JP2023056599A - Customer evaluation system, customer evaluation device and customer evaluation program - Google Patents

Abstract

To provide a customer evaluation system capable of visualizing evaluation of a provider individual.SOLUTION: A customer evaluation system is characterized by: registering a provider's personal account corresponding to provider identification information registered based on provider information, the provider's personal information supplied to a storage part of a server from a provider's personal terminal, for a business operator account registered based on business operator information corresponding to business operator identification information, the information of a business operator supplied from a business operator terminal; providing a tip to the provider from a user personal terminal via the server; storing a record of the tip provision in the provider's personal account; and upon request from the provider's personal terminal, causing the server to transmit information of all the provided amount associated with the provider identification information to the provider's personal terminal.SELECTED DRAWING: Figure 6

Description

There is an application for exception to loss of novelty

INDUSTRIAL APPLICABILITY The present invention is suitable for application to, for example, a customer evaluation system, a customer evaluation device, and a customer evaluation program for service providers.

In recent years, there has been a well-established culture of throwing coins along with comments to providers of moving images and the like (see, for example, Patent Literature 1). The amount of this tip can be regarded as the evaluation of the video as it is.

JP 2016-024682

However, since tipping is done to the person who posted the video, that is, to the person who is doing business, if there are multiple performers (providers), it is not possible to specify to whom it was given. Can not. In addition, it is troublesome to specify from the comments to whom the comment was made, and there is a problem that it is difficult to evaluate the individual donor.

The present invention has been made to solve such problems, and its object is to provide a customer evaluation system, a customer evaluation device, and a customer evaluation program that can visualize the evaluation of individual providers.

In order to solve this problem, in the customer evaluation system of the present invention, a provider identification registered based on the provider information, which is the provider's personal information supplied from the provider's personal terminal, is stored in the storage unit of the server. Provider registration, in which a provider personal account corresponding to information is registered for a business operator account registered based on business information corresponding to business identification information, which is business information supplied from a business terminal a step;
a donation amount transmission step in which user identification information, business identification information, provider identification information, and donation amount information, which is the amount of a tip given to the provider, are transmitted from the user's personal terminal to the server;
a business registration step in which the server registers provider identification information and donation amount information in association with the business identification information;
a provider registration step in which the server registers user identification information and donation amount information in association with provider identification information;
a donation payment step in which the server pays donation amount information corresponding to provider identification information associated with the business operator information to the business operator terminal in response to a request from the business operator terminal;
and a provider transmission step in which the server transmits all of the donated amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal. Characterized by

In the customer evaluation device of the present invention,
The provider's personal account corresponding to the provider identification information registered based on the provider information, which is the provider's personal information supplied from the provider's personal terminal, is the information of the provider supplied from the provider's terminal. a provider registration unit that registers for a business account registered based on business information corresponding to business identification information;
a receiving unit for receiving user identification information, business identification information, provider identification information, and donation amount information, which is the amount of tip given to the provider, supplied from the user's personal terminal;
a business registration unit in which provider identification information and donation amount information are registered in association with the business identification information;
a provider registration unit in which user identification information and donation amount information are registered in association with provider identification information;
a donation payment unit that pays, to the business operator terminal, donation amount information corresponding to provider identification information associated with the business operator information in response to a request from the business operator terminal;
and a transmitting unit that transmits the donated amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal.

In the customer evaluation program of the present invention, for a computer,
The provider's personal account corresponding to the provider identification information registered based on the provider information, which is the provider's personal information supplied from the provider's personal terminal, is created with the provider's information provided from the provider's terminal. a provider registration step of registering for a business account registered based on business information corresponding to certain business identification information;
a supply step in which the user identification information, the business identification information, the provider identification information, and the tip amount information, which is the amount of the tip given to the provider, are supplied from the user's personal terminal;
a business registration step in which provider identification information and donation amount information are registered in association with the business identification information;
a provider registration step in which user identification information and donation amount information are registered in association with provider identification information;
a donation payment step of paying, to the operator terminal, donation amount information corresponding to provider identification information associated with the operator information in response to a request from the operator terminal;
and a provider sending step of sending the donated amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal.

INDUSTRIAL APPLICABILITY The present invention can realize a customer evaluation system, a customer evaluation device, and a customer evaluation program that can visualize the evaluation of an individual provider.

