CN109740782A - Reserving method and device, storage medium and electronic equipment - Google Patents

Reserving method and device, storage medium and electronic equipment Download PDF

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Publication number
CN109740782A
CN109740782A CN201910106845.1A CN201910106845A CN109740782A CN 109740782 A CN109740782 A CN 109740782A CN 201910106845 A CN201910106845 A CN 201910106845A CN 109740782 A CN109740782 A CN 109740782A
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China
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user
service
business
data
type
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CN201910106845.1A
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Chinese (zh)
Inventor
李敬文
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Bank of China Ltd
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Bank of China Ltd
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Priority to CN201910106845.1A priority Critical patent/CN109740782A/en
Publication of CN109740782A publication Critical patent/CN109740782A/en
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Abstract

The present invention provides a kind of reserving methods, comprising: when user sends reserve requests to target site by application program, determination is corresponding with the reserve requests to transacting business;To type of service belonging to transacting business described in determining, and obtains history corresponding with the type of service and handle data;Receive the current reservation information corresponding with the reserve requests of the target site feedback;The data trade model pre-established is called, current reservation information and the history is analyzed and handles data, obtain the user and handle the waiting time and business deadline to transacting business;The waiting time and business deadline are sent to the user by the application program, to obtain the confirmation message that the user is reserved.Using method provided by the invention, meets user in the timeliness of target site transacting business, improve the working efficiency of target site.

Description

Reserving method and device, storage medium and electronic equipment
Technical field
The present invention relates to field of computer technology, more particularly to a kind of reserving method and device, storage medium and electronics Equipment.
Background technique
With the development of science and technology, each bank outlets all increase in each bank outlets to meet the needs of client If the machine that the number of taking is lined up, when client needs handling bank business, it is only necessary to go bank outlets' neck number to be lined up, so effectively Solve people it is more when there is the phenomenon that being lined up carelessly.
Inventor has found existing bank outlets' queuing process, as the queue number of bank outlets increases, client etc. Time to transacting business is longer, and the time of transacting business is waited also not know, and makes client that can not reasonably arrange to handle industry The time of business influences the timeliness of client's transacting business, when user does not know about when handling process of business, also extends and handles industry The time of business also extends the waiting time of subsequent each client, influences the business efficiency of bank outlets.
Summary of the invention
Technical problem to be solved by the invention is to provide a kind of reserving methods, and user can be helped to pass through in terminal device Application program realize the reservation in each site, and then meet the needs of users, user facilitated to handle according to the time of oneself Business improves the efficiency of bank outlets' transacting business and the timeliness of user's transacting business.
The present invention also provides a kind of device for displaying predetermined, to guarantee the realization and application of the above method in practice.
A kind of reserving method, comprising:
When user by application program to target site send reserve requests when, determine it is corresponding with the reserve requests to Transacting business;
To type of service belonging to transacting business described in determining, and obtains history corresponding with the type of service and handle number According to;
Receive the current reservation information corresponding with the reserve requests of the target site feedback;
The data trade model pre-established is called, current reservation information and the history is analyzed and handles data, It obtains the user and handles the waiting time and business deadline to transacting business;
The waiting time and business deadline are shown to the user by the application program, to obtain the use The confirmation message that family is reserved.
Above-mentioned method, it is preferred that type of service belonging to transacting business described in the determination, and obtain and the industry The corresponding history of service type handles data, comprising:
Obtain the identification information in the reserve requests to transacting business;
According to the identification information, whether the judgement type of service to transacting business belongs to general service;
When the type of service belongs to general service, corresponding with the type of service in the target site go through is obtained History handles data.
Above-mentioned method, it is preferred that further include:
When the type of service is not belonging to general service, determine that the type of service belongs to fixed service, and obtain institute State the Workflow messages to transacting business;
According to the Workflow messages, prompts the user to fill in and apply to described to the relevant reservation of transacting business It is single;
After receiving the reservation request slip that the user successfully submits, successful message is reserved in Xiang Suoshu user feedback.
Above-mentioned method, it is preferred that the establishment process of the data trade model, comprising:
Within the preset period, each service class that business handling is completed that the target site is sent is received The transaction data of type;
Call the clustering algorithm in preset data mining, search in the target site with each type of service pair The client answered, and obtain client corresponding with the transaction data in the client and handle data and teller's processing data;
It analyzes the client and handles data and teller's processing data, obtain service class corresponding with the transaction data Each impact factor of type;
According to the impact factor, the data trade model of structural relation between the Different Effects factor is established.
