CN104992228A - Remote queuing method and remote queuing system for banking business handling - Google Patents
Remote queuing method and remote queuing system for banking business handling Download PDFInfo
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- CN104992228A CN104992228A CN201510305561.7A CN201510305561A CN104992228A CN 104992228 A CN104992228 A CN 104992228A CN 201510305561 A CN201510305561 A CN 201510305561A CN 104992228 A CN104992228 A CN 104992228A
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Abstract
The invention discloses a remote queuing method and a remote queuing system for banking business handling. The remote queuing method comprises the following steps: a user sends a reservation request through a remote terminal; a data processing center receives the reservation request, recommends outlets for the received reservation request according to the information of all outlets, and sends an outlet recommendation result to the remote terminal for display; the user determines a target outlet according to the outlet recommendation result and returns the target outlet to the data processing center through the remote terminal; the data processing center generates a corresponding reservation number according to the returned target outlet, and sends the reservation number to the remote terminal; and the data processing center assigns a corresponding queuing number for the reservation request according to the reservation number based on the time when the user arrives at the target outlet. According to the invention, remote queuing is carried out through reservation, and outlets are recommended for a reservation request according to the queuing condition of all outlets. Therefore, users can be effectively guided to a relatively idle outlet for handling business, and the on-site queuing time is reduced greatly for users.
Description
Technical field
The present invention relates to bank queuing system field, be specifically related to the remote queue method and system that a kind of banking is handled.
Background technology
Along with the fast development of economic society, people more and more be unable to do without bank.Each big bank, in order to offer high-quality service, establishes numerous branch, receives tens clients up to a hundred every day.Client do withdraw the money, deposit, open an account, transfer accounts, the business such as bill is inquired about in detail, cancellation time often need repeatedly to queue up, waste great effort and time, cause harmful effect also to the working environment of bank outlets.
In order to provide high efficiency service, build good working environment, each bank needs to replace traditional artificial queueing form with high-tech customer account management means, and then has occurred bank's reservation queuing system.
Current bank outlets in order to avoid a large amount of client simultaneously transacting business time likely cause crowded, chaotic scene, import a set ofly have the number of getting, fill out list, wait for, call out the numbers, the queue management system of transacting business, the flow process such as evaluation.Each client all known in site have how many people in queuing, be currently discharged to the information such as which number.During transacting business, need site staff's mouth inquiry or inform, handling those data of what service needed and step.
In this way, client without the need to ranking of standing, for client saves muscle power, and expands the free scope of activities of client, for client brings facility to a certain extent after the number of getting when waiting for and calling out the numbers.
But after the number of getting to transacting business during this period of time in, client still must stay in bank and wait for, and the number of getting business also just can must be handled at scene, site, has geographical restriction, also from the stand-by period, not for client saves one minute and one second.Therefore, finding a kind of mode that can thoroughly client be freed from queue up is problem demanding prompt solution in service system.
In addition, the queuing system of current bank outlets is all respective independence, the queuing situation in the same time of periphery site can not be recognized in each site, when the client Duo get carrying out oneself site transacting business exceedes its own processing capabilities, because do not know periphery site queuing situation, can not judge whether that can dredge client handles to other sites, this situation, except not being normally client's transacting business, also can have influence on the image of bank's famous brand in client.
Summary of the invention
For the deficiencies in the prior art, the invention provides the remote queue method and system that a kind of banking is handled.
The remote queue method that banking is handled, comprises the steps:
(1) user sends reserve requests by remote terminal, and described reserve requests comprises expects business handling time, type of service and current request position;
(2) reserve requests described in data processing centre's reception, and carry out web-site recommendations according to the reserve requests that the site information butt joint of each site receives, and send to remote terminal to show the web-site recommendations result obtained;
Described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer;
(3) user returns to data processing centre (DPC) by remote terminal according to web-site recommendations result determination target site;
(4) data processing centre (DPC) forms corresponding reservation number for the target site returned, and sends to remote terminal;
(5) data processing centre (DPC) reaches the time of target site according to user, is that reserve requests distributes corresponding queue number according to described reservation number.
