CN107040611A - Group's communication method, device and storage medium - Google Patents
Group's communication method, device and storage medium Download PDFInfo
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- CN107040611A CN107040611A CN201710404686.4A CN201710404686A CN107040611A CN 107040611 A CN107040611 A CN 107040611A CN 201710404686 A CN201710404686 A CN 201710404686A CN 107040611 A CN107040611 A CN 107040611A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/141—Setup of application sessions
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/1813—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
- H04L12/1818—Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/02—Details
- H04L12/16—Arrangements for providing special services to substations
- H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
- H04L12/185—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast with management of multicast group membership
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- General Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of group's communication method, device and storage medium.Group's communication method includes：Business information in response to receiving client user's transmission, sets up the first passage that information exchange is carried out for client user and first service side；Based on the information exchange situation between first service side and client user, set up the second channel that information exchange is carried out for client user, first service side and second service side, wherein, second service side is the one or more service sides determined based on information exchange situation.Thus, it is possible to meet the business demand of user in time, the efficiency linked up with client user is improved, so as to avoid the loss of potential client, and client user's satisfaction can also be improved.
Description
Technical field
The present invention relates to the communications field, more particularly to a kind of group's communication method, device and machinable medium.
Background technology
Communication with Customer is the most important thing in enterprise work, and traditional communication way mainly includes phone, short message, phone ditch
Logical mode is loftier, easily cause harassing and wrecking, and short message is then easily ignored by client.And the popularization with electronic equipment and mutually
That networks is flourished, and compared with traditional communication way such as phone, short message, increasing people is more willing to by installed in electricity
APP softwares in sub- equipment are exchanged.For such case, Communication with Customer platform arises at the historic moment, and client can be known
Platform such as wechat, microblogging, initiate to seek advice from any time to contact staff on webpage.
However, current Communication with Customer platform only provides the one-to-one communication service of client and contact staff, when client carries
Go out the professional problem that contact staff can not answer, or client when generating other business demands in communication process, it is necessary to visitor
Take personnel to be recorded customer information, relevant departments personnel are then handed under line, then fed back by relevant departments' personnel tracking.
This process can undoubtedly be consumed for a long time, influence the experience of client, and made it possible to a horse back and can be converted into business
Clue lose, or even client wait time in obtained by rival, so as to bring potential customer churn to enterprise
Risk.
Accordingly, it would be desirable to which a kind of can improve the business communication approach of Communication with Customer efficiency.
The content of the invention
It is a primary object of the present invention to provide a kind of group's communication method that can improve Communication with Customer efficiency, device and
Machinable medium.
According to an aspect of the present invention, it is proposed that a kind of group's communication method, including：Used in response to receiving client
The business information that family is sent, sets up the first passage that information exchange is carried out for client user and first service side；Based on
Information exchange situation between one service side and client user, sets up for client user, first service side and second
Service side carries out the second channel of information exchange, wherein, second service side is one or many determined based on information exchange situation
Individual service side.
Preferably, set up and the second of information exchange is carried out for client user, first service side and second service side
The step of passage, can include：The right to use of first passage is provided for second service side, first passage is second channel；Or
The new passage for carrying out information exchange for client user, first service side and second service side is set up as second to lead to
Road, wherein, second channel is different from first passage.
Preferably, client user is mobile terminal user, and client user is by installing on the mobile terminal device
First application sends business information, and first service side receives business information by the second application, and the second application is different from first should
With.
Preferably, before second channel is set up, group's communication method can also include：Being sent to second service side is
No agreement carries out the service request of information exchange with client user；Agreement and visitor in response to receiving the transmission of second service side
Family end subscriber carries out the information of information exchange, performs and sets up to enter for client user, first service side and second service side
The step of second channel of row information interaction, and/or in response to receiving the refusal and client of the transmission of second service side
User carries out the information of information exchange, is redefined based on information exchange situation suitable for carrying out information exchange with client user
Second service side.
Preferably, before second channel is set up, group's communication method can also include：Based on first service side and visitor
Information exchange situation between the end subscriber of family, the business clues for client user are sent to multiple service sides；Receive from many
The processing willingness information for indicating whether expectation processing business clue that individual service side returns；From expectation processing business clue
The service side that selection is more than predetermined threshold with business clues matching degree in multiple service sides is used as second service side.
