JP2000315239A - System for receiving merchandise order, recovering cost and distributing merchandise dispatch information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To issue a bill for merchandise order from a customer, to erase a charged amount and to simultaneously dispatch merchandise when a cost is paid for the bill. SOLUTION: In this system, a receiving part 2 to receive communication and electronic data from the customer, a data collecting part 8 to collect information about the customer when the electronic data is received from the customer by the Internet 4, a database managing part 12 to store customer information converted into text data in a data base in a specified form, a bill output part 21 to print the bill together with bar codes to judge order information including the specified customer and the amount among the customer information by a summing up and analyzing part, a means to erase bill information for payment information to be transmitted by using the bar codes and a means to give a dispatch instruction of the merchandise by the number of the merchandise for which the cost is paid are included.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention automatically collects information such as an order from a customer online through a communication line such as a telephone or the Internet, collects the price of a purchased product, and distributes order information to a product supplier. It is about the system.

[0002]

2. Description of the Related Art Heretofore, the present applicant has filed Japanese Patent Application No. Hei 10-1.
No. 33109 discloses a customer information collection and distribution system. The gist of the invention of the application is that a telephone / electronic data receiving unit, a voice guidance unit, a customer information data collection unit, a customer information data input unit, a voice / text data conversion unit, a database management unit, a data collection unit It included an analysis unit and an Internet transmission unit for analysis results.

[0003]

However, in the invention according to the above-mentioned prior application, customer information including a product order is tabulated and analyzed, integrated, and the contents are listed to be reflected in subsequent business activities. Although data was integrated and classified to quickly supply information to advertisers, head offices and branches, it did not reach the point of collecting orders and shipping products for product orders. .

Accordingly, the present invention uses the customer information collection / distribution system disclosed in the above-mentioned application to issue a bill for a product order among information obtained from the customer, and to pay for the bill. It is an object of the present invention to provide a product order / collection / merchandise delivery information distribution system that sometimes erases billing amounts and ships products.

[0005]

According to the present invention, there is provided an information distribution system for receiving an order from a customer via a communication line as means for receiving an order from a customer through a communication line. And a receiving unit for receiving communication and electronic data from the customer, respectively, when receiving an order from the customer via the communication line, and receiving the communication from the customer via the communication line. A voice guidance unit for transmitting a voice guidance message to the customer via the communication line in the case; and collecting the order information from the customer's response to the voice guidance by the voice guidance unit and the receiving unit via the communication line. A data collection unit that collects order information from the contents of electronic data when an order is received from a customer via the Internet, and an order information collected by the data collection unit. A data conversion unit for converting the text data into text data, a database management unit for storing the order information converted to text data in the data collection unit in a database in a predetermined format, and reading and analyzing the order information stored in the database. A data aggregation and analysis unit, a bill output unit that prints an invoice from order information including a code and an amount specifying a product orderer aggregated and analyzed by the aggregation and analysis unit, and a payment unit for the invoice amount. Means for erasing the bill information in the database tabulation analysis unit using the received payment information transmitted using the code, and a shipping instruction for the product by the product number in the received bill information. The gist of the invention is to include means for issuing.

In order to solve the above-mentioned problems, a product order / collection / shipping information distribution system according to the present invention includes a method for receiving a communication from a customer via a communication line and a communication line. A receiving unit that receives communication and electronic data from the customer when an order is received from the customer via the Internet, and a communication line when the receiving unit receives communication from the customer via the communication line. A voice guidance unit for sending a voice guidance message to the customer via the Internet, and order information collected from the customer's response to the voice guidance by the guidance unit, and the reception unit places an order from the customer via the communication line via the Internet. A data collection unit that collects order information from the contents of the electronic data when the order information is received, and a text data A data conversion unit for converting character data into text data when order information is collected via a keyboard or the like; and a database for converting the order information converted into text data of the data collection unit into a database in a predetermined format. A data management unit that reads out the order information stored in the database and collects and analyzes the order information; and an order information that includes a code and an amount that specifies the product orderer that has been totalized and analyzed by the total analysis unit. An invoice output unit that prints an invoice, and erases the invoice information in the database tabulation and analysis unit using the deposit information transmitted using the code when paying the invoice amount. And a means for issuing a product shipping instruction by a product number in the received bill information.

