FI119407B - Korkean palvelutason ohjelmistopohjainen yhteyspalvelin - Google Patents

Korkean palvelutason ohjelmistopohjainen yhteyspalvelin Download PDF

Info

Publication number
FI119407B
FI119407B FI20021540A FI20021540A FI119407B FI 119407 B FI119407 B FI 119407B FI 20021540 A FI20021540 A FI 20021540A FI 20021540 A FI20021540 A FI 20021540A FI 119407 B FI119407 B FI 119407B
Authority
FI
Finland
Prior art keywords
server
controller
virtual
service quality
software
Prior art date
Application number
FI20021540A
Other languages
English (en)
Finnish (fi)
Swedish (sv)
Other versions
FI20021540A (fi
FI20021540A0 (fi
Inventor
Jouni Purontaus
Arto Keskiniva
Tero Loimuneva
Tommi Auvinen
Mikko Haennikaeinen
Original Assignee
Sap Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sap Ag filed Critical Sap Ag
Publication of FI20021540A0 publication Critical patent/FI20021540A0/fi
Priority to FI20021540A priority Critical patent/FI119407B/fi
Priority to DK03790975T priority patent/DK1532799T3/da
Priority to AT03790975T priority patent/ATE403329T1/de
Priority to EP07115417A priority patent/EP1874003A1/fr
Priority to DE60322547T priority patent/DE60322547D1/de
Priority to PCT/FI2003/000620 priority patent/WO2004021677A1/fr
Priority to AU2003260526A priority patent/AU2003260526A1/en
Priority to EP03790975A priority patent/EP1532799B1/fr
Priority to US10/515,848 priority patent/US20060031540A1/en
Publication of FI20021540A publication Critical patent/FI20021540A/fi
Application granted granted Critical
Publication of FI119407B publication Critical patent/FI119407B/fi

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H04M3/241—Arrangements for supervision, monitoring or testing with provision for checking the normal operation for stored program controlled exchanges
    • H04M3/242—Software testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H04L67/63—Routing a service request depending on the request content or context
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/40—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Table Devices Or Equipment (AREA)
  • Computer And Data Communications (AREA)
  • Coupling Device And Connection With Printed Circuit (AREA)
  • Hardware Redundancy (AREA)
  • Table Equipment (AREA)
  • Telephonic Communication Services (AREA)
  • Ladders (AREA)
  • Saccharide Compounds (AREA)
FI20021540A 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin FI119407B (fi)

Priority Applications (9)

Application Number Priority Date Filing Date Title
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin
DE60322547T DE60322547D1 (de) 2002-08-28 2003-08-25 Hochverfügbarkeitssoftware auf der basis einer kontaktzentrale
AT03790975T ATE403329T1 (de) 2002-08-28 2003-08-25 Hochverfügbarkeitssoftware auf der basis einer kontaktzentrale
EP07115417A EP1874003A1 (fr) 2002-08-28 2003-08-25 Centre de contact de grande disponibilité à base logicielle
DK03790975T DK1532799T3 (da) 2002-08-28 2003-08-25 Softwarebaseret kontaktcenter med höj tilgængelighed
PCT/FI2003/000620 WO2004021677A1 (fr) 2002-08-28 2003-08-25 Centre de contact haute disponibilite fonctionnant par logiciel
AU2003260526A AU2003260526A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre
EP03790975A EP1532799B1 (fr) 2002-08-28 2003-08-25 Centre de contact haute disponibilite fonctionnant par logiciel
US10/515,848 US20060031540A1 (en) 2002-08-28 2003-08-25 High availability software based contact centre

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin
FI20021540 2002-08-28

Publications (3)

Publication Number Publication Date
FI20021540A0 FI20021540A0 (fi) 2002-08-28
FI20021540A FI20021540A (fi) 2004-02-29
FI119407B true FI119407B (fi) 2008-10-31

Family

ID=8564489

Family Applications (1)