Above-mentioned method, it is preferred that described to call the data trade model pre-established, analysis is described currently to have reserved letter Breath and the history handle data, obtain the user and handle the waiting time and business deadline to transacting business, Include:
Obtain current queueing message corresponding with the type of service in the current reservation information;
The data trade model is called, the current queueing message is analyzed and history handles data, obtain the target The queuing time of each troop corresponding with the type of service and the user handle the industry to transacting business in site It is engaged in the deadline;
The previously selected subscription time point of the user is determined, and according to the subscription time point, when selecting the queuing Between the troop close with the subscription time point, obtain the user handle it is described to the waiting time needed for transacting business.
Above-mentioned method, it is preferred that described that the waiting time and industry are sent to the user by the application program It is engaged in the deadline, to obtain the confirmation message that the user is reserved, comprising:
When receiving the confirmation reservation message of the user, Xiang Suoshu target site sends the confirmation reservation message, And the target site is received according to the reservation number of the confirmation reservation message feedback;
It prompts to reserve successful message to the user, and shows that the reservation number and the user handle the business The relevant Workflow messages of type.
Above-mentioned method, it is preferred that further include:
The prompt information of the feedback of target site described in real-time reception;
When the prompt information prompts the user of current transacting business in advance or lags finishing service, or the row currently reserved Other users are cancelled or are postponed when handling the business of reservation in troop, team, update the waiting time of the user, and to the use Feed back the updated waiting time in family.
A kind of device for displaying predetermined, comprising:
Determination unit, for when user sends reserve requests to target site by application program, it is determining with it is described pre- It about requests corresponding to transacting business;
Acquiring unit, it is described to type of service belonging to transacting business for determining, and obtain and the type of service pair The history answered handles data;
Receiving unit has currently reserved letter for receiving the corresponding with the reserve requests of target site feedback Breath;
Analytical unit analyzes the current reservation information and described for calling the data trade model pre-established History handles data, obtains the user and handles the waiting time and business deadline to transacting business;
Display unit, when for showing that the waiting time and business complete to the user by the application program Between, to obtain the confirmation message that the user is reserved.
A kind of storage medium, the storage medium include the instruction of storage, wherein in described instruction operation described in control Equipment where storage medium executes above-mentioned reserving method.
A kind of electronic equipment, including memory and one perhaps one of them or one of more than one instruction with Upper instruction is stored in memory, and is configured to execute above-mentioned reserving method by one or more than one processor.
Compared with prior art, method provided by the invention has the advantage that
The present invention provides a kind of reserving methods, comprising: when user sends pre- invite to target site by application program When asking, determination is corresponding with the reserve requests to transacting business;To type of service belonging to transacting business described in determining, and obtain History corresponding with the type of service is taken to handle data;Receive the corresponding with the reserve requests of the target site feedback Current reservation information;The data trade model pre-established is called, analysis is described, and currently reservation information and the history have been done Data are managed, the user is obtained and handles the waiting time and business deadline to transacting business;Journey is applied by described Sequence sends the waiting time and business deadline to the user, to obtain the confirmation message that the user is reserved. Using method provided by the invention, meets user in the timeliness of target site transacting business, improve the work effect of target site Rate.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis The attached drawing of offer obtains other attached drawings.
Fig. 1 is a kind of method flow diagram of reserving method provided by the invention;
Fig. 2 is a kind of method exemplary diagram of reserving method provided by the invention;
Fig. 3 is a kind of another method exemplary diagram of reserving method provided by the invention;
Fig. 4 is a kind of structure drawing of device of device for displaying predetermined provided by the invention;
Fig. 5 is the structure chart of a kind of electronic equipment provided by the invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other Embodiment shall fall within the protection scope of the present invention.
In this application, relational terms such as first and second and the like be used merely to by an entity or operation with Another entity or operation distinguish, and without necessarily requiring or implying between these entities or operation, there are any this realities The relationship on border perhaps sequence the terms "include", "comprise" or any other variant thereof is intended to cover non-exclusive inclusion, from And to include the process, method, article or equipments of a series of elements not only to include those elements, but also including not bright The other element really listed, or further include for elements inherent to such a process, method, article, or device.Do not having In the case where more limitations, the element that is limited by sentence "including a ...", it is not excluded that include the element process, There is also other identical elements in method, article or equipment.
