CN116721743A - Appointment management method and system for skin surgery outpatient operation - Google Patents
Appointment management method and system for skin surgery outpatient operation Download PDFInfo
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- CN116721743A CN116721743A CN202310082032.XA CN202310082032A CN116721743A CN 116721743 A CN116721743 A CN 116721743A CN 202310082032 A CN202310082032 A CN 202310082032A CN 116721743 A CN116721743 A CN 116721743A
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- 238000001356 surgical procedure Methods 0.000 title claims abstract description 82
- 238000007726 management method Methods 0.000 title claims abstract description 22
- 238000012790 confirmation Methods 0.000 claims description 22
- 238000012544 monitoring process Methods 0.000 claims description 22
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- 230000004048 modification Effects 0.000 claims description 10
- 238000013459 approach Methods 0.000 claims description 6
- 239000002699 waste material Substances 0.000 abstract description 3
- 238000009534 blood test Methods 0.000 description 23
- 238000001514 detection method Methods 0.000 description 14
- 238000012360 testing method Methods 0.000 description 10
- 239000008280 blood Substances 0.000 description 9
- 210000004369 blood Anatomy 0.000 description 9
- 201000010099 disease Diseases 0.000 description 5
- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 5
- 238000003745 diagnosis Methods 0.000 description 4
- 208000006379 syphilis Diseases 0.000 description 4
- 238000007689 inspection Methods 0.000 description 3
- 238000000034 method Methods 0.000 description 3
- 108010074051 C-Reactive Protein Proteins 0.000 description 2
- 102100032752 C-reactive protein Human genes 0.000 description 2
- 208000005176 Hepatitis C Diseases 0.000 description 2
- 241000589884 Treponema pallidum Species 0.000 description 2
- 201000011510 cancer Diseases 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 208000002672 hepatitis B Diseases 0.000 description 2
- 102000039446 nucleic acids Human genes 0.000 description 2
- 108020004707 nucleic acids Proteins 0.000 description 2
- 150000007523 nucleic acids Chemical class 0.000 description 2
- 206010028980 Neoplasm Diseases 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000003111 delayed effect Effects 0.000 description 1
- 230000010365 information processing Effects 0.000 description 1
- 230000036210 malignancy Effects 0.000 description 1
- 230000002980 postoperative effect Effects 0.000 description 1
- 230000002265 prevention Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
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- 208000017520 skin disease Diseases 0.000 description 1
- 229910052623 talc Inorganic materials 0.000 description 1
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02T—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO TRANSPORTATION
- Y02T10/00—Road transport of goods or passengers
- Y02T10/10—Internal combustion engine [ICE] based vehicles
- Y02T10/40—Engine management systems
Abstract
The embodiment of the application discloses a skin surgery clinic surgery appointment management method and a system, which are characterized in that user surgery appointment information is matched with an appointment matching model, and a surgery appointment scheme is directly given to a user, so that the appointment speed of skin surgery clinic surgery is greatly improved, a manual registration program is omitted, meanwhile, the appointment error probability is greatly reduced, the surgery appointment information required to be changed by the user is received, and a changed surgery appointment scheme is generated according to the appointment matching model and the surgery appointment information modified by the user, so that the convenience degree of changing the skin surgery clinic surgery appointment scheme is greatly improved, the medical resource waste caused by changed surgery dates, surgeons and the like is remarkably reduced, and the use efficiency of medical resources is improved.
Description
Technical Field
The application relates to the technical field of information processing, in particular to a skin surgery outpatient surgery appointment management method and system.
Background
The current appointment form of the clinic surgery for the skin surgery mainly uses a manual appointment mode, a patient consults and appoints through a surgery registration appointment window, nurses exchange related preoperative notes and processes, and the appointment form has the problems of long appointment time consumption, labor occupation, low working efficiency, high error rate and difficult change and retrieval.
The major skin special department hospitals in large cities have the conditions of more daily outpatient service quantity in departments and more daily operation quantity, and the queuing backlog phenomenon of reserved operation patients is easily caused by the traditional reservation mode. Meanwhile, due to the fact that a certain interval is often reserved between the reserved time and the operation time, the traditional reserved mode easily causes the fuzzy phenomenon of the patients in the operation time period in the current day, a large number of patients are piled up in an operation waiting area, and personnel crowding is not beneficial to epidemic situation prevention and control. The existing reservation system cannot automatically trace back the past medical information of the user, is unreasonable when reservation recommendation is carried out, and causes low reservation and diagnosis efficiency.
