CN112381256A

CN112381256A - Network node reservation method and device, electronic equipment and storage medium

Info

Publication number: CN112381256A
Application number: CN202011379777.5A
Authority: CN
Inventors: 党娜
Original assignee: Bank of China Ltd
Current assignee: Bank of China Ltd
Priority date: 2020-11-30
Filing date: 2020-11-30
Publication date: 2021-02-19
Anticipated expiration: 2040-11-30
Also published as: CN112381256B

Abstract

The invention provides a network node reservation method and device, electronic equipment and a storage medium, wherein when a reservation request sent by a user through a telephone bank is received, a to-be-handled service type corresponding to the reservation request is determined, candidate network nodes corresponding to the to-be-handled service type are determined in preset service network nodes, a recommendation priority is determined based on current network node information of each candidate network node, a preset number of target network nodes are selected from the candidate network nodes according to the sequence from high to low of the recommendation priority of each candidate network node, the user is prompted to select the reservation network node from the target network nodes through the telephone bank, reservation and number taking are carried out according to reservation selected by the user, and reservation information is fed back to the user. By applying the method of the invention, the user can transact the website reservation through the telephone bank at any time and any place, and the time is automatically arranged according to the reservation information without going to the website to fetch the number, thereby being beneficial to saving the time consumed by the user for transacting the business and improving the service experience of the user.

Description

Network node reservation method and device, electronic equipment and storage medium

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for website reservation, an electronic device, and a storage medium.

Background

Banking outlets are one of the important ways for people to obtain financial services in daily life, and people often need to go to the outlets to transact various banking businesses on site. The service counter of the network is limited, and users usually need to reserve services when needing to transact the services at the network. At present, a user can only select a network and go to the network by himself, a reservation number-taking machine of the network is used for taking a number for reservation, and then the user waits for a counter number to call at the network to handle services.

Therefore, a user can reserve and handle the service only after arriving at the network point, and if the number of people needing to handle the service at the network point is large, the user needs to wait for a long time at the network point, so that the time consumed by the user for handling the service is long, and the user experience is poor.

Disclosure of Invention

In view of this, the embodiment of the present invention provides a website reservation method to solve the problem that a user needs to go to a website to reserve and transact a service, so that the time consumed by the user for transacting the service is long, and the user experience is poor.

The embodiment of the invention also provides a website reservation device, which is used for ensuring the actual realization and application of the method.

In order to achieve the above purpose, the embodiments of the present invention provide the following technical solutions:

a mesh point reservation method comprising:

when an appointment request sent by a user through a telephone bank is received, determining a to-be-handled service type corresponding to the appointment request;

determining each candidate network point matched with the type of the to-be-handled service in each preset service network point;

determining current mesh point information of each candidate mesh point;

determining a recommended priority of each candidate network point based on the current network point information of each candidate network point;

selecting a preset number of target network points from the candidate network points according to the sequence of the recommended priority of each candidate network point from high to low;

prompting the user to select an appointment website from the selected target websites through a telephone bank;

when a trigger instruction of selecting a reservation network point by the user is received, reserving and number taking are carried out based on the reservation network point selected by the user to obtain reservation information;

and feeding back the reservation information to the user to complete the website reservation.

Optionally, the determining the to-do service type corresponding to the reservation request includes:

determining user information contained in the reservation request, and acquiring historical reservation information corresponding to the user information;

determining each historical booking service type corresponding to the historical booking information;

counting the reservation times corresponding to each historical reservation service type according to the historical reservation information, and taking the historical reservation service type with the largest reservation times as an estimated service type;

prompting the user to select whether to make an appointment according to the estimated service type through a telephone bank;

and if a triggering instruction that the user selects to reserve by the estimated service type is received, taking the estimated service type as a to-be-handled service type.

Optionally, the determining, in each preset service node, each candidate node matched with the to-be-handled service type includes:

acquiring historical service information corresponding to the user information;

determining each historical website corresponding to the historical service information in each preset service website;

determining the service range of each historical website;

judging whether the service range of each historical website contains the to-be-handled service type or not, and determining the historical website containing the to-be-handled service type in the service range as a target historical website;

counting the handling times corresponding to each target historical website according to the historical service information;

and determining at least one common network point in each target history network point according to the sequence of the transaction times corresponding to each target history network point from high to low, and determining each common network point as a candidate network point matched with the to-be-handled service type.

acquiring a user address contained in the user information, and determining a network node position of each preset service network node;

determining the distance from each preset service network point to the user address according to the user address and the network point position of each preset service network point, and determining the service network point with the distance from the user address within a first preset range as a first network point;

determining the service range of each first network point, judging whether the service range of each first network point contains the to-be-handled service type, and determining the first network point containing the to-be-handled service type in the service range as a target first network point;

and determining at least one second network point in each target first network point according to the sequence of the distance from each target first network point to the user address from near to far, and determining each second network point as a candidate network point matched with the type of the to-be-handled service.

determining the current position of the user and the network point position of each preset service network point;

determining the distance from the current position of the user to each service network point according to the current position of the user and the network point position of each preset service network point, and determining the service network point with the distance from the current position of the user within a second preset range as a third network point;

determining the service range of each third network point, judging whether the service range of each third network point contains the to-be-handled service type, and determining the third network point containing the to-be-handled service type in the service range as a target third network point;

and determining at least one fourth network point in each target third network point according to the sequence of the distance from each target third network point to the current position of the user from near to far, and determining each fourth network point as a candidate network point matched with the type of the service to be handled.

