CN108898306B - Order allocation method, device, medium and electronic equipment - Google Patents
Order allocation method, device, medium and electronic equipment Download PDFInfo
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- CN108898306B CN108898306B CN201810672393.9A CN201810672393A CN108898306B CN 108898306 B CN108898306 B CN 108898306B CN 201810672393 A CN201810672393 A CN 201810672393A CN 108898306 B CN108898306 B CN 108898306B
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
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- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
Abstract
The embodiment of the invention provides an order distribution method, an order distribution device, an order distribution medium and electronic equipment, wherein the order distribution method comprises the following steps: acquiring a target order of a service person to be distributed; determining historical service personnel allocated to the historical order of the user according to the information of the user contained in the target order; and distributing the target order to the history service personnel. The technical scheme of the embodiment of the invention can effectively avoid malicious competition among service personnel and is beneficial to ensuring the objectivity and fairness of order allocation.
Description
Technical Field
The invention relates to the technical field of computers, in particular to an order distribution method, an order distribution device, an order distribution medium and electronic equipment.
Background
Due to the rapid development of internet technology, the purchase route of insurance has expanded from traditional face-to-face promotion by service personnel to self-service online purchase by customers. Unlike ordinary consumer goods, insurance requires service personnel to provide long-term services such as renewal, claims settlement, and the like to customers. At present, for insurance policies purchased by customers in a self-service mode, service personnel are mainly allocated according to the addresses of the customers, so that the service personnel can maliciously grab the customers in the modes of address counterfeiting and the like.
It is to be noted that the information disclosed in the above background section is only for enhancement of understanding of the background of the present invention and therefore may include information that does not constitute prior art known to a person of ordinary skill in the art.
Disclosure of Invention
An object of the embodiments of the present invention is to provide an order allocation method, an order allocation device, an order allocation medium, and an electronic device, so as to avoid the problem of unfair order allocation caused by malicious competition of service personnel to at least a certain extent.
Additional features and advantages of the invention will be set forth in the detailed description which follows, or may be learned by practice of the invention.
According to a first aspect of the embodiments of the present invention, there is provided an order allocation method, including: acquiring a target order of a service person to be distributed; determining historical service personnel allocated to the historical order of the user according to the information of the user contained in the target order; and distributing the target order to the history service personnel.
In some embodiments of the present invention, the allocating the target order to the history service staff based on the foregoing scheme includes: and if the historical service personnel are a plurality of service personnel, distributing the target order to one of the plurality of service personnel according to the relation between the plurality of service personnel and the historical order of the user.
In some embodiments of the present invention, based on the foregoing solution, assigning the target order to one of the plurality of service people according to a relationship between the plurality of service people and the historical order of the user includes: determining the quantity of the historical orders distributed to each service person in the plurality of service persons according to the relation between the plurality of service persons and the historical orders of the user; determining the target service personnel with the most historical orders distributed to the plurality of service personnel according to the quantity of the historical orders distributed to each service personnel; and distributing the target order to the target service personnel.
In some embodiments of the present invention, based on the foregoing solution, assigning the target order to one of the plurality of service people according to a relationship between the plurality of service people and the historical order of the user includes: determining a target service person corresponding to an order with an order date closest to the current date in the historical orders according to the relation between the plurality of service persons and the historical orders of the user; and distributing the target order to the target service personnel.
In some embodiments of the present invention, based on the foregoing solution, the order allocation method further includes: and if the historical service personnel is one service personnel, distributing the target order to the historical service personnel.
In some embodiments of the present invention, based on the foregoing solution, the order allocation method further includes: and if the historical service personnel are not determined according to the information of the user, distributing the target order to a corresponding management mechanism according to the information of the user so that the management mechanism distributes the target order to the corresponding service personnel.
In some embodiments of the present invention, based on the foregoing solution, allocating the target orders to corresponding authorities according to the information of the user includes: if the user information contains the address information of the user, distributing the target order to a management mechanism corresponding to the address information; if the user information does not contain the address information of the user, determining the certificate address of the user according to the certificate information contained in the user information, and distributing the target order to a management mechanism corresponding to the certificate address.
