FI20021540A - Luotettava software pohjainen yhteyspalvelin - Google Patents

Luotettava software pohjainen yhteyspalvelin Download PDF

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Publication number
FI20021540A
FI20021540A FI20021540A FI20021540A FI20021540A FI 20021540 A FI20021540 A FI 20021540A FI 20021540 A FI20021540 A FI 20021540A FI 20021540 A FI20021540 A FI 20021540A FI 20021540 A FI20021540 A FI 20021540A
Authority
FI
Finland
Prior art keywords
software based
virtual backup
high availability
contact centre
server
Prior art date
Application number
FI20021540A
Other languages
English (en)
Swedish (sv)
Other versions
FI119407B (fi
FI20021540A0 (fi
Inventor
Arto Keskiniva
Tero Loimuneva
Tommi Auvinen
Mikko Haennikaeinen
Jouni Purontaus
Original Assignee
Wicom Comm Oy
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Wicom Comm Oy filed Critical Wicom Comm Oy
Publication of FI20021540A0 publication Critical patent/FI20021540A0/fi
Priority to FI20021540A priority Critical patent/FI119407B/fi
Priority to PCT/FI2003/000620 priority patent/WO2004021677A1/en
Priority to EP03790975A priority patent/EP1532799B1/en
Priority to AU2003260526A priority patent/AU2003260526A1/en
Priority to DE60322547T priority patent/DE60322547D1/de
Priority to EP07115417A priority patent/EP1874003A1/en
Priority to DK03790975T priority patent/DK1532799T3/da
Priority to US10/515,848 priority patent/US20060031540A1/en
Priority to AT03790975T priority patent/ATE403329T1/de
Publication of FI20021540A publication Critical patent/FI20021540A/fi
Application granted granted Critical
Publication of FI119407B publication Critical patent/FI119407B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H04M3/241—Arrangements for supervision, monitoring or testing with provision for checking the normal operation for stored program controlled exchanges
    • H04M3/242—Software testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H04L67/63—Routing a service request depending on the request content or context
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/40—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Security & Cryptography (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Table Devices Or Equipment (AREA)
  • Computer And Data Communications (AREA)
  • Ladders (AREA)
  • Coupling Device And Connection With Printed Circuit (AREA)
  • Table Equipment (AREA)
  • Hardware Redundancy (AREA)
  • Saccharide Compounds (AREA)
  • Telephonic Communication Services (AREA)
FI20021540A 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin FI119407B (fi)

Priority Applications (9)

Application Number Priority Date Filing Date Title
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin
DE60322547T DE60322547D1 (de) 2002-08-28 2003-08-25 Hochverfügbarkeitssoftware auf der basis einer kontaktzentrale
EP03790975A EP1532799B1 (en) 2002-08-28 2003-08-25 High availability software based contact centre
AU2003260526A AU2003260526A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre
PCT/FI2003/000620 WO2004021677A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre
EP07115417A EP1874003A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre
DK03790975T DK1532799T3 (da) 2002-08-28 2003-08-25 Softwarebaseret kontaktcenter med höj tilgængelighed
US10/515,848 US20060031540A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre
AT03790975T ATE403329T1 (de) 2002-08-28 2003-08-25 Hochverfügbarkeitssoftware auf der basis einer kontaktzentrale

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI20021540 2002-08-28
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin

Publications (3)

Publication Number Publication Date
FI20021540A0 FI20021540A0 (fi) 2002-08-28
FI20021540A true FI20021540A (fi) 2004-02-29
FI119407B FI119407B (fi) 2008-10-31

Family

ID=8564489

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin

Country Status (8)

Country Link
US (1) US20060031540A1 (fi)
EP (2) EP1874003A1 (fi)
AT (1) ATE403329T1 (fi)
AU (1) AU2003260526A1 (fi)
DE (1) DE60322547D1 (fi)
DK (1) DK1532799T3 (fi)
FI (1) FI119407B (fi)
WO (1) WO2004021677A1 (fi)