Optionally, the determining a recommended priority of each candidate mesh point based on the current mesh point information of each candidate mesh point includes:

determining the idle index of each candidate website according to the number of open counters, the service handling capacity of each open counter, the number of current queuing people and the service type of the current queuing user contained in the current website information of each candidate website;

determining the shortest time required by the user to reach each candidate website according to the website position and the environment information contained in the current website information of each candidate website;

acquiring a website service score contained in the current website information of each candidate website, and determining a service evaluation index of each candidate website;

determining a recommendation index of each candidate network point according to the idle index of each candidate network point, the service evaluation index and the shortest time required by the user to reach each candidate network point;

and correspondingly determining the recommendation priority of each candidate network point according to the sequence of the recommendation index of each candidate network point from high to low.

A mesh point reservation apparatus comprising:

the system comprises a first determining unit, a second determining unit and a processing unit, wherein the first determining unit is used for determining the type of the to-be-handled service corresponding to a reservation request when the reservation request sent by a user through a telephone bank is received;

a second determining unit, configured to determine, in each preset service node, each candidate node that matches the to-be-handled service type;

a third determining unit, configured to determine current mesh point information of each of the candidate mesh points;

a fourth determining unit, configured to determine a recommended priority of each candidate mesh point based on current mesh point information of each candidate mesh point;

the selection unit is used for selecting a preset number of target network points from the candidate network points according to the sequence of the recommended priority of each candidate network point from high to low;

the prompt selection unit is used for prompting the user to select the reservation website from the selected target websites through a telephone bank;

the reservation unit is used for reserving and number-taking based on the reservation website selected by the user to obtain reservation information when a trigger instruction of selecting the reservation website by the user is received;

and the feedback unit is used for feeding back the reservation information to the user so as to complete the reservation of the website.

The above apparatus, optionally, the first determining unit includes:

the first acquisition subunit is used for determining the user information contained in the reservation request and acquiring historical reservation information corresponding to the user information;

the first determining subunit is used for determining each historical reservation service type corresponding to the historical reservation information;

the first counting subunit is used for counting the reservation times corresponding to each historical reservation service type according to the historical reservation information, and taking the historical reservation service type with the largest reservation times as an estimated service type;

the prompting subunit is used for prompting the user to select whether to make an appointment according to the estimated service type through a telephone bank;

and the second determining subunit is used for taking the estimated service type as the to-be-handled service type if a triggering instruction that the user selects to reserve by using the estimated service type is received.

The above apparatus, optionally, the second determining unit includes:

the second obtaining subunit is configured to obtain historical service information corresponding to the user information;

a third determining subunit, configured to determine, in each preset service node, each historical node corresponding to the historical service information;

a fourth determining subunit, configured to determine a service range of each historical website;

a fifth determining subunit, configured to determine whether the service range of each history node includes the to-be-handled service type, and determine, as a target history node, a history node in the service range that includes the to-be-handled service type;

the second counting subunit is used for counting the handling times corresponding to each target historical website according to the historical service information;

a sixth determining subunit, configured to determine, according to a sequence of the transaction times corresponding to the target history nodes from large to small, at least one common node in each target history node, and determine each common node as a candidate node matching the to-be-handled service type.

The above apparatus, optionally, the second determining unit includes:

a third obtaining subunit, configured to obtain a user address included in the user information, and determine a network node position of each preset service network node;

a seventh determining subunit, configured to determine, according to the user address and a network node position of each preset service network node, a distance from each preset service network node to the user address, and determine, as the first network node, a service network node whose distance from the user address is within a first preset range;

an eighth determining subunit, configured to determine a service range of each first node, determine whether the service range of each first node includes the to-be-handled service type, and determine, as a target first node, a first node in the service range that includes the to-be-handled service type;

and the ninth determining subunit is configured to determine, according to a sequence from near to far of the distance from each target first node to the user address, at least one second node in each target first node, and determine each second node as a candidate node matching the to-be-handled service type.

The above apparatus, optionally, the second determining unit includes:

a tenth determining subunit, configured to determine a current location of the user and a website location of each preset service website;

an eleventh determining subunit, configured to determine, according to the current location of the user and the network node location of each preset service network node, a distance from the current location of the user to each service network node, and determine a service network node whose distance from the current location of the user is within a second preset range as a third network node;

a twelfth determining subunit, configured to determine a service range of each third node, determine whether the service range of each third node includes the to-be-handled service type, and determine, as a target third node, a third node in the service range that includes the to-be-handled service type;

and a thirteenth determining subunit, configured to determine, according to a sequence from near to far of the distance from each target third node to the current location of the user, at least one fourth node in each target third node, and determine each fourth node as a candidate node matching the to-be-handled service type.

