EP1669956A1 - Guichet automatique et commande de guichet automatique - Google Patents

Guichet automatique et commande de guichet automatique Download PDF

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Publication number
EP1669956A1
EP1669956A1 EP05026572A EP05026572A EP1669956A1 EP 1669956 A1 EP1669956 A1 EP 1669956A1 EP 05026572 A EP05026572 A EP 05026572A EP 05026572 A EP05026572 A EP 05026572A EP 1669956 A1 EP1669956 A1 EP 1669956A1
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EP
European Patent Office
Prior art keywords
atm
xfs
maintenance
transaction data
data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP05026572A
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German (de)
English (en)
Inventor
Daniel North
Martin Voss
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Diebold Nixdorf AG
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Wincor Nixdorf AG
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Filing date
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Publication of EP1669956A1 publication Critical patent/EP1669956A1/fr
Withdrawn legal-status Critical Current

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    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/206Software aspects at ATMs
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07FCOIN-FREED OR LIKE APPARATUS
    • G07F19/00Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20Automatic teller machines [ATMs]
    • G07F19/207Surveillance aspects at ATMs

Definitions

  • the present invention relates to a system controller for an ATM, an ATM and a method of operating the same according to the independent claims.
  • ATMs are based on a computer system with microprocessor or other program-controlled components, with data memories, e.g. Hard disks or semiconductor memories, as well as special peripherals, such as screen, money note cassettes, card readers, etc., which are operated by means of industry-specific software.
  • ATMs today are regularly networked with other computers and may also be connected to additional hardware such as local monitoring units such as sensors and cameras, or to server-based network-connected control systems (hereafter "server components").
  • server components server-based network-connected control systems
  • ATMs in the present context are understood to mean exclusively devices for depositing and paying out banknotes, as well as related terminals, as are used in banks, e.g. are used as information terminals ("non-cash terminals").
  • ATMs unlike other devices not associated with financial transaction terminals, have fundamentally different specification, security, and reliability requirements.
  • client software is responsible in particular for the control of the local system components, contains a process logic and also serves the communication with any additional peripheral devices, such as printers, card readers, etc. and the server components.
  • WO 01/41091 (PCT / GB00 / 04429) also provides a solution for an ATM, in which the software maintenance can be done by software exchange.
  • this solution provides a wireless interface for software maintenance. It is inherent that a corresponding solution involves security risks and optimization of the maintenance effort can not be achieved to a relevant extent.
  • the maintenance effort is also determined solely by the needs of the development-side software updates and is detached from individual needs related to a (single) specific ATMs.
  • US 2003/0217005 A1 discloses an ATM control system architecture using a layered design method in the client software. This design method is a first step towards better software maintenance and development that outperforms the monolithic software design approach.
  • the chosen software layers delineate terminal-oriented components, XFS components, and a configurable business logic component.
  • the terminal component called “Terminal Director” in the font, includes the creation and management of business event objects, called "ATM objects". These objects represent the behavior and states of physical components such as card readers, cash dispensers, keyboards, etc.
  • the XFS components control the hardware components such as the peripherals according to the manufacturer's specifications and the standard XFS interface for the services. However, unlike the present invention, peripheral product-specific data encapsulation and control can not be used.
  • the configurable business logic component uses a database that stores business transaction logic, peripherals, peripherals, and interface definitions on a storage medium.
  • a Device Type Manager component controls the peripherals using the contents of the database.
  • the revealed architecture takes into account in total no needs focused on monitoring and maintaining the entirety of hardware and software.
  • no device for maintenance data management in particular for transaction-related usage counters, for collecting, storing, displaying, printing, transmitting and deleting usage counters or sensor data is recognizable.
  • the maintenance effort is determined here primarily by the needs of the development-side software updates and takes place detached from individual needs related to a (single) specific ATMs.
  • Cashrecyclingsysteme an ATM and a method for its operation, in which the maintenance of the ATM, namely with respect to individual hardware components, by system engineering and / or software-related measures can be reduced.
