CN112381384B - Follow-up method and device - Google Patents
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Abstract
The embodiment of the application relates to a follow-up method and a follow-up device. The follow-up method comprises the following steps: receiving a pause request of a current service; judging whether the pause request accords with the follow-up rule; if the pause request accords with the follow-up rule, pausing the current service and generating follow-up nodes; generating a follow-up certificate according to the follow-up node, and adding the follow-up certificate into a follow-up waiting sequence; judging the number of continuous requests in the continuous processing waiting sequence; and if the number of the follow-up requests is 1, directly acquiring follow-up certificates and carrying out business follow-up.
Description
Technical Field
The embodiment of the application relates to a follow-up method and device.
Background
With the rapid popularization of the Internet, a large amount of service centers gradually shift to the online, so that the traditional service handling mode is overturned, and the service handling demands of people are increased. However, many businesses, especially highly sensitive businesses, still need to preserve off-line functionality for long periods of time due to market demand, business demand or regulatory, mandatory, etc. In business handling, many burst problems, such as certificate missing, remote non-response and the like, which cause long-time stagnation or termination of business, are particularly prominent in online scenes, so that limited resources are more intense, the user experience of business handling is greatly affected, and the contradiction between a user and a server is aggravated. How to provide a set of intelligent and efficient business follow-up scheme has important significance for solving the current business handling burst problem and relieving the tension social contradiction.
In the prior art, the prior art relies on a service side or manual operation of a user to close the current service, which results in discarding the completed progress of the service, so that the user is required to transact again, or directly stop waiting, and the prior art increases the waiting time of the user and other users. Therefore, repeated work is increased, resource waste is caused, waiting time is increased, and user experience is affected.
Disclosure of Invention
The technical problem to be solved by the application is to provide a follow-up method aiming at the defects in the prior art. The follow-up method comprises the following steps:
receiving a pause request of a current service;
judging whether the pause request accords with the follow-up rule;
if the pause request accords with the follow-up rule, pausing the current service and generating a follow-up node;
generating a follow-up certificate according to the follow-up node, and adding the follow-up certificate into a follow-up waiting sequence;
judging the number of continuous requests in the continuous processing waiting sequence;
if the number of the follow-up requests is 1, directly acquiring follow-up certificates and carrying out business follow-up.
The method and the device for continuing the business have the beneficial effects that a resolution solution is provided for the real problems of progress maintenance, identity authentication, data review and the like in business continuing, and the method and the device are particularly suitable for sudden and concurrent scenes in business continuing, such as on-site continuing with intensive personnel and shortage of resources, can effectively reduce repetitive work, reduce waiting time and improve business handling efficiency and user experience.
Drawings
FIG. 1 is a flow chart of a method for performing a detailed description of an embodiment of the present application;
FIG. 2 is a schematic diagram of a detail follow-up device according to an embodiment of the present application; and
FIG. 3 is a flow chart of an example of a method of the present application.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth such as the particular system architecture, interfaces, techniques, etc., in order to provide a thorough understanding of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.
According to one aspect of the present application, a follow-up method is provided, which is a detail follow-up method. The detail continuation method includes the following steps S101 to S107.
Step S101: a pause request of the current service is received.
In the present application, the business refers to a business that needs to be continued, such as finance, social security, purchasing, and falling home, and the like, and refers to a field business that needs to be performed by a real person, a real evidence, or a combination of the two. Different businesses in the same field can be classified, and the classified businesses are used as one of judging factors of business follow-up priorities. In financial services, the loss reporting is set to the highest priority level, account opening, account transfer and financial management are set to the second level, and other services are set to the third level.
Step S102: judging whether the intermittent waiting sequence is saturated, if not, turning to step S103, otherwise, rejecting the pause request.