1 is a schematic diagram showing the configuration of a customer evaluation system; FIG. It is a block diagram which shows the structure of a server. FIG. 3 is a schematic diagram for explaining account relationships in the customer evaluation system; FIG. 5 is a schematic diagram for explaining how chips are donated; FIG. 11 is a schematic diagram illustrating how a reply comment is input; FIG. 11 is a schematic diagram for explaining confirmation of a reply comment and payment of a donation; It is a system chart which shows a customer evaluation process.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings.
<Overall composition>
As shown in FIG. 1, in the customer evaluation system 1, a store PL or the like is operated by a business operator JG as a service providing place for providing services and products, and providers TK (TK1 to TK2) work at the store PL. there is The user US goes to the store and receives services such as customer service. The business JG includes store managers entrusted with the operation and management of the store, and management department staff at the head office who are responsible for part of the operation and management of the store. Also, like a store manager who works at a store, the person may serve as both the business operator JG and the provider TK.

The business operator JG has a business operator terminal 2, and the provider TK has an individual provider personal terminal 3 (3A-3B). A user US has a personal user terminal 4 owned by an individual. A business operator terminal 2, a provider's personal terminal 3, a user's personal terminal 4 are connected to a server 5 via a network (not shown) such as the Internet. The server 5 may be a server terminal or a cloud server.

As shown in FIG. 2, the server 5 has a computer configuration. , and executes customer evaluation processing in accordance with a customer evaluation program stored in the storage unit 55 in advance. The server 5 executes customer evaluation processing while communicating with the business operator terminal 2 , the provider personal terminal 3 and the user personal terminal 4 via the external interface 53 . Note that the display unit 54 and the operation input unit 56 are not essential.

Although not shown, each terminal device (business operator terminal 2, provider's personal terminal 3, user's personal terminal 4) also has a computer configuration. 31 and 41 generally control the whole, and perform customer evaluation processing according to customer evaluation programs stored in storage units 25, 35 and 45 in advance.

For example, the control units 21, 31, and 41 of each terminal device activate the customer evaluation program according to the operation input of the owner, and input authentication information such as face authentication and password. The entered authentication information is transmitted to the server 5 .

The control unit 51 of the server 5 authenticates the owner based on the supplied authentication information and permits access to the data registered as the owner's account. As a result, information associated with the owner's ID (Identification) is supplied from the server 5 in response to a request from each terminal device and displayed on the display units 24, 34, and 44 of each terminal device.

As shown in FIG. 3, in the customer evaluation system 1, the business operator JG, the provider TK, and the user US each enter an account (enterprise account Ja, provider personal account Ta, user personal account Ua).

Specifically, the business JG accesses the server 5 via the business terminal 2, downloads the customer evaluation program, stores it in the storage unit 25, and installs it. The business operator JG also transmits business operator information (such as its own name, address, contact information such as telephone number and e-mail address, etc.) to the server 5 via the operation input unit 26 . Furthermore, the business operator JG transmits to the server 5 service provision location information (such as the name of the store, the address, the contact information such as the telephone number and the e-mail address, etc.) regarding the store PL.

The control unit 51 of the server 5 issues a business ID and registers business information in the storage unit 55 in association with the business ID. As a result, a business account Ja is generated based on the business information, a service provision location ID for each store PL is issued, and the service provision location information of each store PL is registered in association with the business account Ja. be done.

Similarly, the provider TK accesses the server 5 via the provider's personal terminal 3, downloads the customer evaluation program, stores it in the storage unit 35, and installs it. The provider TK further transmits the provider's personal information (name, address, contact information such as telephone number and e-mail address, etc.) to the server 5 via the operation input unit 36 . In addition, the provider TK transmits his/her own photograph, profile to be disclosed, etc. to the server 5 as provider public information.

The control unit 51 of the server 5 issues a provider personal ID, and registers the provider personal information and the provider public information in the storage unit 55 in association with the provider personal ID. As a result, a provider's personal account Ta based on the provider's personal information is generated.

The user US accesses the server 5 via the user's personal terminal 4, downloads the customer evaluation program, stores it in the storage unit 45, and installs it. The user US further uses the operation input unit 46 to input user personal information (name, address, contact information such as telephone number and e-mail address, payment information necessary for payment, etc.) and user public information such as a name and photo to be disclosed. to the server 5.

The control unit 51 of the server 5 issues a user personal ID and registers user personal information in the storage unit 55 in association with the user personal ID. As a result, a user's personal account Ua is generated based on the user's personal information.

