CN112381256B

CN112381256B - Mesh point reservation method and device, electronic equipment and storage medium

Info

Publication number: CN112381256B
Application number: CN202011379777.5A
Authority: CN
Inventors: 党娜
Original assignee: Bank of China Ltd
Current assignee: Bank of China Ltd
Priority date: 2020-11-30
Filing date: 2020-11-30
Publication date: 2024-04-26
Anticipated expiration: 2040-11-30
Also published as: CN112381256A

Abstract

The invention provides a website reservation method, a website reservation device, electronic equipment and a storage medium, when a reservation request sent by a user through a telephone bank is received, determining a to-be-handled service type corresponding to the reservation request, determining each candidate website corresponding to the to-be-handled service type in each preset service website, determining a recommendation priority based on current website information of each candidate website, selecting a preset number of target websites from each candidate website according to the order of the recommendation priority of each candidate website from high to low, prompting the user to select the reserved website from each target website through the telephone bank, reserving the number according to the reserved website selected by the user, and feeding back the reservation information to the user. By applying the method of the invention, the user can transact the website reservation at any time and any place through the telephone bank, and can arrange time according to the reservation information without going to the website to get the number, thereby being beneficial to saving the time spent by the user for transacting business and improving the service experience of the user.

Description

Mesh point reservation method and device, electronic equipment and storage medium

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a method and apparatus for reserving a website, an electronic device, and a storage medium.

Background

Banking outlets are one of the important ways to obtain financial services in people's daily lives, and people often need to go to the outlets to transact banking. And the service counter of the website is limited, and when a user needs to transact business at the website, the user usually needs to transact reserved business. At present, a user can only select a website by himself and go to the website, reserve a number on a reserved number taking machine of the website, and then wait for a counter to call the number at the website to transact business.

Therefore, the user needs to reserve to transact the service after arriving at the website, if the number of people currently transacting the service is large at the website, the user needs to wait for a long time at the website, so that the time spent by the user for transacting the service is long, and the user experience is poor.

Disclosure of Invention

In view of the above, the embodiment of the invention provides a website reservation method to solve the problem that a user needs to go to a website to reserve and transact business, so that the user consumes longer time for transacting business, and the user experience is poor.

The embodiment of the invention also provides a website reservation device which is used for ensuring the practical realization and application of the method.

In order to achieve the above object, the embodiment of the present invention provides the following technical solutions:

a mesh point reservation method, comprising:

When a reservation request sent by a user through a telephone bank is received, determining a to-be-handled service type corresponding to the reservation request;

determining each candidate network point matched with the to-be-handled service type in each preset service network point;

determining current screen point information of each candidate screen point;

Determining the recommendation priority of each candidate website based on the current website information of each candidate website;

Selecting a preset number of target mesh points from the candidate mesh points according to the sequence of the recommendation priority of each candidate mesh point from high to low;

prompting the user to select reserved network points from the selected target network points through a telephone bank;

When a trigger instruction of selecting the reserved website by the user is received, reserving and fetching numbers are carried out on the basis of the reserved website selected by the user, and reserved information is obtained;

and feeding back the reservation information to the user so as to finish the network point reservation.

The method, optionally, determining the type of the to-be-handled service corresponding to the reservation request includes:

determining user information contained in the reservation request, and acquiring historical reservation information corresponding to the user information;

determining each history reservation service type corresponding to the history reservation information;

Counting the reservation times corresponding to each historical reservation service type according to the historical reservation information, and taking the historical reservation service type with the largest reservation times as the estimated service type;

prompting the user to select whether to reserve with the estimated service type through a telephone bank;

and if a trigger instruction of the user for selecting to reserve the estimated service type is received, the estimated service type is used as the service type to be handled.

In the above method, optionally, determining, among the preset service nodes, each candidate node that matches the to-be-handled service type includes:

Acquiring historical service information corresponding to the user information;

Determining each history network point corresponding to the history service information in each preset service network point;

determining the service range of each history website;

judging whether the service range of each history website contains the service type to be handled or not, and determining the history website containing the service type to be handled in the service range as a target history website;

Counting the corresponding handling times of each target historical website according to the historical service information;

And determining at least one common node in each target historical node according to the sequence of the corresponding handling times of each target historical node from more to less, and determining each common node as a candidate node matched with the type of the business to be handled.

Acquiring user addresses contained in the user information, and determining the site position of each preset service site;

Determining the distance from each preset service website to the user address according to the user address and the website position of each preset service website, and determining the service website with the distance from the user address in a first preset range as a first website;

Determining the service range of each first network point, judging whether the service range of each first network point contains the service type to be handled, and determining the first network point containing the service type to be handled in the service range as a target first network point;

And determining at least one second network point in each target first network point according to the sequence from near to far of the distance from each target first network point to the user address, and determining each second network point as a candidate network point matched with the to-be-handled business type.

determining the current position of the user and the site position of each preset service site;

Determining the distance from the current position of the user to each service node according to the current position of the user and the node position of each preset service node, and determining the service node with the distance from the current position of the user in a second preset range as a third node;

Determining the service range of each third network point, judging whether the service range of each third network point contains the to-be-handled service type, and determining the third network point containing the to-be-handled service type in the service range as a target third network point;

And determining at least one fourth mesh point in each target third mesh point according to the sequence from near to far of the distance from each target third mesh point to the current position of the user, and determining each fourth mesh point as a candidate mesh point matched with the to-be-handled business type.

In the above method, optionally, the determining the recommendation priority of each candidate website based on the current website information of each candidate website includes:

determining an idle index of each candidate website according to the number of open counters contained in the current website information of each candidate website, the business handling capacity of each open counter, the number of current queuing people and the business type of the current queuing users;

Determining the shortest time required by the user to reach each candidate dot according to the dot position and the environmental information contained in the current dot information of each candidate dot;

acquiring the service score of the mesh point contained in the current mesh point information of each candidate mesh point, and determining the service evaluation index of each candidate mesh point;

Determining a recommendation index of each candidate website according to the idle index, the service evaluation index of each candidate website and the shortest time required for the user to reach each candidate website;

And correspondingly determining the recommendation priority of each candidate website according to the sequence from high to low of the recommendation index of each candidate website.