[0007] Preferably, the commodity sending command means has a customer information transmitting section for transmitting to a designated commodity supplier via a communication line, and the customer information transmitting section uploads or mails to a server via the Internet. Although it is desirable to provide a means for transmitting data by using a fax, it may be desirable to substitute a fax depending on the situation of the user.

[0008]

Embodiments of the present invention will be described below with reference to the drawings. In FIG. 1, reference numeral 1 denotes a product order receiving / collecting / product shipping information distribution system according to the present invention, and 2 denotes communication from a customer coming from a communication terminal such as a telephone 5 or a personal computer 6 via a telephone line 3 or the Internet 4. A receiving unit 7 for receiving a voice; a voice guiding unit for providing voice guidance to a customer who has made a call with the telephone 5;
Numeral 8 collects order information from the customer's response to the voice guidance by the voice guidance unit, and collects the order information from the contents of the electronic data when the receiving unit receives an order from the customer via the communication line via the Internet. A data collection unit 9 includes a voice data conversion unit (not shown) for converting voice data into text data when the customer's answer is voice and character data into text data when customer information is collected via a keyboard or the like. A data conversion unit comprising a character data conversion unit (not shown) for conversion and returning the converted text data to the data collection unit. Reference numeral 11 denotes order information and various information collected by the data collection unit 8 and converted into text data. And a database 12 for storing the order information in the database 11 in a predetermined format. A database management unit 13 that manages putting in and out, 13 collectively analyzes the customer information stored in the database 11 according to predetermined conditions, and summarizes the total analysis result for each of the product suppliers A to N. Internet server 15 for each person
A customer information transmitting unit for the Internet that transmits or uploads data by a communication circuit from the top, 17A to 17N are the personal computers of the product suppliers A to N, and 18 is the credit card number sent via the Internet or a telephone line. A credit check unit for checking with a credit bureau through an online line (not shown) whether the expiration date has expired or has been misused, and 19 is a receipt number for issuing a receipt number when applying for a product purchase. An issuing unit 20 is a keyboard (data input means) for manually inputting customer information to the data collection unit 8 when customer information is sent via a postcard, a fax, or an operator, and 21 is stored in the database 11. The information about the order of each product out of the customer information A printer to print the Motomesho.

Next, the processing operation of the commodity order / payment collection / commodity shipping information distribution system will be described with reference to the flowchart of FIG. Product orders for the present invention
To operate the payment collection / shipping information distribution system,
When performing a newspaper advertisement or a magazine advertisement, a telephone number or an Internet domain (for example, http://www.xxx. com), etc., so that the customer who has seen the advertisement can freely access the system for distributing information on ordering / collecting / shipping information of the present invention via telephone or the Internet.

[0010] To make the explanation easy to understand, first, a customer who has seen a newspaper advertisement or the like receives a telephone line 5 from a telephone line 3.
The following describes an example of a processing operation when a call is made via the Internet, and then describes a processing operation at the time of applying for a product purchase via the Internet.

Now, when a certain customer sees a newspaper advertisement or the like and calls the product order / collection / shipping information distribution system 1 of the present invention from the telephone 5, the product order / collection / collection information delivery is performed. The system 1 accepts this call at the data collection unit 8 via the reception unit 2 and conducts a questionnaire survey as described below while sequentially giving voice guidance by the voice guidance unit 7 to collect information on the customers who have called. .

That is, when there is an incoming call from the customer's telephone 5 (step S1), the voice guidance unit 7
A guide announcement such as "Thank you for your call. This phone is the material request dial of the company Co., Ltd." is issued (step S2), and after performing a commercial for several seconds or the like as necessary (step S2). S3), Step S
The processing shifts to the registration processing of the destination address of the material in 4 to S7.