Preferably, group's communication method can also include：Preserve the interaction produced in first passage and/or second channel
Information；Based on interactive information, the user built for client user draws a portrait, and/or is first service side and/or second
Service side scores.
According to another aspect of the present invention, a kind of group's communicating device is additionally provided, including：First passage sets up mould
Block, for the business information in response to receiving client user's transmission, sets up and enters for client user with first service side
The first passage of row information interaction；Second channel sets up module, for based on the letter between first service side and client user
Interaction scenario is ceased, the second channel that information exchange is carried out for client user, first service side and second service side is set up,
Wherein, second service side is the one or more service sides determined based on information exchange situation.
Preferably, second channel is set up module and can included：Priority assignation module, for providing first for second service side
The right to use of passage, first passage is second channel；Or new tunnel sets up module, for set up for client user,
First service side and second service side carry out the new passage of information exchange as second channel, and second channel is different from first
Passage.
Preferably, client user is mobile terminal user, and client user is by installing on the mobile terminal device
First application sends business information, and first service side receives business information by the second application, and the second application is different from first should
With.
Preferably, group's communicating device can also include：First sending module, for second service side send whether
Agree to carry out the service request of information exchange with client user；First receiving module, for receiving the transmission of second service side
Whether agree to carry out the information of information exchange with first service side；And second service side's determining module, for being handed over based on information
Mutual situation determines second service side, and agreement and the first service side of the transmission of second service side are received in response to the first receiving module
The information of information exchange is carried out, second channel is set up module and set up for client user, first service side and second service
The second channel of Fang Jinhang information exchanges, and/or receive refusing for second service side's transmission in response to the first receiving module
The information of information exchange is carried out with first service side absolutely, is redefined by second service side's determining module based on information exchange situation
Second service side suitable for carrying out information exchange with client user.
Preferably, group's communicating device can also include：Second sending module, for based on first service side and client
Information exchange situation between end subscriber, the business clues for client user are sent to multiple service sides；Second receives mould
Block, for receiving the processing willingness information for being used to indicate whether to expect processing business clue returned from multiple service sides；Second
Service side's selecting module, is more than pre- for the selection from the multiple service sides for expecting processing business clue and business clues matching degree
The service side for determining threshold value is used as second service side.
Preferably, group's communicating device can also include：Preserving module, for preserving first passage and/or second logical
The interactive information produced in road；Module and/or grading module are built, wherein, building module is used to be based on interactive information, builds pin
To user's portrait of client user, grading module is used to be based on interactive information, is that first service side and/or second service side are commented
Point.
According to another aspect of the present invention, a kind of non-transitory machinable medium is additionally provided, is stored thereon
There is executable code, when computing device of the executable code by electronic equipment, the group for making computing device address above
Communication method.
Group's communication method, device and the machinable medium of the present invention, by according to client user and first
Information exchange situation between service side, it is determined that the second service side corresponding with the demand of client user, then sets up and use
The second channel of information exchange is carried out in client user, first service side and second service side.Thus, it is possible to meet in time
The business demand of user, improves the efficiency linked up with client user, so as to avoid the loss of potential client, and
And the satisfaction of client user can also be improved.
Brief description of the drawings
By the way that disclosure illustrative embodiments are described in more detail with reference to accompanying drawing, the disclosure above-mentioned and its
Its purpose, feature and advantage will be apparent, wherein, in disclosure illustrative embodiments, identical reference number
Typically represent same parts.
Fig. 1 is the indicative flowchart for showing group's communication method according to an embodiment of the invention.
Fig. 2 is the indicative flowchart for showing group's communication method according to another embodiment of the present invention.
Fig. 3 is the schematic block diagram for the structure for showing group's communicating device according to an embodiment of the invention.
Embodiment
The preferred embodiment of the disclosure is more fully described below with reference to accompanying drawings.Although showing the disclosure in accompanying drawing
Preferred embodiment, however, it is to be appreciated that may be realized in various forms the disclosure without the embodiment party that should be illustrated here
Formula is limited.On the contrary, these embodiments are provided so that the disclosure is more thorough and complete, and can be by the disclosure
Scope intactly conveys to those skilled in the art.