That is, in the customer evaluation program of the present invention, the owner of each terminal device has an individual account.

The provider TK associates his own provider personal account Ta with the service providing location ID of the store PL based on his own intention. The provider TK can associate the provider's personal account Ta with a plurality of service providing location IDs, and cancel the association regardless of whether the service provider is working or not.

Specifically, the provider TK operates the provider's personal terminal 3, starts the customer evaluation program, and enters his/her own provider's personal account Ta. The provider TK operates the operation input unit 36 and selects association of the service providing location ID (registration of the store PL) from the operation menu.

Next, the provider TK enters a service providing location ID by reading a two-dimensional bar code such as a QR code (registered trademark) on the service providing location ID input screen. This two-dimensional bar code is displayed on the terminal 2 of the business operator or printed matter pasted or placed in the store. Alternatively, the service providing location ID may be input by entering a URL (Uniform Resource Locator), selecting from a list of stores estimated from the current location, or the like.

When the controller 31 of the provider's personal terminal 3 transmits a decision button for association of the service providing place ID by the operation input to the operation input unit 36 of the provider TK, the provider's personal ID, the service providing place ID and the correspondence are sent. A request signal is provided to the server 5 .

When the control unit 51 of the server 5 receives the provider personal ID, the service providing location ID, and the corresponding request signal from the provider personal terminal 3, it registers the provider personal ID in association with the service providing location ID.

The user US activates the customer evaluation program according to the operation input to the operation input unit 46 of the user's personal terminal 4 and enters his/her own user's personal account Ua. The user US uses the user's personal terminal 4 to scan, for example, a two-dimensional bar code installed at the store PL, or select from a list of stores displayed based on the GPS position information, thereby determining the service provision location of the store PL. Enter your ID. As a result, the control unit 41 of the user's personal terminal 4 transmits the provider selection request signal and the service providing location ID to the server 5 .

Upon receiving the provider selection request signal and the service providing location ID, the control unit 51 of the server 5 selects the provider personal ID associated with the service providing location ID, and selects the provider disclosure corresponding to the provider personal ID. Information is sent to the user's personal terminal 4 . It is also possible to attach a two-dimensional bar code to a name tag or a business card for introduction of a store clerk and scan it to directly access the provider's page.

Upon receiving the provider public information, the user's personal terminal 4 displays a provider selection screen 61 on the display section 34 as shown in FIG. The provider selection screen 61 displays a list of provider public information of the provider TK associated with the service providing location ID.

Upon recognizing that the selection of the provider TK2 has been selected according to the operation input by the user US on the operation input unit 46 of the user's personal terminal 4, the control unit 41 outputs the tip along with the provider public information of the provider TK2. A tip amount selection screen 62 for selecting an amount is displayed.

When recognizing that the tip amount "1000 yen" has been selected in response to the operation input by the user US on the operation input unit 46 of the user's personal terminal 4, the control unit 41 inputs a comment together with the tip amount. The input screen 63 is displayed.

When the user US operates the tip sending button 63a with the comment input, the control unit 41 displays the provider personal ID of the provider TK2 selected by the user US, comment information representing the content of the comment, tip amount information, A settlement request signal and the user's personal ID are transmitted to the server 5 .

The control unit 51 of the server 5 performs electronic payment based on pre-registered payment information based on the tip amount information and the user's personal ID. As a result, a tip is paid from the user US to the server 5 via the customer evaluation program.

As shown in FIG. 5, the control unit 51 of the server 5 issues a tip giving ID related to the tip giving, and associates the user's personal ID, the tip amount information and the comment information, the provider's personal ID and the tip giving date and time.

The control unit 51 of the server 5 transmits the payment completion notification signal and the tip giving ID to the user's personal terminal 4 . As a result, the user's personal terminal 4 displays a notification that the payment has been completed and the tip giving ID.

When the provider TK2 enters the provider's personal account Ta2 via the provider's personal terminal 3B, a tip receipt notification screen (not shown) is displayed on the display unit . It should be noted that the provider's personal terminal 3B can also be set to output notification by display or sound. The reply input screen 64 displays the tip amount, user public information, and the contents of comments from the user.

When the provider TK2 operates the operation input unit 36, a reply input screen 64 is displayed.