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US8868858B2 (en) 2006-05-19 2014-10-21 Inmage Systems, Inc. Method and apparatus of continuous data backup and access using virtual machines
US8055745B2 (en) 2004-06-01 2011-11-08 Inmage Systems, Inc. Methods and apparatus for accessing data from a primary data storage system for secondary storage
US9209989B2 (en) 2004-06-01 2015-12-08 Inmage Systems, Inc. Causation of a data read operation against a first storage system by a server associated with a second storage system according to a host generated instruction
US7676502B2 (en) 2006-05-22 2010-03-09 Inmage Systems, Inc. Recovery point data view shift through a direction-agnostic roll algorithm
US8224786B2 (en) 2004-06-01 2012-07-17 Inmage Systems, Inc. Acquisition and write validation of data of a networked host node to perform secondary storage
US7979656B2 (en) 2004-06-01 2011-07-12 Inmage Systems, Inc. Minimizing configuration changes in a fabric-based data protection solution
US8949395B2 (en) 2004-06-01 2015-02-03 Inmage Systems, Inc. Systems and methods of event driven recovery management
US7698401B2 (en) 2004-06-01 2010-04-13 Inmage Systems, Inc Secondary data storage and recovery system
US8156232B2 (en) * 2005-09-12 2012-04-10 Rockwell Automation Technologies, Inc. Network communications in an industrial automation environment
US8683144B2 (en) 2005-09-16 2014-03-25 Inmage Systems, Inc. Causation of a data read against a first storage system to optionally store a data write to preserve the version to allow viewing and recovery
US8601225B2 (en) 2005-09-16 2013-12-03 Inmage Systems, Inc. Time ordered view of backup data on behalf of a host
US8321377B2 (en) 2006-04-17 2012-11-27 Microsoft Corporation Creating host-level application-consistent backups of virtual machines
US8554727B2 (en) 2006-05-19 2013-10-08 Inmage Systems, Inc. Method and system of tiered quiescing
US8527721B2 (en) 2008-12-26 2013-09-03 Rajeev Atluri Generating a recovery snapshot and creating a virtual view of the recovery snapshot
US8838528B2 (en) 2006-05-22 2014-09-16 Inmage Systems, Inc. Coalescing and capturing data between events prior to and after a temporal window
US8527470B2 (en) 2006-05-22 2013-09-03 Rajeev Atluri Recovery point data view formation with generation of a recovery view and a coalesce policy
CN1905433B (zh) * 2006-08-09 2010-05-12 华为技术有限公司 一种提高服务可靠性的方法及系统
US7634507B2 (en) 2006-08-30 2009-12-15 Inmage Systems, Inc. Ensuring data persistence and consistency in enterprise storage backup systems
JP4860434B2 (ja) * 2006-11-01 2012-01-25 Ｎｅｃインフロンティア株式会社 ＶｏＩＰサーバ装置におけるソフトウェアメンテナンス方法、及び、ソフトウェアメンテナンス方式
CN101247247B (zh) * 2007-02-15 2012-06-27 华为技术有限公司 一种利用呈现信息传播广告的方法、系统和服务器
US7729277B2 (en) * 2007-02-28 2010-06-01 Cisco Technology, Inc. Use of intelligent directed broadcast in contact center solutions
US8028194B2 (en) 2008-07-25 2011-09-27 Inmage Systems, Inc Sequencing technique to account for a clock error in a backup system
US8069227B2 (en) 2008-12-26 2011-11-29 Inmage Systems, Inc. Configuring hosts of a secondary data storage and recovery system
US8903773B2 (en) 2010-03-31 2014-12-02 Novastor Corporation Computer file storage, backup, restore and retrieval
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US9935836B2 (en) * 2011-04-07 2018-04-03 Veritas Technologies Llc Exclusive IP zone support systems and method
US9558078B2 (en) 2014-10-28 2017-01-31 Microsoft Technology Licensing, Llc Point in time database restore from storage snapshots

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Also Published As

Publication number Publication date
DK1532799T3 (da) 2008-10-20
WO2004021677A1 (en) 2004-03-11
EP1532799B1 (en) 2008-07-30
FI119407B (fi) 2008-10-31
DE60322547D1 (de) 2008-09-11
EP1532799A1 (en) 2005-05-25
AU2003260526A1 (en) 2004-03-19
US20060031540A1 (en) 2006-02-09
ATE403329T1 (de) 2008-08-15
EP1874003A1 (en) 2008-01-02
FI20021540A0 (fi) 2002-08-28

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