As it was previously stated, existing Communication with Customer platform links up inefficiency, it is easy to cause potential customer churn, for
In this, the present invention proposes a kind of new group's communication approach.Group's communication approach of the present invention is by providing based on group
Communication with Customer passage so that in contact staff and client carry out communication process, related personnel can be realized according to client's needs
With the direct communication of client, so as to reduce client's stand-by period, the communication efficiency between client is improved, so as to attract more
Many potential customers.
The process that implements just with reference to accompanying drawing with regard to group's communication approach of the present invention elaborates below, and Fig. 1 is to show
The indicative flowchart of group's communication method according to an embodiment of the invention is gone out.Group's communication method of the present invention can be answered
For multiple business platform, the electric business platform such as can apply to Taobao, Jingdone district.
Referring to Fig. 1, step S110 can be performed first, and the business information in response to receiving client user's transmission is built
Found the first passage that information exchange is carried out for client user and first service side.
" client user " that addresses herein can refer to the terminal user for holding electronic equipment, and the terminal user can be
The new client of initial contact related service information or the frequent customer for handling related service.Wherein, electronic equipment can be with
It is the mobile terminal device such as the terminal devices such as desktop computer or notebook, mobile phone, IPAD.
Client user can send business information in several ways, for example, client user can be mobile terminal
User, it can send business information by the application installed on the mobile terminal device, described herein for the ease of distinguishing
Using being properly termed as the first application.For example, client user can pass through a variety of sides such as wechat service number, microblogging, barcode scanning
Formula jumps to a webpage provided by business side, and thus client user can send business information by the webpage.Herein
" business information " addressed is primarily referred to as the information that the expectation of client user's transmission is exchanged, and its content can be and business
Related consultation information, can also only be the term of courtesy greeted.
After the business information of client user's transmission is received, it is possible to set up for client user and first service
First passage is set up in the first passage of Fang Jinhang information exchanges, such as webpage that can be addressed above.Client user and
First service side can carry out a variety of communication way such as voice, word, picture, video, file based on the passage set up.
First service side can be the robot or contact staff that can be linked up with client user.Its
In, receiving the operation for the business information that client user sends can be performed by first service side.As described above, client is used
Family can be mobile terminal user, and it can send business information, phase by the first application installed on the mobile terminal device
Ying Di, first service side can receive business information by the second application, wherein, the second application can be differently configured from what is addressed above
First application.
During being linked up in first service side and client user using first passage, first service can be based on
Information exchange situation between side and client user, sets up for client user, first service side and second service side
Carry out the second channel (step S120) of information exchange.
Second service side can be the one or more clothes different from first service side determined according to information exchange situation
Business side.For example, in the case where determining to need professional to participate according to information exchange situation, second service side can be
Corresponding one or more professionals, determine to need other kinds of business personnel (for example in the case of according to information exchange
After sale, maintenance etc. personnel) participate in come in the case of, second service side can be the business personnel of respective type.
To sum up, during being linked up with client user, can according to client user and first service side it
Between information exchange situation, it is determined that the second service side corresponding with the demand of client user, then sets up for client
User, first service side and second service side carry out the second channel of information exchange.Thus, it is possible to meet the industry of user in time
Business demand, improves the efficiency linked up with client user, so as to avoid the loss of potential client, and can be with
Improve client user's satisfaction.
As an example, the present invention proposes two kinds of modes for setting up second channel：1st, first is provided for second service side to lead to
The right to use in road, now first passage can be equal to second channel；2nd, set up for client user, first service side and
Second service side carries out the new passage of information exchange as second channel, and now second channel is different from first passage.Passage
Specific foundation during the details that is related to be well known to those skilled in the art, repeat no more here.
It should be noted that after second channel is established, can also be according to client user, first service side and
Two service sides carry out the situation of information exchange using second channel, and continuing to set up is used for client user, first service side, second
Service side and the 3rd service side carry out the third channel of information exchange.Furthermore it is also possible to correspondingly set up fourth lane, the 5th
Passage etc..Thus, it is possible to according to situation about being linked up with client user, new passage is set up in real time, to cause and client
Other service sides that user is related in communication process can also participate in into.Wherein, on third channel, fourth lane,
The passages such as Five-channel set up the explanation that mode may refer to second channel above, repeat no more here.
