CN115545553B - Number limiting and number placing method and system for business handling - Google Patents
Number limiting and number placing method and system for business handling Download PDFInfo
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Abstract
The invention discloses a number limiting and number placing method and a number limiting and number placing system for business handling, belongs to the technical field of business number source management, and aims to solve the technical problem of dynamically changing the limit of number taking quantity of a number handling person based on business handling historical data and business handling capacity. For each service, before work on the same day, configuring a service number pool of the same day based on an average value of service handling numbers in a preset historical period, wherein the service number pool is the number of currently available numbers; for each service, calculating the average value of service handling time in a preset historical period before work on the same day to obtain the average handling time of the service; and in the service handling process of the same day, number allocation and limiting operations are carried out based on the service number pool and the average handling duration of the service.
Description
Technical Field
The invention relates to the technical field of business number source management, in particular to a number limiting and number placing method and system for business handling.
Background
The service hall is influenced by factors such as personnel, windows, service complexity and the like, the number of people to be waited and the number of services to be handled are limited every day, and in order to avoid idle running or long-time waiting of the personnel to be handled, the number limiting treatment is often adopted in consideration of the service capacity of the hall.
The number limiting scheme commonly used generally adopts fixed number limiting quantity to control the number taking quantity of a hall every day, the number limiting quantity is set by hall management personnel through experience judgment, and after the number is set, the number is rarely corrected, so that service resources can not be utilized timely and effectively. If windows or workers are temporarily added to a large hall on a certain day, or a certain business process is simplified to accelerate the processing speed, hall managers need to adjust the number of limit numbers in time, if the number is adjusted properly, the hall data needs to be served as a support, and a conclusion can be obtained after manual data analysis.
How to dynamically change the limit of the number fetching number of the transactants based on the historical data and the business transaction capability is a technical problem to be solved.
Disclosure of Invention
The technical task of the invention is to provide a number limiting and number placing method and a number limiting and number placing system for business handling to solve the technical problem of how to dynamically change the limit of the number taking number of a transactor based on business handling historical data and business handling capacity.
In a first aspect, the invention relates to a number limiting and number placing method for business handling, which is used for limiting number limiting and number placing for daily business handling based on historical handling quantity and handling capacity of the business for each business, and comprises the following steps:
for each service, before work on the same day, configuring a service number pool of the same day based on an average value of service handling numbers in a preset historical period, wherein the service number pool is the number of currently available numbers;
for each service, calculating the average value of service handling time in a preset historical period before work on the same day to obtain the average handling time of the service;
in the service transaction process of the same day, number allocation and limitation operations are carried out based on the service number pool and the average service transaction duration of the service, and the number allocation and limitation operations comprise the following steps:
l1, when the clerk selects the service to take the number, judging whether the current service number pool is zero, if so, executing a step L2, and if not, executing a step L3;
l2, allocating a formal number for the clerk, forming and printing a number taking ticket based on the formal number, executing a step L4 based on the formal number queuing waiting window number calling, and subtracting one from the numerical value of the service number pool;
l3, if the number is less than zero, distributing candidate numbers for the clerks and forming candidate records, forming and printing candidate number taking tickets based on the candidate numbers, and waiting for number placing operation;
l4, when the transactor with the formal number calls the number for transacting the service by the window, judging whether the formal number held by the transactor is a abandoned number, if so, executing a number placing operation, adding the numerical values of the service number pool together, and executing the step L5, otherwise, completing the service transaction of the transactor;
l5, preferentially converting the candidate number into a formal number according to the sequence for the number source generated by number allocation, executing the step L4, and waiting for number fetching if the number source remains;
in the step L1, the number of the services which can be handled in the remaining working time is calculated based on the average handling duration of the services T hours before the off-duty time, and based on the number of the services which can be handled in the remaining working time and the number of the services which can be handled currently, whether the number allocation is carried out is judged, if the number of the services which can be handled in the remaining working time is less than or equal to the number of the services which can be handled currently, the service number pool is updated to be zero, the number fetching is stopped, and if not, the number allocation operation is executed, the numerical value of the service number pool is updated, and the step L5 is executed.
