CN107767007A - Method for allocating tasks and device - Google Patents
Method for allocating tasks and device Download PDFInfo
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- CN107767007A CN107767007A CN201610804268.XA CN201610804268A CN107767007A CN 107767007 A CN107767007 A CN 107767007A CN 201610804268 A CN201610804268 A CN 201610804268A CN 107767007 A CN107767007 A CN 107767007A
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- task
- allocation rule
- treatment people
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- current allocation
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
Abstract
The invention provides a kind of method for allocating tasks and device, wherein method includes：The attribute information of acquisition task；The sequencing of each allocation rule and each allocation rule according to corresponding to the attribute information of the task determines the task；Sequencing according to each allocation rule judges whether the treatment people for meeting current allocation rule successively, if in the presence of the task is distributed to the treatment people for meeting current allocation rule.Pass through the method for allocating tasks and device in the present invention, it is possible to increase task allocative efficiency, task allocative efficiency is low in the prior art for alleviation, the problem of can not ensureing all to be assigned to processing people for each task.
Description
Technical field
The present invention relates to task allocation technique field, in particular to a kind of method for allocating tasks and device.
Background technology
With the development of computer technology, many companies can all be related to a variety of support systems, such as attendance checking system, CRM
(Customer Relationship Management, customer relation management) system etc., especially in O2O (Online To
Offline, under line on line) in company, it can also be related to customer service system and supply chain system, exist in these support systems a large amount of
Task.How to be flexibly effectively treatment people because the respective work experience of each treatment people is different with absorbed field
Distribution task turns into the problem of numerous companies pay close attention to.
Prior art provide multiple-task distribution method, including poll distribution method, task amount smallest allocation method with
And task priority distribution method etc..Wherein, poll distribution method refers to inquiring each processing people successively, by task distribute to
Agree to handle the processing people of the task, task amount smallest allocation method refers to distributing task to the minimum processing of pending amount
People, task priority distribution method refer to that according to the priority of task be task distribution processing people.
Method for allocating tasks of the prior art, only task distribute single treatment people, if do not had in the assignment procedure
Obtain suitably handling people, then the task is handled unmanned, and task allocative efficiency is low, can not ensure all to be assigned to for each task
Handle people.
The content of the invention
In view of this, it is an object of the invention to provide a kind of method for allocating tasks and device, it is possible to increase task is distributed
Efficiency, task allocative efficiency is low in the prior art for alleviation, the problem of can not ensureing all to be assigned to processing people for each task.
In a first aspect, the embodiments of the invention provide a kind of method for allocating tasks, methods described includes：The category of acquisition task
Property information；Each allocation rule and each distribution rule according to corresponding to the attribute information of the task determines the task
Sequencing then；Sequencing according to each allocation rule judges whether to meet current allocation rule successively
Treatment people, if in the presence of the task is distributed to the treatment people for meeting current allocation rule.
With reference in a first aspect, the embodiments of the invention provide first aspect the first possible embodiment, wherein, judge
With the presence or absence of the treatment people for meeting current allocation rule, including：When the current allocation rule is distributed for task based access control attribute
When, search whether the task with the task with same alike result information be present in allocated task, wherein, the attribute
Information includes order note identification corresponding to the task, partner corresponding to the task identifies, contract mark corresponding to the task
Project label corresponding to knowledge, the task and any one in task type；When find with the task have it is identical
During the task of attribute information, whether treatment people corresponding to the task that judges to find is in can distribute state；Work as lookup
To the task corresponding to treatment people be in can distribute state when, it is determined that in the presence of the processing people for meeting current allocation rule
Member, using treatment people corresponding to the task found as the treatment people for meeting current allocation rule.
With reference in a first aspect, the embodiments of the invention provide second of possible embodiment of first aspect, wherein, judge
With the presence or absence of the treatment people for meeting current allocation rule, including：When the current allocation rule is based on node distribution, sentence
Node belonging to the task of breaking whether there is historic task；When the node history of existence task belonging to the task, judge
Whether treatment people corresponding to the historic task, which is in, can distribute state；When treatment people corresponding to the historic task is in
When can distribute state, it is determined that in the presence of the treatment people for meeting current allocation rule, by treatment people corresponding to the historic task
As the treatment people for meeting current allocation rule.
With reference in a first aspect, the embodiments of the invention provide first aspect the third possible embodiment, wherein, judge
With the presence or absence of the treatment people for meeting current allocation rule, including：When the current allocation rule is to be distributed based on associated task
When, whether associated task is had according to task described in default associated task rule judgment, wherein, the default associated task
Rule is defined by the user；When the task has associated task, judge whether treatment people is located corresponding to the associated task
In state can be distributed；When treatment people corresponding to the associated task, which is in, to distribute state, meet current point it is determined that existing
Treatment people with rule, using treatment people corresponding to the associated task as the processing people for meeting current allocation rule
Member.
With reference in a first aspect, the embodiments of the invention provide the 4th kind of possible embodiment of first aspect, wherein, judge
With the presence or absence of the treatment people for meeting current allocation rule, including：When the current allocation rule is distributes based on working group,
The working group for meeting default allocation rule is judged whether, wherein, the default allocation rule is defined by the user；When depositing
When meeting the working group of the default allocation rule, it is determined that in the presence of the treatment people for meeting current allocation rule, by described in
In state and the minimum treatment people of pending amount can be distributed as the processing people for meeting current allocation rule in working group
Member, or, using default treatment people in the working group as the treatment people for meeting current allocation rule.
