005025623A - Deposit-processing reception system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To give a priority for deposit processing at a counter in an office of a financial institution to a customer who deposits a large amount of money in cash through a lobby deposit machine arranged in a lobby or the like in the office. <P>SOLUTION: A deposit-processing reception system includes the lobby deposit machine having a priority number issuing means which issues a card on which a priority number is written when the customer deposits money and a transmission means which transmits the priority number to the outside; a reception number issuing machine which issues a reception number card after adding a reception number; a controller which receives the priority number and reception number and determines a calling order in which customers are called; and one or more teller terminals which display the calling order received from the controller. The controller receives the priority number and the reception number from the lobby deposit machine and the reception number issuing machine, respectively, and determines the reception order by inserting the priority number into a prescribed position which is prior to the last reception number and posterior to a priority number already received at the point when it receives the reception and priority numbers. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a system with a deposit process, and more specifically, for a customer who has deposited a large amount of cash with a lobby deposit machine installed in a lobby of a financial business store or the like, a deposit process at the counter (payment to an account) It also refers to processing such as bank transfer.) It relates to a system that gives priority to other general customers.
[0002]
[Prior art]
Payment at each branch office of a financial institution such as a bank is usually made by handing a slip and cash to a teller at a window.
[0003]
That is, first, the customer enters the amount to be deposited in the slip on the entry table, and gives the cash and slip through the counter to the front row teller inside the counter. If the amount is small, the teller side processes the line. If the amount is large, the teller who received the cash gives the cash and the slip to the staff behind the cash. Then, the staff calculates the amount of cash received manually or using a dedicated computer, and stamps or authenticates the cashier. The clerk gives the cashier stamp or the certified slip to the teller at the window. The teller performs online terminal operation (inputs the deposit data to the host computer) in accordance with the received slip, and passes the written passbook to the customer through the counter, and the processing is completed. In this way, since processing at the window takes time, a line is formed at the window. For this reason, in recent years, a reception processing device that issues a reception number card to a customer has been conventionally used in order to process customer requests in order without lining up customers who visited the store (for example, Patent Document 1). reference).
[0004]
By the way, in the case of a customer who deposits a large amount of cash, if it becomes a large amount of cash, there is a high probability that the amount of money that the customer entered on the slip does not match the amount calculated by the attendant, and there was a problem due to the mismatch of the amount . For this reason, customers who make large deposits receive cash with the lobby deposit machine, send the amount data to the printer installed in the counter, and the teller is online based on the printed slip A system that performs input processing on a terminal has been proposed (see, for example, Patent Document 2). In this case, even if you are a large customer, when you first come to the store, you can have a receipt number card issued by the above-mentioned reception processing device and then deposit cash with the lobby deposit machine, or obtain a receipt number card after depositing However, like other general customers, they had to wait until their receipt number was called (FIG. 8). In addition, when depositing with the lobby deposit machine, the customer information sent from the lobby deposit machine to the printer on the teller side can be used to identify the customer's name (personal name or company name, etc.). When it became, it was called with the real name.
[0005]
[Patent Document 1]
Japanese Examined Patent Publication No. 61-22339 [0006]
[Patent Document 2]
Japanese Patent Laid-Open No. 2000-20621
[Problems to be solved by the invention]
However, this conventional deposit processing acceptance system has the following problems.
[0008]
That is, first, since the lobby deposit machine and the teller notification printer are one-to-one, there are limited tellers that can call a large deposit customer and perform deposit processing. Also, if the processing is concentrated on the same teller or if it does not happen by hand, the above-mentioned large deposit customer cannot be promptly guided and a wait has occurred.
[0009]
Second, if you use the reception processing device as described above before using the lobby deposit, the teller will not know which customer will be using the lobby deposit machine. If it takes a long time, it may be called out while using the deposit machine and it will be called, which is not efficient. In addition, it is unfair to use the reception processing device for ordering after using the lobby deposit machine because a general customer who has entered the store later is called first.
