CN104537752A - Queuing method, cloud server and system - Google Patents

Queuing method, cloud server and system Download PDF

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Publication number
CN104537752A
CN104537752A CN201510047862.4A CN201510047862A CN104537752A CN 104537752 A CN104537752 A CN 104537752A CN 201510047862 A CN201510047862 A CN 201510047862A CN 104537752 A CN104537752 A CN 104537752A
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Prior art keywords
hall
business
handling
mobile terminal
queuing
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CN201510047862.4A
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Chinese (zh)
Inventor
郑立铭
王冠军
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Inspur Software Co Ltd
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Inspur Software Co Ltd
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Priority to CN201510047862.4A priority Critical patent/CN104537752A/en
Publication of CN104537752A publication Critical patent/CN104537752A/en
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Abstract

The invention provides a queuing method, a cloud server and a system. The queuing method comprises the steps of counting the current reservation quantities and the handling speeds of all halls and setting a cloud interface; receiving a reservation request from a mobile terminal of a customer through the cloud interface; calculating distances to all the halls, determining the recommended halls according to the calculated distances and the current reservation quantities and the handling speeds of all the halls and recommending the halls; and receiving the request of the hall selected from the recommended halls by the customer through the mobile terminal and carrying out reservation queuing. According to the method, the position of the business handling hall can be known clearly, no time for finding the hall is wasted, the customer can select the nearby business handling hall and realize reservation queuing according to the position and the time and is not required to queue in the business handling hall for a long time, the time of the customer is saved and the business handling efficiency can be improved.

Description

A kind of queuing strategy, cloud server and system
Technical field
The present invention relates to field of computer technology, particularly a kind of queuing strategy, cloud server and system.
Background technology
Working people is when enjoying the public service that public service industry provides, there is business handling peak period and idle periods, so wait in line in business handling peak period the thing that is absolutely necessary, such as: handle household register and queue up, handle licence to queue up, automobile annual check is queued up, and queuing etc. is seen a doctor by bank queuing and hospital.In addition, at present, before transacting business, working people usually needs to take a long time and looks for neighbouring business hall position and inquiry facility is handled, such as: company goes to government affairs hall to handle a certain business, need to search from oneself closer government affairs hall, then go to this business of inquiry whether can handle and handle the window's position of this business, also need to go to other government affairs hall to wait in line etc. if cannot handle.And after finding and handling hall, first working people needs to be confirmed whether to remain queue number in addition, then, queuing ranks are entered according to the scene number of getting sequencing in business hall, distribute row number sequence, field print row number is single, then Waiting for Call, this wastes the time of working people virtually, reduces the efficiency of its transacting business.
Summary of the invention
The invention provides a kind of queuing strategy, cloud server and system, to save the time of working people, improve the efficiency of its transacting business.
A kind of queuing strategy, comprising:
Add up all handle the current reservation amount in hall and do the part time, cloud interface is set;
The reserve requests that the mobile terminal receiving working people use is sent by described cloud interface;
Calculate the mobile terminal that described working people uses and handle the distance in hall with each, according to the distance calculated and allly handle the current reservation amount in hall and handle speed, determine that hall is handled in recommendation, and handle hall to described working people recommendation;
From handling of recommending, hall selects handles hall by mobile terminal to receive working people, and described working people is carried out appointment and queuing in selected handling in hall.
Preferably, queuing strategy comprises further: add up all every days of handling hall and receive number;
Described distance according to calculating and allly handle the current reservation amount in hall and do the part time, determine that hall is handled in recommendation, comprise: calculate according to computing formula the recommendation that each handles hall: distance * 0.5+ (amount/every day is received number in current reservation) * 0.4+ does the part time, recommend to handle hall list;
Describedly handle hall list, comprising: handle mobile terminal locations that address, hall and working people use to described in handle the traffic route of address, hall.