With reference to the above-mentioned embodiment of first aspect, the embodiments of the invention provide the 5th kind of possible implementation of first aspect
Mode, wherein, methods described also includes：By the expansion interface that pre-sets receive user-defined each allocation rule and
The sequencing of each allocation rule.
Second aspect, the embodiments of the invention provide a kind of task allocation apparatus, described device includes：Acquisition module, use
In the attribute information of the task of acquisition；Determining module, for each corresponding to determining the task according to the attribute information of the task
The sequencing of individual allocation rule and each allocation rule；Distribute module, for according to each allocation rule
Sequencing judges whether the treatment people for meeting current allocation rule successively, if in the presence of the task is distributed to institute
State the treatment people for meeting current allocation rule.
With reference to second aspect, the first possible embodiment the embodiments of the invention provide second aspect, wherein, it is described
Distribute module includes：Task searching unit, for when the current allocation rule is that task based access control attribute distributes, distributing
Task in search whether to exist there is the task of same alike result information with the task, wherein, the attribute information includes institute
State order note identification corresponding to task, partner corresponding to the task identifies, contract mark, the task corresponding to the task
Any one in corresponding project label and task type；First state judging unit, found and described for working as
During task of the business with same alike result information, whether treatment people corresponding to the task that judges to find is in can distribute shape
State；First determining unit, for when treatment people corresponding to the task found be in can distribute state when, it is determined that in the presence of
Meet the treatment people of current allocation rule, currently divide treatment people corresponding to the task found as the satisfaction
Treatment people with rule.
With reference to second aspect, the embodiments of the invention provide second of possible embodiment of second aspect, wherein, it is described
Distribute module includes：Historic task judging unit, for when the current allocation rule is based on node distribution, described in judgement
Node belonging to task whether there is historic task；Second condition adjudgement unit, for existing when the node belonging to the task
During historic task, state can be distributed by judging whether treatment people corresponding to the historic task is in；Second determining unit, is used for
When treatment people corresponding to the historic task, which is in, to distribute state, it is determined that in the presence of the processing people for meeting current allocation rule
Member, using treatment people corresponding to the historic task as the treatment people for meeting current allocation rule.
With reference to second aspect, the third possible embodiment the embodiments of the invention provide second aspect, wherein, it is described
Distribute module includes：Associated task judging unit, for when the current allocation rule is distributes based on associated task, according to
Whether task described in default associated task rule judgment has associated task, wherein, the default associated task rule by
User defines；Third state judging unit, for when the task has associated task, judging corresponding to the associated task
Whether treatment people, which is in, can distribute state；3rd determining unit, for being in when treatment people corresponding to the associated task
When can distribute state, it is determined that in the presence of the treatment people for meeting current allocation rule, by treatment people corresponding to the associated task
As the treatment people for meeting current allocation rule.
With reference to second aspect, the embodiments of the invention provide the 4th kind of possible embodiment of second aspect, wherein, it is described
Distribute module includes：Working group's judging unit, for when the current allocation rule is distributes based on working group, judging whether
In the presence of the working group for meeting default allocation rule, wherein, the default allocation rule is defined by the user；4th determines list
Member, for when exist meet the default allocation rule working group when, it is determined that in the presence of the processing for meeting current allocation rule
Personnel, will be in the working group can distribute state and the minimum treatment people of pending amount is as the current distribution rule of the satisfaction
Treatment people then, or, using default treatment people in the working group as the processing for meeting current allocation rule
Personnel.
With reference to the above-mentioned embodiment of second aspect, the embodiments of the invention provide the 5th kind of possible implementation of second aspect
Mode, wherein, described device also includes：Regular receiving module, receive user for the expansion interface by pre-setting and define
Each allocation rule and each allocation rule sequencing.
In the embodiment of the present invention, the attribute information of task is obtained first, task is then determined according to the attribute information of task
The sequencing of corresponding each allocation rule and each allocation rule, finally according to each allocation rule sequencing according to
The secondary treatment people for judging whether to meet current allocation rule, if in the presence of task is distributed to meeting current allocation rule
Treatment people.Due to determining the processing people of task in the embodiment of the present invention by the way of repeated dispensing, thus with existing skill
Art is compared, and passes through the method for allocating tasks and device in the embodiment of the present invention, it is possible to increase task allocative efficiency, alleviate existing skill
Task allocative efficiency is low in art, the problem of can not ensureing all to be assigned to processing people for each task.
To enable the above objects, features and advantages of the present invention to become apparent, preferred embodiment cited below particularly, and coordinate
Appended accompanying drawing, is described in detail below.
Brief description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by embodiment it is required use it is attached
Figure is briefly described, it will be appreciated that the following drawings illustrate only certain embodiments of the present invention, therefore be not construed as pair
The restriction of scope, for those of ordinary skill in the art, on the premise of not paying creative work, can also be according to this
A little accompanying drawings obtain other related accompanying drawings.
Fig. 1 shows the first schematic flow sheet for the method for allocating tasks that the embodiment of the present invention is provided；
Fig. 2 shows second of schematic flow sheet of the method for allocating tasks that the embodiment of the present invention is provided；
Fig. 3 shows the first the module composition schematic diagram for the task allocation apparatus that the embodiment of the present invention is provided；
Fig. 4 shows second of module composition schematic diagram of the task allocation apparatus that the embodiment of the present invention is provided.
Embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with the embodiment of the present invention
Middle accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is only
It is part of the embodiment of the present invention, rather than whole embodiments.The present invention being generally described and illustrated herein in the accompanying drawings is real
Applying the component of example can be configured to arrange and design with a variety of.Therefore, it is of the invention to what is provided in the accompanying drawings below
The detailed description of embodiment is not intended to limit the scope of claimed invention, but is merely representative of the selected reality of the present invention
Apply example.Based on embodiments of the invention, institute that those skilled in the art are obtained on the premise of creative work is not made
There is other embodiment, belong to the scope of protection of the invention.
It is low in view of method for allocating tasks task allocative efficiency of the prior art, it can not ensure all to distribute for each task
To processing people, the invention provides a kind of method for allocating tasks and device, it is specifically described below by embodiment.
Fig. 1 shows the first flow chart for the method for allocating tasks that the embodiment of the present invention is provided, as illustrated, the party
Method comprises the following steps：
Step S102, obtain the attribute information of task.
The attribute information of task can be inputted by user, can also be sent by other systems by interface.Each task
With attribute information, mark of the attribute information of task including the workflow belonging to task type, task, the work belonging to task
The global variable of stream, task variable, task identification, task description, the creation time of task, the priority of task, task are answered
Miscellaneous degree, order note identification corresponding to task, partner's mark corresponding to task, contract mark corresponding to task, item corresponding to task
Target knowledge etc..
In the present embodiment, workflow has multiple nodes, and each node has one or more task, such as, electric business
In the upper single process of system, including upper single application node, upper single approval node and upper single execution node, upper single application node are corresponding
There is application approval task, upper single approval node corresponds to documentary examination ＆ approval task, and upper single node that performs is corresponding with single execution task,
By taking document examination ＆ approval task as an example, workflow corresponding to the task is upper single process, and the mark of upper single process can be
" shangdan ", the global variable of the workflow belonging to the task are the variable of task corresponding to each node, such as application approval
Applicant, reason for the request in task, application detail etc., applicant, reason for the request, application in document examination ＆ approval task be detailed,
Approval results etc., upper single time, upper single content in upper single execution task etc., task variable are the change in document examination ＆ approval task
Amount, such as applicant, reason for the request, application detail, approval results, task identification can be " danjushenpi ", and task description can
Think " document examination ＆ approval ", the creation time of task is that the promoter of task creates the time of the task, the priority of task and is appointed
The complexity of business can be set by the promoter of task or the promoter of workflow, order note identification, task pair corresponding to task
The promoter or work that the partner answered identifies, contract identifies corresponding to task, project label corresponding to task can be by task
The promoter for making to flow is set.
In the present embodiment, task type is determined by the mark and task identification of the workflow belonging to task, e.g., by task institute
The mark and task identification of the workflow of category are stitched together as task type, such as, in upper example, task type is
“shangdan-danjushenpi”。
In the present embodiment, the attribute information of task includes fixed attribute and extended attribute, and above-mentioned attribute information is fixed race
Property, the attribute information of task can also need be extended by user according to real work, and the attribute that user extends to obtain is expands
Open up attribute, task distribution requirements of the user under different occasions disclosure satisfy that by extended attribute, make task distribution more flexibly,
Accurately.
Step S104, each allocation rule and each distribution rule according to corresponding to the attribute information of task determines the task
Sequencing then.
In a kind of embodiment, each allocation rule corresponding to the task and each point can be determined according to task type
Sequencing with rule.
The type allocation rule table of comparisons is preset with the present embodiment, every kind of is configured with the type allocation rule table of comparisons
The sequencing of each allocation rule and each allocation rule corresponding to service type, distributed and advised in the type according to task type
Then searched in the table of comparisons, obtain the sequencing of each allocation rule and each allocation rule corresponding to the task.
Table 1
Table 1 is a kind of signal of the type allocation rule table of comparisons, as shown in table 1, is configured in the type allocation rule table of comparisons
There are multiple-task type, and the sequencing of each allocation rule and each allocation rule corresponding to every kind of task type.With
Exemplified by task type " Shangdan-shenqingshenpi ", it is corresponding with four allocation rules, and first is task based access control category
Property distribution, second is based on node distribution, and the 3rd is to be distributed based on associated task, and the 4th is to be distributed based on working group.
In another embodiment, can according to corresponding to the priority of task determines the task each allocation rule and
The sequencing of each allocation rule.
The priority allocation rule table of comparisons is preset with the present embodiment, is configured with the priority allocation rule table of comparisons every
The sequencing of each allocation rule and each allocation rule corresponding to the priority of kind task, exists according to the priority of task
Searched in the priority allocation rule table of comparisons, obtain each allocation rule corresponding to the task and each allocation rule
Sequencing.
Table 2
Table 2 is illustrated for a kind of of the priority allocation rule table of comparisons, as shown in table 1, in the priority allocation rule table of comparisons
It is configured with the priority of multiple-task, and each allocation rule corresponding to the priority of every kind of task and each allocation rule
Sequencing.So that one-level is preferential as an example, it is corresponding with four allocation rules, and first is that task based access control attribute distributes, second
For based on node distribution, the 3rd is to be distributed based on associated task, the 4th is to be distributed based on working group.