Because a plurality of preoperative examination items such as blood routine, HBV, HCV, HIV and treponema pallidum antibodies exist before the skin surgery outpatient operation, and the time of the preoperative examination items is specifically required, the traditional appointment easily causes the problems of missed examination and wrong time examination of patients, so that the patients cannot perform the operation at the appointment time, and the time of the patients is delayed and the waste of medical resources is caused. Meanwhile, patients with venereal diseases such as syphilis are frequently treated by skin diseases, the traditional appointment mode leads to that the patients with preoperative examination results are often known on the same day of operation, and the patients with positive treponema pallidum antibodies need further detection or treatment after consultation in venereal diseases, so that the operation plan is adjusted. Meanwhile, the privacy of the detection result is not strong, and the patient is easy to feel dissatisfied with hospital services.
Disclosure of Invention
Accordingly, there is a need for a method and system for appointment management of skin surgery clinic surgery in response to the above-mentioned technical problems.
A skin surgery clinic operation appointment management method, comprising:
receiving operation appointment information of a user, wherein the operation appointment information comprises identity information of the user, appointment operation type, preoperative examination information and intention appointment time;
generating a recommended operation appointment scheme according to a preset appointment matching model, appointment operation types and intention appointment time; the appointment matching model comprises operating room matching, doctor matching and time matching;
the step of generating a recommended surgery appointment scheme according to a preset appointment matching model, an appointment surgery type and surgery intention appointment time comprises the following steps:
an operating room database matched with an operating room is called, wherein the operating room database comprises executable operating type information and usable time of each operating room in a hospital;
a doctor database matched with doctors is called, and the doctor database comprises executable operation type information and executable time of each doctor in a hospital;
receiving intention reservation time, and giving time matching by combining operating room matching and doctor matching results;
sending a recommended surgical appointment to a user;
receiving recommended operation appointment scheme confirmation information returned by a user and forming a target operation appointment scheme, wherein the target operation appointment scheme comprises operating room information, operating doctor information, operation time information and preoperative examination information;
the operating room information comprises operating room position information;
the surgeon information comprises surgeon name, department, number;
the operation time information comprises operation starting time and expected finishing time;
the preoperative examination information comprises preoperative examination content, recommended examination time and preoperative examination expense information;
transmitting a target surgery reservation scheme to a user;
if the user needs to change the target operation appointment, receiving operation time information which needs to be changed by the user, and generating a changed operation appointment according to the appointment matching model and the operation time information which is modified by the user;
the step of receiving the operation time information to be changed by the user and generating the changed operation reservation scheme according to the reservation matching model and the operation time information modified by the user if the user needs to change the target operation reservation scheme comprises the following steps:
providing a list of operation time available for modification, wherein the modification time in the list of operation time does not cause the first highlighting of the display of the change of the information of the operating room and the information of the operating doctor, the modification time in the list of operation time causes the second highlighting of the display of the change of the information of the operating room or the information of the operating doctor, and the modification time in the list of operation time causes the third highlighting of the display of the change of the information of the operating room and the information of the operating doctor;
receiving a surgery time list confirmed by a customer and generating a changed surgery reservation scheme;
transmitting a change operation reservation scheme to a user;
receiving confirmation information of changing the surgery reservation scheme returned by the user and updating the target surgery reservation scheme;
transmitting an optimized surgery reservation scheme to a user based on real-time data of an operating room database, a doctor database and the intention reservation time, wherein the surgery time in the optimized surgery reservation scheme approaches the intention reservation time;
the step of pushing the optimized operation appointment scheme to the user based on the real-time data of the operating room database and the doctor database and the user intention appointment time comprises the following steps:
recording the intention reservation time when the operation time information in the target operation reservation scheme is inconsistent with the intention reservation time, and forming a mark time;
monitoring real-time data of the operating room database and the doctor database, and forming an optimized operation reservation scheme if the intention reservation time or the operation time information in the target operation reservation scheme and the intention reservation time can form operating room matching and doctor matching;
transmitting an optimized operation reservation scheme to a user;
if the user receives the optimized scheme, receiving the confirmation information of the optimized operation reservation scheme returned by the user and updating the target operation reservation scheme;
if the user does not accept the optimized scheme, receiving the optimized operation reservation scheme confirmation information returned by the user and maintaining the target operation reservation scheme;
sending a preoperative examination reminder to a user according to a target surgical appointment scheme, wherein the preoperative examination reminder comprises the content and time of preoperative examination;
monitoring the completion condition of preoperative examination of a user, and sending preoperative early warning information to the user which does not meet the operation requirement;
the monitoring of the completion of the preoperative examination of the user, and the sending of preoperative early warning information to the user who does not meet the operation requirement comprises the following steps:
determining preoperative examination content and suggested examination time according to a target operation reservation scheme;
if the preoperative examination of the user is earlier than the recommended examination time, preoperative early warning information is sent, wherein the early warning information content comprises a preoperative examination requirement list, preoperative examination items and an effective period list;
if the recommended examination time is less than 3 working days and the user still does not do the preoperative examination, sending preoperative early warning information, wherein the early warning information comprises a preoperative examination requirement list, preoperative examination items, preoperative examination time and preoperative examination expense information list;
if the pre-operation examination of the user is later than the recommended examination time, pre-operation early warning information is sent, wherein the early warning information content comprises a pre-operation examination requirement list, a pre-operation examination project and a re-reservation operation reminder;
and if the preoperative examination result does not meet the operation requirement, transmitting preoperative early warning information, wherein the early warning information comprises a preoperative examination requirement list, preoperative examination items, an examination result list and a recommended solution list.
