CN106296020A - A kind of method for allocating tasks based on setting loss person's free time - Google Patents
A kind of method for allocating tasks based on setting loss person's free time Download PDFInfo
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- CN106296020A CN106296020A CN201610679517.7A CN201610679517A CN106296020A CN 106296020 A CN106296020 A CN 106296020A CN 201610679517 A CN201610679517 A CN 201610679517A CN 106296020 A CN106296020 A CN 106296020A
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- task
- setting loss
- free time
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063114—Status monitoring or status determination for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
Abstract
A kind of method for allocating tasks based on setting loss person's free time, comprises the following steps: CU client calculates the free time of corresponding setting loss person；Server arranges and sends idle time threshold；If free time reaches this threshold value, then this CU user end to server sends task requests；Server receives task requests and records the time；Server generates task requests table；Server generates work distribution chart；Task in work distribution chart is sequentially allocated to the setting loss person in task requests table by server in order；Server update task requests table and work distribution chart；The CU client of acquisition task resets and stops calculating corresponding setting loss person's free time, and task terminates rear CU client and restarts to calculate its free time.The present invention, based on setting loss person's free time, sets up task requests table by setting threshold value, it is achieved that more efficient and rational autotask distribution, adds the work incentive of setting loss person, is greatly enhanced setting loss efficiency and fairness simultaneously.
Description
Technical field
The present invention relates to work project management technical field.More particularly, to a kind of based on setting loss person's free time
Method for allocating tasks.
Background technology
In recent years, China's automobile pollution is presenting accelerated growth situation, and car insurance industry is also in fast development.When
Before, car insurance market scale has surpassed hundred billion yuan, and still increases year by year in the speed with more than 10%.Motor vehicle insurance business is
Through becoming development pillar and the core competitiveness of increasing insurance company, increasing insurance company is with associated mechanisms
Get involved vehicle insurance market.In vehicle insurance market, car accident setting loss is very important link.Generally, when being insured
During vehicle generation vehicle accident, insurance company can distribute the front end person of surveying and go to scene or 4S shop to carry out surveying setting loss, coordinates rear end
Setting loss person completes accident setting loss work.
At present, car accident setting loss pattern is: insurance company receives after client reports a case to the security authorities, by insurance company rear end setting loss people
Member notifies that personnel are surveyed in a front end, goes in-situ processing.In insurance company's backstage setting loss, when not having new case, backstage is fixed
Damage person will be idle, when queuing up when there being new case to add, is notified that all of backstage setting loss person, and the most all setting loss persons are going master
Dynamic this case of acquisition.At this moment it is possible that the situation of task maldistribution: part setting loss person's workload is excessive, part setting loss
Member is idler, causes person works's efficiency low, meanwhile, and can be according to individual's preference to case during setting loss person's active obtaining case
Pick, had a strong impact on setting loss personnel's enthusiasm and backstage setting loss order.
Accordingly, it is desirable to provide a kind of more rationally efficient method for allocating tasks based on setting loss person's free time.
Summary of the invention
It is an object of the invention to provide one and can overcome drawbacks described above, according to setting loss person's free time, case is the highest
The method for allocating tasks of the setting loss person being automatically assigned to free time of effect.
For reaching above-mentioned purpose, the present invention uses following technical proposals:
A kind of method for allocating tasks based on setting loss person's free time, the method comprises the following steps:
S1: each CU client calculates the free time of corresponding setting loss person in real time；
S2: server arranges the threshold value of setting loss person's free time and sends threshold value to each CU client；
S3: if free time reaches threshold value, then this CU user end to server sends task requests；
S4: server receives task requests and records the time receiving task requests；
The task requests received is ranked up by S5: server, generates task requests table；
The case needing setting loss is ranked up by S6: server, generates work distribution chart；
Task in work distribution chart is sequentially allocated to the setting loss person in task requests table by S7: server in order；
S8: server deletes the mission bit stream distributing task in work distribution chart, and server deletes task requests table
In the solicited message of task of getting；
S9: the CU client obtaining task resets and stops calculating corresponding setting loss person's free time, and task terminates rear CU visitor
Family end restarts to calculate its free time；
CU client is insurance long-distance cloud setting loss client.