Application Number Title Priority Date Filing Date
FI20021540A FI119407B (fi) 2002-08-28 2002-08-28 Korkean palvelutason ohjelmistopohjainen yhteyspalvelin

Country Status (8)

Country Link
US (1) US20060031540A1 (fr)
EP (2) EP1532799B1 (fr)
AT (1) ATE403329T1 (fr)
AU (1) AU2003260526A1 (fr)
DE (1) DE60322547D1 (fr)
DK (1) DK1532799T3 (fr)
FI (1) FI119407B (fr)
WO (1) WO2004021677A1 (fr)

Families Citing this family (30)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7698401B2 (en) 2004-06-01 2010-04-13 Inmage Systems, Inc Secondary data storage and recovery system
US7676502B2 (en) 2006-05-22 2010-03-09 Inmage Systems, Inc. Recovery point data view shift through a direction-agnostic roll algorithm
US8949395B2 (en) 2004-06-01 2015-02-03 Inmage Systems, Inc. Systems and methods of event driven recovery management
US8224786B2 (en) 2004-06-01 2012-07-17 Inmage Systems, Inc. Acquisition and write validation of data of a networked host node to perform secondary storage
US7979656B2 (en) 2004-06-01 2011-07-12 Inmage Systems, Inc. Minimizing configuration changes in a fabric-based data protection solution
US8055745B2 (en) 2004-06-01 2011-11-08 Inmage Systems, Inc. Methods and apparatus for accessing data from a primary data storage system for secondary storage
US8868858B2 (en) 2006-05-19 2014-10-21 Inmage Systems, Inc. Method and apparatus of continuous data backup and access using virtual machines
US9209989B2 (en) 2004-06-01 2015-12-08 Inmage Systems, Inc. Causation of a data read operation against a first storage system by a server associated with a second storage system according to a host generated instruction
US8156232B2 (en) * 2005-09-12 2012-04-10 Rockwell Automation Technologies, Inc. Network communications in an industrial automation environment
US8683144B2 (en) 2005-09-16 2014-03-25 Inmage Systems, Inc. Causation of a data read against a first storage system to optionally store a data write to preserve the version to allow viewing and recovery
US8601225B2 (en) 2005-09-16 2013-12-03 Inmage Systems, Inc. Time ordered view of backup data on behalf of a host
US8321377B2 (en) 2006-04-17 2012-11-27 Microsoft Corporation Creating host-level application-consistent backups of virtual machines
US8554727B2 (en) 2006-05-19 2013-10-08 Inmage Systems, Inc. Method and system of tiered quiescing
US8527470B2 (en) 2006-05-22 2013-09-03 Rajeev Atluri Recovery point data view formation with generation of a recovery view and a coalesce policy
US8527721B2 (en) 2008-12-26 2013-09-03 Rajeev Atluri Generating a recovery snapshot and creating a virtual view of the recovery snapshot
US8838528B2 (en) 2006-05-22 2014-09-16 Inmage Systems, Inc. Coalescing and capturing data between events prior to and after a temporal window
CN1905433B (zh) * 2006-08-09 2010-05-12 华为技术有限公司 一种提高服务可靠性的方法及系统
US7634507B2 (en) 2006-08-30 2009-12-15 Inmage Systems, Inc. Ensuring data persistence and consistency in enterprise storage backup systems
JP4860434B2 (ja) * 2006-11-01 2012-01-25 Ｎｅｃインフロンティア株式会社 ＶｏＩＰサーバ装置におけるソフトウェアメンテナンス方法、及び、ソフトウェアメンテナンス方式
CN101247247B (zh) * 2007-02-15 2012-06-27 华为技术有限公司 一种利用呈现信息传播广告的方法、系统和服务器
US7729277B2 (en) * 2007-02-28 2010-06-01 Cisco Technology, Inc. Use of intelligent directed broadcast in contact center solutions
US8028194B2 (en) 2008-07-25 2011-09-27 Inmage Systems, Inc Sequencing technique to account for a clock error in a backup system
US8069227B2 (en) 2008-12-26 2011-11-29 Inmage Systems, Inc. Configuring hosts of a secondary data storage and recovery system
US8903773B2 (en) 2010-03-31 2014-12-02 Novastor Corporation Computer file storage, backup, restore and retrieval
US8661107B2 (en) 2010-10-12 2014-02-25 Sap Ag Business network meta model
US8595344B2 (en) 2010-10-22 2013-11-26 Sap Ag Integration middleware virtualization
US9483745B2 (en) 2010-11-03 2016-11-01 Sap Se Business network GUI
US8656211B2 (en) 2011-02-18 2014-02-18 Ca, Inc. Avoiding failover identifier conflicts
US9935836B2 (en) * 2011-04-07 2018-04-03 Veritas Technologies Llc Exclusive IP zone support systems and method
US9558078B2 (en) 2014-10-28 2017-01-31 Microsoft Technology Licensing, Llc Point in time database restore from storage snapshots