  • the inventive concept is based on achieving a transaction-related maintenance of ATMs, at the same time a novel system control is used.
  • the transaction reference takes into account in particular the following hardware parameters: paid-in and paid-in notes and their numerical difference, single-numbered escrow (caused by interrupted individual transactions), rejected notes for note deposit (not recognized notes), notes paid in and paid out by the note memory. It is a big advantage of this transaction-based maintenance, that for each specific hardware component its working cycles or usage can be monitored and thus the wear of individual components can be controlled.
  • XFS has the disadvantage that the design of the application programming interface and the service provider interface were generalized so that all conceivable device types and device models über.die interfaces can be addressed, however, the implementation and implementation of the interfaces different and inconsistent in the functionality and quality of the functionality. For the use of the services, this means that the standardized interfaces are used, but the service usage requires device type and device model-specific programming.
  • the invention includes an ATM architecture that is an inventive extension of the architecture known by the XFS standard.
  • the architecture separates the client software into an application part, a system part, an auxiliary component part and a hardware part. This separation helps to ensure that changes in the composition of the peripheral devices with regard to type and model influence the system part, ie extensions and maintenance work can be carried out in the system part. However, such a change does not necessarily affect the application part or auxiliary component part. Likewise, changes in the application part, for example in the presentation and navigation of the ATM operation can be performed without mandatory expansion and maintenance activities in the system part.
  • the system part includes an inventive software layer that is conceptually located directly above the XFS layer.
  • This layer referred to below as Device Manager Layer, manages and controls the individual XFS components in an optimal way.
  • the optimization consists of using commands and services for the individual XFS components, which represent different types of peripheral devices as an XFS interface, which are determined not only by the XFS layer, but by the device type and the device model and the associated drivers -Software.
  • printer component of type T2 and model M2 are also present on a printer component of type T2 and model M2.
  • a use of the printer components obvious to the person skilled in the art when printing a page is a call of the function "Print Page p". This will use the XFS interface as intended.
  • An initially not obvious night part is when the printer component of type T2 and model M2 can not perform the "print page p" function in the desired quality.
  • the present architecture provides for the insertion of an additional part of the control program that uses the basic Print Character at x y function to print a page of the desired quality.
  • the architecture further provides that the information about the device types and models and the way the XFS functions are used are supported by a storage unit (a database), allowing maintenance of the components of the system part and the hardware components and thus the overall system is simplified.
  • a storage unit a database
  • a "page printed" event function which is called when a page has been successfully printed, can control a maintenance counter that is relevant to maintenance.
  • the Page Printed event function is not called because the XFS standard does not specify this.
  • the event function "Character Printed” is called.
  • the event "Page Printed” function can be replicated so that the maintenance counter relevant for the maintenance can be controlled.
  • the transactional maintenance counters together with statistical evaluation methods increase the likelihood of a trouble-free and secure operation of an ATM.
  • the set of relevant transactional maintenance counters preferably includes a count of issued, accepted and rejected notes, a count of printed receipts, a count of cards read by the card reader, a count of successful and unsuccessful authentications, the number of withdrawn or rejected cards, and optionally other components.
  • the architecture therefore allows the construction of an ATM and a system control for an ATM, which is characterized by high ease of maintenance.
  • the collection, storage, display, printing, transmission and deletion of maintenance data, especially utility meters, is made possible by the inventive system control, which builds on the basis of the stated architecture.
  • the information (data) corresponding to the above parameters can be read according to the invention (in particular for local support), can be deleted (by authorized operating personnel) and can be exported.
  • a preferred solution allows these operations to be server-based so that remote maintenance is possible.
  • a special, local storage area is provided in the ATM, which stores the said transaction information (per currency and denomination, i.e. amount of money notes) for defined time periods, in particular per day, per transaction type.
  • additional usage data for individual peripheral devices (e.g., card reader, printhead) or system components (e.g., roll storage, real money detection, UPS, etc.) as additional data.