Preferably, during the transaction process, the method further comprises the following steps:
in the step L1, according to the business handling condition, number allocation operation is executed, and the number source is manually released to the business number pool.
Preferably, if the number of days for service transaction before the current day does not meet the preset history period, self-defining a service number pool;
before the day of work, calculating the average value of the service handling time length in a preset historical period, and if the time length of the average value is not in a preset range, taking the average value as an abnormal value without reference.
Preferably, the number of the traffics capable of being handled in the remaining working time is calculated based on the average handling time of the traffics, and the calculation method is as follows:
calculating the number of the transactable services in the residual working time according to the average transaction duration of the services, and taking the number of the transactable services as the initial number of the transactable services;
multiplying the initial number of the transactable services by the number of the service transactable windows to obtain a first numerical value;
multiplying the first numerical value by a set weight to obtain a second numerical value, wherein the second numerical value is used as the number of the trafficable services in the remaining working time;
the weight value is used for balancing the transaction ratio of the service transaction window to the service.
Preferably, when a official number is distributed for a transactor and a number taking ticket is formed, a queuing number and number taking time are recorded on the number taking ticket;
when a candidate number is allocated to the transactor and a candidate record is formed, the candidate record comprises candidate time, the number of queuing people, the number of candidates and two-dimensional code information.
In a second aspect, the present invention provides a number-limiting and number-placing system for business handling, where for each business, the number-limiting and number-placing limitation is performed on daily business handling by the number-limiting and number-placing method for business handling according to any one of the first aspect, and the system includes:
a service number pool configuration module, for each service, the service number pool configuration module is configured to perform: before work on the same day, configuring a service number pool of the same day based on an average value of service handling numbers in a preset historical period, wherein the service number pool is the number of currently available numbers;
the service handling time calculation module is used for executing the following steps for each service: before work on the same day, calculating the average value of the service handling duration in a preset historical period to obtain the average service handling duration of the service;
the system comprises a business handling module, wherein the business handling module is used for carrying out number allocation and number limitation operation based on a business number pool and average handling duration of business in the business handling process of the same day, and the number allocation and number limitation operation comprises the following steps:
l1, when the clerk selects the service to take the number, judging whether the current service number pool is zero, if so, executing a step L2, and if not, executing a step L3;
l2, allocating a formal number for the clerk, forming and printing a number taking ticket based on the formal number, executing a step L4 based on the formal number queuing waiting window number calling, and reducing the numerical value of the business number pool by one;
l3, if the number is less than zero, distributing candidate numbers for the clerks, forming a candidate record, forming and printing a candidate number taking ticket based on the candidate numbers, and waiting for number placing operation;
l4, when the transactor with the formal number calls the number for transacting the service by the window, judging whether the formal number held by the transactor is a abandoned number, if so, executing a number placing operation, adding the numerical values of the service number pool together, and executing the step L5, otherwise, completing the service transaction of the transactor;
l5, preferentially converting the candidate number into a formal number according to the sequence for the number source generated by number allocation, executing the step L4, and waiting for number fetching if the number source remains;
in the step L1, the number of the services which can be handled in the remaining working time is calculated based on the average handling duration of the services T hours before the off-duty time on the same day, and whether number allocation is performed is judged based on the number of the services which can be handled in the remaining working time and the number of the services which are currently waiting to be handled, if the number of the services which can be handled in the remaining working time is less than or equal to the number of the services which are currently waiting to be handled, the service number pool is updated to zero, number fetching is stopped, otherwise, number allocation operation is executed, the numerical value of the service number pool is updated, and the step L5 is executed.
Preferably, the service handling module is further configured to perform the following: and executing number allocation operation according to the service handling condition, and manually releasing the number source to the service number pool.
Preferably, if the number of days for service transaction before the current day does not meet a preset historical period, the service number pool configuration module is used for self-defining a service number pool;
the service transaction duration calculation module is used for executing: before work on the day, calculating the average value of the business handling time length in a preset historical period, and if the time length of the average value is not in a preset range, taking the average value as an abnormal value without reference.