Preferably, free time is that current time deducts this setting loss person and logs in CU client or complete the moment of previous task
The time of gained.
Preferably, the threshold value of free time obtains according to historical statistical data.
Preferably, step S3 also includes: if free time is not up to threshold value, this setting loss person chooses whether by CU client
Task requests is sent to server.
Preferably, server is according to receiving the time of task requests by the order after arriving first, generation task requests table.
Preferably, the case needing setting loss is ranked up by the order after arriving first by server according to connecing the case time, generates
Work distribution chart.
Preferably, server, to needing the case of setting loss to be ranked up according to priority order from high to low, generates and appoints
Business allocation table.
Preferably, task assignment procedure specifically includes following steps:
S7.1: if task quantity is less than or equal to the number of requests in task requests table in work distribution chart, then by task
In allocation table, task is sequentially allocated in accordance with the order from top to bottom to the setting loss person in task requests table；
S7.2: if task quantity is more than number of request in task requests table in work distribution chart, then suitable according to from top to bottom
Task identical with task requests quantity in work distribution chart is sequentially allocated to the setting loss person in task requests table by sequence.
It is further preferred that task assignment procedure is further comprising the steps of:
S7.3: if task requests table is empty, then server obtains the free time of each setting loss person；
S7.4: server according to free time from more to less order sequence, generate free time sequencing table；
Task in work distribution chart is sequentially allocated to the setting loss in free time sequencing table by S7.5: server in order
Member.
Preferably, the method also includes:
S10: server sets up data base, for store tasks assigning process data message.
Beneficial effects of the present invention is as follows:
1. a kind of based on setting loss person's free time the method for allocating tasks of the present invention, it is possible to according to setting loss person can idle time
Between, assign the task to free time the longest setting loss person, by arranging, task is arranged setting loss task ranking table, to setting loss person
Waiting list sequencing table and free time sequencing table are set, it is achieved that the rationally efficient distribution automatically of setting loss task.
2. a kind of based on setting loss person's free time the method for allocating tasks of the present invention, by arranging idle time threshold,
Can preferably grasp the arrangement situation of local setting loss work, it is simple to setting loss work and personnel assignment are optimized in time.
3. a kind of based on setting loss person's free time the method for allocating tasks of the present invention, can be to each item data of setting loss work
Information is monitored and collects, the datumization of beneficially setting loss work and statisticsization, and convenient periodically work setting loss counts greatly
According to statistics and sum up.
Accompanying drawing explanation
Below in conjunction with the accompanying drawings the detailed description of the invention of the present invention is described in further detail.
Fig. 1 illustrates the method for allocating tasks block diagram based on setting loss person's free time in embodiment 1.
Fig. 2 illustrates that in embodiment 1, task requests represents intention.
Fig. 3 illustrates work distribution chart schematic diagram in embodiment 1.
Fig. 4 illustrates the method for allocating tasks block diagram based on setting loss person's free time in embodiment 2.
Fig. 5 illustrates work distribution chart schematic diagram in embodiment 4.
Fig. 6 illustrates that in embodiment 5, free time sorting representationb is intended to.
Detailed description of the invention
In order to be illustrated more clearly that the present invention, below in conjunction with preferred embodiments and drawings, the present invention is done further
Bright.Parts similar in accompanying drawing are indicated with identical reference.It will be appreciated by those skilled in the art that institute is concrete below
The content described is illustrative and be not restrictive, and should not limit the scope of the invention with this.
In the present invention, CU client is insurance long-distance cloud setting loss client.
Embodiment 1
As it is shown in figure 1, a kind of method for allocating tasks based on setting loss person's free time, the method comprises the following steps:
S1: each CU client calculates the free time of corresponding setting loss person in real time.In the present embodiment, CU client is counted in real time
Calculating the free time of setting loss person, the free time of setting loss person logs in CU client from setting loss person or completes a upper setting loss task
Starting to calculate, after obtaining new task, free time resets.Each setting loss person configures a CU client and determines for logging in and carrying out
Damaging work, after setting loss person logs in CU client, CU client records login time automatically, and the cumulative time of record is setting loss person's
Free time, and this time be in constantly dynamically more new state.After setting loss person obtains new task, its free time resets, setting loss
After task completes, free time timing starts.