The reply input screen 64 displays at least part of the public information of the user who sent the tip, the amount of the tip, and a comment input field. When the provider TK2 inputs the reply comment, the provider TK2 operates the button to send the comment. The provider's personal terminal 3B transmits the tip giving ID and reply comment information to the server 5. FIG. The control unit 51 of the server 5 associates the reply comment information with the tip giving ID.

The user US enters the user's personal account Ua via the user's personal terminal 4 . At this time, the control unit 51 of the server 5 transmits the tip giving ID and reply comment information associated with the user's personal ID to the user's personal terminal 4 .

As a result, the reply screen 65 is displayed on the display section 44 of the user's personal terminal 4 . As a result, the reply comment and part of the provider public information of the provider TK2 are displayed on the reply screen 65 .

In the customer evaluation system 1 of the present invention, further comments cannot be sent to the provider TK from the reply screen 65 . Also, the provider TK cannot send any further comments back to the user US. That is, the exchange of comments between the user US and the provider TK is only one round trip each time.

As a result, it is possible to prevent comments from being sent repeatedly from the user US, reduce the burden of replying to comments on the provider TK, and ensure safety. can facilitate the matching of

Also, the customer evaluation system 1 analyzes the comments supplied by the user US and gives evaluation points. The provider TK can display all evaluation points he has obtained so far, the total amount of tips, etc., through the provider's personal terminal 3 .

That is, upon receiving the comment information, the control unit 51 of the server 5 language-analyzes the comment information, and calculates an evaluation score based on the words used in the comment and the favorability represented by combinations of words. This score is registered in association with the tip giving ID.

The provider TK enters the provider's personal account via the provider's personal terminal 3 . When a request to display the evaluation results is made in response to the operation of the operation input unit 36 by the provider TK, the control unit 31 displays a tabulation condition input screen (not shown) that requests the input of tabulation conditions. Displayed in section 34 . For this aggregation condition, for example, the evaluation period, service provision location, etc. can be specified.

When the aggregation conditions are input, the control unit 31 transmits an evaluation result request signal and aggregation condition information representing the aggregation conditions to the server 5 .

The control unit 51 of the server 5 calculates the total amount of tips sent and the average value of the evaluation points according to the counting conditions, and supplies them to the provider's personal terminal 3 . As a result, the display unit 34 of the provider's personal terminal 3 displays the total amount of tips sent and the average evaluation score.

This enables the provider TK to present the evaluation result obtained by the customer evaluation system 1 to a third party as an individual evaluation.

As shown in FIG. 6, the provided tips are totaled by the server 5 and added to the business operator account Ja. When there is a request from the business JG, payment to the business JG is executed by bank transfer or electronic settlement.

At this time, the server 5 sums up the tip amount for each provider TK in response to a request from the operator JG via the operator terminal 2, and if a usage fee for the customer evaluation system 1 is incurred, After calculating the difference, the total tip amount is paid to the operator JG.

The business operator JG sets the share ratio of the store PL and the share ratio of the provider TK in advance. The control unit 51 of the server 5 creates breakdown table data representing a breakdown table in which the amounts paid individually to each provider TK and the share of the operator JG are separately described, and transmits the breakdown table data to the operator terminal 2. do.

While looking at the breakdown table displayed on the operator terminal 2, the operator JG can pay the portion of the tip together with the salary, and the tip provided by the provider TK can be paid without complicated calculations. It can be distributed according to the evaluation to the person.

Here, as described above, the operator JG can directly know the tip amount paid to himself/herself by the provider TK and the user, and the provider TK by the provider's personal account Ta, regardless of the store PL or the operator JG. can. For this reason, unlike the case where business operators receive tipping, it is possible to receive a certain percentage of the given tips according to their performance.

Next, the customer evaluation process executed according to the customer evaluation program will be described with reference to the system chart of FIG. In addition, in FIG. 7, only the portion of giving tips at the store PL will be described in a state where the accounts of the user US and the provider TK have already been created.

In step S01, the user's personal terminal 4 transmits to the server 5 a request for provider public information regarding the store PL. In step S02, the server 5 transmits provider public information. As a result, on the user's personal terminal 4, a provider selection screen 61, which is a list of providers TK who work at the store PL, is displayed.

In step S<b>03 , the selected provider TK, a comment to the provider TK, and the tip amount are input to the user's personal terminal 4 and transmitted to the server 5 .

In step S05, the server 5 transmits the user's personal ID and the amount of donation information to the provider's personal terminal. In step S06, the server 5 registers the tip donation amount in the individual provider ID.