A surgical report is sent to the user.
A dermatological surgery clinic surgical appointment management system, comprising:
the information receiving module is used for receiving operation appointment information of a user, wherein the operation appointment information comprises identity information of the user, appointment operation type, preoperative examination information and intention appointment time;
the information receiving module is used for receiving confirmation information of recommended operation appointment schemes returned by a user;
the information receiving module is used for receiving operation appointment information which needs to be changed by a user;
the information receiving module is used for receiving confirmation information of changing the operation reservation scheme returned by the user;
the appointment matching module generates a recommended operation appointment scheme according to a preset appointment matching model, an appointment operation type and an intention appointment time; the appointment matching model comprises operating room matching, doctor matching and time matching;
the appointment changing module is used for generating a changed operation appointment scheme according to the appointment matching model and the operation time information modified by the user if the user needs to change the target operation appointment scheme;
the appointment changing module is used for sending an optimized operation appointment scheme to a user based on real-time data of the operating room database, the doctor database and the intention appointment time, wherein the operation time in the optimized operation appointment scheme approaches the intention appointment time;
the monitoring early warning module monitors the completion condition of preoperative examination of the user and judges whether the user meets the operation requirement;
the information sending module is used for sending a recommended operation appointment to a user;
the information sending module is used for sending a changed operation reservation scheme to a user;
the information sending module is used for sending a target operation reservation scheme to a user;
the information sending module is used for sending an optimized operation reservation scheme to a user;
the information sending module is used for sending preoperative early warning information;
and the information sending module is used for sending the operation report to the user.
According to the skin surgery clinic operation appointment management method and system, the patient surgery appointment information is matched with the appointment matching model, the user is directly given an operation appointment scheme, and the operating room information, the operating doctor information, the operation time information and the preoperative examination information are sent to the user in the form of the target operation appointment scheme, so that the appointment speed of skin surgery clinic operation is greatly improved, a manual registration program is omitted, and meanwhile, the appointment error probability is greatly reduced.
By receiving the operation time information which needs to be changed by the user and generating a change operation reservation scheme according to the reservation matching model and the operation time information which is modified by the user, the convenience degree of changing the skin surgery clinic operation time is greatly improved, meanwhile, the medical resource waste caused by changing the operation date is remarkably reduced, and the use efficiency of medical resources is improved.
The past diagnosis and treatment records of the user are calculated, so that the recommended scheme is more in line with the user intention and the actual diagnosis and treatment needs, and the diagnosis and treatment efficiency is improved.
The original manual appointment mode is usually to wait for a new appointment patient to fill the original operation time, and is relatively passive and has unfairness. Based on real-time data of an operating room database and a doctor database and the intention reservation time, an optimized operation reservation scheme is sent to a user, so that the problem that the original operation time is reasonably reused after the operation time is changed by the user, which is difficult to realize in the traditional manual reservation mode, is solved, the probability of wasting the original operation time is greatly reduced by actively sending the optimized operation reservation scheme, and the reserved user is preferentially informed of more fairness.
Monitoring user's postoperative inspection completion condition, to the patient who does not meet the operation requirement send preoperative early warning information, can reduce the talcum rate of skin surgery outpatient service operation by a wide margin to further promote medical resource's availability factor, inform the patient who does not meet the operation condition in advance simultaneously, reduce the unable operation of patient and come to the condition of hospital, give earlier to patient treatment suggestion such as venereal disease patient such as syphilis, patient's privacy who also gives consideration to, promote patient's satisfaction to hospital service.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the application and together with the description, serve to explain the principles of the application.
FIG. 1 is a flow diagram of a method of appointment management of a skin surgery clinic in one embodiment;
fig. 2 is a block diagram of a skin surgery clinic appointment management system according to one embodiment.
Detailed Description
Embodiments of the present application will be described in more detail below with reference to the accompanying drawings. While the application is susceptible of embodiment in the drawings, it is to be understood that the application may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided to provide a more thorough and complete understanding of the application. It should be understood that the drawings and embodiments of the application are for illustration purposes only and are not intended to limit the scope of the present application.
In one embodiment, as shown in fig. 1, there is provided a skin surgery outpatient service appointment management method, comprising the steps of:
s101, receiving operation appointment information of a user, generating a recommended operation appointment scheme according to a preset appointment matching model, appointment operation type and intention appointment time, and sending the recommended operation appointment scheme to the user, wherein the user is used for confirming the recommended operation appointment scheme to form a target operation appointment scheme.
