CN113781698A - Window number calling automatic distribution method used in government affair service field - Google Patents
Window number calling automatic distribution method used in government affair service field Download PDFInfo
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
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Abstract
The invention discloses a window number calling automatic distribution method used in the field of government affair services, belonging to the technical field of government affair services, wherein the method decomposes number taking services into a plurality of independent sub-services according to the number of windows, each sub-service is bound to a corresponding window, the system automatic calculation and distribution are carried out by the principle of optional configuration customized distribution, and the automatic distribution during number taking is realized by the distribution of the sub-services; when the number taker clicks the selected service to take the number, the intelligent distribution logic is called, the currently distributed sub-service is returned, and the number taking operation of the sub-service is executed; for the calling end, each window only calls the bound sub-services. The method and the device can realize intelligent allocation of the queuing numbers to the windows, so that the problem that the queuing numbers of the windows are unreasonably allocated in the process of calling the numbers of the windows in the field of the government affair hall is solved.
Description
Technical Field
The invention relates to the technical field of government affair service, in particular to a window number calling automatic allocation method used in the field of government affair service.
Background
In the traditional method, in the process of queuing and taking numbers and then calling numbers in a window in a government affair service hall, all the queuing numbers of businesses transacted simultaneously in a plurality of windows are usually in a queue and are called by window personnel in sequence. In the method for calling by window personnel independently, the window personnel has larger degree of freedom, which also brings many problems; for example: the window personnel have insufficient activity, and the waiting time for the masses is prolonged because the next call is not called when the last business is handled; and the number calling quantity of some local evaluation window personnel leads to the problem that window personnel are not satisfied because the window personnel rob numbers and call, and the window personnel call unevenly.
The traditional window number calling method brings a plurality of management problems, the queuing time for people handling is long, and window personnel feel uneven work distribution, so that the window number calling method needs to be optimized and adjusted.
Disclosure of Invention
The technical task of the invention is to provide an automatic window number calling allocation method for the government affair service field, which can realize intelligent allocation of queuing numbers to each window so as to solve the problem of unreasonable allocation of the queuing numbers of each window in the window number calling process of the government affair hall field.
The technical scheme adopted by the invention for solving the technical problems is as follows:
a window number calling automatic distribution method for the government affair service field is disclosed, which decomposes the number taking service into a plurality of independent sub-services according to the number of windows, each sub-service is bound to a corresponding window, the system is automatically calculated and distributed according to the principle of optional configuration customization distribution, and the automatic distribution during the number taking is realized through the distribution of the sub-services;
when the number taker clicks the selected service to take the number, the intelligent distribution logic is called, the currently distributed sub-service is returned, and the number taking operation of the sub-service is executed;
for the calling end, each window only calls the bound sub-services.
The method decomposes the number-taking service into a plurality of independent sub-services according to the number of windows by the reconstruction of the number-taking program and the number-calling program, binds each sub-service to a corresponding window, and can realize the automatic allocation during the number-taking through the automatic allocation setting of the sub-services; and (5) modifying a calling terminal, and calling the bound sub-services only in each window. Therefore, the queues do not conflict with each other, and the core task becomes the problem of how to distribute the sub-services when taking and calling numbers. The allocation is customized through optional configuration, and the system automatically calculates and allocates, so as to achieve the uniform allocation and not influence the waiting time of the masses as much as possible.
Preferably, the automatic allocation logic comprises the following allocation rules:
(1) evenly distributing the office quantity according to each window;
(2) distributing according to the waiting number of people waiting for each window, wherein the waiting number of people is less than the waiting number of people;
(3) and (2) combining the steps (1) and (2), distributing the numbers evenly as much as possible, and when the number of people waiting in a certain window exceeds that in other windows and reaches a certain amount, distributing the numbers to the window with the least number of people waiting in other windows to prevent the certain window from overstocking a large number of waiting numbers.
After the distribution, the number calling quantity of window personnel is basically distributed uniformly, and the waiting time of the masses is reduced on the whole.
Preferably, the service and the window are provided with a background management system and a sub-service maintenance function;
a field in the sub-service is the number of the upper layer main service, so that the master-slave relationship is established;
each main service corresponds to a plurality of transaction windows, a plurality of sub-services are newly added, and then the sub-services are bound with the windows;
after binding, the window intelligently calls the queue number of the bound sub-service.
Further, the background management system is realized by using a java system and a SpringCloud + mybatis framework.
Further, if the number of windows handling the main service a is m, that is, the windows are m1 and m2 … mm, m sub-services are added, the m sub-services are all the service a, and the service numbers thereof are different and are respectively bound to the m windows.
