CN109300218A - A kind of queuing machine management system and method for the auto arrangement number of taking work flow - Google Patents
A kind of queuing machine management system and method for the auto arrangement number of taking work flow Download PDFInfo
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- CN109300218A CN109300218A CN201811215544.4A CN201811215544A CN109300218A CN 109300218 A CN109300218 A CN 109300218A CN 201811215544 A CN201811215544 A CN 201811215544A CN 109300218 A CN109300218 A CN 109300218A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention discloses a kind of queuing machine management system of the auto arrangement number of taking work flow, including client, configuration modules；Storage service type in client；Configuration module setting realizes period configuration on queue machine backstage；Configuration module includes database, reads every kind of type of service in setup time section from database for queue machine client and gets tickets quantity, realizes and sort to business.Invention additionally discloses a kind of methods of the auto arrangement number of taking work flow, application based on big data, when daily queue machine is switched on for the first time, the number of taking interface business can be arranged and put in order according to number amount was taken in upper one day, one week, one month or a period of time (day or date range).The present invention can improve government affairs hall, the difficult problem of user's number of taking, and be conducive to improve the branch of government affairs hall window and transacting business.From science and technology angle improve the number of taking, waiting, transacting business time.
Description
Technical field
The present invention relates to a kind of queuing machine management systems of the auto arrangement number of taking work flow of Zero queuing technical field
And method.
Background technique
Since the business that government affairs hall is handled has as many as hundreds of, client's number of taking often can not find or turn over many rather
Page can just be found.It is to be guided to handle the number of taking business, people by multiple attendants in many scenes that business is more, flow of the people is big
Power cost is odd high, and the number of taking efficiency is still lower, is easy to cause waste client and office resource, is also easy to appear the number of taking personnel
The case where queuing.
Existing technology such as CN201711061078.4, a kind of wisdom government affairs for disclosing Zero queuing technical field are lined up
Call display system.Including server, background management system, the number of taking machine, calling terminal, evaluator, window display screen and voice
System, server and background management system are connected by network with the number of taking machine, business handling people can on the number of taking machine the number of taking with beat
Printing receipt, it is characterised in that: business handling people directly the number of taking or can reserve the number of taking by wechat and network implementations on the number of taking machine,
It reserves the number of taking and uses time reservation；Number that background management system is taken according to the number of taking machine or the reservation number of taking by certain rule into
Row sequence assigns call command by calling terminal, and system will be with voice, short message, and the modes such as wechat push notify clerical worker to arrive
Up to specified window transacting business.Have many advantages, such as that work efficiency working order can be improved and system application place is extensive.
This technology can be connected the linking between each department in working hall, each side's information during reduction personnel handle
Interactive efficiency, but efficiency cannot be accelerated in the independent number of taking program, conveniently the personnel of handling find the business key for needing to handle.
Summary of the invention
In view of the above technical problems, the present invention discloses a kind of queuing machine management system of the auto arrangement number of taking work flow,
Using big data technology, the quantity arrangement number of the taking interface work flow of getting tickets based on a period of time improves the government affairs hall number of taking difficulty
The problem of.
In order to achieve the above objectives, the technical solution adopted by the present invention are as follows:
A kind of queuing machine management system of the auto arrangement number of taking work flow, the application based on big data, daily queue machine
When being switched on for the first time, number amount can be taken according to upper one day, one week, one month or for a period of time in (day or date range)
It puts in order to arrange the number of taking interface business.Including client, configuration module；
Storage service type in client；
Configuration module: in the configuration module of queue machine backstage setting, period configuration is realized.Configuration module includes data
Library reads every kind of business in setup time section from database for queue machine client and gets tickets quantity, realizes and sort to business.
Tables, the number of taking business datum are stored in Ticket table including BuzType, Ticket etc. in database, there is one in BuzType table
SortNum field is used to count the amount of getting tickets of every kind of business in Ticket, by sortNum field value in BuzType table come real
Now business descending in the number of taking interface arranges.
In addition, being lined up generator terminal is furnished with camera, queue machine identifies the arrival of different clients by camera.It can be realized not
When reaching with client, the information such as habit, age bracket, the last business handled, dynamic implement industry can be handled according to client
Business sequence, provides the service of more easily getting tickets for client.After the completion of user's number of taking, without operation in certain time (10s), it can restore
At the sortord before getting tickets.Facilitate next client's number of taking.