Step S106, judge whether to meet current allocation rule successively according to the sequencing of each allocation rule
Treatment people, if in the presence of above-mentioned task is distributed to the treatment people of the current allocation rule of the satisfaction.
Wherein, the treatment people for meeting current allocation rule is judged whether, detailed process is：Advised according to current distribution
The treatment people of the task is then calculated, if result of calculation is sky, it is determined that in the absence of the treatment people for meeting current allocation rule,
If result of calculation can not be empty, using result of calculation as the treatment people for meeting current allocation rule.
It is determined that after the sequencing of each allocation rule and each allocation rule corresponding to above-mentioned task, sentence first
The disconnected treatment people with the presence or absence of first allocation rule of satisfaction, if it is present above-mentioned task is distributed to the treatment people,
If it does not exist, then judging whether the treatment people for meeting second allocation rule, the rest may be inferred, until task is distributed
To meeting the treatment people of allocation rule, or determine that the treatment people for meeting allocation rule is not present in the task.
In this step, each allocation rule corresponding to task can be allocation algorithm of the prior art, as poll distributes
Method, task amount smallest allocation method and task priority distribution method etc., the allocation algorithm that the application provides is can also be,
As shown in table 1, the application is provided with four kinds of allocation rules, be respectively task based access control attribute distribution, based on node distribution, based on pass
Connection task is distributed, distributed based on working group.
To should task based access control attribute distribution, judge whether the treatment people for meeting current allocation rule, Ke Yiwei：
(1) when current allocation rule be task based access control attribute distribute when, searched whether in allocated task exist with
Above-mentioned task has the task of same alike result information, wherein, attribute information includes order note identification corresponding to task, corresponding to task
Partner's mark, contract mark corresponding to task, project label corresponding to task and any one in task type；
(2) when finding task of there is same alike result information with above-mentioned task, judge corresponding to the finding of the task
Whether treatment people, which is in, can distribute state；
(3) when treatment people corresponding to finding for task, which is in, to distribute state, current distribution is met it is determined that existing
The treatment people of rule, using treatment people corresponding to finding for task as the treatment people for meeting current allocation rule.
Specifically, when current allocation rule be task based access control attribute distribute when, in the task of the allocated mistake search with
Above-mentioned task has the task of same alike result information, such as the task with same order mark or with identical cooperation trade mark
The task of knowledge or task or type identical task with identical contract mark.Believe when finding with same alike result
During the task of breath, treatment people corresponding to the judging to find of the task whether in state can be distributed, such as, search treatment people
State, when treatment people is check-in state, treatment people is determined as state can be distributed, when treatment people to check out state
When, determine that treatment people match somebody with somebody state to be inseparable, or, inseparable time with task for searching that treatment people reports and true
Determine current time, when the inseparable time with task and not overlapping current time that treatment people reports, determine treatment people
For state can be distributed, when the inseparable time with task that treatment people reports is overlapping with current time, treatment people is determined
Match somebody with somebody state to be inseparable.When treatment people corresponding to finding for task, which is in, to distribute state, meet currently it is determined that existing
The treatment people of allocation rule, using treatment people corresponding to finding for task as the processing people for meeting current allocation rule
Member, above-mentioned task is distributed treatment people corresponding to being found to this for task.
In the present embodiment, task is distributed at treatment people, can making corresponding to the task with same alike result information
Task of the treatment people processing with same alike result information, so as to improve task treatment effeciency.
It is corresponding above-mentioned based on node distribution, the treatment people for meeting current allocation rule is judged whether, can be with
For：
(1) when current allocation rule is based on node distribution, judge that the node belonging to above-mentioned task whether there is history
Task；
(2) when the node history of existence task belonging to above-mentioned task, judge that treatment people corresponding to the historic task is
No be in can distribute state；
(3) when treatment people corresponding to the historic task, which is in, to distribute state, current distribution rule are met it is determined that existing
Treatment people then, using treatment people corresponding to the historic task as the treatment people for meeting current allocation rule.
Specifically, when current allocation rule is based on node distribution, judge that the node belonging to above-mentioned task whether there is
Historic task, such as, task corresponding to the node belonging to above-mentioned task is searched, if there is other in addition to above-mentioned task
Business, determines the node history of existence task belonging to above-mentioned task.When the node history of existence task belonging to above-mentioned task, it is determined that
Treatment people corresponding to the historic task, judge that the treatment people whether in that can distribute state, can be sentenced by preceding method
Whether the treatment people break in that can distribute state, repeats no more here.When the treatment people, which is in, to distribute state, it is determined that
In the presence of the treatment people for meeting current allocation rule, using treatment people corresponding to the historic task as meeting current allocation rule
Treatment people, above-mentioned task is distributed to treatment people corresponding to the historic task.
The action (1) to (3) is mainly for being handled again after being rejected for task, such as the examination and approval workflow in order A
In, order application node has order application task, and by applying for auditor's processing, there is order examination ＆ verification node order examination ＆ verification to appoint
Business, by order, auditor is handled, and after order auditor rejects order examination ＆ verification task, order application node will be secondary again
Into order application task, now by above-mentioned action (1) to (3), the order application node history of existence task is judged, and judge
Treatment people corresponding to the historic task, which is in, can distribute state, and wherein historic task is exactly to apply for auditor's first treated
Order application task, the order application task that this is generated again is distributed to application auditor before, so as to ensure this again
The same application auditor examination ＆ verification by before of the order application task of secondary generation.
