DK2232835T3 - Samlet omstillingsbordssystem med flere teknologier - Google Patents

Samlet omstillingsbordssystem med flere teknologier Download PDF

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Publication number
DK2232835T3
DK2232835T3 DK09702577.9T DK09702577T DK2232835T3 DK 2232835 T3 DK2232835 T3 DK 2232835T3 DK 09702577 T DK09702577 T DK 09702577T DK 2232835 T3 DK2232835 T3 DK 2232835T3
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DK
Denmark
Prior art keywords
call
user
related data
server
network
Prior art date
Application number
DK09702577.9T
Other languages
English (en)
Inventor
Helge Vangestad
Jo Monsen
Original Assignee
Zisson As
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Zisson As filed Critical Zisson As
Application granted granted Critical
Publication of DK2232835T3 publication Critical patent/DK2232835T3/da

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)

Claims (6)

1. Omstillingsbordssystem med flere teknologier (10; 100), som omfatter: netværkshardware (16), der er tilpasset til at tilvejebringe datakommunikation over et netværk; en webserver (70; 170), der anvender netværkshardwaren til at tilvejebringe en grafisk brugergrænseflade for et omstillingsbord til en brugerterminal, der er forbundet med netværket; hvilket system (10; 100) er indrettet således, at webserveren (70; 170) præsenterer opkaldsrelaterede data for brugeren, og endvidere således, at en bruger tilvejebringer inddata til den grafiske brugergrænseflade, således at opkaldsanmodninger udgår fra webserveren (70; 170); kendetegnet ved, at det yderligere omfatter: mindst en Voice over Internet Protocol, VoIP,-omskifter (20), der er tilpasset til at anvende netværkshardwaren (16) til at understøtte et VolP-opkald over netværket som reaktion på opkaldsanmodninger, der udgår fra webserveren (70; 170); et lagersystem, der indbefatter en database (60; 160) indeholdende brugerspecifikke data (62) for en flerhed af brugere og et databaseapplikationsprogram, hvilket lagersystem er tilpasset til at modtage første opkaldsrelaterede data fra VolP-omskifteren (20), hvilke første opkaldsrelaterede data angiver en aktuel opkaldsstatus for flerheden af brugere, og tilvejebringe tilsvarende opkaldsrelaterede data (52) til webserveren (70; 170) og i databasen (60; 160) forbinde første opkaldsrelaterede data for en bruger med tilsvarende brugerspecifikke data for den bruger; og en webtjenesteserver (80; 180), der anvender netværkshardwaren (16) til at opnå anden opkaldsrelaterede data (83, 85) fra en bærer af ikke-VolP-opkald, hvilke anden opkaldsrelaterede data angiver en aktuel opkaldsstatus for flerheden af brugere, og tilvejebringer tilsvarende opkaldsrelaterede data til lagersystemet; og hvor brugergrænsefladen er tilpasset til på brugerterminalen (90) at præsentere mindst en del af de brugerspecifikke data (62) og mindst en del af hver af de tilsvarende første (52) og anden (83, 85) opkaldsrelaterede data.
2. System ifølge krav 1, yderligere omfattende en kommunikationsstruktur (50), der er tilpasset til at sammenkoble lagersystemet med den mindst ene VolP-omskifter (20), hvor kommunikationsstrukturen (50) opnår opkaldsanmodninger fra webserveren (70; 170) og fremsender tilsvarende opkaldskommandoer til VolP-omskifteren (20).
3. System ifølge krav 2, hvor opkaldsanmodningerne udgår fra webserveren (70; 170) og lagres i lagersystemet.
4. System ifølge krav 1, hvor webtjenesteserveren (80; 180) benytter Simple Object Access Protocol, SOAP,-protokollen til kommunikationsmæssigt at virke sammen med en server af bæreren (82, 84).
5. System ifølge krav 4, hvor bæreren er mindst et blandt et GSM-, UMTS-eller PSTN-kommunikationsnetværk (42).
6. System ifølge et hvilket som helst af kravene 1 eller 2, yderligere omfattende: mindst en centralenhed, CPU, (12), der er i stand til at styre netværkshardwaren (16); og en hukommelse (14), som omfatter en programkode, der kan eksekveres af CPU'en (12) til tilvejebringelse af webserveren (70; 170), webtjenesteserveren (80; 180) og den mindst ene VolP-omskifter (20).
DK09702577.9T 2008-01-18 2009-01-16 Samlet omstillingsbordssystem med flere teknologier DK2232835T3 (da)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US1168308P 2008-01-18 2008-01-18
US1168408P 2008-01-18 2008-01-18
PCT/IB2009/005016 WO2009090560A2 (en) 2008-01-18 2009-01-16 A unified multi technology switchboard system