[0010]
Third, if the calling method (calling by real name, etc.) when calling a large customer is different from that of a general customer, it may be misunderstood as if it was called by jumping over, and the user may feel uncomfortable.
[0011]
Fourthly, if the teller is not careful about the printer, it may not be noticed, so there is a risk that it will not be called (leaved).
[0012]
Fifth, since it is necessary to manually input the print contents (counting result) of the teller printer to the online terminal while watching the teller, an input error has occurred or the input data has to be confirmed.
[0013]
The present invention has been made in view of such problems of the prior art, and the object of the present invention is to preferentially perform a large deposit customer payment process without feeling unfair to general customers, It is another object of the present invention to provide a deposit processing acceptance system that can prevent a manual input error of deposit data printed by a teller printer.
[0014]
[Means for Solving the Problems]
The present invention relates to a deposit processing reception system, and the above-described object of the present invention is provided in a lobby of a financial institution's sales office, and a priority number issuing means for issuing a card with a priority number when a customer deposits, and the priority Communication with the lobby deposit machine having a transmission means for transmitting the number to the outside, a receipt number issuing machine for giving a receipt number in the order accessed by the customer and issuing a receipt number card, and the lobby deposit machine and the receipt number issuing machine A controller that is connected via a line, receives the priority number and the reception number, and determines a customer calling order, and is provided in a counter of a branch office of the financial institution, and is communicably connected to the controller; A deposit processing reception system including one or a plurality of teller terminals for displaying the calling order received from the controller, When receiving a priority number and a reception number from the lobby deposit machine and the reception number issuing machine, respectively, a predetermined number before the last reception number at the time of reception and after the priority number already received This is achieved by a deposit processing reception system that controls to determine the reception order by interrupting the priority number at a position. As a result, the priority number of the large customer can be automatically interrupted before the reception number of the general customer, and the call of the large customer is displayed on the teller terminal, so the general customer also feels unnatural. There is nothing.
[0015]
Further, the object of the present invention is to control the deposit processing reception so that the predetermined position where the priority number is interrupted does not come before the reception number of a customer who has passed a predetermined time since the reception. More effectively achieved by the system. As a result, it is possible to prevent large customers from being interrupted by general customers who have been waiting for a predetermined time (for example, 30 minutes or more) from the start of reception, so that the general customers do not suffer significant disadvantages.
[0016]
Next, the object of the present invention is to install the cash counting means installed in the lobby of the financial institution for counting the cash inserted by the customer, the money amount information counted by the cash counting means, and the customer information to the outside. A lobby deposit machine having a transmission means for transmitting, a controller connected to the lobby deposit machine via a communication line, and provided in a counter of a branch of the financial institution, and connected to the controller via a communication line A deposit processing reception system including an online terminal operated by a teller, and when the controller receives customer information and money amount information from the lobby deposit machine, the controller transmits this to the online terminal, and the online terminal A message indicating that the customer information and money amount information has been received is displayed in a pop-up on the display. It is. As a result, the teller (several persons) at the counter immediately knows that a large customer has made a deposit with the lobby deposit machine, so that the teller who is free can immediately respond.
[0017]
Further, the above object of the present invention is to make the pop-up display displayed on the display of the online terminal blink, or when the pop-up display is clicked, the unprocessed customer information and the amount information are associated with each other in the list. This is achieved more effectively by making it displayed or by making the list display a pull-down display.
[0018]
Furthermore, the object of the present invention is to provide a host computer based on the customer information and the amount information when the teller selects any of the customer information and the amount information from the list from the unprocessed customer information and the amount information. This is achieved more effectively by automatically inputting monetary amount information. This eliminates the need for the teller to input by looking at the printer print as in the prior art, thereby preventing an input error.