At present setting loss person's free time is recorded by CU client, and if user do not have interface to grasp for a long time
Make, or case setting loss time overlength (exceed 2 times of case average time and more than), CU client will call service
Interface, recording current case is time-out case, carries out form and collect when monthly end or End Of Quarter.
S2: server arranges the threshold value of setting loss person's free time and sends threshold value to each CU client.Real work
In, because setting loss person has processed a case and also had a lot of follow-up work to do, such as contact other departments or in insurance public affairs
The other system of department carries out data inputting, it is therefore desirable to there is certain threshold time.In the present embodiment, server settings is empty
Not busy time threshold, idle time threshold is to process the average time used by follow-up work of a case according to setting loss person and formulate
's.
The setting of idle time threshold to consider local setting loss case load account of the history, the case load feelings with season distribution
The many factors such as condition, setting loss person's configuring condition and case complexity situation, its threshold value also can reset.In view of fixed
Damaging case and have the concept of peak period, in possible one day, certain time period case is the most, it is also possible in certain time period, case is special
The fewest, the case load of at this moment system data meeting programming count timesharing, provide the scheduling suggestion that insurance company optimizes simultaneously.
S3: if free time reaches threshold value, then this CU user end to server sends task requests.In the present embodiment, all
Being setting loss person free time reaching threshold value, its CU client can carry out task application from trend server.This applies for machine automatically
System can improve the efficiency of task distribution, meanwhile, by setting threshold value, can guarantee that again setting loss person has time enough to settle a case
Follow-up work.It should be noted that when case load rises or falls, task can be divided by adjusting idle time threshold
Join efficiency to be adjusted.
S4: server receives task requests and records the time receiving task requests.In the present embodiment, server is to receive
Setting loss person's idle condition is judged on the basis of the time of task requests.If several setting loss persons reach idle time threshold, can simultaneously
Take following manner: 1. improve the precision of record time, if precision is by minute bringing up to second；2. set up other Rule of judgment,
Such as the setting loss person for reaching threshold value simultaneously, the workload of the most relevant setting loss person, it is stipulated that the same day or when week setting loss task few
Setting loss person's request time was early than the same day or worked as setting loss person's request time that all setting loss tasks are many.
The task requests received is ranked up by S5: server, generates task requests table.Task requests table such as Fig. 2 institute
Show, wherein, t1＜ t2＜ t3＜ ... ＜ tn.In the present embodiment, according to the time receiving task requests, task application is arranged
Sequence, can guarantee that task distributional equity, and it embodies the length of free time of setting loss person to a certain extent.
The case needing setting loss is ranked up by S6: server, generates work distribution chart, as it is shown on figure 3, wherein, T1＜ T2
＜ T3＜ ... ＜ Tn.In the present embodiment, being ranked up the case needing setting loss according to the time sequencing connecing case, server is often
Secondary have new task increase or task after being allocated successfully to be updated work distribution chart.
Task in work distribution chart is sequentially allocated to the setting loss person in task requests table by S7: server in order.If
In work distribution chart, task quantity is less than or equal to the number of requests in task requests table, then by task in work distribution chart according to
Order from top to bottom is sequentially allocated to the setting loss person in task requests table；If task quantity please more than task in work distribution chart
Seek number of request in table, the most in accordance with the order from top to bottom task identical with task requests quantity in work distribution chart is divided successively
Setting loss person in dispensing task requests table.
It should be noted that task assignment procedure can be the distribution of single task role in the present embodiment, it is also possible to be multiple
Business distributes simultaneously.
S8: server deletes the mission bit stream distributing task in work distribution chart, and server deletes task requests table
In the solicited message of task of getting.
S9: the CU client obtaining task resets and stops calculating corresponding setting loss person's free time, and task terminates rear CU visitor
Family end restarts to calculate its free time.
