ATE403329T1 - Hochverfügbarkeitssoftware auf der basis einer kontaktzentrale - Google Patents
Hochverfügbarkeitssoftware auf der basis einer kontaktzentraleInfo
- Publication number
- ATE403329T1 ATE403329T1 AT03790975T AT03790975T ATE403329T1 AT E403329 T1 ATE403329 T1 AT E403329T1 AT 03790975 T AT03790975 T AT 03790975T AT 03790975 T AT03790975 T AT 03790975T AT E403329 T1 ATE403329 T1 AT E403329T1
- Authority
- AT
- Austria
- Prior art keywords
- high availability
- software based
- virtual backup
- contact centre
- based contact
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
- H04M3/241—Arrangements for supervision, monitoring or testing with provision for checking the normal operation for stored program controlled exchanges
- H04M3/242—Software testing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
- H04L67/63—Routing a service request depending on the request content or context
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/40—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5237—Interconnection arrangements between ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Security & Cryptography (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Table Devices Or Equipment (AREA)
- Computer And Data Communications (AREA)
- Ladders (AREA)
- Hardware Redundancy (AREA)
- Saccharide Compounds (AREA)
- Coupling Device And Connection With Printed Circuit (AREA)
- Table Equipment (AREA)
- Telephonic Communication Services (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FI20021540A FI119407B (fi) | 2002-08-28 | 2002-08-28 | Korkean palvelutason ohjelmistopohjainen yhteyspalvelin |
Publications (1)
Publication Number | Publication Date |
---|---|
ATE403329T1 true ATE403329T1 (de) | 2008-08-15 |
Family
ID=8564489
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AT03790975T ATE403329T1 (de) | 2002-08-28 | 2003-08-25 | Hochverfügbarkeitssoftware auf der basis einer kontaktzentrale |
Country Status (8)
Country | Link |
---|---|
US (1) | US20060031540A1 (de) |
EP (2) | EP1874003A1 (de) |
AT (1) | ATE403329T1 (de) |
AU (1) | AU2003260526A1 (de) |
DE (1) | DE60322547D1 (de) |
DK (1) | DK1532799T3 (de) |
FI (1) | FI119407B (de) |
WO (1) | WO2004021677A1 (de) |
Families Citing this family (30)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8224786B2 (en) | 2004-06-01 | 2012-07-17 | Inmage Systems, Inc. | Acquisition and write validation of data of a networked host node to perform secondary storage |
US7979656B2 (en) | 2004-06-01 | 2011-07-12 | Inmage Systems, Inc. | Minimizing configuration changes in a fabric-based data protection solution |
US8949395B2 (en) | 2004-06-01 | 2015-02-03 | Inmage Systems, Inc. | Systems and methods of event driven recovery management |
US7698401B2 (en) | 2004-06-01 | 2010-04-13 | Inmage Systems, Inc | Secondary data storage and recovery system |
US8055745B2 (en) | 2004-06-01 | 2011-11-08 | Inmage Systems, Inc. | Methods and apparatus for accessing data from a primary data storage system for secondary storage |
US9209989B2 (en) | 2004-06-01 | 2015-12-08 | Inmage Systems, Inc. | Causation of a data read operation against a first storage system by a server associated with a second storage system according to a host generated instruction |
US7676502B2 (en) | 2006-05-22 | 2010-03-09 | Inmage Systems, Inc. | Recovery point data view shift through a direction-agnostic roll algorithm |
US8868858B2 (en) | 2006-05-19 | 2014-10-21 | Inmage Systems, Inc. | Method and apparatus of continuous data backup and access using virtual machines |
US8156232B2 (en) * | 2005-09-12 | 2012-04-10 | Rockwell Automation Technologies, Inc. | Network communications in an industrial automation environment |
US8683144B2 (en) | 2005-09-16 | 2014-03-25 | Inmage Systems, Inc. | Causation of a data read against a first storage system to optionally store a data write to preserve the version to allow viewing and recovery |
US8601225B2 (en) | 2005-09-16 | 2013-12-03 | Inmage Systems, Inc. | Time ordered view of backup data on behalf of a host |