Data processing centre (DPC) of the present invention server, remote terminal can be the PC that is connected with this server communication or intelligent movable termination (as smart mobile phone, flat board) etc.
The present invention, by the information interaction between data processing centre (DPC) and remote terminal, realizes the queuing time at the scene that remote reserved queue saves user greatly.
Reserve requests in the present invention, have mutual corresponding relation between reservation number and queue number, three is interrelated, and wherein reservation number is mainly used in user's number of getting, and realize reservation number further by reservation number, queue number associates with reserve requests.In addition, one_to_one corresponding between reservation number and reserve requests, may be used for managing reserve requests, is conducive to improving the efficiency of management.
Be that user recommends suitable site to select for user by web-site recommendations, as preferably, described step carries out web-site recommendations in (2) by the following method:
(2-1) the site information of each site of Real-time Obtaining and environmental information, described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer; Described environmental information comprises traffic and weather condition;
(2-2) according to described reserve requests, and the site information of each site and environmental information determination recommendation results.
Described service evaluation comprises some history evaluations, and every bar history evaluation comprises 5 item rating results, be respectively corresponding site service quality marking, teller's attitude marking, consuming time can acceptance, site self-aided terminal satisfaction and environment satisfaction.
For ease of user's direct vision also every bar history evaluation also comprise the site service quality scoring of this corresponding site.
Service evaluation can comprise all history evaluations in this site, also can be partial history evaluation.All to there being the business handling time, (namely user to handle the time of the business of this reserve requests to every bar history evaluation to bank outlets, be accurate to sky), usual bank can improve according to the service quality of history evaluation to self, therefore, the evaluation that the distance reserve requests time is nearer has reference value more.As preferably, described service evaluation comprises the history evaluation of nearest 2 years.
Every bar history evaluation comprises multinomial appraisal result, divides item rating like this, compared with existing direct comprehensive grading, bank outlets can be made to improve service quality targetedly.
Described step (2-2) is specific as follows:
(S1) site that the scope of business and reserve requests match is selected as site to be selected;
(S2) for any one site to be selected, the combined recommendation index of this site to be selected is calculated:
(S21) calculate according to the current request position of described reserve requests and the position of this site to be selected and environmental information the shortest time that user arrives this site to be selected;
The distance factor not only considered when user arrives the shortest time of this site to be selected between current request position and the position of site is calculated in the present invention, also consider current context information, according to current road conditions (i.e. traffic) and weather condition.First needing when calculating to set the vehicles, carrying out path planning according to the vehicles of setting and traffic and weather condition, then calculating the shortest time according to program results.
For ease of realizing, and reducing costs, existing navigation software can be utilized to carry out path planning and calculating, directly result of calculation (shortest time) is returned to data processing centre (DPC) and use for follow-up.
In addition, owing to considering the impact of weather condition on the shortest time in the present invention, according to existing navigation software in do not consider weather condition, the result of calculation returned of navigation software can be multiplied by weather element as the final shortest time for follow-up use, wherein, weather element, according to the setting of different weather conditions, can obtain based on historical data and Principle of Statistics.
(S22) R is compared according to the class of business of the sales counter number of the open service of this site to be selected, queue number and each queuer according to the free time of this site to be selected of following formulae discovery;
Wherein, t
ifor i-th queuer's business handling scheduled time of current site to be selected, depend on the class of business of i-th queuer, I is the queue number of current site to be selected,
T
0for the business handling ability of each sales counter in current site to be selected,
N is the sales counter quantity that current destination opens.
Adopt the time to weigh the business handling ability of each sales counter in the present invention, the hypothesis sales counter open hour are 8 hours usually, namely think that the business handling ability of sales counter is 8 hours.