Alternatively, the reservation management method in the embodiment of the present application may be executed through an operation platform. Optionally, the operation platform may include a server installed in the cloud, and a terminal of the operator. The cloud server and the terminal cooperate to finish the input and processing of the data in the embodiment of the application. For example, surgical appointment information of a user may be received, the surgical appointment information including user identity information, appointment type of surgery, pre-operative examination information, intent appointment time, past medical information;
generating a recommended operation appointment scheme according to a preset appointment matching model, appointment operation types, past medical information and intention appointment time; the appointment matching model comprises operating room matching, doctor matching and time matching;
preferentially retrieving operating room database and doctor database data in the intention appointment time, and if the operating room database and the doctor database data have the operating rooms capable of executing operations and the doctors can be matched, generating a recommended operation appointment scheme and sending the recommended operation appointment scheme to a user;
optionally, if the user has past medical information, comparing the past medical information with operation appointment information, wherein the association is high, and the matching of an operating room or a doctor is preferentially performed according to the past medical information;
the past medical information is compared with the operation appointment information, a first-level element is set, the medical information comprises medical project content, a weight value is set for 5 minutes, a second-level element comprises doctor information, a weight value is set for 4 minutes, a third-level element comprises operating room information, and a weight value is set for 2 minutes. And comparing the same and acquiring weight values, and determining that the relevance is high when the final matching value T is more than or equal to 6.
Optionally, if there is no operating room or doctor capable of executing operation in the intention reservation time, sequentially matching according to the similarity degree with the intention reservation time, and forming 3 working days, and not more than 1 recommended operation reservation scheme for each working day to the user;
for example, the intention reservation time is that the matching of an operating room and a doctor cannot be completed at 2 pm on 6 month 15 day wednesday, the matching of the operating room and the doctor is preferentially carried out in all time slices on 6 month 15 day wednesday, the recommended operation reservation scheme of 9 am on 6 month 15 day wednesday, the recommended operation reservation scheme of the operating room and the doctor for first doctor are obtained, the matching of the operating room and the doctor is carried out in all time slices on 6 month 14 day wednesday and 6 month 16 day thursday, the recommended operation reservation scheme of 2 pm on 6 month 14 day wednesday, the two recommended operation reservation schemes of the operating room, the doctor for first doctor on 6 month 16 day and 2 pm on 6 month 16 day, the two recommended operation reservation schemes of the operating room and the doctor for first doctor are obtained, and the three recommended operation reservation schemes are generated according to the reservation matching model and the operation time information modified by a user;
receiving recommended operation appointment scheme confirmation information returned by a user and forming a target operation appointment scheme, wherein the target operation appointment scheme comprises operating room information, operating doctor information, operation time information and preoperative examination information;
the operating room information comprises operating room position information;
the surgeon information comprises surgeon name, department, number;
the operation time information comprises operation starting time and expected finishing time;
the preoperative examination information comprises preoperative examination content, recommended examination time and preoperative examination expense information;
transmitting a target surgery reservation scheme to a user;
s102, receiving operation time information which is required to be changed by a user and is required to be changed by the user, generating a changed operation reservation scheme according to the reservation matching model, and sending the changed operation reservation scheme to the user, and updating the target operation reservation scheme after the user confirms the changed operation reservation scheme.
Receiving operation time information to be changed by a user, generating a changed operation appointment scheme according to the appointment matching model and the operation time information modified by the user, and generating the changed operation appointment scheme according to the appointment matching model and the operation time information modified by the user;
optionally, when receiving a request of operation time information to be changed by a user, providing an operation time list for modification, wherein the list is displayed in a list form, the corresponding operation time in the list can be matched with an operation room and an operation doctor and is consistent with an original target operation reservation scheme, the list is displayed and selected by taking green as a ground color, the corresponding operation time in the list can be only matched with an operation room or an operation doctor which is the same as the original target operation reservation scheme, the list is displayed and selected by taking yellow as a ground color, the corresponding operation time in the list cannot be matched with the operation room or the operation doctor which is the same as the original target operation reservation scheme, the list is displayed and selected by taking red as a ground color, and the corresponding operation time in the list cannot be matched with the operation room or the operation doctor is displayed by taking dark gray as a ground color and is not selected by the display;
after receiving the selection of the user, sending a change operation reservation scheme to the user;
receiving confirmation information of changing the surgery reservation scheme returned by the user and updating the target surgery reservation scheme;
s103: and sending the optimized surgery reservation scheme to the user based on the real-time data of the database and the intention reservation time, sending the optimized surgery reservation scheme to the user, updating the target surgery reservation scheme which is accepted by the user, and maintaining the target surgery reservation scheme which is not accepted by the user.
