CN110992573A - Method and system for distributing numbers - Google Patents
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- CN110992573A CN110992573A CN201911201391.2A CN201911201391A CN110992573A CN 110992573 A CN110992573 A CN 110992573A CN 201911201391 A CN201911201391 A CN 201911201391A CN 110992573 A CN110992573 A CN 110992573A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention provides a method and a system for distributing numbers, wherein the method comprises the following steps: acquiring a client number calling request containing the outgoing time of a client, and acquiring the current queuing number and the service type of the un-transacted number; calculating the time length required by transacting the service types of the un-transacted numbers to obtain the time length of the pre-transacted service; and distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time. In the scheme, the duration required by handling the service types of the numbers which are not handled is calculated, and the duration of the service which is handled in advance is obtained. And distributing a queuing number for the client according to the duration of the pre-transacted service and the outgoing duration of the client. When the client returns to the transaction service after going out to transact other transactions, the client is ensured not to miss the own queuing number, the client is prevented from re-fetching and re-queuing due to missing of the queuing number, and the service experience of the client is improved.
Description
Technical Field
The invention relates to the technical field of data processing, in particular to a method and a system for distributing numbers.
Background
With the increase of population, business handling places such as bank outlets, government affair service halls, mobile phone business halls and the like face greater business handling pressure, and clients generally need to take numbers first and then queue according to the numbers taken in the business handling process.
The current way to assign numbers to customers is: and allocating the next queuing number of the current queuing number to the client. In the process of queuing and handling the business, if the queue is long, the client usually chooses to go out first to handle other business. However, the client does not know the specific queuing time of the client, and the client may miss the queuing number after handling other transactions, so that the client needs to fetch and queue again, which wastes a lot of time and causes poor service experience of the client.
Disclosure of Invention
In view of this, embodiments of the present invention provide a method and system for allocating numbers to avoid a client from re-fetching and re-queuing to miss a queued number.
In order to achieve the above purpose, the embodiments of the present invention provide the following technical solutions:
the first aspect of the embodiments of the present invention discloses a method for allocating numbers, where the method includes:
acquiring a client number calling request, wherein the client number calling request at least comprises the outgoing time length of a client;
acquiring the current queuing number and the service type of the number which is not handled;
calculating the duration required by handling the service types of the un-handled numbers to obtain the duration of the pre-handled service;
and distributing a queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time.
Preferably, the allocating a queuing number to the client according to the current queuing number, the outgoing duration and the pre-transaction duration includes:
determining whether the outgoing duration is greater than or equal to the pre-transaction service duration;
if the outgoing time length is less than the pre-transaction service time length, allocating the next queuing number of the current queuing number to the client;
if the outgoing duration is greater than or equal to the pre-transaction service duration, determining the number of extension numbers according to the outgoing duration and the pre-transaction service duration;
and allocating the queuing number of the extension number after the current queuing number to the client.
Preferably, the calculating a duration required for transacting the service type of the un-transacted number to obtain a service duration to be transacted includes:
determining the handling time length corresponding to the service type of each un-handled number;
and accumulating and calculating the handling time corresponding to the service type of each un-handled number to obtain the service duration to be handled in advance.
Preferably, the determining the number of the extension number according to the outgoing duration and the pre-transaction duration includes:
determining the difference value between the outgoing time length and the pre-transaction service time length;
and calculating the ratio of the difference value to the average service handling time to obtain the number of the extension numbers.
Preferably, the determining the number of the extension number according to the outgoing duration and the pre-transaction duration includes:
determining the difference value between the outgoing time length and the pre-transaction service time length;
calculating the ratio of the difference value to the average service handling time;
and calculating the sum of the ratio and the number of the redundant numbers to obtain the number of the extension numbers.
A second aspect of the embodiments of the present invention discloses a system for assigning numbers, the system including:
the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring a client number calling request which at least comprises the outgoing time length of a client;
the second acquisition unit is used for acquiring the current queuing number and the service type of the number which is not transacted;
the calculation unit is used for calculating the time length required by the service types of the numbers which are not handled to obtain the time length of the service which is handled in advance;
and the distribution unit is used for distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time.