The present invention can be used in numerous general or special purpose computing device environment or configurations.Such as: personal computer, service Device computer, handheld device or portable device, laptop device, multi-processor device including any of the above devices or devices Utilize application program appointment business etc..
The embodiment of the invention provides a kind of reserving method, this method can be applied in multiple systems platform, execute master Body can be terminal or the application program of various mobile devices, and the method flow diagram of the method is as shown in Figure 1, specific Include:
S101: when user sends reserve requests to target site by application program, the determining and reserve requests pair Answer to transacting business;
In method provided in an embodiment of the present invention, user reserves in application program, and the application program is according to institute The target site of user's reservation is stated, Xiang Suoshu target site sends reserve requests, and determines the industry to be handled of user's reservation Business.
It should be noted that the application program it is practical be Mobile banking in terminal device application software.The target network The bank outlets of the practical bank reserved for user of point.Described to transacting business is the industry specifically to be handled of the user Business, such as cash transfer, public, fund is handled.
S102: to type of service belonging to transacting business described in determining, and history corresponding with the type of service is obtained Handle data;
In method provided in an embodiment of the present invention, application program according to the user reserved to transacting business, really The fixed specific type of service to transacting business, and according to the type of service, obtain go through relevant to the type of service History handles data.
It should be noted that the type of service includes monetary transaction, service for corporate customers and fund business etc.;If user's reservation It is that cash transfer or cash store to transacting business, then type of service is monetary transaction.The history handle data refer to it is described Type of service handles the history amount of money of the type of service in the target site in previous record, handles the type of service institute It takes time, handle the data such as corresponding teller's processing capacity when the type of service.
S103: the current reservation information corresponding with the reserve requests of the target site feedback is received;
In method provided in an embodiment of the present invention, target site is after the reserve requests for receiving application program transmission, root According to the reserve requests, Xiang Suoshu application program feedback current reservation information corresponding with the reserve requests.
It should be noted that the current reservation information is the information that service appointment has been carried out in the target site, For example, being reserved on the live reservation information that the target site is reserved and the line reserved by application program Information.Including reservation number and each business reserved.
S104: the data trade model pre-established is called, analysis is described, and currently reservation information and the history have been handled Data obtain the user and handle the waiting time and business deadline to transacting business;
In method provided in an embodiment of the present invention, get target site current reservation information and history have handled number According to rear, using the data trade model pre-established, data handled to current reservation information and the history and are divided Analysis, obtain user's reservation handle it is described to the waiting time required for transacting business and to handle the business to transacting business complete At the time.
S105: showing the waiting time and business deadline to the user by the application program, to obtain The confirmation message that the user is reserved.
In method provided in an embodiment of the present invention, application program shows what analysis obtained to the user after by analysis Waiting time and business deadline obtain the user and are chosen whether according to the waiting time and business deadline Carry out the confirmation message of confirmation reservation.
In reserving method provided in an embodiment of the present invention, when user needs to pass through when target site reserves transacting business Application program sends reserve requests to target site, and the application program determines that the user is pending according to the reserve requests The business of reason, and determine the type of service told to transacting business.Using the data trade model pre-established, to the industry The corresponding history of business data type handles data and the current reservation information of target site feedback is analyzed, and obtains the use The family reservation waiting time and business deadline to transacting business, and by obtained waiting time and business deadline It is shown to user, so that the user confirms according to waiting time and business deadline, obtains the confirmation of user's reservation Message is reserved for the user.
Reserving method provided in an embodiment of the present invention can be applied in multiple fields, such as in the business of Mobile banking. User can carry out the reservation of business by the application program using Mobile banking to target site, before the method for the present invention, User first for example, cash transfer is handled in user's selection, and select to transacting business and target site in Mobile banking by selection reservation It selects the site near the user to reserve, then sends reserve requests from Mobile banking to the site, and determine wait handle Business is cash transfer and is monetary transaction to type of service belonging to transacting business, obtain the site for the cash The history of business handles data, and receives the current reservation information that the site is sent, and then calls the data pre-established Trading Model handles data to history and current reservation information has been analyzed, obtain the user handle monetary transaction etc. To time and business deadline, and it is shown to the user.User can according to the waiting time and business deadline come It chooses whether to carry out confirmation reservation, after receiving the confirmation message of user's confirmation reservation, be reserved for the user.
