EP0314587A1 - Device for the transmission of information in a restaurant - Google Patents

Device for the transmission of information in a restaurant Download PDF

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Publication number
EP0314587A1
EP0314587A1 EP88420367A EP88420367A EP0314587A1 EP 0314587 A1 EP0314587 A1 EP 0314587A1 EP 88420367 A EP88420367 A EP 88420367A EP 88420367 A EP88420367 A EP 88420367A EP 0314587 A1 EP0314587 A1 EP 0314587A1
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EP
European Patent Office
Prior art keywords
main unit
information
display
unit
buttons
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP88420367A
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German (de)
French (fr)
Inventor
Jean-Claude Kalfoun
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Km Innovation
Original Assignee
KALFOUN JEAN CLAUDE
Km Innovation
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Publication date
Application filed by KALFOUN JEAN CLAUDE, Km Innovation filed Critical KALFOUN JEAN CLAUDE
Publication of EP0314587A1 publication Critical patent/EP0314587A1/en
Withdrawn legal-status Critical Current

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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B7/00—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00
    • G08B7/06—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources
    • G08B7/068—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources calling personnel in a restaurant, e.g. waiter call
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to a device for the transmission of information in a restaurant.
  • a server In a restaurant, the room staff must be as open as possible to the customers. However, a server must regularly be absent from the restaurant room to place orders, if there is no computer system for taking orders and transferring information between the room and the kitchen, to pick up the dishes. in the kitchen when they are ready, or to get aperitifs at the bar for example. Currently, nothing indicates to a waiter that dishes intended for one of the tables for which he is responsible, are ready in the kitchen. As a result, a server must regularly go to the kitchen to check if certain dishes are ready to be served.
  • the present invention aims to remedy these drawbacks.
  • this device includes: - a main processing unit, arranged at the place of preparation of dishes or drinks comprising a certain number of push-buttons or the like and a device for displaying information resulting from the action exerted on the buttons, at least one first table installed in the restaurant room, comprising means for displaying information resulting from the action exerted on the buttons of the processing unit, - And a second table installed at the place of taking charge of the prepared meals or drinks, comprising display means similar to those of the processing unit and a device for canceling the display of the various tables and the processing unit, the connection between the main processing unit and the two tables being carried out so that the supply of information at the level of the main unit results in the display of the information on the unit and on both tables, and that an action exerted on the second table allows the cancellation of the display on the unit and on the two tables.
  • this device comprises: a main processing unit, arranged at the place of preparation of dishes or drinks comprising in particular an electrical supply and a certain number of push-buttons each associated with an indicator light, with identification of the buttons for example by a number, -at least one first panel installed in the restaurant room, comprising a number of indicator lights equal to that of the pushbuttons on the main unit with a corresponding marking, and - a second panel installed at the place where the dishes or drinks are taken care of, comprising a number of push-buttons and, possibly, indicator lights equal to that of the main unit and identified in the same way, the connection between the main unit and the two panels being made in such a way that pressing a push button on the main unit results in the lighting of the corresponding indicator lights, respectively, on the main unit and the two tables, and that an impulse exerted on the corresponding button of the second table, allows to turn off these indicator lights.
  • the n indicator lights of the main unit and of the two panels are mounted in parallel three by three.
  • each push button is associated with a light indicator independent thereof.
  • each push button is equipped with an integrated indicator light.
  • the indicator lights can preferably be constituted by light-emitting diodes which are of very low current consumption.
  • the table located in the restaurant room has n lights numbered from 1 to n, each of which corresponds to a table. Depending on the shape and size of the room, these n LEDs can be grouped on the same support or arranged on several supports separate from each other.
  • the chef exerts an impulse on the push button whose number corresponds to that of the table for which the dish is intended.
  • This pulse results in the lighting of the indicators bearing this number on the main unit and on the two panels.
  • the waiter observing the table located in the restaurant room is therefore immediately informed that a dish is ready to be served. He then goes to the kitchen where, before taking charge of the dish considered on the serving hatch, he presses the push button bearing the same number mounted on the second table. This pulse causes the three indicator lights to go out beforehand.
  • the main unit comprises a programmable time delay system ensuring either the change of state of an indicator light, such as passage from a lit state to a flashing state, or the extinction of an indicator light and the illumination of another indicator light of another color, after a predetermined period of time.
  • the duration of the time delay corresponds to the normal duration of time during which a dish can be served without losing its qualities.
  • the change of state of the previously lit indicator light indicates to the server the urgency there is to fetch the dish in the kitchen.
  • the main unit is connected to a system for processing information and memorizing it making it possible, depending on the actuation of the push-buttons, to determine at the end of service, in particular the number of dishes served. per table, the average waiting time for a dish between when it is ready and when it is taken by the server, and finally the number of times the service limit times for a dish are exceeded.
  • this device comprises: - a main unit located on the place where the dishes are prepared, comprising a numeric and / or alphabetic keyboard and a display panel of the information supplied by the keyboard, - a first table installed in the restaurant saddle, comprising a display table of the information provided by the keyboard or in relation to the information provided by the keyboard, - and a second table installed at the place of taking charge of the prepared meals or drinks, comprising a numeric and / or alphabetic keyboard and a display table of the information provided by the main unit, this second table, also comprising means of canceling information provided by the main unit.
  • the first table comprises means for displaying codes each corresponding to a server
  • the main unit and the second table comprise means for displaying codes each corresponding to a table
  • a programmable computer controlling for each code of a table displayed on the main unit and on the second table, the display of the code of the server assigned to this table on the first table.
  • the device represented in FIG. 1, comprises a main unit 2 placed in the kitchen, a double board 3a, 3b placed in the restaurant room, and a board 4 placed near the kitchen on the other side of the serving hatch 5 where the waiters take charge of the dishes prepared in the kitchen.
  • the main unit comprises an electrical supply designated by the general reference 1, a switch 6 for energizing, as well as an indicator 7 for controlling the energization.
  • This main unit comprises sixteen push-buttons 8 each having at its center a light indicator 9, which is illuminated when an impulse has been exerted on the corresponding button 8.
  • the sixteen buttons are numbered from 1 to 16.
  • Each of the tables 3a, 3b includes eight indicator lights designated by the general reference 10, constituted for example by light-emitting diodes, the indicators of table 3a being numbered from 1 to 8 while the indicators Table 3b are numbered 9 to 16.
  • Table 4 comprises sixteen push buttons designated by the general reference 12 each of which has at its center a light 13 consisting for example of a light emitting diode.
  • These push-buttons 12 are numbered from 1 to 16.
  • the connection between the main unit 2 and the panels 3 and 4 is ensured by a multi-strand cable.
  • the electrical installation is carried out in such a way that the three indicator lights 9, 10, 13, bearing the same number are mounted in parallel.
  • the main unit can also be equipped with a device 14 for reading the number of dishes served per table, the average waiting time for a dish and the number of times that the dishes have been served, control of this display by a button 15 and reset to zero by a button 16.
  • the information collected at the level of the main unit can be transmitted to a processing and storage device to determine the number of dishes served per table, the waiting times for dishes on the serving hatch and the number of possible overruns of time per table.
  • Figure 2 shows an alternative embodiment of this device.
  • the main unit 22 arranged at the place of preparation of the dishes, comprises a numerical keyboard 23, and a table 24 of luminous display of the information provided by the keyboard.
  • a table 25 is provided in the room, comprising a display board which, in this case, has six light numbers, each number being assigned to a server.
  • the device being equipped with a computer, it is possible to program the table numbers in relation to the server numbers, so that the display of a table number determined on table 22 results in lighting. the number of the server concerned in table 25.
  • the table 22 is equipped with several buttons designated by the general reference 26 serving, respectively, for the validation of the information, for the programming, for the breaking and for the cancellation.
  • a second table 27 is installed comprising a keyboard 28 similar to the keyboard 23, and a light display device 29 similar to the device 24.
  • the display of a number on the device 24 is also reflected by displaying the same on the light device 29.
  • the server coming to take a dish can therefore identify, using table 27, which table the dish is intended for.
  • it dials on the keyboard 28 the number of the table for which the dish is intended confirms its entry and cancels the display by pressing buttons 30.
  • This cancellation of the display on the table 27 also cancels the display on table 22 as well as the lighting of the number of the server concerned in table 25.
  • This device also offers the same possibilities as the device described above, that is to say an integrated management of the service time and a possibility of flashing at the level of the table 25 when a predetermined time is exceeded.
  • the invention brings a great improvement to the existing technique, by providing a device allowing the server to keep maximum availability for the customer, while ensuring the service of the dishes prepared in the best conditions.
  • the invention is not limited to the sole embodiment of this device described above by way of example, on the contrary it embraces all of the variant embodiments.
  • the number of tables in the dining room and their location are variable and depending on the size and arrangement of the room, or even that the device could be used under the same conditions for transmission. between the bar and the restaurant, or between the kitchen and the room service of a hotel restaurant, that the indicator lights in the second table could be deleted, or that the reading and analysis block results (14,15,16) could be mounted inside the box of the main unit or at a distance from it, without departing from the scope of the invention.