According to the combined recommendation index of the current site to be selected of following formulae discovery in described step (S23):
P＝ω
1×T+ω
2×(1-R)+ω
3×E/E
0，
Wherein, ω
1, ω
2, ω
3be weight, and ω
1+ ω
2+ ω
3=1;
T is by following formulae discovery:
T
vfor user arrives the shortest time of current site to be selected, T
mfor user's acceptable maximum time, R is the free time ratio of current site to be selected, and E is the history comprehensive grading of current site to be selected, E
0for the full marks value of history comprehensive grading, described history comprehensive grading calculates according to the service evaluation of site to be selected, and specific formula for calculation is as follows:
Wherein, J is the total number of history evaluation in described service evaluation,
μ
jfor the weight that current site to be selected jth bar is evaluated,
E
jfor the comprehensive grading that current site to be selected jth bar is evaluated, according to following formulae discovery:
Wherein,
for a jth historic customer is to the appraisal result of l item in the service evaluation of current site to be selected, L is the total item of appraisal result in service evaluation, λ
lbe the weight of the appraisal result of l item,
ω in the present invention
1, ω
2, ω
3, μ
jand λ
lbe weight, by adjusting each weighted value to form best recommendation results.When practical application, the concrete value of each weight can adjust according to application demand.
Because the evaluation time of history evaluation is more close to the time (i.e. the transmitting time of reserve requests) of reserve requests, then the reference role of this historical review is larger.As preferably, the evaluation time of jth bar history evaluation more close to the transmitting time of described reserve requests, the weight mu of its correspondence
jlarger.
(S3) before selecting combined recommendation index high from all sites to be selected, several are as recommendation results.
When practical application, other recommend method determination recommendation results in described step (S3), also can be adopted:
Such as can, according to individually recommending according to shortest path, idle ratio, history comprehensive grading determination recommendation results, even can also several be selected as recommendation results according to individual event history comprehensive grading separately.
The recommend method of concrete employing is preset by remote terminal by user.According to the recommend method sequencing display adopted after remote terminal reception to recommendation results.
Recommendation results sends to remote terminal to be shown by remote terminal by data processing centre (DPC), in fact data processing centre (DPC) sends to remote terminal volume recommendation results to comprise the site information of recommending site, and the individual event history comprehensive grading that in the shortest time of its correspondence, idle ratio, combined recommendation index and service evaluation, every item rating result is corresponding.
The individual event history comprehensive grading E that in the present invention, m item rating result is corresponding
m:
Wherein,
for the appraisal result of m item in jth article history evaluation, wherein m=1,2 ..., M, M are the total item of the appraisal result in every bar history evaluation.The evaluation moment of jth bar history evaluation more close to current time, the weight mu of its correspondence
jlarger.
Described step distributes queue number in (5) by the following method:
If (a) T≤T
u≤ T+T
w, then for this reserve requests distributes VIP queue number, T
ufor user reaches the time of target site, T expects the business handling time, T for user
wfor reservation retention time;
(b) T
u>T+T
w, then for this reserve requests distributes common queue number;
If (c) T
u<T, then send stand-by period information, if user selects to continue the number of getting according to information, then distributes common queue number, otherwise, directly terminate this number of getting, the number of getting again after user waiting prompt a period of time.
Described stand-by period information is as follows: the number of getting needed wait time (T-T now
u), advise that you to wait until after moment T the number of getting again, system can arrange VIP queue number for you.
Distributing queue number adopts the number of getting machine to realize usually, and user carries out information interaction by the number of getting machine and data processing centre (DPC).Accordingly, data processing centre (DPC) can send stand-by period information directly to the number of getting machine and be shown to user by queue machine, also can send stand-by period information directly to remote terminal and be shown to user by remote terminal.For ease of being checked by user, preferably by the number of getting machine display waiting time information.