Preferably, the service transaction duration calculation module is configured to calculate the number of services that can be handled in the remaining working time based on the average transaction duration of the services in the following manner:
calculating the number of the transactable services in the residual working time according to the average transacting time of the services, and taking the number of the transactable services as the initial transactable service number;
multiplying the initial transactable business quantity by the business transaction window quantity to obtain a first numerical value;
multiplying the first numerical value by a set weight to obtain a second numerical value, wherein the second numerical value is used as the number of the trafficable services in the remaining working time;
and the weight is used for balancing the transaction proportion of the service transaction window to the service.
Preferably, when a official number is distributed for a transactor and a number taking ticket is formed, a queuing number and number taking time are recorded on the number taking ticket;
when a candidate number is allocated to the transactor and a candidate record is formed, the candidate record comprises candidate time, the number of queuing people, the number of candidates and two-dimensional code information.
The number limiting and number placing method and the number limiting and number placing system for business handling have the following advantages that: the method comprises the steps of setting a service number pool based on the average value of service handling quantity in a preset historical period, distributing official numbers according to number sources of the service number pool and forming a number taking ticket, waiting for number calling and service handling based on queuing of number taking ticket clerks, distributing candidate numbers when the service number pool is zero, converting the candidate numbers into official numbers according to the number sources of the number taking when the numbers are put, enabling the clerks originally holding the candidate numbers to wait for number calling and service handling, abandoning the numbers of the number sources and manually putting the numbers after secondary checking, correcting data deviation, and achieving dynamic balance of hall service capacity and group handling services.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed for the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
The invention is further described below with reference to the accompanying drawings.
Fig. 1 is a block diagram of a service transaction flow in the number limiting and queuing method for service transaction in embodiment 1.
Detailed Description
The present invention is further described in the following with reference to the drawings and the specific embodiments so that those skilled in the art can better understand the present invention and can implement the present invention, but the embodiments are not to be construed as limiting the present invention, and the embodiments and the technical features of the embodiments can be combined with each other without conflict.
The embodiment of the invention provides a number limiting and number placing method and system for business handling, which are used for solving the technical problem of dynamically changing the limit of the number taking quantity of a handling person based on business handling historical data and business handling capacity.
Example 1:
the invention discloses a number limiting and number placing method for business handling. The method comprises the following steps:
step S100, configuring a business number pool of the current day based on the average value of business handling number in a preset historical period before work on the current day for each business, wherein the business number pool is the current number of available numbers;
step S200, calculating the average value of the service handling duration in a preset historical period before work on the same day for each service to obtain the average handling duration of the service;
step S300, in the business handling process of the same day, number allocation and limiting operation is carried out based on the business number pool and the average handling duration of the business, and the number allocation and limiting operation comprises the following steps:
l1, when the clerk selects the service to take the number, judging whether the current service number pool is zero, if so, executing a step L2, and if not, executing a step L3;
l2, allocating a formal number for the clerk, forming and printing a number taking ticket based on the formal number, executing a step L4 based on the formal number queuing waiting window number calling, and subtracting one from the numerical value of the service number pool;
l3, if the number is less than zero, distributing candidate numbers for the clerks and forming candidate records, forming and printing candidate number taking tickets based on the candidate numbers, and waiting for number placing operation;
l4, when the transactor with the official number is called by the window to transact business, judging whether the official number held by the transactor is a abandoned number, if so, executing number placing operation, adding the numerical values of the business number pool together and executing the step L5, and if not, completing the business transaction of the transactor;
l5, for the number source generated by number allocation, preferentially converting the candidate number into a formal number according to the sequence, executing the step L4, and waiting for number fetching if residual number sources exist;
in the step L1, the number of the services which can be handled in the remaining working time is calculated based on the average handling duration of the services T hours before the off-duty time on the same day, and whether number allocation is carried out is judged based on the number of the services which can be handled in the remaining working time and the number of the services which are currently waiting to be handled, if the number of the services which can be handled in the remaining working time is less than or equal to the number of the services which are currently waiting to be handled, the service number pool is updated to zero, number fetching is stopped, otherwise, number allocation operation is executed, the numerical value of the service number pool is updated, and the step L5 is executed
In this embodiment, step S100 generates a service number pool, and the generation principle is as follows:
(1) The service number pool is a quantity resource pool which can take numbers on the service day (morning and afternoon);
(2) Calculating and generating once before working every day;
(3) Calculating the average value of the transaction service quantity according to a preset historical period (such as the previous 7 days), and if no data exists, carrying out self-defined configuration;
(4) Specific examples are as follows: services which are not resting at noon exist, and the definition needs to be performed according to the whole day handling;
(5) Taking the weekend and holiday into consideration, 7 transacted dates before the current date of the preset historical period are taken for calculation, 30 days are advanced for the longest, and if enough data (less than 7 days) are still not taken, the setting data are taken.