Transmitting an optimized surgery reservation scheme to a user based on real-time data of an operating room database, a doctor database and the intention reservation time, wherein the surgery time in the optimized surgery reservation scheme approaches the intention reservation time;
optionally, when the operation time information in the target operation reservation scheme is inconsistent with the intention reservation time, recording the intention reservation time to form a mark time;
monitoring real-time data of the operating room database and the doctor database, wherein the operating room database or the doctor database changes, re-matching target operation reservation schemes with different operation time and intention reservation time, and if the intention reservation time or the operation time information in the target operation reservation scheme and the intention reservation time can form operating room matching and doctor matching, forming an optimized operation reservation scheme and sending the optimized operation reservation scheme to a user;
transmitting an optimized operation reservation scheme to a user;
if the user receives the optimized scheme, receiving the confirmation information of the optimized operation reservation scheme returned by the user and updating the target operation reservation scheme;
if the user does not accept the optimized scheme, receiving the optimized operation reservation scheme confirmation information returned by the user and maintaining the target operation reservation scheme;
s104: and sending a preoperative examination reminder to a user according to a target operation appointment scheme, wherein the preoperative examination reminder comprises preoperative examination content and time, monitoring the preoperative examination completion condition of the user, sending preoperative early warning information to the user which does not meet operation requirements, and sending an operation report to the user after the operation is completed.
Sending a preoperative examination reminder to a user according to a target surgical appointment scheme, wherein the preoperative examination reminder comprises the content and time of preoperative examination;
the monitoring of the completion of the preoperative examination of the user, and the sending of preoperative early warning information to the user who does not meet the operation requirement comprises the following steps:
determining preoperative examination content and suggested examination time according to a target operation reservation scheme;
if the preoperative examination of the user is earlier than the recommended examination time, preoperative early warning information is sent, wherein the early warning information content comprises a preoperative examination requirement list, preoperative examination items and an effective period list;
if the recommended examination time is less than 3 working days and the user still does not do the preoperative examination, sending preoperative early warning information, wherein the early warning information comprises a preoperative examination requirement list, preoperative examination time and a preoperative examination expense information list;
if the pre-operation examination of the user is later than the recommended examination time, pre-operation early warning information is sent, wherein the early warning information comprises a pre-operation examination requirement list and a re-reservation operation reminder;
if the preoperative examination result does not meet the operation requirement, preoperative early warning information is sent, wherein the early warning information content comprises a preoperative examination requirement list, preoperative examination items, an examination result list and a recommended solution list;
for example, a target surgical appointment protocol was 11 months 22 days tuesday at 2 pm for a skin malignancy excision surgery, and the preoperative exam was determined as: blood test 1 comprises blood routine and C-reactive protein test, blood test 2 comprises hepatitis B and hepatitis C test, blood test 3 comprises syphilis and HIV test, skin CT test and epidemic disease test;
blood test 1, blood test 2, blood test 3 and skin CT examination suggest that the examination time is 8 am on 11 months 15 days to 4 pm on 11 months 21 days;
the epidemic detection recommended checking time is from 2 pm on 11 months 21 days to 5 pm on 11 months 21 days;
if the user performs epidemic detection before 2 pm on 21 months, sending pre-operation early warning information, wherein the early warning information comprises epidemic detection content and a 24-hour nucleic acid negative requirement before operation;
if the blood detection 2 user does not do so after 11 months and 17 days, sending preoperative early warning information, wherein the early warning information content comprises the examination content of the blood detection 2, and the examination expense information of the blood detection 2;
if the examination result of the blood detection 3 does not meet the operation requirement, pre-operation early warning information is sent, wherein the early warning information comprises examination content of the blood detection 3, examination content result of the blood detection 3 and advice that a user goes to a relevant department for treatment;
if the user does not complete the examination content of the blood test 1 at 4 pm in 11 months and 21 days, pre-operation early warning information is sent, wherein the early warning information content comprises the examination content of the incomplete blood test 1, and the operation reminding is reserved again.
Optionally, the sending frequency of the early warning information can be adjusted according to the completion progress of the preoperative examination of the user, the total number of the preoperative examination items C1, the number of the preoperative examination items C2, the number of the preoperative examination items C, the total number of the preoperative examination items C1 and the number of the preoperative examination items C2 are compared,
if C is less than C2, the first-stage early warning is determined;
if C=C2 < C1, the warning is determined to be a secondary warning;
if c=c1, then the warning is determined to be three-stage;
wherein the early warning frequency is that primary early warning is greater than secondary early warning is greater than tertiary early warning, and C1 is greater than or equal to C2;
and sending an operation report to a user after the operation is completed.