In step S07, the server 5 analyzes the comment information, calculates an evaluation score from the content of the comment, and registers it in association with the individual provider ID.

In step S<b>09 , the provider's personal terminal 3 transmits the reply comment information to the server 5 when a reply comment to the user US who provided the tip is input.

In step S10, the server 5 transmits the reply comment information to the user's personal terminal 4. FIG. As a result, the reply comment is displayed on the user's personal terminal 4 in step S12.

In this way, the customer evaluation system 1 does not involve the business operator JG in providing tips from the user US. In other words, the operator JG is only in charge of guiding the provider TK to provide a tip (providing a URL, etc.) and paying the tip. For this reason, it is designed to prevent the business operator JG from taking all the chips and impersonating.

<Operation and effect>
Hereinafter, the features of the group of inventions extracted from the above-described embodiments will be described while showing effects and the like as necessary. In the following description, for ease of understanding, configurations corresponding to the above-described embodiments are appropriately shown in parentheses or the like, but are not limited to the specific configurations shown in parentheses or the like. Also, the meanings and examples of terms described in each feature may be applied as the meanings and examples of terms described in other features described with the same wording.

According to the above configuration, in the customer evaluation system (customer evaluation system 1) of the present invention,
A provider registered in the storage unit (storage unit 55) of the server (server 5) based on the provider information, which is information about the individual provider supplied from the provider's personal terminal (provider's personal terminal 3). A provider's personal account (provider's personal account Ta) corresponding to the identification information is a business account registered based on the business information corresponding to the business identification information, which is the business information supplied from the business terminal. a provider registration step of registering for (enterprise account Ja);
Donation amount transmission in which user identification information, business identification information, provider identification information, and donation amount information, which is the tip amount to be given to the provider, are transmitted from the user's personal terminal (user's personal terminal 4) to the server. a step;
a business registration step in which the server registers provider identification information and donation amount information in association with the business identification information;
a provider registration step in which the server registers user identification information and donation amount information in association with provider identification information;
a donation payment step in which the server pays donation amount information corresponding to provider identification information associated with the business operator information to the business operator terminal in response to a request from the business operator terminal;
and a provider transmission step in which the server transmits donation amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal. do.

Currently, there is a system for evaluating employees and people at the head office, but there was no system for quantitatively visualizing the evaluation of part-timers and part-timers, who are often misplaced. The fact that each company has a different evaluation axis is another reason why it is not possible to transfer evaluations to other companies. In addition, in conventional apps, it is common to register a personal account in a business account (i.e., hang a personal account on a business account), and when the business changes, the personal account becomes meaningless. It was closed. In the present invention, since the personal account is mainly used and only the association with the business account is performed, one's own personal account can be used continuously even if the place of work changes. In other words, in the present invention, the person who evaluates is a third party, which is a common evaluation axis nationwide, and the evaluation is a nationwide uniform absolute value, and the total amount of tips and the number of credit points can be used to understand the dreadfulness of the person. .

As a result, the provider's personal account can be linked to the company's account, so the provider can record and save the provider's individual evaluation directly in his/her own account. In other words, since it is the account of the provider himself/herself, even if the place of work changes or there are multiple places of work, the user's past evaluations can be accumulated and managed in his/her own account. The amount of the tip given to you is also notified directly, and you can also tally it, so if the business side exploits everything or cheats the amount, the provider can immediately notice. In addition, since the evaluation record can be saved in one's own account, it can be used as a self-appeal tool when the provider changes jobs.

In the customer evaluation system, in the donation amount transmission step,
Message information (comment information) for the provider is transmitted,
The server is characterized by comprising an evaluation point registration step of analyzing the message information, calculating the evaluation points, and registering the message information and the evaluation points in association with the provider identification information.

As a result, the user can visualize the degree of evaluation as a score without bothering to give a score.

In the customer evaluation system, in the provider transmission step, the server
The message information is transmitted to the provider's personal terminal.

As a result, the user can individually receive a reply message from the provider, so that the user's satisfaction with the tip and motivation for giving the next tip can be increased.

In the customer evaluation system,
After the provider transmission step,
The provider's personal terminal, after sending the message information to the user's personal terminal only once, cuts off a message sending function between the user's personal terminal and the provider's personal terminal.

As a result, the exchange of messages is limited to only one round trip, so the provider does not need to reply many times, and the burden on the provider can be reduced.