The above apparatus, optionally, the fourth determining unit includes:

a fourteenth determining subunit, configured to determine an idle index of each candidate website according to the number of open counters, the service handling capacity of each open counter, the number of currently queued users, and the service type of the currently queued user included in the current website information of each candidate website;

a fifteenth determining subunit, configured to determine, according to a website position and environment information included in current website information of each candidate website, a shortest time required for the user to reach each candidate website;

a sixteenth determining subunit, configured to obtain a website service score included in the current website information of each candidate website, and determine a service evaluation index of each candidate website;

a seventeenth determining subunit, configured to determine, according to the idle index of each candidate mesh point, the service evaluation index, and the shortest time required for the user to reach each candidate mesh point, a recommendation index of each candidate mesh point;

and the eighteenth determining subunit is configured to correspondingly determine the recommendation priority of each candidate mesh point according to the order from high to low of the recommendation index of each candidate mesh point.

A storage medium, the storage medium includes stored instructions, and when the instructions are executed, the storage medium controls a device in which the storage medium is located to execute the above-mentioned website reservation method.

An electronic device comprising a memory and one or more instructions, wherein the one or more instructions are stored in the memory and configured to be executed by one or more processors to perform the website reservation method.

Based on the foregoing method for reserving a network node provided in an embodiment of the present invention, the method includes: when an appointment request sent by a user through a telephone bank is received, determining the type of the to-be-handled service corresponding to the appointment request, and determining each candidate network point corresponding to the type of the to-be-handled service. And respectively determining the recommended priority of each candidate network point based on the current network point information of each candidate network point, selecting a preset number of target network points according to the recommended priority, and prompting a user to select a reserved network point from each target network point through a telephone bank. And after receiving a trigger instruction of the website selected by the user for reservation, performing reservation number fetching to obtain corresponding reservation information, and feeding back the reservation information to the user to complete website reservation. By applying the method provided by the embodiment of the invention, the user can dial the service hotline of the telephone bank through the mobile terminal such as a mobile phone and the like, initiate the reservation request through the telephone bank, select the reserved website to complete the website reservation without going to the website to make a reservation and number taking, so that the waiting time consumed by the user in the website for handling the service can be saved, and the user experience is improved.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.

Fig. 1 is a flowchart of a method for website reservation according to an embodiment of the present invention;

fig. 2 is a flowchart of another method of a website reservation method according to an embodiment of the present invention;

fig. 3 is a schematic structural diagram of a website reservation apparatus according to an embodiment of the present invention;

fig. 4 is a schematic structural diagram of a website reservation apparatus according to an embodiment of the present invention;

fig. 5 is a schematic structural diagram of an electronic device according to an embodiment of the present invention.

Detailed Description

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

It can be known from the background art that, in the process of handling services through a service network, a user usually needs to go to the network by himself to get a number on a reservation number-taking machine of the network, and then waits for a counter number to handle services at the network, and when the network is busy, the user often needs to spend a long waiting time at the network, so that the service experience of the user is poor.

Therefore, the embodiment of the invention provides a website reservation method, which can receive a reservation request sent by a user through a telephone bank, screen out a target website for the user in each service website, transact website reservation for the user based on the telephone bank, transact website reservation through a mobile terminal such as a mobile phone and the like to obtain reservation information, and the user can schedule time to go to the website according to the reservation information without waiting at the website, thereby being beneficial to improving the service experience of the user.

The embodiment of the invention provides a website reservation method, which can be applied to a telephone banking system, a website reservation system and other system platforms, wherein an execution main body can be a server of the system. The method flow chart of the method is shown in fig. 1, and comprises the following steps:

s101: when an appointment request sent by a user through a telephone bank is received, determining a to-be-handled service type corresponding to the appointment request;

in the method provided by the embodiment of the invention, a user can dial a service hotline of a telephone bank through a mobile phone and send an appointment request of an appointment website for handling the service according to a preset voice prompt in the telephone bank. The telephone bank mentioned in the embodiment of the invention is the basic service of bank modern operation and management, a user can deal with the telephone bank subscription through a website, set the telephone bank password, and can dial the service hotline of the telephone bank at any time after the subscription is successful to obtain the service provided by the telephone bank, such as balance inquiry, interest rate inquiry or large-amount cash withdrawal reservation and the like. The telephone bank service is a common bank official hotline service in daily life, a preset voice prompt appears after the hotline is dialed, and if a certain service is required to press a corresponding number key, such as an 95566 service hotline of a Chinese bank, the telephone bank service hotline number of the Chinese bank is provided.

In the method provided by the embodiment of the invention, when the server of the telephone bank system receives the reservation request sent by the user through the telephone bank, the to-be-handled service type corresponding to the reservation request can be determined. The to-be-handled service type is a service type which the user wants to go to a website for handling, such as a service type of withdrawing money, transferring money or exchanging foreign currency. The reservation request includes user information of the user of the reservation network, such as name, identification number, mobile phone number, etc. In a specific implementation process, the to-do service type of the user can be estimated according to the information contained in the reservation request and a preset estimation strategy, and the user is prompted to confirm through voice to determine the to-do service type. The user can be directly prompted by the voice of the telephone bank to input the service type to be reserved for handling, the voice information input by the user is obtained and analyzed to determine the type of the service to be handled, the user can be prompted by the telephone bank to input all the types of the service which can be handled, and the user can input corresponding numbers to select the type of the service to be handled.