US8321377B2 (en) | 2006-04-17 | 2012-11-27 | Microsoft Corporation | Creating host-level application-consistent backups of virtual machines |
US8554727B2 (en) | 2006-05-19 | 2013-10-08 | Inmage Systems, Inc. | Method and system of tiered quiescing |
US8838528B2 (en) | 2006-05-22 | 2014-09-16 | Inmage Systems, Inc. | Coalescing and capturing data between events prior to and after a temporal window |
US8527470B2 (en) | 2006-05-22 | 2013-09-03 | Rajeev Atluri | Recovery point data view formation with generation of a recovery view and a coalesce policy |
US8527721B2 (en) | 2008-12-26 | 2013-09-03 | Rajeev Atluri | Generating a recovery snapshot and creating a virtual view of the recovery snapshot |
CN1905433B (zh) * | 2006-08-09 | 2010-05-12 | 华为技术有限公司 | 一种提高服务可靠性的方法及系统 |
US7634507B2 (en) | 2006-08-30 | 2009-12-15 | Inmage Systems, Inc. | Ensuring data persistence and consistency in enterprise storage backup systems |
JP4860434B2 (ja) * | 2006-11-01 | 2012-01-25 | Necインフロンティア株式会社 | VoIPサーバ装置におけるソフトウェアメンテナンス方法、及び、ソフトウェアメンテナンス方式 |
CN101247247B (zh) * | 2007-02-15 | 2012-06-27 | 华为技术有限公司 | 一种利用呈现信息传播广告的方法、系统和服务器 |
US7729277B2 (en) * | 2007-02-28 | 2010-06-01 | Cisco Technology, Inc. | Use of intelligent directed broadcast in contact center solutions |
US8028194B2 (en) | 2008-07-25 | 2011-09-27 | Inmage Systems, Inc | Sequencing technique to account for a clock error in a backup system |
US8069227B2 (en) | 2008-12-26 | 2011-11-29 | Inmage Systems, Inc. | Configuring hosts of a secondary data storage and recovery system |
US8903773B2 (en) | 2010-03-31 | 2014-12-02 | Novastor Corporation | Computer file storage, backup, restore and retrieval |
US8661107B2 (en) | 2010-10-12 | 2014-02-25 | Sap Ag | Business network meta model |
US8595344B2 (en) | 2010-10-22 | 2013-11-26 | Sap Ag | Integration middleware virtualization |
US9483745B2 (en) | 2010-11-03 | 2016-11-01 | Sap Se | Business network GUI |
US8656211B2 (en) | 2011-02-18 | 2014-02-18 | Ca, Inc. | Avoiding failover identifier conflicts |
US9935836B2 (en) * | 2011-04-07 | 2018-04-03 | Veritas Technologies Llc | Exclusive IP zone support systems and method |
US9558078B2 (en) | 2014-10-28 | 2017-01-31 | Microsoft Technology Licensing, Llc | Point in time database restore from storage snapshots |
Family Cites Families (31)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4873687A (en) * | 1987-10-05 | 1989-10-10 | Ibm Corporation | Failing resource manager in a multiplex communication system |
US6104717A (en) | 1995-11-03 | 2000-08-15 | Cisco Technology, Inc. | System and method for providing backup machines for implementing multiple IP addresses on multiple ports |
GB9601585D0 (en) * | 1996-01-26 | 1996-03-27 | Hewlett Packard Co | Fault-tolerant processing method |
US5938732A (en) * | 1996-12-09 | 1999-08-17 | Sun Microsystems, Inc. | Load balancing and failover of network services |
US6151688A (en) * | 1997-02-21 | 2000-11-21 | Novell, Inc. | Resource management in a clustered computer system |
US6389005B1 (en) * | 1997-12-01 | 2002-05-14 | Nortel Networks Limited | Automatic backup trunking for voice over the internet |
US6137862A (en) * | 1998-03-16 | 2000-10-24 | Mci Communications Corporation | Failover mechanism for computer/telephony integration monitoring server |
US6185695B1 (en) * | 1998-04-09 | 2001-02-06 | Sun Microsystems, Inc. | Method and apparatus for transparent server failover for highly available objects |
US6360331B2 (en) * | 1998-04-17 | 2002-03-19 | Microsoft Corporation | Method and system for transparently failing over application configuration information in a server cluster |
US6145094A (en) * | 1998-05-12 | 2000-11-07 | Sun Microsystems, Inc. | Transaction locks for high availability |
US6088328A (en) * | 1998-12-29 | 2000-07-11 | Nortel Networks Corporation | System and method for restoring failed communication services |