In some embodiments of the present invention, based on the foregoing solution, allocating the target orders to corresponding authorities according to the information of the user includes: acquiring an identifier of a designated person in the management mechanism, wherein the designated person is used for receiving an order of an unassigned service person; assigning the target order to the designated personnel.
In some embodiments of the present invention, based on the above scheme, the target order comprises a self-service insurance order, and the information of the user comprises information of an applicant in the insurance order.
According to a second aspect of the embodiments of the present invention, there is provided an order distribution apparatus including: the acquisition unit is used for acquiring a target order of a service person needing to be distributed; the determining unit is used for determining the historical service personnel allocated to the historical order of the user according to the information of the user contained in the target order; and the distribution unit is used for distributing the target order to the historical service personnel.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is configured to: determining the number of the historical service personnel; and if the historical service personnel are a plurality of service personnel, distributing the target order to one of the plurality of service personnel according to the relation between the plurality of service personnel and the historical order of the user.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is configured to: determining the quantity of the historical orders distributed to each service person in the plurality of service persons according to the relation between the plurality of service persons and the historical orders of the user; determining the target service personnel with the most historical orders distributed to the plurality of service personnel according to the quantity of the historical orders distributed to each service personnel; and distributing the target order to the target service personnel.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is configured to: determining a target service person corresponding to an order with an order date closest to the current date in the historical orders according to the relation between the plurality of service persons and the historical orders of the user; and distributing the target order to the target service personnel.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is configured to: and if the historical service personnel is one service personnel, distributing the target order to the historical service personnel.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is further configured to: and if the historical service personnel are not determined according to the information of the user, distributing the target order to a corresponding management mechanism according to the information of the user so that the management mechanism distributes the target order to the corresponding service personnel.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is configured to: if the user information contains the address information of the user, distributing the target order to a management mechanism corresponding to the address information; if the user information does not contain the address information of the user, determining the certificate address of the user according to the certificate information contained in the user information, and distributing the target order to a management mechanism corresponding to the certificate address.
In some embodiments of the present invention, based on the foregoing solution, the allocation unit is configured to: acquiring an identifier of a designated person in the management mechanism, wherein the designated person is used for receiving an order of an unassigned service person; assigning the target order to the designated personnel.
In some embodiments of the present invention, based on the above scheme, the target order comprises a self-service insurance order, and the information of the user comprises information of an applicant in the insurance order.
According to a third aspect of embodiments of the present invention, there is provided a computer readable medium, on which a computer program is stored, which when executed by a processor, implements the order allocation method as described in the first aspect of the embodiments above.
According to a fourth aspect of embodiments of the present invention, there is provided an electronic apparatus, including: one or more processors; a storage device for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement the order allocation method as described in the first aspect of the embodiments above.
The technical scheme provided by the embodiment of the invention has the following beneficial effects:
in the technical solutions provided by some embodiments of the present invention, the historical service staff allocated to the historical order of the user is determined by allocating the user information included in the target order of the service staff according to the needs, and then the target order is allocated to the historical service staff, so that when the service staff is allocated, the order can be preferentially allocated to the historical service staff corresponding to the historical order of the user.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention. It is obvious that the drawings in the following description are only some embodiments of the invention, and that for a person skilled in the art, other drawings can be derived from them without inventive effort. In the drawings:
FIG. 1 schematically illustrates a flow diagram of an order allocation method according to one embodiment of the invention;
FIG. 2 schematically illustrates a flow diagram for assigning a target order to a history service person, according to an embodiment of the invention;
FIG. 3 schematically illustrates a flow diagram of a policy assignment method according to one embodiment of the invention;
FIG. 4 schematically illustrates a block diagram of an order distribution apparatus according to one embodiment of the invention;
FIG. 5 illustrates a schematic structural diagram of a computer system suitable for use with the electronic device to implement an embodiment of the invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.
Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided to provide a thorough understanding of embodiments of the invention. One skilled in the relevant art will recognize, however, that the invention may be practiced without one or more of the specific details, or with other methods, components, devices, steps, and so forth. In other instances, well-known methods, devices, implementations or operations have not been shown or described in detail to avoid obscuring aspects of the invention.