Step S200, calculating the average service transaction duration according to the following calculation principle:
(1) The average handling time length is the average required time length required by handling each service;
(2) Calculating once before work every day;
(3) Calculating the average handling time of each service according to the data of the previous 7 days, and if the number of the services is countless, carrying out user-defined configuration;
(4) Data considered abnormal below 3 minutes and above 60 minutes were not within the calculated range;
(5) And taking data of normal knots for calculation.
In the process of handling the service in step S300, the number of services that can be handled in the remaining operating time is calculated based on the average handling duration of the service, and the calculation method is as follows:
(1) Calculating the number of the transactable services in the residual working time according to the average transacting time of the services, and taking the number of the transactable services as the initial transactable service number;
(2) Multiplying the initial transactable business quantity by the business transaction window quantity to obtain a first numerical value;
(3) Multiplying the first numerical value by the set weight to obtain a second numerical value, wherein the second numerical value is used as the number of the transactable services in the residual working time;
the weight value is used for balancing the transaction ratio of the service transaction window to the service.
In the service processing flow of step S300, the following two flows are divided:
1. number taking and calling
(1) The transactor selects the business to be transacted;
(2) Judging whether the number can be normally fetched according to the service number pool of the service;
if the value of the current business number pool is not zero, the number can be normally taken, and a formal number is distributed to the clerk;
if the value of the current service number pool is zero, the number can not be normally selected, a candidate number is allocated to the transactor, a subsequent number allocation operation is waited for, when the service number pool is newly added, the candidate number is sequentially converted into a formal number, and the transactor is reminded of sending a short message;
(3) The formal number directly generated is used as a queuing number to wait for the number calling of a service window, a number taking ticket is formed and printed based on the queuing number, and information such as the queuing number and the number taking time is recorded in the number taking ticket;
the candidate number corresponds to a candidate record, after the candidate number is converted into a formal number, the formal number is used as a queuing number to form and print a number taking ticket, the number taking ticket records the candidate time, the number of queuing people, the number of candidate people and two-dimensional code information, after the number placing operation, the candidate number is converted into the formal number, and the formal number is used as the queuing number to wait for the number calling of a business window;
(4) The business handling window only calls a handling official number;
(5) When the transactor with the official number transacts the business, if the official number is a abandoned number, executing number placing operation to add one to the business number pool;
2. number placing operation
(1) A hall administrator appropriately releases the number source to the service number pool according to the situation of a field hall;
(2) Calculating the number of the traffics which can be handled in the remaining working time based on the average handling duration of the traffics T hours before the off-duty time on the same day, judging whether to carry out number allocation or not based on the number of the traffics which can be handled in the remaining working time and the number of the traffics waiting to be handled currently, and executing number allocation operation if the number of the traffics which can be handled in the remaining working time is larger than the number of the traffics waiting to be handled currently, and properly releasing number sources to a traffic number pool;
(3) The candidate number is converted into the formal number by the number source of the number allocation preferentially, and if the number source is remained, the number fetching is waited.
Example 2:
the invention relates to a number limiting and number placing system for business handling, which comprises a business number pool configuration module, a business handling time calculation module and a business handling module, wherein for each business, the system limits the number limiting and number placing of daily business handling by the method disclosed in embodiment 1.
For each service, the service number pool configuration module is configured to perform: before working on the current day, configuring a business number pool of the current day based on the average value of business transaction numbers in a preset historical period, wherein the business number pool is the current number-taking number.