In some embodiments, a follow-up waiting sequence is used to save different follow-up services. When a user continues to make a certificate over a valid period or business, it is removed from the sequence. When the waiting number in the sequence is saturated, no new follow-up requests are responded. And each service in the sequence is ordered according to the establishment time, and when the multitasking is concurrent, the service is ordered according to the service priority and sequentially responded, if the service priority is equivalent, the service is ordered according to time and sequentially responded.
Step S103: inquiring user information and service information.
The user refers to a user who handles the above-mentioned service. Different users can be classified as one of the judging factors of the business follow-up priority. For example, in the financial business, the card type is set according to star classification, the black gold card is set as the highest priority, the white gold card is set as the second level, the gold card is set as the third level, etc.
In some embodiments, the user information includes, for example, the user's name, the user's contact details, the user's rating, and the like. The service information includes, for example, a service class, and a charging condition of the service, etc.
Step S104: and judging whether the user information and the service information support service continuation, if so, turning to a step S105, otherwise, rejecting a pause request.
Step S105: suspending the current service and generating a follow-up node.
In some embodiments, the follow-up node refers to a node where the service can perform follow-up initiation, and is used for service follow-up judgment. The setting is carried out according to the overall business flow, generally the business content is one or more complete business units, and the staged business progress is described. The granularity of the service nodes can be set in a grading way, such as a primary node, a secondary node and a tertiary node. The nodes at all levels are in a nested relationship in sequence, for example, a plurality of secondary nodes are included under a primary node, and a plurality of tertiary nodes are included under a secondary node. The lower the node level, the smaller the granularity, and the more overhead is occupied. Different levels of follow-up nodes can be set for different users and services. Such as: the primary user can set three-level nodes, and the service continuation of the user can be performed from the three-level nodes at the highest.
Step S106: and generating a follow-up certificate according to the follow-up node, and adding the follow-up certificate into a follow-up waiting sequence.
In some embodiments, the follow-up certificate refers to a certificate for service follow-up, and the system determines a specific service to be follow-up according to the certificate, and the specific service mainly includes user information (such as identity information and user level), service information (such as service category and service level), follow-up node and the like. The follow-up certificate can be in various expression forms, for example, the generated two-dimensional code is stored on the mobile terminal of the user, and the related two-dimensional code is presented during follow-up; or generating encryption information to be directly stored in the system, automatically calling the system locally after user identification in follow-up, and the like.
Step S107: judging the number of follow-up requests in the follow-up waiting sequence, if the number of follow-up requests is 1, directly acquiring follow-up certificates, and carrying out business follow-up; if the number of the follow-up requests is greater than 1, determining the follow-up priority of each follow-up certificate, sequentially acquiring the follow-up certificates according to the follow-up priority, and carrying out business follow-up.
According to another exemplary embodiment of the present application, generating a follow-up node includes: and performing node mapping on the progress of the current service, so that adjacent nodes before the progress of the current service are obtained as follow-up nodes.
According to another exemplary embodiment of the present application, node mapping of progress of a current service includes:
inquiring user information and service information, and obtaining service node classification and follow-up classification of the current service according to the user information and the service information; and
and comparing the progress of the current service with the nodes determined by the follow-up grades according to the service node grades and the follow-up grades of the current service, and acquiring the nearest node before the progress of the current service.
According to another exemplary embodiment of the present application, the level of the follow-up priority of the follow-up voucher is determined by the user information and the service information.
In some embodiments, the service continuation priority refers to a priority level of a month continuation, which is used for ranking when a plurality of service continuation are concurrent, and the judging element includes a user level and a service level, which can be used independently or in combination. When used in conjunction, traffic priority is typically set, and when traffic and user classes are comparable or conflicting, traffic priority is consulted. For example, when the primary service of the secondary user and the secondary service of the primary user are concurrent, the primary service of the secondary user is handled preferentially. Such as the loss of a certain card user in preference to the money transfer of a certain card user.
According to another aspect of the present application, a thin distribution device is provided. The details follow-up device includes a pause judging unit 21, a node managing unit 22, a credential managing unit 23, a priority managing unit 24, and a business follow-up unit 25.