The block diagrams shown in the figures are functional entities only and do not necessarily correspond to physically separate entities. I.e. these functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor means and/or microcontroller means.
The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the contents and operations/steps, nor do they necessarily have to be performed in the order described. For example, some operations/steps may be decomposed, and some operations/steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.
Fig. 1 schematically shows a flowchart of an order distribution method according to an embodiment of the present invention, and an execution subject of the order distribution method may be a device having a calculation processing function, such as a server or the like.
Referring to fig. 1, an order allocation method according to an embodiment of the present invention includes the following steps S110, S120, and S130, and details of implementation of the steps are described in detail as follows:
in step S110, a target order requiring allocation of service personnel is obtained.
In one embodiment of the invention, the order may be an insurance order, a take-away order, an after-market order, or the like. The target order of the service person needing to be distributed can be an order of the service person not needing to be distributed, which is submitted by the user in a self-service mode, for example, a policy generated by the user for self-service purchase of insurance on an insurance company website and a WeChat public number, a takeout order needing to be distributed, which is submitted by the user in a self-service mode through an application program, and the like.
In step S120, a history service person assigned to the history order of the user is determined according to the user information included in the target order.
In one embodiment of the invention, the information of the user contained in the target order may be information of the user who submitted the order, or information of other users contained in the order. For example, if the target order is a policy, the user's information contained in the policy may be information of the applicant; if the target order is a take-away order, the information of the user included in the take-away order may be information of the consignee; if the target order is an after-market service order, the information of the user included in the after-market service order may be information of a person who needs the after-market service, or the like.
In one embodiment of the invention, the historical service personnel is the service personnel assigned to the historical order of the user, such as the service personnel to which the insurance policy previously purchased by the user was assigned, the distributor to which the prior takeaway order of the user was assigned, the after-market service personnel to which the after-market service order previously submitted by the user was assigned, and the like.
In step S130, the target order is assigned to the history service personnel.
In an embodiment of the present invention, as shown in fig. 2, the allocating the target order to the history service personnel according to the embodiment of the present invention includes:
in step S210, the number of history service personnel is determined.
In one embodiment of the invention, the number of historical service personnel may be determined based on all historical orders of the user or the service personnel assigned to the historical orders over a predetermined period of time (e.g., the last N months). Such as: if the user has 3 policy before, the three policy are maintained by different service personnel respectively, then the number of the historical service personnel is 3; if the user has 3 prior policies, which are maintained by the same service person, the number of history service persons is 1.
Step S220, if the historical service staff is a plurality of service staff, the target order is allocated to one of the plurality of service staff according to a relationship between the plurality of service staff and the historical order of the user.
In one embodiment of the present invention, the relationship between the plurality of service persons and the historical orders of the user may be the number of historical orders to which the respective service person is assigned, or may be the time at which the respective historical orders are assigned to the respective service person, or the like.
In an embodiment of the present invention, step S220 may specifically include: determining the quantity of the historical orders distributed to each service person in the plurality of service persons according to the relation between the plurality of service persons and the historical orders of the user; determining the target service personnel with the most historical orders distributed to the plurality of service personnel according to the quantity of the historical orders distributed to each service personnel; and distributing the target order to the target service personnel. The technical solution of this embodiment enables the target order of the service person to be allocated to the service person whose maintenance history order quantity is the largest.
In another embodiment of the present invention, step S220 may specifically include: determining a target service person corresponding to an order with an order date closest to the current date in the historical orders according to the relation between the plurality of service persons and the historical orders of the user; and distributing the target order to the target service personnel. The technical scheme of the embodiment enables the target order of the service personnel needing to be allocated to the service personnel corresponding to the latest order.
The above embodiment illustrates how the target order is allocated in the case where the number of the history service personnel is plural, and in one embodiment of the present invention, if the number of the history service personnel is one, the target order may be directly allocated to the history service personnel.
In addition, in an embodiment of the present invention, if a historical service person is not determined according to the information of the user, the target order is allocated to a corresponding management mechanism according to the information of the user, so that the management mechanism allocates the target order to a corresponding service person.