Invention additionally discloses a kind of methods of the auto arrangement number of taking work flow, comprising the following steps:
1, queue machine is opened for the first time, business default sort in client；
If 2, enabling period configuration in configuration module, start timing；Whenever one new period of beginning, queue machine
When being switched on for the first time during this period of time, every kind of business amount of getting tickets in the period stored in configuration module database is read；
3, descending arrangement is carried out to the business in client according to the business number of the taking amount read；
If not 4, starting queue machine in current slot for the first time, then business is constant using currently sorting；
If 5, configuration module not enabling time section configuration, starts constant according to currently sorting when queue machine.
According to the period of configuration, calculate the amount of getting tickets in every kind of business period, handle duration etc., the present invention is main
The tables such as BuzType, Ticket in database are used, number is taken to be stored in Ticket table, there is one in BuzType table
SortNum field is used to count the amount of getting tickets of every kind of business in Ticket, by sortNum field value in BuzType table come real
Now business descending in the number of taking interface arranges.
It further, further include face gathering algorithm, after collecting face by camera, according to the collected number of face
According to age level and the age level number of taking operating habit, the transacting business type etc. where analysis store in the database, and root
According to the analysis in database as a result, taking for the number of the taking operating habit, transacting business type for corresponding to age level is presented to the number of taking client
Number interface.
Further, face gathering algorithm is as follows:
Wherein T1 is that nobody judges that time T2 is to submit interval time, and NoPerson is the unmanned detection threshold of system configuration
Value, CommitInterval are image submission time interval twice.Detailed process is as follows
1, as nobody in acquired image, current time-T1 is greater than or equal to unmanned detection time, caches as sky
When, continue Image Acquisition；
2, as nobody in acquired image, current time-T1 is greater than or equal to unmanned detection time, and caching is not sky
When, it empties the cache, scene has been moved off at this time for client
3, as nobody in acquired image, current time-T1 is less than unmanned detection time, continues waiting for image and adopt
Collection；
4, as nobody in acquired image, current time-T2 value and CommitInterval are compared, whether great or small,
It does not submit any characteristic, continues waiting for Image Acquisition；
5, someone's (scene of a people and more people) in acquired image, current time-T1 are more than or equal to NoPerson, this
When caching be sky, filter out the face of the condition of satisfaction, renewal time T1 chooses the wherein maximum image of face rectangle frame, carries out
Face characteristic extracts, and updates caching, T2, submits recognition of face server；Face such as without the condition that meets, then continue waiting for figure
As acquisition；
6, someone's (scene of a people and more people) in acquired image, current time-T1 are less than NoPerson, delay at this time
It deposits not for sky, collected face energy and caching record matching, updates T1, and by collected picture with picture ratio in caching
Compared with, caching picture quality score is high, and submission time interval (current time-T2) is more than or equal to CommitInterval,
There is buffer update in the CommitInterval time: updating submission time T2, submits recognition of face server,
Without buffer update in the CommitInterval time: continuing to acquire image；It is high to cache picture quality score, and submission time interval
(current time-T2) is less than CommitInterval: continuing to acquire image
7, acquisition picture quality score is high, updates characteristic to caching, when submission time interval is more than or equal to
There is buffer update in CommitInterval, the CommitInterval time: updating submission time, submits recognition of face service
Device；Continue to adopt without buffer update in the CommitInterval time when submission time interval is more than or equal to CommitInterval
Collect image, current time has the picture of the condition of satisfaction in the-T1=NoPerson period: submitting primary sky, empty the cache；It submits
Time interval is less than CommitInterval: continuing to acquire image
8, collected face fails and caches record matching, if current time-T1 is less than CommitInterval: after
Continuous Image Acquisition (user is of short duration to be left, or has the operation turned one's head etc)；If current time-T1 is more than or equal to
CommitInterval screens the picture for the condition that meets, such as picture without the condition that meets, m- T1=NoPersonl when current preceding
Picture without the condition that meets in period: continue to acquire picture；In the presence of the picture (buffer area is not empty at this time) for the condition that meets, mention
Primary sky is handed over, empties the cache and (a upper people is submitted to leave), renewal time T1 chooses the wherein maximum image of face rectangle frame, into
Pedestrian's face feature extraction, and caching is updated, submit recognition of face server.
The invention has the following advantages:
Present invention is mainly used for government affairs hall, the number of users that government affairs hall queue machine is related to is more, according to statistics, handles window
100 or so government affairs hall it is daily before go the client of transacting business can be 800 or so, data volume is big, and each Man's Demands,
Use habit etc. is different, and analysis is public behavior.The data volume that can be handled is a huge number of levels, the present invention
Processing is upper millions of record.