A website reservation apparatus comprising:

the first determining unit is used for determining the type of the business to be handled corresponding to the reservation request when the reservation request sent by the user through the telephone bank is received;

The second determining unit is used for determining each candidate network point matched with the to-be-handled service type in each preset service network point;

A third determining unit, configured to determine current mesh point information of each candidate mesh point;

A fourth determining unit, configured to determine a recommendation priority of each candidate mesh point based on current mesh point information of each candidate mesh point;

A selecting unit, configured to select a preset number of target mesh points from each candidate mesh point according to the order of the recommendation priority of each candidate mesh point from high to low;

The prompt selection unit is used for prompting the user to select reserved network points from the selected target network points through a telephone bank;

the reservation unit is used for carrying out reservation number taking based on the reservation website selected by the user to obtain reservation information when receiving a trigger instruction of the user to select the reservation website;

and the feedback unit is used for feeding back the reservation information to the user so as to finish the current website reservation.

The above apparatus, optionally, the first determining unit includes:

The first acquisition subunit is used for determining the user information contained in the reservation request and acquiring the history reservation information corresponding to the user information;

a first determining subunit, configured to determine each historical reservation service type corresponding to the historical reservation information;

the first system Ji Zi unit is used for counting the reservation times corresponding to each historical reservation service type according to the historical reservation information, and taking the historical reservation service type with the largest reservation times as the estimated service type;

a prompting subunit, configured to prompt, through a telephone bank, the user to select whether to reserve with the estimated service type;

And the second determining subunit is used for taking the estimated service type as the service type to be handled if a trigger instruction of the user to select to reserve the estimated service type is received.

The above apparatus, optionally, the second determining unit includes:

the second acquisition subunit is used for acquiring the historical service information corresponding to the user information;

a third determining subunit, configured to determine, in each preset service node, each history node corresponding to the history service information;

A fourth determining subunit, configured to determine a service range of each history website;

a fifth determining subunit, configured to determine whether a service range of each history website includes the to-be-handled service type, and determine, as a target history website, a history website including the to-be-handled service type in the service range;

The second statistics subunit is used for counting the corresponding handling times of each target historical website according to the historical service information;

And the sixth determining subunit is used for determining at least one common node in each target historical node according to the sequence of the corresponding handling times of each target historical node from more to less, and determining each common node as a candidate node matched with the to-be-handled service type.

The above apparatus, optionally, the second determining unit includes:

a third obtaining subunit, configured to obtain a user address included in the user information, and determine a website position of each preset service website;

A seventh determining subunit, configured to determine, according to the user address and a website position of each preset service website, a distance from each preset service website to the user address, and determine, as a first website, a service website whose distance from the user address is within a first preset range;

An eighth determining subunit, configured to determine a service range of each first mesh point, determine whether the service range of each first mesh point includes the to-be-handled service type, and determine a first mesh point including the to-be-handled service type in the service range as a target first mesh point;

and a ninth determining subunit, configured to determine, according to the sequence from near to far from the target first mesh point to the user address, at least one second mesh point in each target first mesh point, and determine each second mesh point as a candidate mesh point matched with the to-be-handled service type.

The above apparatus, optionally, the second determining unit includes:

a tenth determining subunit, configured to determine a current location of the user and a website location of each preset service website;

An eleventh determining subunit, configured to determine, according to a current location of the user and a website location of each preset service website, a distance from the current location of the user to each service website, and determine, as a third website, a service website whose distance from the current location of the user is within a second preset range;

a twelfth determining subunit, configured to determine a service range of each third mesh point, determine whether the service range of each third mesh point includes the to-be-handled service type, and determine a third mesh point including the to-be-handled service type in the service range as a target third mesh point;

and a thirteenth determining subunit, configured to determine at least one fourth mesh point in each target third mesh point according to the sequence from near to far from each target third mesh point to the current position of the user, and determine each fourth mesh point as a candidate mesh point matched with the to-be-handled service type.

The above apparatus, optionally, the fourth determining unit includes:

A fourteenth determination subunit, configured to determine an idle index of each candidate website according to the number of open counters included in the current website information of each candidate website, a service handling capability of each open counter, a current queuing number, and a service type of a current queuing user;

A fifteenth determination subunit, configured to determine, according to a dot position and environmental information included in current dot information of each candidate dot, a shortest time required for the user to reach each candidate dot;

a sixteenth determining subunit, configured to obtain a mesh point service score included in current mesh point information of each candidate mesh point, and determine a service evaluation index of each candidate mesh point;

A seventeenth determining subunit, configured to determine a recommendation index of each candidate website according to an idle index, a service evaluation index of each candidate website, and a shortest time required for the user to reach each candidate website;

An eighteenth determining subunit, configured to correspondingly determine, according to the order from high to low, the recommendation priority of each candidate website.

A storage medium comprising stored instructions, wherein the instructions, when executed, control a device in which the storage medium resides to perform the mesh point reservation method described above.

An electronic device comprising a memory, and one or more instructions, wherein the one or more instructions are stored in the memory and configured to be executed by one or more processors to perform the dot reservation method described above.