In one embodiment of the invention, it is not determined from the information of the user that the historical service person may be that the user has no historical order and therefore no historical service person, or that the user has a historical order but has no service person assigned to the historical order. The management authority may be an authority for managing orders within a certain area, for example the management authority may be branch offices, each of which is responsible for order business within a respective area.
In an embodiment of the present invention, allocating the target order to the corresponding management entity according to the information of the user may specifically include: if the user information contains the address information of the user, distributing the target order to a management mechanism corresponding to the address information; if the user information does not contain the address information of the user, determining the certificate address of the user according to the certificate information contained in the user information, and distributing the target order to a management mechanism corresponding to the certificate address.
That is, in this embodiment, the target order may be preferentially assigned to the management entity corresponding to the address information included in the information of the user, and if the address information is not included in the information of the user, the target order may be assigned to the management entity corresponding to the certificate address determined from the certificate information. For example, for an insurance order, if the insurance order contains address information of an applicant, the insurance order can be allocated to a branch company corresponding to the address information according to the address information of the applicant; if the insurance order does not contain address information for the applicant, the applicant's certificate address can be determined from the applicant's identification number and the insurance order can then be assigned to the branch corresponding to the certificate address.
In an embodiment of the present invention, when the target order is allocated to a corresponding management organization, an identifier of a designated person in the management organization may be obtained, where the designated person is configured to receive an order of an unassigned service person, and then allocate the target order to the designated person according to the identifier of the designated person. The designated person may be a real person in the management organization or a virtual non-real person.
In the following, referring to fig. 3, a specific application scenario of the embodiment of the present invention is described in detail by taking an order as a policy and a service person as an agent. Referring to fig. 3, a policy assignment method according to an embodiment of the present invention includes the steps of:
step S301, the client selects insurance products by self and fills in client information.
In one embodiment of the invention, the customer can self-help select insurance products on the website or WeChat public number of the insurance company and fill in the customer information. The customer information may include applicant information (e.g., name, identification number, mobile phone number, etc.), insured person information (e.g., name, identification number, mobile phone number, etc.), and so forth.
Step S302, the server receives the client information, calls a client insurance record interface, and inquires the attribution of the agent of the client.
In one embodiment of the invention, the server side can call the historical insurance record of the client according to the client information to obtain whether the client has the attribution of the agent. Specifically, if the client has a historical record of insurances and a previous policy has been assigned an agent, it may be determined that the client has agent affiliation.
Step S303, judging whether the client has the attribution of the agent, if so, executing step S307; otherwise, step S304 is performed.
And step S304, calling a branch analysis model, matching the branch to which the client belongs, and acquiring the dummy employee number in the branch.
In one embodiment of the invention, the branch analysis model is used for analyzing the branch to which the client belongs, and specifically, the branch to which the client belongs is determined according to the information of the client. For example, if a customer fills in a specific address, the branch company of the corresponding area can be matched according to the address; if the customer does not fill in the specific address, the certificate address of the customer can be obtained according to the identity card number of the customer (since the identity card number comprises the address identification position, the certificate address of the customer can be obtained based on the identity card number), and the branch company of the area where the certificate address is located is matched according to the certificate address.
In one embodiment of the invention, the dummy human numbers are for the affiliates to receive the policy of the unassigned agent, i.e., the policies assigned to the affiliates are each assigned under the name of the dummy human number.
Step S305, payment generates insurance policy.
In one embodiment of the invention, after determining the agents to which the policy needs to be assigned, the customer may make a payment to generate the policy. It should be noted that in other embodiments of the present invention, the customer may make a payment first and then distribute the agent after the payment. Wherein the process of assigning agents to the policy may be imperceptible to the customer or the assignment process may be presented to the user.
And step S306, the branch company acquires the insurance policy under the dummy name and the client, and distributes according to the strategy.
In one embodiment of the invention, the branch office may obtain the policy and customer under the name of the fake at intervals (e.g., hourly, daily, weekly, etc.) and then distribute the policy. For example, policies under the name of a counterfeiter and customers may be assigned to corresponding agents according to a sales incentive policy.