Family Cites Families (31)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4873687A (en) * 1987-10-05 1989-10-10 Ibm Corporation Failing resource manager in a multiplex communication system
US6104717A (en) * 1995-11-03 2000-08-15 Cisco Technology, Inc. System and method for providing backup machines for implementing multiple IP addresses on multiple ports
GB9601585D0 (en) * 1996-01-26 1996-03-27 Hewlett Packard Co Fault-tolerant processing method
US5938732A (en) * 1996-12-09 1999-08-17 Sun Microsystems, Inc. Load balancing and failover of network services
US6151688A (en) * 1997-02-21 2000-11-21 Novell, Inc. Resource management in a clustered computer system
US6389005B1 (en) * 1997-12-01 2002-05-14 Nortel Networks Limited Automatic backup trunking for voice over the internet
US6137862A (en) * 1998-03-16 2000-10-24 Mci Communications Corporation Failover mechanism for computer/telephony integration monitoring server
US6185695B1 (en) * 1998-04-09 2001-02-06 Sun Microsystems, Inc. Method and apparatus for transparent server failover for highly available objects
US6360331B2 (en) * 1998-04-17 2002-03-19 Microsoft Corporation Method and system for transparently failing over application configuration information in a server cluster
US6145094A (en) * 1998-05-12 2000-11-07 Sun Microsystems, Inc. Transaction locks for high availability
US6088328A (en) * 1998-12-29 2000-07-11 Nortel Networks Corporation System and method for restoring failed communication services
US6925076B1 (en) * 1999-04-13 2005-08-02 3Com Corporation Method and apparatus for providing a virtual distributed gatekeeper in an H.323 system
US6408182B1 (en) * 1999-07-16 2002-06-18 Ericsson, Inc. Redundant mobile switching center (MSC) architecture for a radio telecommunications network
US7526533B1 (en) * 1999-11-30 2009-04-28 Cisco Technology, Inc. Active call context reconstruction for primary/backup resource manager servers
US7281031B1 (en) * 2000-03-22 2007-10-09 Emc Corporation Method and apparatus for providing additional resources for a host computer
JP3768775B2 (ja) * 2000-04-27 2006-04-19 三菱電機株式会社 バックアップ装置及びバックアップ方法
US6985937B1 (en) * 2000-05-11 2006-01-10 Ensim Corporation Dynamically modifying the resources of a virtual server
US6732186B1 (en) * 2000-06-02 2004-05-04 Sun Microsystems, Inc. High availability networking with quad trunking failover
US7058853B1 (en) * 2000-06-09 2006-06-06 Hewlett-Packard Development Company, L.P. Highly available transaction processing
US6697858B1 (en) * 2000-08-14 2004-02-24 Telephony@Work Call center
US7113501B2 (en) * 2000-11-16 2006-09-26 Cisco Technology, Inc. Synchronization of V42bis de/compression for V34/V42 modem relay method and apparatus
US20020078182A1 (en) * 2000-12-15 2002-06-20 International Business Machines Corporation Failover service method and system
US7234001B2 (en) * 2000-12-20 2007-06-19 Nortel Networks Limited Dormant backup link for OSPF network protection
ATE480822T1 (de) * 2001-02-13 2010-09-15 Candera Inc Failover-verarbeitung in einem speicherungssystem
US7444335B1 (en) * 2001-02-28 2008-10-28 Oracle International Corporation System and method for providing cooperative resource groups for high availability applications
EP1241859A1 (fr) * 2001-03-14 2002-09-18 TELEFONAKTIEBOLAGET LM ERICSSON (publ) Méthode et système pour l'obtention de nom de domaine et résolution d'adresse IP
EP1410217A4 (fr) * 2001-04-02 2006-09-20 Akamai Tech Inc Systeme de stockage distribue evolutif a performance elevee tres disponible
US6944785B2 (en) * 2001-07-23 2005-09-13 Network Appliance, Inc. High-availability cluster virtual server system
US6880002B2 (en) * 2001-09-05 2005-04-12 Surgient, Inc. Virtualized logical server cloud providing non-deterministic allocation of logical attributes of logical servers to physical resources
US7111035B2 (en) * 2001-12-26 2006-09-19 Hewlett-Packard Development Company, L.P. Fault tolerance associations for IP transport protocols
US7058846B1 (en) * 2002-10-17 2006-06-06 Veritas Operating Corporation Cluster failover for storage management services

