EP1188155B1 - Procede, systeme informatique et programme pour traiter des paris ou des jeux de hasard - Google Patents

Procede, systeme informatique et programme pour traiter des paris ou des jeux de hasard Download PDF

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Publication number
EP1188155B1
EP1188155B1 EP00938290A EP00938290A EP1188155B1 EP 1188155 B1 EP1188155 B1 EP 1188155B1 EP 00938290 A EP00938290 A EP 00938290A EP 00938290 A EP00938290 A EP 00938290A EP 1188155 B1 EP1188155 B1 EP 1188155B1
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EP
European Patent Office
Prior art keywords
caller
database
speech recognition
block
bet
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EP00938290A
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German (de)
English (en)
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EP1188155A1 (fr
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Detlef Train
Helmut Buchner
Kurt Krenn
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Individual
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Individual
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Priority to DE20022756U priority Critical patent/DE20022756U1/de
Priority to AT00938290T priority patent/ATE301316T1/de
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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
    • A—HUMAN NECESSITIES
    • A63—SPORTS; GAMES; AMUSEMENTS
    • A63F—CARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
    • A63F2300/00—Features of games using an electronically generated display having two or more dimensions, e.g. on a television screen, showing representations related to the game
    • A63F2300/10—Features of games using an electronically generated display having two or more dimensions, e.g. on a television screen, showing representations related to the game characterized by input arrangements for converting player-generated signals into game device control signals
    • A63F2300/1081—Input via voice recognition