Embodiment 2
As shown in Figure 4, in the present embodiment, this method for allocating tasks also includes: server sets up data base, appoints for storage
Business assigning process data message, is monitored by the every data message working setting loss and is collected, beneficially setting loss work
Datumization and statisticsization, convenient regular work setting loss carries out big data statistics and summary.Other steps and embodiment 1 phase
With.
Embodiment 3
In step s3, if setting loss person at one's leisure between reach threshold value before complete all setting loss follow-up works, this is fixed
Damage person can select manually to click on and actively apply for button to go on server obtaining pressing part, the setting loss person of now actively application and free time
Time actively apply for the moment beyond the setting loss person of threshold value or exceeds threshold value moment composition task requests according to it, is used for obtaining up-to-date
Setting loss task.By set setting loss person at one's leisure between reach threshold value before actively carry out task application, setting loss person can be greatly improved
Work incentive.Other steps are same as in Example 1.
Embodiment 4
In step s 6, server is to needing the case of setting loss to arrange according to connecing the priority of case order from high to low
Sequence, generates work distribution chart.During actual setting loss, for the case of some urgent cases or big customer with VIP, it is preferential
Level is different from common setting loss case.In the present embodiment, according to practical situation, to setting loss task according to priority according to by height to
Low order is classified, and is divided into the first priority, the second priority and third priority setting loss task；Server is fixed to needs
The case damaged is according to priority order sequence from high to low, and the setting loss task of level that All factors being equal, preference will be give to is by connecing the case time by early to late
Order sequence generates work distribution chart.
In the present embodiment, the setting of priority is to rationalize the task of different clients and different urgency level
Processing, setting loss task as the most urgent in situation is in the first priority, and situation is the most urgent, VIP client or other important visitors
The setting loss task at family is in the second priority, and general setting loss task is in third priority.As it is shown in figure 5, wherein, T11＜ T12
＜ T13＜ ... ＜ T1n；T21＜ T22＜ T23＜ ... ＜ T2n；T31＜ T32＜ T33＜ ... ＜ T3n.It should be noted that the classification of priority
And analysis determines and adjustable the most as the case may be.Other steps are same as in Example 1.
Embodiment 5
Being empty for some special circumstances, such as task requests table, in work distribution chart, task is more or situation is tight simultaneously
Anxious, though now can choose free time not up to threshold value, but its free time setting loss person most in all setting loss persons enters
Row task is distributed.In the present embodiment, if task requests table is empty, then server obtains the free time of each setting loss person；Service
Device according to free time from more to less order sequence, generate free time sequencing table, wherein, t1＜ t2＜ t3＜ ... ＜ tn, as
Shown in Fig. 6；Task in work distribution chart is sequentially allocated to the setting loss person in free time sequencing table by server in order.Its
His step is same as in Example 1.
Obviously, the above embodiment of the present invention is only for clearly demonstrating example of the present invention, and is not right
The restriction of embodiments of the present invention, for those of ordinary skill in the field, the most also may be used
To make other changes in different forms, cannot all of embodiment be given exhaustive here, every belong to this
What bright technical scheme was extended out obviously changes or changes the row still in protection scope of the present invention.
Claims (10)
1. a method for allocating tasks based on setting loss person's free time, it is characterised in that the method comprises the following steps:
S1: each CU client calculates the free time of corresponding setting loss person in real time；
S2: server arranges the threshold value of setting loss person's free time and sends described threshold value to each CU client；
S3: if described free time reaches described threshold value, then this CU client sends task requests to described server；
S4: described server receives described task requests and records the time receiving described task requests；
S5: the task requests received is ranked up by described server, generates task requests table；
S6: the case needing setting loss is ranked up by described server, generates work distribution chart；
Task in described work distribution chart is sequentially allocated to determining in described task requests table by S7: described server in order
Damage person；
S8: described server deletes the mission bit stream distributing task in described work distribution chart, and described server deletes institute
State the solicited message of task of getting in task requests table；
S9: the CU client obtaining task resets and stops calculating corresponding setting loss person's free time, and after task terminates, described CU is objective
Family end restarts to calculate its free time；
Described CU client is insurance long-distance cloud setting loss client.