Described working people, after appointment and queuing is carried out in selected handling in hall, comprises further:
Cloud server analysis of history is handled record and is handled the current reservation amount in hall, the number handling window is disposed according to analysis result, comprise further: the professional ability assessed value calculating each business personnel, the account form of professional ability assessed value comprises: professional ability assessment=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling;
According to described analysis result and professional ability assessed value, determine the window personnel handling window of described deployment.
Preferably, described working people, after appointment and queuing is carried out in selected handling in hall, comprises further:
The mobile scanning terminal that described working people uses handles the Quick Response Code of the hall number of getting machine display, information of mobile terminal is reached cloud server, after described cloud server verifies described information of mobile terminal, by queue number corresponding for described appointment and queuing, business waits for that progress and business handling state are sent to mobile terminal; Or, handling the Quick Response Code of the hall number of getting machine display, described Quick Response Code carries information of mobile terminal checking, queue number, business waits for progress and business handling state, Quick Response Code on the hall number of getting machine described in the mobile scanning terminal that described working people uses, directly obtains queue number, and business waits for progress and business handling state.
Preferably, described working people, after appointment and queuing is carried out in selected handling in hall, comprises further: cloud server receives working people transacting business required information;
The time that calling terminal call queuing number triggers the queue number and the wait of business handling needs that described cloud server sends current transacting business pushes to mobile terminal;
Described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives);
Described calling terminal call queuing number comprises: described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information.
A kind of cloud server, comprising:
Statistic unit, handles the current reservation amount in hall for adding up all and handles speed, arranging cloud interface;
Receive reserve requests unit, the reserve requests that the mobile terminal for receiving working people is sent by the cloud interface that described statistic unit is arranged;
Computing unit, after receiving element receives the mobile terminal reserve requests of described working people, for calculating the mobile terminal of described working people and each handles the distance in hall;
Recommendation unit, handles the current reservation amount in hall for the distance that calculates according to described computing unit and all of described statistic unit statistics and handles speed, determining that hall is handled in recommendation, and recommending to handle hall to described working people;
Receive appointment and queuing unit, handle hall for what receive that working people selected hall from handling of recommending of recommendation unit by mobile terminal, and described working people is carried out appointment and queuing in selected handling in hall.
Preferably, described cloud server, comprises further: analytic unit and Tip element, wherein,
Described computing unit, for calculating the recommendation that each handles hall according to computing formula: distance * 0.5+ (amount/every day is received number in current reservation) * 0.4+ does the part time, hall list is handled in recommendation, describedly handle hall list, comprising: handle address, hall and current working people position to described in handle the traffic route of address, hall;
Described analytic unit, handles the current reservation amount handling hall of record and the reception of described reception appointment and queuing unit, disposes the number handling window according to analysis result for analysis of history;
Deployment unit, for the analysis result according to described analytic unit, dispose the number handling window, comprise further: the professional ability assessed value calculating each business personnel, the account form of professional ability assessed value comprises: professional ability assessment=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling, according to described analysis result and professional ability assessed value, determine the window personnel handling window of described deployment.
Preferably, described cloud server, comprises further: register unit and generation unit, wherein,
Described unit of registering, mobile terminal receive handles the Quick Response Code of the hall number of getting machine display and the information of mobile terminal that pushes by scanning, verifies described information of mobile terminal, is verified rear triggering generation unit;
Described generation unit, after being triggered, generating and waits for progress and business handling state to described mobile terminal dispatcher queue number, business.
Preferably, described cloud server, comprises further: real-time assessment unit,
Described real-time assessment unit, for after by described reception appointment and queuing unit triggers, according to business handling progress, real-time assessment business handling needs the time waited for, described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives).
A kind of queuing system, comprising: cloud server recited above, mobile terminal, the hall number of getting machine and calling terminal,
Described mobile terminal, for sending reserve requests and hall selects handles hall from handling of recommending of cloud server to described cloud server;
Described mobile terminal, be further used for scanning the Quick Response Code handling the hall number of getting machine display, information of mobile terminal is reached cloud server, receive after described cloud server verifies described information of mobile terminal, the queue number that the described appointment and queuing sent is corresponding, business waits for progress and business handling state; Or described mobile terminal, is further used for scanning the Quick Response Code handling the hall number of getting machine display, direct acquisition queue number, business waits for progress and business handling state, and described Quick Response Code carries information of mobile terminal checking, queue number, business waits for progress and business handling state.
