DK1532799T3 - Softwarebaseret kontaktcenter med höj tilgængelighed - Google Patents

Softwarebaseret kontaktcenter med höj tilgængelighed

Info

Publication number
DK1532799T3
DK1532799T3 DK03790975T DK03790975T DK1532799T3 DK 1532799 T3 DK1532799 T3 DK 1532799T3 DK 03790975 T DK03790975 T DK 03790975T DK 03790975 T DK03790975 T DK 03790975T DK 1532799 T3 DK1532799 T3 DK 1532799T3
Authority
DK
Denmark
Prior art keywords
high availability
software based
based contact
virtual backup
contact centre
Prior art date
Application number
DK03790975T
Other languages
Danish (da)
English (en)
Inventor
Jouni Purontaus
Arto Keskiniva
Tero Loimuneva
Tommi Auvinen
Mikko Haennikaeinen
Original Assignee
Sap Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sap Ag filed Critical Sap Ag
Application granted granted Critical
Publication of DK1532799T3 publication Critical patent/DK1532799T3/da

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H04M3/241—Arrangements for supervision, monitoring or testing with provision for checking the normal operation for stored program controlled exchanges
    • H04M3/242—Software testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H04L67/63—Routing a service request depending on the request content or context
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/40—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Security & Cryptography (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Table Devices Or Equipment (AREA)
  • Computer And Data Communications (AREA)
  • Coupling Device And Connection With Printed Circuit (AREA)
  • Table Equipment (AREA)
  • Hardware Redundancy (AREA)
  • Telephonic Communication Services (AREA)
  • Saccharide Compounds (AREA)
  • Ladders (AREA)
DK03790975T 2002-08-28 2003-08-25 Softwarebaseret kontaktcenter med höj tilgængelighed DK1532799T3 (da)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin
PCT/FI2003/000620 WO2004021677A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre

Publications (1)

Publication Number Publication Date
DK1532799T3 true DK1532799T3 (da) 2008-10-20

Family

ID=8564489

Family Applications (1)

Application Number Title Priority Date Filing Date
DK03790975T DK1532799T3 (da) 2002-08-28 2003-08-25 Softwarebaseret kontaktcenter med höj tilgængelighed

Country Status (8)

Country Link
US (1) US20060031540A1 (fi)
EP (2) EP1874003A1 (fi)
AT (1) ATE403329T1 (fi)
AU (1) AU2003260526A1 (fi)
DE (1) DE60322547D1 (fi)
DK (1) DK1532799T3 (fi)
FI (1) FI119407B (fi)
WO (1) WO2004021677A1 (fi)

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US7979656B2 (en) 2004-06-01 2011-07-12 Inmage Systems, Inc. Minimizing configuration changes in a fabric-based data protection solution
US8949395B2 (en) 2004-06-01 2015-02-03 Inmage Systems, Inc. Systems and methods of event driven recovery management
US8868858B2 (en) 2006-05-19 2014-10-21 Inmage Systems, Inc. Method and apparatus of continuous data backup and access using virtual machines
US9209989B2 (en) 2004-06-01 2015-12-08 Inmage Systems, Inc. Causation of a data read operation against a first storage system by a server associated with a second storage system according to a host generated instruction
US7676502B2 (en) 2006-05-22 2010-03-09 Inmage Systems, Inc. Recovery point data view shift through a direction-agnostic roll algorithm
US8055745B2 (en) 2004-06-01 2011-11-08 Inmage Systems, Inc. Methods and apparatus for accessing data from a primary data storage system for secondary storage
US8156232B2 (en) * 2005-09-12 2012-04-10 Rockwell Automation Technologies, Inc. Network communications in an industrial automation environment
US8683144B2 (en) 2005-09-16 2014-03-25 Inmage Systems, Inc. Causation of a data read against a first storage system to optionally store a data write to preserve the version to allow viewing and recovery
US8601225B2 (en) 2005-09-16 2013-12-03 Inmage Systems, Inc. Time ordered view of backup data on behalf of a host
US8321377B2 (en) 2006-04-17 2012-11-27 Microsoft Corporation Creating host-level application-consistent backups of virtual machines
US8554727B2 (en) 2006-05-19 2013-10-08 Inmage Systems, Inc. Method and system of tiered quiescing
US8838528B2 (en) 2006-05-22 2014-09-16 Inmage Systems, Inc. Coalescing and capturing data between events prior to and after a temporal window
US8527470B2 (en) 2006-05-22 2013-09-03 Rajeev Atluri Recovery point data view formation with generation of a recovery view and a coalesce policy
US8527721B2 (en) 2008-12-26 2013-09-03 Rajeev Atluri Generating a recovery snapshot and creating a virtual view of the recovery snapshot
CN1905433B (zh) * 2006-08-09 2010-05-12 华为技术有限公司 一种提高服务可靠性的方法及系统
US7634507B2 (en) 2006-08-30 2009-12-15 Inmage Systems, Inc. Ensuring data persistence and consistency in enterprise storage backup systems
JP4860434B2 (ja) * 2006-11-01 2012-01-25 Ｎｅｃインフロンティア株式会社 ＶｏＩＰサーバ装置におけるソフトウェアメンテナンス方法、及び、ソフトウェアメンテナンス方式
CN101247247B (zh) * 2007-02-15 2012-06-27 华为技术有限公司 一种利用呈现信息传播广告的方法、系统和服务器
US7729277B2 (en) * 2007-02-28 2010-06-01 Cisco Technology, Inc. Use of intelligent directed broadcast in contact center solutions
US8028194B2 (en) 2008-07-25 2011-09-27 Inmage Systems, Inc Sequencing technique to account for a clock error in a backup system
US8069227B2 (en) 2008-12-26 2011-11-29 Inmage Systems, Inc. Configuring hosts of a secondary data storage and recovery system
US8903773B2 (en) 2010-03-31 2014-12-02 Novastor Corporation Computer file storage, backup, restore and retrieval
US8661107B2 (en) 2010-10-12 2014-02-25 Sap Ag Business network meta model
US8595344B2 (en) 2010-10-22 2013-11-26 Sap Ag Integration middleware virtualization
US9483745B2 (en) 2010-11-03 2016-11-01 Sap Se Business network GUI
US8656211B2 (en) 2011-02-18 2014-02-18 Ca, Inc. Avoiding failover identifier conflicts
US9935836B2 (en) * 2011-04-07 2018-04-03 Veritas Technologies Llc Exclusive IP zone support systems and method
US9558078B2 (en) 2014-10-28 2017-01-31 Microsoft Technology Licensing, Llc Point in time database restore from storage snapshots

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Also Published As

Publication number Publication date
WO2004021677A1 (en) 2004-03-11
US20060031540A1 (en) 2006-02-09
FI20021540A (fi) 2004-02-29
DE60322547D1 (de) 2008-09-11
ATE403329T1 (de) 2008-08-15
EP1532799A1 (en) 2005-05-25
EP1874003A1 (en) 2008-01-02
FI119407B (fi) 2008-10-31
EP1532799B1 (en) 2008-07-30
AU2003260526A1 (en) 2004-03-19
FI20021540A0 (fi) 2002-08-28

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