EP0969419A2 - Apparat für eine Mautstation - Google Patents

Apparat für eine Mautstation Download PDF

Info

Publication number
EP0969419A2
EP0969419A2 EP99201467A EP99201467A EP0969419A2 EP 0969419 A2 EP0969419 A2 EP 0969419A2 EP 99201467 A EP99201467 A EP 99201467A EP 99201467 A EP99201467 A EP 99201467A EP 0969419 A2 EP0969419 A2 EP 0969419A2
Authority
EP
European Patent Office
Prior art keywords
toll booth
customer
customers
data
entry device
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP99201467A
Other languages
English (en)
French (fr)
Other versions
EP0969419A3 (de
Inventor
John Bernard Brenner
Michael Kenneth Shaw
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Fujitsu Services Ltd
Original Assignee
Fujitsu Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Fujitsu Services Ltd filed Critical Fujitsu Services Ltd
Publication of EP0969419A2 publication Critical patent/EP0969419A2/de
Publication of EP0969419A3 publication Critical patent/EP0969419A3/de
Withdrawn legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B15/00—Arrangements or apparatus for collecting fares, tolls or entrance fees at one or more control points
    • G07B15/06—Arrangements for road pricing or congestion charging of vehicles or vehicle users, e.g. automatic toll systems

Definitions

  • This invention relates to an apparatus for speeding up the processing of customers passing through toll booths.
  • a toll booth is meant any arrangement for controlling the passage of customers.
  • the invention is particularly, although not exclusively, concerned with toll booths for use where the customers are travelling in vehicles.
  • Toll booths may be used, for example, to control entry to events such as sports events, or to services such as a rail shuttle service. They may also be used to at the exit rather than the entrance, as for example in the case of a car park.
  • the processing performed at the toll booth may include, for example, security checks, checking of previously purchased tickets or reservations, issuing tickets, and collecting payment.
  • a problem with toll booths is that the processing can take a long time, leading to delays for customers, and excessive queuing, or else requiring a large number of tool booths to be provided.
  • the provision of extra toll booths is expensive, and may not be possible because of lack of space on the site.
  • the object of the present invention is to provide a way of speeding up the processing performed at toll booths. This increases throughput per toll booth and cuts queuing times.
  • the potential benefits include increased throughput capacity from a given number of booths, opportunities to reduce the number of booths that need to be operational and staffed for a given capacity, and improved customer satisfaction.
  • a toll booth system comprises: (a) a toll booth including data processing equipment for processing customers passing through the toll booth; (b) a data entry device, located adjacent to a queuing area for customers waiting to pass through the toll booth; and (c) processing means for receiving data entered at the data entry device and for performing preliminary processing activity in relation to a customer while that customer is queuing, before the customer reaches the toll booth.
  • the data entry device may comprise a keypad to allow the customer to key in information such as a ticket number.
  • the data entry device may comprise a reader for magnetic cards or smart cards.
  • the data entry device may also comprise a means for communicating to the customer, such as for example a display device (e.g. lights) or a loudspeaker.
  • the preliminary processing activity may comprise, for example, fetching personalised information about the customer, performing validity checks, and printing tickets.
  • the toll booth is intended to control entry of customers, travelling in vehicles, to a service for which tickets are required, such as a rail shuttle service.
  • Customers may have purchased their tickets in advance, or may have ordered them by post or telephone, or may have done neither of these.
  • the toll booth system comprises a number of manned toll booths 1.
  • Each toll booth contains a computer 2, which in this example is a conventional personal computer (PC) with keyboard 3 and display unit 4.
  • Each toll booth also contains a ticket printer 5, which in this example is a Fujitsu ATV-2 ticket printer.
  • the computer 2 in each toll booth is connected, through a network 6, to a central server computer 7.
  • the computer 2 runs customer processing software for processing the customers as they pass through the toll booth. This customer processing software may be conventional, and so will not be described in any further detail.
  • the computer runs preprocessing software, which will be described below.
  • the system also includes a number of data-entry devices 8, positioned adjacent to the queuing lanes. These devices may be similar to devices conventionally used for automatic entry barriers to car parks.
  • Each data entry device comprises a robust all-weather housing 9, mounted on a steel post 10.
  • the housing 9 contains a keypad 11, and a light 12.
  • the housing also carries a notice 13, providing instructions on how to use the device.
  • the notice invites customers who have already ordered tickets by post or telephone to key in their ticket numbers, with an explanation that this will help to process the vehicle more quickly.
  • the light 12 is illuminated to indicate that the ticket number has been accepted.
  • the data-entry device 8 is connected to the computer 2 in the toll booth by means of a buried RS 232 cable 14.
  • the cable 14 is connected to the computer 2 by means of a specialised adaptor module and driver in the computer, or alternatively by using the normal ports provided for asynchronous terminals.
  • the preprocessing software in the computer 2 obtains the data input by a customer at the associated data-entry device 8, and performs preliminary processing while the customer is still queuing, before the customer reaches the toll booth.
  • the preprocessing software may be based on terminal emulation communicating with the server 7 (if the system is terminal-based), or may comprise one or more modules that integrate into the customer processing software in the computer 2.
  • the preliminary processing includes fetching personalised information about the customer from the server 7, performing validity checks, and printing tickets (if required). It can be seen that the preliminary processing enables the vehicle to be processed more quickly when it reaches the toll booth, since time-consuming activities such as performing validity checks and printing the tickets will already have been carried out by then. This significantly increases the throughput of the toll booth.
  • the preliminary processing may also provide information about the vehicle or driver which can be used to enhance the dialogue between the customer and the toll booth operator. For example, it may allow the use of a personalised greeting such as "Good morning Mr Smith".
  • the information obtained from the preliminary processing may also provide opportunities for the operator to increase revenue (e.g. by offering the customer enrolment in a loyalty scheme, or selling the customer additional products or services).
  • the data-entry device may include a card reader for magnetic cards or smartcards, for customer identification.
  • the data-entry device may also include a loudspeaker, which may be used for making announcements to the customer.
  • the toll booth is manually operated.
  • the toll booth may be automatic and unmanned.
  • the preliminary stages of user interaction with the toll booth via the data-entry device enable completion to occur more immediately.
  • the data entry devices are connected directly to the computers in the toll booth, and the preliminary processing activity is performed in those computers.
  • the data entry devices may instead be connected to a server computer.
  • the preliminary processing activity is performed in the server, and the results sent to the computers in the toll booths.