Based on the above-mentioned method for reserving a website provided by the embodiment of the present invention, the method includes: when receiving a reservation request sent by a user through a telephone bank, determining a to-be-handled service type corresponding to the reservation request, and determining each candidate website corresponding to the to-be-handled service type. Based on the current website information of each candidate website, the recommendation priority of each candidate website is respectively determined, a preset number of target websites are selected according to the recommendation priority, and a user is prompted to select reserved websites in each target website through a telephone bank. After receiving a trigger instruction of the website reserved by the user, reserving and fetching the number to obtain corresponding reservation information, and feeding back the reservation information to the user to complete the website reservation. By applying the method provided by the embodiment of the invention, the user can dial the service line of the telephone bank through the mobile terminal such as the mobile phone, and the reservation request is initiated through the telephone bank, and the reserved website is selected to finish website reservation without going to the website to reserve and get the number, so that the waiting time consumed by the user for handling the business at the website can be saved, and the user experience is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.

Fig. 1 is a method flowchart of a website reservation method according to an embodiment of the present invention;

FIG. 2 is a flowchart of a method for reserving a website according to an embodiment of the present invention;

Fig. 3 is a schematic structural diagram of a mesh point reservation device according to an embodiment of the present invention;

Fig. 4 is a schematic structural diagram of a website reservation device according to an embodiment of the present invention;

Fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.

In the present disclosure, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

As known from the background technology, currently, a user usually needs to go to a website by himself in the process of transacting business through a service website, fetch a number on a reserved number fetch machine of the website, and then wait for a counter to fetch a number to transact business at the website.

Therefore, the embodiment of the invention provides a website reservation method, which can receive a reservation request sent by a user through a telephone bank, screen target websites for the user in each service website, transact website reservation for the user based on the telephone bank, and the user can transact website reservation through a mobile terminal such as a mobile phone and the like to obtain reservation information, and can schedule to go to the website according to the reservation information by the user without waiting at the website, thereby being beneficial to improving the service experience of the user.

The embodiment of the invention provides a website reservation method which can be applied to system platforms such as a telephone banking system or a website reservation system, and the like, and an execution subject of the method can be a server of the system. The method flow chart of the method is shown in fig. 1, and comprises the following steps:

S101: when a reservation request sent by a user through a telephone bank is received, determining a to-be-handled service type corresponding to the reservation request;

In the method provided by the embodiment of the invention, the user can dial the service line of the telephone bank through the mobile phone, and the reservation request of the reserved website for transacting business is sent according to the voice prompt preset in the telephone bank. The telephone bank mentioned in the embodiment of the invention is a basic service for modernized operation and management of banks, a user can transact telephone bank subscription through a website, set telephone bank passwords, and dial up service hotlines of the telephone bank at any time after the subscription is successful, so that services provided by the telephone bank, such as inquiring balance, interest rate inquiry or large cash withdrawal reservation, and the like, are obtained. The telephone banking service is a common banking official hotline service in daily life, and a preset voice prompt appears after dialing the hotline, if a certain service requests to press a corresponding number key, such as 95566 service hotline of China banking, the hotline number is the hotline number of the telephone banking service of China banking.

In the method provided by the embodiment of the invention, when the server of the telephone banking system receives the reservation request sent by the user through the telephone bank, the type of the business to be handled corresponding to the reservation request can be determined. The service type to be handled is the service type that the user wants to go to the website for handling, such as withdrawing money, transferring money or exchanging foreign currency. The reservation request contains user information of the user of the reserved website, such as name, identification card number, mobile phone number and the like. In a specific implementation process, the type of the business to be handled of the user can be estimated according to information contained in the reservation request and a preset estimation strategy, and the user is prompted by voice to confirm so as to determine the type of the business to be handled. The voice information input by the user can be acquired and analyzed to determine the type of the business to be handled, the voice information of the user can be directly prompted by the voice of the telephone bank, all the business types which can be handled by the user can be prompted by the telephone bank, and the user can input the corresponding number to select the type of the business to be handled.

It should be noted that, the specific determination method of the to-be-handled service type mentioned in the embodiment of the present invention is only provided for better explaining the embodiment of the method of the embodiment of the present invention, and other manners may be adopted to determine the to-be-handled service type in the specific implementation process, so that the implementation function of the method provided by the embodiment of the present invention is not affected.

S102: determining each candidate network point matched with the to-be-handled service type in each preset service network point;

In the method provided by the embodiment of the invention, each service node of the bank is prestored in the server, and each candidate node matched with the to-be-handled service type can be determined in each service node according to a preset strategy according to the service range of each preset service node, wherein the service range of each candidate node comprises the to-be-handled service type.

S103: determining current screen point information of each candidate screen point;

In the method provided by the embodiment of the invention, after the candidate network points are determined, the current network point information of each candidate network point can be determined, wherein the current network point information comprises information for determining the recommendation priority of the candidate network point, for example, the current network point information can comprise the position of the network point, environment information, the current network point operation live information or network point service score and the like. The environmental information can be traffic environmental information or meteorological environmental information, and the current business live information of the website comprises the current number of open counters of the website, the number of queuing people currently reserved for taking numbers, and the like. The current website information can be obtained through a multiparty platform system, such as the website position and website service score information can be obtained from website service information stored in the system in advance, the environment information can be obtained through a traffic navigation platform system or a weather platform system, and the website current operation live information can be obtained through a website reservation system of a background of a bank.

It should be noted that, the specific website information mentioned in the embodiment of the present invention is only for better explaining the method provided by the embodiment of the present invention, and in the specific implementation process, the information category included in the current website information can be determined according to the specific information category of determining the recommendation priority, so that the implementation function of the method provided by the embodiment of the present invention is not affected.

S104: determining the recommendation priority of each candidate website based on the current website information of each candidate website;

In the method provided by the embodiment of the invention, the recommendation priority of each candidate website can be determined according to the preset recommendation strategy based on the current website information of each candidate website.

Alternatively, the recommendation priority of each candidate website may be determined according to the website information of a single category, for example, the recommendation priority of each candidate website may be determined according to the order from the near to the far of the position of each candidate website from the departure position of the user, and the order from the high to the low corresponds to the recommendation priority of each candidate website. For example, the recommended priority level of each candidate website can be determined according to the order of the number of queuing people with reserved numbers from the low to the high according to the level from the high to the low.