To sum up, it can directly invite enterprise using the present invention group's communication method in principle anyone adds client's ditch
Logical, everyone can be directly facing client, so as to improve service quality, and can break a part of number in enterprise
According to barrier so that data can smoothly circulate in each department, treatment effeciency and data value are improved.
Fig. 2 is the indicative flowchart for showing group's communication method according to another embodiment of the present invention.
Referring to Fig. 2, step can be performed in response to receiving the business information (step S210) that client user sends
S220, sets up the first passage that information exchange is carried out for client user and first service side.Wherein, step S210, step
The details that S220 is related to may refer to the description to step S110 above in association with Fig. 1, repeat no more here.
After first passage is set up, client user just can enter row information by first passage and first service side and hand over
Mutually, according to specific information exchange situation, it may be determined that the demand of client user, need to participate in so as to further determine that
The second service side come in.As an example, the present invention proposes the mode of two kinds of determination second service sides.Specifically, can be with base
In information exchange situation, it is determined that the specific service side being adapted to participate in into can also take competition side as second service side
Formula is at war with by multiple service sides, and second service side is used as using the service side that determination is adapted to participate in into.
As shown in Fig. 2 can perform step S230, step S240, step S250 flow determines second service side,
Step S235, step S237, step S245 flow can be performed and determine second service side.
Flow based on step S230, step S240, step S250 is as follows.In step S230, handed over based on specific information
Mutual situation, it is determined that suitable for the second service side linked up with client user.In step S240, being sent to second service side is
No agreement carries out the service request of information exchange with client user.What is returned in second service side is agreement and client user
In the case of the information for carrying out information exchange, step S250 can be performed, second channel is set up.It is what second service side was returned
Disagree in the case of carrying out the information of information exchange with client user, the second clothes can be redefined with return to step S230
Business side.Wherein it is determined that the operation of second service side can be carried out manually, it can also be automatically determined by machine according to interaction scenario.
For example, first service side can be contact staff, now can be by first service root it is believed that ceasing interaction scenario to determine second
Service side.
Flow based on step S235, step S237, step S245 is as follows.In step S235, sent to multiple service sides
For the business clues of client user.Multiple service sides described herein can be primarily determined that based on information exchange situation
Suitable for the service side linked up with client user.Multiple service sides are after business clues are received, it is possible to according to itself
Situation decides whether to handle the business clues, it is possible to sent by service customer end for representing whether it expects to handle the industry
The processing willingness information for clue of being engaged in.Thus, it is possible to continue executing with step S237, the processing wish returned from multiple service sides is received
Information.For some business clues, the processing wish from the expectation processing of the multiple service sides return business clues is being received
During information, step S245 can be performed, selection matching degree is more than predetermined from the multiple service sides for expecting to handle the business clues
The service side of threshold value is used as second service side.The matching degree of service side can be determined based on many factors.For example, can basis
The speed of time of the processing willingness information that service side returns, the traffic handing capacity of service side, business clues and service side
The many factors such as matching degree determine the matching degree of service side.
After second service side is determined, it is possible to perform step S250, set up for client user, first service side
And second service side carries out the second channel of information exchange.
As shown in Fig. 2 utilizing set up first passage and/or second channel, first passage and/or can also be preserved
The interactive information (step S260) produced in two passages, based on the interactive information preserved, can perform step S270, build and use
Family is drawn a portrait, in order to provide accurately customization service, and/or, can also be to participate in the first service side and/or the linked up
Two service sides are given a mark, and certain examination benchmark is provided for the achievement of first service side and/or second service side.
To sum up, group's communication method of the invention refers at least to tripartite：Client user, first service side are (such as objective
Clothes), second service side (support staff such as sales force, product design personnel, after-sales service personnel).Client user,
The operation that first service side and second service side can each be performed is as follows.
For client user：Can by multiple channel, such as wechat service number, microblogging, barcode scanning to opening a webpage,
It is easy to client user to access the Communication with Customer platform of enterprise whenever and wherever possible under scene known to oneself.See enterprise in client
Publicity that time aroused in interest can bonded system's enterprise product information, this will improve the effect of enterprise marketing.