Preferably, the method is implemented as follows:
(1) according to the relation between the main service and the window, binding the new sub-service with the window; adding new sub-services on the basis of the original services through a background management system;
(2) the method comprises the steps of configuring distribution rules, wherein the distribution rules are configured and set, wherein the distribution rules comprise absolute uniform distribution, distribution according to the number of waiting people or setting of a waiting number, and under the condition of uniform distribution, the number of waiting people set in a certain window is intelligently distributed to other windows;
(3) and number-taking related operation: executing the selection service, clicking to fetch the number, automatically distributing the sub-services and completing the number fetching according to the configuration distribution rule;
(4) and number calling related operation: directly calls the traffic bound to the current window.
Further, the number taking process of the method is as follows:
the number taker takes a number at a number taking terminal, only a main service is displayed on a number taking main page, the main service is selected for number taking operation, background intelligent calculation is carried out, and the number taker comprises a plurality of sub-services below the main service, the number taking condition of each sub-service in the day and the number of waiting people are calculated;
and according to the set rule, distributing to a certain sub-service, drawing a ticket from the sub-service, and waiting for calling the number of the window corresponding to the sub-service.
The invention also claims a window number calling automatic distribution system used in the field of government affairs services, which comprises a number taking machine terminal, a number calling end and a background management system, wherein the main page of the number taking machine terminal displays a main business, the background management system is provided with an intelligent distribution module, the intelligent distribution module creates a new sub-business and window binding according to the relation between the main business and the window, and automatically distributes each sub-business according to a distribution rule;
the system realizes automatic distribution through the management mode of the main service and the sub-service, supports automatic distribution according to the queuing waiting condition and supports setting of various distribution rules; the system realizes the automatic window number calling distribution method used in the field of government affair services.
The invention also claims a window number calling automatic distribution device used in the field of government affairs services, which comprises: at least one memory and at least one processor;
the at least one memory to store a machine readable program;
and the at least one processor is used for calling the machine readable program and executing the window number calling automatic allocation method for the government affair service field.
Compared with the prior art, the automatic window number calling distribution method for the government affair service field has the following beneficial effects:
the method achieves the effect of uniform distribution by intelligently distributing the number calling quantity of each window, so that the workload of window personnel is uniform, the satisfaction of everyone is high, and the work efficiency is greatly improved;
through intelligent distribution, the window transaction efficiency is improved, the waiting time of the masses is shortened, and the satisfaction degree of queuing the masses is improved; through intelligent distribution, some management problems of a hall are solved, and the cooperation of managers and window workers is more harmonious and tacit.
Drawings
Fig. 1 is a schematic diagram of an automatic window number assignment method for the field of government affairs services according to an embodiment of the present invention;
FIG. 2 is a diagram illustrating a binding relationship between a conventional service and a window provided by an embodiment of the present invention;
fig. 3 is a diagram of a binding relationship between a service and a window modified by the method according to the embodiment of the present invention.
Detailed Description
A window number calling automatic distribution method for the government affair service field is disclosed, which decomposes the number taking service into a plurality of independent sub-services according to the number of windows, each sub-service is bound to a corresponding window, the system is automatically calculated and distributed according to the principle of optional configuration customization distribution, and the automatic distribution during the number taking is realized through the distribution of the sub-services;
when the number taker clicks the selected service to take the number, the intelligent distribution logic is called, the currently distributed sub-service is returned, and the number taking operation of the sub-service is executed;
for the calling end, each window only calls the bound sub-services.
The business and the window are provided with a background management and maintenance system which uses a java technical system and is realized by using a spring cloud + mybatis framework;
setting a sub-service maintenance function, wherein a field in the sub-service is the number of the upper layer main service, thereby establishing a master-slave relationship;
each main service corresponds to a plurality of transaction windows, a plurality of sub-services are newly added, and then the sub-services are bound with the windows;
after binding, the window intelligently calls the queue number of the bound sub-service.
In the number taking program, when the masses click to select the service number taking, the traditional mode is to directly execute the number taking operation of the service; after the transformation, the number-taking operation is not directly executed, but the intelligent allocation logic is called to return the sub-service to which the number-taking operation of the sub-service is currently allocated, and then the number-taking operation of the sub-service is executed.
The automatic allocation logic includes the following allocation rules:
(1) evenly distributing the office quantity according to each window;
(2) distributing according to the waiting number of people waiting for each window, wherein the waiting number of people is less than the waiting number of people;
(3) and (2) are combined to be distributed evenly as much as possible, when the number of people waiting in a certain window exceeds that of people waiting in other windows, the people are distributed to the window with the least number of people waiting in other windows, and the certain window is prevented from overstocking a large number of waiting numbers.
After the distribution, the number calling quantity of window personnel is basically distributed uniformly, and the waiting time of the masses is reduced on the whole.