The present invention is directed to the processing of mass data, according to the actual situation auto arrangement government affairs hall business, improves client and takes
Number difficult problem.The branch for being conducive to improve government affairs hall window and transacting business can unite after data accumulation after a period of time
The portfolio handled is counted out, business handling window can be rationally arranged in government department according to business handling amount, for example increases and handle
Quantity is more, the window of the long business of queuing time, handles the few business of quantity and may be incorporated in a window and handles, from science and technology
Angle improve the number of taking, waitings, transacting business time, reduce mechanism redundancy, be really the people, reduce wait in line duration.
Detailed description of the invention
Fig. 1 is the queuing machine management system and method flow diagram of the auto arrangement number of the taking work flow of the embodiment of the present invention.
Fig. 2 is the method flow diagram of the auto arrangement number of the taking work flow of the embodiment of the present invention.
Fig. 3 is face gathering algorithm figure in the method for the auto arrangement number of the taking work flow of the embodiment of the present invention.
Specific embodiment
For the ease of the understanding of those skilled in the art, the present invention is made further below with reference to embodiment and attached drawing
It is bright.
The queuing machine management system of the auto arrangement number of the taking work flow of the embodiment of the present invention is mainly used for government affairs hall, political affairs
The number of users that business hall queue machine is related to is more, according to statistics, handles window and goes to handle industry before 100 or so government affairs hall is daily
The client of business can be 800 or so, and data volume is big, and each Man's Demands, use habit etc. are different, and analysis is public row
For.The present invention is directed to the processing of mass data, according to the actual situation auto arrangement government affairs hall business, and it is difficult to improve client's number of taking
Problem.And after data accumulation after a period of time, the statistics available portfolio handled out, government department can be according to business handling amount
Rationally setting business handling window, for example increase and handle that quantity is more, the window of the long business of queuing time, handle the few business of quantity
It may be incorporated in a window to handle, reduce mechanism redundancy, be really the people, duration is waited in line in reduction.
Application based on big data, when daily queue machine is switched on for the first time, can according to upper one day, one week, one month or
Person takes number amount for a period of time to arrange the number of taking interface business and put in order in (day or date range).Based on this mode,
The more business of the number of taking amount can be achieved and come front, can also according to transacting business number, working window that optimization government department opens up
Mouth number and type.
In addition, being lined up generator terminal is furnished with camera, it, can be according to visitor when realizing that different clients reach by face recognition technology
The information such as habit, age bracket, the last business handled are handled at family, and the sequence of dynamic implement business, it is more convenient to provide for client
The service of getting tickets.After the completion of user's number of taking, without operation in 10s, client can revert to the sortord before getting tickets.Facilitate next
Client's number of taking.
Configuration interface: it in queue machine backstage configuration interface, realizes period configuration, is used for queue machine client from database
The every kind of business read in setup time section is got tickets quantity.Configuration module may be selected not enable, one day, in one week, January it is interior or
Person's self defined time (unit is day).As shown in Figure 1, 2.
1, queue machine is opened for the first time, is arranged using traffic ID ascending order；
2, later every day reads the configuration item when queue machine same day is switched on for the first time.
3, configuration item enables, and selects one day, one week, January or self defined time, and queue machine algorithm is according to time of configuration
Section reads corresponding data, according to the business number of the taking amount descending arrangement read；
4, configuration item enables, constant using currently sorting if the non-same day starts for the first time；
5, configuration item does not enable, constant according to currently sorting.
The tables such as BuzType, Ticket in database are mainly used in the system of the present embodiment, and number is taken to be stored in
In Ticket table, there is a sortNum field for counting in Ticket in BuzType table, the amount of getting tickets of every kind of business.According to
The period of user configuration, big data algorithm synthesis calculate the amount of getting tickets in every kind of business period, handle duration etc., calculate
As a result it is stored in BuzType table in sortNum field, the number of taking interface is realized by sortNum field value in BuzType table
The arrangement of business descending.