Using method provided in an embodiment of the present invention, the waiting time is obtained by data trade model analysis and business is completed Time, user can voluntarily select to reserve, and ensure that the timeliness of user's transacting business, when user does not have to waste excessive again Between waiting lines, also improve the working efficiency of site.
It in method provided in an embodiment of the present invention, determines described to type of service belonging to transacting business, and obtains and institute It states the corresponding history of type of service and handles data, specifically include:
Obtain the identification information in the reserve requests to transacting business;
According to the identification information, whether the judgement type of service to transacting business belongs to general service;
When the type of service belongs to general service, corresponding with the type of service in the target site go through is obtained History handles data.
In method provided in an embodiment of the present invention, according to the identification information, to the type of service to transacting business Judged, specifically further include:
When the type of service is not belonging to general service, determine that the type of service belongs to fixed service, and obtain institute State the Workflow messages to transacting business;
According to the Workflow messages, prompts the user to fill in and apply to described to the relevant reservation of transacting business It is single;
After receiving the reservation request slip that the user successfully submits, successful message is reserved in Xiang Suoshu user feedback.
According to method provided by the above embodiment, the business of transacting business is waited for according to the identification information judgment to transacting business Whether type is general service, as shown in Fig. 2, specific as follows:
S201: the identification information in the reserve requests to transacting business is obtained;
S202: according to the identification information, whether the judgement type of service to transacting business is general service;
S203: being, then the history for obtaining the type of service handles data;
S204: it is no, then it is fixed service, obtains Workflow messages, executes step S205;
S205: prompt user fills in reservation request slip, and feedback reservation successfully disappears after the reservation request slip is successfully submitted Breath.
In method provided in an embodiment of the present invention, application program obtains the reserve requests according to the reserve requests of user In identification information to transacting business, and whether be general to the type of service of transacting business according to the identification information judgment Logical business obtains history corresponding with the type of service in target site and handles if the type of service is general service Data.When the type of service is not general service, the type of service of the business is then fixed service.When the business is When fixed service, the Workflow messages to transacting business are obtained, and fill in described wait handle to user prompt The relevant reservation request slip of business is successfully reserved after the user submits the reservation request slip for the user.
It should be noted that the general service is to need to carry out in user in vocational window to be lined up the type of service handled, Such as monetary transaction, fund business and service for corporate customers etc. belong to general service.The fixed service is not need user's progress It is lined up, comes the business that target site can be handled at once, such as application opens the bank card business of card or carries out bank card The cryptographic service etc. of password setting, the fixed service only need user to fill in relevant reservation table in application program in advance, in advance After about successful, to target site show relevant information can handle it is described to transacting business.The Workflow messages include doing The related certificate of individual needed for managing the detailed process to transacting business and handling process.
Using method provided in an embodiment of the present invention, by judging whether the type of service to transacting business is general service It determines whether the user carries out queuing reservation, ensure that the user reserves the timeliness of transacting business, improve target The working efficiency of site.
In method provided in an embodiment of the present invention, need that the data trade model pre-established is called to handle data to history Currently reservation information is analyzed, wherein the establishment process of data trade model, as shown in figure 3, specifically including:
S301: within the preset period, receive the target site transmission is completed each of business handling The transaction data of type of service;
S302: calling the clustering algorithm in preset data mining, search in the target site with each business The corresponding client of type, and obtain client corresponding with the transaction data in the client and handle data and teller's processing Data;
S303: the analysis client handles data and teller handles data, obtains corresponding with the transaction data Each impact factor of type of service;
S304: according to the impact factor, the data trade model of structural relation between the Different Effects factor is established.
In reserving method provided in an embodiment of the present invention, a period is preset, during the period of time, receives mesh Mark the transaction data for each type of service that business handling is completed that site is sent.Using in pre-set data mining Clustering algorithm searches client corresponding with each type of service in the target site, and according to the transaction data, obtains Client in the client handles data and teller handles data.To the client handle data and teller handle data into Row analysis, obtains each impact factor.According to the impact factor, the data for constructing structural relation between each impact factor are handed over Easy model.