Preferably, the distribution unit includes:
a determining module, configured to determine whether the outgoing duration is greater than or equal to the pre-transaction service duration, execute a first allocating module if the outgoing duration is less than the pre-transaction service duration, and execute a second allocating module if the outgoing duration is greater than or equal to the pre-transaction service duration;
the first allocation module is used for allocating the next queuing number of the current queuing number to the client;
and the second distribution module is used for determining the number of the extension numbers according to the outgoing time length and the pre-transaction service time length, and distributing the queuing number of the extension numbers after the current queuing number to the client.
Preferably, the calculation unit includes:
the determining module is used for determining the handling time length corresponding to the service type of each un-handled number;
and the calculation module is used for cumulatively calculating the handling time corresponding to the service type of each un-handled number to obtain the service handling time in advance.
Preferably, the second allocating module is specifically configured to: and determining the difference between the outgoing time length and the service pre-handling time length, and calculating the ratio of the difference to the average service handling time length to obtain the number of the extension numbers.
Preferably, the second allocating module is specifically configured to: and determining the difference between the outgoing time length and the service pre-handling time length, calculating the ratio of the difference to the average service handling time length, and calculating the sum of the ratio and the number of the redundant numbers to obtain the number of the extension numbers.
Based on the method and the system for distributing numbers provided by the embodiment of the invention, the method comprises the following steps: acquiring a client number calling request containing the outgoing time of a client, and acquiring the current queuing number and the service type of the un-transacted number; calculating the time length required by transacting the service types of the un-transacted numbers to obtain the time length of the pre-transacted service; and distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time. In the scheme, the duration required by handling the service types of the numbers which are not handled is calculated, and the duration of the service which is handled in advance is obtained. And distributing a queuing number for the client according to the duration of the pre-transacted service and the outgoing duration of the client. When the client returns to the transaction service after going out to transact other transactions, the client is ensured not to miss the own queuing number, the client is prevented from re-fetching and re-queuing due to missing of the queuing number, and the service experience of the client is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a flowchart of a method for assigning numbers according to an embodiment of the present invention;
FIG. 2 is a flowchart of allocating queuing numbers according to an embodiment of the present invention;
fig. 3 is a block diagram of a system for assigning numbers according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In this application, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
As known in the background art, when a client transacts queuing services, if the queuing queue is long, the client can choose to go out to transact other transactions. However, the client does not know the specific queuing time of the client, and the client may miss the queuing number of the client when returning to transact business, so that the client needs to fetch and queue again, a large amount of time is wasted, and the service experience of the client is poor.
Therefore, the embodiment of the invention provides a method and a system for allocating numbers, which are used for calculating the time length required by handling the service types of the numbers which are not handled to obtain the time length of the service which is handled in advance. And distributing a queuing number for the client according to the pre-transaction service duration and the outgoing duration of the client so as to ensure that the client does not miss the own queuing number when returning to the transaction.
Referring to fig. 1, a flowchart of a method for assigning numbers according to an embodiment of the present invention is shown, where the method includes the following steps:
step S101: and acquiring a client number calling request.
In the process of implementing step S101 specifically, a client may send the client number calling request in multiple ways when taking a number, and the client number calling request carries an outgoing duration. The length of the outgoing time indicates the length of time that the client needs to leave the business handling place.
For example: and the client sends the client number calling request in a mobile phone client, a WeChat public number or a number fetching machine and other modes.
Step S102: and acquiring the service types of the current queuing number and the number which is not handled.
It should be noted that, the current queuing number refers to: the last in sequence of all outstanding numbers that are ranked before the customer. For example: assuming that the customer is 9 people in line in front of it, the current queuing number is 9.
In the process of implementing step S102 specifically, a service type corresponding to each of the un-handled numbers ranked in front of the client is obtained.
Step S103: and calculating the duration required by handling the service types of the un-handled numbers to obtain the duration of the pre-handled service.
It should be noted that, transaction duration data of various service types in a preset duration of a service transaction place are collected in advance, and an average transaction duration of each service type is determined according to all the transaction duration data.
For example: all the transaction duration data of 10 service types in the service transaction place in three months are collected, and the average transaction duration of each service type is determined.
In the process of implementing step S103 specifically, the transaction duration corresponding to the service type of each un-transacted number is determined, and the transaction duration corresponding to the service type of each un-transacted number is calculated cumulatively to obtain the pre-transaction service duration.