As preferably, described step distributes queue number in (5) by the following method:
If (a) T≤T
u≤ T+T
w, then for this reserve requests distributes VIP queue number, T
ufor user reaches the time of target site, T expects the business handling time, T for user
wfor reservation retention time;
(b) T
u>T+T
w, then for this reserve requests distributes common queue number;
If (c) T
u<T, and T
u+ σ * T
△>T, then send stand-by period information, if user continues according to prompting selection the number of getting, then form common queue number, otherwise directly terminate this number of getting, wherein, σ is error factor, and its value is 1 ~ 1.5, T
△=T-T
u;
If (d) T
u<T, and T
u+ σ * T
△≤ T, then for this reserve requests distributes common queue number.
By ranking mode refinement according to the time further, make the hommization more of the method for distribution queue number.Especially (c) and (d) are by the specification error factor, fully take into account the undulatory property of bank work efficiency, and when practical application, σ needs according to target site work efficiency) actual conditions adjust in the scope preset.
The time that in the present invention, user reaches target site is construed as the time that user utilizes this reservation number number of getting.
Itself there is common queue number and VIP queue number in existing bank queuing system to distinguish so that carry out follow-up practicality, according to being the compatibility that reserve requests is distributed different queue numbers (common queue number and VIP queue number) and can be ensured result and existing bank outlets management system for arriving the time of target site in the present invention, too increase the dirigibility of allocative decision, be conducive to improving Consumer's Experience.
Present invention also offers a kind of remote queue method that banking is handled, comprise the steps:
Send reserve requests to data processing centre (DPC), described reserve requests comprises expects business handling time, type of service, current request position;
Receive and show the web-site recommendations result from data processing centre (DPC), and returning to data processing centre (DPC) according to recommendation results determination target site;
Receive data processing centre (DPC) to generate for distributing the reservation number of queue number for described reserve requests and showing according to target site.
Present invention also offers the remote queue method that another kind of banking is handled, comprise the steps:
Receive the reserve requests that remote terminal sends, described reserve requests comprises expects business handling time, type of service, current request position;
Reserve requests described in reception, and carry out web-site recommendations according to the reserve requests that the site information butt joint of each site receives, and send to remote terminal to show web-site recommendations result;
Described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer;
Be received from the target site that remote terminal returns, and generate corresponding reservation number for this target site;
Obtain the time that user reaches target site, and according to described reservation number for this reserve requests distributes corresponding queue number.
Web-site recommendations and to distribute the method for corresponding queue number identical with said method for reserve requests in this queuing strategy.
Present invention also offers the remote queue system that a kind of banking is handled, comprising:
For sending the reservation module of reserve requests to data processing centre (DPC);
Described reserve requests comprises expects business handling time, type of service, current request position;
For receiving and showing the web-site recommendations from data processing centre (DPC), and return to the destination selection module of data processing centre (DPC) according to recommendation results determination target site;
For receiving the reception display module shown for the reservation number carrying out of distributing queue number that data processing centre (DPC) generates for target site.
Present invention also offers the remote queue system that another kind of banking is handled, comprising:
For receiving the reservation receiver module of the reserve requests that remote terminal sends, described reserve requests comprises expects business handling time, type of service, current request position;
For carrying out web-site recommendations according to the reserve requests received, and remote terminal web-site recommendations result is sent to carry out the web-site recommendations module shown;
For being received from the target site that remote terminal returns, and generate the reservation number generation module of corresponding reservation number for this target site;
Reach the time of target site for obtaining user, and be the queue number distribution module that this reserve requests distributes corresponding queue number according to described reservation number.
Wherein, described web-site recommendations module comprises:
Information acquisition module, for site information and the environmental information of each site of Real-time Obtaining, described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer; Described environmental information comprises traffic and weather condition;
Computing module, for according to reserve requests, and the site information of each site and environmental information determination recommendation results.
Compared with prior art, tool of the present invention has the following advantages:
Adopt reservation form to carry out remote queue, the queuing situation according to all sites carries out web-site recommendations, thus effectively dredges the site transacting business of client to relative free, greatly can reduce the on-the-spot queuing time of user;
Allow user to specify time of transacting business, user can freely be arranged the time transacting business.