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Abstract

This device includes a main unit (2) situated at the dish preparation point, and two panels (3, 4) situated respectively in the restaurant hall and at the dish pick-up point. The main unit (2) comprises means allowing information to be displayed on the first and second panels, and the second panel (4) comprises means allowing the previously displayed information to be cancelled. <??>Application to restaurant equipment. <IMAGE>

Description

La présente invention a pour objet un dispositif pour la transmission d'informations dans un restaurant.The present invention relates to a device for the transmission of information in a restaurant.

Dans un restaurant, le personnel de salle doit faire preuve d'un maximum de disponibilité vis-à-vis de la clientèle. Or un serveur doit régulièrement s'absenter de la salle de restaurant pour passer les commandes, s'il n'existe pas un système informatique de prise de commande et de transfert d'informations entre la salle et la cuisine, pour aller chercher les plats en cuisine lorsqu'ils sont prêts, ou pour aller chercher des apéritifs au bar par exemple. Actuellement, rien d'indique à un serveur que des plats destinés à l'une des tables dont il a la charge, sont prêts en cuisine. Il en résulte donc qu'un serveur doit régulièrement se rendre en cuisine pour vérifier si certains plats sont prêts à être servis. Ces allers et venues entre la salle de restaurant et la cuisine sont préjudiciables, d'une part à la qualité du service puisque détournant partiellement le serveur de sa disponibilité vis-à-vis des clients, et d'autre part, aux conditions optimales de dégustation des mets, qui peuvent rester un certain temps en attente en cuisine avant d'être servis.In a restaurant, the room staff must be as open as possible to the customers. However, a server must regularly be absent from the restaurant room to place orders, if there is no computer system for taking orders and transferring information between the room and the kitchen, to pick up the dishes. in the kitchen when they are ready, or to get aperitifs at the bar for example. Currently, nothing indicates to a waiter that dishes intended for one of the tables for which he is responsible, are ready in the kitchen. As a result, a server must regularly go to the kitchen to check if certain dishes are ready to be served. These comings and goings between the dining room and the kitchen are detrimental, on the one hand to the quality of the service since partially diverting the server from its availability vis-à-vis customers, and on the other hand, to the optimal conditions of tasting of dishes, which can remain in the kitchen for some time before being served.