Landscapes

  • Business, Economics & Management (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Devices For Checking Fares Or Tickets At Control Points (AREA)
EP99201467A 1998-07-02 1999-05-11 Apparat für eine Mautstation Withdrawn EP0969419A3 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB9814240 1998-07-02
GBGB9814240.9A GB9814240D0 (en) 1998-07-02 1998-07-02 Toll booth apparatus

Publications (2)

Publication Number Publication Date
EP0969419A2 true EP0969419A2 (de) 2000-01-05
EP0969419A3 EP0969419A3 (de) 2002-06-19

Family

ID=10834753

Family Applications (1)

Application Number Title Priority Date Filing Date
EP99201467A Withdrawn EP0969419A3 (de) 1998-07-02 1999-05-11 Apparat für eine Mautstation

Country Status (3)

Country Link
EP (1) EP0969419A3 (de)
AU (1) AU3237999A (de)
GB (1) GB9814240D0 (de)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6263316B1 (en) * 1999-02-02 2001-07-17 Momente, Llc Automated process for retailing to a vehicle occupant

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4493103A (en) * 1981-04-28 1985-01-08 Mitsubishi Jukogyo Kabushiki Kaisha Automatic toll-ticket issuing apparatus
FR2715242A1 (fr) * 1994-01-18 1995-07-21 Sanef Procédé et système pour faciliter le passage d'usagers motorisés à un poste de péage d'un réseau autoroutier par exemple.
EP0700019A1 (de) * 1994-08-05 1996-03-06 Toyota Jidosha Kabushiki Kaisha Fahrzeuggetragenes Gerät für ein automatisches Strassengebührzahlsystem und automatisches Strassengebührempfangsgerät
FR2754620A1 (fr) * 1996-10-10 1998-04-17 Trinh Trang Tan Dispositif de transfert et de convoyage de donnees adapte aux modes de paiement electronique pour les peages routier, autoroutier et parking

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4493103A (en) * 1981-04-28 1985-01-08 Mitsubishi Jukogyo Kabushiki Kaisha Automatic toll-ticket issuing apparatus
FR2715242A1 (fr) * 1994-01-18 1995-07-21 Sanef Procédé et système pour faciliter le passage d'usagers motorisés à un poste de péage d'un réseau autoroutier par exemple.
EP0700019A1 (de) * 1994-08-05 1996-03-06 Toyota Jidosha Kabushiki Kaisha Fahrzeuggetragenes Gerät für ein automatisches Strassengebührzahlsystem und automatisches Strassengebührempfangsgerät
FR2754620A1 (fr) * 1996-10-10 1998-04-17 Trinh Trang Tan Dispositif de transfert et de convoyage de donnees adapte aux modes de paiement electronique pour les peages routier, autoroutier et parking

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6263316B1 (en) * 1999-02-02 2001-07-17 Momente, Llc Automated process for retailing to a vehicle occupant

Also Published As

Publication number Publication date
AU3237999A (en) 2000-01-20
GB9814240D0 (en) 1998-09-02
EP0969419A3 (de) 2002-06-19

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