Embodiment
Below in conjunction with embodiment, the present invention is described in detail.
Bank outlets' recommend method of the present embodiment realizes based on following hardware system:
This system comprises the data processing centre (DPC) of mutually communication connection, the bank outlets' number of getting machine and remote terminal.In the present embodiment, data processing centre (DPC) be background server specifically for realizing following function:
Collecting the site information (the sales counter number of open service, counter service quality score, current queue number, site geographic coordinate, the information such as the scope of business and service evaluation) of each site, providing Data Source for realizing resource sharing between site.
In addition, background server also obtains the environmental informations such as traffic (as congestion, fortification information etc.), weather condition by real-time from internet.
The present embodiment remote terminal is mobile terminal (smart mobile phone), for realizing following function:
User submits reservation application by remote terminal to background server, and background server determines some optimum sites according to the site information of collecting and environmental information, and by remote terminal by the optimum web-site recommendations determined to user.
The remote queue system that the banking of the present embodiment is handled, comprising:
Reservation module, for sending reserve requests to data processing centre (DPC), in the present embodiment, reserve requests comprises expectation business handling time, type of service, current request position;
Destination selection module, for receiving and show the web-site recommendations from data processing centre (DPC), and returns to data processing centre (DPC) according to recommendation results determination target site;
Receive display module, for receive data processing centre (DPC) according to target site generate for distributing the reservation number of queue number and showing;
Reservation receiver module, for receiving the reserve requests that remote terminal sends;
Web-site recommendations module, for carrying out web-site recommendations according to the reserve requests received, and sends to remote terminal to show web-site recommendations result;
Reservation number generation module, for being received from the target site that remote terminal returns, and generates the reservation number generation module of corresponding reservation number for this target site;
Queue number distribution module, reaches the time of target site for obtaining user, and according to described reservation number for this reserve requests distributes corresponding queue number.
In the present embodiment, web-site recommendations module comprises:
Information acquisition module, for site information and the environmental information of each site of Real-time Obtaining, described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, counter service quality score, the scope of business, the scoring of site service quality, service evaluation, current queue number and each queuer; Environmental information comprises traffic and weather condition;
Computing module, for according to reserve requests, and the site information of each site and environmental information determination recommendation results.
Above modules is actually software module, wherein, reservation module, destination selection module and reception display module realize based on remote terminal, receive display module, reservation receiver module, web-site recommendations module, reservation number generation module and queue number distribution module realize based on data processing centre (DPC).
Queuing strategy when the remote queue system utilizing the banking of the present embodiment to handle is ranked is as follows:
(1) user sends reserve requests by remote terminal;
(2) data processing centre (DPC) receives reserve requests, and carries out web-site recommendations according to the reserve requests received, and sends to remote terminal to show web-site recommendations result;
Web-site recommendations is carried out by the following method in the present embodiment:
(2-1) the site information of each site of Real-time Obtaining and environmental information;
Wherein, service evaluation comprises the history evaluation of nearest 2 years, and every bar history evaluation comprises 5 item rating results, be respectively corresponding site service quality marking, teller's attitude marking, consuming time can acceptance, site self-aided terminal satisfaction and environment satisfaction.
(2-2) according to reserve requests, and the site information of each site and environmental information determination recommendation results, specific as follows:
(S1) site that the scope of business and reserve requests match is selected as site to be selected;
(S2) for any one site to be selected, the combined recommendation index of this site to be selected is calculated:
(S21) calculate according to the current request position of described reserve requests and the position of this site to be selected and environmental information the shortest time that user arrives this site to be selected;
(S22) according to the class of business of the sales counter number of the open service of this site to be selected, queue number and each queuer according to the free time of this site to be selected of following formulae discovery than R:
Wherein, t
ifor i-th queuer's business handling scheduled time of current site to be selected, depend on the class of business of i-th queuer, I is the queue number of current site to be selected, T
0for the business handling ability of each sales counter in current site to be selected, n is the sales counter quantity that current destination opens.