  • the inventive system architecture allows the transaction information to be evaluated, stored, transferred, or printed individually per device as well as summarily per device group responsible for performing a business transaction. This property results from the use of a preferably relational database system and the use of individual records per maintenance counter event.
  • An essential problem that is solved by the invention is that these additional data and their management cause no perceptible influences on the response or computing times of the system.
  • a suitable accumulation of data entries from at least one log file of the ATM desired information provided at least partially.
  • the necessary statistics per ATM or group of devices for example, once a day, preferably during rest periods, periodically retrieved on the server side, so that no unwanted burdens caused by excessive database accesses or applicator processes are not delayed.
  • Additional data consistency is achieved by special, local, periodic procedures based on the above inventive architecture.
  • the system architecture is characterized by a plurality of layers and components consisting of hardware and software parts.
  • the (inventive) design of the so-called device manager layer which builds on the industry standard XSF, allows a configuration controllable maintenance of all devices and the associated transactional maintenance meters and sensors.
  • ATMs and ATM systems that rely on such a designed architecture allow unrestricted individual servicing by the transactional device counters without noticeably affecting the actual application functions of the ATM and ATM system.
  • FIG. 1 shows an exemplary ATM associated with the current state of the art with system components and typical peripheral devices.
  • a touchscreen TC is available for transaction processing by touch.
  • An assembled LP pair of speakers can be used for audible signaling and video conferencing.
  • a light display LI indicates by light signal the operating status of the ATM.
  • the light signal is a visual indication of the operating status for both the ATM customer and the maintenance service person.
  • a note input tray NEF connected to the internal currency compartment allows the ATM customer to execute a cash deposit transaction.
  • One with the internal Cash dispenser and cash dispenser connected to the Notenippozeler GAF supports cash-draw transactions.
  • a mounted scanner SC allows the ATM customer, for example, deposit slips electronically by means of the ATM software in the designated component in the ATM or in the central computer to store.
  • a DS printer system preferably a laser printer, enables the paper output of transaction documents, messages, technical reports and other information.
  • a PIN keyboard PT preferably equipped with numeric and non-numeric keys and function keys, allows the ATM user to enter passwords, account queries, commands, create messages, enter control instructions, and enable and control transaction flows.
  • a card reader KL which can read, for example, a magnetic stripe or a chip on a bank card, is provided on the ATM.
  • An ATM mounted proximity sensor NS measures the distance and movement of persons and objects located in the immediate vicinity of the ATM.
  • the signals from the proximity sensor can be used, for example, for power saving functions, for audible and / or visual signaling to the ATM customer and as support for the local monitoring unit for the ATM.
  • An alphanumeric keyboard AT which can be provided, for example, as an additional keyboard to the PIN keypad, allows the bank customer a familiar, fast, numerical and alpha-numeric input and control of both transactional and non-transactional processes.
  • Figure 2a / b shows a comprehensive conceptual system view of exemplary ATMs and device groups (peripherals and non-peripherals) of an ATM and their use in business transactions.
  • Devices with a transactional sensor system and / or a software-technical maintenance counter are marked with wz.
  • the personal computer gg1 device group includes devices such as an IBM-compatible gg1-ibmpc PC, one or more gg1-hd hard disks, and one or more gg1-kv cooling fans.
  • the device group is used in all business transactions.
  • the duration of the operation of the cooling fans is an indication of the temperature development in the PC and in the vending machine room. This information is therefore relevant for both monitoring and maintenance.
  • a dedicated maintenance counter records the operating data for the cooling fans.
  • An exemplary device group is the PIN entry gg2. This group supports the business transaction User Authentication via PIN code.
  • the group includes the devices keyboard gg2-kb, softkeys gg2-sk and security module gg2-sm. Monitoring of the keyboard and softkey devices can not currently be provided with a transactional usage counter for technical reasons. The use of a usage counter for the security module increases burglary security by detecting a singular or statistical PIN miss. As a result, an early alarm can take place and safety measures can be initiated.
