CN117592676A - Work-to-machine management system, method, equipment and storage medium - Google Patents
Work-to-machine management system, method, equipment and storage medium Download PDFInfo
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06316—Sequencing of tasks or work
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
- Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
- Y04S10/00—Systems supporting electrical power generation, transmission or distribution
- Y04S10/50—Systems or methods supporting the power network operation or management, involving a certain degree of interaction with the load-side end user applications
Abstract
The application discloses a worker's monotone management system, method, equipment and storage medium relates to the computer technology field, includes: the work order management module is used for receiving the work order information to obtain the current work order information to be processed including the number of the current work orders to be processed; the mode switching engine is used for dynamically switching a robbery mode or a dispatch mode according to a calculation result obtained based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently; the system comprises a first work order processing module, a second work order processing module and a first work order processing module, wherein the first work order processing module is used for processing a received work order request based on current work order information to be processed when the current work order processing module is switched to a first work order processing mode; and the dispatch processing module is used for dispatching the work orders based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel when the current work order mode is switched to the dispatch mode so as to finish the second work order operation. Timeliness and efficiency of work order processing can be effectively improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a labor-hour management system, method, device, and storage medium.
Background
At present, the labor intensity algorithm adopted by the operation and maintenance work of an enterprise is single, and when dispatching, robbing or other modes are carried out through the algorithm, some problems mainly exist, such as: the simple robbery mode can lead to part of work orders to be robbed without human robbery processing under the condition of less operation and maintenance personnel and large work order quantity; the simple dispatch type has the advantages that under the condition that the operation and maintenance personnel are more and the work order quantity is less, the participation degree of the operation and maintenance personnel is not high, and the dispatch is not timely or reasonable; based on the preemptive dispatch combination mode of configuration switching, the configuration switching needs to be manually performed, and the capability of dynamic adjustment along with workload is lacking. Thus, not only is the work order not processed in time easily caused, but also the processing efficiency is poor.
Disclosure of Invention
In view of the above, the present invention aims to provide a work order management system, method, device and storage medium, which can effectively improve timeliness and efficiency of work order processing. The specific scheme is as follows:
in a first aspect, the present application provides a worker-to-worker management system comprising:
the work order management module is used for receiving work order information sent after the preset service system generates the work order so as to obtain current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed;
the mode switching engine is used for carrying out corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switching a robbery order mode or a dispatch order mode according to the obtained calculation result;
the system comprises a first work order processing module, a second work order processing module and a first work order processing module, wherein the first work order processing module is used for processing a received work order request based on current work order information to be processed when the current work order processing module is switched to a first work order processing mode so as to finish corresponding first work order operation;
and the dispatch processing module is used for executing corresponding work order dispatch operation based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel when the current work order mode is switched to a dispatch mode so as to finish corresponding second work order dispatching operation.
Optionally, the industrial personal computer management system further includes:
and the scheduling success processing module is used for carrying out work order operation personnel information updating operation on the preempted work order or the sent work order.
Optionally, the order-robbing processing module includes:
the information release unit is used for executing corresponding new work order information release operation on each current operation and maintenance personnel based on the work order information to be processed currently;
and the request processing unit is used for processing the request based on the current work order to be processed when receiving the current order robbing request sent by each operation and maintenance personnel so as to complete corresponding request response operation.
Optionally, the order-robbing processing module further includes:
the order-robbing failure processing unit is used for storing the work orders to be processed which fail to rob the order to a preset order-dispatching queue.
Optionally, the dispatch processing module further includes:
the weighting factor calculating unit is used for calculating based on the work order waiting time length information corresponding to each work order to be processed in the preset order-dispatching queue so as to obtain target priority weighting factors corresponding to each work order to be processed.
Optionally, the dispatch processing module includes:
the work order priority determining unit is used for determining the work order priority corresponding to each work order to be processed in the preset work order dispatching queue based on target priority weighting factors, emergency degree information, work order category information and residual processing time length information corresponding to each work order to be processed in the preset work order dispatching queue;
the information acquisition unit is used for acquiring the current operation and maintenance personnel information containing the number of the current operation and maintenance personnel;
and the dispatch processing unit is used for dispatching the work orders based on the work order priority and the current operation and maintenance personnel information which respectively correspond to the work orders to be processed.