For first service side：PC form web pages and app forms can be provided with, in client user and first service Fang Li
During being linked up with first passage, related personnel can be invited to add and linked up, client is met in time according to customer demand
The demand of end subscriber.For example, expert can be invited to add communication, to solve customer confusion in time；Sales force is invited to add
Enter to link up, client's action clue aroused in interest for being converted into next step is such as preengage into even order immediately.
For second service side：The communication that second service side can receive the transmission of first service side is invited, after agreement, i.e.,
Can immediately it be linked up with client user；If refusal, first service side will receive system message prompting, re-invite other supports
Personnel, which add, to link up.Second service side can try out wechat enterprise number herein or app ends are linked up.
So far, the flow of group's communication method of the present invention is elaborated with reference to Fig. 1, Fig. 2.With the group of the present invention
Group communication method is corresponding, and the invention also provides a kind of group's communicating device.
Fig. 3 is the functional block diagram for the structure for showing group's communicating device according to an embodiment of the invention.Wherein, group
The functional module of communicating device 300 can be realized by the combination for the hardware, software or hardware and software for realizing the principle of the invention.
It will be appreciated by persons skilled in the art that the functional module described by Fig. 3 can combine or be divided into submodule, from
And realize the principle of foregoing invention.Therefore, description herein can be supported to any possible of functions described herein module
Combine or divide or further limit.
Group's communicating device 300 shown in Fig. 3 can be for realizing the monitoring method shown in Fig. 1, Fig. 2, below only with regard to group
The operation that the functional module and each functional module that group communicating device 300 can have can be performed is described briefly, for it
In the detail section that is related to may refer to description above in association with Fig. 1, Fig. 2, repeat no more here.
Referring to Fig. 3, group's communicating device 300 sets up module 310 including first passage and second channel sets up module 320.
First passage, which sets up module 310, is used for the business information in response to receiving client user's transmission, and setting up is used for
Client user carries out the first passage of information exchange with first service side.
Second channel, which sets up module 320, to be used for based on the information exchange situation between first service side and client user,
The second channel that information exchange is carried out for client user, first service side and second service side is set up, wherein, the second clothes
Business side is the one or more service sides determined based on information exchange situation.
As shown in figure 3, second channel set up module 320 can include dotted line frame shown in priority assignation module 321 or
New tunnel sets up module 323.
Priority assignation module 321 is used for the right to use that first passage is provided for second service side, and first passage is second
Passage.
New tunnel set up module 323 be used for set up for client user, first service side and second service side progress
The new passage of information exchange is different from first passage as second channel, second channel.
As shown in figure 3, group's communicating device 300 can also alternatively include the first sending module in figure shown in dotted line frame
330th, the first receiving module 340 and second service side's determining module 345.
Whether the first sending module 330 is used to send to second service side agrees to carry out information exchange with client user
Service request.
First receiving module 340 be used to receiving the transmission of second service side whether row information friendship is entered by agreement and first service side
Mutual information.
Second service side's determining module 345 is used to determine second service side based on information exchange situation.
The agreement of second service side's transmission is received in response to the first receiving module 340 and first service side enters row information and handed over
Mutual information, second channel is set up module 320 and set up to be believed for client user, first service side and second service side
The second channel of interaction is ceased, and/or
The refusal of second service side's transmission is received in response to the first receiving module 340 and first service side enters row information and handed over
Mutual information, is redefined suitable for being carried out with client user by second service side's determining module 345 based on information exchange situation
The second service side of information exchange.Wherein, it can also be determined and/or redefined based on information exchange situation by first service side
Second service side.
As shown in figure 3, group's communicating device 300 can also alternatively include the second sending module in figure shown in dotted line frame
350th, the second receiving module 360 and second service side's selecting module 365.
Second sending module 350 is used for based on the information exchange situation between first service side and client user, Xiang Duo
Individual service side sends the business clues for client user.
Second receiving module 360 is used to receive expects processing business from the multiple service side return for indicating whether
The processing willingness information of clue.
Second service side's selecting module 365 is used for selection and service line from the multiple service sides for expecting processing business clue
The service side that rope matching degree is more than predetermined threshold is used as second service side.
As shown in figure 3, group's communicating device 300 can also alternatively include preserving module 370 in figure shown in dotted line frame,
Build module 380 and/or grading module 390.