  • An example group of instruments bank letter gg3 supports the business transaction of creating a bank document such as transaction, account and securities account statement.
  • the group includes the following tasks: printing a bank document, packing the bank document into an envelope, issuing the bank document, visually signaling the open output slot, and opening and closing the output tray and the supervision of the bank document output shaft. These tasks are fulfilled with the help of the devices Document output gg3-ba, Transport device gg3-te, Closure gg3-v, Printer gg3-d, Envelope memory gg3-us, Indicator gg2-la and Sensor gg3-s.
  • a summary use counter for the bank letter device group as well as the use of a maintenance counter for individual devices make it possible to anticipate mechanical wear, contamination of parts and cavities as well as filling conditions of consumables, such as envelopes and To pull paper.
  • An example device group is the device group for the money issue gg4. It allows the transaction of a note issue to the ATM user.
  • the devices perform the following tasks: separating cash notes from the money cassettes, issuing banknotes, a visual signaling of the open note delivery slot, opening and closing the note output tray and the return and deposit of notes in the note compartment after a certain period of time. These tasks are fulfilled with the help of the instruments note cassettes gg4-nc, note alignment rollers gg4-aw, note transport device gg4-te, forklift gg4-st, shutter gg4-ve, indicator gg4-la and sensor gg4-se.
  • Another exemplary device group is the note input gg5.
  • This device group enables the business transaction of note entry by the ATM user. This includes the following activities: opening the note input tray, transport notes, recognition and validation of notes, return of notes to note cassettes or storage of notes for subsequent examination. These tasks are preferably performed with the aid of the note input tray with shutter gg5-ef, note ejection tray with shutter gg5-au, note transport device gg5-te, note recognition device gg5-ek, deposit slot gg5-hf, note rollers gg5-wa, note cassettes gg5-ka, indicator lights gg5-al and sensors gg5-se met.
  • Maintenance counters for the mechanical devices such as note input tray, note delivery tray, note transport device, deposit tray, note rollers and note cassettes enable an optimized maintenance concept.
  • Another exemplary device group is the coin deposit gg6.
  • This device group allows the transaction to accept coins from the ATM user.
  • the following tasks are associated with this: Receipt of coinage, control of coinage, return of coinage in the coin container or in the case of a negatively controlled control, the issue of the coinage in the return container.
  • the summary or individual use of maintenance counters for the mechanical components such as coin deposit box, coin-currency distribution device, coin-currency recognition module, coin-operated return containers and coin-currency containers enable an optimized maintenance concept.
  • Another exemplary device group is the Journal Print Group gg7.
  • This device group enables the business transaction to create a journal for both the ATM user and the maintenance professional.
  • the individual tasks include the transport of paper pages, the printing, the output of the journal pages and the monitoring of the output tray. These tasks are done using the equipment paper transport device gg7-te, printer module gg7-dm and sensors for monitoring the journal output gg7-se.
  • the use of a maintenance counter for the mechanical component paper transport device and the printer module enables an optimized maintenance concept.
  • Another exemplary device group is the receipt printer group gg-8.
  • This group copies the business transaction Document Printing.
  • the individual task steps include the transport of document documents, the printing, the issuing and cutting of the document, and the monitoring of document output. These tasks are fulfilled with the help of gadgets document transport gif8-te, paper cutter gg8-ps, printer module gg8-dm, gauges gg8-la and sensors for document removal gg8-se.
  • the individual or total use of usage meters for the mechanical components document handling equipment, paper cutter and printer module enables an optimized maintenance concept.
  • Another exemplary device group is the cash card reader group gg9. It supports the business transaction Money Card Reading.
  • the individual tasks include the transport of the debit card, the reading and writing of the magnetic stripe, the reading and writing of the card chip, the withdrawal and removal of the debit card in the event of a card misuse or card invalidation alert and the monitoring of the debit card slot.
  • These tasks are fulfilled by means of the device card slot gg9-es, card transport gg9-te, magnetic stripe reader and writer gg9-ms, card chip reader and writer gg9-cs, indicator gg9-la and card sensors gg9-se.