Alternatively, the recommendation priority of each candidate may be determined by combining multiple types of website information, for example, the time spent by the user in reaching each candidate website may be measured by combining the position and the environment information of each candidate website, and the recommendation priority of each candidate website may be determined correspondingly from high to low according to the order of the time spent from low to high. And for example, the number of currently opened counters of the network points and the number of queuing people currently reserved for taking numbers can be combined, the speed of network point business handling is measured, and the recommendation priority of each candidate network point is correspondingly determined from high to low according to the order of the business handling speed from high to low.

It should be noted that, the specific determining manner of the recommended priority mentioned in the embodiment of the present invention is only provided for better illustrating the embodiment of the method provided by the embodiment of the present invention, and in the specific implementation process, different manners may be adopted to determine the recommended priority, so that the implementation function of the method provided by the embodiment of the present invention is not affected.

S105: selecting a preset number of target mesh points from the candidate mesh points according to the sequence of the recommendation priority of each candidate mesh point from high to low;

In the method provided by the embodiment of the invention, the number of the dots recommended to the user for selection can be preset according to the actual demand. After determining the recommendation priority of each candidate dot, selecting a preset number of target dots from each candidate dot according to the order of the recommendation priority of each candidate dot from high to low, wherein the preset number is greater than or equal to one, namely at least one target dot is selected.

S106: prompting the user to select reserved network points from the selected target network points through a telephone bank;

In the method provided by the embodiment of the invention, the voices of all the network points can be preset in the telephone banking system. After each target site is selected, the voice corresponding to the target site can be called, and the user is prompted by the telephone bank to select the reserved site from the selected target sites. The user can be prompted to recommend the selected target network points only, and the user can be prompted according to the recommendation sequence corresponding to the recommendation priority of the target network points.

Optionally, the user may be provided with a choice of selecting other sites, for example, the user selects other sites, the name of the site selected by the user may be input through phone banking voice, and the reserved site selected by the user may be determined by analyzing the voice input by the user.

S107: when a trigger instruction of selecting the reserved website by the user is received, reserving and fetching numbers are carried out on the basis of the reserved website selected by the user, and reserved information is obtained;

In the method provided by the embodiment of the invention, the user can send the trigger instruction for selecting the reserved website according to the function setting of the telephone bank, for example, if a certain target website is selected and a certain number is required to be input for prompting, the user inputs the number corresponding to the target website selected as the reserved website through the mobile phone interface to select the reserved website, and when the trigger instruction sent by the user through the mode of inputting the number is received, the website corresponding to the number input by the user is determined as the reserved website. If the telephone bank supports the voice recognition function, the user is prompted to speak the reserved website which is required to be selected, the user selects the reserved website to send a trigger instruction in a voice input mode, and when the trigger instruction sent by the user is received, the voice input by the user is analyzed to determine the reserved website which is required to be selected. The website reservation interface can be called, the reservation number is checked for the reserved website selected by the user, a reservation order is generated, corresponding reservation information is obtained, and the reservation information can comprise the address of the reserved website, reservation person information, the current queuing number of the reserved website, the reserved queuing number, the estimated queuing time and the like.

S108: and feeding back the reservation information to the user so as to finish the network point reservation.

In the method provided by the embodiment of the invention, the corresponding voice prompt can be determined according to the reservation information, the reservation information can be fed back to the user who performs the website reservation through the telephone bank in a voice mode, and the user can also feed back the reservation information to the user in a short message mode and the like based on the mobile phone number of the user contained in the reservation request, so that the website reservation of the user is completed.

Based on the method provided by the embodiment of the invention, after receiving the reservation request sent by the user through the telephone bank, the corresponding business type to be handled can be determined, each candidate website is screened out from each preset service website, the recommendation priority of each candidate website is determined based on the current website information of each candidate website, after selecting the target website according to the recommendation priority of each candidate website, the telephone bank prompts the user to select the reserved website in each selected target website, and the reservation number is taken based on the reserved website selected by the user, so that reservation information is fed back to the user, and the website reservation is completed. By applying the method provided by the embodiment of the invention, when a user wants to go to a website for transacting business, the user can dial a service line of a telephone bank through a terminal such as a mobile phone and transact website reservation through the telephone bank. In the process, the user can reserve the number without searching the website address and going to the website, can transact website reservation anytime and anywhere, can arrange time according to the acquired reservation information, does not need to spend a long time waiting at the website, and can improve the service experience of the user. Further, in the process, the selected target website is prompted to the user to select according to the recommendation priority determined by the current website information of the website, the determination mode of the recommendation priority can be set according to actual requirements, the website which is suitable for transacting the service at present can be recommended to the user in real time, the user can be dredged to the website which is suitable for transacting the service at present, the website service burden is balanced, and the service experience of the user can be improved.

In order to better illustrate the method provided by the embodiment of the present invention, fig. 2 shows a flowchart of yet another method for reserving a website provided by the embodiment of the present invention, and, based on the method shown in fig. 1, in the method provided by the embodiment of the present invention, a process for determining a to-be-handled service type corresponding to the reservation request mentioned in step 101 includes:

s201: determining user information contained in the reservation request, and acquiring historical reservation information corresponding to the user information;

In the method provided by the embodiment of the invention, the reservation request contains the user information of the user handling the reservation number, such as the user name, the user identification card number, the account ID and the like. According to the user information contained in the reservation request, the history reservation information corresponding to the user information, namely the reservation number taking record which is to be processed by the user who is to process the reservation of the website at present, can be obtained in the stored history records of the reservation of the website in the system.