The described hall number of getting machine, for providing and upgrading the Quick Response Code scanned needed for acquisition for mobile terminal queue number;
Described calling terminal, for call queuing number, triggering described cloud server needs the time waited for push to mobile terminal the queue number of current transacting business and business handling; Described calling terminal call queuing number comprises: described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information; Described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives).
Embodiments provide a kind of queuing strategy, cloud server and system.Following beneficial effect can be reached by the present invention:
1, save the time of working people, improve the efficiency of its transacting business.The present invention handles the current reservation amount in hall by described cloud server statistics is all and handles speed, calculate working people and each handles the distance in hall, according to the distance calculated and allly handle the current reservation amount in hall and handle speed, determine that hall is handled in recommendation, and recommend to handle hall to described working people, working people can select according to the hall of recommending, so not only can know the position in business handling hall clearly, do not need to lose time again to find hall, and working people can according to the position of oneself and time, select business handling hall and appointment and queuing nearby, no longer need to arrive business handling hall to queue up for a long time, the time of working people can be saved, improve the efficiency of its transacting business.
2, the efficiency of window transacting business is improved.The window service that managerial personnel can issue according to cloud server is handled information and is received current reservation amount, make business handling situation known in advance, reasonable deployment number of windows and window personnel, window personnel amount is familiar with in peak period increase number of windows and business, window is arranged more reasonable, in addition, calling terminal is pushed to window personnel from the current described call queuing of a cloud server retrieval number corresponding working people transacting business required information, working people can direct transacting business to window, thus avoid a large amount of time fill data of cost, effectively improve the efficiency of window transacting business.
3, realize queuing up with no paper at all, energy-conserving and environment-protective.Described cloud server mobile terminal receive is registered, and generates queue number and pushes to mobile terminal, avoids working people prints papery version queue number in transacting business hall, achieves and queue up with no paper at all, energy-conserving and environment-protective.
4, the equalization of business handling is achieved.Mobile terminal is by the known service appointment situation of cloud server, working people according to this situation, from the main separation reservation period, can avoid peak period as far as possible, effectively can avoid the appearance of window service peak period and window service idle periods two extreme cases, business handling be distributed more even.
Accompanying drawing explanation
A kind of queuing strategy process flow diagram that Fig. 1 embodiment of the present invention provides;
The queuing strategy process flow diagram that Fig. 2 another embodiment of the present invention provides;
A kind of cloud server place configuration diagram that Fig. 3 embodiment of the present invention provides;
Fig. 4 is a kind of cloud server structural representation that the embodiment of the present invention provides;
Fig. 5 is a kind of cloud server structural representation that another embodiment of the present invention provides;
Fig. 6 is a kind of cloud server structural representation that further embodiment of this invention provides;
Fig. 7 is a kind of cloud server structural representation that further embodiment of this invention provides;
Fig. 8 is a kind of queuing system schematic diagram that the embodiment of the present invention provides.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described.Obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
As shown in Figure 1, embodiments provide a kind of queuing strategy, the method can comprise the following steps:
Step 101: add up all and handle the current reservation amount in hall and do the part time, cloud interface is set.
Step 102: the reserve requests that the mobile terminal receiving working people use is sent by described cloud interface.
Step 103: calculate the mobile terminal that described working people uses and handle the distance in hall with each, according to the distance calculated and allly handle the current reservation amount in hall and handle speed, determines that hall is handled in recommendation, and handles hall to described working people recommendation.
Step 104: hall selects handles hall from handling of recommending to receive mobile terminal that working people uses, and described working people is carried out appointment and queuing in selected handling in hall.