If the number of the windows for handling the main service A is m, namely the windows are m1 and m2 … mm, m sub-services are added, the m sub-services are the service A, the service numbers of the m sub-services are different, and the m sub-services are respectively bound to the m windows. The method comprises the following implementation processes:
(1) according to the relation between the main service and the window, binding the new sub-service with the window; adding new sub-services on the basis of the original services through a background management system; for example: the service motor vehicle driving license is approved under the department of the public security bureau, 4 windows (41, 42, 43 and 44) can be handled in total, and 4 new sub-service names are called motor vehicle driving license approval and are bound to the 4 windows respectively, and the service numbers are different;
(2) the method comprises the steps of configuring distribution rules, wherein the distribution rules are configured and set, wherein the distribution rules comprise absolute uniform distribution, distribution according to the number of waiting people or setting of a waiting number, and under the condition of uniform distribution, the number of waiting people set in a certain window is intelligently distributed to other windows;
(3) and number-taking related operation: executing the selection service, clicking to fetch the number, automatically distributing the sub-services and completing the number fetching according to the configuration distribution rule;
(4) and number calling related operation: directly calls the traffic bound to the current window.
In application, the number taking process of the method is as follows:
the number taker takes a number at a number taking terminal, only a main service is displayed on a number taking main page, the main service is selected for number taking operation, background intelligent calculation is carried out, and the number taker comprises a plurality of sub-services below the main service, the number taking condition of each sub-service on the day, the number waiting number and the like;
and according to the set rule, distributing to a certain sub-service, drawing a ticket from the sub-service, and waiting for calling the number of the window corresponding to the sub-service.
The method decomposes the number-taking service into a plurality of independent sub-services according to the number of windows by the reconstruction of the number-taking program and the number-calling program, binds each sub-service to a corresponding window, and can realize the automatic allocation during the number-taking through the automatic allocation setting of the sub-services; and (5) modifying a calling terminal, and calling the bound sub-services only in each window.
Therefore, the queues do not conflict with each other, and the core task becomes the problem of how to distribute the sub-services when taking and calling numbers. The allocation is customized through optional configuration, and the system automatically calculates and allocates, so as to achieve the uniform allocation and not influence the waiting time of the masses as much as possible.
The embodiment of the invention also provides an automatic window number calling distribution system used in the field of government affairs services, which comprises a number taking machine terminal, a number calling end and a background management system, wherein the main page of the number taking machine terminal displays a main service, the background management system is provided with an intelligent distribution module, the intelligent distribution module creates a new sub-service and window binding according to the relation between the main service and the window, and automatically distributes each sub-service according to a distribution rule;
the system realizes automatic distribution through the management mode of the main service and the sub service, supports automatic distribution according to the queuing waiting condition and supports setting of various distribution rules.
The system realizes the automatic window number calling allocation method for the government affair service field in the embodiment. The number taker takes a number at the number taker terminal, only the main service is displayed on the main page of the number taker terminal, the main service is selected for number taking operation, and the background management system performs intelligent calculation and comprises a plurality of sub-services below the main service, the number taking condition of each sub-service on the day, the number waiting number and the like; and according to the set rule, distributing to a certain sub-service, drawing a ticket from the sub-service, and waiting for calling the number of the window corresponding to the sub-service.
The embodiment of the invention also provides an automatic window number calling distribution device used in the field of government affairs services, which comprises: at least one memory and at least one processor;
the at least one memory to store a machine readable program;
the at least one processor is configured to invoke the machine readable program to execute the automatic window number assignment method for the government affairs service field according to the above embodiment of the present invention.
An embodiment of the present invention further provides a computer-readable medium, where the computer-readable medium stores computer instructions, and when the computer instructions are executed by a processor, the processor is caused to execute the method for automatically allocating a window call number in the field of government affairs services according to the embodiment of the present invention. Specifically, a system or an apparatus equipped with a storage medium on which software program codes that realize the functions of any of the above-described embodiments are stored may be provided, and a computer (or a CPU or MPU) of the system or the apparatus is caused to read out and execute the program codes stored in the storage medium.
In this case, the program code itself read from the storage medium can realize the functions of any of the above-described embodiments, and thus the program code and the storage medium storing the program code constitute a part of the present invention.
Examples of the storage medium for supplying the program code include a floppy disk, a hard disk, a magneto-optical disk, an optical disk (e.g., CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-RW, DVD + RW), a magnetic tape, a nonvolatile memory card, and a ROM. Alternatively, the program code may be downloaded from a server computer via a communications network.
Further, it should be clear that the functions of any one of the above-described embodiments may be implemented not only by executing the program code read out by the computer, but also by causing an operating system or the like operating on the computer to perform a part or all of the actual operations based on instructions of the program code.