And a pause judging unit 21, when receiving the pause request of the current service, the pause judging unit 21 judges whether the pause request accords with the follow-up rule, and if the pause request accords with the follow-up rule, the current service is paused.
According to another exemplary embodiment of the present application, the pause judging unit judges whether the pause request conforms to the follow-up rule includes: judging whether the intermittent waiting sequence is saturated or not; if the follow-up waiting sequence is not saturated, inquiring user information and service information; and judging whether the user information and the service information support service follow-up.
In some embodiments, the business is directly closed for lower reputation (multiple processing pauses but no subsequent processing appointments), blacklist users, etc., without further processing. If the user can use the function, the key data generated currently is acquired and saved, and the service is suspended. And proceeds to the node management unit 22.
And the node management unit 22 performs node mapping on the progress of the current service according to the user information and the service information if the pause request accords with the follow-up rule, and acquires the adjacent node before the progress of the current service as the current follow-up node.
In some embodiments, the node management unit 22 is used for the establishment and management of the service continuation nodes. And presetting grading nodes according to the user, the service and the progress information in the request, combining the service with the continuous node grades (inquiring to a priority management unit) of the user in the service, carrying out node mapping on the current service progress, and obtaining adjacent nodes before the progress as current continuous nodes. If the service node is classified into three levels, the user with the follow-up level of one level (high-level user, small follow-up granularity and corresponding three levels of nodes) directly compares the progress with the three levels of nodes, obtains the nearest three levels of nodes before the progress, and reversely pushes the one level and the two levels of nodes to which the node belongs to obtain the follow-up node (subdivided into three levels) of the user of the service. For another example, for a service node divided into three levels, a user with three levels (low-level user, large granularity of continuous handling and corresponding level one node) directly compares the progress with the service level one node, and the nearest level one node before the progress is obtained as the continuous handling node (only one level) of the user of the service. And goes to the credential management unit 23.
The credential management unit 23 obtains the current follow-up node, generates a follow-up credential, and adds the follow-up credential to the follow-up waiting sequence.
In some embodiments, the credential management unit 23 is used for generation and management of follow-up credentials. And acquiring user information and service information, and generating a follow-up certificate for the user according to a defined encryption algorithm by combining the obtained follow-up nodes. After the credential is generated, the priority management unit 24 is queried for its corresponding service follow-up priority, and the service follow-up priority is added to the follow-up waiting sequence in sequence.
The follow-up credentials may be in the form of two-dimensional codes, short messages or other forms, and are provided for users after being generated, and are presented when the business is continued, and the system reads or decrypts the follow-up credentials according to a stipulated algorithm to carry out the follow-up related business. After the certificate is self-generated, the certificate is valid for a stipulated time (such as 3 hours), and is out of date, and the system shuts down related services.
The priority management unit 24 determines the follow-up priority of the follow-up voucher based on the user information and the service information.
In some embodiments, the priority management unit 24 is used for prioritization and management of user, service, node, follow-up priorities. For users, services and nodes, they are directly ranked and ordered as defined. For follow-up priority, the determination may be based on business, user, or a combination of both, as previously described.
The service follow-up unit 25 sorts the follow-up certificates from high to low according to the follow-up priority of the follow-up certificates in the follow-up waiting sequence, sequentially acquires the follow-up certificates, and performs service follow-up.
In some embodiments, the business follow-up unit 25 is used for follow-up response and management of business. When a follow-up request is received, firstly, the identity of the user is identified, and according to the service scene requirement, the user can be subjected to face brushing (real person), evidence brushing (real evidence) and combination of the two or other forms, if pre-entrusted information or on-site provision is needed, the user identity is called or provided together. And after the authentication is passed, carrying out service follow-up according to the request information.