In an embodiment of the invention, according to the distance calculated and allly handle the current reservation amount in hall and do the part time described in above-mentioned steps 103, determine that the computing formula recommending to handle hall can be: distance * 0.5+ (amount/every day is received number in current reservation) * 0.4+ does the part time, and described recommendation is handled hall and is comprised: handle address, hall and current mobile terminal position to described in handle the traffic route of address, hall.
In an embodiment of the invention, in above-mentioned steps 104, after working people carries out appointment and queuing, cloud server can analysis of history be handled record and handle the current reservation amount in hall further, the number handling window is disposed according to analysis result, it can comprise further: the professional ability assessed value calculating each business personnel, and the account form of professional ability assessed value comprises: professional ability assessed value=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling.
In an embodiment of the invention, in order to confirm to handle the actual working people arrived in hall, the mode that can also working people taked further to register confirms to handle the actual working people arrived in hall, and it can realize in the following way:
The mobile scanning terminal that described working people uses handles the Quick Response Code of the hall number of getting machine display, information of mobile terminal is reached cloud server, after described cloud server verifies described information of mobile terminal, by queue number corresponding for described appointment and queuing, business waits for that progress and business handling state are sent to mobile terminal; Or, handling the Quick Response Code of the hall number of getting machine display, described Quick Response Code carries information of mobile terminal checking, queue number, business waits for progress and business handling state, Quick Response Code on the hall number of getting machine described in the mobile scanning terminal that described working people uses, directly obtains queue number, and business waits for progress and business handling state.
In an embodiment of the invention, after described reception working people carries out appointment and queuing, working people transacting business required information can also be received.The time of the queue number and the wait of business handling needs that can send current transacting business further by the calling terminal call queuing number described cloud server of triggering pushes to mobile terminal.The implementation of this process can be: the time that calling terminal call queuing number triggers the queue number and the wait of business handling needs that described cloud server sends current transacting business pushes to mobile terminal, and business handling needs the time waited for pass through formula: described business handling need to wait for time=business handling needed for * averaging time (queue number of queue number-current transacting business that described mobile terminal receives) obtain, wherein, needed for business handling, averaging time for calculate gained from historical record data, and described calling terminal call queuing number can also comprise: described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information.
As shown in Figure 2, provide a kind of queuing strategy in the embodiment of the present invention, the method can comprise the following steps:
Step 201: add up all and handle the current reservation amount in hall and handle speed, cloud interface is set.
In this step implementation procedure, need collect the data handling hall early stage, such as: business information, i.e. business handling time, business handling condition and transacting business required information etc.; Window personal information, the i.e. name of window personnel, job number, age and business familiarity etc.; Geography information, i.e. typing hall GPS longitude and latitude, and invocation map software calculated route etc.; In addition, along with the continuous change handling hall data, described cloud server can constantly update these data, and said process makes all statistics handled the current reservation amount in hall and handle speed more rationalize.
Step 202: the reserve requests that the mobile terminal receiving working people use is sent by described cloud interface.
Working people can select to install business handling and move APP, registers the essential information such as permanent address and I.D., thus more easily, can send reserve requests anywhere or anytime, and no longer need all to fill in essential information at every turn by mobile APP.
Step 203: calculate the mobile terminal that described working people uses and handle the distance in hall with each, according to the distance calculated and allly handle the current reservation amount in hall and handle speed, determines that hall is handled in recommendation, and handles hall to described working people recommendation;
In this step, according to computing formula: distance * 0.5+ (amount/every day is received number in current reservation) * 0.4+ does the part time, calculates the recommendation that each handles hall, then, handle hall according to the ascending arrangement of recommendation, form recommendation and handle hall list; And described in handle hall list and can comprise: handle address, hall and mobile terminal locations to described in handle the traffic route of address, hall.Such as: the hall of handling a certain business has N number of, so, recommendation corresponding to hall is handled according to the formulae discovery acquisition of calculated recommendation value in this N number of hall of handling by high in the clouds processor, formed according to the ascending arrangement of recommendation and recommend priority level, be arranged in order this and N number ofly handle hall, namely recommendation is less, and the hall priority level of recommendation is higher.