Optionally, because the user change requirement and the operating room database and the doctor database are changed, in some embodiments, step S102 may be performed in conjunction with step S103, for example, the optimized surgical appointment may be sent to the user in step S103, after the user accepts the optimized surgical appointment, and after updating the target surgical appointment, the user performs step S102 again to receive the surgical time information that the user needs to change, generate the changed surgical appointment according to the appointment matching model, and send the updated target surgical appointment after the user confirms.
It should be understood that, although the steps in the flowchart of fig. 1 are shown in sequence as indicated by the arrows, the steps are not necessarily performed in sequence as indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least a portion of the steps of FIG. 1 may include multiple steps or stages that are not necessarily performed at the same time, but may be performed at different times, nor does the order in which the steps or stages are performed necessarily performed in sequence, but may be performed alternately or alternately with other steps or at least a portion of the steps or stages in other steps.
In one embodiment, as shown in fig. 2, there is provided a skin surgery outpatient service appointment management system, comprising:
the information receiving module 201 receives operation appointment information of a user, wherein the operation appointment information comprises identity information of the user, appointment operation type, preoperative examination information and intention appointment time, receives recommended operation appointment scheme confirmation information returned by the user, receives operation time information required to be changed by the user, receives changed operation appointment scheme confirmation information returned by the user, receives operation time information modified by the user, and receives optimized operation appointment scheme confirmation information returned by the user;
the appointment matching module 202 generates a recommended surgery appointment scheme according to a preset appointment matching model, appointment surgery types, intention appointment time and past medical information; the appointment matching model comprises operating room matching, doctor matching, time matching and comparison of past medical information and operation appointment information;
the information sending module 203 sends recommended operation appointment plans, changed operation appointment plans, target operation appointment plans, optimized operation appointment plans, preoperative early warning information, operation reports and an operation time list for modification;
the appointment changing module 204 generates a changed operation appointment according to the appointment matching model and the operation time information modified by the user if the user needs to change the target operation appointment; transmitting an optimized surgery reservation scheme to a user based on real-time data of an operating room database, a doctor database and the intention reservation time, wherein the surgery time in the optimized surgery reservation scheme approaches the intention reservation time;
the monitoring and early warning module 205 monitors the completion condition of the preoperative examination of the user, adjusts the sending frequency of early warning information, and determines whether the user meets the operation requirement.
In one of the alternative embodiments
The information receiving module 201 receives operation appointment information of a user, wherein the operation appointment information comprises identity information of the user, appointment operation type, preoperative examination information and intention appointment time;
the appointment matching module 202 generates a recommended surgery appointment scheme according to a preset appointment matching model, an appointment surgery type, past medical information and intent appointment time; the appointment matching model comprises operating room matching, doctor matching and time matching;
further, the appointment matching module 202 preferentially invokes the operating room database and the doctor database data in the intention appointment time, and if the operating room database and the doctor database data have the operating room and the doctor capable of performing the operation, the appointment matching module generates a recommended operation appointment scheme and sends the recommended operation appointment scheme to the user;
optionally, if the user has past medical information, comparing the past medical information with operation appointment information, wherein the association is high, and the matching of an operating room or a doctor is preferentially performed according to the past medical information;
the past medical information is compared with the operation appointment information, a first-level element is set, the medical information comprises medical project content, a weight value is set for 5 minutes, a second-level element comprises doctor information, a weight value is set for 4 minutes, a third-level element comprises operating room information, and a weight value is set for 2 minutes. And comparing the same and acquiring weight values, and determining that the relevance is high when the final matching value T is more than or equal to 6.