US6925076B1 (en) * | 1999-04-13 | 2005-08-02 | 3Com Corporation | Method and apparatus for providing a virtual distributed gatekeeper in an H.323 system |
US6408182B1 (en) * | 1999-07-16 | 2002-06-18 | Ericsson, Inc. | Redundant mobile switching center (MSC) architecture for a radio telecommunications network |
US7526533B1 (en) * | 1999-11-30 | 2009-04-28 | Cisco Technology, Inc. | Active call context reconstruction for primary/backup resource manager servers |
US7281031B1 (en) * | 2000-03-22 | 2007-10-09 | Emc Corporation | Method and apparatus for providing additional resources for a host computer |
JP3768775B2 (ja) * | 2000-04-27 | 2006-04-19 | 三菱電機株式会社 | バックアップ装置及びバックアップ方法 |
US6985937B1 (en) * | 2000-05-11 | 2006-01-10 | Ensim Corporation | Dynamically modifying the resources of a virtual server |
US6732186B1 (en) * | 2000-06-02 | 2004-05-04 | Sun Microsystems, Inc. | High availability networking with quad trunking failover |
US7058853B1 (en) * | 2000-06-09 | 2006-06-06 | Hewlett-Packard Development Company, L.P. | Highly available transaction processing |
US6697858B1 (en) * | 2000-08-14 | 2004-02-24 | Telephony@Work | Call center |
US7113501B2 (en) * | 2000-11-16 | 2006-09-26 | Cisco Technology, Inc. | Synchronization of V42bis de/compression for V34/V42 modem relay method and apparatus |
US20020078182A1 (en) * | 2000-12-15 | 2002-06-20 | International Business Machines Corporation | Failover service method and system |
US7234001B2 (en) * | 2000-12-20 | 2007-06-19 | Nortel Networks Limited | Dormant backup link for OSPF network protection |
EP1370950B1 (de) * | 2001-02-13 | 2017-12-27 | NetApp, Inc. | System und verfahren für die bereitstellung und das management von speicherung auf richtlinienbasis |
US7444335B1 (en) * | 2001-02-28 | 2008-10-28 | Oracle International Corporation | System and method for providing cooperative resource groups for high availability applications |
EP1241859A1 (de) * | 2001-03-14 | 2002-09-18 | TELEFONAKTIEBOLAGET LM ERICSSON (publ) | Verfahren und System zum Erlangen von Domainnamen und IP-Adresse-Auflösung |
US7472178B2 (en) * | 2001-04-02 | 2008-12-30 | Akamai Technologies, Inc. | Scalable, high performance and highly available distributed storage system for Internet content |
US6944785B2 (en) * | 2001-07-23 | 2005-09-13 | Network Appliance, Inc. | High-availability cluster virtual server system |
US6880002B2 (en) * | 2001-09-05 | 2005-04-12 | Surgient, Inc. | Virtualized logical server cloud providing non-deterministic allocation of logical attributes of logical servers to physical resources |
US7111035B2 (en) * | 2001-12-26 | 2006-09-19 | Hewlett-Packard Development Company, L.P. | Fault tolerance associations for IP transport protocols |
US7058846B1 (en) * | 2002-10-17 | 2006-06-06 | Veritas Operating Corporation | Cluster failover for storage management services |
-
2002
- 2002-08-28 FI FI20021540A patent/FI119407B/fi not_active IP Right Cessation
-
2003
- 2003-08-25 US US10/515,848 patent/US20060031540A1/en not_active Abandoned
- 2003-08-25 WO PCT/FI2003/000620 patent/WO2004021677A1/en active IP Right Grant
- 2003-08-25 EP EP07115417A patent/EP1874003A1/de not_active Ceased
- 2003-08-25 DK DK03790975T patent/DK1532799T3/da active
- 2003-08-25 AU AU2003260526A patent/AU2003260526A1/en not_active Abandoned
- 2003-08-25 AT AT03790975T patent/ATE403329T1/de not_active IP Right Cessation
- 2003-08-25 DE DE60322547T patent/DE60322547D1/de not_active Expired - Lifetime
- 2003-08-25 EP EP03790975A patent/EP1532799B1/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
WO2004021677A1 (en) | 2004-03-11 |
FI20021540A0 (fi) | 2002-08-28 |
EP1532799B1 (de) | 2008-07-30 |
FI20021540A (fi) | 2004-02-29 |
EP1874003A1 (de) | 2008-01-02 |
FI119407B (fi) | 2008-10-31 |
US20060031540A1 (en) | 2006-02-09 |
EP1532799A1 (de) | 2005-05-25 |
DK1532799T3 (da) | 2008-10-20 |
DE60322547D1 (de) | 2008-09-11 |
AU2003260526A1 (en) | 2004-03-19 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
RER | Ceased as to paragraph 5 lit. 3 law introducing patent treaties |