Further, it is to be understood that the program code read out from the storage medium is written to a memory provided in an expansion board inserted into the computer or to a memory provided in an expansion unit connected to the computer, and then causes a CPU or the like mounted on the expansion board or the expansion unit to perform part or all of the actual operations based on instructions of the program code, thereby realizing the functions of any of the above-described embodiments.
While the invention has been shown and described in detail in the drawings and in the preferred embodiments, it is not intended to limit the invention to the embodiments disclosed, and it will be apparent to those skilled in the art that various combinations of the code auditing means in the various embodiments described above may be used to obtain further embodiments of the invention, which are also within the scope of the invention.
Claims (9)
1. A window number calling automatic distribution method used in the government affair service field is characterized in that the number taking service is decomposed into a plurality of independent sub-services according to the number of windows, each sub-service is bound to a corresponding window, the system is automatically calculated and distributed according to the principle of optional configuration customization distribution, and the automatic distribution during the number taking is realized through the distribution of the sub-services;
when the number taker clicks the selected service to take the number, the intelligent distribution logic is called, the currently distributed sub-service is returned, and the number taking operation of the sub-service is executed;
for the calling end, each window only calls the bound sub-services.
2. The automatic window number assignment method in the government service field according to claim 1, wherein the automatic assignment logic comprises the following assignment rules:
(1) evenly distributing the office quantity according to each window;
(2) distributing according to the waiting number of people waiting for each window, wherein the waiting number of people is less than the waiting number of people;
(3) and (2) combining the steps (1) and (2), when the number of people waiting in a certain window exceeds that in other windows by a certain amount, the number of people waiting in other windows is distributed to the window with the least number of people waiting in other windows, and a certain window is prevented from backlogging a large number of waiting numbers.
3. The automatic window number calling distribution method for the government affairs service field according to claim 1 or 2, wherein the business and the window have a background management system and are provided with a sub-business maintenance function;
a field in the sub-service is the number of the upper layer main service, so that the master-slave relationship is established;
each main service corresponds to a plurality of transaction windows, a plurality of sub-services are newly added, and then the sub-services are bound with the windows;
after binding, the window intelligently calls the queue number of the bound sub-service.
4. The method for automatically allocating the window call number in the government service field according to claim 3, wherein the background management system is implemented by using a java system and a SpringCloud + mybatis framework.
5. The method according to claim 3, wherein if the number of windows handling the main service A is m, i.e. windows m1 and m2 … mm, m sub-services are added, and m sub-service names are all service A, and different service numbers are bound to the m windows respectively.
6. The method for automatically allocating window calls in the government affairs service field according to claim 5, wherein the method is implemented as follows:
(1) according to the relation between the main service and the window, binding the new sub-service with the window; adding new sub-services on the basis of the original services through a background management system;
(2) the method comprises the steps of configuring distribution rules, wherein the distribution rules are configured and set, wherein the distribution rules comprise absolute uniform distribution, distribution according to the number of waiting people or setting of a waiting number, and under the condition of uniform distribution, the number of waiting people set in a certain window is intelligently distributed to other windows;
(3) and number-taking related operation: executing the selection service, clicking to fetch the number, automatically distributing the sub-services and completing the number fetching according to the configuration distribution rule;
(4) and number calling related operation: directly calls the traffic bound to the current window.
7. The method for automatically allocating window number calling in the government affairs service field according to claim 6, wherein the number taking process of the method is as follows:
the number taker takes a number at a number taking terminal, only a main service is displayed on a number taking main page, the main service is selected for number taking operation, background intelligent calculation is carried out, and the number taker comprises a plurality of sub-services below the main service, the number taking condition of each sub-service in the day and the number of waiting people are calculated;
and according to the set rule, distributing to a certain sub-service, drawing a ticket from the sub-service, and waiting for calling the number of the window corresponding to the sub-service.
8. A window number calling automatic distribution system used in the field of government affairs services is characterized by comprising a number taking machine terminal, a number calling end and a background management system, wherein a main page of the number taking machine terminal displays a main service, the background management system is provided with an intelligent distribution module, the intelligent distribution module creates a new sub-service and window binding according to the relation between the main service and a window, and automatically distributes each sub-service according to a distribution rule;
the system realizes automatic distribution through the management mode of the main service and the sub-service, supports automatic distribution according to the queuing waiting condition and supports setting of various distribution rules; the system implements the automatic window number assignment method for the government service field according to any one of claims 1 to 7.
9. A window automatic allocation device of calling out numbers for government affairs service field, its characterized in that includes: at least one memory and at least one processor;
the at least one memory to store a machine readable program;
the at least one processor, configured to invoke the machine readable program to perform the method of any of claims 1 to 7.
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Application publication date: 20211210 |