La présente invention vise à remédier à ces inconvénients.The present invention aims to remedy these drawbacks.

A cet effet, ce dispositif comprend :
- une unité principale de traitement, disposée sur le lieu de préparation des plats ou des boissons comprenant un certain nombre de boutons-poussoirs ou similaires et un dispositif d'affichage des informations résultant de l'action exercée sur les boutons,
- au moins un premier tableau installé dans la salle de restaurant, comportant des moyens d'affichage des informations résultant de l'action exercée sur les boutons de l'unité de traitement,
- et un second tableau installé sur le lieu de prise en charge des plats ou des boissons préparés, comportant des moyens d'affichage similaires à ceux de l'unité de traitement et un dispositif d'annulation de l'affichage des différents tableaux et de l'unité de traitement,
la liaison entre l'unité principale de traitement et les deux tableaux étant réalisée de telle sorte que la fourniture d'une information au niveau de l'unité principale se traduise par l'affichage de l'information sur l'unité et sur les deux tableaux, et qu'une action exercée au niveau du second tableau permette l'annulation de l'affichage sur l'unité et sur les deux tableaux.To this end, this device includes:
- a main processing unit, arranged at the place of preparation of dishes or drinks comprising a certain number of push-buttons or the like and a device for displaying information resulting from the action exerted on the buttons,
at least one first table installed in the restaurant room, comprising means for displaying information resulting from the action exerted on the buttons of the processing unit,
- And a second table installed at the place of taking charge of the prepared meals or drinks, comprising display means similar to those of the processing unit and a device for canceling the display of the various tables and the processing unit,
the connection between the main processing unit and the two tables being carried out so that the supply of information at the level of the main unit results in the display of the information on the unit and on both tables, and that an action exerted on the second table allows the cancellation of the display on the unit and on the two tables.

Selon une première forme de réalisation, ce dispositif comprend :
- une unité principale de traitement, disposée sur le lieu de préparation des plats ou des boissons comportant notamment une alimen­tation électrique et un certain nombre de boutons-poussoirs associés chacun à un voyant lumineux, avec repérage des boutons par exemple par un numéro,
-au moins un premier tableau installé dans la salle de restaurant, comportant un nombre de voyants lumineux égal à celui des boutons-poussoirs de l'unité principale avec un repérage correspondant, et
- un second tableau installé sur le lieu de prise en charge des plats ou des boissons préparés, comportant un nombre de boutons-poussoirs et, éventuellement, de voyants lumineux égal à celui de l'unité principale et repérés de la même façon,
la liaison entre l'unité principale et les deux tableaux étant réalisée de telle sorte que l'enfoncement d'un bouton-poussoir sur l'unité principale se tra­duise par l'éclairage des voyants lumineux correspondant, respectivement, sur l'unité principale et les deux tableaux, et qu'une impulsion exercée sur le bouton correspondant du second tableau, permette d'éteindre ces voyants lumineux.According to a first embodiment, this device comprises:
a main processing unit, arranged at the place of preparation of dishes or drinks comprising in particular an electrical supply and a certain number of push-buttons each associated with an indicator light, with identification of the buttons for example by a number,
-at least one first panel installed in the restaurant room, comprising a number of indicator lights equal to that of the pushbuttons on the main unit with a corresponding marking, and
- a second panel installed at the place where the dishes or drinks are taken care of, comprising a number of push-buttons and, possibly, indicator lights equal to that of the main unit and identified in the same way,
the connection between the main unit and the two panels being made in such a way that pressing a push button on the main unit results in the lighting of the corresponding indicator lights, respectively, on the main unit and the two tables, and that an impulse exerted on the corresponding button of the second table, allows to turn off these indicator lights.

Avantageusement, d'un point de vue électrique, les n voyants lumineux de l'unité principale et des deux tableaux sont montés en parallèle trois par trois.Advantageously, from an electrical point of view, the n indicator lights of the main unit and of the two panels are mounted in parallel three by three.

Selon une première forme d'exécution, à chaque bouton-poussoir est associé un voyant lumineux indépendant de celui-ci-.According to a first embodiment, each push button is associated with a light indicator independent thereof.

Conformément à une autre possibilité, chaque bouton-poussoir est équipé d'un voyant lumineux intégré.According to another possibility, each push button is equipped with an integrated indicator light.

Les voyants lumineux peuvant de préférence être constitués par des diodes électro-luminescentes qui sont d'une consommation très faible en courant.The indicator lights can preferably be constituted by light-emitting diodes which are of very low current consumption.