It should be noted that the specific determination method for the to-do service type mentioned in the embodiment of the present invention is only an embodiment provided for better explaining the method of the embodiment of the present invention, and other methods may also be adopted to determine the to-do service type in the specific implementation process, without affecting the implementation function of the method provided by the embodiment of the present invention.

S102: determining each candidate network point matched with the type of the to-be-handled service in each preset service network point;

in the method provided by the embodiment of the invention, each service network point of the bank is stored in the server in advance, each candidate network point matched with the to-be-handled service type can be determined in each service network point according to the service range of each preset service network point and a preset strategy, and the service range of each candidate network point comprises the to-be-handled service type.

S103: determining current mesh point information of each candidate mesh point;

in the method provided by the embodiment of the invention, after the candidate network points are determined, the current network point information of each candidate network point can be determined, the current network point information comprises information for determining the recommendation priority of the candidate network point, for example, the current network point information can comprise the position of the network point, environment information, current operation live information of the network point or network point service score and the like. The environment information may specifically be traffic environment information or weather environment information, and the current operation live information of the website includes the current number of open counters and the current number of queued people reserved for number taking. The current network information can be obtained through a multi-party platform system, such as the position of the network and the service scores of the network can be obtained from network service information pre-stored in the system, the environment information can be obtained through a traffic navigation platform system or a meteorological platform system, and the current operation live information of the network can be obtained through a network reservation system of a bank background.

It should be noted that the specific website information mentioned in the embodiment of the present invention is only to better describe the method provided by the embodiment of the present invention, and in the specific implementation process, the information category included in the current website information may be determined according to the specific information category for determining the recommendation priority, without affecting the method implementation function provided by the embodiment of the present invention.

S104: determining a recommended priority of each candidate network point based on the current network point information of each candidate network point;

in the method provided by the embodiment of the invention, the recommendation priority of each candidate network point can be determined according to a preset recommendation strategy based on the current network point information of each candidate network point.

Optionally, the recommendation priority of each candidate website may be determined according to the website information of a single category, for example, the recommendation priority of each candidate website may be determined according to a sequence from near to far from the user starting position according to the position of each candidate website, and the recommendation priority of each candidate website may be determined according to a level from high to low. For another example, the recommended priority level of each candidate website can be determined according to the order of the number of queuing people of each candidate website which have reserved to take numbers currently from small to large, and the recommended priority level of each candidate website is determined according to the order from high to low.

Optionally, the recommendation priority of each candidate may also be determined by combining information of multiple types of mesh points, for example, the time spent by the user to reach each candidate mesh point may be measured by combining the position of each candidate mesh point and environment information, and the recommendation priority of each candidate mesh point is determined according to the order of the spent time from high to low, from the order of little to much. If the number of currently open counters and the number of currently reserved queuing people for taking numbers of the counters can be combined, the speed of the network points for handling the service is measured, and the recommended priority of each candidate network point is determined according to the sequence of the speed of the service from high to low and corresponding to the levels from high to low.

It should be noted that the specific determination method of the recommendation priority mentioned in the embodiment of the present invention is only an embodiment provided for better illustrating the method of the embodiment of the present invention, and in a specific implementation process, different methods may be adopted to determine the recommendation priority without affecting the method implementation function provided by the embodiment of the present invention.

S105: selecting a preset number of target network points from the candidate network points according to the sequence of the recommended priority of each candidate network point from high to low;

in the method provided by the embodiment of the invention, the number of the network points recommended to the user for selection can be preset according to actual requirements. After the recommendation priority of each candidate network point is determined, selecting a preset number of target network points from each candidate network point according to the sequence of the recommendation priority level of each candidate network point from high to low, wherein the preset number is more than or equal to one, and then selecting at least one target network point.

S106: prompting the user to select an appointment website from the selected target websites through a telephone bank;

in the method provided by the embodiment of the invention, the voice of each website can be preset in the telephone banking system. After each target network point is selected, the voice corresponding to the target network point can be called, and the user is prompted to select the reservation network point from the selected target network points through a telephone bank. The user can be prompted only to recommend each target network point selected by the user, and can also be prompted to the user according to the recommendation sequence corresponding to the recommendation priority of each target network point.

Optionally, the user may also be provided with a selection for selecting another website, for example, the user selects another website, the name of the website selected by the user may be input by a telephone bank voice, and the reservation website selected by the user may be determined by analyzing the voice input by the user.

S107: when a trigger instruction of selecting a reservation network point by the user is received, reserving and number taking are carried out based on the reservation network point selected by the user to obtain reservation information;

in the method provided by the embodiment of the invention, a user can send a trigger instruction for selecting the reserved website according to the function setting of the telephone bank, for example, if a certain target website is selected and a certain number is input for prompting, the user inputs the number corresponding to the target website selected as the reserved website through a mobile phone interface to select the reserved website, and when the trigger instruction sent by the user in the manner of inputting the number is received, the website corresponding to the number input by the user is determined as the reserved website. If the telephone bank supports the voice recognition function, the user is prompted to speak the reservation network point which the user wants to select, the user selects the reservation network point to send the trigger instruction in a voice input mode, and when the trigger instruction sent by the user is received, the voice input by the user is analyzed to determine the reservation network point selected by the user. The reservation network can be called to handle the reservation number taking to the reservation network selected by the user, and generate the reservation order to obtain the corresponding reservation information, wherein the reservation information can comprise the address of the reservation network, the information of the reservation person, the current queuing number of the reservation network, the reservation number, the estimated queuing time and the like.