Publications (1)

Publication Number Publication Date
DK2232835T3 true DK2232835T3 (da) 2019-03-04

Family

ID=40749736

Family Applications (1)

Application Number Title Priority Date Filing Date
DK09702577.9T DK2232835T3 (da) 2008-01-18 2009-01-16 Samlet omstillingsbordssystem med flere teknologier

Country Status (6)

Country Link
US (1) US8514780B2 (da)
EP (1) EP2232835B1 (da)
CA (1) CA2712396C (da)
DK (1) DK2232835T3 (da)
PT (1) PT2232835T (da)
WO (1) WO2009090560A2 (da)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20140269500A1 (en) * 2013-03-15 2014-09-18 Vonage Network, Llc Systems and methods for handling incoming communications directed to a telephony device
TW201603553A (zh) * 2014-07-10 2016-01-16 弘訊科技股份有限公司 總機設備及其使用方式暨總機系統
US11470200B2 (en) * 2020-09-29 2022-10-11 Charter Communications Operating, Llc Key system module for softphone or embedded voice applications

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5960442A (en) * 1997-11-12 1999-09-28 Genesys Telecommunications Laboratories, Inc. Real-time interactive directory
DE19836064A1 (de) * 1998-08-10 2000-02-17 Bosch Gmbh Robert Verfahren zur Anzeige von Daten über Zielteilnehmer
FI110910B (fi) 2000-08-22 2003-04-15 Elisa Solutions Oy Menetelmä ja järjestelmä puhelinvaihteenhoitajan työn helpottamiseksi
US20020164006A1 (en) * 2001-05-04 2002-11-07 Weiss Lewis E. Electronic document call back system
US20030215080A1 (en) * 2002-05-17 2003-11-20 Wengrovitz Michael S. Presence-aware private branch exchange (PBX)
US7668157B2 (en) * 2003-07-25 2010-02-23 Verizon Patent And Licensing Inc. Presence based telephony
US7804949B2 (en) * 2003-12-31 2010-09-28 Alcatel Lucent Client-based integration of PBX and messaging systems
US20050213609A1 (en) * 2004-03-25 2005-09-29 Alec Brusilovsky Providing internet users with presence information about telephone lines in the public switched telephone network
GB0408457D0 (en) * 2004-04-15 2004-05-19 Ring 2 Comm Ltd Various improvements relating to telephone and conference calls between telephony devices
US7295838B2 (en) * 2004-09-30 2007-11-13 International Business Machines Corporation Method, apparatus and computer program product for accessing a facility directory
US20060101098A1 (en) * 2004-11-10 2006-05-11 Morgan David P Session initiation protocol call center
KR100792374B1 (ko) * 2006-08-24 2008-01-08 주식회사 이노와이어리스 트렁크 게이트웨이의 모니터링 시스템 및 방법

Also Published As

Publication number Publication date
WO2009090560A3 (en) 2009-09-11
EP2232835B1 (en) 2018-11-14
PT2232835T (pt) 2019-02-13
EP2232835A2 (en) 2010-09-29
CA2712396A1 (en) 2009-07-23
CA2712396C (en) 2016-12-13
US20110122814A1 (en) 2011-05-26
US8514780B2 (en) 2013-08-20
WO2009090560A2 (en) 2009-07-23

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