[0019]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a diagram showing a system configuration of a deposit processing acceptance system according to the present invention. In the figure, reference numeral 1 denotes a receipt number issuing machine, which sequentially issues cards with receipt numbers. Therefore, as a general rule, those who receive the card early will be in the early order. Reference numeral 2 denotes a controller, which sequentially sends issued card numbers to a later-described teller operation terminal 3 or interrupts a priority number sent from a later-described lobby deposit machine into the receipt number issued by the receipt number issuing machine. It works to send it to the operator terminal for teller after ranking. The controller 2 may be a dedicated one, but a general-purpose personal computer incorporating dedicated software can also be used. 3 is an operation terminal for the teller, which receives the reception processing order information sent from the controller 2 and displays it on the display 3a. When the teller selects the receipt number of the customer who is going to perform the deposit process or the transfer process, The number is displayed on the display 3b. The customer sees the display 3b and knows that his turn has come. There is also a type of indicator 3b that informs by voice together with the display.
[0020]
Reference numeral 4 denotes a lobby deposit machine that can be operated by a customer who makes a large deposit and deposits cash. Priority number issuing means for issuing numbers to the lobby deposit machine 4 in the order in which the customers deposit (this number is referred to as a “priority number” and is a system having a system different from the reception number). have. Also, it has a transmission means for transmitting the received money amount information, customer information, the priority number and the like to the outside. Reference numeral 5 denotes a printer placed in the teller counter, which is directly connected to the lobby depositing machine 4 offline and prints out the money amount information and customer information deposited by the lobby depositing machine 4. The printer 5 is installed in a specific teller. Reference numeral 6 denotes an online terminal operated by a teller, which is used to register data in the host computer 7 by inputting money amount information and customer information (account number). An online terminal 6 is installed for each teller. Reference numeral 8 denotes an in-store LAN (Local Area Network) line, and each device is connected as shown in FIG. The connection is not limited to the LAN, and may be connected via a dedicated line (or procedure).
[0021]
The flow of processing will be described in detail based on FIG. An example will be described in which a customer A visits a sales office of a financial institution (such as a bank) and deposits cash. Here, the case where customer A makes a small deposit is omitted because it has been described in the section of the prior art, and here, the customer who deposits a large amount of cash, which is the subject of the present invention, will be described.
[0022]
In the first embodiment of the present invention, when customer A enters a sales office of a financial institution, customer A fills in a deposit slip, inserts cash to be deposited at the lobby deposit machine, and receives a card with a priority number. At the same time, the lobby deposit machine sends the priority number to the controller 2 and sends deposit data (amount information, customer information, etc.) to the printer 5.
[0023]
The controller 2 performs a process of interrupting the received priority number at a position prior to the last number among the reception numbers issued to general customers (small deposit customers) already received. However, it is interrupted after the priority number already received (priority number of the previous large customer). If a customer (general customer) with another receipt number between the previous priority number and the last receipt number has passed a predetermined time (for example, 30 minutes or more) since the receipt number was issued It is controlled not to interrupt before the number. This is to make sure that customers who have been waiting for a long time are clearly overtaken by customer A who has come to the store later and are not dissatisfied. In this way, the priority number of the customer who has made the deposit at the lobby deposit machine is sent to the teller's operation terminal 3 in a form prioritizing the receipt number of the general customer, and the teller receives the receipt number (or priority number) according to the order of sending. ) And displayed on the display 3b to guide the customer to the window. If the called customer is a customer with a large deposit, the teller compares the deposit data output from the printer with the deposit slip and passbook deposited by the customer, and the teller checks the course, store number, account number, total slip and cash from the online terminal. Enter the total (see Figure 2). If the slip total and the cash total match, the difference is zero, so the teller presses the confirm button, and the data is sent to the host computer 7 and printed on the passbook, and the deposit process ends.