  • For the mechanical components such as card transport device, magnetic stripe readers, writers and card chip readers and writers individual and / or summary maintenance counters are used.
  • Another example device group comprises hardware components and devices which are not assigned to a specific business transaction gg10.
  • This equipment group includes the following devices: Loudspeaker gg10-ls, On-screen power switch gg10-ms, Shut-down and restart switch gg10-sr, Indicator lights gg10-al, Ventilation gg10-le, Heating device gg10-he, Battery device for short-term power failures gg10-ba , Screen gg10-bs, computer keyboard gg10-ct, camera for videoconferencing gg10-ka and telephone set-up gg10-te.
  • For the mechanical devices such as ventilation device, heating device, battery device and screen, individual and / or summary usage meters are used.
  • FIG. 4 shows the inventive embodiment of the device manager layer S-DM with exemplary parts from the S-XFS layer.
  • the Device Manager layer includes software parts and functions that allow for selective selection and assembly of function calls from the S-XFS layer for each device type and device model individually. The selective selection and compilation of the function calls is called data capsule.
  • FIG. 4 illustrates this by way of example on two data capsule copies S-DM-DK1 and S-DM-DK2. These data capsules use corresponding, partly overlapping software parts and functions of the S-XFS layer, which is shown schematically as S-XFS-1 and S-XFS-2. These data capsules allow flexible programming and maintenance of ATMs.
  • the selective selection and compilation is designed so that it is not common as in the art, stored in ready-made software parts or consists of compiled program code, but that for this purpose the database component is used as a carrier. This does not require re-compilation of the system and application software when expanding or modifying peripherals. An extension and modification of the database contents already enables the commissioning of a peripheral device subject to change or expansion.
  • FIG. 5 shows a state-of-the-art use of the XFS layer by a device manager-like software system S-DM-NE.
  • S-DM-NE a device manager-like software system
  • Such a system typically uses the uppermost sub-layer of the sub-layered S-XFS layer. Illustrated by way of example with S-XFS-1.1.B and S-XFS-1.1.A.
  • the S-XFS layer contains only software parts and functions that lead from an upper sublayer to the next sublayer.
  • the representatives S-XFS-1.2.A and S-XFS-1.2.C access software parts and functions of S-XFS-1.3.B and S-XFS-1.3.D.
  • This use complies with the XFS standards, but does not optimize the use of the software parts and features in the lower S-XFS layers for individual device types and device models.
  • FIG. 6 shows the exemplary use of the S-XFS layer by calls from the device manager layer S-DM.
  • the calls are designed so that one or more data capsules exist for each device type and device model.
  • S-DM-DK1 not only uses the software parts and functions on the top XFS layer, but also optimizes the respective device type and device model, including deeper software parts and functions, such as S in the figure -XFS-1.2.A, S-XFS-1.3.B, and S-XFS-1.2.C, too.
  • the appropriate software parts and functions of the layered S-XFS layer are selectively accessed.
  • the logic of the calls and the use of the software parts and functions of the S-XFS layer are formed by information from the database component U-DB.
  • U-DB database component
  • the device type and model information is read from the memory unit (U-DB) and suitably stored by the data capsules S-DM-DK1, S-DM-DK2 during the relevant control operation.
  • Figures 7a-7e show a schematic representation of the procedures for managing the transaction data.
  • FIG. 7a shows by way of example how a transaction receives a maintenance or sensor signal and the storage thereof is carried out as a maintenance counter or maintenance signal.
  • a software part or a function S-XFS-X1 is activated on the XFS layer S-XFS in such a way that, as indicated at a1, a software component Event to a designated data capsule in sends the S-DM layer.
  • the data capsule S-DM-DK1 in the S-DM layer generates a maintenance counter or a maintenance signal and triggers a storage operation of this maintenance counter or maintenance signal in the database component U-DB with the aid of further functions from the S-DM layer [ at a2].