First, in step S4, the voice guidance unit 7 sends a guidance message "Ask for the destination of the material. Please press the telephone numbers accurately starting with the area code. When the customer who has heard this message inputs a telephone number in accordance with the instruction, the telephone number information is collected by the data collection unit 8.

Next, at step S5, a guidance message "Please input a postal code and press # at the end. When the customer who hears this message inputs a zip code according to the instruction, the zip code information is collected by the data collection unit.

Next, in step S6, the voice guidance unit 7 says, "Your name and address will be entered in your voice. Your name will be spoken slowly following the sound of a beep. Please press #. Please. " When the customer who hears this message inputs his / her voice according to the instruction, the voice input signal is sent to a voice data conversion unit (not shown) of the text data converter 9 and converted into kana-character text data. Is collected by the data collecting unit 8.

Next, in step S7, the voice guidance unit 7 guides the user to "speak slowly after the address of the prefecture, following the sound of a beep, and finally press #. Please." Send a message. When the customer who hears this message inputs a voice address according to the instruction, the voice input signal is sent to a character data conversion unit (not shown) of the data conversion unit 9 and converted into text data of Kana characters, and as address information, The data is collected by the data collection unit 8.

As described above, the customer's telephone number, postal code,
After collecting the name and address, the process proceeds to step S8, where the product number and the number, etc., among the information received from the customer by telephone, personal computer, postcard, fax, or telephone exchange and stored in the database are stored in the database for each customer. The total analysis unit 13 performs total analysis and selects the number of the purchased product. Thereafter, the process proceeds to step S9, in which a command for issuing a bill corresponding to the product number is issued to the bill output unit 21 as bill information, and the process ends.

The bill is provided with a bar code having information of the contents and the amount of money for confirming the specific customer, and is sent by mail or the like to the customer who ordered the product by the clerk in charge.

In step S10, the customer who has received the invoice brings the invoice with the barcode printed to a transfer agency such as a post office, a convenience store, a bank, etc., and prints the invoice on the barcode when transferring the invoiced amount. Enter the information on the customer name and the amount of money received via the terminal of the transfer handling organization, and receive the product order,
The information is transmitted to the database tallying and analyzing unit 13 of the commodity shipping information distribution system 1, where the payment information and the billing information are compared in step S11, and the bill is erased in step S12.

Thereafter, in step S13, the Internet customer information transmitting section 14 and the Internet server 15 upload the information to the directory, or transmit the order information to the commodity supplier by e-mail. That is,
Each of the commodity suppliers A to N accesses the predetermined directory from the server 15 using their own personal computers 17A to 17N, downloads the uploaded information, or the information obtained from the e-mail, and sends out the order. To the customer.

In the above-described embodiment, as shown in FIG. 1, the Internet customer information transmitting section 14 sends each of the commodity suppliers A to N via the Internet server 15.
, The user of the present invention may have a stock of the product himself and issue a product shipping command in the database totalizing and analyzing unit. Further, the customer information transmitting unit 1 shown in FIG.
In the case of setting 4, a known fax may be used.

Further, although the customer, the ordered product, and the amount of money are specified using a barcode in the issued invoice, any other code that can be electronically determined may be used. In the above embodiment, the public line has been described, but a dedicated line may be used.

[0023]

As described in detail above, in the present invention, among the collected customer information, a product ordered with a specific customer and the amount of the information are coded on a bill to collect and pay the price. Information management, that is, immediate payment of billing amount and payment of goods when payment is made, so not only is it possible to promptly ship goods from payment collection, but also contribute to customer satisfaction. Since the payment is collected in advance, there is no danger that the unsettled balance will become non-performing loans. Further, when the data conversion unit collects order information via a keyboard or the like, character data is converted to text data, so that a wide range of data collection sources can be targeted.

Further, the commodity sending command means, which is an element of the invention, can include a customer information transmitting section for transmitting order information to a designated commodity supplier via a communication line. There is no need to ship stocks in warehouses, and there is an advantage that businesses with little indoor space can easily use them.