Optionally, if there is no operating room or doctor capable of executing operation in the intention reservation time, sequentially matching according to the similarity degree with the intention reservation time, and forming 3 working days, and not more than 1 recommended operation reservation scheme for each working day to the user;
the information sending module 203 sends a recommended operation appointment to the user;
the information receiving module 201 receives recommended operation appointment scheme confirmation information returned by a user;
the information sending module 203 sends the target operation reservation scheme to the user;
when the user proposes a change target operation appointment, the information receiving module 201 receives operation time information which needs to be changed by the user;
the information sending module 203 sends the surgical time list which can be modified to the user;
the information receiving module 201 receives the operation time information modified by the user;
the appointment changing module 204 generates a changed surgery appointment scheme according to the appointment matching model and the surgery time information modified by the user;
the information sending module 203 sends a change operation reservation scheme to the user;
the information receiving module 201 receives confirmation information of changing the operation reservation scheme returned by the user;
the appointment changing module 204 sends an optimized surgical appointment scheme to the user based on real-time data of the operating room database, the physician database, and the intent appointment time, wherein the surgical time in the optimized surgical appointment scheme is closer to the intent appointment time;
the information sending module 203 sends the optimized operation reservation scheme to the user;
the information receiving module 201 receives the optimized operation plan confirmation information returned by the user;
the monitoring and early warning module 205 monitors the completion condition of the preoperative examination of the user and judges whether the user meets the operation requirement;
optionally, the target surgery appointment scheme is that skin malignant tumor excision surgery is performed at 2 pm on tuesday of 11 months 22 days, and the preoperative examination content is determined as follows: blood test 1 comprises blood routine and C-reactive protein test, blood test 2 comprises hepatitis B and hepatitis C test, blood test 3 comprises syphilis and HIV test, skin CT test and epidemic disease test;
blood test 1, blood test 2, blood test 3 and skin CT examination suggest that the examination time is 8 am on 11 months 15 days to 4 pm on 11 months 21 days;
the epidemic detection recommended checking time is from 2 pm on 11 months 21 days to 5 pm on 11 months 21 days;
if the user performs epidemic detection before 2 pm on 21 months, the monitoring and early warning module 205 controls the information sending module 203 to send pre-operation early warning information, wherein the pre-operation early warning information comprises epidemic detection content and a 24-hour nucleic acid negative requirement before operation;
if the blood test 2 user does not do the blood test after 11 months and 17 days, the monitoring and early warning module 205 controls the information sending module 203 to send pre-operation early warning information, wherein the early warning information content comprises the examination content of the blood test 2 and the examination expense information of the blood test 2;
if the examination result of the blood test 3 does not meet the operation requirement, the monitoring and early warning module 205 controls the information sending module 203 to send pre-operation early warning information, wherein the early warning information comprises the examination content of the blood test 3, the examination content result of the blood test 3 and the advice that the user goes to the relevant department for treatment;
if the user does not complete the inspection content of the blood test 1 at 4 pm on 11 months and 21 days, the monitoring and early-warning module 205 controls the information sending module 203 to send pre-operation early-warning information, wherein the early-warning information content comprises the inspection content of the incomplete blood test 1, and the operation reminding is reserved again.
Optionally, the monitoring and early warning module 205 may adjust the sending frequency of the early warning information according to the completion schedule of the user's preoperative examination, the total number of the preoperative examination items C1, the number of the preoperative examination items C2, the number of the preoperative examination items C, the total number of the preoperative examination items C1, the number of the preoperative examination items C2,
if C is less than C2, the monitoring and early warning module 205 determines that the first-level early warning is performed;
if c=c2 < C1, the monitoring and early warning module 205 determines that the second-level early warning is performed;
if c=c1, the monitoring and early warning module 205 recognizes the three-stage early warning;
wherein the early warning frequency is that primary early warning is greater than secondary early warning is greater than tertiary early warning, and C1 is greater than or equal to C2;
the information sending module 203 sends preoperative early warning information;
the information transmission module 203 transmits the operation report to the user.
Specific limitations regarding a dermatological surgery appointment management system may be found in the above definitions of a dermatological surgery appointment management method, and are not repeated here. The modules in the above-described skin surgery clinic appointment management system may be implemented in whole or in part by software, hardware, and combinations thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.
Claims (6)
1. A skin surgery clinic operation appointment management method, comprising:
receiving operation appointment information of a user, wherein the operation appointment information comprises identity information of the user, appointment operation type, preoperative examination information and intention appointment time;
generating a recommended operation appointment scheme according to a preset appointment matching model, appointment operation types and intention appointment time; the appointment matching model comprises operating room matching, doctor matching and time matching;
sending a recommended surgical appointment to a user;
receiving recommended operation appointment scheme confirmation information returned by a user and forming a target operation appointment scheme, wherein the target operation appointment scheme comprises operating room information, operating doctor information, operation time information and preoperative examination information;
the operating room information comprises operating room position information;
the surgeon information comprises surgeon name, department, number;
the operation time information comprises operation starting time and expected finishing time;
the preoperative examination information comprises preoperative examination content, recommended examination time and preoperative examination expense information;
transmitting a target surgery reservation scheme to a user;
if the user needs to change the target operation appointment, receiving operation time information which needs to be changed by the user, and generating a changed operation appointment according to the appointment matching model, the operation room information, the operation doctor information, the operation time information and the preoperative examination information which are modified by the user;
transmitting a change operation reservation scheme to a user;
receiving confirmation information of changing the surgery reservation scheme returned by the user and updating the target surgery reservation scheme;
transmitting an optimized surgery reservation scheme to a user based on real-time data of an operating room database, a doctor database and the intention reservation time, wherein the surgery time in the optimized surgery reservation scheme approaches the intention reservation time;
transmitting an optimized operation reservation scheme to a user;
if the user receives the optimized scheme, receiving the confirmation information of the optimized operation reservation scheme returned by the user and updating the target operation reservation scheme;
if the user does not accept the optimized scheme, receiving the optimized operation reservation scheme confirmation information returned by the user and maintaining the target operation reservation scheme;
sending a preoperative examination reminder to a user according to a target surgical appointment scheme, wherein the preoperative examination reminder comprises the content and time of preoperative examination;
monitoring the completion condition of preoperative examination of a user, and sending preoperative early warning information to the user which does not meet the operation requirement;
a surgical report is sent to the user.