Step S307, if the client has the agent attribution, judging whether the number of the agents of the client is more than 1, and if the number of the agents of the client is more than 1, executing step S308; if the number of agents of the client is only 1, step S309 is executed.
Step S308, determining the agent of the policy according to the customer analysis model.
In one embodiment of the invention, the customer analysis model is used to determine the agent to which the new policy corresponds based on the relationship between the agent and the customer's historical policy. For example, an agent of a policy that is up-to-date with the customer may be identified as an agent of the new policy; or may determine the agent that is assigned the most historical policies and then assign the new policy to that agent.
In step S309, the unique agent is determined to be an agent of the policy.
Step S310, payment generates insurance policy.
Similar to the foregoing description, in this embodiment, after determining the agents to which the policy needs to be assigned, the customer may make a payment to generate the policy. In other embodiments of the invention, the customer may also make a payment before the agent is assigned.
According to the technical scheme of the embodiment of the invention, the new policy of the user can be preferentially distributed to the agents of the existing policy of the client, so that the problem of malicious policy competition among the agents can be avoided; meanwhile, the branch company can distribute the policy without attribution of the agent according to the corresponding policy, so that the sales policy can be better implemented, and the agent is stimulated while the relatively fair competition is realized. Further, for the policy assigned to the branch dummy name, a commission can not be issued to the agent, and thus the expenditure cost of the insurance company can be reduced.
It should be noted that, the above embodiment describes the policy distribution scheme of the embodiment of the present invention with an order as a policy, and for other types of order distribution, such as a take-out order, an after-sales service order, and the like, the technical scheme of the above embodiment of the present invention may be used to perform distribution.
Embodiments of the apparatus of the present invention will be described below, which may be used to implement the order allocation method of the present invention described above.
FIG. 4 schematically illustrates a block diagram of an order distribution apparatus according to one embodiment of the invention.
Referring to fig. 4, an order distribution apparatus 400 according to an embodiment of the present invention includes: an acquisition unit 402, a determination unit 404 and an allocation unit 406.
The obtaining unit 402 is configured to obtain a target order of a service person to be allocated; the determining unit 404 is configured to determine, according to information of the user included in the target order, a history service person allocated to a history order of the user; an assigning unit 406 is used for assigning the target order to the history service personnel.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is configured to: determining the number of the historical service personnel; and if the historical service personnel are a plurality of service personnel, distributing the target order to one of the plurality of service personnel according to the relation between the plurality of service personnel and the historical order of the user.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is configured to: determining the quantity of the historical orders distributed to each service person in the plurality of service persons according to the relation between the plurality of service persons and the historical orders of the user; determining the target service personnel with the most historical orders distributed to the plurality of service personnel according to the quantity of the historical orders distributed to each service personnel; and distributing the target order to the target service personnel.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is configured to: determining a target service person corresponding to an order with an order date closest to the current date in the historical orders according to the relation between the plurality of service persons and the historical orders of the user; and distributing the target order to the target service personnel.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is configured to: and if the historical service personnel is one service personnel, distributing the target order to the historical service personnel.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is further configured to: and if the historical service personnel are not determined according to the information of the user, distributing the target order to a corresponding management mechanism according to the information of the user so that the management mechanism distributes the target order to the corresponding service personnel.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is configured to: if the user information contains the address information of the user, distributing the target order to a management mechanism corresponding to the address information; if the user information does not contain the address information of the user, determining the certificate address of the user according to the certificate information contained in the user information, and distributing the target order to a management mechanism corresponding to the certificate address.
In an embodiment of the present invention, based on the foregoing solution, the allocating unit 406 is configured to: acquiring an identifier of a designated person in the management mechanism, wherein the designated person is used for receiving an order of an unassigned service person; assigning the target order to the designated personnel.
In an embodiment of the invention, based on the above scheme, the target order comprises a self-service insurance order, and the information of the user comprises information of an applicant in the insurance order.
For details that are not disclosed in the embodiments of the apparatus of the present invention, please refer to the above-mentioned embodiments of the order distribution method of the present invention for the functional modules of the order distribution apparatus of the exemplary embodiment of the present invention correspond to the steps of the above-mentioned exemplary embodiment of the order distribution method.