In this embodiment, the service number pool configuration module is configured to configure the service number pool based on the following generation principle:
(1) The service number pool is a resource pool for the number of the service available on the same day (morning and afternoon);
(2) Calculating and generating once before working every day;
(3) Calculating the average value of the transaction service quantity according to a preset historical period (such as the previous 7 days), and if no data exists, carrying out self-defined configuration;
(4) The special case is as follows: services which are not resting at noon exist, and the definition needs to be performed according to the whole day handling;
(5) Taking the weekend and holiday into consideration, 7 transacted dates before the current date of the preset historical period are taken for calculation, 30 days are advanced for the longest, and if enough data (less than 7 days) are still not taken, the setting data are taken.
For each service, the service transaction duration calculation module is used for executing: and before work on the same day, calculating the average value of the service handling time in a preset historical period to obtain the average handling time of the service.
In this embodiment, the service transaction duration calculation module is configured to calculate an average value of the service transaction durations based on the following generation principle:
(1) The average handling time length is the average required time length required by handling each service;
(2) Calculating once before work every day;
(3) Calculating the average transaction duration of each service according to the data of the previous 7 days, and if the number of the services is countless, self-defining configuration is required;
(4) Data considered abnormal below 3 minutes and above 60 minutes were not within the calculated range;
(5) And taking data of normal knots for calculation.
The business handling module is used for carrying out number allocation and number limitation operation based on the business number pool and the average handling duration of the business in the business handling process of the same day, and the number allocation and number limitation operation comprises the following steps:
l1, when the clerk selects the service to take the number, judging whether the current service number pool is zero or not, if so, executing a step L2, and if not, executing a step L3;
l2, allocating a formal number for the clerk, forming and printing a number taking ticket based on the formal number, executing a step L4 based on the formal number queuing waiting window number calling, and subtracting one from the numerical value of the service number pool;
l3, if the number is less than zero, distributing candidate numbers for the clerks and forming candidate records, forming and printing candidate number taking tickets based on the candidate numbers, and waiting for number placing operation;
l4, when the transactor with the official number is called by the window to transact business, judging whether the official number held by the transactor is a abandoned number, if so, executing number placing operation, adding the numerical values of the business number pool together and executing the step L5, and if not, completing the business transaction of the transactor;
l5, for the number source generated by number allocation, preferentially converting the candidate number into a formal number according to the sequence, executing the step L4, and waiting for number fetching if residual number sources exist;
in the step L1, the number of the services which can be handled in the remaining working time is calculated based on the average handling duration of the services T hours before the off-duty time on the same day, and whether number allocation is performed is judged based on the number of the services which can be handled in the remaining working time and the number of the services which are currently waiting to be handled, if the number of the services which can be handled in the remaining working time is less than or equal to the number of the services which are currently waiting to be handled, the service number pool is updated to zero, number fetching is stopped, otherwise, number allocation operation is executed, the numerical value of the service number pool is updated, and the step L5 is executed.
In this embodiment, in the process of performing service handling, the service handling module is configured to calculate the number of services that can be handled based on the following method:
(1) Calculating the number of the transactable services in the residual working time according to the average transacting time of the services, and taking the number of the transactable services as the initial transactable service number;
(2) Multiplying the initial transactable business quantity by the business transaction window quantity to obtain a first numerical value;
(3) Multiplying the first numerical value by a set weight to obtain a second numerical value, wherein the second numerical value is used as the number of the trafficable services in the remaining working time;
and the weight is used for balancing the transaction proportion of the service transaction window to the service.