Step 204: hall selects handles hall from handling of recommending by mobile terminal to receive working people, and described working people is carried out appointment and queuing in selected handling in hall.
In this course, cloud server can also receive working people transacting business required information, can provide for follow-up transacting business after receiving appointment and queuing.
By the reservation process of above-mentioned steps 201 to step 204, working people not only can be made to know the position in business handling hall clearly, do not need to lose time again to find hall, and working people can according to the position of oneself and time, select business handling hall and appointment and queuing nearby, no longer need to arrive business handling hall to queue up for a long time, the time of working people can be saved, improve the efficiency of its transacting business.
Step 205: cloud server analysis of history is handled record and handled the current reservation amount in hall, disposes handle window according to analysis result.
In this step, managerial personnel can check the current reservation amount in recent hall, and the window data setting up business separately is now opened in hall, the information such as the window personnel amount of handling every day and the type of service handled.Meanwhile, handle record according to cloud server analysis of history and handle the current reservation amount in hall, rationally disposing and handle window.Especially, cloud server can calculate the professional ability assessed value of each business personnel, and the account form of professional ability assessed value comprises: professional ability assessed value=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling.Professional ability assessed value size represents the business familiarity of business personnel, and business assessed value is larger, and show more familiar to business of business personnel, this step achieves the reasonable arrangement of window and window personnel.Such as: when arriving on peak, recommend out this business handling speed, professional ability all good according to professional ability assessed value, the window personnel that namely professional ability assessed value is higher; In business handling idle periods, window can arrange professional ability assessed value lower, business personnel's transacting business that namely professional ability is not too skilled, makes the not too skilled business personnel of professional ability gradually improve business handling ability.
Step 206: the mobile scanning terminal that described working people uses handles the Quick Response Code of the hall number of getting machine display, obtains the queue number that described appointment and queuing is corresponding, and business waits for progress and business handling state.
This step handles the Quick Response Code on the number of the getting machine of hall by described mobile scanning terminal, information of mobile terminal can be reached cloud server, after described cloud server verifies described information of mobile terminal, by queue number, business waits for that progress and business handling state are sent to mobile terminal; In addition, if described Quick Response Code carries information of mobile terminal checking, queue number, business waits for the information such as progress and business handling state, Quick Response Code on the hall number of getting machine described in so described mobile scanning terminal, described mobile terminal directly obtains queue number, and business waits for progress and business handling state.Registered by reservation and clearly can understand the actual queue number of business hall, be also convenient to cloud server and count effective reservation amount.
Step 207: the time that calling terminal call queuing number triggers the queue number and the wait of business handling needs that described cloud server sends current transacting business pushes to mobile terminal.
In this step, described business handling needs the time waited for by computing formula: described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives) and obtains, and described computing service to handle required averaging time be averaging time needed for the business handling that calculates from historical record data; Such as: active calls terminal call queue number is the working people transacting business of No. 2, so, the time that the queue number that the client that the working people after No. 2 uses can receive the current transacting business that cloud server sends is No. 2 and is waited for by the business handling needs that computing formula obtains.In addition, while described calling terminal call queuing number, described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information, wherein, described working people transacting business required information comprises: working people information, as name, I.D., the age, contact cell-phone number, application transacting business and industrial and commercial registration number etc., these Information Availabilities in the direct typing of list, and no longer need to fill in; Working people history does part situation, and it can be used for judging whether working people has completed handling of the front service of this business etc.According to described working people transacting business required information, after current business has been handled, by judging that in historical data, other people handles process, working people is recommended to handle rearmounted business, working people is as after selecting certain rearmounted business, material requested is handled in ejection, thus avoids working people and repeatedly to queue up transacting business.
