HK1073036A1 - Communication assistance system and method - Google Patents

Communication assistance system and method

Info

Publication number
HK1073036A1
HK1073036A1 HK05106556.8A HK05106556A HK1073036A1 HK 1073036 A1 HK1073036 A1 HK 1073036A1 HK 05106556 A HK05106556 A HK 05106556A HK 1073036 A1 HK1073036 A1 HK 1073036A1
Authority
HK
Hong Kong
Prior art keywords
assistance system
communication assistance
communication
assistance
Prior art date
Application number
HK05106556.8A
Other languages
English (en)
Inventor
Robert Pines
John Blakeney
Christine Baumeister
Original Assignee
Grape Technology Group Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Grape Technology Group Inc filed Critical Grape Technology Group Inc
Publication of HK1073036A1 publication Critical patent/HK1073036A1/xx

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/551—Call history
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
HK05106556.8A 2002-01-02 2005-08-01 Communication assistance system and method HK1073036A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US34567402P 2002-01-02 2002-01-02
PCT/US2002/041817 WO2003058926A1 (en) 2002-01-02 2002-12-31 Communication assistance system and method

Publications (1)

Publication Number Publication Date
HK1073036A1 true HK1073036A1 (en) 2005-09-16

Family

ID=23356004

Family Applications (1)

Application Number Title Priority Date Filing Date
HK05106556.8A HK1073036A1 (en) 2002-01-02 2005-08-01 Communication assistance system and method

Country Status (11)

Country Link
US (3) US7072643B2 (de)
EP (1) EP1468547B1 (de)
JP (2) JP4739673B2 (de)
CN (1) CN100525337C (de)
AU (2) AU2002361907A1 (de)
BR (1) BR0215439A (de)
CA (1) CA2471547C (de)
HK (1) HK1073036A1 (de)
MX (1) MXPA04006429A (de)
NZ (1) NZ533850A (de)
WO (1) WO2003058926A1 (de)

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US7242751B2 (en) 2004-12-06 2007-07-10 Sbc Knowledge Ventures, L.P. System and method for speech recognition-enabled automatic call routing
US7751551B2 (en) 2005-01-10 2010-07-06 At&T Intellectual Property I, L.P. System and method for speech-enabled call routing
US7636432B2 (en) * 2005-05-13 2009-12-22 At&T Intellectual Property I, L.P. System and method of determining call treatment of repeat calls
US7885390B2 (en) * 2005-07-01 2011-02-08 Soleo Communications, Inc. System and method for multi-modal personal communication services
US7302273B2 (en) * 2005-07-08 2007-11-27 Soleo Communications, Inc. System and method for providing interactive wireless data and voice based services
JP4357474B2 (ja) * 2005-11-07 2009-11-04 ソニー・エリクソン・モバイルコミュニケーションズ株式会社 通信端末装置およびコンピュータプログラム
US7599861B2 (en) 2006-03-02 2009-10-06 Convergys Customer Management Group, Inc. System and method for closed loop decisionmaking in an automated care system
US7869825B2 (en) 2006-05-01 2011-01-11 Mcgary Faith Communication assistance system and method
US8379830B1 (en) 2006-05-22 2013-02-19 Convergys Customer Management Delaware Llc System and method for automated customer service with contingent live interaction
CN101496385A (zh) * 2006-05-24 2009-07-29 格莱珀技术集团公司 通信辅助系统和方法
US8068601B2 (en) * 2006-07-26 2011-11-29 Cisco Technology, Inc. Queuing and routing telephone calls
FI122715B (fi) * 2006-09-27 2012-06-15 Elisa Oyj Numeropalvelu
US20080095162A1 (en) * 2006-10-20 2008-04-24 Heru Khoe Communications system
WO2008064483A1 (en) * 2006-11-30 2008-06-05 James Andrew Wanless A method and system for providing automated real-time contact information
US7580942B2 (en) * 2007-01-12 2009-08-25 Microsoft Corporation Indexing and ranking processes for directory assistance services
US8874102B2 (en) 2011-02-14 2014-10-28 Soleo Communications, Inc. Call tracking system and method
US9384496B2 (en) 2011-02-14 2016-07-05 Soleo Communications, Inc Call tracking system and method
US9910904B2 (en) 2011-08-30 2018-03-06 International Business Machines Corporation Replication of data objects from a source server to a target server
CN107993376A (zh) * 2012-12-06 2018-05-04 陆洪瑞 一种交易系统、密码键盘系统及其操作方法
US10694039B2 (en) 2014-03-25 2020-06-23 Joseph Charlson System and method for automated call distribution
US9332118B2 (en) * 2014-03-25 2016-05-03 CallerReady LLC System and method for call distribution
US10277738B2 (en) 2014-03-28 2019-04-30 Vipconn B.V. Mobile device and server for voice and/or data exchange
CN112000855A (zh) * 2020-08-26 2020-11-27 中国银行股份有限公司 应答数据的处理方法、装置、存储介质及电子设备

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Also Published As

Publication number Publication date
CN100525337C (zh) 2009-08-05
JP2005514869A (ja) 2005-05-19
EP1468547B1 (de) 2013-06-26
US7711354B1 (en) 2010-05-04
WO2003058926A1 (en) 2003-07-17
US8447278B2 (en) 2013-05-21
CA2471547C (en) 2010-03-23
JP4739673B2 (ja) 2011-08-03
MXPA04006429A (es) 2004-10-04
AU2008258175A1 (en) 2009-01-15
BR0215439A (pt) 2004-12-14
AU2002361907A1 (en) 2003-07-24
JP2009268146A (ja) 2009-11-12
EP1468547A1 (de) 2004-10-20
EP1468547A4 (de) 2005-11-16
US20100278326A1 (en) 2010-11-04
US20050037744A1 (en) 2005-02-17
CA2471547A1 (en) 2003-07-17
US7072643B2 (en) 2006-07-04
NZ533850A (en) 2007-11-30
CN1623313A (zh) 2005-06-01

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Legal Events

Date Code Title Description
PC Patent ceased (i.e. patent has lapsed due to the failure to pay the renewal fee)

Effective date: 20131231