S202: determining each history reservation service type corresponding to the history reservation information;

In the method provided by the embodiment of the invention, corresponding historical reservation service types can be determined according to the reservation service types related to the historical reservation information, namely, the transaction service type selected when the user performs reservation and number taking is determined as the historical reservation service type. If the reservation transaction service corresponding to each reservation record in the history reservation information of the user recording reservation history is read, and the related reservation transaction service types totally comprise cash access, foreign currency exchange and transfer, the history reservation service type corresponding to the history reservation information is determined to be cash access, foreign currency exchange and transfer.

S203: counting the reservation times corresponding to each historical reservation service type according to the historical reservation information, and taking the historical reservation service type with the largest reservation times as the estimated service type;

in the method provided by the embodiment of the invention, the number of the reserved records corresponding to each historical reserved service type in the historical reserved information can be counted, and the reserved times corresponding to each historical reserved service type are determined, namely the times of network point reserved with the historical reserved service type in the counted historical reserved information. If the reservation service type of five history reservation records in the history reservation information is cash, the reservation service type of two history reservation records is foreign currency exchange, and the reservation service type of seven history reservation records is transfer, so that the reservation number of times corresponding to the history reservation service type of cash access is five, the reservation number of times corresponding to foreign currency exchange is two, the reservation number of times corresponding to transfer is seven, wherein the history reservation service type with the largest reservation number is transfer, and the transfer is taken as the estimated service type.

S204: prompting the user to select whether to reserve with the estimated service type through a telephone bank;

In the method provided by the embodiment of the invention, the preset voice prompt corresponding to the estimated service type can be called, and the user is prompted by the telephone bank whether to select to process the network point reservation by the estimated service type. If the user selects to input the number one for the pre-estimated service type transaction reservation request, if the user inputs the number two for the other service type transaction reservation request, or prompts the user to input the voice input of 'yes' or 'no' for selection.

S205: and if a trigger instruction of the user for selecting to reserve the estimated service type is received, the estimated service type is used as the service type to be handled.

In the method provided by the embodiment of the invention, when a trigger instruction for reserving the estimated service type is received, if the input information contained in the received trigger instruction is an identification for selecting the estimated service type, or the recognition result of the voice information contained in the received trigger instruction is the estimated service type, the estimated service type is used as the service type to be handled. Optionally, if a trigger instruction that the user selects to reserve the predicted service type is received, the user can be prompted by the telephone bank to select the service type that the user intends to transact, all the transactable service types can be prompted to the user for selection, the user can be prompted to input the service type that the user intends to transact in a voice manner, and the service type that the user intends to transact is used as the service type to be transacted.

Based on the method provided by the embodiment of the invention, the service type with the largest user reservation times can be determined according to the user history reservation information, and the service type is used as the estimated service type for the user to transact the network point reservation, so that the user is prompted whether to transact the reservation with the estimated service type, the probability that the user needs to select the service type to be transacted in various service types can be reduced, and the service experience of the user is further improved.

Further, on the basis of the method shown in fig. 1, the embodiment of the present invention provides another method for reserving a website, and the process of determining each candidate website matched with the to-be-handled service type in each preset service website mentioned in step S102 includes:

Acquiring historical service information corresponding to the user information;

In the method provided by the embodiment of the invention, the history records of the business handled by all users in each channel of the bank are stored in the bank background system. The user information can be used for acquiring the corresponding historical service information of the user information in the prestored information according to the identity information such as the identity card number or the account ID of the user contained in the user information, namely the service information which is once handled by the user at the bank, including the handling time, the handling channel, the handled service and the like, and if the service is handled through the network, the network information for handling the service is also included in the handling channel information.

In the method provided by the embodiment of the invention, the history network points related in the history service information, namely the network points where the user goes to transact the service, can be determined in each preset service network point of the bank according to each service transacting record transacted by the network points in the history service information.

Determining the service range of each history website;

in the method provided by the embodiment of the invention, the service range of each historical website can be obtained according to the website number of each historical website in the prestored website information.

In the method provided by the embodiment of the invention, the service type contained in the service range of each historical website can be compared with the service type to be handled to judge whether the service range of each historical website contains the service type to be handled, and if the service range of the historical website contains the service type to be handled, that is, any service type contained in the service range is the same as the service type to be handled, the historical website is determined as the target historical website.

According to the method provided by the embodiment of the invention, the corresponding handling times of each target historical website can be counted according to the number of the corresponding service handling records of each target historical website in the historical service information.

In the method provided by the embodiment of the invention, the most frequently-accessed website of the user can be selected as the candidate website matched with the type of the business to be handled according to the handling times corresponding to each target historical website, one website with the most handling times can be determined as the candidate website, and a plurality of commonly-used websites can be selected as the candidate website according to the sequence from more to less.

Based on the method provided by the embodiment of the invention, the most frequently-going website of the user can be determined according to the history of business handling of the user, the most frequently-going website is used as a candidate website, and the candidate website matched with the user can be selected according to the habit of the user so as to recommend the selection to the user in the follow-up process, thereby being beneficial to further improving the service experience of the user.

Optionally, on the basis of the method shown in fig. 1, the embodiment of the present invention provides a mesh point reservation method, and the process of determining, in each preset service mesh point, each candidate mesh point matched with the to-be-handled service type, which is mentioned in step S102 includes:

In the method provided by the embodiment of the invention, the user address pre-registered by the user can be obtained from the user information, and the site position, namely the site address, of each service site can be obtained from the pre-stored site information.

In the method provided by the embodiment of the invention, the road surface distance between each service network point and the user address can be determined by positioning the user address and the service network point address in the preset map. A range limit may be preset in the system, for example, if three kilometers are taken as a preset range, the distance from each service network point to the user address is compared with three kilometers, if the distance is less than three kilometers, the distance from the service network point to the user address is considered to be within the preset range, and the service network point is determined to be the first network point.