Definitions

  • the present invention relates to a method of processing of bets or gambling, the tip-ups and winnings requirements include, via the telephone network, addresses assigned to you by callers, using a computer system connected to the telephone network, to the one database as well as headsets and headsets are connected.
  • US-A 5 679 077 is concerned with a bingo game system, whereby made over the telephone tip-offs ("Ticking Bingo numbers ”) along with a caller identification number be processed with the help of speech recognition.
  • caller identification number can also phone number information (CLID) of the caller.
  • CLID phone number information
  • a burden of Customer account is via the phone bill or credit card possible.
  • the system itself dials the telephone number of the winner and informs him about the profit.
  • WO 89102139 discloses a kind of "online one-armed bandits", i.e. at which the caller's lottery prize is determined immediately.
  • the system works again with speech recognition as well as CLID.
  • CLID speech recognition
  • the system In the case of a profit on "periodic”
  • the system itself chooses the winner.
  • US 5,415,416 describes a computerized system to accept lottery tickets via the telephone network with a Voice menu system, completely from the caller via keypad input (DTMF), to the entry of Credit card numbers via DTMF, with voice output confirmations to the caller.
  • DTMF keypad input
  • the present invention is therefore based on the object Process for processing bets or gambling create, which overcomes the mentioned disadvantages. These Task is with a method of the type mentioned with the Characteristics of claim 1 solved.
  • Tipabgabe all kinds of participation in a bet, one Gambling, a lottery or the like. understood, be it one Typing, betting, “playing”, “placing” an insert, etc.
  • Tipabgabe covers all conceivable participation variants.
  • Speech recognition reduces the number of labor-intensive ones Workplaces with headsets and headsets by the factor (M + N): M. Last but not least reduces the continuous speech recognition in the tipabgabephase the acceptance threshold for the Game participation, which is a particularly economical operation guaranteed.
  • the credit on the betting account also over debit or settlement by telephone bill, per Electricity bill, direct debit, electronic means of payment, customer cards, Prepaid cards, vouchers etc. can be made;
  • In the present Description includes the terms “credit card, Bank account or similar ",” credit card, bank account or the like ",” credit card company, Bank companies or the like "all these variants.
  • a particularly preferred embodiment of the invention Method is characterized in that at non-evaluable or non-existing caller ID a new one Caller ID is generated and voice delivered. Thereby Also, new customers can immediately participate in the game and the to exploit the full functionality of the system.
  • the caller ID includes an account number and a password to increase security.
  • the selection can be made by one of the Telephone network determined telephone dialing number, which for the caller in the manner of an extension extension in appearance occurs, so that the basic choice between tipabgabe and profit request from the caller already when selecting the Systems can be taken.
  • the selection is made of the caller by means of speech output and speech recognition, so that the system outwards with a dial-up number in appearance occurs and is continuously voice-controlled.
  • the invention provides a computer program, which implements the method according to the invention.
  • Fig. 1 schematically shows the structure of a known computerized system for processing bets or gambling over the telephone.
  • Call distribution means ACD are connected via K trunks A to the public telephone network PSTN.
  • the call distribution means ACD are composed of a private branch exchange PBX and an interactive voice response module IVR, which outputs voice menus and messages and, if necessary, can be controlled via touch-screen input of a caller A i .
  • the call distribution means ACD distribute the incoming calls to a number K of headsets P 1 to P K , three of which are representative.
  • Employees at the workstation P i receive calls and enter or read data from terminals T 1 to T K.
  • the data stations T 1 to T K are connected to a database DB.
  • the call distribution means ACD can also be in communication with the database DB, for example to distribute calls according to specific priorities to the headsets P 1 to P K.
  • Fig. 1 The configuration of Fig. 1 is computerized Call center architecture known and requires K occupied workstations.
  • Fig. 2 shows the computer system according to the invention.
  • Call distribution means ACD are again connected via K trunks A 1 to A K to the (not shown) public telephone network.
  • the call distribution means ACD divide incoming calls on the trunks under control (as will be explained in detail later) to K processing queues Q 1 to Q K.
  • the call distribution means ACD makes the basic decision as to whether calls to a set A of M headsets P 1 to P M or to a set B of N speech recognition modules ASR 1 to ASR N are forwarded.
  • the processing queues Q 1 to Q K may be actual batch-hold latches and queues, eg first-in / first-out, or mere forwarding channels, in which case the call distribution means ACD will simply operate in the form of a private branch exchange.
  • the number of outgoing queues or channels Q 1 to Q K need not be equal to the number of incoming trunks A 1 to A K , but may, for example, be less, so that several callers can be in a processing queue.
  • the control of the call distribution means ACD for forwarding to sentence A or sentence B depends on an automatic Evaluation of a selection made by the caller, u.zw. if he wants a tip (sentence B) or a win request (Sentence A).
  • this selection can be made by the caller using keypad input (MFV or DTMF) which are evaluated in the call distribution means ACD become.
  • the call distribution means ACD evaluates the last digits of a telephone number dialed by the caller in the manner of an extension extension.
  • the selection is made by the caller using voice commands.
  • ACD speech recognition modules can be used (not shown).
  • those speech recognition modules ASR 1 -ASR N which are also used for the conversion of spoken tippings explained below, are also used.