Such as: user A, B, C tri-people in order is queued up, user D is the user that will enter queuing, free time of seeing ratio:
Queuing people: A B C
The transacting business scheduled time (dividing): 10 20 5
Open sales counter: 2
Traffic handing capacity: 2*8 (hour) * 60 (point)=480
Idle ratio=(10+20+5)/480=0.073.
(S23) according to the shortest time, idle than and service evaluation according to the combined recommendation indices P of this site to be selected of following formulae discovery:
P＝ω
1×T+ω
2×(1-R)+ω
3×E/E
0，
Wherein, ω
1, ω
2, ω
3be weight, and ω
1+ ω
2+ ω
3=1, ω in the present embodiment
1, ω
2, ω
3value be respectively 0.5,0.3,0.2;
T is by following formulae discovery:
T
vfor user arrives the shortest time of current site to be selected, T
mfor user's acceptable maximum time (in the present embodiment value 4 hours),
R is the free time ratio of current site to be selected,
E
0for the full marks value of history comprehensive grading, E is the history comprehensive grading of current site to be selected, and history comprehensive grading calculates according to the service evaluation of site to be selected, and computing formula is as follows:
Wherein, J is the history evaluation total number of in service evaluation nearest 2 years, and the j larger expression time is more remote;
μ
jfor the weight that current site to be selected jth bar is evaluated,
the evaluation time of jth bar history evaluation more close to the transmitting time of described reserve requests, the weight mu of its correspondence
jlarger;
μ in the present embodiment
jvalue is as follows:
E
jfor the comprehensive grading that current site to be selected jth bar is evaluated, according to following formulae discovery:
Wherein,
for a jth historic customer is to the appraisal result of l item in the service evaluation of current site to be selected, L is the total item of appraisal result in service evaluation, λ
lbe the weight of the appraisal result of l item,
In the present embodiment, every bar history evaluation comprises 5 item rating results, namely L=5 is described, makes the weight of every appraisal result identical, then have: λ in the present embodiment
l=0.2, wherein, l=1,2 ... 5.
(S3) before selecting combined recommendation index high from all sites to be selected, several are as recommendation results.
(3) user returns to data processing centre (DPC) by remote terminal according to web-site recommendations result determination target site;
Recommendation results is as just a reference of user's select target site, and user always can select one in recommendation results as target site, also can according to not with this recommendation results for reference, directly outside recommendation site, select one voluntarily as target site.
(4) data processing centre (DPC) forms corresponding reservation number according to the target site returned, and sends to remote terminal;
(5) data processing centre (DPC) reaches the time of target site according to user, according to reservation number for this reserve requests distributes corresponding queue number, user distribute obtain queue number after to rank transacting business according to this queue number.
The method of distributing queue number in the present embodiment is as follows:
If (a) T≤T
u≤ T+T
w, then for this reserve requests distributes VIP queue number, T
ufor user reaches the time of target site, T expects the business handling time, T for user
wfor reservation retention time (T in the present embodiment
w=30 minutes);
The time that user arrives site is that user utilizes this reservation number to carry out logging in the time of the number of getting.
(b) T
u>T+T
w, then for this reserve requests distributes common queue number;
If (c) T
u<T, then send stand-by period information, if user selects to continue the number of getting according to information, then distributes common queue number, otherwise, directly terminate this number of getting, the number of getting again after user waiting prompt a period of time.
The queuing strategy of the present embodiment can be realized by APP, should and this APP provides map and positioning function, such user is directly can position (in addition, user also can sets itself) to current request position in submission reserve requests.In addition, map interface can be utilized to show during remote terminal display recommendation results, during list display, support that multiple sortord is selected for user, as idle than sortords such as sequence, shortest time sequences in worked as solely foundation.