Also Published As

Publication number Publication date
ATE403329T1 (de) 2008-08-15
DK1532799T3 (da) 2008-10-20
EP1874003A1 (fr) 2008-01-02
AU2003260526A1 (en) 2004-03-19
DE60322547D1 (de) 2008-09-11
FI20021540A (fi) 2004-02-29
EP1532799A1 (fr) 2005-05-25
FI20021540A0 (fi) 2002-08-28
EP1532799B1 (fr) 2008-07-30
WO2004021677A1 (fr) 2004-03-11
US20060031540A1 (en) 2006-02-09

Similar Documents

Publication Publication Date Title
FI119407B (fi) Korkean palvelutason ohjelmistopohjainen yhteyspalvelin
US7076691B1 (en) Robust indication processing failure mode handling
US6986076B1 (en) Proactive method for ensuring availability in a clustered system
US6622261B1 (en) Process pair protection for complex applications
US9037899B2 (en) Automated node fencing integrated within a quorum service of a cluster infrastructure
US7929684B2 (en) High availability multi-tenant feature
US8234384B2 (en) Computer systems and methods for process control environments
US20190073276A1 (en) System and method for datacenter recovery
US8661548B2 (en) Embedded system administration and method therefor
US20110107138A1 (en) Server switching method and server system equipped therewith
CN109286529B (zh) 一种恢复RabbitMQ网络分区的方法及系统
US6404741B1 (en) Monitoring of a packet telephony device via a control device
JP2005209191A (ja) 高可用性システムの遠隔エンタープライズ管理
CN109656742B (zh) 一种节点异常处理方法、装置及存储介质
CN1770707A (zh) 计算机簇中基于法定成员数关无响应服务器的装置和方法
US7583591B2 (en) Facilitating communications with clustered servers
CN111858007A (zh) 一种基于消息中间件的任务调度方法方法和装置
WO2019232931A1 (fr) Procédé et système de traitement d'exception de nœud, dispositif et support de stockage lisible par ordinateur
US7467324B1 (en) Method and apparatus for continuing to provide processing on disk outages
US8595349B1 (en) Method and apparatus for passive process monitoring
CN114691304A (zh) 实现集群虚拟机高可用的方法和装置、设备和介质
CA2978447A1 (fr) Systeme et methode de recuperation de centre de donnees
JP2002149509A (ja) ネットワーク管理システム
CN109474694A (zh) 一种基于san存储阵列的nas集群的管控方法及装置
Robertson Resource fencing using STONITH

Legal Events

Date Code Title Description
PC Transfer of assignment of patent

Owner name: SAP AG

Free format text: SAP AG

FG Patent granted

Ref document number: 119407

Country of ref document: FI

MM Patent lapsed