It should be noted that it includes handling the client of present type of service handle the time, handle that the client, which handles data, The amount of money, the sum of transacting business, the use time, customer information etc. for handling sum, the application program to this type of service Data are handled in the client is relevant.The teller handles data, when different tellers are handled needed for the type of service Between, difference handle the time corresponding amount of money and client age etc. processing data.The impact factor according to each data not Together, impact factor is also different, and when client never handles the type of service that need to currently handle, impact factor just be will increase.
Using method provided in an embodiment of the present invention, data trade model is pre-established, according to each shadow of each data The relationship between the factor is rung, data more accurately can be handled to history and current reservation information is analyzed, obtained more Accurate waiting time and business deadline, the data of acquisition are more, and the data trade model of foundation is more accurate.It ensure that The user reserves the timeliness of transacting business, improves the working efficiency of site.
In method provided in an embodiment of the present invention, call the data trade model pre-established, analyze it is described it is current in advance About information and the history handles data, obtain the user handle the type of service waiting time and business complete when Between, comprising:
Obtain current queueing message corresponding with the type of service in the current reservation information;
The data trade model is called, the current queueing message is analyzed and history handles data, obtain the target The queuing time of each troop corresponding with the type of service and the user handle the industry to transacting business in site It is engaged in the deadline;
The previously selected subscription time point of the user is determined, and according to the subscription time point, when selecting the queuing Between the troop close with the subscription time point, obtain the user handle it is described to the waiting time needed for transacting business.
In reserving method provided in an embodiment of the present invention, application program is in the current reservation letter for receiving target site transmission After breath, each queuing troop corresponding with the type of service in the target site is obtained, and utilize the data trade mould Type analysis obtains each queuing time for being lined up troop and the user handles the business deadline to transacting business. The application program is after getting the queuing time, according to the subscription time point that user selects, selects to close for the user The queuing troop of reason.For example, the user selects the time point transacting business of two o'clock in afternoon, after the analysis of application program, If in target site and in each queuing troop of the type of service to transacting business, the time point on two in the afternoon not by Other users reservation, then be sent to the user for the time on as the waiting time of the user, if afternoon on two in the afternoon Two existing subscriber's appointment and queuing is then user selection and the immediate troop of queuing time on two in the afternoon, and will Waiting time of the queuing time of the troop as the user.
Method based on the above embodiment, when the user do not select in the application reservation subscription time point, then It is selected according to the queuing time for being lined up troop each in target site to determine the waiting time of the user for the user Waiting time shortest troop.
It should be noted that the current queueing message is each row that can handle the type of service in target site The information that team's window or client are currently lined up, including queue number, business to be handled etc..
Using method provided in an embodiment of the present invention, more adduction is selected for the user by analyzing current queueing message The troop of reason guarantees the timeliness of user's transacting business, improves the working efficiency of target site.
In method provided in an embodiment of the present invention, by the application program to the user send waiting time and The business deadline is specifically included with obtaining the confirmation message that the user is reserved:
When receiving the confirmation reservation message of the user, Xiang Suoshu target site sends the confirmation reservation message, And the target site is received according to the reservation number of the confirmation reservation message feedback;
It prompts to reserve successful message to the user, and shows that the reservation number and the user handle the business The relevant Workflow messages of type.
In reserving method provided in an embodiment of the present invention, the application program is obtaining waiting time and business deadline Afterwards, Xiang Suoshu user sends the waiting time and business deadline.The waiting that the user can send according to application program Time, also the business deadline carried out confirmation reservation.After the application program receives the confirmation reservation message of the user, Confirmation reservation message is sent to the target site, target site carries out pre- according to the confirmation reservation message for the user It about arranges in numerical order, obtains the reservation number of the user.When the application program receives the reservation number of target site feedback Afterwards, Xiang Suoshu user shows the reservation number and prompts to reserve successful message, while showing related to the type of service Workflow messages.
It should be noted that the reservation number is after the user carries out confirmation reservation, according to working as the target site The number for the appointment and queuing that preceding queue number carries out.The Workflow messages include the specific stream handled Suo Shu to transacting business Journey and the related certificate of individual needed for handling process.
Using method provided in an embodiment of the present invention, application program after receiving the confirmation reserve requests of the user, Reservation number is obtained according to the reserve requests, successfully handles reservation for the user, and prompts the business of user's reservation Procedure information ensure that the user reserves the timeliness of transacting business, improve the working efficiency of target site.
