ES2150932T3 - Reenvio o reencaminamiento de llamadas telefonicas despues de haber sido respondidas. - Google Patents

Reenvio o reencaminamiento de llamadas telefonicas despues de haber sido respondidas.

Info

Publication number
ES2150932T3
ES2150932T3 ES93309696T ES93309696T ES2150932T3 ES 2150932 T3 ES2150932 T3 ES 2150932T3 ES 93309696 T ES93309696 T ES 93309696T ES 93309696 T ES93309696 T ES 93309696T ES 2150932 T3 ES2150932 T3 ES 2150932T3
Authority
ES
Spain
Prior art keywords
call
place
subscriber
alternative
primary
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
ES93309696T
Other languages
English (en)
Inventor
Margaret Ann Burd
Rise Jacobson Frankel
Steven T Heinsius
Steven F Knittel
William G Kuchenbecker
Arnold Chester Mcquaide Jr
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Application granted granted Critical
Publication of ES2150932T3 publication Critical patent/ES2150932T3/es
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/07—Split billing, i.e. both A-party and B-party charged for the communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H04M3/42306—Number translation services, e.g. premium-rate, freephone or vanity number services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
    • H04M2203/5018—Initiating a conference during a two-party conversation, i.e. three-party service or three-way call
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/64—Split billing, sharing the cost of calls, e.g. between calling and called parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313—Metering, billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13512—800 - freefone
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13541—Indexing scheme relating to selecting arrangements in general and for multiplex systems routing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Meter Arrangements (AREA)

Abstract

LAS LLAMADAS HECHAS A UN ABONADO DEL SERVICIO 800 SE ENCAMINAN AL LUGAR PRIMARIO DE ABONADO A TRAVES DEL CONMUTADOR DE RED TELEFONICO QUE OPERA EN CONJUNCION CON UN PROCESADOR ADJUNTO ESPECIALMENTE CONFIGURADO (125). EL PROCESADOR ADJUNTO ESTA DISPUESTO A CONTROLAR LA LLAMADA INCLUSO DESPUES DE QUE SEA CONTESTADA POR UN ENCARGADO U OTRO ABONADO PERSONA EN LA ESTACION PRIMARIA. SI LA LLAMADA SE HA DE REDIRIGIR DESDE EL LUGAR PRIMARIO A UN LUGAR ALTERNATIVO, SE SEÑALA EL ADJUNTO, TIPICAMENTE POR UNA SECUENCIA DTMF. EL ADJUNTO RESPONDE PONIENDO LA PARTE DE LLAMADA BAJA E INICIANDO UNA LLAMADA AL LUGAR ALTERNATIVO SOBRE UNA LINEA DEL CONMUTADOR DE RED, EN DE MANERA QUE EMULA O IMITA TANTO EL ITINERARIO DE RETORNO (TRATAMIENTO DE LLAMADA) COMO LA FACTURACION DE LA CARACTERISTICAS DE UNA LLAMADA HECHA DESDE EL LUGAR ORIGINAL DEL CLIENTE. LA NUEVA DIRECCION PUEDE ENTONCES SER LLEVADA A CABO DE UNA DE LAS TRES MANERAS: TRANSFERENCIA CIEGA, CONSULTA, O CONFERENCIA. LA FACTURACION PARA LA LLAMADA SEDISPONE DE MANERA QUE EL ABONADO DEL NUMERO 800 ORIGINALMENTE MARCADO POR LA PARTE DE LLAMADA AL LUGAR DEL CLIENTE PAGA SOLO LA PARTE DE LA LLAMADA EN LA QUE EL LUGAR PRIMARIO ESTA ACTIVO. EL ABONADO QUE PROPORCIONA EL NUMERO 800 PARA EL LUGAR ALTERNATIVO PAGA POR LA PARTE DE LA LLAMADA QUE IMPLICA EL LUGAR ALTERNATIVO, COMO SI LA LLAMADA ORIGINADA DESDE EL LUGAR DE CLIENTE Y DIRECTAMENTE PROCESADO AL LUGAR ALTERNATIVO, SIN HABER SIDO DIRIGIDA DE NUEVO EN EL CONMUTADOR DE RED. ASI, AL ABONADO NO SE CARGA NINGUN PERIODO DE TIEMPO QUE HAYA SIDO "USADO" POR EL ABONADO.
ES93309696T 1992-12-21 1993-12-03 Reenvio o reencaminamiento de llamadas telefonicas despues de haber sido respondidas. Expired - Lifetime ES2150932T3 (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/993,754 US5432845A (en) 1992-12-21 1992-12-21 Post answer telephone call redirection or rerouting

Publications (1)

Publication Number Publication Date
ES2150932T3 true ES2150932T3 (es) 2000-12-16

Family

ID=25539893

Family Applications (1)

Application Number Title Priority Date Filing Date
ES93309696T Expired - Lifetime ES2150932T3 (es) 1992-12-21 1993-12-03 Reenvio o reencaminamiento de llamadas telefonicas despues de haber sido respondidas.

Country Status (9)

Country Link
US (1) US5432845A (es)
EP (1) EP0604042B1 (es)
JP (1) JP3681413B2 (es)
CN (1) CN1072420C (es)
CA (1) CA2103233C (es)
DE (1) DE69329183T2 (es)
ES (1) ES2150932T3 (es)
MX (1) MX9308023A (es)
SG (1) SG85048A1 (es)

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Also Published As

Publication number Publication date
CA2103233C (en) 1997-04-08
DE69329183T2 (de) 2001-04-05
CN1091880A (zh) 1994-09-07
DE69329183D1 (de) 2000-09-14
CA2103233A1 (en) 1994-06-22
JPH06311245A (ja) 1994-11-04
SG85048A1 (en) 2001-12-19
EP0604042B1 (en) 2000-08-09
EP0604042A1 (en) 1994-06-29
JP3681413B2 (ja) 2005-08-10
MX9308023A (es) 1994-08-31
US5432845A (en) 1995-07-11
CN1072420C (zh) 2001-10-03

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