By the performing step of above-described embodiment, working people not only can be made to know the position in business handling hall clearly, do not need to lose time again to find hall, and can according to the position of oneself and time, select business handling hall and appointment and queuing nearby, no longer need to arrive business handling hall to queue up for a long time, the time of working people can be saved, improve the efficiency of its transacting business.Managerial personnel rationally can dispose number of windows and window personnel, window personnel amount is familiar with in peak period increase number of windows and business, window is arranged more reasonable, in addition, calling terminal is pushed to window personnel from the current described call queuing of a cloud server retrieval number corresponding working people transacting business required information, working people can direct transacting business to window, thus avoids a large amount of time fill data of cost, effectively improves the efficiency of window transacting business.
In addition, mobile terminal is by the known service appointment situation of cloud server, and working people can according to this situation, from the main separation reservation period, avoid peak period as far as possible, effectively can avoid the appearance of window service peak period and window service idle periods two extreme cases, business handling is distributed more even.
As shown in Figure 3, Figure 4, a kind of cloud server is embodiments provided.Device embodiment can pass through software simulating, also can be realized by the mode of hardware or software and hardware combining.Say from hardware view; as shown in Figure 3; for a kind of hardware structure diagram of embodiment of the present invention cloud server place equipment; except the CPU shown in Fig. 3, internal memory, network interface and nonvolatile memory; in embodiment, the equipment at cloud server place can also comprise other hardware usually, as chip that responsible process is added up and calculated etc.For software simulating, as shown in Figure 4, as the device on a logical meaning, be by the CPU of its place equipment, computer program instructions corresponding in nonvolatile memory is read operation in internal memory to be formed.The cloud server 40 that the present embodiment provides comprises:
Statistic unit 401, handles the current reservation amount in hall for adding up all and handles speed, arranging cloud interface.
Receive reserve requests unit 402, for receiving the reserve requests that working people is sent by the cloud interface that described statistic unit is arranged.
Computing unit 403, after receiving element receives the reserve requests of the mobile terminal that described working people uses, for calculating described working people and each handles the distance in hall.
Recommendation unit 404, handles the current reservation amount in hall for the distance that calculates according to described computing unit and all of described statistic unit statistics and handles speed, determining that hall is handled in recommendation, and recommending to handle hall to described working people.
Receive appointment and queuing unit 405, handle hall for what receive that working people selected hall from handling of recommending of recommendation unit by mobile terminal, and described working people is carried out appointment and queuing in selected handling in hall.
In another embodiment of the present invention, as shown in Figure 5, cloud server may further include:
Analytic unit 501 and Tip element 502, wherein,
Described analytic unit 501, handles the current reservation amount handling hall of record and the reception of described reception appointment and queuing unit for analysis of history.
Deployment unit 502, for the analysis result according to described analytic unit, dispose the number handling window, comprise further: the professional ability assessed value calculating each business personnel, the account form of professional ability assessed value comprises: professional ability assessment=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling, according to described analysis result and professional ability assessed value, determine the window personnel handling window of described deployment.
In another embodiment, as shown in Figure 6, cloud server may further include: register unit 601 and generation unit 602, wherein,
Described unit 601 of registering, mobile terminal receive handles the Quick Response Code of the hall number of getting machine display and the information of mobile terminal that pushes by scanning, verifies described information of mobile terminal, is verified rear triggering generation unit;
Described generation unit 602, after being triggered, generates and sends queue number, business waits for progress and business handling state.
In another embodiment, as shown in Figure 7, cloud server may further include: real-time assessment unit 701,
Described real-time assessment unit 701, for after by described reception appointment and queuing unit triggers, according to business handling progress, real-time assessment business handling needs the time waited for, described business handling needs the time waited for, comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives).
