HK1208947A1 - Method and system for diverting customer service groups - Google Patents

Method and system for diverting customer service groups

Info

Publication number
HK1208947A1
HK1208947A1 HK15109490.9A HK15109490A HK1208947A1 HK 1208947 A1 HK1208947 A1 HK 1208947A1 HK 15109490 A HK15109490 A HK 15109490A HK 1208947 A1 HK1208947 A1 HK 1208947A1
Authority
HK
Hong Kong
Prior art keywords
diverting
customer service
service groups
groups
customer
Prior art date
Application number
HK15109490.9A
Other languages
Chinese (zh)
Inventor
Ping Huang
Original Assignee
Beijing Jingdong Shangke Information Technology Co Ltd
Beijing Jingdong Century Trading Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Beijing Jingdong Shangke Information Technology Co Ltd, Beijing Jingdong Century Trading Co Ltd filed Critical Beijing Jingdong Shangke Information Technology Co Ltd
Publication of HK1208947A1 publication Critical patent/HK1208947A1/en

Links

HK15109490.9A 2015-03-25 2015-09-25 Method and system for diverting customer service groups HK1208947A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201510132250.5A CN104751340B (en) 2015-03-25 2015-03-25 Customer service component flow method and system

Publications (1)

Publication Number Publication Date
HK1208947A1 true HK1208947A1 (en) 2016-03-18

Family

ID=53590971

Family Applications (1)

Application Number Title Priority Date Filing Date
HK15109490.9A HK1208947A1 (en) 2015-03-25 2015-09-25 Method and system for diverting customer service groups

Country Status (2)

Country Link
CN (1) CN104751340B (en)
HK (1) HK1208947A1 (en)

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* Cited by examiner, † Cited by third party
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CN105404927A (en) * 2015-10-27 2016-03-16 努比亚技术有限公司 Multi-customer service access method and device
CN106651072A (en) * 2015-10-30 2017-05-10 苏宁云商集团股份有限公司 Dispatching method and device
CN107153942B (en) * 2016-03-02 2021-02-26 北京京东尚科信息技术有限公司 Method for dynamically configuring and checking blacklist
CN107231393B (en) * 2016-03-24 2020-09-15 阿里巴巴集团控股有限公司 Session processing method and device
CN105898087B (en) * 2016-06-20 2019-06-14 上海久科信息技术有限公司 System-wide is by customer service distribution method
CN107491977A (en) * 2016-07-19 2017-12-19 优估（上海）信息科技有限公司 Information processing method and device
CN107767007A (en) * 2016-09-05 2018-03-06 北京三快在线科技有限公司 Method for allocating tasks and device
CN108737668A (en) * 2017-04-24 2018-11-02 北京京东尚科信息技术有限公司 A kind of calling-out method and device wired back immediately
CN107040611A (en) * 2017-06-01 2017-08-11 北京智网易联科技有限公司 Group's communication method, device and storage medium
CN107609058B (en) * 2017-08-25 2021-05-18 维沃移动通信有限公司 Sales method, robot customer service end, artificial customer service end and user end
CN107800899A (en) * 2017-08-30 2018-03-13 平安科技（深圳）有限公司 Attend a banquet and method, apparatus, equipment and the computer-readable recording medium of service are provided
CN107895273A (en) * 2017-09-30 2018-04-10 平安科技（深圳）有限公司 Attend a banquet identity information display methods, application server and computer-readable recording medium
CN108416597A (en) * 2017-11-27 2018-08-17 圆通速递有限公司 A kind of online customer service automation shunt method, system and medium
CN108521395A (en) * 2018-02-07 2018-09-11 成都金铠甲科技有限公司 A kind of online customer service management system and method
CN110648034A (en) * 2018-06-27 2020-01-03 阿里巴巴集团控股有限公司 Method and device for distributing customer service
CN109495657B (en) * 2018-10-11 2022-07-12 平安科技（深圳）有限公司 List dispatching method, device, equipment and medium based on artificial intelligence
CN109587359A (en) * 2018-10-23 2019-04-05 平安科技（深圳）有限公司 Inside exhale unsuccessfully return visit method, apparatus, medium and the electronic equipment of client
CN110992056B (en) * 2019-11-19 2023-10-17 拉扎斯网络科技（上海）有限公司 Object level service method, device, electronic equipment and storage medium
CN111147675B (en) * 2019-12-05 2021-01-08 商客通尚景科技（上海）股份有限公司 Shunting method and device for cloud call center telephone
CN111106996B (en) * 2019-12-28 2022-04-12 安徽微沃信息科技股份有限公司 WebSocket and cache-based multi-terminal online chat system
CN111131005A (en) * 2019-12-31 2020-05-08 联想(北京)有限公司 Dialogue method, device, equipment and storage medium of customer service system
CN113205235A (en) * 2020-01-15 2021-08-03 北京沃东天骏信息技术有限公司 Customer service scheduling method and device
CN111654584A (en) * 2020-06-30 2020-09-11 浙江百应科技有限公司 Method and server for automatically matching call center seats based on time rules
CN112418799A (en) * 2020-11-24 2021-02-26 广州品唯软件有限公司 Work order assignment method and device, electronic equipment and readable storage medium
CN113762691A (en) * 2021-01-14 2021-12-07 北京沃东天骏信息技术有限公司 Service distribution method and device

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101330544B (en) * 2008-06-17 2012-09-05 中国移动通信集团江苏有限公司 Method for implementing multi-center virtual integration of passenger service system
KR101139340B1 (en) * 2010-09-06 2012-04-26 원영주 Proxy driving system using location based service of smart phone and method for managing the same
CN102802114B (en) * 2012-06-20 2015-02-18 北京语言大学 Method and system for screening seat by using voices
CN103684874B (en) * 2013-12-31 2017-01-25 成都金铠甲科技有限公司 Method and device for automatically distributing online customer service executives to conduct customer service
CN104125349B (en) * 2014-06-27 2016-03-02 国家电网公司 A kind of interactive voice management method based on traffic forecast and system thereof

Also Published As

Publication number Publication date
CN104751340B (en) 2020-06-05
CN104751340A (en) 2015-07-01

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