  • the caller may be requested to enter this selection.
  • controller S only is exemplary;
  • the controller S may also be in one of the components ACD, ASR, DB or VR arranged or distributed be as known in computer technology.
  • the speech recognition modules ASR i of the sentence B convert from the caller spoken tip-offs into machine-processable records and store them in a database DB.
  • the spoken tips can be present in a single continuous speech string or - as requested by the voice response module VR - in several individual speech strings.
  • Each Tipabgabe comprises at least one caller ID and an identifier of the selected game.
  • a bet includes the tip-off also the Wettip and prefers the amount of the bet.
  • the spoken taps are detected in each speech recognition module ASR i by comparison with one or more sets V of predetermined speech constituent patterns, such as phonemes, syllables, words, etc. supplied to the speech recognition modules ASR i .
  • Fig. 4a shows schematically the sequence of a known per se Speech recognition method.
  • a first step 41 will be from digital voice information 40 significant features extracted, for example, by subdivision into time periods (frames), sectionwise Fourier transforming and subsequent extraction of certain voice-relevant frequencies.
  • the features of a section form a feature vector.
  • a second step 42 the feature vectors the language sections classified, for example phonemes with the help of given sentences V of language constituent patterns.
  • a probability evaluation takes place possible word strings, the stored ones Language component pattern sets V are also used can.
  • a well-known probability evaluation model is the hidden Markov model. The N most likely word strings are available at the exit of the procedure.
  • the recognition rate of the method can be further increased when the N-best lists of adjacent words are replaced by a Comparison with predefined word combination options be correlated. This procedure is based on the example of Fig. 4b with respect to the voice input "Bayern against Stuttgart” explained in more detail.
  • the speech recognition process isolates the two team words and gives a N-Best list of recognized teams back, which sorts on the basis of the hit probabilities is. By indistinct or dialectical pronunciation or the uncertainty of speech recognition in general may occur that one or both of the teams are not at the top Stand in the line. For optimization, therefore, the list all offered games from database DB. Through this correlation evaluation, the detection rate in the Compared to the sole recognition of single words significantly increased become.
  • the contents of the database DB are also available on the headsets P 1 to P M via terminals (not shown) for verifying profit requests, adding addresses to the database and initiating or authorizing payments. Withdrawals can then be made in any desired manner, for example via a network of local branches which is connected to the database DB in online connection.
  • the computer system itself could also credit card, bank account transactions or the like. carry out.
  • Fig. 3a essentially shows the first voice menu section for processing the registration in the system
  • Fig. 3b the language menu for the administration of the betting account by the user
  • Fig. 3c the language menu for Tipabgabe.
  • the basic decision between the forwarding of the call to one of the hearing and speaking sets P i of the set A in the winning request event or to a speech recognition modules of the set B in Tipabgabefall is realized through the main menu 301 and the Option 3 of the account menu 302 (Fig. 3b)
  • the caller makes the selection between Tipabgabe, option 1 of the main menu 301, and profit request, option 2 of the main menu 301 and option 3 of the account menu 302.
  • the questionnaire Fig. 3c branches, in the second case to one of the headsets and headphones P i .
  • an incoming call is made first In block 303 checks whether one from the public telephone network transmitted Caller ID (CLID) available and registered is. If yes, the caller becomes block 304 Entering a password (PIN number) prompted and in the block 305 checks whether the completed caller ID from CLID, which is also used as an account number, and Password (PIN number) is valid. If yes, it will become the main menu 301 branches.
  • CLID public telephone network transmitted Caller ID
  • PIN number password
  • PIN number Password
  • block 305 rejects the caller ID, then in a loop over the blocks 306, 307 and 304 two more recent Logon attempts allowed, where block 306 is the number the attempts count and block 307 the explicit input of a Account number instead of the CLID. After three invalid ones Login attempts block 306 drops the call to an employee on a headset Pi.
  • the generation of a new caller ID is after one introductory explanation in block 311 with the selection of a currency in block 312, entering the age in block 313 and the Age verification in block 314, with minors the call is ended. Otherwise, one will new account number and a new password (PIN number) in the block 315, output at block 316 and requested at block 317, whether the issue was understood. If so, the caller can in block 318 leave additional information that be recorded as a voice message, without further processing by machine to become. Subsequently, it becomes the CLID or account number entry 307 branches.
  • Option 1 of menu 301 is the Selection "Tipabgabe" and branches first to a block 320, which checks whether the betting account of the caller has a credit having. If there is no credit, in block 321 a Warning issued that no bets can be made. Around but to give new customers the opportunity to get to know the system, before they can make a deposit, nevertheless to the Tipabgabemenü Fig. 3c will be continued. In this Case remains, however, the actual placement of bets blocked.
  • Option 4 returns after entering the period of interest in block 324, an activity report on the account in Block 325.
  • Updating the account in option 2 can be done with Help of a credit card debit, bank account debit transaction or the like. be made.
  • After announcement of the account balance In block 326 there is the possibility to enter a Credit card, bank account number or the like. (e.g., value card data, Voucher numbers, identification for an electronic form of payment, etc.), after verification (328) of an expiry date in Block 329 and after verification (330) of an amount to be debited in block 331.