Based on recognition of face, algorithm such as Fig. 3 is judged, wherein T1 is that nobody judges that time T2 is to submit interval time,
NoPerson is the unmanned detection threshold value of system configuration, and CommitInterval is image submission time interval twice.Specific stream
Journey is as follows
1, as nobody in acquired image, current time-T1 is greater than or equal to unmanned detection time, caches as sky
When, continue Image Acquisition；
2, as nobody in acquired image, current time-T1 is greater than or equal to unmanned detection time, and caching is not sky
When, it empties the cache, scene has been moved off at this time for client
3, as nobody in acquired image, current time-T1 is less than unmanned detection time, continues waiting for image and adopt
Collection；
4, as nobody in acquired image, current time-T2 value and CommitInterval are compared, whether great or small,
It does not submit any characteristic, continues waiting for Image Acquisition；
5, someone's (scene of a people and more people) in acquired image, current time-T1 are more than or equal to NoPerson, this
When caching be sky, filter out the face of the condition of satisfaction, renewal time T1 chooses the wherein maximum image of face rectangle frame, carries out
Face characteristic extracts, and updates caching, T2, submits recognition of face server；Face such as without the condition that meets, then continue waiting for figure
As acquisition；
6, someone's (scene of a people and more people) in acquired image, current time-T1 are less than NoPerson, delay at this time
It deposits not for sky, collected face energy and caching record matching, updates T1, and by collected picture with picture ratio in caching
Compared with, caching picture quality score is high, and submission time interval (current time-T2) is more than or equal to CommitInterval,
There is buffer update in the CommitInterval time: updating submission time T2, submits recognition of face server,
Without buffer update in the CommitInterval time: continuing to acquire image；It is high to cache picture quality score, and submission time interval
(current time-T2) is less than CommitInterval: continuing to acquire image
7, acquisition picture quality score is high, updates characteristic to caching, when submission time interval is more than or equal to
There is buffer update in CommitInterval, the CommitInterval time: updating submission time, submits recognition of face service
Device；Continue to adopt without buffer update in the CommitInterval time when submission time interval is more than or equal to CommitInterval
Collect image, current time has the picture of the condition of satisfaction in the-T1=NoPerson period: submitting primary sky, empty the cache；It submits
Time interval is less than CommitInterval: continuing to acquire image
8, collected face fails and caches record matching, if current time-T1 is less than CommitInterval: after
Continuous Image Acquisition (user is of short duration to be left, or has the operation turned one's head etc)；If current time-T1 is more than or equal to
CommitInterval screens the picture for the condition that meets, such as picture without the condition that meets, m- T1=NoPersonl when current preceding
Picture without the condition that meets in period: continue to acquire picture；In the presence of the picture (buffer area is not empty at this time) for the condition that meets, mention
Primary sky is handed over, empties the cache and (a upper people is submitted to leave), renewal time T1 chooses the wherein maximum image of face rectangle frame, into
Pedestrian's face feature extraction, and caching is updated, submit recognition of face server.
The above are face gathering algorithms.After collecting face, according to the collected data of face, pass through big data technology point
The each age level number of taking operating habit, transacting business type etc. are analysed, realizes and the different number of taking interfaces is presented for different clients.
Above embodiment is merely illustrative of the invention's technical idea, and this does not limit the scope of protection of the present invention, all
It is any changes made on the basis of the technical scheme according to the technical idea provided by the invention, each falls within present invention protection model
Within enclosing.
Claims (8)
1. a kind of queuing machine management system of the auto arrangement number of taking work flow, it is characterised in that: including client, configure mould
Block；
Storage service type in client；
Configuration module setting realizes period configuration on queue machine backstage；Configuration module includes database, is used for queue machine client
It holds and reads every kind of type of service in setup time section from database and get tickets quantity, realize and sort to business.
2. the queuing machine management system of the auto arrangement number of taking work flow according to claim 1, it is characterised in that:
It include BuzType, Ticket table in database, storage service type in Ticket table is equipped in BuzType table
SortNum field is used to count the amount of getting tickets of every kind of business in Ticket, by sortNum field value in BuzType table come real
The existing client number of taking interface business descending arrangement.
3. the queuing machine management system of the auto arrangement number of taking work flow according to claim 1, it is characterised in that:
It is lined up generator terminal and is furnished with camera, queue machine identifies the arrival of different clients by camera.
4. the queuing machine management system of the auto arrangement number of taking work flow according to claim 1, it is characterised in that:
After the completion of user's number of taking, without operation in certain time, client reverts to the sortord before getting tickets.
5. a kind of method of the auto arrangement number of taking work flow, which comprises the following steps:
Step 1, queue machine are opened for the first time, type of service default sort in client；
If enabling period configuration in step 2, configuration module, start timing；Whenever one new period of beginning, queue machine
When being switched on for the first time during this period of time, getting tickets for every kind of business in the period stored in configuration module database is read
Amount；
Step 3 carries out descending arrangement to the business in client according to the business number of the taking amount read；
If not starting queue machine in step 4, current slot for the first time, then business is constant using currently sorting；
If the not enabling time section configuration of step 5, configuration module, starts constant according to currently sorting when queue machine.
6. the method for the auto arrangement number of taking work flow according to claim 5, it is characterised in that:
According to the period of configuration, calculates the amount of getting tickets in every kind of business period, handles duration, number is taken to be stored in
In Ticket table, there is a sortNum field for counting the amount of getting tickets of every kind of business in Ticket in BuzType table, pass through
In BuzType table sortNum field value come realize the number of taking interface business descending arrange.