S108: and feeding back the reservation information to the user to complete the website reservation.

In the method provided by the embodiment of the invention, the corresponding voice prompt can be determined according to the reservation information, the reservation information can be fed back to the user who carries out the website reservation through the voice of the telephone bank, and the reservation information can be fed back to the user through short messages and the like based on the mobile phone number of the user contained in the reservation request, so that the website reservation of the user at this time is completed.

Based on the method provided by the embodiment of the invention, after a reservation request sent by a user through a telephone bank is received, the corresponding to-be-handled service type can be determined, each candidate network point is screened out from each preset service network point, the recommendation priority of each candidate network point is determined based on the current network point information of each candidate network point, after a target network point is selected according to the recommendation priority of each candidate network point, the user is prompted to select the reservation network point from each selected target network point through the telephone bank, and a reservation number is taken based on the reservation network point selected by the user, so that the reservation information is fed back to the user, and the network point reservation is completed. By applying the method provided by the embodiment of the invention, when a user wants to go to a website to handle business, the user can dial a service hotline of a telephone bank through a terminal such as a mobile phone and the like, and handle website reservation through the telephone bank. In the process, the user does not need to search the website address by self and go to the website to make a reservation for number taking, can handle the website reservation at any time and any place, can arrange time by self according to the obtained reservation information, does not need to spend longer time waiting at the website, and can improve the service experience of the user. Furthermore, in the process, the selected target network point is prompted to the user to be selected according to the recommendation priority determined by the current network point information of the network point, the determination mode of the recommendation priority can be set according to actual requirements, the network point which is more suitable for handling the service at present can be recommended to the user in real time, the user can be guided to the network point which is more suitable for handling the service at present, the service burden of the network point is balanced, and the service experience of the user is improved.

To better illustrate the method provided by the embodiment of the present invention, fig. 2 shows a flowchart of another website reservation method provided by the embodiment of the present invention, and on the basis of the method shown in fig. 1, in the method provided by the embodiment of the present invention, the process for determining the to-do service type corresponding to the reservation request in step 101 includes:

s201: determining user information contained in the reservation request, and acquiring historical reservation information corresponding to the user information;

in the method provided by the embodiment of the invention, the reservation request comprises user information of a user transacting the reserved number taking, such as user name, user identity card number, account ID and the like. According to the user information contained in the reservation request, the historical reservation information corresponding to the user information, namely the reservation number-taking record that the user to transact the website reservation transacts at present, can be acquired from the historical records of website reservation stored in the system.

S202: determining each historical booking service type corresponding to the historical booking information;

in the method provided by the embodiment of the invention, each corresponding historical booking service type can be determined according to the booking service type related in the historical booking information, namely, the business handling type selected when the user once handles network node booking and performs booking and number taking is determined as the historical booking service type. If the reservation transaction service corresponding to each reservation record in the historical reservation information of the user record reservation history is read, and the obtained related reservation transaction service types comprise access cash, exchange foreign currency and transfer, the historical reservation service types corresponding to the historical reservation information are determined to be the access cash, the exchange foreign currency and the transfer.

S203: counting the reservation times corresponding to each historical reservation service type according to the historical reservation information, and taking the historical reservation service type with the largest reservation times as an estimated service type;

in the method provided by the embodiment of the invention, the number of the reservation records corresponding to each historical reservation service type in the historical reservation information can be counted, and the reservation times corresponding to each historical reservation service type are determined, namely the number of times of handling network point reservation by the historical reservation service type in the historical reservation information is counted. If the reservation service type of five historical reservation records in the historical reservation information is access cash, the reservation service type of two historical reservation records is exchange foreign currency, and the reservation service type of seven historical reservation records is transfer, the reservation frequency corresponding to the historical reservation service type of the access cash is five, the reservation frequency corresponding to the exchange foreign currency is two, the reservation frequency corresponding to the transfer is seven, wherein the historical reservation service type with the largest reservation frequency is transfer, and the transfer is used as the estimated service type.

S204: prompting the user to select whether to make an appointment according to the estimated service type through a telephone bank;

in the method provided by the embodiment of the invention, the preset voice prompt corresponding to the estimated service type can be called, and the user is prompted whether to handle the website reservation by the estimated service type through a telephone bank. If the user can be prompted to input a first number if the user selects to input a reservation request for pre-estimating the service type, or input a second number if the user inputs a reservation request for other types of service, or prompt the user to input 'yes' or 'no' for selection.

S205: and if a triggering instruction that the user selects to reserve by the estimated service type is received, taking the estimated service type as a to-be-handled service type.

In the method provided by the embodiment of the invention, when a trigger instruction which is selected by a user to reserve by the estimated service type is received, if the input information contained in the received trigger instruction is an identifier for selecting the estimated service type or the recognition result of the voice information contained in the received trigger instruction is the selected estimated service type, the estimated service type is used as the to-be-processed service type. Optionally, if a trigger instruction that the user chooses not to make an appointment with the estimated service type is received, the user may be prompted by the telephone bank to select the service type that the user intends to handle, all the service types that can be handled may be prompted to the user for selection, the user may also be prompted to input the service type that the user wants to handle by voice, and the service type that the user intends to handle is taken as the service type to be handled.