[0024]
In the second embodiment of the present invention, when a large customer deposits money with a lobby deposit machine, the amount information and customer information are sent to the online terminal 6 via the controller 2 and deposited on the screen of the online terminal 6. A pop-up is displayed to indicate that there has been (see FIG. 3). That is, in the standby screen of FIG. 3, “SDM-3” in the upper right indicates that there were three deposits from the lobby deposit machine. Further, by making this display blinking, it is possible to make the teller easy to notice. When a teller who notices this pop-up display clicks on this, this content is displayed in a pull-down manner (FIG. 4A), and the teller can know the depositor, its amount, and the order of deposit. Here, for example, the teller calls the person in charge of the highest “A mart” at the window (the call is made by the teller speaking). The person in charge of the called “A-mart” gives the deposit slip and passbook to the teller at the window and requests the deposit process. The teller manually or scanner inputs the amount written on the deposit slip into the online terminal. The input result is the state of FIG. In the past, Teller manually entered the payment data output by the printer into the total cash field and confirmed that the difference was zero, and then pressed the confirmation button. In the present invention, the pull-down list is displayed. Select the row number of “A Mart” in the list (in this case, “1”), enter directly in the right box without pulling down, or move the cursor to “A Mart” in the pull down list By selecting and loading the execution, the deposit amount is read into the cash total column. The read state is shown in FIG.
[0025]
By doing so, the difference column is naturally zero if there is no mistake in the entry in the slip total column. If the difference does not become zero, it means that the slip total entry was incorrect, and it is only necessary to correct the entry in the slip total column (previously it was necessary to review both the slip total column and the cash total column. This eliminates input errors, eliminates the need for a teller printer, and eliminates the need for printing by a teller printer. When the difference finally becomes zero, the confirmation button is pressed to send data to the host computer 7 and the deposit process is terminated (FIG. 7). When one process is completed in this way, the number of unprocessed deposit processes of the customer who has deposited with the lobby deposit machine is reduced by one to two. The fact that the display in the upper right of FIG. 7 is changed to “SDM-2” indicates that.
[0026]
In the second embodiment, when a teller calls a large customer, he calls the customer's name, but from the point of view of a general customer, there is an unnatural appearance that the large customer seems to be treated specially. May remain.
[0027]
Therefore, in the modified example of the second embodiment, the call may be made by displaying the priority number of the customer on the display 3b of the teller terminal instead of calling the call by the teller. That is, the order information for which the order of acceptance including the priority number of the large customer has already been determined is sent from the controller 2 to the operation terminal 3 of the teller, and the priority number of the large customer that the teller is to process from the order information. The selected item is displayed on the display 3b, and the customer is called to the window. The teller receives the deposit slip and passbook from the customer, and manually inputs or scans the subject, the store number, the account number, and the slip total as shown in FIG. 5 from the screen in the state of FIG. Next, the teller clicks on the pop-up display, pulls down the deposit information as shown in FIG. 4B, and displays the deposit information of the customer (in this example, “A Mart”) as the cash total as described above. Enter in the field. The input result is the state of FIG. When it is confirmed that the difference is zero, the confirmation button is pressed to send data to the host computer 7 and the deposit process is terminated (FIG. 7). Note that the priority number of the customer is the one sent from the lobby deposit machine 4 to the controller 2 when the customer performs deposit processing with the lobby deposit machine 4. By doing in this way, it becomes possible for a general customer to call a large customer without feeling uncomfortable. Alternatively, the controller 2 may perform priority number issuance control of the customer, and the lobby deposit machine may print out the result. The lobby deposit machine may be used not only for deposit but also for transfer processing or exchange.
[0028]
【The invention's effect】
As described above, according to the deposit processing acceptance system according to the present invention, when the deposit at the lobby deposit machine is completed, the priority number of the deposit process is transmitted to the controller. In addition, since the calling order is controlled so as to give priority to large customers, large customers are not kept waiting.