In the present embodiment, task is distributed to the treatment people of the historic task of affiliated node, can ensure to be rejected
Task by identical treatment people before handle, improve task treatment effeciency.
It is corresponding above-mentioned based on associated task distribution, the treatment people for meeting current allocation rule is judged whether, also
Can be：
(1) it is above-mentioned according to default associated task rule judgment when current allocation rule is to be distributed based on associated task
Whether task has associated task, wherein, the default associated task rule is defined by the user；
(2) when above-mentioned task has associated task, judging whether treatment people corresponding to the associated task is in can divide
With state；
(3) when treatment people corresponding to the associated task, which is in, to distribute state, current distribution rule are met it is determined that existing
Treatment people then, using treatment people corresponding to the associated task as the treatment people for meeting current allocation rule.
Specifically, when current allocation rule is to be distributed based on associated task, according to user-defined associated task rule
Judge whether above-mentioned task has associated task, such as, the belonging to same task type with above-mentioned task of the task is above-mentioned task
Associated task, or, be with task that above-mentioned task has same alike result information above-mentioned task associated task, wherein, category
Property information include order note identification corresponding to task, partner's mark corresponding to task, contract mark and task corresponding to task
Any one in corresponding project label.When above-mentioned task has associated task, the association is judged by foregoing mode
Whether in that can distribute state, specific deterministic process repeats no more treatment people corresponding to task here.When the associated task pair
The treatment people answered is in when can distribute state, it is determined that in the presence of the treatment people for meeting current allocation rule, by the associated task
Corresponding treatment people distributes above-mentioned task to corresponding to the associated task as the treatment people for meeting current allocation rule
Treatment people.
In the present embodiment, expansion interface is provided with, user-defined associated task can be received by the expansion interface
Rule, and whether had using the user-defined above-mentioned task of associated task rule judgment by the way of rule-based engine
Associated task, due to associated task rule can by User Defined, therefore the method in the present embodiment can adapt to it is a variety of not
Distribute and require with the task under scene, improve the flexibility of task distribution.
It is corresponding above-mentioned based on working group's distribution, the treatment people for meeting current allocation rule is judged whether, may be used also
Think：
(1) when current allocation rule is to distribute based on working group, judge whether to meet default allocation rule
Working group, wherein, default allocation rule is defined by the user；
(2) when the working group for meeting the default allocation rule be present, it is determined that in the presence of the place for meeting current allocation rule
Reason personnel, will be in the working group can distribute state and the minimum treatment people of pending amount is as meeting current allocation rule
Treatment people, or, using default treatment people in working group as the treatment people for meeting current allocation rule.
Specifically, when current allocation rule is to be distributed based on working group, it is according to the judgement of user-defined allocation rule
It is no the working group for meeting to require to be present.When the working group for meeting to require be present, it is determined that in the presence of the place for meeting current allocation rule
Reason personnel, in state can be distributed and the minimum treatment people of pending amount is as meeting currently in the working group that the satisfaction is required
The treatment people of allocation rule, or, using default treatment people in working group as the processing people for meeting current allocation rule
Member, wherein, default treatment people can be preassigned treatment people or the place set by the way of poll
Reason personnel, such as, be previously provided with the order for the treatment of people, every time based on working group's distribution when, according to each treatment people
Sequentially using each treatment people as default treatment people, such as, when previous default treatment people is No. 2 treatment peoples
When, then the treatment people of current preset is No. 3 treatment peoples.
In the present embodiment, expansion interface is provided with, user-defined allocation rule can be received by the expansion interface,
And processing people is distributed to above-mentioned task using user-defined allocation rule by the way of rule-based engine, due to distribution
Rule can be by User Defined, therefore the task distribution that the method in the present embodiment can adapt under a variety of different scenes will
Ask, improve the flexibility of task distribution.
In the present embodiment, after some processing people task being assigned in working group, update the pending of processing people
Amount, and check whether the task is configured with the allocation rule of task based access control attribute, if being configured with the distribution rule of task based access control attribute
Then, then the setting attribute of the task is recorded with corresponding processing people's incidence relation, as the task with the attribute
Allocation history, used when distributing task in order to follow-up task based access control attribute.
In the present embodiment, the allocation rule that can be distributed first according to above-mentioned task based access control attribute calculates the place of above-mentioned task
People is managed, when result of calculation is sky, and processing people is not calculated, is calculated further according to the above-mentioned allocation rule based on node distribution
The processing people of above-mentioned task, when result of calculation is sky, and processing people is not calculated, further according to above-mentioned based on associated task point
The allocation rule matched somebody with somebody calculates the processing people of above-mentioned task, when result of calculation is sky, and processing people is not calculated, further according to upper
The processing people that the allocation rule based on working group's distribution calculates above-mentioned task is stated, when result of calculation is sky, place is not calculated
When managing people, determine that above-mentioned task can not be distributed to suitable processing people, when processing people is calculated by any one rule,
Above-mentioned task is distributed to processing people.
In the embodiment of the present invention, the attribute information of task is obtained first, task is then determined according to the attribute information of task
The sequencing of corresponding each allocation rule and each allocation rule, finally according to each allocation rule sequencing according to
The secondary treatment people for judging whether to meet current allocation rule, if in the presence of task is distributed to meeting current allocation rule
Treatment people.Due to determining the processing people of task in the embodiment of the present invention by the way of repeated dispensing, thus with existing skill
Art is compared, and the method in the present embodiment can improve task allocative efficiency, and task allocative efficiency is low in the prior art for alleviation, can not
The problem of ensureing all to be assigned to processing people for each task.