It can be understood that the pre-transaction service duration is a predicted queuing duration corresponding to the client.
Step S104: and distributing a queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time.
In the process of implementing step S104, the outgoing duration and the pre-transaction duration are compared, and the nth queuing number after the current queuing number is allocated to the client, so as to ensure that the client does not miss its own queuing number after returning to the service transaction place.
It should be noted that after the queue number is allocated to the customer, other customers automatically skip the queue number when taking a number.
In the embodiment of the invention, a client number calling request containing the outgoing time of a client is obtained, and the service types of the current queuing number and the number which is not transacted are obtained. And calculating the time length required by transacting the service types of the un-transacted numbers to obtain the time length of the pre-transacted service. And distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time. When the client returns to the transaction service after going out to transact other transactions, the client is ensured not to miss the own queuing number, the client is prevented from re-fetching and re-queuing due to missing of the queuing number, and the service experience of the client is improved.
In the above embodiment of the present invention, referring to fig. 2, the process of allocating a queuing number to the client involved in step S104 in fig. 1 shows a flowchart of allocating a queuing number according to an embodiment of the present invention, which includes the following steps:
step S201: and determining whether the outgoing duration is greater than or equal to the pre-transaction service duration. And if the outgoing duration is less than the pre-transaction service duration, executing step S202. And if the outgoing duration is greater than or equal to the pre-transaction service duration, executing step S203.
In the process of implementing step S201 specifically, the outgoing duration is compared with the pre-transaction duration. And if the outgoing time length is less than the pre-transaction service time length, allocating the next queuing number of the current queuing number to the client.
That is to say, it can be known from the foregoing that the pre-queuing service duration is the queuing duration corresponding to the client, and when the outgoing duration of the client is less than the queuing duration, in order to ensure that the client can handle the service as soon as possible, the next queuing number of the current queuing number is allocated to the client.
For example: and 9 people are in queue before the client, the pre-transaction service duration is 60 minutes, the outgoing duration of the client is 50 minutes, and the queue number of 10 is directly allocated to the client.
If the outgoing time length is greater than or equal to the pre-transaction service time length, calculating the number of extension numbers, and allocating the queuing number of the extension numbers after the current queuing number to the client.
That is, when the length of time the customer is out is greater than or equal to the length of time queued, indicating that the customer has not returned to the business transaction facility when other customers queued up before the customer have finished transacting business. Therefore, the number of the extension numbers needs to be calculated, the queuing number of the extension number after the current queuing number is distributed to the client, and the client is ensured not to need to fetch and queue again when returning to transact business.
Step S202: and allocating the next queuing number of the current queuing number to the client.
Step S203: and determining the number of the extension numbers according to the outgoing time length and the pre-transaction service time length.
In the process of implementing step S203, the calculation of the number of extension numbers includes, but is not limited to, the following two ways.
The first method is as follows: and as shown in a formula (1), determining a difference value between the outgoing time length and the pre-service handling time length, and calculating a ratio of the difference value to the average service handling time length to obtain the number of the extension numbers.
L＝V/W(1)
Wherein, L is the number of the extension number and rounded up, V is the difference between the outgoing time and the service pre-handling time, and W is the average service handling time.
It should be noted that, the average transaction duration of each service handled by the service handling place is counted in advance.
The second method comprises the following steps: and as shown in a formula (2), determining a difference value between the outgoing time length and the pre-transaction service time length, calculating a ratio of the difference value to the average service time length, and calculating the sum of the ratio and the number of the redundant numbers to obtain the number of the extension numbers.
L＝V/W+M(2)
Wherein, L is the number of the extension number, rounding up, V is the difference between the outgoing time length and the service pre-handling time length, W is the average service handling time length, and M is the number of the redundant number.
It should be noted that the number of the redundant numbers may be set according to the flow of people in the business handling place, and is not specifically limited herein.
Step S204: and allocating the queuing number of the extension number after the current queuing number to the client.
In the process of implementing step S204 specifically, after determining the number of extension numbers, allocating the queuing number of the number of extension numbers after the current queuing number to the client.