In method provided in an embodiment of the present invention, after the user reserves successfully, the method is specific further include:
The prompt information of the feedback of target site described in real-time reception;
When the prompt information prompts the user of current transacting business in advance or lags finishing service, or the row currently reserved Other users are cancelled or are postponed when handling the business of reservation in troop, team, update the waiting time of the user, and to the use Feed back the updated waiting time in family.
In reserving method provided in an embodiment of the present invention, successfully treated after transacting business reserves in the user, institute The prompt information for stating the feedback of target site described in application program real-time reception in the prompt information of target site, prompts current The user of transacting business fulfils business ahead of schedule or completes task later, or in the queuing troop currently reserved, there are other When user cancels or postpones transacting business, the waiting time of the user is updated, and updated etc. to the user feedback To the time.
It should be noted that the user can carry out cancelling according to the updated waiting time reservation to transacting business, or When the user can not reach target site according to the waiting time in time, industry can be postponed in preset time range Business is handled.
Using method provided in an embodiment of the present invention, the waiting time can be updated in real time for the user, avoid because The postponement or cancellation of other users ensure that the timeliness of user's transacting business, mention to influence the waiting time of the user The high working efficiency of target site.
The derivatization process of above-mentioned each concrete implementation mode and each implementation, all falls in the scope of protection of the present invention.
Corresponding with method described in Fig. 1, the embodiment of the invention also provides a kind of device for displaying predetermined, for side in Fig. 1 The specific implementation of method, device for displaying predetermined provided in an embodiment of the present invention can be in appliance computers or various terminal equipment, structure Schematic diagram is as shown in figure 4, specifically include:
Determination unit 401, for when user sends reserve requests to target site by application program, it is determining with it is described Reserve requests are corresponding to transacting business;
Acquiring unit 402, it is described to type of service belonging to transacting business for determining, and obtain and the type of service Corresponding history handles data;
Receiving unit 403, for receiving currently having reserved corresponding with the reserve requests of the target site feedback Information;
Analytical unit 404 analyzes current reservation information and the institute for calling the data trade model pre-established It states history and handles data, obtain the user and handle the waiting time and business deadline to transacting business;
Display unit 405, for showing that the waiting time and business complete to the user by the application program Time, to obtain the confirmation message that the user is reserved.
In device for displaying predetermined provided in an embodiment of the present invention, when user sends reserve requests to target site by application program When, by determination unit determine that the user reserved to transacting business, and by acquiring unit, obtain with described wait handle The corresponding history of the affiliated type of service of business handles data, then by receiving unit, receives the target site and invited according to pre- The current reservation information negated in the target site of feedback.The data trade mould that the application call pre-establishes Type analyzes the history by analytical unit and handles data and current reservation information, obtain the user handle it is described pending Waiting time needed for reason business and business deadline.Finally, the waiting time and business are completed via display unit Time showing gives the user, and the user can complete according to the waiting time and business that the application program is shown, selection is No confirmation reservation.
Using device provided in an embodiment of the present invention, the application program is by calling the data trade mould pre-established Type handles data to the history using analytical unit and current reservation information is analyzed, obtains described in the user Waiting time and business deadline ensure that the timeliness of user's transacting business, improve the work effect of target site Rate.
The embodiment of the invention also provides a kind of storage medium, the storage medium includes the instruction of storage, wherein in institute It states the equipment where controlling the storage medium when instruction operation and executes above-mentioned reserving method, comprising:
When user by application program to target site send reserve requests when, determine it is corresponding with the reserve requests to Transacting business;
To type of service belonging to transacting business described in determining, and obtains history corresponding with the type of service and handle number According to;
Receive the current reservation information corresponding with the reserve requests of the target site feedback;
The data trade model pre-established is called, current reservation information and the history is analyzed and handles data, It obtains the user and handles the waiting time and business deadline to transacting business;
The waiting time and business deadline are shown to the user by the application program, to obtain the use The confirmation message that family is reserved.
Above-mentioned method, it is preferred that type of service belonging to transacting business described in the determination, and obtain and the industry The corresponding history of service type handles data, comprising:
Obtain the identification information in the reserve requests to transacting business;
According to the identification information, whether the judgement type of service to transacting business belongs to general service;
When the type of service belongs to general service, corresponding with the type of service in the target site go through is obtained History handles data.