The business handling module is used for executing the following two processes in the business handling process:
1. number taking and calling
(1) The transactor selects the business to be transacted;
(2) Judging whether the number can be normally fetched according to the service number pool of the service;
if the value of the current business number pool is not zero, the number can be normally taken, and a formal number is distributed to the clerk;
if the value of the current service number pool is zero, the number can not be normally selected, a candidate number is allocated to the transactor, a subsequent number allocation operation needs to be waited, when the service number pool is newly added, the candidate number is converted into a formal number according to the sequence, and the transactor is reminded by a short message;
(3) The formal number directly generated is used as a queuing number to wait for the number calling of a service window, a number taking ticket is formed and printed based on the queuing number, and information such as the queuing number and the number taking time is recorded in the number taking ticket;
the candidate number corresponds to a candidate record, after the candidate number is converted into a formal number, the formal number is used as a queuing number to form and print a number taking ticket, the number taking ticket records the candidate time, the number of queuing people, the number of candidate people and two-dimensional code information, after the number placing operation, the candidate number is converted into the formal number, and the formal number is used as the queuing number to wait for the number calling of a business window;
(4) The business handling window only calls a handling official number;
(5) When the transactor with the official number transacts the business, if the official number is a abandoned number, executing number placing operation to add one to the business number pool;
2. number allocation operation
(1) A hall administrator appropriately releases the number source to the service number pool according to the situation of a field hall;
(2) Calculating the number of the services which can be handled in the remaining working time based on the average handling duration of the services T hours before the off-duty time, judging whether to perform number allocation based on the number of the services which can be handled in the remaining working time and the number of the services waiting to be handled currently, and executing the number allocation operation if the number of the services which can be handled in the remaining working time is more than the number of the services waiting to be handled currently, and properly releasing the number source to a service number pool;
(3) The candidate number is converted into the formal number by the number source of the number allocation preferentially, and if the number source is remained, the number fetching is waited.
Claims (4)
1. A number limiting and number placing method for business handling is characterized in that for each business, based on the historical handling number and handling capacity of the business, the number limiting and number placing limitation is carried out on daily business handling, and the method comprises the following steps:
for each service, before the current day of work, configuring a current day service number pool based on the average value of the service handling number in a preset historical period, wherein the service number pool is the current number-taking number;
for each service, calculating the average value of service handling time in a preset historical period before work on the same day to obtain the average handling time of the service;
in the service transaction process of the same day, number allocation and limitation operations are carried out based on the service number pool and the average service transaction duration of the service, and the number allocation and limitation operations comprise the following steps:
l1, when the clerk selects the service to take the number, judging whether the current service number pool is zero or not, if so, executing a step L2, and if not, executing a step L3;
l2, allocating a formal number for the clerk, forming and printing a number taking ticket based on the formal number, executing a step L4 based on the formal number queuing waiting window number calling, and reducing the numerical value of the business number pool by one;
l3, if the number is less than zero, distributing candidate numbers for the clerks and forming candidate records, forming and printing candidate number taking tickets based on the candidate numbers, and waiting for number placing operation;
l4, when the transactor with the official number is called by the window to transact business, judging whether the official number held by the transactor is a abandoned number, if so, executing number placing operation, adding the numerical values of the business number pool together and executing the step L5, and if not, completing the business transaction of the transactor;
l5, for the number source generated by number allocation, preferentially converting the candidate number into a formal number according to the sequence, executing the step L4, and waiting for number fetching if residual number sources exist;
in the step L1, calculating the number of the traffics which can be handled in the remaining working time based on the average handling duration of the traffics T hours before the off-duty time on the same day, judging whether to perform number allocation based on the number of the traffics which can be handled in the remaining working time and the number of the traffics waiting to be handled currently, updating a traffic number pool to zero if the number of the traffics which can be handled in the remaining working time is less than or equal to the number of the traffics waiting to be handled currently, stopping number fetching, otherwise, executing number allocation operation, updating the numerical value of the traffic number pool and executing the step L5;
in the process of business handling, the method also comprises the following steps:
in the step L1, according to the service handling condition, number allocation operation is executed, and a number source is manually released to a service number pool;
if the number of days for service transaction before the current day does not meet the preset history period, self-defining a service number pool;
before work on the day, calculating the average value of the service handling time length in a preset historical period, and if the time length of the average value is not in a preset range, taking the average value as an abnormal value without reference;
calculating the number of the traffics capable of being handled in the residual working time based on the average handling time of the traffics, wherein the calculation mode is as follows:
calculating the number of the transactable services in the residual working time according to the average transacting time of the services, and taking the number of the transactable services as the initial transactable service number;
multiplying the initial transactable business quantity by the business transaction window quantity to obtain a first numerical value;
multiplying the first numerical value by a set weight to obtain a second numerical value, wherein the second numerical value is used as the number of the trafficable services in the remaining working time;
the weight value is used for balancing the transaction ratio of the service transaction window to the service.