For improving Consumer's Experience further, when showing, user can pass through to click each recommended site, the information such as the site information of this site, shortest time, idle ratio can be checked.And information displaying can also be carried out in differentiation modes such as colors when map denotation.For the free time than being described:
Traffic handing capacity whole day is 8 hours, along with time variations, can gradually diminish, and the free time can become large than also thereupon, when reaching idle than when being 1, the processing power (interval of idle ratio is 0 ~ 1) reaching this site is described.When the display free time is than information:
First the interval of free time ratio is divided into three regions, correspond to clear area, heavy duty zone and congested area respectively, then and then by site be divided three classes than in merger to three region and then by all recommended sites according to the free time, adopt different colors to mark for each class during display, make user can directly judge site state.
Above-described embodiment has been described in detail technical scheme of the present invention and beneficial effect; be understood that and the foregoing is only most preferred embodiment of the present invention; be not limited to the present invention; all make in spirit of the present invention any amendment, supplement and equivalent to replace, all should be included within protection scope of the present invention.
Claims (14)
1. the remote queue method handled of banking, is characterized in that, comprise the steps:
(1) user sends reserve requests by remote terminal, and described reserve requests comprises expects business handling time, type of service and current request position;
(2) reserve requests described in data processing centre's reception, and carry out web-site recommendations according to the reserve requests that the site information butt joint of each site receives, and send to remote terminal to show web-site recommendations result;
Described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer;
(3) user returns to data processing centre (DPC) by remote terminal according to web-site recommendations result determination target site;
(4) data processing centre (DPC) forms corresponding reservation number for the target site returned, and sends to remote terminal;
(5) data processing centre (DPC) reaches the time of target site according to user, according to described reservation number for this reserve requests distributes corresponding queue number.
2. the remote queue method handled of banking as claimed in claim 1, it is characterized in that, described step carries out web-site recommendations in (2) by the following method:
(2-1) the site information of Real-time Obtaining environmental information and each site, described environmental information comprises traffic and weather condition;
(2-2) according to described reserve requests, and the site information of each site and environmental information determination recommendation results.
3. the remote queue method handled of banking as claimed in claim 2, it is characterized in that, described service evaluation comprises some history evaluations, every bar history evaluation comprises 5 item rating results, be respectively corresponding site service quality marking, teller's attitude marking, consuming time can acceptance, site self-aided terminal satisfaction and environment satisfaction.
4. the remote queue method handled of banking as claimed in claim 2, it is characterized in that, described step (2-2) is specific as follows:
(S1) site that the scope of business and reserve requests match is selected as site to be selected;
(S2) for any one site to be selected, the combined recommendation index of this site to be selected is calculated:
(S21) according to the current request position of described reserve requests and the position of this site to be selected, and environmental information calculates the shortest time that user arrives this site to be selected;
(S22) the free time ratio of this site to be selected is calculated according to the class of business of the sales counter number of this site to be selected open service, queue number and each queuer;
(S23) the combined recommendation index of this site to be selected is calculated according to shortest time, idle ratio and service evaluation;
(S3) before selecting combined recommendation index high from all sites to be selected, several are as recommendation results.
5. the remote queue method handled of banking as claimed in claim 4, is characterized in that, in described step (S22) according to the free time of the current site to be selected of following formulae discovery than R:
Wherein, t
ifor i-th queuer's business handling scheduled time of current site to be selected, depend on the class of business of i-th queuer, I is the queue number of current site to be selected;
T
0for the business handling ability of each sales counter in current site to be selected, n is the sales counter quantity that current destination opens.
6. the remote queue method handled of banking as claimed in claim 4, is characterized in that, according to the combined recommendation index of the current site to be selected of following formulae discovery in described step (S23):
P＝ω
1×T+ω
2×(1-R)+ω
3×E/E
0，
Wherein, ω
1, ω
2, ω
3be weight, and ω
1+ ω
2+ ω
3=1;
T is by following formulae discovery:
T
vfor user arrives the shortest time of current site to be selected, T
mfor user's acceptable maximum time,
R is the free time ratio of current site to be selected, and E is the history comprehensive grading of current site to be selected, E
0for the full marks value of history comprehensive grading, described history comprehensive grading calculates according to the service evaluation of site to be selected.