En pratique le tableau situé dans la salle de restaurant comporte n voyants numérotés de 1 à n dont chacun correspond à une table. Suivant la forme et la taille de la salle ces n voyants peuvent être regroupés sur un même support ou disposés sur plusieurs supports distincts les uns des autres. Lorsqu'un plat est prêt à être servi, le chef de cuisine exerce une impulsion sur le bouton-poussoir dont le numéro correspond à celui de la table à laquelle le plat est destiné.In practice, the table located in the restaurant room has n lights numbered from 1 to n, each of which corresponds to a table. Depending on the shape and size of the room, these n LEDs can be grouped on the same support or arranged on several supports separate from each other. When a dish is ready to be served, the chef exerts an impulse on the push button whose number corresponds to that of the table for which the dish is intended.

Cette impulsion se traduit par l'allumage des voyants portant ce numéro sur l'unité principale et sur les deux tableaux. Le serveur observant le tableau situé dans la salle de restaurant est donc immédiatement informé qu'un plat est prêt à être servi. Il se rend alors en cuisine où, avant de prendre en charge le plat considéré sur le passe-plat, il enfonce le bouton-poussoir portant le même numéro monté sur le second tableau. Cette impulsion provoque l'extinction des trois voyants lumineux préalablement sous tension.This pulse results in the lighting of the indicators bearing this number on the main unit and on the two panels. The waiter observing the table located in the restaurant room is therefore immediately informed that a dish is ready to be served. He then goes to the kitchen where, before taking charge of the dish considered on the serving hatch, he presses the push button bearing the same number mounted on the second table. This pulse causes the three indicator lights to go out beforehand.

Avantageusement, l'unité principale comprend un système de temporisation programmable assurant soit le changement d'état d'un voyant lumineux, tel que passage d'un état allumé à un état clignotant, soit l'extinction d'un voyant lumineux et l'éclairage d'un autre voyant lumineux d'une autre couleur, après une période de temps prédéterminée. La durée de la temporisation correspond à la durée normale de temps pendant lequel un plat peut être servi sans perdre de ses qualités. Lorsque cette période est atteinte, le changement d'état du voyant lumineux préalablement éclairé indique au serveur l'urgence qu'il y a à aller chercher le plat en cuisine.Advantageously, the main unit comprises a programmable time delay system ensuring either the change of state of an indicator light, such as passage from a lit state to a flashing state, or the extinction of an indicator light and the illumination of another indicator light of another color, after a predetermined period of time. The duration of the time delay corresponds to the normal duration of time during which a dish can be served without losing its qualities. When this period is reached, the change of state of the previously lit indicator light indicates to the server the urgency there is to fetch the dish in the kitchen.

Selon une possibilité, l'unité principale est reliée à un système de traitement d'informations et de mémorisation de celles-ci permettant, en fonction de l'actionnement des boutons-poussoirs de déterminer en fin de service, notamment le nombre de plats servis par table, la durée d'attente moyenne d'un plat entre le moment où il est prêt et sa prise par le serveur, et enfin le nombre de dépassements des temps limites de service d'un plat.According to one possibility, the main unit is connected to a system for processing information and memorizing it making it possible, depending on the actuation of the push-buttons, to determine at the end of service, in particular the number of dishes served. per table, the average waiting time for a dish between when it is ready and when it is taken by the server, and finally the number of times the service limit times for a dish are exceeded.

L'analyse de ces résultats permet de déterminer d'une part la qualité du service et d'autre part, la productivité de chaque serveur.The analysis of these results makes it possible to determine on the one hand the quality of the service and on the other hand, the productivity of each server.

Selon une autre forme d'exécution, ce dispositif comprend :
- une unité principale disposée sur le lieu de préparation des plats comportant un clavier numérique et/ou alphabétique et un tableau d'affi­chage des informations fournies par le clavier,
- un premier tableau installé dans la selle de restaurant, compor­tant un tableau d'affichage des informations fournies par le clavier ou en relation avec les informations fournies par le clavier,
- et un second tableau installé sur le lieu de prise en charge des plats ou des boissons préparés, comportant un clavier numérique et/ou alphabétique et un tableau d'affichage des informations fournies par l'unité principale, ce second tableau, comportant également des moyens d'annulation des informations fournies par l'unité principale.According to another embodiment, this device comprises:
- a main unit located on the place where the dishes are prepared, comprising a numeric and / or alphabetic keyboard and a display panel of the information supplied by the keyboard,
- a first table installed in the restaurant saddle, comprising a display table of the information provided by the keyboard or in relation to the information provided by the keyboard,
- and a second table installed at the place of taking charge of the prepared meals or drinks, comprising a numeric and / or alphabetic keyboard and a display table of the information provided by the main unit, this second table, also comprising means of canceling information provided by the main unit.

Avantageusement, le premier tableau comprend des moyens d'affi­chage de codes correspondant chacun à un serveur, tandis que l'unité principale et le second tableau comportent des moyens d'affichage de codes correspondant chacun à une table, un calculateur programmable commandant pour chaque code d'une table affiché à l'unité principale et au second tableau, l'affichage du code du serveur affecté à cette table sur le premier tableau.Advantageously, the first table comprises means for displaying codes each corresponding to a server, while the main unit and the second table comprise means for displaying codes each corresponding to a table, a programmable computer controlling for each code of a table displayed on the main unit and on the second table, the display of the code of the server assigned to this table on the first table.