In the method provided by the embodiment of the invention, the service range of each first mesh point can be obtained according to the mesh point number of each first mesh point in the pre-stored mesh point information, each service type contained in the service range of each first mesh point is compared with the service type to be handled, so as to judge whether the service range of each first mesh point contains the service type to be handled, and if any service type in the service range of the first mesh point is the same as the service type to be handled, the first mesh point is determined as the target first mesh point.

In the method provided by the embodiment of the invention, according to the distance from the first target mesh point to the user address determined in the step, the mesh point closest to the first target mesh point can be selected as the second mesh point according to the sequence from near to far, or a plurality of mesh points can be selected as the second mesh point according to the sequence, so as to determine the candidate mesh point.

Based on the method provided by the embodiment of the invention, the distance between each service website and the user address can be determined, and the website which is close to the user address can be selected as the candidate website so as to recommend selection to the user in the follow-up process, thereby being beneficial to saving the journey time consumed by the user and further improving the service experience of the user.

Optionally, on the basis of the method shown in fig. 1, the embodiment of the present invention provides another mesh point reservation method, and the process of determining each candidate mesh point matched with the to-be-handled service type in each preset service mesh point mentioned in step S102 includes:

In the method provided by the embodiment of the invention, the current position of the user can be determined through the telephone bank, for example, the current position is input through voice prompt user voice, and the current position of the user is determined through analyzing the voice input by the user through the telephone bank. The method can also reach a position acquisition protocol with each mobile communication company in advance, prompt the user to grant positioning authority through a telephone bank, and acquire a mobile signal positioning based on user communication to determine the current position of the user through a system platform of the mobile communication company after the positioning authority of the user is acquired. The site location of each preset service site is obtained from pre-stored site information.

In the method provided by the embodiment of the present invention, the specific principles of determining the distance from the current location of the user to the service node, determining the third node, determining the target third node and determining the fourth node are the same as the principles of determining the distance from the user address to the service node, determining the first node, determining the target third node and determining the second node mentioned in the above embodiment, and specific reference may be made to the description in the above embodiment, and no further description is given here.

Based on the method provided by the embodiment of the invention, the distance from each service node to the current position of the user can be determined, and the node close to the current position of the user can be selected as the candidate node, so that the selection is recommended to the user in the follow-up process, the consumed journey time of the user is saved, and the service experience of the user is further improved.

The above-mentioned method for determining the candidate mesh point in the embodiment is only provided to better illustrate one embodiment provided by the method of the present invention, other manners of determining the candidate mesh point may be adopted in the specific implementation process, and the candidate mesh point may also be determined in a plurality of manners, for example, the candidate mesh point may be determined based on the three manners at the same time, that is, at least one mesh point is selected by each manner, and the mesh point selected by each manner is used as the candidate mesh point at the same time.

In order to better illustrate the method provided by the embodiment of the present invention, on the basis of the method shown in fig. 1, the embodiment of the present invention provides a further method for reserving a mesh point, and the process of determining the recommendation priority of each candidate mesh point based on the current mesh point information of each candidate mesh point mentioned in step S104 includes:

In the method provided by the embodiment of the invention, the idle index for representing whether the website is idle or not and the service to be handled is live can be preset. The consideration parameters of the hollow index in the embodiment of the invention are the current number of open counters, the business handling capacity of the open counters, the current queuing number and the business type of the current queuing user, wherein the business handling capacity of the open counters can be measured by time, such as the time consumed for handling each business on average. In the method provided by the embodiment of the invention, the predicted handling time of each queuing user can be estimated according to the service type of the current queuing user, and particularly, the average handling time of each service can be determined in advance based on big data analysis, so that the estimated handling time of the queuing user can be determined according to the average handling time corresponding to the service type of the queuing user. Then, the idle index of each candidate mesh point can be calculated according to a preset formula, and the calculating formula of the idle index R set in the embodiment of the present invention is:

Wherein T _i is the estimated handling time of the ith queuing user of the candidate website, I is the current queuing number of the candidate website, n is the current open counter number of the candidate website, and T ₀ is the service handling capacity of each open counter of the candidate website.

In the method provided by the embodiment of the invention, the shortest time required by the user to reach each candidate mesh point can be determined according to the mesh point position of the candidate mesh point and the starting position of the user and in combination with the current environmental information of the mesh point. The starting position of the user can be set according to the actual requirement, and can be the current position of the user or the position of the address of the user, and the current position of the user and the acquisition mode of the address of the user can be described by referring to the above embodiments. The calculation formula of the shortest time required by the user to reach the candidate network points can be set according to the influence factors of the environment on traffic, and the required time can be determined by positioning through a live navigation system.

In the method provided by the embodiment of the invention, the service evaluation index of each candidate website can be determined according to the website service scores of the candidate websites and the full score of the evaluation system. The service valuation index is the ratio of the dot service score to the full score. The website service score may be an average of scores given by individual users transacting business through the website for the website's service.

In the method provided by the embodiment of the invention, the recommendation index can be defined by combining the idle index, the service evaluation index of the website and the shortest time required for the user to reach the website.

The calculation formula of the recommendation index P defined in the embodiment of the invention is as follows:

Where w ₁,w₂ and w ₃ represent weights, and specific values of w ₁+w₂+w₃＝1,w₁、w₂ and w ₃ may be determined according to the idle index, the service evaluation index, and the time-based consideration of the mesh point. E ₀ represents the website service score of the candidate website, and E is the full score of the website service scoring system. T represents a time consideration factor, and can be specifically determined according to the following formula:

T _v represents the shortest time required by the user to reach the candidate website, T _m represents the longest time spent on the route acceptable by the user, T _m can be used for analyzing the time spent on the route or average time spent on the route when the public clients transact business according to big data statistics in advance, the longest time spent on the route acceptable by the user is preset, the longest time spent on the route can be received through prompting the user to input by the telephone bank, and the time input by the user is used as the parameter value.