7. the method for the auto arrangement number of taking work flow according to claim 5, it is characterised in that:
It further include face gathering algorithm, after collecting face by camera, according to the collected data of face, year where analysis
Age layer and the age level number of taking operating habit, the transacting business type etc., store in the database, and according in database
Analysis is as a result, be presented the number of the taking operating habit of corresponding age level, the number of the taking interface of transacting business type to the number of taking client.
8. the method for the auto arrangement number of taking work flow according to claim 7, which is characterized in that face gathering algorithm is such as
Under:
Wherein T1 is that nobody judges that time T2 is to submit interval time, and NoPerson is the unmanned detection threshold value of system configuration,
CommitInterval is image submission time interval twice:
S1, as nobody in acquired image, current time-T1 is greater than or equal to unmanned detection time, when caching as sky, after
It is continuous to carry out Image Acquisition；
S2, as nobody in acquired image, current time-T1 is greater than or equal to unmanned detection time, when caching is not empty,
It empties the cache, scene has been moved off at this time for client；
S3, as nobody in acquired image, current time-T1 is less than unmanned detection time, continues waiting for Image Acquisition；
S4, as nobody in acquired image, current time-T2 value and CommitInterval are compared, whether great or small, not
Any characteristic is submitted, Image Acquisition is continued waiting for；
Someone in S5, acquired image, current time-T1 are more than or equal to NoPerson, and caching is sky at this time, filter out satisfaction
The face of condition, renewal time T1 choose the wherein maximum image of face rectangle frame, carry out face characteristic extraction, and update slow
It deposits, T2, submits recognition of face server；Face such as without the condition that meets, then continue waiting for Image Acquisition；
Someone in S6, acquired image, current time-T1 are less than NoPerson, cache at this time not as sky, collected face
Record matching can and be cached, updates T1, and collected picture is compared with picture in caching, caching picture quality score is high,
And submission time interval is more than or equal to CommitInterval, there is buffer update in the CommitInterval time: updating and submits
Time T2 submits recognition of face server, without buffer update in the CommitInterval time: continuing to acquire image；Caching figure
Tablet quality score is high, and submission time interval is less than CommitInterval: continuing to acquire image；
S7, acquisition picture quality score are high, update characteristic to caching, when submission time interval is more than or equal to
There is buffer update in CommitInterval, the CommitInterval time: updating submission time, submits recognition of face service
Device；Continue to adopt without buffer update in the CommitInterval time when submission time interval is more than or equal to CommitInterval
Collect image, current time has the picture of the condition of satisfaction in the-T1=NoPerson period: submitting primary sky, empty the cache；It submits
Time interval is less than CommitInterval: continuing to acquire image；
S8, collected face fail and cache record matching, if current time-T1 is less than CommitInterval: continuing
Image Acquisition；If current time-T1 is more than or equal to CommitInterval, screening meets the picture of condition, such as without meeting condition
Picture, it is current before when m- T1=NoPersonl period in the picture without the condition that meets: continue to acquire picture；There are satisfactions
The picture of condition submits primary sky, empties the cache, and renewal time T1 chooses the wherein maximum image of face rectangle frame, carries out people
Face feature extraction, and caching is updated, submit recognition of face server.
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111105545A (en) * | 2019-11-25 | 2020-05-05 | 南京奥拓电子科技有限公司 | Queuing method, system, client, device and server thereof |
| CN115545553A (en) * | 2022-11-07 | 2022-12-30 | 浪潮软件股份有限公司 | Number limiting and number placing method and system for business handling |
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| CN103606217A (en) * | 2013-12-06 | 2014-02-26 | 李光磊 | Time selection reservation queuing machine |
| CN104486474A (en) * | 2014-12-12 | 2015-04-01 | 深圳市财富之舟科技有限公司 | Contact management method |
| CN204463272U (en) * | 2015-03-12 | 2015-07-08 | 北京市商汤科技开发有限公司 | reservation queuing system |
| CN105227445A (en) * | 2015-10-23 | 2016-01-06 | 中国联合网络通信集团有限公司 | Platform is recommended in application recommend method and application |
| CN108335398A (en) * | 2018-01-29 | 2018-07-27 | 山东浪潮商用系统有限公司 | A kind of queue machine automatic identification face is taken pictures the method for the number of taking |
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| CN111105545A (en) * | 2019-11-25 | 2020-05-05 | 南京奥拓电子科技有限公司 | Queuing method, system, client, device and server thereof |
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