Fig. 2 shows second of flow chart of the method for allocating tasks that the embodiment of the present invention is provided, as illustrated, this reality
The method in example is applied, it is further comprising the steps of before step S102：
Step S101, user-defined each allocation rule and each distribution are received by the expansion interface pre-set
The sequencing of rule.
In the present embodiment, expansion interface is provided with, user-defined each allocation rule can be received by expansion interface
And the sequencing of each allocation rule, due to the sequencing of each allocation rule and each allocation rule can by with
Family is self-defined, therefore the method in the present embodiment disclosure satisfy that the hommization demand of user, adapts to appointing under a variety of different scenes
Business distribution requires, improves the flexibility of task distribution.
In the present embodiment, expansion interface receives the allocation rule of user-defined task, using the side of rule-based engine
Formula is task distribution processing people according to the allocation rule of user-defined task, so as to meet that the task of user individual distributes need
Ask, meet a variety of different application scenarios.
In the present embodiment, expansion interface can also receive the classification of the attribute information of user definition process people, handle people's
Attribute information includes but is not limited to following several classes：Pending tasks amount, pending amount threshold value, exempt to distribute period, working group's attribute, label
Enter state and check out state.
In the present embodiment, by setting expansion interface, receive user-defined allocation rule and handle the attribute information of people,
And the mode of rule-based engine distributes task according to user-defined information, can realize the flexible support of allocation rule, protect
The distribution of card task more facilitates, is accurate, more conforming to different operative scenario demands.
In the present embodiment, additionally it is possible to receive user-defined designated treatment people, task is distributed to designated treatment people.Need
It is noted that the working group being previously mentioned in the present embodiment is the organization department of non-physical, and it is virtual group, can be by solid tissue
In personnel be added in working group, certain generic task is assigned to specific working group, group membership can be jointly processed by being assigned to
The task of the group.
Method in the present embodiment, support the dynamic expansion of task attribute, it is easier to realize distribution rule self-defined to business
Support then.User-defined allocation rule is supported by introducing regulation engine, it is ensured that task, which allocates management of, more to be facilitated, appoints
Being engaged in distribution can be more accurate.
Corresponding above-mentioned method for allocating tasks, the embodiment of the present invention additionally provides a kind of task allocation apparatus, for performing
Above-mentioned method for allocating tasks, as shown in figure 3, the device includes：
Acquisition module 31, for obtaining the attribute information of task；
Determining module 32, for each allocation rule corresponding to determining task according to the attribute information of task and each point
Sequencing with rule；
Distribute module 33, judge whether to meet currently to distribute successively for the sequencing according to each allocation rule
The treatment people of rule, if in the presence of task is distributed to the treatment people for meeting current allocation rule.
When current allocation rule is that task based access control attribute distributes, above-mentioned distribute module 33 includes：Task searching unit, use
In when current allocation rule is that task based access control attribute distributes, search whether to exist in allocated task has phase with task
With the task of attribute information, wherein, attribute information includes order note identification corresponding to task, partner corresponding to task identifies, appoints
Contract mark, project label corresponding to task and any one in task type corresponding to business；First state judging unit,
For treatment people corresponding to when finding task of there is same alike result information with task, the judging to find of the task whether
In state can be distributed；First determining unit, for when treatment people corresponding to finding for task be in can distribute state when,
It is determined that in the presence of the treatment people for meeting current allocation rule, currently divide using treatment people corresponding to finding for task as satisfaction
Treatment people with rule.
When current allocation rule is based on node distribution, above-mentioned distribute module 33 includes：Historic task judging unit, use
In when current allocation rule is based on node distribution, the node belonging to judgement task whether there is historic task；Second state
Judging unit, for when the node history of existence task belonging to task, judging whether treatment people corresponding to historic task is located
In state can be distributed；Second determining unit, for when treatment people corresponding to historic task be in can distribute state when, it is determined that depositing
Meeting the treatment people of current allocation rule, using treatment people corresponding to historic task as the place for meeting current allocation rule
Reason personnel.
When current allocation rule for when being distributed based on associated task, above-mentioned distribute module 33 includes：Associated task judges single
Member, for when current allocation rule for distributed based on associated task when, according to default associated task rule judgment task whether
With associated task, wherein, default associated task rule is defined by the user；Third state judging unit, for having when task
During relevant task, state can be distributed by judging whether treatment people corresponding to associated task is in；3rd determining unit, for working as
Treatment people corresponding to associated task is in when can distribute state, it is determined that in the presence of the treatment people for meeting current allocation rule, will
Treatment people corresponding to associated task is as the treatment people for meeting current allocation rule.
When current allocation rule for when being distributed based on working group, above-mentioned distribute module 33 includes：Working group's judging unit, use
When current allocation rule to be distributed based on working group, the working group for meeting default allocation rule is judged whether, its
In, default allocation rule is defined by the user；4th determining unit, for when in the presence of the working group for meeting default allocation rule
When, it is determined that in the presence of the treatment people for meeting current allocation rule, will be in working group can distribute state and pending amount is minimum
Treatment people as the treatment people for meeting current allocation rule, or, using default treatment people in working group as meet
The treatment people of current allocation rule.