Optionally, the mode switching engine includes:
the mode switching unit is used for calculating the current average person generation dispatching list quantity by utilizing the current work list quantity to be processed and the current operation and maintenance personnel quantity, and dynamically switching the mode of the order taking or the mode of the order taking according to preset overflow configuration.
In a second aspect, the present application provides a method for managing industrial personal computer, including:
receiving work order information sent after a work order is generated by a preset service system so as to obtain current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed;
based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, carrying out corresponding calculation, and dynamically switching a robbery mode or a dispatch mode according to the obtained calculation result;
when the current work order information is switched to the first work order mode, processing the received first work order request based on the current work order information to be processed so as to finish corresponding first work order operation;
when the current work order mode is switched to the order sending mode, corresponding work order sending operation is executed based on preset order sending rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel, so that corresponding second work order operation is completed.
In a third aspect, the present application provides an electronic device, including:
a memory for storing a computer program;
and a processor for executing the computer program to implement the steps of the aforementioned industrial personal computer management method.
In a fourth aspect, the present application provides a computer readable storage medium storing a computer program which, when executed by a processor, implements the steps of the aforementioned worker task management method.
In the application, the work order management module to be processed is used for receiving the work order information sent after the work order is generated by the preset service system so as to obtain the current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed; the mode switching engine is used for carrying out corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switching a robbery order mode or a dispatch order mode according to the obtained calculation result; the system comprises a first work order processing module, a second work order processing module and a first work order processing module, wherein the first work order processing module is used for processing a received work order request based on current work order information to be processed when the current work order processing module is switched to a first work order processing mode so as to finish corresponding first work order operation; and the dispatch processing module is used for executing corresponding work order dispatch operation based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel when the current work order mode is switched to a dispatch mode so as to finish corresponding second work order dispatching operation. According to the method and the system, the work orders are automatically judged to be processed by operation and maintenance personnel in a mode of robbing the work orders or passively dispatching the work orders according to the number of the work orders to be processed, so that all the work orders are timely issued to the operation and maintenance personnel for processing. Thus, timeliness and efficiency of work order processing can be effectively improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings that are required to be used in the embodiments or the description of the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and that other drawings can be obtained according to the provided drawings without inventive effort for a person skilled in the art.
FIG. 1 is a schematic structural diagram of a work-to-machine management system provided in the present application;
FIG. 2 is a schematic diagram of a specific industrial personal computer management process provided in the present application;
FIG. 3 is a flow chart of a method for managing industrial and monotonic operation provided in the present application;
fig. 4 is a block diagram of an electronic device provided in the present application.
Detailed Description
The following description of the embodiments of the present invention will be made clearly and completely with reference to the accompanying drawings, in which it is apparent that the embodiments described are only some embodiments of the present invention, but not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
At present, the labor intensity algorithm adopted by the operation and maintenance work of an enterprise is single, and when dispatching, robbing or other modes are carried out through the algorithm, some problems mainly exist, such as: the simple robbery mode can lead to part of work orders to be robbed without human robbery processing under the condition of less operation and maintenance personnel and large work order quantity; the simple dispatch type has the advantages that under the condition that the operation and maintenance personnel are more and the work order quantity is less, the participation degree of the operation and maintenance personnel is not high, and the dispatch is not timely or reasonable; based on the preemptive dispatch combination mode of configuration switching, the configuration switching needs to be manually performed, and the capability of dynamic adjustment along with workload is lacking. Thus, not only is the work order not processed in time easily caused, but also the processing efficiency is poor. Therefore, the utility model provides a work order management scheme, which can effectively improve the timeliness and efficiency of work order processing.
Referring to fig. 1, an embodiment of the present invention discloses a labor-hour management system, including:
the work order management module 11 to be processed is used for receiving work order information sent after the preset service system generates the work order to obtain current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed.