Also, the customer information transmitting unit can be provided with means for uploading to an Internet server or transferring by e-mail, so that it is possible to easily arrange the shipment of goods with a personal computer, but depending on the circumstances of the business operator, Since it can be replaced by a fax, it is highly versatile and can be widely applied.

[Brief description of the drawings]

FIG. 1 is a block diagram showing one embodiment of a product order / payment collection / product shipping information distribution system according to the present invention.

FIG. 2 is a flowchart showing steps from collection of customer information to creation of a bill for a product price in the present invention.

FIG. 3 is a flowchart showing steps of collecting a commodity price in the present invention.

[Explanation of symbols]

Reference Signs List 1 Information distribution system such as order receiving / collecting / shipping 2 merchandise receiving unit 3 telephone line 4 internet 5 telephone 6 personal computer 7 voice guidance unit 8 data collection unit 9 data conversion unit 11 database 12 database management unit 13 database tally analysis unit 14 internet Customer information transmission unit 15 Internet server 17A-17N Product supplier A-N PC 20 Keyboard 21 Invoice output unit

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[Procedure amendment]

[Submission date] July 22, 1999 (July 7, 1999
2)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Claim 1

[Correction method] Change

[Correction contents]

Claims (5)

[Claims] A receiving unit for receiving communication and electronic data from a customer when receiving communication from the customer via a communication line and receiving an order from the customer via the communication line via the communication line; A voice guidance unit for transmitting a voice guidance message to the customer via the communication line when the reception unit receives communication from the customer via the communication line; and a response from the customer to the voice guidance by the voice guidance unit. And a data collection unit that collects order information from the contents of the electronic data when the receiving unit receives an order from a customer via the communication line via the Internet by e-mail. A data conversion unit for converting the collected order information into text data; and A database management unit that stores the information in the database in a formula, a data aggregation analysis unit that reads and aggregates and analyzes the order information stored in the database, and a code and an amount that specify the product orderer aggregated and analyzed by the aggregation analysis unit. An invoice output unit that prints an invoice from order information; and an eraser of the invoice information in the database totalizing and analyzing unit using the deposit information transmitted using the code when paying the invoice amount. And a means for issuing a product shipping order by a product number in the received invoice information.
Price collection and product delivery information distribution system. 2. A receiving unit for receiving communication and electronic data from a customer when receiving communication from the customer via the communication line and receiving an order from the customer via the Internet via the communication line, respectively. A voice guidance unit that sends a voice guidance message to the customer via the communication line when the reception unit receives communication from the customer via the communication line; and a response from the customer to the voice guidance by the guidance unit. A data collection unit that collects order information and collects order information from the contents of electronic data when the receiving unit receives an order from a customer via the communication line via the Internet; and the order information collected by the data collection unit. Is converted to text data, and when order information is collected via a keyboard or the like, character data is converted to text data. A conversion unit, a database management unit that stores the order information converted to the text data of the data collection unit in a database in a predetermined format, a data totalization analysis unit that reads out the order information stored in the database and performs total analysis. An invoice output unit that prints an invoice from order information including a code and an amount specifying a product orderer aggregated and analyzed by the aggregation analysis unit; and a transmission using the code when the invoice amount is paid. Means for erasing the bill information in the database totalizing and analyzing unit using the received payment information; and means for issuing a product shipping instruction based on the product number of the received bill information. Product orders and
Price collection and product delivery information distribution system. 3. The product order / collection as claimed in claim 1, wherein said product shipping instruction means includes a customer information transmitting unit for transmitting to a designated product supplier via a communication line. -Commodity shipping information distribution system. 4. The product order / charge collection / product according to claim 1, wherein the customer information transmission unit includes means for uploading data to a server via the Internet or transmitting data by e-mail. Shipping information distribution system. 5. The information distribution system according to claim 1, wherein the customer information transmission unit includes a facsimile.