Above-mentioned method, it is preferred that further include:
When the type of service is not belonging to general service, determine that the type of service belongs to fixed service, and obtain institute State the Workflow messages to transacting business;
According to the Workflow messages, prompts the user to fill in and apply to described to the relevant reservation of transacting business It is single;
After receiving the reservation request slip that the user successfully submits, successful message is reserved in Xiang Suoshu user feedback.
Above-mentioned method, it is preferred that the establishment process of the data trade model, comprising:
Within the preset period, each service class that business handling is completed that the target site is sent is received The transaction data of type;
Call the clustering algorithm in preset data mining, search in the target site with each type of service pair The client answered, and obtain client corresponding with the transaction data in the client and handle data and teller's processing data;
It analyzes the client and handles data and teller's processing data, obtain service class corresponding with the transaction data Each impact factor of type;
According to the impact factor, the data trade model of structural relation between the Different Effects factor is established.
Above-mentioned method, it is preferred that described to call the data trade model pre-established, analysis is described currently to have reserved letter Breath and the history handle data, obtain the user and handle the waiting time and business deadline to transacting business, Include:
Obtain current queueing message corresponding with the type of service in the current reservation information;
The data trade model is called, the current queueing message is analyzed and history handles data, obtain the target The queuing time of each troop corresponding with the type of service and the user handle the industry to transacting business in site It is engaged in the deadline;
The previously selected subscription time point of the user is determined, and according to the subscription time point, when selecting the queuing Between the troop close with the subscription time point, obtain the user handle it is described to the waiting time needed for transacting business.
Above-mentioned method, it is preferred that described that the waiting time and industry are sent to the user by the application program It is engaged in the deadline, to obtain the confirmation message that the user is reserved, comprising:
When receiving the confirmation reservation message of the user, Xiang Suoshu target site sends the confirmation reservation message, And the target site is received according to the reservation number of the confirmation reservation message feedback;
It prompts to reserve successful message to the user, and shows that the reservation number and the user handle the business The relevant Workflow messages of type.
Above-mentioned method, it is preferred that further include:
The prompt information of the feedback of target site described in real-time reception;
When the prompt information prompts the user of current transacting business in advance or lags finishing service, or the row currently reserved Other users are cancelled or are postponed when handling the business of reservation in troop, team, update the waiting time of the user, and to the use Feed back the updated waiting time in family.
The embodiment of the invention also provides a kind of electronic equipment, structural schematic diagram is as shown in figure 5, specifically include memory 501 and one perhaps more than one 502 one of them or more than one instruction of instruction 502 be stored in memory 501 In, and be configured to by one or more than one processor 503 execute the one or more instruction 502 carry out with Lower operation:
When user by application program to target site send reserve requests when, determine it is corresponding with the reserve requests to Transacting business;
To type of service belonging to transacting business described in determining, and obtains history corresponding with the type of service and handle number According to;
Receive the current reservation information corresponding with the reserve requests of the target site feedback;
The data trade model pre-established is called, current reservation information and the history is analyzed and handles data, It obtains the user and handles the waiting time and business deadline to transacting business;
The waiting time and business deadline are shown to the user by the application program, to obtain the use The confirmation message that family is reserved.
All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for system or For system embodiment, since it is substantially similar to the method embodiment, so describing fairly simple, related place is referring to method The part of embodiment illustrates.System and system embodiment described above is only schematical, wherein the conduct The unit of separate part description may or may not be physically separated, component shown as a unit can be or Person may not be physical unit, it can and it is in one place, or may be distributed over multiple network units.It can root According to actual need that some or all of the modules therein is selected to achieve the purpose of the solution of this embodiment.Ordinary skill Personnel can understand and implement without creative efforts.
Professional further appreciates that, unit described in conjunction with the examples disclosed in the embodiments of the present disclosure And algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware and The interchangeability of software generally describes each exemplary composition and step according to function in the above description.These Function is implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Profession Technical staff can use different methods to achieve the described function each specific application, but this realization is not answered Think beyond the scope of this invention.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, as defined herein General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, of the invention It is not intended to be limited to the embodiments shown herein, and is to fit to and the principles and novel features disclosed herein phase one The widest scope of cause.