Referring now to FIG. 5, shown is a block diagram of a computer system 500 suitable for use in implementing an electronic device of an embodiment of the present invention. The computer system 500 of the electronic device shown in fig. 5 is only an example, and should not bring any limitation to the function and the scope of the use of the embodiments of the present invention.
As shown in fig. 5, the computer system 500 includes a Central Processing Unit (CPU)501 that can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM)502 or a program loaded from a storage section 508 into a Random Access Memory (RAM) 503. In the RAM 503, various programs and data necessary for system operation are also stored. The CPU 501, ROM 502, and RAM 503 are connected to each other via a bus 504. An input/output (I/O) interface 505 is also connected to bus 504.
The following components are connected to the I/O interface 505: an input portion 506 including a keyboard, a mouse, and the like; an output portion 507 including a display such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage portion 508 including a hard disk and the like; and a communication section 509 including a network interface card such as a LAN card, a modem, or the like. The communication section 509 performs communication processing via a network such as the internet. The driver 510 is also connected to the I/O interface 505 as necessary. A removable medium 511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 510 as necessary, so that a computer program read out therefrom is mounted into the storage section 508 as necessary.
In particular, according to an embodiment of the present invention, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the invention include a computer program product comprising a computer program embodied on a computer-readable medium, the computer program comprising program code for performing the method illustrated in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 509, and/or installed from the removable medium 511. The above-described functions defined in the system of the present application are executed when the computer program is executed by the Central Processing Unit (CPU) 501.
It should be noted that the computer readable medium shown in the present invention can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present invention, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units described in the embodiments of the present invention may be implemented by software, or may be implemented by hardware, and the described units may also be disposed in a processor. Wherein the names of the elements do not in some way constitute a limitation on the elements themselves.
As another aspect, the present application also provides a computer-readable medium, which may be contained in the electronic device described in the above embodiments; or may exist separately without being assembled into the electronic device. The computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to implement the order distribution method as described in the above embodiments.
For example, the electronic device may implement the following as shown in fig. 1: step S110, obtaining a target order of service personnel needing to be distributed; step S120, determining the historical service personnel allocated to the historical order of the user according to the information of the user contained in the target order; step S130, distributing the target order to the history service personnel.
As another example, the electronic device may implement the steps shown in fig. 2 and 3.
It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functionality of two or more modules or units described above may be embodied in one module or unit, according to embodiments of the invention. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiment of the present invention can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which can be a personal computer, a server, a touch terminal, or a network device, etc.) to execute the method according to the embodiment of the present invention.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.
It will be understood that the invention is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (9)
1. An order allocation method, comprising:
acquiring a target order of a service person to be distributed;
determining historical service personnel allocated to the historical order of the user according to the information of the user contained in the target order;
distributing the target order to the history service personnel;
if the historical service personnel are not determined according to the information of the user, distributing the target order to a corresponding management mechanism according to the information of the user so that the management mechanism distributes the target order to the corresponding service personnel;
the management mechanism is a branch company, and the step of distributing the target orders to the corresponding management mechanism according to the user information comprises the following steps:
calling a branch analysis model, matching a branch to which the target order belongs, and acquiring an identifier of a designated person in the branch, wherein the designated person is used for receiving an order of an unassigned service person; and distributing the target order to the appointed personnel according to the identification of the appointed personnel, wherein the appointed personnel are dummy personnel numbers in the branch company, and the target order under the dummy personnel numbers is distributed according to a strategy.
2. The order allocation method according to claim 1, wherein allocating the target order to the history service person comprises:
and if the historical service personnel are a plurality of service personnel, distributing the target order to one of the plurality of service personnel according to the relation between the plurality of service personnel and the historical order of the user.
3. The order distribution method according to claim 2, wherein distributing the target order to one of the plurality of service people according to a relationship between the plurality of service people and the historical order of the user comprises:
determining the quantity of the historical orders distributed to each service person in the plurality of service persons according to the relation between the plurality of service persons and the historical orders of the user;
determining the target service personnel with the most historical orders distributed to the plurality of service personnel according to the quantity of the historical orders distributed to each service personnel;
and distributing the target order to the target service personnel.