Based on the method provided by the embodiment of the invention, the service type with the most user appointment times can be determined according to the historical appointment information of the user, the service type is used as the estimated service type for the user to transact the site appointment this time, and the user is prompted whether to transact the appointment with the estimated service type, so that the probability that the user needs to select the service type to be transacted from various service types can be reduced, and the service experience of the user is further improved.

Further, on the basis of the method shown in fig. 1, an embodiment of the present invention provides another node reservation method, where the step S102 refers to a process of determining, in each preset service node, each candidate node matching the to-be-handled service type, and the process includes:

acquiring historical service information corresponding to the user information;

in the method provided by the embodiment of the invention, the bank background system stores the history of the business processed by all users in each channel of the bank. According to the identity information of the user, such as the user's identity card number or account ID, included in the user information, the historical service information corresponding to the user information is obtained from the pre-stored information, that is, the service information that the user has transacted in the bank includes information of transaction time, transaction channel, transaction service and the like, and if the service is transacted through a network node, the transaction channel information also includes network node information of the transaction service.

in the method provided by the embodiment of the invention, the historical website related to the historical business information, namely the website where the user has gone to transact business, can be determined in each service website preset by the bank according to each business transaction record transacted through the website in the historical business information.

Determining the service range of each historical website;

in the method provided by the embodiment of the invention, the service range of each historical website can be obtained in the prestored website information according to the website number of each historical website.

in the method provided by the embodiment of the present invention, the service type included in the service range of each history node may be compared with the to-be-handled service type to determine whether the service range of each history node includes the to-be-handled service type, and if the service range of the history node includes the to-be-handled service type, that is, any one service type included in the service range is the same as the to-be-handled service type, the history node is determined as the target history node.

in the method provided by the embodiment of the invention, the handling times corresponding to each target historical website can be counted according to the number of the corresponding service handling records of each target historical website in the historical service information.

In the method provided by the embodiment of the invention, the website most frequently visited by the user can be selected as the candidate website matched with the to-be-handled service type according to the number of transactions corresponding to each target historical website, one website with the largest number of transactions can be determined as the candidate website, and a plurality of commonly-used websites can be selected as the candidate websites in a sequence from most to less.

Based on the method provided by the embodiment of the invention, the most frequently-visited network point of the user can be determined according to the historical record of business handling of the user and is used as a candidate network point, and the candidate network point matched with the user can be selected according to the habit of the user so as to recommend selection to the user in the future, thereby being beneficial to further improving the service experience of the user.

Optionally, on the basis of the method shown in fig. 1, an embodiment of the present invention provides another node reservation method, where the step S102 refers to a process of determining, in each preset service node, each candidate node matching the to-be-handled service type, and the process includes:

in the method provided by the embodiment of the invention, the user address pre-registered by the user can be obtained from the user information, and the network node position, namely the network node address, of each service network node is obtained from the network node information pre-stored.

in the method provided by the embodiment of the invention, the road surface distance between each service network node and the user address can be determined by positioning in a preset map according to the user address and the service network node address. A range boundary may be preset in the system, and if three kilometers are used as a preset range, the distance from each service node to the user address is compared with three kilometers, and if the distance is less than three kilometers, the distance from the service node to the user address is considered to be within the preset range, and the service node is determined as the first node.

in the method provided by the embodiment of the present invention, in the pre-stored node information, the service range of each first node may be obtained according to the node number of each first node, and each service type included in the service range of each first node may be compared with the to-be-handled service type, so as to determine whether the service range of each first node includes the to-be-handled service type, and if any one service type in the service range of the first node is the same as the to-be-handled service type, the first node is determined as the target first node.

In the method provided in the embodiment of the present invention, according to the distance from the target first node to the user address determined in the above step, in order from near to far, a node closest to the target first node may be selected as the second node, or a plurality of nodes may be selected as the second nodes in order to determine the candidate nodes.

Based on the method provided by the embodiment of the invention, the distance from each service network point to the user address can be determined, and the network point close to the user address can be selected as a candidate network point to recommend selection to the user in the following, so that the method is beneficial to saving the route time consumed by the user and further improving the service experience of the user.

In the method provided by the embodiment of the invention, the current position of the user can be determined through the telephone bank, for example, the current position is prompted by voice input of the user through voice prompt, and the current position of the user is determined by analyzing the voice input by the user through the telephone bank. Or a position acquisition protocol can be achieved with each mobile communication company in advance, the user is prompted to grant positioning authority through a telephone bank, and after the positioning authority of the user is obtained, the mobile signal based on the user call is acquired through a system platform of the mobile communication company to be positioned and the current position of the user is determined. The network node position of each preset service network node is obtained from the network node information stored in advance.

In the method provided in the embodiment of the present invention, the specific principles of determining the distance from the current location of the user to the service node, determining the third node, determining the target third node, and determining the fourth node are the same as the principles of determining the distance from the home address of the user to the service node, determining the first node, determining the target third node, and determining the second node mentioned in the above embodiment, and specific reference may be made to the description in the above embodiment, and details thereof are not repeated.