De toute façon, l'invention sera bien comprise à l'aide de la description qui suit, en référence au dessin schématique annexé représentant, à titre d'exemples non limitatifs, deux formes d'exécution de ce dispositif, es, aux figures 1 et 2, sous forme de schémas blocs.In any case, the invention will be clearly understood with the aid of the description which follows, with reference to the appended diagrammatic drawing representing, by way of nonlimiting examples, two embodiments of this device, es, in FIGS. 1 and 2, in the form of block diagrams.

Le dispositif, représenté à la figure 1, comprend une unité principale 2 placée en cuisine, un tableau double 3a, 3b placé dans la salle de restaurant, et un tableau 4 placé à proximité de la cuisine de l'autre côté du passe-plat 5 au niveau duquel les serveurs prennent en charge les plats préparés en cuisine.The device, represented in FIG. 1, comprises a main unit 2 placed in the kitchen, a double board 3a, 3b placed in the restaurant room, and a board 4 placed near the kitchen on the other side of the serving hatch 5 where the waiters take charge of the dishes prepared in the kitchen.

L'unité principale comporte une alimentation électrique désignée par la référence générale 1, un interrupteur 6 de mise sous tension, ainsi qu'un voyant 7 de contrôle de la mise sous tension. Cette unité principale comporte seize boutons-poussoirs 8 comportant chacun en son centre un voyant lumineux 9, qui est éclairé lorsqu'une impulsion a été exercée sur le bouton 8 correspondant. Les seize boutons sont numérotés de 1 à 16. Chacun des tableaux 3a, 3b comporte huit voyants lumineux désignés par la référence générale 10, constitués par exemple par des diodes électroluminescentes, les voyants du tableau 3a étant numérotés de 1 à 8 tandis que les voyants du tableau 3b sont numérotés de 9 à 16. Le tableau 4 comporte pour sa part seize boutons-poussoirs désignés par la référence générale 12 dont chacun comporte en son centre un voyant lumineux 13 constitué par exemple par une diode électroluminescente. Ces bouton-poussoirs 12 sont numérotés de 1 à 16. La liaison entre l'unité principale 2 et les tableaux 3 et 4 est assurée par un câble multibrins. Le montage électrique est réalisé de telle sorte que les trois voyants lumineux 9,10,13, portant le même numéro sont montés en parallèle.The main unit comprises an electrical supply designated by the general reference 1, a switch 6 for energizing, as well as an indicator 7 for controlling the energization. This main unit comprises sixteen push-buttons 8 each having at its center a light indicator 9, which is illuminated when an impulse has been exerted on the corresponding button 8. The sixteen buttons are numbered from 1 to 16. Each of the tables 3a, 3b includes eight indicator lights designated by the general reference 10, constituted for example by light-emitting diodes, the indicators of table 3a being numbered from 1 to 8 while the indicators Table 3b are numbered 9 to 16. Table 4 comprises sixteen push buttons designated by the general reference 12 each of which has at its center a light 13 consisting for example of a light emitting diode. These push-buttons 12 are numbered from 1 to 16. The connection between the main unit 2 and the panels 3 and 4 is ensured by a multi-strand cable. The electrical installation is carried out in such a way that the three indicator lights 9, 10, 13, bearing the same number are mounted in parallel.

L'unité principale peut également être équipée d'un dispositif de lecture 14 du nombre de plats servis par table, de la durée moyenne d'attente d'un plat et du nombre de dépassements des temps de service des plats, commande de cet affichage par un bouton 15 et remise à zéro par un bouton 16.The main unit can also be equipped with a device 14 for reading the number of dishes served per table, the average waiting time for a dish and the number of times that the dishes have been served, control of this display by a button 15 and reset to zero by a button 16.

En pratique, lorsqu'un plat est prêt pour la table numéro 1, le chef de cuisine appuie sur le bouton-poussoir 8 portant le numéro 1, ce qui se traduit par l'éclairage des voyants 9, 10 et 13 portant le numéro 1. L'éclairage du voyant 10 situé dans la salle indique au serveur chargé de la table numéro 1 qu'un plat destiné à cette table est prêt à être servi. Le serveur se rend en cuisine et prend sur le passe-plat 5 le plat qui lui est destiné. Au préalable il appuie sur le bouton-poussoir 12 portant le numéro 1, ce qui se traduit par l'extinction des trois voyants lumineux de rang 1. A l'aide du dispositif de temporisation, il lest possible à l'expiration d'un délai prédéterminé, de faire clignoter les voyants 9, 10, 13 pour attirer l'attention du serveur sur l'urgence qu'il y a à servir le plat en attente.In practice, when a dish is ready for table number 1, the head chef presses the push button 8 marked with number 1, which results in the lighting of indicator lights 9, 10 and 13 bearing the number 1. The lighting of indicator light 10 located in the room indicates to the waiter in charge of table number 1 that a dish intended for this table is ready to be served . The server goes to the kitchen and takes the dish intended for him from the serving hatch 5. Beforehand, he presses the push-button 12 bearing the number 1, which results in the extinction of the three row 1 indicator lights. With the delay device, it is possible to expire a predetermined time, to flash the indicators 9, 10, 13 to draw the server's attention to the urgency of serving the waiting dish.