Method for allocating tasks the most according to claim 1, it is characterised in that described free time is that current time deducts this
Setting loss person logs in described CU client or completes time of moment gained of previous task.
Method for allocating tasks the most according to claim 1, it is characterised in that the threshold value of described free time is united according to history
Count acquisition.
Method for allocating tasks the most according to claim 1, it is characterised in that described step S3 also includes: if the described free time
Time is not up to described threshold value, and this setting loss person chooses whether to send task requests by described CU client to described server.
Method for allocating tasks the most according to claim 1, it is characterised in that described server is according to described in described receiving
The time of task requests, by the order after arriving first, generates described task requests table.
Method for allocating tasks the most according to claim 1, it is characterised in that described server to need the case of setting loss by
It is ranked up by the order after arriving first according to connecing the case time, generates described work distribution chart.
Method for allocating tasks the most according to claim 1, it is characterised in that described server to need the case of setting loss by
It is ranked up according to priority order from high to low, generates described work distribution chart.
Method for allocating tasks the most according to claim 1, it is characterised in that described task assignment procedure specifically includes following
Step:
S7.1: if task quantity is less than or equal to the number of requests in described task requests table in described work distribution chart, then will
In described work distribution chart, task is sequentially allocated in accordance with the order from top to bottom to the setting loss person in described task requests table；
S7.2: if task quantity is more than number of request in described task requests table in described work distribution chart, then according to from top to bottom
Order task identical with described task requests quantity in described work distribution chart is sequentially allocated to described task requests table
In setting loss person.
Method for allocating tasks the most according to claim 8, it is characterised in that described task assignment procedure also includes following step
Rapid:
S7.3: if described task requests table is empty, the most described server obtains the free time of described each setting loss person；
S7.4: described server according to described free time from more to less order sequence, generate described free time sequencing table；
Task in described work distribution chart is sequentially allocated to described free time sequencing table by S7.5: described server in order
In setting loss person.
Method for allocating tasks the most according to claim 1, it is characterised in that described method also includes:
S10: described server sets up data base, for store tasks assigning process data message.
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| CN201610679517.7A CN106296020A (en) | 2016-08-17 | 2016-08-17 | A kind of method for allocating tasks based on setting loss person's free time |
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| CN107688888A (en) * | 2017-06-13 | 2018-02-13 | 平安科技（深圳）有限公司 | Declaration form distribution method, device, storage medium and computer equipment |
| CN108009724A (en) * | 2017-12-01 | 2018-05-08 | 中国光大银行股份有限公司信用卡中心 | Method for allocating tasks and system in financial system |
| CN108256735A (en) * | 2017-12-14 | 2018-07-06 | 中国平安财产保险股份有限公司 | Survey the processing method and terminal device for sending work |
| CN108748263A (en) * | 2018-06-05 | 2018-11-06 | 上海木木机器人技术有限公司 | A kind of robot abnormal state processing method and system |
| CN109598413A (en) * | 2018-11-09 | 2019-04-09 | 珠海市华兴软件信息服务有限公司 | A kind of intelligent task worksheet processing system |
| CN110826858A (en) * | 2019-10-10 | 2020-02-21 | 中保车服科技服务股份有限公司 | Survey and damage assessment management platform |
| CN111178791A (en) * | 2020-04-13 | 2020-05-19 | 北京江融信科技有限公司 | Dynamic balance task allocation method and system, electronic equipment and storage medium |
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| CN108256735B (en) * | 2017-12-14 | 2020-12-25 | 中国平安财产保险股份有限公司 | Processing method for surveying and dispatching and terminal equipment |
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| CN109598413A (en) * | 2018-11-09 | 2019-04-09 | 珠海市华兴软件信息服务有限公司 | A kind of intelligent task worksheet processing system |
| CN110826858A (en) * | 2019-10-10 | 2020-02-21 | 中保车服科技服务股份有限公司 | Survey and damage assessment management platform |
| CN111178791A (en) * | 2020-04-13 | 2020-05-19 | 北京江融信科技有限公司 | Dynamic balance task allocation method and system, electronic equipment and storage medium |
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