Based on the method provided by the embodiment of the invention, the distance from each service network point to the current position of the user can be determined, and the network point close to the current position of the user can be selected as a candidate network point so as to recommend selection to the user in the following, thereby being beneficial to saving the route time consumed by the user and further improving the service experience of the user.

The method for determining candidate mesh points mentioned in the above embodiments is only one embodiment provided for better explaining the method of the present invention, and in the specific implementation process, other methods may also be used to determine candidate mesh points, and a plurality of methods may also be combined to determine candidate mesh points, for example, the candidate mesh points are determined based on the above three methods at the same time, that is, at least one mesh point is selected by each method, and mesh points selected by each method are simultaneously used as candidate mesh points.

To better illustrate the method provided by the embodiment of the present invention, on the basis of the method shown in fig. 1, the embodiment of the present invention provides another node reservation method, and the process of determining the recommended priority of each candidate node based on the current node information of each candidate node, which is mentioned in step S104, includes:

in the method provided by the embodiment of the invention, the idle index for representing whether the website is idle or not and representing the actual situation of the to-be-processed service can be preset. The considered parameters of the idle index in the embodiment of the invention are the current number of open counters, the service handling capacity of the open counters, the number of current queuing people and the service types of current queuing users of the network points, wherein the service handling capacity of the open counters can be measured by time, such as the time consumed for handling each service averagely. In the method provided by the embodiment of the invention, the estimated handling time of each queuing user can be estimated according to the service type of the current queuing user, specifically, the average handling time of each service can be determined in advance based on big data analysis, and the estimated handling time of the queuing user can be determined according to the average handling time corresponding to the service type of the queuing user. Then, the idle index of each candidate mesh point can be calculated according to a preset formula, and the calculation formula of the idle index R set in the embodiment of the present invention is as follows:

wherein, t_iThe estimated transaction time of the ith queuing user of the candidate network point, I is the current queuing number of the candidate network point, n is the current open cabinet number of the candidate network point, T₀The business handling capabilities of each open counter for the candidate site.

in the method provided by the embodiment of the invention, the shortest time required by the user to reach each candidate website can be determined according to the website position of the candidate website and the initial position of the user by combining the current environmental information of the website. The starting position of the user may be set according to actual requirements, and may be the current location of the user, or may also be the location of the address of the user, and the current location of the user and the obtaining manner of the address of the user may refer to the description in the above embodiment. The calculation formula of the shortest time required by the user to reach the candidate network point can be set according to the influence factors of the environment on the traffic, and the required time can also be determined by positioning through a live navigation system.

in the method provided by the embodiment of the invention, the service evaluation index of each candidate network point can be determined according to the network point service score of the candidate network point and the full score value of the evaluation system. The service evaluation index is the ratio of the service score of the website to the full score. The website service score may be an average of the scores given to the website's services by the various users transacting business through the website.

in the method provided by the embodiment of the invention, the recommendation index can be defined by combining the idle index of the website, the service evaluation index and the shortest time required by the user to reach the website.

The calculation formula of the recommendation index P defined in the embodiment of the invention is as follows:

wherein, w₁，w₂And w₃Represents a weight, w₁+w₂+w₃＝1，w₁、w₂And w₃The specific value of (a) can be determined according to the idle index of a network point, the service evaluation index and the emphasis consideration of time. E₀And E, representing the website service scores of the candidate websites, and the full score value of the website service score system. T represents a time consideration factor, which can be determined according to the following formula:

wherein, T_vRepresents the minimum time, T, required by the user to reach the candidate site_mIndicating the longest time taken for the user to take the route, T_mThe maximum time spent on the journey acceptable by the user can be preset by analyzing the time spent on the journey or average time spent by the public client during the business handling according to big data statistics, or the user can be prompted by a telephone bank to input the maximum time spent on the receivable journey by himself, and the time input by the user himself is taken as the parameter value.

In the method provided by the embodiment of the invention, after the recommendation index of each candidate network point is determined, the recommendation priority of each candidate network point is correspondingly determined according to the high-low sequence of the recommendation index of each candidate network point in the recommendation indexes of all candidate network points. Among the candidate network points, the candidate network point with relatively high recommendation index is endowed with relatively high recommendation priority.

Based on the method provided by the embodiment of the invention, the recommendation index of the candidate website is determined by combining various factors such as the time of a user going to the candidate website, the website service score and the service handling situation of the website, so that the recommendation priority of the candidate website is determined, the target website is selected in the follow-up process to prompt the user, the various factors are considered when the recommendation index is determined, the target website which is convenient for the user to handle the service at present is selected, the user is guided to a more idle website, the waiting time of the user for handling the service is saved, and the service experience of the user is further improved.