For example: assuming that the current queuing number is 9 and the number of extension numbers is 5, 14 is allocated to the customer.
In the embodiment of the invention, the outgoing time length and the pre-transaction service time length are compared, and whether the queuing number next to the current queuing number is allocated to the client or the queuing number with the number after the current queuing number being prolonged is allocated to the client is determined. The method and the system ensure that the client does not miss the own queuing number when returning to transact the business, avoid the client from re-fetching numbers and re-queuing due to missing the queuing number, and improve the service experience of the client.
Corresponding to the method for allocating numbers provided by the embodiment of the present invention, referring to fig. 3, an embodiment of the present invention further provides a structural block diagram of a system for allocating numbers, where the system includes: a first acquisition unit 301, a second acquisition unit 302, a calculation unit 303, and an allocation unit 304;
a first obtaining unit 301, configured to obtain a client number calling request, where the client number calling request at least includes an outgoing duration of a client.
A second obtaining unit 302, configured to obtain a current queuing number and a service type of an un-transacted number;
and the calculating unit 303 is configured to calculate a duration required for handling the service type of the un-handled number, so as to obtain a duration of the pre-handled service.
And the allocating unit 304 is configured to allocate a queuing number to the client according to the current queuing number, the outgoing duration and the pre-transaction duration.
In the embodiment of the invention, a client number calling request containing the outgoing time of a client is obtained, and the service types of the current queuing number and the number which is not transacted are obtained. And calculating the time length required by transacting the service types of the un-transacted numbers to obtain the time length of the pre-transacted service. And distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time. When the client returns to the transaction service after going out to transact other transactions, the client is ensured not to miss the own queuing number, the client is prevented from re-fetching and re-queuing due to missing of the queuing number, and the service experience of the client is improved.
Preferably, in conjunction with fig. 3, the distribution unit 304 includes: a determination module 3, a first allocation module and a second allocation module. The execution principle of each module is as follows:
and the determining module is used for determining whether the outgoing time length is greater than or equal to the pre-transaction service time length, executing the first distributing module if the outgoing time length is less than the pre-transaction service time length, and executing the second distributing module if the outgoing time length is greater than or equal to the pre-transaction service time length.
And the first allocation module is used for allocating the next queuing number of the current queuing number to the client.
And the second distribution module is used for determining the number of the extension numbers according to the outgoing time length and the pre-transaction service time length, and distributing the queuing number of the extension numbers after the current queuing number to the client.
In a specific implementation, the second allocating module is specifically configured to: and determining the difference between the outgoing time length and the service pre-handling time length, and calculating the ratio of the difference to the average service handling time length to obtain the number of the extension numbers.
In another specific implementation, the second allocating module is specifically configured to: and determining the difference between the outgoing time length and the service pre-handling time length, calculating the ratio of the difference to the average service handling time length, and calculating the sum of the ratio and the number of the redundant numbers to obtain the number of the extension numbers.
In the embodiment of the invention, the outgoing time length and the pre-transaction service time length are compared, and whether the queuing number next to the current queuing number is allocated to the client or the queuing number with the number after the current queuing number being prolonged is allocated to the client is determined. The method and the system ensure that the client does not miss the own queuing number when returning to transact the business, avoid the client from re-fetching numbers and re-queuing due to missing the queuing number, and improve the service experience of the client.
Preferably, with reference to fig. 3, the calculating unit 303 includes: the device comprises a determining module and a calculating module, wherein the execution principle of each module is as follows:
and the determining module is used for determining the handling time length corresponding to the service type of each un-handled number.
And the calculation module is used for cumulatively calculating the handling time corresponding to the service type of each un-handled number to obtain the service handling time in advance.
To sum up, the embodiments of the present invention provide a method and a system for allocating numbers, where the method includes: acquiring a client number calling request containing the outgoing time of a client, and acquiring the current queuing number and the service type of the un-transacted number; calculating the time length required by transacting the service types of the un-transacted numbers to obtain the time length of the pre-transacted service; and distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time. In the scheme, the duration required by handling the service types of the numbers which are not handled is calculated, and the duration of the service which is handled in advance is obtained. And distributing a queuing number for the client according to the duration of the pre-transacted service and the outgoing duration of the client. When the client returns to the transaction service after going out to transact other transactions, the client is ensured not to miss the own queuing number, the client is prevented from re-fetching and re-queuing due to missing of the queuing number, and the service experience of the client is improved.