Preserving module 370 is used to preserve the interactive information stated and produced in first passage and/or second channel.Build module
380 are used to be based on interactive information, and the user built for client user draws a portrait, and grading module 390 is used to be based on interactive information,
It is that first service side and/or second service side score.
The group's communication method and group's ditch of the invention according to the present invention above is described in detail by reference to accompanying drawing
Exchange device.
It is required that those skilled in the art can be understood that the technology in the embodiment of the present invention can add by software
The mode of common hardware realize that common hardware includes universal integrated circuit, universal cpu, general-purpose storage, universal elements
Deng, naturally it is also possible to application specific integrated circuit, dedicated cpu, private memory, special components and parts etc. are included come real by specialized hardware
It is existing, but the former is more preferably embodiment in many cases.Understood based on such, the technical scheme sheet in the embodiment of the present invention
The part contributed in other words to prior art in matter can be embodied in the form of software product, computer software production
Product can be stored in storage medium, such as read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), magnetic disc, CD etc., including some instructions are to cause a computer equipment (can be
People's computer, server, or network equipment etc.) perform described in some parts of each embodiment of the invention or embodiment
Method.
Therefore, above-mentioned technical concept of the invention can also be implemented as a kind of non-transitory machinable medium
(or computer-readable recording medium), is stored thereon with executable code (or computer program/computer instruction code).When this
When executable code (or computer program/computer instruction code) is executed by processor, make the computing device described above
Group's communication method.
On the other hand, above-mentioned technical concept of the invention can also be implemented as a kind of computing device, the computing device bag
Include processor and non-transitory machinable medium (or computer-readable recording medium).The non-transitory is machine readable to deposit
Be stored with executable code (or computer program/computer instruction code) on storage media.When the executable code (or computer
Program/computer instruction code) by the computing device when, make group's communication method that the computing device is described above.
In addition, the method according to the invention is also implemented as a kind of computer program, the computer program includes being used for
The computer program code instruction of the above steps limited in the above method for performing the present invention.Or, according to the present invention's
Method is also implemented as a kind of computer program product, and the computer program product includes computer-readable medium, in the meter
The computer program for the above-mentioned functions limited in the above method for performing the present invention that are stored with calculation machine computer-readable recording medium.Ability
Field technique personnel will also understand is that, various illustrative logical blocks, module, circuit and algorithm with reference to described by disclosure herein
Step may be implemented as the combination of electronic hardware, computer software or both.
Flow chart and block diagram in accompanying drawing show that the possibility of the system and method for multiple embodiments according to the present invention is real
Existing architectural framework, function and operation.At this point, each square frame in flow chart or block diagram can represent module, a journey
A part for sequence section or code, a part for the module, program segment or code is comprising one or more defined for realizing
The executable instruction of logic function.It should also be noted that in some realizations as replacement, the function of being marked in square frame also may be used
With with different from the order marked in accompanying drawing generation.For example, two continuous square frames can essentially be performed substantially in parallel,
They can also be performed in the opposite order sometimes, and this is depending on involved function.It is also noted that block diagram and/or stream
The combination of each square frame in journey figure and the square frame in block diagram and/or flow chart, can use function or operation as defined in execution
Special hardware based system realize, or can be realized with the combination of specialized hardware and computer instruction.
It is described above various embodiments of the present invention, described above is exemplary, and non-exclusive, and
It is not limited to disclosed each embodiment.In the case of without departing from the scope and spirit of illustrated each embodiment, for this skill
Many modifications and changes will be apparent from for the those of ordinary skill in art field.The selection of term used herein, purport
The principle, practical application or the improvement to the technology in market of each embodiment are best being explained, or is making the art
Other those of ordinary skill are understood that each embodiment disclosed herein.
Claims (13)
1. a kind of group's communication method, including：
Business information in response to receiving client user's transmission, sets up and enters for the client user and first service side
The first passage of row information interaction；
Based on the information exchange situation between the first service side and the client user, set up and used for the client
Family, the first service side and second service side carry out the second channel of information exchange, wherein, the second service side is base
The one or more service sides determined in described information interaction scenario.
2. group's communication method according to claim 1, wherein, it is described to set up for the client user, described
The step of one service side and second service side carry out the second channel of information exchange includes：
The right to use of the first passage is provided for the second service side, the first passage is the second channel；Or
Person
Set up the new passage that information exchange is carried out for the client user, the first service side and second service side
As the second channel, wherein, the second channel is different from the first passage.