Corresponding to the website reservation method shown in fig. 1, an embodiment of the present invention further provides a website reservation apparatus, which is used for implementing the method shown in fig. 1 specifically, and a schematic structural diagram of the website reservation apparatus is shown in fig. 3, where the method includes:

a first determining unit 301, configured to determine, when a reservation request sent by a user through a telephone bank is received, a to-be-handled service type corresponding to the reservation request;

a second determining unit 302, configured to determine, in each preset service node, each candidate node that matches the to-be-handled service type;

a third determining unit 303, configured to determine current mesh point information of each of the candidate mesh points;

a fourth determining unit 304, configured to determine a recommended priority of each of the candidate mesh points based on current mesh point information of each of the candidate mesh points;

a selecting unit 305, configured to select a preset number of target mesh points from the candidate mesh points according to a descending order of the recommended priority of each candidate mesh point;

a prompt selecting unit 306, configured to prompt the user to select a reserved website from the selected target websites through a telephone bank;

a reservation unit 307, configured to, when receiving a trigger instruction for selecting a reservation website by the user, perform reservation number fetching based on the reservation website selected by the user to obtain reservation information;

a feedback unit 308, configured to feed back the reservation information to the user, so as to complete the website reservation at this time.

Based on the device provided by the embodiment of the invention, after a reservation request sent by a user through a telephone bank is received, the corresponding to-be-handled service type can be determined, each candidate network point is screened out from each preset service network point, the recommendation priority of each candidate network point is determined based on the current network point information of each candidate network point, after a target network point is selected according to the recommendation priority of each candidate network point, the user is prompted to select the reservation network point from each selected target network point through the telephone bank, and a reservation number is taken based on the reservation network point selected by the user, so that the reservation information is fed back to the user, and the network point reservation is completed. By applying the device provided by the embodiment of the invention, when a user wants to go to a website to handle business, the user can dial a service hotline of a telephone bank through a terminal such as a mobile phone and the like, and handle website reservation through the telephone bank. In the process, the user does not need to search the website address by self and go to the website to make a reservation for number taking, can handle the website reservation at any time and any place, can arrange time by self according to the obtained reservation information, does not need to spend longer time waiting at the website, and can improve the service experience of the user. Furthermore, in the process, the selected target network point is prompted to the user to be selected according to the recommendation priority determined by the current network point information of the network point, the determination mode of the recommendation priority can be set according to actual requirements, the network point which is more suitable for handling the service at present can be recommended to the user in real time, the user can be guided to the network point which is more suitable for handling the service at present, the service burden of the network point is balanced, and the service experience of the user is improved.

To better explain the apparatus provided by the embodiment of the present invention, an embodiment of the present invention provides another node b reserving apparatus, a schematic structural diagram of which is shown in fig. 4, and on the basis of the apparatus shown in fig. 3, in the apparatus provided by the embodiment of the present invention, the first determining unit includes:

a first obtaining subunit 309, configured to determine user information included in the reservation request, and obtain historical reservation information corresponding to the user information;

a first determining subunit 310, configured to determine each historical reservation service type corresponding to the historical reservation information;

a first statistics subunit 311, configured to count, according to the historical subscription information, the number of subscriptions corresponding to each historical subscription service type, and use the historical subscription service type with the largest number of subscriptions as an estimated service type;

a prompting subunit 312, configured to prompt, through a telephone bank, the user to select whether to make an appointment with the estimated service type;

a second determining subunit 313, configured to, if a trigger instruction for the user to select the pre-estimated service type for making a reservation is received, use the pre-estimated service type as a to-do service type.

Further, another node b reservation apparatus is provided in an embodiment of the present invention, and on the basis of the apparatus shown in fig. 3, the second determining unit 302 includes:

Further, another node b reservation apparatus according to an embodiment of the present invention is provided, in addition to the apparatus shown in fig. 3, the fourth determining unit 304 includes:

The embodiment of the invention also provides a storage medium, which comprises a stored instruction, wherein when the instruction runs, the device where the storage medium is located is controlled to execute the network node reservation method.

An electronic device is provided in an embodiment of the present invention, and the structural diagram of the electronic device is shown in fig. 5, which specifically includes a memory 501 and one or more instructions 502, where the one or more instructions 502 are stored in the memory 501, and are configured to be executed by one or more processors 503 to perform the following operations according to the one or more instructions 502:

determining current mesh point information of each candidate mesh point;

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.

Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. A network node reservation method, comprising:

determining current mesh point information of each candidate mesh point;

2. The method of claim 1, wherein the determining the type of the to-do service corresponding to the reservation request comprises:

3. The method according to claim 2, wherein the determining, among the preset service nodes, each candidate node matching the to-do service type includes:

acquiring historical service information corresponding to the user information;

determining the service range of each historical website;

4. The method according to claim 2, wherein the determining, among the preset service nodes, each candidate node matching the to-do service type includes:

5. The method according to claim 1, wherein the determining, among the preset service nodes, each candidate node matching the to-do service type includes:

6. The method of claim 1, wherein said determining a recommended priority for each of said candidate mesh points based on current mesh point information for each of said candidate mesh points comprises:

7. A website reservation apparatus, comprising:

8. The apparatus of claim 7, wherein the first determining unit comprises:

9. A storage medium, comprising stored instructions, wherein when executed, the instructions control a device on which the storage medium is located to perform a website reservation method according to any one of claims 1 to 6.

10. An electronic device comprising a memory and one or more instructions, wherein the one or more instructions are stored in the memory and configured to be executed by the one or more processors to perform the website reservation method of any of claims 1-6.