  • re-verification (332) the entire transaction in block 333 repeated again, in the block 334 is again awaiting confirmation, and at block 335 the transaction is carried out.
  • Each credit card debit, bank account debit transaction or the like. is stored in the database.
  • One to the database connected credit card, bank account or the like.
  • gateway Checked on demand or regularly (polling) all pending transactions awaiting validation for credit standing through interplay with a credit card company, banking company or the like, as known in the art.
  • block 236 the caller has the option to wait for this validation or not. If so, loop 337-338 remains in the loop until the transaction is verified. If the result of the validation was positive, block 339 branches to block 341, where the new account balance is issued, otherwise, an error message is output in block 340 and the call is forwarded to a workstation P i .
  • Option 5 of account menu 302 allows for later Checking the transaction status; the blocks 342 to 345 essentially correspond to blocks 337 to 341.
  • Fig. 3c shows the procedure for the tip, starting at Tipabgabemenü 346.
  • Tipabgabemenü 346 can first the desired Type of bet, gambling or lottery to be chosen.
  • Sports betting u.zw.
  • Option 1 football bet
  • option 2 car race etc.
  • the Football Bet Option 1 is further illustrated and branches off to a football betting 347th
  • bets u.zw. Single bet Option 1, combined bet Option 2 and goal bet option 3.
  • the single bet option 1 first requests in block 348 Enter the desired game on which voice input above has already been explained with reference to FIG. 4b. Subsequently the odds of winning in block 349 are posted and in block 350 to enter the desired tip 1, 0 or 2 prompted.
  • the combination bet in blocks 351 to 355 consists of the successive input of multiple individual bets, the Blocks 351 to 353 correspond to blocks 348 to 350 of the single bet and a loop control over the blocks 354 and 355 takes place.
  • the goal bet 356 again asks for the desired k Play on, analogous to block 248, and in block 357 can the desired tip can be entered.
  • block 359 All three options open at block 359, which checks to see if the remote credit card debit, bank account debit transaction, or the like. has been validated in the meantime. If so, the system branches to block 360 and outputs the result of the transaction. If negative, block 361 drops the call to a workstation P i . Otherwise, or if no transaction was pending, an insert is requested at block 362.
  • Block 363 checks to see if the bet is within predefined Borders lies. If not, at block 364, the minimum and the maximum bet is announced and it will be re-entered asked.
  • block 364 checks whether the bet from the betting account is covered. If this is not the case, it will be under Output of a warning in block 365 again branches to block 362.
  • FIG. 5 shows a practical implementation of the system.
  • a telecommunications system of the type Alcatel 4400 is via three ISDN basic connections A, which each 30 trunks include, connected to the public telephone network PSTN and serves as a call distribution means ACD.
  • IVR master servers 511 and 512 Connected to the ACD are two IVR master servers 511 and 512, which perform the interactive voice response functions and implement the functions of the modules VR and S of FIG. 2.
  • Simple speech recognition methods such as recognition of single digits or letters, can also from these servers are running.
  • the IVR master servers 511 and 512 as well as the call distribution means ACD are on a LAN with each other and with the other components of the system in connection. These include a management terminal 501 for administration and an application generator terminal 502 for programming the system.
  • Over a firewall hub 503 can also be a direct connection of the system to the Internet.
  • the workstations of the employees or call agents are also connected to the LAN, each comprising a terminal T i and a headset P i .
  • An SQL server 504 implements the database DB.
  • a gateway server 505 provides the gateway for validating credit card debit, bank account debit transactions, or the like. and is connected to one or more credit card companies, banks or the like via a connection (not shown). in connection.
  • the programming of the entire system is modular e.g. using graphical development tools to create IVR applications, such as the application generator software VIOLA available from Alcatel.
  • Speech recognition software on the slave server clusters 521 and 522 will be the software-based product L & H ASR 1500 / TSO the Company Lernout and Houspie used. This product is in the Lü, with speaker-independent recognition an active vocabulary of about 500 words in six different languages recognize a recognition rate of 95%.
  • the SQL database managed by the SQL Server 504 is based on the Microsoft SQL Server 6.5.
  • the functions listed in Table 1 below were defined as interfaces to the database and implemented in the form of stored procedures.
  • function description SP_GetSpofNoWeek Returns the WettNr. based on the week and game no.
  • SP_GetAccount Seek out the WettKtoNr. due to the Caller ID SP_Logon Sign in with WettKtoNr.
  • SP_CreateAccount Create a new betting account for new customers
  • SP GetBalance Returns the account balance of a betting account
  • SP_CheckTrans Check a credit card transaction
  • SP_GetCBHistory Provides an overview of placed multiple bets
  • SP_GetSMHistory Provides an overview of placed single bets
  • SP_GetPayHistory Provides an overview of deposits and withdrawals on the betting account
  • SP_GetSpofNo Returns the WettNr. based on the team names
  • SP_GetOdds Returns the odds to a bet SP_PlaceSMBet Placing a single bet SP_GetCBOfferNo Returns the WettNr.
  • the combo bet SP_GetStakeAmt Returns the min and max bets for a bet SP_PlaceGoalBet Placing a goal bet SP_PlaceCBBet Placing a combination bet SP_GetOpenMatches Returns a list of all open games and teams
  • the database DB also allows complete logging all user activities. If desired, you can in the database also all incoming calls as speech strings be logged (voice logging).
  • the invention can be applied to all types of bets, Games of chance, lotteries, telephone games or the like apply and is of course not on the illustrated embodiments but includes all variants which in fall within the scope of the attached claims.