In this embodiment, as shown in fig. 2, it should be understood that, after receiving the work order information sent after the work order is generated by the preset service system, the work order management module 11 stores the acquired work order to be processed in the work order pool to be processed shown in the figure, and updates the number of work orders in the pool to obtain the current information of the work order to be processed. In addition, the current work order information including the corresponding number of current work orders to be processed needs to be submitted to the mode switching engine 12.
The mode switching engine 12 is configured to perform corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switch the order-grabbing mode or the order-dispatching mode according to the obtained calculation result.
Specifically, in this embodiment, the mode switching engine 12 may specifically include: the mode switching unit is used for calculating the current average person generation dispatching list quantity by utilizing the current work list quantity to be processed and the current operation and maintenance personnel quantity, and dynamically switching the mode of the order taking or the mode of the order taking according to preset overflow configuration. With reference to fig. 2, it should be understood that the mode switching engine calculates in real time based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, so as to obtain the number of current personnel average dispatch orders. And then acquiring a preset average of persons overflow threshold value and judging whether the current average of persons dispatch order quantity is smaller than the preset average of persons overflow threshold value, wherein the preset average of persons overflow threshold value can be specifically configured in advance based on actual requirements.
It will be further understood that, in the first specific embodiment, the current average person serving order amount is smaller than the preset average person overflow threshold, and at this time, the current system needs to be switched to the order-robbing mode, and the current work order information to be processed is sent to the order-robbing processing module 13. In another embodiment, the current average person serving order amount is not less than the preset average person overflow threshold, and the current system needs to be switched to the order mode at this time, and the current to-be-processed order information is sent to the order processing module 14. Thus, whether to enter a robbery mode or a dispatch mode is flexibly determined based on the number of work orders to be processed currently. It should be understood that this embodiment is to avoid the inherent disadvantage of a single robbery mode or dispatch mode. Under the condition that the number of work orders to be processed is small, a robbery order mode is adopted, and the enthusiasm of personnel is fully excited. When the order robbing fails or the workload exceeds a preset average person overflow threshold value due to the sudden increase of the workload, the workload is automatically switched to an order sending mode to serve as a spam, and overtime of processing the workload caused by untimely order sending is avoided. And after the number of the work orders to be dispatched is reduced, automatically switching back to the order-grabbing mode. Thus, the reliability of work order processing is ensured.
And the order-robbing processing module 13 is used for processing the received order-robbing request based on the current work order information to be processed when the current mode is switched to the order-robbing mode so as to finish the corresponding first work order-robbing operation.
Specifically, in this embodiment, the order-robbing processing module 13 may specifically include: the information release unit is used for executing corresponding new work order information release operation on each current operation and maintenance personnel based on the work order information to be processed currently; and the request processing unit is used for processing the request based on the current work order to be processed when receiving the current order robbing request sent by each operation and maintenance personnel so as to complete corresponding request response operation. As shown in connection with fig. 2, that is, the order taking processing module 13 performs corresponding work order scheduling based on the order taking processing engine shown in the figure. The method comprises the steps of firstly receiving current work order information to be processed in a work order mode which is scheduled to be used, then issuing new work order information to operation and maintenance personnel, finally processing a work order application submitted by the operation and maintenance personnel, and outputting a work order result. When a new work order adding message is issued to operation and maintenance personnel, the corresponding work order added is pushed to the operation and maintenance personnel meeting the conditions. And then, when each operation and maintenance personnel uses the field operation terminal, submitting a robbery order request according to the working condition of each operation and maintenance personnel.
As further understood with reference to fig. 2, the order-robbing processing module 13 may specifically further include: the order-robbing failure processing unit is used for storing the work orders to be processed which fail to rob the order to a preset order-dispatching queue. Specifically, after receiving the request for rescuing, if the work order is not successfully rescheduled in the preset time period, the work order to be processed needs to be transferred into a preset order-dispatching queue. The preset time period may be configured in advance based on actual requirements. Thus, the flexible processing of the work order to be processed is realized, the processing mode of the work order is not required to be manually switched, and unnecessary waste of human resources and time resources is avoided.