  • the following notes in square brackets refer in each case in an analogous manner to the respective active / functional area.
  • FIG. 7b shows by way of example how a maintenance counter or a maintenance signal is displayed by a user interaction or transaction.
  • An application which is part of the U-AP layer, starts a program script of the A-TS layer [b1] provided for the display, which reads data from the database component U-DB [b2] and a call for display the A-DM component sends [b3].
  • an A-DM component accesses an XML form from the U-XF component to b4.
  • texts are read from the database component U-DB [b5].
  • the maintenance counter or the maintenance signal are displayed on a screen together with the XML form and the texts by means of the display manager component A-DM and the program parts from the S-DM layer [b6].
  • FIG. 7c shows by way of example how a maintenance counter or a maintenance signal is output on a printer by a user interaction or transaction.
  • An application which is part of the U-AP layer starts a program script of the A-TS layer [c1] provided for the display.
  • the program script reads [c2] maintenance counter or maintenance signal from the database component U-DB and sends [c3] a call for display to the printer component A-PR.
  • [c4] accesses an A-PR component to an XML form from the U-XF component.
  • texts are read from the database component U-DB [c5].
  • the maintenance counter or the maintenance signal are displayed on a screen together with the XML form and the texts by means of the display manager component A-DM and the program parts from the S-DM layer [c6].
  • FIG. 7d shows by way of example how a maintenance counter or a maintenance signal is deleted by a user interaction or transaction.
  • An application which is part of the U-AP layer, starts [d1] a program script of the A-TS layer provided for the display of an authorization screen mask and input procedures.
  • the display manager component [d2] called by the script creates the input masks by means of an XML form [d3], the texts from the database component U-DB [d4] and the program parts from the S-DM layer [d5] , If the authorization is successful, the maintenance counter or the maintenance signal and the transaction data contained therein are deleted [d6].
  • Figure 7e shows an example of how by a remote, network-based call are monitored and transmitted, for example from a central computer, Wartungscrofter- or maintenance signal data.
  • a call [el] from the application component to the remote admin component triggers a call to the U-DB component [e2], which reads the data identified in the call from the database.
  • the A-RA component then calls one or more message-oriented software parts and functions from the service parts component A-SP, which convert the data read from the database into a format suitable for sending [e3] and to a remote monitoring system FES [e4].
  • the database component U-DB forms the storage unit for the transaction data.
  • the transaction data is stored in a special memory area of a memory unit U-DB; which may contain additional storage areas for other data.
  • the inventive solution leads to a reduction in maintenance not only because of the optimized monitoring of the individual transaction data, but uses targeted synergies various maintenance tasks or steps regarding software namely firmware changes and hardware.
  • software and hardware maintenance were largely decoupled from each other, with maintenance, especially of the hardware components, having to be performed at fixed maintenance intervals.
  • software updates are performed on entire device groups and detached from them, at intervals, for example, a hardware maintenance measure.
  • the fixed maintenance intervals led in the prior art to the fact that usually had to take place with respect to all individual components preventive maintenance.
  • an individual maintenance structure up to device-specific or device-optimized maintenance can be effected.
  • the inventive software architecture makes this possible in the manner described above.
  • the novel ATMs and the inventive system allow it in this way to reduce maintenance costs and to increase the reliability of ATMs, as system problems can be addressed preventively and thus avoided.

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DE102009021130A1 (de) * 2009-05-14 2010-11-18 Wincor Nixdorf International Gmbh Einrichtung zum zentralen Überwachen des Betriebes von Bankautomaten
CN103106750A (zh) * 2012-12-28 2013-05-15 深圳市怡化电脑有限公司 一种atm机的维护方法
DE102012004730A1 (de) * 2012-03-08 2013-09-12 Wincor Nixdorf International Gmbh Selbstbedienungsgerät sowie Scannverfahren

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CN109389779A (zh) * 2018-08-28 2019-02-26 苏州浪潮智能软件有限公司 一种Linux系统下的金融设备统一调用方法

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