2. A dermatological surgery clinic appointment management method according to claim 1, wherein: the step of generating a recommended operation appointment scheme according to a preset appointment matching model, an appointment operation type and an intention appointment time comprises the following steps:
an operating room database matched with an operating room is called, wherein the operating room database comprises executable operating type information and usable time of each operating room in a hospital;
a doctor database matched with doctors is called, and the doctor database comprises executable operation type information and executable time of each doctor in a hospital;
the intent appointment time is received, and a time match is given in combination with the operating room match and the physician match results.
3. A dermatological surgery clinic appointment management method according to claim 1, wherein: the step of receiving the operation time information to be changed by the user and generating the changed operation reservation scheme according to the reservation matching model and the operation time information modified by the user if the user needs to change the target operation reservation scheme comprises the following steps:
providing a list of operation time available for modification, wherein the modification time in the list of operation time does not cause the first highlighting of the display of the change of the information of the operating room and the information of the operating doctor, the modification time in the list of operation time causes the second highlighting of the display of the change of the information of the operating room or the information of the operating doctor, and the modification time in the list of operation time causes the third highlighting of the display of the change of the information of the operating room and the information of the operating doctor;
and receiving the operation time list confirmed by the client and generating a changed operation reservation scheme.
4. A dermatological surgery clinic appointment management method according to claim 1, wherein: the step of pushing the optimized operation appointment scheme to the user based on the real-time data of the operating room database and the doctor database and the user intention appointment time comprises the following steps:
recording the intention appointment time when the operation time information in the target operation appointment scheme is inconsistent with the intention appointment time, and forming a mark time;
and monitoring real-time data of the operating room database and the doctor database, if the intention appointment time or the operation time information in the target operation appointment scheme and the intention appointment time can form operating room matching and doctor matching, forming an optimized operation appointment scheme and sending the optimized operation appointment scheme to a user.
5. A dermatological surgery clinic appointment management method according to claim 1, wherein: the monitoring of the completion of the preoperative examination of the user, and the sending of preoperative early warning information to the user who does not meet the operation requirement comprises the following steps:
determining preoperative examination content and suggested examination time according to a target operation reservation scheme;
if the preoperative examination of the user is earlier than the recommended examination time, preoperative early warning information is sent, wherein the early warning information content comprises a preoperative examination requirement list, preoperative examination items and an effective period list;
if the recommended examination time is less than 3 working days and the user still does not do the preoperative examination, sending preoperative early warning information, wherein the early warning information comprises a preoperative examination requirement list, preoperative examination items, preoperative examination time and preoperative examination expense information list;
if the pre-operation examination of the user is later than the recommended examination time, pre-operation early warning information is sent, wherein the early warning information content comprises a pre-operation examination requirement list, a pre-operation examination project and a re-reservation operation reminder;
and if the preoperative examination result does not meet the operation requirement, transmitting preoperative early warning information, wherein the early warning information comprises a preoperative examination requirement list, preoperative examination items, an examination result list and a recommended solution list.
6. A dermatological surgery clinic surgical appointment management system, comprising:
the information receiving module is used for receiving operation appointment information of a user, wherein the operation appointment information comprises identity information of the user, appointment operation type, preoperative examination information and intention appointment time;
the information receiving module is used for receiving confirmation information of recommended operation appointment schemes returned by a user;
the information receiving module is used for receiving operation appointment information which needs to be changed by a user;
the information receiving module is used for receiving confirmation information of changing the operation reservation scheme returned by the user;
the appointment matching module generates a recommended operation appointment scheme according to a preset appointment matching model, an appointment operation type and an intention appointment time; the appointment matching model comprises operating room matching, doctor matching and time matching;
the appointment changing module is used for generating a changed operation appointment scheme according to the appointment matching model and the operation time information modified by the user if the user needs to change the target operation appointment scheme;
the appointment changing module is used for sending an optimized operation appointment scheme to a user based on real-time data of the operating room database, the doctor database and the intention appointment time, wherein the operation time in the optimized operation appointment scheme approaches the intention appointment time;
the monitoring early warning module monitors the completion condition of preoperative examination of the user and judges whether the user meets the operation requirement;
the information sending module is used for sending a recommended operation appointment to a user;
the information sending module is used for sending a changed operation reservation scheme to a user;
the information sending module is used for sending a target operation reservation scheme to a user;
the information sending module is used for sending an optimized operation reservation scheme to a user;
the information sending module is used for sending preoperative early warning information;
and the information sending module is used for sending the operation report to the user.
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