[0029]
Also, when calling a large customer preferentially, the device calls it, so that the large customer can be preferentially handled without feeling uncomfortable. Furthermore, according to the deposit processing acceptance system according to the present invention, for example, in the case of deposit processing, since it can be called from a plurality of tellers (because the acceptance teller window is not fixed), it is possible to call from distant tellers of different industries, The burden is not concentrated on one teller. In addition, when SDM dedicated tellers are crowded, processing can be performed without causing the customer to wait.
[0030]
In addition, by popping up an online terminal indicating that the deposit has been made by the lobby deposit machine, it is not necessary for the teller to always pay attention to the printer.
[0031]
Furthermore, since there is no need to manually input the contents (cash counting result) of the teller printer to the online terminal while watching the teller, there is an effect that there is no mistake in inputting the deposit amount.
[Brief description of the drawings]
FIG. 1 is a diagram showing a configuration of a deposit acceptance processing system according to the present invention.
FIG. 2 is an example of an input screen of an online terminal (in-payment screen).
FIG. 3 is an example of a case where a pop-up display is displayed on the input screen of the online terminal indicating that there is a deposit at the lobby deposit machine.
FIG. 4 is an example of a diagram showing a place where deposit information is pulled down by clicking a pop-up display on an online terminal.
FIG. 5 is a diagram showing a state in which slip data of one customer displayed as a pull-down in FIG. 4 is input.
6 is a diagram for explaining how to input cash data in FIG. 5; FIG.
7 is a diagram showing a state in which a cash total column in FIG. 6 is automatically entered. FIG.
FIG. 8 is a diagram for explaining a conventional deposit processing reception system.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 Receipt number card issuing machine 2 Controller 3 Teller operation terminal 3a, 3b Display 4 Lobby deposit machine 5 Teller printer 6 Online terminal 7 Host computer

Claims (7)

A lobby deposit machine installed in a lobby of a financial institution's sales office and having a priority number issuing means for issuing a card in which a priority number is written when a customer deposits, and a transmission means for transmitting the priority number to the outside,
A receipt number issuing machine that issues a receipt number card by giving a receipt number in the order in which the customer has accessed;
A controller that is connected to the lobby deposit machine and a receipt number issuing machine via a communication line, receives the priority number and the receipt number, respectively, and determines a customer calling order;
A deposit processing acceptance system provided in a counter of a branch of the financial institution, and connected to the controller in a communicable manner and including one or a plurality of teller terminals for displaying the calling order received from the controller;
When the controller receives a priority number and a reception number from the lobby deposit machine and a reception number issuing machine, respectively, a predetermined number before the last reception number at the time of reception and after the priority number already received The deposit processing acceptance system is characterized in that the acceptance order is determined by interrupting the priority number at the position. 2. The deposit processing reception system according to claim 1, wherein control is performed so that a predetermined position where the priority number is interrupted does not come before a reception number of a customer whose predetermined time has elapsed since the reception. A lobby deposit machine installed in a lobby of a financial institution and having a cash counting means for counting cash input by a customer and a transmission means for associating and transmitting the money amount information counted by the cash counting means and customer information When,
A controller connected to the lobby deposit machine via a communication line;
A deposit processing acceptance system provided in a counter of a branch office of the financial institution and including an online terminal operated by a teller connected to the controller via a communication line;
When the controller receives the customer information and the amount information from the lobby deposit machine, the controller transmits the information to the online terminal, and the online terminal pops up the display indicating that the customer information and the amount information has been received. A special deposit processing acceptance system. 4. The deposit processing reception system according to claim 3, wherein the pop-up display displayed on the display unit of the online terminal is a blinking display. 5. The deposit processing reception system according to claim 3, wherein when the pop-up display is clicked, unprocessed customer information and money amount information are displayed in a list in association with each other. 6. The deposit processing reception system according to claim 5, wherein the list display is a pull-down display. When the teller selects one of the customer information and the amount information from the list of the unprocessed customer information and the amount information, the amount information is automatically input to the host computer based on the customer information and the amount information. 7. The deposit processing acceptance system according to claim 5, wherein the deposit processing acceptance system is performed.

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