Claims (10)

1. a kind of reserving method characterized by comprising
When user sends reserve requests to target site by application program, determination is corresponding with the reserve requests wait handle Business;
To type of service belonging to transacting business described in determining, and obtains history corresponding with the type of service and handle data;
Receive the current reservation information corresponding with the reserve requests of the target site feedback;
The data trade model pre-established is called, current reservation information and the history is analyzed and handles data, obtain The user handles the waiting time and business deadline to transacting business;
Show the waiting time and business deadline to the user by the application program, with obtain the user into The confirmation message of row reservation.
2. the method according to claim 1, wherein to service class belonging to transacting business described in the determination Type, and obtain history corresponding with the type of service and handle data, comprising:
Obtain the identification information in the reserve requests to transacting business;
According to the identification information, whether the judgement type of service to transacting business belongs to general service;
When the type of service belongs to general service, obtains history corresponding with the type of service in the target site and do Manage data.
3. according to the method described in claim 2, it is characterized by further comprising:
When the type of service is not belonging to general service, determine that the type of service belongs to fixed service, and obtain it is described to The Workflow messages of transacting business;
According to the Workflow messages, the user is prompted to fill in described to the relevant reservation request slip of transacting business;
After receiving the reservation request slip that the user successfully submits, successful message is reserved in Xiang Suoshu user feedback.
4. the method according to claim 1, wherein the establishment process of the data trade model, comprising:
Within the preset period, each type of service that business handling is completed that the target site is sent is received Transaction data;
The clustering algorithm in preset data mining is called, is searched corresponding with each type of service in the target site Client, and obtain client corresponding with the transaction data in the client and handle data and teller's processing data;
It analyzes the client and handles data and teller's processing data, obtain type of service corresponding with the transaction data Each impact factor;
According to the impact factor, the data trade model of structural relation between the Different Effects factor is established.
5. the method according to claim 1, wherein described call the data trade model pre-established, analysis Current reservation information and the history handle data, obtain the user and handle the waiting time to transacting business And the business deadline, comprising:
Obtain current queueing message corresponding with the type of service in the current reservation information;
The data trade model is called, the current queueing message is analyzed and history handles data, obtain the target site In each troop corresponding with the type of service queuing time and the user to handle the business to transacting business complete At the time;
Determine the previously selected subscription time point of the user, and according to the subscription time point, select the queuing time with The close troop of the subscription time point, obtain the user handle it is described to the waiting time needed for transacting business.
6. the method according to claim 1, wherein described send institute to the user by the application program Waiting time and business deadline are stated, to obtain the confirmation message that the user is reserved, comprising:
When receiving the confirmation reservation message of the user, Xiang Suoshu target site sends the confirmation reservation message, and connects The target site is received according to the reservation number of the confirmation reservation message feedback;
It prompts to reserve successful message to the user, and shows that the reservation number and the user handle the type of service Relevant Workflow messages.
7. the method according to claim 1, wherein further include:
The prompt information of the feedback of target site described in real-time reception;
When the prompt information prompts the user of current transacting business in advance or lags finishing service, or the queuing team currently reserved When the business of reservation is handled in other users cancellation or postponement in 5, the waiting time of the user is updated, and anti-to the user Present the updated waiting time.
8. a kind of device for displaying predetermined characterized by comprising
Determination unit is used for the determining and pre- invitation when user sends reserve requests to target site by application program Ask corresponding to transacting business;
Acquiring unit, it is described to type of service belonging to transacting business for determining, and obtain corresponding with the type of service History handles data;
Receiving unit, for receiving the current reservation information corresponding with the reserve requests of the target site feedback;
Analytical unit analyzes current reservation information and the history for calling the data trade model pre-established Data are handled, the user is obtained and handles the waiting time and business deadline to transacting business;
Display unit, for showing the waiting time and business deadline to the user by the application program, with Obtain the confirmation message that the user is reserved.
9. a kind of storage medium, which is characterized in that the storage medium includes the instruction of storage, wherein run in described instruction When control the equipment where the storage medium and execute reserving method as described in claim 1~7 any one.
10. a kind of electronic equipment, which is characterized in that including memory and one or more than one instruction, one of them Perhaps more than one instruction is stored in memory and is configured to be executed by one or more than one processor as right is wanted Seek reserving method described in 1~7 any one.
CN201910106845.1A 2019-02-02 2019-02-02 Reserving method and device, storage medium and electronic equipment Pending CN109740782A (en)

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Application publication date: 20190510