When the number of the follow-up requests is 1, the service follow-up unit 25 directly obtains the follow-up credentials corresponding to the service from the follow-up waiting sequence, so as to obtain the service, the user information and the corresponding follow-up nodes. And starting the follow-up of the business of the user from the node by combining the saved key data.
When the number of the follow-up requests is greater than 1, the service follow-up unit 25 sequentially responds in the follow-up waiting sequence according to the follow-up priority order, and preferentially responds to the user with the highest follow-up priority. And for users with comparable follow-up priorities, responding sequentially according to the time sequence of the entering sequence.
When a certain business follow-up certificate in the sequence fails, or the user does not meet the conditions of on-site follow-up and the like (identity recognition fails, data is uneven and the like), the business follow-up certificate is removed from the waiting sequence, and related tasks are closed.
During the traffic suspension, the relevant resources may continue to transact relevant traffic for other users. When the suspended business is requested to be continued, waiting for the business in the current office to be completed, and then carrying out the follow-up.
Examples
In the example shown in fig. 3 of the present application, when the user transacts the account opening service, no identity document is carried, the requested service is suspended, and the follow-up device proceeds to steps S301 to S308 as follows.
Step S301: and receiving a follow-up request.
Step S302: the current follow-up people in the follow-up sequence is checked, and the current follow-up people are checked to be 7, thereby determining that the follow-up sequence is not saturated (assuming that the follow-up sequence is saturated by 10).
Step S303: inquiring the user information and service information of the user, and inquiring that the user service supports service follow-up, thereby determining that the user service can pause follow-up and saving key data of the user service.
Step S304: and generating a detailed continued node of the user service.
Step S305: generating the follow-up certificate of the user service.
Step S306: and determining the follow-up priority of the follow-up certificate of the user service, and sequencing and waiting in a follow-up waiting sequence according to the follow-up priority.
Step S307: the user is turned to carry out follow-up, the user provides identity cards, and identity recognition is carried out.
Step S308: and after the identity recognition is passed, carrying out service follow-up for the user according to the follow-up certificate.
Step S309: and after the business is finished, the user moves out of the follow-up waiting sequence, and the follow-up is finished.
According to another aspect of the present application, there is provided an electronic device including a memory and a processor, the memory storing a computer program, the processor executing the blockchain-based community intelligent management method according to the present application when the processor runs the computer program stored in the memory.
According to another aspect of the present application, there is provided a computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the blockchain-based community intelligent management method according to the present application.
The reader will appreciate that in the description of this specification, a description of terms "one embodiment," "some embodiments," "examples," "specific examples," or "some examples," etc., means that a particular feature, structure, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the application. In this specification, schematic representations of the above terms are not necessarily directed to the same embodiment or example. Furthermore, the particular features, structures, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, the different embodiments or examples described in this specification and the features of the different embodiments or examples may be combined and combined by those skilled in the art without contradiction.
It will be clear to those skilled in the art that, for convenience and brevity of description, specific working procedures of the apparatus and units described above may refer to corresponding procedures in the foregoing method embodiments, which are not described herein again.
In the several embodiments provided by the present application, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of elements is merely a logical functional division, and there may be additional divisions of actual implementation, e.g., multiple elements or components may be combined or integrated into another system, or some features may be omitted, or not performed.
The units described as separate units may or may not be physically separate, and units shown as units may or may not be physical units, may be located in one place, or may be distributed over a plurality of network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiment of the present application.
In addition, each functional unit in the embodiments of the present application may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application is essentially or a part contributing to the prior art, or all or part of the technical solution may be embodied in the form of a software product stored in a storage medium, comprising several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods of the embodiments of the present application. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
It should also be understood that, in the embodiments of the present application, the sequence number of each process described above does not mean that the execution sequence of each process should be determined by the function and the internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present application.
The present application is not limited to the above embodiments, and various equivalent modifications and substitutions can be easily made by those skilled in the art within the technical scope of the present application, and these modifications and substitutions are intended to be included in the scope of the present application. Therefore, the protection scope of the application is subject to the protection scope of the claims.