Provide a kind of queuing system in an embodiment of the invention, as shown in Figure 8, described queuing system comprises: cloud server 801, mobile terminal 802, the hall number of getting machine 803 and calling terminal 804, wherein,
Described mobile terminal, registering for sending to cloud server, receiving the queue number that described cloud server generates; Described mobile terminal is further used for described mobile scanning terminal and handles Quick Response Code on the number of the getting machine of hall, information of mobile terminal is reached cloud server, after described cloud server verifies described information of mobile terminal, by queue number, business waits for that progress and business handling state are sent to mobile terminal; Or described mobile terminal is further used for scanning the Quick Response Code handling the hall number of getting machine display, direct acquisition queue number, business waits for progress and business handling state, and described Quick Response Code carries information of mobile terminal checking, queue number, business waits for progress and business handling state.
The described hall number of getting machine, for providing and upgrading the Quick Response Code scanned needed for acquisition for mobile terminal queue number.
Described calling terminal, for call queuing number, triggering described cloud server needs the time waited for push to mobile terminal the queue number of current transacting business and business handling; Described calling terminal call queuing number comprises: described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information; Described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives).
It should be noted that, in this article, the relational terms of such as first and second and so on is only used for an entity or operation to separate with another entity or operational zone, and not necessarily requires or imply the relation that there is any this reality between these entities or operation or sequentially.And, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, article or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, article or equipment.When not more restrictions, the key element " being comprised " limited by statement, and be not precluded within process, method, article or the equipment comprising described key element and also there is other same factor.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, within the spirit and principles in the present invention all, any amendment made, equivalent replacement, improvement etc., all should be included within the scope of protection of the invention.

Claims (10)

1. a queuing strategy, is characterized in that, comprising:
Add up all handle the current reservation amount in hall and do the part time, cloud interface is set;
The reserve requests that the mobile terminal receiving working people use is sent by described cloud interface;
Calculate the mobile terminal that described working people uses and handle the distance in hall with each, according to the distance calculated and allly handle the current reservation amount in hall and handle speed, determine that hall is handled in recommendation, and handle hall to described working people recommendation;
From handling of recommending, hall selects handles hall by mobile terminal to receive working people, and described working people is carried out appointment and queuing in selected handling in hall.
2. method according to claim 1, is characterized in that, comprises further: add up all every days of handling hall and receive number;
Described distance according to calculating and allly handle the current reservation amount in hall and do the part time, determine that hall is handled in recommendation, comprise: calculate according to computing formula the recommendation that each handles hall: distance * 0.5+ (amount/every day is received number in current reservation) * 0.4+ does the part time, recommend to handle hall list;
Describedly handle hall list, comprising: handle mobile terminal locations that address, hall and working people use to described in handle the traffic route of address, hall.
3. method according to claim 1, is characterized in that,
Described working people, after appointment and queuing is carried out in selected handling in hall, comprises further:
Cloud server analysis of history is handled record and is handled the current reservation amount in hall, the number handling window is disposed according to analysis result, comprise further: the professional ability assessed value calculating each business personnel, the account form of professional ability assessed value comprises: professional ability assessed value=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling;
According to described analysis result and professional ability assessed value, determine the window personnel handling window of described deployment.
4. the method according to claim 1 or 3, is characterized in that, described working people, after appointment and queuing is carried out in selected handling in hall, comprises further:
The mobile scanning terminal that described working people uses handles the Quick Response Code of the hall number of getting machine display, information of mobile terminal is reached cloud server, after described cloud server verifies described information of mobile terminal, by queue number corresponding for described appointment and queuing, business waits for that progress and business handling state are sent to mobile terminal;
Or,
Handling the Quick Response Code of the hall number of getting machine display, described Quick Response Code carries information of mobile terminal checking, queue number, business waits for progress and business handling state, Quick Response Code on the hall number of getting machine described in the mobile scanning terminal that described working people uses, direct acquisition queue number, business waits for progress and business handling state.
5. the method according to claim 1 or 4, is characterized in that, described carry out appointment and queuing after, comprise further: cloud server receives working people transacting business required information;
Described working people, after appointment and queuing is carried out in selected handling in hall, comprises further:
The time that calling terminal call queuing number triggers the queue number and the wait of business handling needs that described cloud server sends current transacting business pushes to mobile terminal;
Described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives);
Described calling terminal call queuing number comprises: described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information.