In the embodiment of the present invention, the attribute information of task is obtained first, task is then determined according to the attribute information of task
The sequencing of corresponding each allocation rule and each allocation rule, finally according to each allocation rule sequencing according to
The secondary treatment people for judging whether to meet current allocation rule, if in the presence of task is distributed to meeting current allocation rule
Treatment people.Due to determining the processing people of task in the embodiment of the present invention by the way of repeated dispensing, thus with existing skill
Art is compared, and passes through the device in the embodiment of the present invention, it is possible to increase task allocative efficiency, alleviates task distribution effect in the prior art
Rate is low, the problem of can not ensureing all to be assigned to processing people for each task.
It is capable of the situation of custom task allocation rule in view of user, as shown in figure 4, the device in the present embodiment also wraps
Include：
Regular receiving module 30, for by the expansion interface that pre-sets receive user-defined each allocation rule with
And the sequencing of each allocation rule.
In the present embodiment, expansion interface is provided with, user-defined each allocation rule can be received by expansion interface
And the sequencing of each allocation rule, due to the sequencing of each allocation rule and each allocation rule can by with
Family is self-defined, therefore the method in the present embodiment disclosure satisfy that the hommization demand of user, adapts to appointing under a variety of different scenes
Business distribution requires, improves the flexibility of task distribution.
The task allocation apparatus that the embodiment of the present invention is provided can be equipment on specific hardware or be installed on equipment
On software or firmware etc..The device that the embodiment of the present invention is provided, its realization principle and caused technique effect and foregoing side
Method embodiment is identical, and to briefly describe, device embodiment part does not refer to part, refers in corresponding in preceding method embodiment
Hold.It is apparent to those skilled in the art that for convenience and simplicity of description, system described above, device
With the specific work process of unit, the corresponding process in above method embodiment is may be referred to, will not be repeated here.
In embodiment provided by the present invention, it should be understood that disclosed apparatus and method, can be by others side
Formula is realized.Device embodiment described above is only schematical, for example, the division of the unit, only one kind are patrolled
Function division is collected, there can be other dividing mode when actually realizing, in another example, multiple units or component can combine or can
To be integrated into another system, or some features can be ignored, or not perform.Another, shown or discussed is mutual
Coupling or direct-coupling or communication connection can be INDIRECT COUPLING or communication link by some communication interfaces, device or unit
Connect, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in embodiment provided by the invention can be integrated in a processing unit, also may be used
To be that unit is individually physically present, can also two or more units it is integrated in a unit.
If the function is realized in the form of SFU software functional unit and is used as independent production marketing or in use, can be with
It is stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words
The part to be contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter
Calculation machine software product is stored in a storage medium, including some instructions are causing a computer equipment (can be
People's computer, server, or network equipment etc.) perform all or part of step of each embodiment methods described of the present invention.
And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only Memory), arbitrary access are deposited
Reservoir (RAM, Random Access Memory), magnetic disc or CD etc. are various can be with the medium of store program codes.
It should be noted that：Similar label and letter represents similar terms in following accompanying drawing, therefore, once a certain Xiang Yi
It is defined, then it further need not be defined and explained in subsequent accompanying drawing in individual accompanying drawing, in addition, term " the
One ", " second ", " the 3rd " etc. are only used for distinguishing description, and it is not intended that instruction or hint relative importance.
Finally it should be noted that：Embodiment described above, it is only the embodiment of the present invention, to illustrate the present invention
Technical scheme, rather than its limitations, protection scope of the present invention is not limited thereto, although with reference to the foregoing embodiments to this hair
It is bright to be described in detail, it will be understood by those within the art that：Any one skilled in the art
The invention discloses technical scope in, it can still modify to the technical scheme described in previous embodiment or can be light
Change is readily conceivable that, or equivalent substitution is carried out to which part technical characteristic；And these modifications, change or replacement, do not make
The essence of appropriate technical solution departs from the spirit and scope of technical scheme of the embodiment of the present invention.The protection in the present invention should all be covered
Within the scope of.Therefore, protection scope of the present invention described should be defined by scope of the claims.
Claims (12)
1. a kind of method for allocating tasks, it is characterised in that methods described includes：
The attribute information of acquisition task；
Each allocation rule and each allocation rule according to corresponding to the attribute information of the task determines the task
Sequencing；
Sequencing according to each allocation rule judges whether the treatment people for meeting current allocation rule successively,
If in the presence of the task is distributed to the treatment people for meeting current allocation rule.
2. according to the method for claim 1, it is characterised in that judge whether the processing people for meeting current allocation rule
Member, including：
When the current allocation rule is that task based access control attribute distributes, search whether to exist in allocated task with it is described
Task has the task of same alike result information, wherein, the attribute information include order note identification corresponding to the task, described
Partner corresponding to business identifies, contract corresponding to the task identifies, project label and task type corresponding to the task
In any one；
When finding task of there is same alike result information with the task, the corresponding processing of the task found is judged
Whether personnel, which are in, can distribute state；
When treatment people corresponding to the task found, which is in, to distribute state, it is determined that in the presence of meeting current allocation rule
Treatment people, using treatment people corresponding to the task found as the processing people for meeting current allocation rule
Member.