Claims (9)
1. A method of follow-up, the method comprising:
receiving a pause request of a current service;
judging whether the pause request accords with a follow-up rule or not;
if the pause request accords with the follow-up rule, pausing the current service and generating a follow-up node;
generating a follow-up certificate according to the follow-up node, and adding the follow-up certificate into a follow-up waiting sequence; and
judging the number of follow-up requests in the follow-up waiting sequence, if the number of follow-up requests is 1, directly acquiring the follow-up certificate, and carrying out business follow-up;
the generating the follow-up node comprises:
node mapping is carried out on the progress of the current service, so that the nearest node before the progress of the current service is obtained and used as the follow-up node;
the node mapping of the progress of the current service comprises the following steps:
inquiring user information and service information, and obtaining service node classification and follow-up classification of the current service according to the user information and the service information;
and comparing the progress of the current service with the nodes determined by the follow-up grades according to the service node grades and the follow-up grades of the current service, and acquiring the nearest node before the progress of the current service.
2. The method of claim 1, wherein determining whether the pause request meets the follow-up rule comprises:
judging whether the follow-up waiting sequence is saturated or not;
if the follow-up waiting sequence is not saturated, inquiring user information and service information;
and judging whether the user information and the service information support service follow-up.
3. The method of claim 1, further comprising, after determining the number of follow-up requests in the follow-up sequence:
if the number of the follow-up requests is greater than 1, determining the priority of each follow-up certificate in the follow-up waiting sequence, sequencing each follow-up certificate from high to low according to the follow-up priority of the follow-up certificates, sequentially acquiring the follow-up certificates, and carrying out business follow-up.
4. The method of claim 3, wherein the step of,
the priority of the follow-up certificates is determined by user information and business information.
5. A follow-up device, comprising:
the pause judging unit is used for judging whether the pause request accords with the follow-up rule or not when receiving the pause request of the current service, and pausing the current service if the pause request accords with the follow-up rule;
the node management unit is configured to, if the pause request accords with the follow-up rule, perform node mapping on the progress of the current service according to the user information and the service information, and acquire a nearest node before the progress of the current service as a current follow-up node;
the certificate management unit is used for acquiring the current follow-up node, generating follow-up certificates and adding the follow-up certificates into a follow-up waiting sequence; and
the business follow-up unit is configured to judge the follow-up request number in the follow-up waiting sequence, and if the follow-up request number is 1, the business follow-up unit directly acquires the follow-up certificate and performs business follow-up;
the node management unit is specifically configured to query user information and service information, and obtain service node classification and follow-up classification of a current service according to the user information and the service information; and comparing the progress of the current service with the nodes determined by the follow-up grades according to the service node grades and the follow-up grades of the current service, and acquiring the nearest node before the progress of the current service as the follow-up node.
6. The apparatus of claim 5, wherein the device comprises a plurality of sensors,
the pause judging unit judging whether the pause request accords with a follow-up rule comprises the following steps:
judging whether the intermittent waiting sequence is saturated or not;
if the follow-up waiting sequence is not saturated, inquiring user information and service information;
and judging whether the user information and the service information support service follow-up.
7. The apparatus of claim 6, further comprising,
a priority management unit for determining the follow-up priority of the follow-up certificate according to the user information and the service information,
and if the number of the follow-up requests is greater than 1, the business follow-up unit sorts all follow-up certificates from high to low according to the follow-up priority of the follow-up certificates in the follow-up waiting sequence, sequentially acquires the follow-up certificates, and performs business follow-up.
8. An electronic device comprising a memory and a processor, the memory having a computer program stored therein, the processor performing the follow-up method according to any one of claims 1 to 4 when the processor runs the computer program stored in the memory.
9. A computer-readable storage medium, on which a computer program is stored, characterized in that the computer program, when executed by a processor, performs the follow-up method according to any one of claims 1 to 4.
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