The dispatch processing module 14 is configured to perform a corresponding work order dispatch operation based on a preset dispatch rule, current work order information to be processed, and current operation and maintenance personnel information including the number of current operation and maintenance personnel when the current work order mode has been switched to the dispatch mode, so as to complete a corresponding second work order dispatch operation.
Specifically, in this embodiment, referring to fig. 2, the dispatch processing module 14 may specifically further include: the weighting factor calculating unit is used for calculating based on the work order waiting time length information corresponding to each work order to be processed in the preset order-dispatching queue so as to obtain target priority weighting factors corresponding to each work order to be processed. That is, the dispatch processing module 14 calculates the work order priority weighting factors according to the work order waiting time after the work orders to be processed enter the preset dispatch queue by using the dispatch processing engine as shown in the figure, so as to obtain the target priority weighting factors corresponding to each work order to be processed in the preset dispatch queue.
It should be understood that the dispatch processing module 14 may specifically include: the work order priority determining unit is used for determining the work order priority corresponding to each work order to be processed in the preset work order dispatching queue based on target priority weighting factors, emergency degree information, work order category information and residual processing time length information corresponding to each work order to be processed in the preset work order dispatching queue; the information acquisition unit is used for acquiring the current operation and maintenance personnel information containing the number of the current operation and maintenance personnel; and the dispatch processing unit is used for dispatching the work orders based on the work order priority and the current operation and maintenance personnel information which respectively correspond to the work orders to be processed. The automatic dispatch of the work orders can be specifically performed according to the current working condition of operation and maintenance personnel. In this way, the embodiment can realize that the waiting time of a single work order is continuously accumulated before the work order is successfully dispatched, and the waiting time is used as the basis for calculating the work order dispatching priority weighting factor, so as to achieve the purpose of dynamically updating the work order dispatching priority.
Further, as shown in connection with fig. 2, in the present embodiment. The industrial personal computer management system may specifically further include: and the scheduling success processing module 15 is used for carrying out work order worker information updating operation on the preempted work order or the sent work order. In this way, scheduling for the preempted work order or the dispatched work order ends.
In summary, the embodiment can better realize the organic balance of personnel enthusiasm and worksheet dispatching timeliness under the condition that operation and maintenance personnel and jurisdiction are unchanged.
Therefore, in the embodiment of the application, the to-be-processed work order management module is used for receiving the work order information sent after the preset service system generates the work order, so as to obtain the current to-be-processed work order information; the current work order information to be processed comprises the corresponding number of the work orders to be processed; the mode switching engine is used for carrying out corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switching a robbery order mode or a dispatch order mode according to the obtained calculation result; the system comprises a first work order processing module, a second work order processing module and a first work order processing module, wherein the first work order processing module is used for processing a received work order request based on current work order information to be processed when the current work order processing module is switched to a first work order processing mode so as to finish corresponding first work order operation; and the dispatch processing module is used for executing corresponding work order dispatch operation based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel when the current work order mode is switched to a dispatch mode so as to finish corresponding second work order dispatching operation. According to the method and the system, the work orders are automatically judged to be processed by operation and maintenance personnel in a mode of robbing the work orders or passively dispatching the work orders according to the number of the work orders to be processed, so that all the work orders are timely issued to the operation and maintenance personnel for processing. Thus, timeliness, reliability and efficiency of work order processing can be effectively improved.
Referring to fig. 3, the embodiment of the application further correspondingly discloses a labor-hour management method, which includes:
step S11, receiving work order information sent after a work order is generated by a preset service system so as to obtain current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed;
step S12, carrying out corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switching a robbery order mode or a dispatch order mode according to the obtained calculation result;
step S13, when the current work order information is switched to the order-robbing mode, processing the received order-robbing request based on the current work order information to be processed so as to finish the corresponding first work order operation;
and S14, when the current operation mode is switched to the dispatch mode, executing corresponding work order dispatch operation based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel so as to finish corresponding second work order dispatch operation.