In the method provided by the embodiment of the invention, after the recommendation index of each candidate website is determined, the recommendation priority of each candidate website is correspondingly determined according to the high-low order of the recommendation index of each candidate website in the recommendation indexes of all candidate websites. Among the candidate dots, a candidate dot having a relatively high recommendation index is given a relatively high recommendation priority.

Based on the method provided by the embodiment of the invention, the recommendation indexes of the candidate network points are determined by combining the time of the user going to the candidate network points, the network point service score, the service handling condition of the network points and other factors, so that the recommendation priority of the candidate network points is determined, the user is prompted by selecting the target network points later, the factors are considered when the recommendation indexes are determined, the target network points which are convenient for the user to handle the service are selected, the user is dredged to the idle network points, the waiting time consumed by the user for handling the service is saved, and the service experience of the user is further improved.

Corresponding to the mesh point reservation method shown in fig. 1, the embodiment of the invention also provides a mesh point reservation device, which is used for realizing the method shown in fig. 1, and the structure schematic diagram is shown in fig. 3, and comprises:

A first determining unit 301, configured to determine, when a reservation request sent by a user through a telephone bank is received, a to-be-handled service type corresponding to the reservation request;

A second determining unit 302, configured to determine, among the preset service nodes, candidate nodes that match the to-be-handled service type;

A third determining unit 303, configured to determine current mesh point information of each candidate mesh point;

a fourth determining unit 304, configured to determine a recommendation priority of each candidate mesh point based on current mesh point information of each candidate mesh point;

A selecting unit 305, configured to select a preset number of target mesh points from the candidate mesh points according to the order of the recommendation priority of each candidate mesh point from high to low;

A prompt selection unit 306, configured to prompt, through a telephone bank, the user to select a reserved website from the selected target websites;

A reservation unit 307, configured to, when receiving a trigger instruction that the user selects a reservation website, reserve a number based on the reservation website selected by the user, and obtain reservation information;

And the feedback unit 308 is configured to feed back the reservation information to the user, so as to complete the current website reservation.

Based on the device provided by the embodiment of the invention, after receiving the reservation request sent by the user through the telephone bank, the corresponding business type to be handled can be determined, each candidate website is screened out from each preset service website, the recommendation priority of each candidate website is determined based on the current website information of each candidate website, after selecting the target website according to the recommendation priority of each candidate website, the telephone bank prompts the user to select the reserved website in each selected target website, and the reservation number is taken based on the reserved website selected by the user, so that reservation information is fed back to the user, and the website reservation is completed. By applying the device provided by the embodiment of the invention, when a user wants to go to a website for transacting business, the user can dial a service line of a telephone bank through a terminal such as a mobile phone and transact website reservation through the telephone bank. In the process, the user can reserve the number without searching the website address and going to the website, can transact website reservation anytime and anywhere, can arrange time according to the acquired reservation information, does not need to spend a long time waiting at the website, and can improve the service experience of the user. Further, in the process, the selected target website is prompted to the user to select according to the recommendation priority determined by the current website information of the website, the determination mode of the recommendation priority can be set according to actual requirements, the website which is suitable for transacting the service at present can be recommended to the user in real time, the user can be dredged to the website which is suitable for transacting the service at present, the website service burden is balanced, and the service experience of the user can be improved.

In order to better explain the device provided by the embodiment of the present invention, the embodiment of the present invention provides a mesh point reservation device, a schematic structural diagram of which is shown in fig. 4, and on the basis of the device shown in fig. 3, in the device provided by the embodiment of the present invention, the first determining unit includes:

a first obtaining subunit 309, configured to determine user information included in the reservation request, and obtain historical reservation information corresponding to the user information;

a first determining subunit 310, configured to determine each history subscription service type corresponding to the history subscription information;

The first unit Ji Zi is configured to count the number of reservations corresponding to each of the historical reserved service types according to the historical reserved information, and take the historical reserved service type with the largest number of reservations as the estimated service type;

a prompting subunit 312, configured to prompt, via a telephone bank, the user to select whether to reserve with the estimated service type;

And the second determining subunit 313 is configured to take the estimated service type as the service type to be handled if a trigger instruction that the user selects to reserve the estimated service type is received.

Further, another website reservation device is provided in an embodiment of the present invention, and based on the device shown in fig. 3, the second determining unit 302 includes:

Further, an embodiment of the present invention provides a website reservation apparatus, on the basis of the apparatus shown in fig. 3, the second determining unit 302 includes:

Further, an embodiment of the present invention provides a website reservation apparatus, on the basis of the apparatus shown in fig. 3, the fourth determining unit 304 includes:

The embodiment of the invention also provides a storage medium, which comprises stored instructions, wherein when the instructions run, the equipment where the storage medium is located is controlled to execute the mesh point reservation method.

The embodiment of the present invention further provides an electronic device, whose structural schematic diagram is shown in fig. 5, specifically including a memory 501, and one or more instructions 502, where the one or more instructions 502 are stored in the memory 501, and configured to be executed by the one or more processors 503, where the one or more instructions 502 perform the following operations:

determining current screen point information of each candidate screen point;

In this specification, each embodiment is described in a progressive manner, and identical and similar parts of each embodiment are all referred to each other, and each embodiment mainly describes differences from other embodiments. In particular, for a system or system embodiment, since it is substantially similar to a method embodiment, the description is relatively simple, with reference to the description of the method embodiment being made in part. The systems and system embodiments described above are merely illustrative, wherein the elements illustrated as separate elements may or may not be physically separate, and the elements shown as elements may or may not be physical elements, may be located in one place, or may be distributed over a plurality of network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment. Those of ordinary skill in the art will understand and implement the present invention without undue burden.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative elements and steps are described above generally in terms of functionality in order to clearly illustrate the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A mesh point reservation method, comprising:

when a reservation request sent by a user through a telephone bank is received, determining a to-be-handled service type corresponding to the reservation request; the determining the type of the to-be-handled service corresponding to the reservation request comprises the following steps: estimating the type of the business to be handled of the user according to the information contained in the reservation request and a preset estimation strategy, or prompting the user to input the type of the business to be handled which is required to be reserved through voice of the telephone bank, or prompting the user of all the types of the business which can be handled through the telephone bank, and inputting corresponding numbers to select the type of the business to be handled; the type of the business to be handled at least comprises withdrawal, transfer or exchange of foreign currency;

determining current screen point information of each candidate screen point;