3. according to the method for claim 1, it is characterised in that judge whether the processing people for meeting current allocation rule
Member, including：
When the current allocation rule is based on node distribution, judge that the node belonging to the task is appointed with the presence or absence of history
Business；
When the node history of existence task belonging to the task, judge whether treatment people is in corresponding to the historic task
State can be distributed；
When treatment people corresponding to the historic task, which is in, to distribute state, it is determined that in the presence of the place for meeting current allocation rule
Reason personnel, using treatment people corresponding to the historic task as the treatment people for meeting current allocation rule.
4. according to the method for claim 1, it is characterised in that judge whether the processing people for meeting current allocation rule
Member, including：
When the current allocation rule is distributes based on associated task, according to task described in default associated task rule judgment
Whether there is associated task, wherein, the default associated task rule is defined by the user；
When the task has associated task, shape can be distributed by judging whether treatment people corresponding to the associated task is in
State；
When treatment people corresponding to the associated task, which is in, to distribute state, it is determined that in the presence of the place for meeting current allocation rule
Reason personnel, using treatment people corresponding to the associated task as the treatment people for meeting current allocation rule.
5. according to the method for claim 1, it is characterised in that judge whether the processing people for meeting current allocation rule
Member, including：
When the current allocation rule is distributes based on working group, the work for meeting default allocation rule is judged whether
Group, wherein, the default allocation rule is defined by the user；
When the working group for meeting the default allocation rule be present, it is determined that in the presence of the processing people for meeting current allocation rule
Member, will be in the working group can distribute state and the minimum treatment people of pending amount meets current allocation rule as described
Treatment people, or, using default treatment people in the working group as the processing people for meeting current allocation rule
Member.
6. according to the method described in any one of claim 1 to 5, it is characterised in that methods described also includes：
The elder generation of user-defined each allocation rule and each allocation rule is received by the expansion interface pre-set
Order afterwards.
7. a kind of task allocation apparatus, it is characterised in that described device includes：
Acquisition module, for obtaining the attribute information of task；
Determining module, for each allocation rule corresponding to determining the task according to the attribute information of the task and each
The sequencing of the allocation rule；
Distribute module, for judging whether to meet current distribution rule successively according to the sequencing of each allocation rule
Treatment people then, if in the presence of the task is distributed to the treatment people for meeting current allocation rule.
8. device according to claim 7, it is characterised in that the distribute module includes：
Task searching unit, for when the current allocation rule is that task based access control attribute distributes, in allocated task
Search whether the task with the task with same alike result information be present, wherein, the attribute information includes the task pair
Partner's mark corresponding to the order note identification answered, the task, contract mark corresponding to the task, item corresponding to the task
Target know and task type in any one；
First state judging unit, for when finding task of there is same alike result information with the task, judging to search
To the task corresponding to treatment people whether in state can be distributed；
First determining unit, for when treatment people corresponding to the task found be in can distribute state when, it is determined that depositing
Meeting the treatment people of current allocation rule, meeting currently using treatment people corresponding to the task found as described
The treatment people of allocation rule.
9. device according to claim 7, it is characterised in that the distribute module includes：
Historic task judging unit, for when the current allocation rule is based on node distribution, judging belonging to the task
Node whether there is historic task；
Second condition adjudgement unit, for when the node history of existence task belonging to the task, judging the historic task
Whether corresponding treatment people, which is in, can distribute state；
Second determining unit, for when treatment people corresponding to the historic task is in and can distribute state, it is determined that existing full
The treatment people of the current allocation rule of foot, meets current allocation rule using treatment people corresponding to the historic task as described
Treatment people.
10. device according to claim 7, it is characterised in that the distribute module includes：
Associated task judging unit, for when the current allocation rule is distributes based on associated task, according to default pass
Connection Mission Rules Guidelines judge whether the task has associated task, wherein, the default associated task rule is defined by the user；
Third state judging unit, for when the task has associated task, judging to handle corresponding to the associated task
Whether personnel, which are in, can distribute state；
3rd determining unit, for when treatment people corresponding to the associated task is in and can distribute state, it is determined that existing full
The treatment people of the current allocation rule of foot, meets current allocation rule using treatment people corresponding to the associated task as described
Treatment people.
11. device according to claim 7, it is characterised in that the distribute module includes：
Working group's judging unit, for when the current allocation rule is distributes based on working group, judging whether to meet
The working group of default allocation rule, wherein, the default allocation rule is defined by the user；
4th determining unit, for when the working group for meeting the default allocation rule be present, meeting currently it is determined that existing
The treatment people of allocation rule, will be in the working group can distribute state and the minimum treatment people of pending amount is as described in
Meet the treatment people of current allocation rule, or, meet currently using default treatment people in the working group as described
The treatment people of allocation rule.
12. according to the device described in any one of claim 7 to 11, it is characterised in that described device also includes：
Regular receiving module, for receiving user-defined each allocation rule and each by the expansion interface that pre-sets
The sequencing of the allocation rule.
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| CN201610804268.XA CN107767007A (en) | 2016-09-05 | 2016-09-05 | Method for allocating tasks and device |
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| CN201610804268.XA CN107767007A (en) | 2016-09-05 | 2016-09-05 | Method for allocating tasks and device |
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| CN107767007A true CN107767007A (en) | 2018-03-06 |
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| CN201610804268.XA Pending CN107767007A (en) | 2016-09-05 | 2016-09-05 | Method for allocating tasks and device |
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