The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, the system or system embodiments are substantially similar to the method embodiments and therefore are described in a relatively simple manner, and reference may be made to some of the descriptions of the method embodiments for related points. The above-described system and system embodiments are only illustrative, wherein the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative components and steps have been described above generally in terms of their functionality in order to clearly illustrate this interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. A method of assigning numbers, the method comprising:
acquiring a client number calling request, wherein the client number calling request at least comprises the outgoing time length of a client;
acquiring the current queuing number and the service type of the number which is not handled;
calculating the duration required by handling the service types of the un-handled numbers to obtain the duration of the pre-handled service;
and distributing a queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time.
2. The method of claim 1, wherein said assigning a queuing number to said customer based on said current queuing number, said length of time to go out, and said length of time to pre-transact traffic comprises:
determining whether the outgoing duration is greater than or equal to the pre-transaction service duration;
if the outgoing time length is less than the pre-transaction service time length, allocating the next queuing number of the current queuing number to the client;
if the outgoing duration is greater than or equal to the pre-transaction service duration, determining the number of extension numbers according to the outgoing duration and the pre-transaction service duration;
and allocating the queuing number of the extension number after the current queuing number to the client.
3. The method according to claim 1, wherein the calculating a duration required for transacting the service type of the un-transacted number to obtain a pre-transacted service duration comprises:
determining the handling time length corresponding to the service type of each un-handled number;
and accumulating and calculating the handling time corresponding to the service type of each un-handled number to obtain the service duration to be handled in advance.
4. The method of claim 2, wherein determining the number of extension numbers based on the outgoing duration and the pre-transaction duration comprises:
determining the difference value between the outgoing time length and the pre-transaction service time length;
and calculating the ratio of the difference value to the average service handling time to obtain the number of the extension numbers.
5. The method of claim 2, wherein determining the number of extension numbers based on the outgoing duration and the pre-transaction duration comprises:
determining the difference value between the outgoing time length and the pre-transaction service time length;
calculating the ratio of the difference value to the average service handling time;
and calculating the sum of the ratio and the number of the redundant numbers to obtain the number of the extension numbers.
6. A system for assigning numbers, the system comprising:
the system comprises a first acquisition unit, a second acquisition unit and a third acquisition unit, wherein the first acquisition unit is used for acquiring a client number calling request which at least comprises the outgoing time length of a client;
the second acquisition unit is used for acquiring the current queuing number and the service type of the number which is not transacted;
the calculation unit is used for calculating the time length required by the service types of the numbers which are not handled to obtain the time length of the service which is handled in advance;
and the distribution unit is used for distributing the queuing number for the client according to the current queuing number, the outgoing time and the pre-transaction service time.
7. The system of claim 6, wherein the allocation unit comprises:
a determining module, configured to determine whether the outgoing duration is greater than or equal to the pre-transaction service duration, execute a first allocating module if the outgoing duration is less than the pre-transaction service duration, and execute a second allocating module if the outgoing duration is greater than or equal to the pre-transaction service duration;
the first allocation module is used for allocating the next queuing number of the current queuing number to the client;
and the second distribution module is used for determining the number of the extension numbers according to the outgoing time length and the pre-transaction service time length, and distributing the queuing number of the extension numbers after the current queuing number to the client.
8. The system of claim 6, wherein the computing unit comprises:
the determining module is used for determining the handling time length corresponding to the service type of each un-handled number;
and the calculation module is used for cumulatively calculating the handling time corresponding to the service type of each un-handled number to obtain the service handling time in advance.
9. The system of claim 7, wherein the second assignment module is specifically configured to: and determining the difference between the outgoing time length and the service pre-handling time length, and calculating the ratio of the difference to the average service handling time length to obtain the number of the extension numbers.
10. The system of claim 7, wherein the second assignment module is specifically configured to: and determining the difference between the outgoing time length and the service pre-handling time length, calculating the ratio of the difference to the average service handling time length, and calculating the sum of the ratio and the number of the redundant numbers to obtain the number of the extension numbers.
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Application publication date: 20200410 |