3. group's communication method according to claim 1, wherein,
The client user is mobile terminal user, and the client user is by installing first on the mobile terminal device
Using the transmission business information,
The first service side receives the business information by the second application, and second application is different from described first should
With.
4. group's communication method according to claim 1, wherein, before second channel is set up, group's communication method
Also include：
The service request for whether agreeing to that information exchange is carried out with the client user is sent to the second service side；
The agreement sent in response to receiving the second service side carries out the information of information exchange with the client user, holds
Described set up of row is led to for the second of the client user, the first service side and second service side progress information exchange
The step of road, and/or
The refusal sent in response to receiving the second service side carries out the information of information exchange, base with the client user
The second service side suitable for carrying out information exchange with the client user is redefined in described information interaction scenario.
5. group's communication method according to claim 1, wherein, before second channel is set up, group's communication method
Also include：
Based on the information exchange situation between the first service side and the client user, send and be directed to multiple service sides
The business clues of the client user；
Receive the processing willingness information for being used to indicate whether to expect the processing business clues returned from the multiple service side；
Selection is more than predetermined threshold with the business clues matching degree from the multiple service sides for expecting the processing business clues
Service side be used as the second service side.
6. group's communication method according to any one of claim 1-5, in addition to：
Preserve the interactive information produced in the first passage and/or the second channel；
Based on the interactive information, the user built for the client user draws a portrait, and/or is the first service
Second service side's scoring.
7. a kind of group's communicating device, including：
First passage sets up module, for the business information in response to receiving client user's transmission, sets up for the visitor
Family end subscriber carries out the first passage of information exchange with first service side；
Second channel sets up module, for based on the information exchange feelings between the first service side and the client user
Condition, sets up the second channel that information exchange is carried out for the client user, the first service side and second service side,
Wherein, the second service side is the one or more service sides determined based on described information interaction scenario.
8. group's communicating device according to claim 7, wherein, the second channel, which sets up module, to be included：
Priority assignation module, the right to use for providing the first passage for the second service side, the first passage is
For the second channel；Or
New tunnel sets up module, for setting up to enter for the client user, the first service side and second service side
The new passage of row information interaction is different from the first passage as the second channel, the second channel.
9. group's communicating device according to claim 7, wherein,
The client user is mobile terminal user, and the client user is by installing first on the mobile terminal device
Using the transmission business information,
The first service side receives the business information by the second application, and second application is different from described first should
With.
10. group's communicating device according to claim 7, in addition to：
Whether the first sending module, agree to carry out information exchange with the client user for sending to the second service side
Service request；
First receiving module, for receive that the second service side sends whether agreement with the first service side enters row information
Interactive information；And
Second service side's determining module, for determining the second service side based on described information interaction scenario,
Agreement and first service side progress that the second service side is sent are received in response to first receiving module
The information of information exchange, the second channel set up module set up for the client user, the first service side and
Second service side carries out the second channel of information exchange, and/or
Refusal and the first service side progress that the second service side is sent are received in response to first receiving module
The information of information exchange, by second service side's determining module based on described information interaction scenario redefine suitable for it is described
Client user carries out the second service side of information exchange.
11. group's communicating device according to claim 7, in addition to：
Second sending module, for based on the information exchange situation between the first service side and the client user, to
Multiple service sides send the business clues for the client user；
Second receiving module, the processing service line is expected for receiving from the multiple service side return for indicating whether
The processing willingness information of rope；
Second service side's selecting module, for the selection from the multiple service sides for expecting the processing business clues and the business
The service side that clue matching degree is more than predetermined threshold is used as the second service side.
12. group's communicating device according to any one of claim 7-11, in addition to：
Preserving module, for preserving the interactive information produced in the first passage and/or the second channel；
Module and/or grading module are built, wherein, the structure module is used to be based on the interactive information, builds for described
User's portrait of client user, institute's scoring module is used to be based on the interactive information, is the first service side and/or institute
State the scoring of second service side.
13. a kind of non-transitory machinable medium, is stored thereon with executable code, when the executable code is electric
During the computing device of sub- equipment, make group communication side of the computing device as any one of claim 1 to 6
Method.
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