DE69132983D1 - Verfahren und Gerät zur dynamischen und voneinander abhängigen Verarbeitung eingehender und ausgehender Anrufe - Google Patents

Verfahren und Gerät zur dynamischen und voneinander abhängigen Verarbeitung eingehender und ausgehender Anrufe

Info

Publication number
DE69132983D1
DE69132983D1 DE69132983T DE69132983T DE69132983D1 DE 69132983 D1 DE69132983 D1 DE 69132983D1 DE 69132983 T DE69132983 T DE 69132983T DE 69132983 T DE69132983 T DE 69132983T DE 69132983 D1 DE69132983 D1 DE 69132983D1
Authority
DE
Germany
Prior art keywords
calls
inbound
outbound
trunks
service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69132983T
Other languages
English (en)
Other versions
DE69132983T2 (de
Inventor
Aleksander Szlam
Dean H Harris
Crooks, Jr
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Inventions Inc
Original Assignee
Inventions Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=24126185&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=DE69132983(D1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Inventions Inc filed Critical Inventions Inc
Application granted granted Critical
Publication of DE69132983D1 publication Critical patent/DE69132983D1/de
Publication of DE69132983T2 publication Critical patent/DE69132983T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/64—Distributing or queueing
    • H04Q3/66—Traffic distributors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13056—Routines, finite state machines
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13106—Microprocessor, CPU
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13141—Hunting for free outlet, circuit or channel
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1315—Call waiting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13164—Traffic (registration, measurement,...)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13166—Fault prevention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1318—Ringing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13204—Protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1325—Priority service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1326—Consultation call, broker's call, call hold, toggling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13335—Simulation, emulation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13405—Dual frequency signaling, DTMF

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Detergent Compositions (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Selective Calling Equipment (AREA)
DE69132983T 1990-06-05 1991-05-14 Verfahren und Gerät zur dynamischen und voneinander abhängigen Verarbeitung eingehender und ausgehender Anrufe Expired - Fee Related DE69132983T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/533,489 US5214688A (en) 1990-06-05 1990-06-05 Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls

Publications (2)

Publication Number Publication Date
DE69132983D1 true DE69132983D1 (de) 2002-05-16
DE69132983T2 DE69132983T2 (de) 2002-10-31

Family

ID=24126185

Family Applications (3)

Application Number Title Priority Date Filing Date
DE69132983T Expired - Fee Related DE69132983T2 (de) 1990-06-05 1991-05-14 Verfahren und Gerät zur dynamischen und voneinander abhängigen Verarbeitung eingehender und ausgehender Anrufe
DE69133498T Expired - Fee Related DE69133498T2 (de) 1990-06-05 1991-05-14 Verfahren und Gerät zur dynamischen und voneinander abhängigen Verarbeitung eingehender und ausgehender Anrufe
DE199191304304T Pending DE460816T1 (de) 1990-06-05 1991-05-14 Verfahren und geraet zur dynamischen und voneinander abhaengigen verarbeitung eingehender und ausgehender anrufe.

Family Applications After (2)

Application Number Title Priority Date Filing Date
DE69133498T Expired - Fee Related DE69133498T2 (de) 1990-06-05 1991-05-14 Verfahren und Gerät zur dynamischen und voneinander abhängigen Verarbeitung eingehender und ausgehender Anrufe
DE199191304304T Pending DE460816T1 (de) 1990-06-05 1991-05-14 Verfahren und geraet zur dynamischen und voneinander abhaengigen verarbeitung eingehender und ausgehender anrufe.

Country Status (9)

Country Link
US (2) US5214688A (de)
EP (2) EP0460816B1 (de)
JP (1) JP3093822B2 (de)
AT (2) ATE216164T1 (de)
AU (1) AU636978B2 (de)
BR (1) BR9102309A (de)
CA (1) CA2041882C (de)
DE (3) DE69132983T2 (de)
ES (1) ES2029988T1 (de)

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BR9102309A (pt) 1992-01-14
ATE216164T1 (de) 2002-04-15
US5214688A (en) 1993-05-25
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ES2029988T1 (es) 1992-10-16
AU636978B2 (en) 1993-05-13
JP3093822B2 (ja) 2000-10-03
CA2041882C (en) 2000-10-03
AU7642091A (en) 1991-12-12
EP0460816B1 (de) 2002-04-10
EP0460816A3 (en) 1993-04-21
DE460816T1 (de) 1992-07-23
CA2041882A1 (en) 1991-12-06
EP1172996A1 (de) 2002-01-16
JPH06217015A (ja) 1994-08-05
DE69133498D1 (de) 2006-01-19
DE69133498T2 (de) 2007-01-11
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USRE36416E (en) 1999-11-30
ATE313209T1 (de) 2005-12-15

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