Determining an idle index of each candidate website according to the number of open counters, the business handling capacity of each open counter, the number of current queuing people and the business type of the current queuing users contained in the current website information of each candidate website, wherein the idle index comprises the following steps: estimating the estimated handling time of each queuing user according to the service type of the current queuing user; based on a preset formula Calculating an idle index of each candidate mesh point; wherein, R is the idle index of the candidate website, T _i is the estimated handling time of the ith queuing user of the candidate website, I is the current queuing number of the candidate website, n is the current open counter number of the candidate website, and T ₀ is the business handling capacity of each open counter of the candidate website;

determining the shortest time required by the user to reach each candidate website according to the website position of each candidate website and the starting position of the user and combining the current environment information of the website;

Determining a service evaluation index of each candidate website according to the website service scores of the candidate website and the full score of an evaluation system; the service evaluation index is the ratio of the website service score to the full score; the website service score is an average value of scores given to the website service by each user transacting business through the website;

Based on the idle index, service evaluation index and the shortest time for the user to reach each candidate lattice point based on the formula Calculating a recommendation index of each candidate website; wherein P is the recommendation index of the candidate website, w ₁,w₂ and w ₃ represent weights, specific values of w ₁+w₂+w₃＝1,w₁、w₂ and w ₃ are determined according to idle index, service evaluation index and time emphasis consideration of the website, E ₀ represents website service score of the candidate website, E is full score of the website service scoring system, T represents time consideration factor, and the method is according to formula/>Determining, T _v represents the shortest time required for the user to reach the candidate website, and T _m represents the longest elapsed time of the route acceptable to the user;

Correspondingly determining the recommendation priority of each candidate website according to the sequence from high to low of the recommendation index of each candidate website;

2. The method of claim 1, wherein the determining the type of to-do service corresponding to the reservation request comprises:

3. The method according to claim 2, wherein determining, among the preset service nodes, candidate nodes that match the to-do service type includes:

Acquiring historical service information corresponding to the user information;

determining the service range of each history website;

4. The method according to claim 2, wherein determining, among the preset service nodes, candidate nodes that match the to-do service type includes:

5. The method of claim 1, wherein determining, among the preset service nodes, candidate nodes that match the to-do service type comprises:

6. A dot reservation apparatus, comprising:

The first determining unit is used for determining the type of the business to be handled corresponding to the reservation request when the reservation request sent by the user through the telephone bank is received; the determining the type of the to-be-handled service corresponding to the reservation request comprises the following steps: estimating the type of the business to be handled of the user according to the information contained in the reservation request and a preset estimation strategy, or prompting the user to input the type of the business to be handled which is required to be reserved through voice of the telephone bank, or prompting the user of all the types of the business which can be handled through the telephone bank, and inputting corresponding numbers to select the type of the business to be handled; the type of the business to be handled at least comprises withdrawal, transfer or exchange of foreign currency;

a fourth determination unit including: a fourteenth determination subunit, a fifteenth determination subunit, a sixteenth determination subunit, a seventeenth determination subunit, and an eighteenth determination subunit;

The fourteenth determination subunit is configured to determine, according to the number of open counters included in the current website information of each candidate website, a service handling capability of each open counter, a current queuing number, and a service type of a current queuing user, an idle index of each candidate website, where the idle index includes: estimating the estimated handling time of each queuing user according to the service type of the current queuing user; based on a preset formula Calculating an idle index of each candidate mesh point; wherein, R is the idle index of the candidate website, T _i is the estimated handling time of the ith queuing user of the candidate website, I is the current queuing number of the candidate website, n is the current open counter number of the candidate website, and T ₀ is the business handling capacity of each open counter of the candidate website;

The fifteenth determination subunit is configured to determine, according to the location of each candidate website and the starting location of the user, a shortest time required for the user to reach each candidate website in combination with current environmental information of the website;

The sixteenth determining subunit is configured to determine a service evaluation index of each candidate website according to the website service score of the candidate website and the full score of the evaluation system; the service evaluation index is the ratio of the website service score to the full score; the website service score is an average value of scores given to the website service by each user transacting business through the website;

The seventeenth determining subunit is configured to, according to the idle index, the service evaluation index, and the shortest time required for the user to reach each candidate website, based on a formula Calculating a recommendation index of each candidate website; wherein P is the recommendation index of the candidate website, w ₁,w₂ and w ₃ represent weights, specific values of w ₁+w₂+w₃＝1,w₁、w₂ and w ₃ are determined according to idle index, service evaluation index and time emphasis consideration of the website, E ₀ represents website service score of the candidate website, E is full score of the website service scoring system, T represents time consideration factor, and the method is according to formula/>Determining, T _v represents the shortest time required for the user to reach the candidate website, and T _m represents the longest elapsed time of the route acceptable to the user;

The eighteenth determining subunit is configured to correspondingly determine, according to the order from high to low, a recommendation priority of each candidate website;

7. The apparatus according to claim 6, wherein the first determining unit includes:

8. A storage medium comprising stored instructions that, when executed, control a device in which the storage medium resides to perform a dot reservation method according to any one of claims 1 to 5.

9. An electronic device comprising a memory and one or more instructions, wherein the one or more instructions are stored in the memory and configured to be executed by one or more processors to perform the dot reservation method of any of claims 1-5.