The more specific working process of each step may refer to the corresponding content disclosed in the foregoing embodiment, and will not be described herein.
Therefore, in the embodiment of the application, the to-be-processed work order management module is used for receiving the work order information sent after the preset service system generates the work order so as to obtain the current to-be-processed work order information; the current work order information to be processed comprises the corresponding number of the work orders to be processed; the mode switching engine is used for carrying out corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switching a robbery order mode or a dispatch order mode according to the obtained calculation result; the system comprises a first work order processing module, a second work order processing module and a first work order processing module, wherein the first work order processing module is used for processing a received work order request based on current work order information to be processed when the current work order processing module is switched to a first work order processing mode so as to finish corresponding first work order operation; and the dispatch processing module is used for executing corresponding work order dispatch operation based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel when the current work order mode is switched to a dispatch mode so as to finish corresponding second work order dispatching operation. According to the method and the system, the work orders are automatically judged to be processed by operation and maintenance personnel in a mode of robbing the work orders or passively dispatching the work orders according to the number of the work orders to be processed, so that all the work orders are timely issued to the operation and maintenance personnel for processing. Thus, timeliness, reliability and efficiency of work order processing can be effectively improved.
Further, the embodiment of the present application further discloses an electronic device, and fig. 4 is a block diagram of an electronic device 20 according to an exemplary embodiment, where the content of the figure is not to be considered as any limitation on the scope of use of the present application.
Fig. 4 is a schematic structural diagram of an electronic device 20 according to an embodiment of the present application. The electronic device 20 may specifically include: at least one processor 21, at least one memory 22, a power supply 23, a communication interface 24, an input output interface 25, and a communication bus 26. Wherein the memory 22 is configured to store a computer program that is loaded and executed by the processor 21 to implement the relevant steps of the labor and hour management method disclosed in any of the foregoing embodiments. In addition, the electronic device 20 in the present embodiment may be specifically an electronic computer.
In this embodiment, the power supply 23 is configured to provide an operating voltage for each hardware device on the electronic device 20; the communication interface 24 can create a data transmission channel between the electronic device 20 and an external device, and the communication protocol to be followed is any communication protocol applicable to the technical solution of the present application, which is not specifically limited herein; the input/output interface 25 is used for acquiring external input data or outputting external output data, and the specific interface type thereof may be selected according to the specific application requirement, which is not limited herein.
The memory 22 may be a carrier for storing resources, such as a read-only memory, a random access memory, a magnetic disk, or an optical disk, and the resources stored thereon may include an operating system 221, a computer program 222, and the like, and the storage may be temporary storage or permanent storage.
The operating system 221 is used for managing and controlling various hardware devices on the electronic device 20 and computer programs 222, which may be Windows Server, netware, unix, linux, etc. The computer program 222 may further include a computer program capable of being used to perform other specific tasks in addition to the computer program capable of being used to perform the worker-to-worker management method performed by the electronic device 20 as disclosed in any of the previous embodiments.
Further, the application also discloses a computer readable storage medium for storing a computer program; wherein the computer program, when executed by a processor, implements the previously disclosed method of worker-to-worker-agent management. For specific steps of the method, reference may be made to the corresponding contents disclosed in the foregoing embodiments, and no further description is given here.
In this specification, each embodiment is described in a progressive manner, and each embodiment is mainly described in a different point from other embodiments, so that the same or similar parts between the embodiments are referred to each other. For the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant points refer to the description of the method section.
Those of skill would further appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and that the various illustrative elements and steps are described above generally in terms of functionality in order to clearly illustrate the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. The software modules may be disposed in Random Access Memory (RAM), memory, read Only Memory (ROM), electrically programmable ROM, electrically erasable programmable ROM, registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.
Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The foregoing has outlined the detailed description of the preferred embodiment of the present application, and the detailed description of the principles and embodiments of the present application has been provided herein by way of example only to facilitate the understanding of the method and core concepts of the present application; meanwhile, as those skilled in the art will have modifications in the specific embodiments and application scope in accordance with the ideas of the present application, the present description should not be construed as limiting the present application in view of the above.