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  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)

Claims (9)

  1. Procédé pour traiter des paris ou des jeux de hasard, qui comportent des annonces de pronostic et des demandes de gain, provenant d'appelants avec des adresses correspondantes, par le biais du réseau téléphonique en utilisant un système informatique, relié au réseau téléphonique, auquel sont raccordés une banque de données ainsi que des dispositifs casque-micro, avec les étapes suivantes :
    a) la mise à disposition dans la banque de données d'un premier ensemble limité d'échantillons d'éléments de langage prédéfinis et formant d'éventuelles annonces de pronostic parlées,
    b) la réception par le système informatique d'un appel arrivant,
    c) l'évaluation automatique d'un indicatif de l'appelant indépendant de l'adresse ou, en cas d'indicatif d'appelant ne pouvant pas être évalué ou n'étant pas disponible, la génération et l'annonce vocale d'un nouvel indicatif d'appelant indépendant de l'adresse, avec
    d) la détection précédente ou suivante d'une sélection de l'appelant entre, d'un côté, une annonce de pronostic sans adresse ou d'un autre côté, une demande de gain, et selon la détection, soit
    d1) dans le cas d'une annonce de pronostic : la conversion de la ou des annonces de pronostic dites par l'appelant à l'aide d'un procédé de reconnaissance de la parole, qui effectue une comparaison avec le premier ensemble d'échantillons d'éléments de langage, dans un enregistrement pouvant être traité par une machine et le stockage de l'enregistrement conjointement à l'indicatif de l'appelant dans la banque de données, soit
    d2) dans le cas d'une demande de gain : la transmission de la demande de gain à un dispositif casque-micro afin de communiquer l'adresse de l'appelant pour envoyer le gain.
  2. Procédé selon la revendication 1, caractérisé en ce que l'évaluation automatique de l'indicatif de l'appelant se fait sur la base d'un numéro de téléphone de l'appelant transmis par le réseau téléphonique public.
  3. Procédé selon la revendication 1, caractérisé en ce que l'évaluation automatique de l'indicatif de l'appelant se fait à l'aide d'un procédé de reconnaissance de la parole qui effectue une comparaison avec un deuxième ensemble limité d'échantillons d'éléments de langage prédéfinis et formant d'éventuels indicatifs d'appelant parlés.
  4. Procédé selon la revendication 3, caractérisé en ce que l'indicatif de l'appelant comporte un numéro de compte et un mot de passe.
  5. Procédé selon l'une des revendications 1 à 4, caractérisé par les étapes de :
    mise à disposition dans la banque de données d'un troisième ensemble limité d'échantillons d'éléments de langage prédéfinis et formant d'éventuelles transactions parlées liées au débit d'une carte bancaire, à des prélèvements sur un compte bancaire ou des choses semblables ; et
    conversion d'une transaction parlée, liée au débit d'une carte bancaire, à des prélèvements sur un compte bancaire ou des choses semblables, de l'appelant à l'aide d'un procédé de reconnaissance de la parole qui effectue une comparaison avec le troisième ensemble d'échantillons d'éléments de langage, dans un ensemble de transactions qui peut être traité par une machine et qui est stocké avec l'indicatif de l'appelant dans la banque de données.
  6. Procédé selon la revendication 5, caractérisé en ce que les enregistrements de transactions dans la banque de données sont vérifiés quant à la solvabilité par le biais d'un terminal de vérification de cartes bancaires, de comptes bancaires ou similaires.
  7. Procédé selon l'une des revendications 1 à 6, caractérisé en ce que la sélection à l'étape d) est effectuée par un chiffre de numérotation téléphonique communiqué par le réseau téléphonique.
  8. Procédé selon l'une des revendications 1 à 6, caractérisé en ce que la sélection à l'étape d) est effectuée au moyen de la voix et d'une reconnaissance de la parole.
  9. Programme informatique, implémentant un procédé selon l'une des revendications 1 à 8.
EP00938290A 1999-06-23 2000-05-25 Procede, systeme informatique et programme pour traiter des paris ou des jeux de hasard Expired - Lifetime EP1188155B1 (fr)