In the customer evaluation system,
The business operator is a store operator,
The user's personal terminal displays the list of providers associated with the business identification information, and transmits the provider identification information of the provider selected from the list of providers to provide the tip to the server. It is characterized by supplying

As a result, the tip can be donated to the provider with a simple operation without the need for the user to ask the provider directly.

In the customer evaluation system,
The operator is an event operator,
The user's personal terminal is characterized in that the provider to whom the tip is given is selected from a list of providers displayed as part of program information of the event.

As a result, on sites viewed by many users who participate in events online or offline, it is possible to proceed to the tip donation page with a simple operation of simply manipulating the name of the provider such as the name of the player or artist. be promoted.

In the customer evaluation system, the server
The total number of times the tip has been given, the total amount of money, and the average evaluation score are calculated and displayed on the provider's personal terminal.

As a result, it is possible to use the track record of giving tips as an evaluation of the individual donor.

In the customer evaluation system,
In response to a request from the provider's personal terminal, the server calculates the total number of times the tip was given, the total amount, and the average evaluation score for each work period and workplace, and displays them on the provider's personal terminal. It is characterized by

As a result, since it is possible to display the results of tips given for each period of employment and place of work, it is possible to flexibly aggregate only the evaluations that you want to show, such as when changing jobs to the same industry.

<Other embodiments>
In the above-described embodiment, the store PL is used as the service providing place, and the tip is given to the clerk who is the provider, but the present invention is not limited to this. For example, the customer evaluation system of the present invention can be used in various events such as martial arts, idol live performances, and music festivals. In this case, for example, a two-dimensional barcode is displayed on a poster put up at the event venue so that the website related to the event can be accessed. When a website about an event is accessed using the user's personal terminal, a program page introducing the event is displayed. On this program page, along with the time schedule and the order of matches, the names and backgrounds of the performers (providers) are displayed in a list. In this list, when the name of the performer is clicked, a screen similar to the tip amount selection screen 62 is selected. In this case, a provider's personal account is associated with each event using the event as a service providing location. As a result, the tip can be provided by specifying the provider in detail. In addition, for example, a provider's personal account that has been used in association with a store for a part-time job can also be associated with an event.

In the above-described embodiment, comments are linguistically analyzed, scored, and evaluation points calculated, but the present invention is not limited to this. A simple score may be given, or no score may be given.

In the above embodiment, the provider replies only once to the user who gave the tip, but the present invention is not limited to this. A reply is not required. In addition, it is also possible to set fixed phrases in advance so that replies can be sent automatically. In this case, it is possible to register a plurality of fixed phrases and automatically select and reply the fixed phrase according to selection conditions such as shuffling or the number of times the user sends a tip to the provider. It is also possible to set whether or not there is a reply for each provider. As a result, the effort and mental burden of the provider's reply can be reduced.

In the above-described embodiment, the business did not do anything to the user's chip, but the present invention is not limited to this. For example, the business operator can provide benefits (discount coupons, coupons for free large servings, etc.) in return for tipping. In this case, the business operator sets in advance a tip reward for each service providing place. Different benefits may be given according to the amount of chips or the number of times they are tipped, or they may be uniformly set. As a result, it is possible to increase the motivation of the user to visit the store again, obtain a sales promotion effect, and motivate the user to send a tip. In this case, the privilege data is transmitted from the server to the user's personal terminal instead of or together with the reply in step S10 in FIG. 7, and the privilege is displayed on the user's personal terminal.

In the above-described embodiment, the application software is installed in each terminal and the process is executed. However, the present invention is not limited to this, and the customer evaluation program of the present invention may be executed by a cloud service using a web browser. . In this case, screen information and the like are also transmitted from the server to each terminal.

In the above-described embodiment, all tip donations are paid to businesses, but the present invention is not limited to this. For example, you may make it pay a provider directly according to the share ratio set beforehand. In this case, in the same way as in the above-described embodiment, by transmitting a breakdown table of the amount of donation for each provider to the business operator, calculation can be performed assuming that income has been received together with the salary paid from the store. . As a result, it is possible to prevent unauthorized omission by the business operator. Conversely, it is also possible to set not to send the itemization table in order to prevent malicious dishonesty by business operators such as reducing wages by the amount of tips. These settings can in principle be selected by the provider.

INDUSTRIAL APPLICABILITY The present invention can be used as a customer evaluation system in which service providers are, for example, staff working in stores and performers participating in events.