4. The order distribution method according to claim 2, wherein distributing the target order to one of the plurality of service people according to a relationship between the plurality of service people and the historical order of the user comprises:
determining a target service person corresponding to an order with an order date closest to the current date in the historical orders according to the relation between the plurality of service persons and the historical orders of the user;
and distributing the target order to the target service personnel.
5. The order distribution method according to claim 1, wherein distributing the target order to a corresponding management entity according to the user information comprises:
if the user information contains the address information of the user, distributing the target order to a management mechanism corresponding to the address information;
if the user information does not contain the address information of the user, determining the certificate address of the user according to the certificate information contained in the user information, and distributing the target order to a management mechanism corresponding to the certificate address.
6. The order distribution method according to any one of claims 1 to 5, wherein the target order comprises a self-purchased insurance order, and the user's information comprises applicant information in the insurance order.
7. An order distribution apparatus, comprising:
the acquisition unit is used for acquiring a target order of a service person needing to be distributed;
the determining unit is used for determining the historical service personnel allocated to the historical order of the user according to the information of the user contained in the target order;
the distribution unit is used for distributing the target order to the historical service personnel;
the allocation unit is further configured to: if the historical service personnel are not determined according to the information of the user, distributing the target order to a corresponding management mechanism according to the information of the user so that the management mechanism distributes the target order to the corresponding service personnel;
the administrative authority is a branch office, and the allocation unit is further configured to: calling a branch analysis model, matching a branch to which the target order belongs, and acquiring an identifier of a designated person in the branch, wherein the designated person is used for receiving an order of an unassigned service person; and distributing the target order to the appointed personnel according to the identification of the appointed personnel, wherein the appointed personnel are dummy personnel numbers in the branch company, and the target order under the dummy personnel numbers is distributed according to a strategy.
8. A computer-readable medium, on which a computer program is stored which, when being executed by a processor, carries out the order allocation method according to any one of claims 1 to 6.
9. An electronic device, comprising:
one or more processors;
storage means for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to carry out the order distribution method of any one of claims 1 to 6.
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| CN201810672393.9A CN108898306B (en) | 2018-06-26 | 2018-06-26 | Order allocation method, device, medium and electronic equipment |
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| CN201810672393.9A CN108898306B (en) | 2018-06-26 | 2018-06-26 | Order allocation method, device, medium and electronic equipment |
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| CN110210982A (en) * | 2019-04-17 | 2019-09-06 | 深圳壹账通智能科技有限公司 | Order allocation method, device, server and storage medium |
| CN110070289B (en) * | 2019-04-19 | 2023-03-24 | 苏州达家迎信息技术有限公司 | Task allocation method, device, equipment and storage medium |
| CN110991903A (en) * | 2019-12-05 | 2020-04-10 | 苏州达家迎信息技术有限公司 | Service personnel allocation method, device, equipment and storage medium |
| CN112036738A (en) * | 2020-08-28 | 2020-12-04 | 中国建设银行股份有限公司 | Service order distribution method and device, electronic equipment and storage medium |
| CN113469423A (en) * | 2021-06-18 | 2021-10-01 | 北京明略软件系统有限公司 | Resource allocation method, device, storage medium and electronic equipment |
| CN113689303A (en) * | 2021-09-10 | 2021-11-23 | 平安医疗健康管理股份有限公司 | Method and device for distributing protocol data, computer equipment and storage medium |
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| US8688770B2 (en) * | 2011-03-30 | 2014-04-01 | Webtech Wireless Inc. | System and method for job management between mobile devices |
| CN107451878B (en) * | 2017-06-01 | 2018-08-14 | 北京小度信息科技有限公司 | order processing method and device |
| CN107357852A (en) * | 2017-06-28 | 2017-11-17 | 镇江五八到家供应链管理服务有限公司 | A kind of determination methods of shipping driver to order wish |
| CN107784432A (en) * | 2017-09-26 | 2018-03-09 | 平安科技（深圳）有限公司 | A kind of method for distributing business and terminal device |
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