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DE20022756U DE20022756U1 (de) 1999-06-23 2000-05-25 Computersystem und Computerprogrammprodukt zur Verarbeitung von Wetten oder Glücksspielen
AT00938290T ATE301316T1 (de) 1999-06-23 2000-05-25 Verfahren, computersystem und programm zur verarbeitung von wetten oder glücksspielen

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AT0110899A AT409938B (de) 1999-06-23 1999-06-23 Verfahren und computersystem zur verarbeitung von wetten oder glücksspielen
AT110899 1999-06-23
PCT/AT2000/000149 WO2001001360A1 (fr) 1999-06-23 2000-05-25 Procede, systeme informatique et programme pour traiter des paris ou des jeux de hasard

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EP1188155A1 EP1188155A1 (fr) 2002-03-20
EP1188155B1 true EP1188155B1 (fr) 2005-08-03

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US (1) US6741682B1 (fr)
EP (1) EP1188155B1 (fr)
AT (1) AT409938B (fr)
AU (1) AU5370900A (fr)
DE (1) DE50010876D1 (fr)
WO (1) WO2001001360A1 (fr)

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IT1297051B1 (it) * 1997-06-13 1999-08-03 Telecom Italia Spa Metodo interattivo e telematico per l'automazione delle giocate in concorsi su pronostici.
AT409938B (de) 1999-06-23 2002-12-27 Train Detlef Verfahren und computersystem zur verarbeitung von wetten oder glücksspielen

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2009065201A2 (fr) * 2007-11-21 2009-05-28 Antonio Carlos Pereira Coelho Système de sécurité interactif décentralisé servant à faciliter des opérations portant sur des jeux de hasard et/ou de pari assortis au moyen d'une ligne téléphonique fixe et/ou mobile et/ou d'un répondeur automatique et/ou d'un terminal d'accès internet et/ou d'un terminal de tv et/ou iptv numérique interactive
WO2009065201A3 (fr) * 2007-11-21 2009-09-17 Antonio Carlos Pereira Coelho Système de sécurité interactif décentralisé servant à faciliter des opérations portant sur des jeux de hasard et/ou de pari assortis au moyen d'une ligne téléphonique fixe et/ou mobile et/ou d'un répondeur automatique et/ou d'un terminal d'accès internet et/ou d'un terminal de tv et/ou iptv numérique interactive

Also Published As

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US6741682B1 (en) 2004-05-25
DE50010876D1 (de) 2005-09-08
WO2001001360A1 (fr) 2001-01-04
AT409938B (de) 2002-12-27
ATA110899A (de) 2002-05-15
EP1188155A1 (fr) 2002-03-20
AU5370900A (en) 2001-01-31

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