Claims (10)
1. A worker-to-worker management system, comprising:
the work order management module is used for receiving work order information sent after the preset service system generates the work order so as to obtain current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed;
the mode switching engine is used for carrying out corresponding calculation based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, and dynamically switching a robbery order mode or a dispatch order mode according to the obtained calculation result;
the system comprises a first work order processing module, a second work order processing module and a first work order processing module, wherein the first work order processing module is used for processing a received work order request based on current work order information to be processed when the current work order processing module is switched to a first work order processing mode so as to finish corresponding first work order operation;
and the dispatch processing module is used for executing corresponding work order dispatch operation based on preset dispatch rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel when the current work order mode is switched to a dispatch mode so as to finish corresponding second work order dispatching operation.
2. The industrial personal computer management system of claim 1, further comprising:
and the scheduling success processing module is used for carrying out work order operation personnel information updating operation on the preempted work order or the sent work order.
3. The job ticket management system as set forth in claim 1, wherein the preemption process module comprises:
the information release unit is used for executing corresponding new work order information release operation on each current operation and maintenance personnel based on the work order information to be processed currently;
and the request processing unit is used for processing the request based on the current work order to be processed when receiving the current order robbing request sent by each operation and maintenance personnel so as to complete corresponding request response operation.
4. The job ticket management system as set forth in claim 1, wherein the preemption process module further comprises:
the order-robbing failure processing unit is used for storing the work orders to be processed which fail to rob the order to a preset order-dispatching queue.
5. The job ticket management system as set forth in claim 4, wherein the dispatch processing module further comprises:
the weighting factor calculating unit is used for calculating based on the work order waiting time length information corresponding to each work order to be processed in the preset order-dispatching queue so as to obtain target priority weighting factors corresponding to each work order to be processed.
6. The job ticket management system as set forth in claim 5, wherein the dispatch processing module comprises:
the work order priority determining unit is used for determining the work order priority corresponding to each work order to be processed in the preset work order dispatching queue based on target priority weighting factors, emergency degree information, work order category information and residual processing time length information corresponding to each work order to be processed in the preset work order dispatching queue;
the information acquisition unit is used for acquiring the current operation and maintenance personnel information containing the number of the current operation and maintenance personnel;
and the dispatch processing unit is used for dispatching the work orders based on the work order priority and the current operation and maintenance personnel information which respectively correspond to the work orders to be processed.
7. The industrial personal computer management system of any of claims 1 to 6, wherein the mode switching engine comprises:
the mode switching unit is used for calculating the current average person generation dispatching list quantity by utilizing the current work list quantity to be processed and the current operation and maintenance personnel quantity, and dynamically switching the mode of the order taking or the mode of the order taking according to preset overflow configuration.
8. A method for managing industrial personal computer, comprising:
receiving work order information sent after a work order is generated by a preset service system so as to obtain current work order information to be processed; the current work order information to be processed comprises the corresponding number of the work orders to be processed;
based on the number of work orders to be processed currently and the number of operation and maintenance personnel currently, carrying out corresponding calculation, and dynamically switching a robbery mode or a dispatch mode according to the obtained calculation result;
when the current work order information is switched to the first work order mode, processing the received first work order request based on the current work order information to be processed so as to finish corresponding first work order operation;
when the current work order mode is switched to the order sending mode, corresponding work order sending operation is executed based on preset order sending rules, current work order information to be processed and current operation and maintenance personnel information containing the number of current operation and maintenance personnel, so that corresponding second work order operation is completed.
9. An electronic device, comprising:
a memory for storing a computer program;
a processor for executing the computer program to implement the industrial personal computer management method of claim 8.
10. A computer readable storage medium storing a computer program which, when executed by a processor, implements the worker node management method of claim 8.
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| CN202311376090.XA CN117592676A (en) | 2023-10-23 | 2023-10-23 | Work-to-machine management system, method, equipment and storage medium |
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| CN202311376090.XA CN117592676A (en) | 2023-10-23 | 2023-10-23 | Work-to-machine management system, method, equipment and storage medium |
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