Les informations recueillies au niveau de l'unité principale peuvent être transmises à un dispositif de traitement et de mémorisation pour déterminer le nombre de plats servis par table, les temps d'attente des plats sur le passe-plat et le nombre des dépassements éventuels de temps par table.The information collected at the level of the main unit can be transmitted to a processing and storage device to determine the number of dishes served per table, the waiting times for dishes on the serving hatch and the number of possible overruns of time per table.

La figure 2 représente une variante d'exécution de ce dispositif.Figure 2 shows an alternative embodiment of this device.

L'unité principale 22, disposée sur le lieu de préparation des plats, comprend un clavier 23 numérique, et un tableau 24 d'affichage lumineux des informations fournies par le clavier.The main unit 22, arranged at the place of preparation of the dishes, comprises a numerical keyboard 23, and a table 24 of luminous display of the information provided by the keyboard.

Il lest ainsi possible aux cuisiniers, disposant d'un plat de prêt, de composer sur le clavier 23 le numéro de la table à laquelle le plat est destiné. Lorsque plusieurs plats sont prêts, les numéros des tables concernées s'affichent les uns à la suite des autres sur le cadran 24.It is thus possible for cooks, having a ready dish, to dial on the keyboard 23 the number of the table for which the dish is intended. When several dishes are ready, the numbers of the tables concerned are displayed one after the other on the dial 24.

Il est prévu en salle, un tableau 25 comportant un tableau d'affichage qui, dans le cas présent, possède six numéros lumineux, chaque numéro étant affecté à un serveur.A table 25 is provided in the room, comprising a display board which, in this case, has six light numbers, each number being assigned to a server.

Le dispositif étant équipé d'un calculateur, il est possible de programmer les numéros de tables en relation avec les numéros des serveurs, de telle sorte que l'affichage d'un numéro de table déterminé sur le tableau 22 se traduise par l'éclairage du numéro du serveur concerné sur le tableau 25.The device being equipped with a computer, it is possible to program the table numbers in relation to the server numbers, so that the display of a table number determined on table 22 results in lighting. the number of the server concerned in table 25.

A cet effet, le tableau 22 est équipé de plusieurs boutons désignés par la référence générale 26 servant, respectivement, à la validation des informations, à la programmation, à la rupture et à l'annulation.For this purpose, the table 22 is equipped with several buttons designated by the general reference 26 serving, respectively, for the validation of the information, for the programming, for the breaking and for the cancellation.

Sur le lieu de prise en charge des plats est installé un second tableau 27 comportant un clavier 28 similaire au clavier 23, et un dispositif d'affichage lumineux 29 similaire au dispositif 24.On the place where the dishes are taken care of, a second table 27 is installed comprising a keyboard 28 similar to the keyboard 23, and a light display device 29 similar to the device 24.

L'affichage d'un numéro sur le dispositif 24 se traduit d'ailleurs par l'affichage du même sur le dispositif lumineux 29. Le serveur venant prendre un plat peut donc identifier, à l'aide du tableau 27, à quelle table le plat est destiné. Lorsqu'il prend en charge le plat, il compose sur le clavier 28 le numéro de la table à laquelle le plat est destiné, valide sa saisie et annule l'affichage par action sur des boutons 30. Cette annulation de l'affichage sur le tableau 27 annule également l'affichage sur le tableau 22 ainsi que l'éclairage du numéro du serveur concerné sur le tableau 25.The display of a number on the device 24 is also reflected by displaying the same on the light device 29. The server coming to take a dish can therefore identify, using table 27, which table the dish is intended for. When it takes care of the dish, it dials on the keyboard 28 the number of the table for which the dish is intended, confirms its entry and cancels the display by pressing buttons 30. This cancellation of the display on the table 27 also cancels the display on table 22 as well as the lighting of the number of the server concerned in table 25.

Ce dispositif offre également les mêmes possibilités que le dispositif décrit précédemment, c'est-à-dire une gestion intégrée du temps de service et une possibilité de clignotement au niveau du tableau 25 lorsqu'un temps prédéterminé est dépassé.This device also offers the same possibilities as the device described above, that is to say an integrated management of the service time and a possibility of flashing at the level of the table 25 when a predetermined time is exceeded.

Comme il ressort de ce qui précède, l'invention apporte une grande amélioration à la technique existante, en fournissant un dispositif permettant au serveur de conserver un maximum de disponibilité pour le client, tout en assurant le service des plats préparés dans le meilleures conditions.As is apparent from the above, the invention brings a great improvement to the existing technique, by providing a device allowing the server to keep maximum availability for the customer, while ensuring the service of the dishes prepared in the best conditions.