2. The number limiting and queuing method for business handling as claimed in claim 1, wherein when allocating official number for a clerk and forming a number taking ticket, the number taking ticket records a queuing number and a number taking time;
when a candidate number is allocated to the transactor and a candidate record is formed, the candidate record comprises candidate time, the number of queuing people, the number of candidates and two-dimensional code information.
3. A number limit queuing system for service handling, characterized in that for each service, the number limit queuing limitation is performed for daily service handling by the number limit queuing method for service handling according to any of claims 1-2, the system comprising:
a service number pool configuration module, for each service, the service number pool configuration module is configured to perform: before working on the current day, configuring a business number pool of the current day based on an average value of business handling numbers in a preset historical period, wherein the business number pool is the current number-taking number;
the service handling time calculation module is used for executing the following steps for each service: before working on the day, calculating the average value of the service handling duration in a preset historical period to obtain the average service handling duration of the service;
the system comprises a business handling module, wherein the business handling module is used for carrying out number allocation and number limitation operation based on a business number pool and average handling duration of business in the business handling process of the same day, and the number allocation and number limitation operation comprises the following steps:
l1, when the clerk selects the service to take the number, judging whether the current service number pool is zero, if so, executing a step L2, and if not, executing a step L3;
l2, allocating a formal number for the clerk, forming and printing a number taking ticket based on the formal number, executing a step L4 based on the formal number queuing waiting window number calling, and reducing the numerical value of the business number pool by one;
l3, if the number is less than zero, distributing candidate numbers for the clerks and forming candidate records, forming and printing candidate number taking tickets based on the candidate numbers, and waiting for number placing operation;
l4, when the transactor with the official number is called by the window to transact business, judging whether the official number held by the transactor is a abandoned number, if so, executing number placing operation, adding the numerical values of the business number pool together and executing the step L5, and if not, completing the business transaction of the transactor;
l5, preferentially converting the candidate number into a formal number according to the sequence for the number source generated by number allocation, executing the step L4, and waiting for number fetching if the number source remains;
in the step L1, calculating the number of the traffics which can be handled in the remaining working time based on the average handling duration of the traffics T hours before the off-duty time on the same day, judging whether to perform number allocation based on the number of the traffics which can be handled in the remaining working time and the number of the traffics waiting to be handled currently, updating a traffic number pool to zero if the number of the traffics which can be handled in the remaining working time is less than or equal to the number of the traffics waiting to be handled currently, stopping number fetching, otherwise, executing number allocation operation, updating the numerical value of the traffic number pool and executing the step L5;
the business handling module is further used for executing the following steps: according to the service handling condition, executing number allocation operation, and manually releasing a number source to a service number pool;
if the number of days for service transaction before the current day does not meet the preset historical period, the service number pool configuration module is used for self-defining the service number pool;
the service transaction duration calculation module is used for executing: before work on the day, calculating the average value of the service handling time length in a preset historical period, and if the time length of the average value is not in a preset range, taking the average value as an abnormal value without reference;
the service handling time length calculating module is used for calculating the number of the services capable of being handled in the remaining working time based on the average handling time length of the services in the following mode:
calculating the number of the transactable services in the residual working time according to the average transacting time of the services, and taking the number of the transactable services as the initial transactable service number;
multiplying the initial transactable business quantity by the business transaction window quantity to obtain a first numerical value;
multiplying the first numerical value by a set weight to obtain a second numerical value, wherein the second numerical value is used as the number of the trafficable services in the remaining working time;
the weight value is used for balancing the transaction ratio of the service transaction window to the service.
4. The number limiting and queuing system for business transaction according to claim 3, wherein when a official number is allocated to a transactor and a number taking ticket is formed, a queuing number and a number taking time are recorded on the number taking ticket;
when a candidate number is allocated to the transactor and a candidate record is formed, the candidate record comprises candidate time, the number of queuing people, the number of candidates and two-dimensional code information.
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