7. the remote queue method handled of banking as claimed in claim 6, it is characterized in that, described history comprehensive grading is according to following formulae discovery:
Wherein, J is the total number of history evaluation in described service evaluation,
μ
jfor the weight that current site to be selected jth bar is evaluated,
E
jfor the comprehensive grading that current site to be selected jth bar is evaluated, according to following formulae discovery:
Wherein,
for a jth historic customer is to the appraisal result of l item in the service evaluation of current site to be selected, L is the total item of appraisal result in service evaluation, λ
lbe the weight of the appraisal result of l item,
8. the remote queue method handled of banking as claimed in claim 7, is characterized in that, the evaluation time of jth bar history evaluation more close to the transmitting time of described reserve requests, the weight mu of its correspondence
jlarger.
9. as the remote queue method that the banking in claim 1 ~ 8 as described in any one is handled, it is characterized in that, described step generates queue number in (5) by the following method:
If (a) T≤T
u≤ T+T
w, then for this reserve requests distributes VIP queue number, T
ufor user reaches the time of target site, T expects the business handling time, T for user
wfor reservation retention time;
(b) T
u>T+T
w, then for this reserve requests distributes common queue number;
If (c) T
u<T, then send stand-by period information, if user selects to continue the number of getting according to information, then distributes common queue number, otherwise, directly terminate this number of getting, the number of getting again after user waiting prompt a period of time.
10. the remote queue method handled of banking, is characterized in that, comprise the steps:
Send reserve requests to data processing centre (DPC), described reserve requests comprises expects business handling time, type of service, current request position;
Receive and show the web-site recommendations from data processing centre (DPC), and returning to data processing centre (DPC) according to recommendation results determination target site;
Receive data processing centre (DPC) to generate for distributing the reservation number of queue number and showing for target site.
The remote queue method that 11. 1 kinds of banking is handled, is characterized in that, comprise the steps:
Receive the reserve requests that remote terminal sends, described reserve requests comprises expects business handling time, type of service, current request position;
Reserve requests described in reception, and carry out web-site recommendations according to the reserve requests that the site information butt joint of each site receives, and send to remote terminal to show web-site recommendations result;
Described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer;
Be received from the target site that remote terminal returns, and generate corresponding reservation number for this target site;
Obtain the time that user reaches target site, and according to described reservation number for this reserve requests distributes corresponding queue number.
The remote queue system that 12. 1 kinds of banking is handled, is characterized in that, comprising:
For sending the reservation module of reserve requests to data processing centre (DPC); Described reserve requests comprises expects business handling time, type of service, current request position;
For receiving and showing the web-site recommendations result from data processing centre (DPC), and return to the destination selection module of data processing centre (DPC) according to recommendation results determination target site;
For receiving the reception display module shown for the reservation number carrying out of distributing queue number that data processing centre (DPC) generates for target site.
The remote queue system that 13. 1 kinds of banking is handled, is characterized in that, comprising:
For receiving the reservation receiver module of the reserve requests that remote terminal sends, described reserve requests comprises expects business handling time, type of service, current request position;
For carrying out web-site recommendations according to the reserve requests received, and remote terminal web-site recommendations result is sent to carry out the web-site recommendations module shown;
For being received from the target site that remote terminal returns, and generate the reservation number generation module of corresponding reservation number for this target site;
Reach the time of target site for obtaining user, and be the queue number distribution module that this reserve requests distributes corresponding queue number according to described reservation number.
The remote queue system that 14. bankings as claimed in claim 13 are handled, it is characterized in that, described web-site recommendations module comprises:
Information acquisition module, for site information and the environmental information of each site of Real-time Obtaining, described site information comprises the class of business of the position of corresponding site, the sales counter number of open service, the scope of business, service evaluation, current queue number and each queuer; Described environmental information comprises traffic and weather condition;
Computing module, for according to reserve requests, and the site information of each site and environmental information determination recommendation results.
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