1: Customer evaluation system 2: Provider terminal 3: Provider's personal terminal 3B: Provider's personal terminal 4: User's personal terminal 5: Servers 21, 41, 51: Control units 24, 44, 54: Display units 25, 45, 55: storage units 26, 46, 56: operation input units 23, 33, 53: external interface 61: provider selection screen 62: tip amount selection screen 63: comment input screen 63a: button 64: reply input screen 65: reply screen JG: Business operator Ja: Business account PL: Store

Claims (10)

A provider's personal account corresponding to provider identification information registered based on provider information, which is the provider's personal information supplied from the provider's personal terminal, is sent to the storage unit of the server from the provider's terminal. a provider registration step of registering for a business account registered based on business information corresponding to business identification information, which is information of the business provided;
a donation amount transmission step in which the user identification information, the business identification information, the provider identification information, and the donation amount information, which is the tip amount to be given to the provider, are transmitted from the user's personal terminal to the server;
a business registration step in which the server registers the provider identification information and the donation amount information in association with the business identification information;
a provider registration step in which the server registers the user identification information and the donation amount information in association with the provider identification information;
a donation payment step in which the server pays donation amount information corresponding to provider identification information associated with the business operator information to the business operator terminal in response to a request from the business operator terminal;
and a provider transmission step in which the server transmits donation amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal. customer evaluation system. In the donation amount transmission step,
message information is sent to the provider;
2. The server comprises an evaluation point registration step of analyzing the message information, calculating the evaluation points, and registering the message information and the evaluation points in association with the provider identification information. customer rating system described in . In the provider transmission step, the server
3. The customer evaluation system according to claim 2, wherein said message information is transmitted to said provider's personal terminal. Note After the provider transmission step,
3. The provider's personal terminal cuts off the message sending function between the user's personal terminal and the provider's personal terminal after sending the message information to the user's personal terminal only once. customer rating system described in . The business operator is a store operator,
The user's personal terminal displays the list of providers associated with the business identification information, and transmits the provider identification information of the provider selected from the list of providers to provide the tip to the server. 5. The customer evaluation system according to claim 4, characterized by supplying. The operator is an event operator,
6. The customer evaluation system according to claim 5, wherein said user's personal terminal selects a provider who gives said tip from a list of providers displayed as part of program information of an event. The server is
3. The customer evaluation system according to claim 2, wherein the total number of times the tip has been given, the total amount of money, and the average evaluation score are calculated and displayed on the provider's personal terminal. In response to a request from the provider's personal terminal, the server calculates the total number of times the tip was given, the total amount, and the average evaluation score for each work period and workplace, and displays them on the provider's personal terminal. 3. The customer evaluation system according to claim 2, wherein The provider's personal account corresponding to the provider identification information registered based on the provider information, which is the provider's personal information supplied from the provider's personal terminal, is the information of the provider supplied from the provider's terminal. a provider registration unit that registers for a business account registered based on business information corresponding to business identification information;
a receiving unit that receives the user identification information, the business identification information, the provider identification information, and the donation amount information, which is the tip amount to be given to the provider, supplied from the user's personal terminal;
a business registration unit in which provider identification information and donation amount information are registered in association with the business identification information;
a provider registration unit in which user identification information and donation amount information are registered in association with provider identification information;
a donation payment unit that pays, to the business operator terminal, donation amount information corresponding to provider identification information associated with the business operator information in response to a request from the business operator terminal;
and a transmitting unit that transmits the donated amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal. to the computer,
The provider's personal account corresponding to the provider identification information registered based on the provider information, which is the provider's personal information supplied from the provider's personal terminal, is created with the provider's information provided from the provider's terminal. a provider registration step of registering for a business account registered based on business information corresponding to certain business identification information;
a supply step in which the user identification information, the business identification information, the provider identification information, and the tip amount information, which is the amount of the tip given to the provider, are supplied from the user's personal terminal;
a business registration step in which provider identification information and donation amount information are registered in association with the business identification information;
a provider registration step in which user identification information and donation amount information are registered in association with provider identification information;
a donation payment step of paying, to the operator terminal, donation amount information corresponding to provider identification information associated with the operator information in response to a request from the operator terminal;
and a provider sending step of sending the donated amount information associated with the provider identification information to the provider personal terminal in response to a request from the provider personal terminal. program.

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