6. a cloud server, is characterized in that, comprising:
Statistic unit, handles the current reservation amount in hall for adding up all and handles speed, arranging cloud interface;
Receive reserve requests unit, the reserve requests that the mobile terminal used for receiving working people is sent by the cloud interface that described statistic unit is arranged;
Computing unit, after receiving element receives the mobile terminal reserve requests that described working people uses, for calculating mobile terminal that described working people uses and each handles the distance in hall;
Recommendation unit, handles the current reservation amount in hall for the distance that calculates according to described computing unit and all of described statistic unit statistics and handles speed, determining that hall is handled in recommendation, and recommending to handle hall to described working people;
Receive appointment and queuing unit, handle hall for what receive that working people selected hall from handling of recommending of recommendation unit by mobile terminal, and described working people is carried out appointment and queuing in selected handling in hall.
7. cloud server according to claim 6, is characterized in that, comprises further: analytic unit and Tip element, wherein,
Described computing unit, for according to computing formula: distance * 0.5+ (amount/every day is received number in current reservation) * 0.4+ does the part time, calculate the recommendation that each handles hall, hall list is handled in recommendation, describedly handle hall list, comprising: handle address, hall and current working people position to described in handle the traffic route of address, hall;
Described analytic unit, handles the current reservation amount handling hall of record and the reception of described reception appointment and queuing unit, disposes the number handling window according to analysis result for analysis of history;
Deployment unit, for the analysis result according to described analytic unit, dispose the number handling window, comprise further: the professional ability assessed value calculating each business personnel, the account form of professional ability assessed value comprises: professional ability assessment=(moon business always handle duration/moon business handling amount) average duration+amount of finishing * 0.2 of/business handling, according to described analysis result and professional ability assessed value, determine the window personnel handling window of described deployment.
8. cloud server according to claim 6, is characterized in that, comprises further: register unit and generation unit, wherein,
Described unit of registering, mobile terminal receive handles the Quick Response Code of the hall number of getting machine display and the information of mobile terminal that pushes by scanning, verifies described information of mobile terminal, is verified rear triggering generation unit;
Described generation unit, after being triggered, generating and waits for progress and business handling state to described mobile terminal dispatcher queue number, business.
9. cloud server according to claim 6, is characterized in that, comprises further: real-time assessment unit,
Described real-time assessment unit, for after by described reception appointment and queuing unit triggers, according to business handling progress, real-time assessment business handling needs the time waited for, described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives).
10. a queuing system, is characterized in that, comprising: as cloud server, mobile terminal, the hall number of getting machine and calling terminal as described in arbitrary in claim 6 to 9,
Described mobile terminal, for sending reserve requests and hall selects handles hall from handling of recommending of cloud server to described cloud server;
Described mobile terminal, be further used for scanning the Quick Response Code handling the hall number of getting machine display, information of mobile terminal is reached cloud server, receive after described cloud server verifies described information of mobile terminal, the queue number that the described appointment and queuing sent is corresponding, business waits for progress and business handling state; Or described mobile terminal is further used for scanning the Quick Response Code handling the hall number of getting machine display, directly obtains queue number, business waits for progress and business handling state, described Quick Response Code carries information of mobile terminal checking, queue number, and business waits for progress and business handling state;
The described hall number of getting machine, for providing and upgrading the Quick Response Code scanned needed for acquisition for mobile terminal queue number;
Described calling terminal, for call queuing number, triggering described cloud server needs the time waited for push to mobile terminal the queue number of current transacting business and business handling; Described calling terminal call queuing number comprises: described calling terminal is from the current described call queuing of cloud server retrieval number corresponding working people transacting business required information; Described business handling needs the acquisition pattern of the time waited for comprise: from historical record data, calculate averaging time needed for business handling, described business handling need to wait for time=described computing service handles required * averaging time (queue number of queue number-current transacting business that described mobile terminal receives).
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Application publication date: 20150422