Comme il va de soi l'invention ne se limite pas à la seule forme d'exécution de ce dispositif décrite ci-dessus à titre d'exemple, elle en embrasse au contraire, toutes les variantes de réalisation. C'est ainsi notamment, que le nombre de tableaux dans la salle de restaurant et leur localisation sont variables et fonction de la taille et de l'agencement de la salle, ou encore que le dispositif pourrait être utilisé dans les mêmes conditions pour la transmission d'informations entre le bar et la salle de restaurant, ou entre la cuisine et le service d'étage d'un hôtel restaurant, que les voyants lumineux du second tableau pourraient être supprimés, ou encore que le bloc de lecture et d'analyse des résultats (14,15,16) pourrait être monté à l'intérieur du coffret de l'unité principale ou à distance de celle-ci, sans que l'on sorte pour autant du cadre de l'invention.As it goes without saying, the invention is not limited to the sole embodiment of this device described above by way of example, on the contrary it embraces all of the variant embodiments. Thus, in particular, the number of tables in the dining room and their location are variable and depending on the size and arrangement of the room, or even that the device could be used under the same conditions for transmission. between the bar and the restaurant, or between the kitchen and the room service of a hotel restaurant, that the indicator lights in the second table could be deleted, or that the reading and analysis block results (14,15,16) could be mounted inside the box of the main unit or at a distance from it, without departing from the scope of the invention.

Claims (10)

1. Dispositif pour la transmission d'informations dans un restaurant, caractérisé en ce qu'il comprend :
- une unité principale (2, 22) de traitement, disposée sur le lieu de préparation des plats ou des boissons comprenant un certain nombre de boutons-poussoirs (8) ou similaires et un dispositif d'affichage des informa­tions résultant de l'action exercée sur les boutons,
- au moins un premier tableau (3a, 3b, 25) installé dans la salle de restaurant, comportant des moyens d'affichage des informations résultant de l'action exercée sur les boutons de l'unité de traitement,
- et un second tableau (4, 27) installé sur le lieu de prise en charge des plats ou des boissons préparés, comportant des moyens d'affichage similaires à ceux de l'unité de traitement et un dispositif d'annulation de l'affichage des différents tableaux et de l'unité de traitement,
la liaison entre l'unité principale (2, 22) de traitement et les deux tableaux (3,4, 25, 27) étant réalisée de telle sorte que la fourniture d'une information au niveau de l'unité principale se traduise par l'affichage de l'information sur l'unité et sur les deux tableaux, et qu'une action exercée au niveau du second tableau permette l'annulation de l'affichage sur l'unité et sur les deux tableaux.1. Device for the transmission of information in a restaurant, characterized in that it comprises:
- a main processing unit (2, 22), arranged at the place of preparation of dishes or drinks comprising a number of push buttons (8) or the like and a device for displaying information resulting from the action exerted on the buttons,
- at least a first table (3a, 3b, 25) installed in the restaurant room, comprising means for displaying information resulting from the action exerted on the buttons of the processing unit,
- And a second table (4, 27) installed at the place of taking over of the prepared meals or drinks, comprising display means similar to those of the processing unit and a display cancellation device different tables and the processing unit,
the connection between the main processing unit (2, 22) and the two tables (3,4, 25, 27) being carried out in such a way that the supply of information at the level of the main unit results in l display of the information on the unit and on the two tables, and that an action exerted on the second table allows the cancellation of the display on the unit and on the two tables. 2. Dispositif selon la revendication 1, caractérisé en ce qu'il comprend :
- une unité principale (2) de traitement, disposée sur le lieu de préparation des plats ou des boissons cotant notamment une alimentation électrique (5) et un certain nombre de boutons-poussoirs (8), associés chacun à un voyant lumineux (9), avec repérage des boutons par exemple par un numéro,
- au moins un premier tableau (3a, 3b) installé dans la salle de restaurant, comportant un nombre de voyants lumineux (10) égal à celui des boutons-poussoirs (8) de l'unité principale avec un repérage correspondant, et - un second tableau (4) installé sur le lieu de prise en charge des plats ou des boissons préparés, comportant un nombre de boutons-poussoirs (12) et, éventuellement, de voyants lumineux (13) égal à celui de l'unité principale et repérés de la même façon,
la liaison entre l'unité principale (2) et les deux tableaux (3, 4) étant réalisée, de telle sorte que l'enfoncement d'un bouton-poussoir sur l'unité principale (2) se traduise par l'éclairage des voyants lumineux (9, 10, 13) correspondant, respectivement, sur l'unité principale et les deux tableaux, et qu'une impulsion exercée sur le bouton correspondant (2) du second tableau (4) permette d'éteindre ces voyants lumineux.2. Device according to claim 1, characterized in that it comprises:
- a main processing unit (2), placed at the place of preparation of dishes or drinks including a power supply (5) and a number of push buttons (8), each associated with an indicator light (9) , with identification of the buttons for example by a number,
- at least one first panel (3a, 3b) installed in the restaurant room, comprising a number of indicator lights (10) equal to that of the pushbuttons (8) of the main unit with a corresponding marking, and - a second panel (4) installed at the place of taking over of the prepared meals or drinks, comprising a number of push-buttons (12) and, optionally, indicator lights (13) equal to that of the main unit and marked in the same way,
the connection between the main unit (2) and the two panels (3, 4) being carried out, so that the pressing of a push button on the main unit (2) results in the lighting of the indicator lights (9, 10, 13) corresponding, respectively, on the main unit and the two panels, and that an impulse exerted on the corresponding button (2) of the second panel (4) allows to extinguish these indicator lights. 3. Dispositif selon la revendication 2, caractérisé en ce que d'un point de vue électrique, les n voyants lumineux (9,10,13) de l'unité principale et des deux tableaux sont montés en parallèle trois par trois.3. Device according to claim 2, characterized in that from an electrical point of view, the n indicator lights (9,10,13) of the main unit and of the two panels are mounted in parallel three by three. 4. Dispositif selon l'une quelconque des revendications 2 et 3, caractérisé en ce qu'à chaque bouton-poussoir (8,12) est associé un voyant lumineux (9,13) indépendant de celui-ci.4. Device according to any one of claims 2 and 3, characterized in that each push button (8,12) is associated with a light indicator (9,13) independent thereof. 5. Dispositif selon l'une quelconque des revendications 2 et 3, caractérisé en ce que chaque bouton-poussoir (8,12) est équipé d'un voyant lumineux intégré.5. Device according to any one of claims 2 and 3, characterized in that each push button (8,12) is equipped with an integrated indicator light. 6. Dispositif selon l'une quelconque des revendications 4 et 5, caractérisé en ce que les voyants lumineux (9,10,13) sont constitués par des diodes électroluminescentes.6. Device according to any one of claims 4 and 5, characterized in that the indicator lights (9,10,13) are constituted by light-emitting diodes. 7. Dispositif selon l'une quelconque des revendications 1 à 6, caractérisé en ce que l'unité principale (2) comprend un système de temporisation programmable assurant soit le changement d'état d'un voyant lumineux (9,10,13), tel que passage d'un état allumé à un état clignotant, soit l'extinction d'un voyant lumineux et l'éclairage d'un autre voyant lumineux d'une autre couleur, après une période de temps prédéterminée.7. Device according to any one of claims 1 to 6, characterized in that the main unit (2) comprises a programmable timing system ensuring either the change of state of an indicator light (9,10,13) , such as passage from a lit state to a flashing state, ie the extinction of an indicator light and the lighting of another indicator light of another color, after a predetermined period of time. 8. Dispositif selon l'une quelconque des revendications 1 à 7, caractérisé en ce que l'unité principale (2) est reliée à un système de traitement d'informations et de mémorisation de celles-ci permettant, en fonction de l'actionnement des boutons-poussoirs (8,12), de déterminer en fin de service, notamment le nombre de tables servies, le nombre de plats servis par table, la durée d'attente moyenne d'un plat entre le moment où il est prêt et sa prise par le serveur, et enfin le nombre de dépassements des temps limites de service d'un plat.8. Device according to any one of claims 1 to 7, characterized in that the main unit (2) is connected to an information processing system and memorization thereof allowing, depending on the actuation push buttons (8,12), to determine at the end of service, in particular the number of tables served, the number of dishes served per table, the average waiting time for a dish between the time it is ready and its take by the server, and finally the number of times the service time limits for a dish were exceeded. 9. Dispositif selon la revendication 1, caractérisé en ce qu'il comprend :
- une unité principale (22) disposée sur le lieu de préparation des plats comportant un clavier (23) numérique et/ou alphabétique et un tableau (24) d'affichage des informations fournies par le clavier,
- un premier tableau (25) installé dans la salle de restaurant, comportant un tableau d'affichage des informations fournies par le clavier ou en relation avec les informations fournies par le clavier,
- et un second tableau (27) installé sur le lieu de prise en charge des plats ou des boissons préparés, comportant un clavier (28) numérique et/ou alphabétique et un tableau d'affichage (29) des informations fournies par l'unité principale, ce second tableau, comportant également des moyens d'annulation des informations fournies par l'unité principale.9. Device according to claim 1, characterized in that it comprises:
a main unit (22) arranged at the place of preparation of the dishes comprising a numerical and / or alphabetical keyboard (23) and a table (24) for displaying the information supplied by the keyboard,
- a first table (25) installed in the restaurant room, comprising a display panel of the information provided by the keyboard or in relation to the information provided by the keyboard,
- And a second table (27) installed at the place of taking charge of the dishes or prepared drinks, comprising a numerical and / or alphabetical keyboard (28) and a display board (29) of the information provided by the unit main, this second table, also comprising means for canceling the information supplied by the main unit. 10. Dispositif selon la revendication 9, caractérisé en ce que le premier tableau (25) comprend des moyens d'affichage de codes correspon­dant chacun à un serveur, tandis que l'unité principale (22) et le second tableau (27) comportent des moyens d'affichage de codes correspondant chacun à une table, un calculateur programmable commandant, pour chaque code, d'une table affichée à l'unité principale (22) et au second tableau (27), l'affichage du code du serveur affecté à cette table sur le premier tableau (25).10. Device according to claim 9, characterized in that the first table (25) comprises means for displaying codes each corresponding to a server, while the main unit (22) and the second table (27) include means for displaying codes each corresponding to a table, a programmable computer controlling, for each code, a table displayed on the main unit (22) and on the second table (27), the display of the code of the assigned server at this table on the first table (25).
EP88420367A 1987-10-30 1988-10-27 Device for the transmission of information in a restaurant Withdrawn EP0314587A1 (en)

Applications Claiming Priority (2)

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FR8715594 1987-10-30
FR8715594A FR2622718B1 (en) 1987-10-30 1987-10-30 DEVICE FOR TRANSMITTING INFORMATION IN A RESTAURANT

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EP0314587A1 true EP0314587A1 (en) 1989-05-03

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Also Published As

Publication number Publication date
FR2622718B1 (en) 1990-05-25
JPH01155466A (en) 1989-06-19
FR2622718A1 (en) 1989-05-05
US4935720A (en) 1990-06-19
AU2442788A (en) 1989-05-04

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