CN108305372A - A kind of calling system and method - Google Patents
A kind of calling system and method Download PDFInfo
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- CN108305372A CN108305372A CN201711375382.6A CN201711375382A CN108305372A CN 108305372 A CN108305372 A CN 108305372A CN 201711375382 A CN201711375382 A CN 201711375382A CN 108305372 A CN108305372 A CN 108305372A
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- numbers
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- code
- called out
- significant number
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The present invention provides a kind of calling system and method, which includes：Queuing service end, broadcast system and at least two calling sets；Each calling set corresponds to a kind of type of service and a window；Each calling set, it includes corresponding type of service and the call instruction of window to be sent to queuing service end；Queuing service end generates at least one code to be called out the numbers, each code to be called out the numbers corresponds at least one pending business；When receiving call instruction, significant number is determined in each code to be called out the numbers, the type of service for including with call instruction there are a pending business in the pending business corresponding to significant number matches, and significant number is not broadcasted system broadcasts in current time；Window is handled by what the window that call instruction includes was determined as significant number；By significant number, handles window and be sent to broadcast system；Broadcast system sends out significant number to the broadcast for handling window.Therefore, scheme provided by the invention can improve business handling efficiency.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of calling system and method.
Background technology
In order to reinforce the tax ability of doing of combining of revenue department, optimize paying taxes service flow, at present usually by national tax, land tax
Tax service deployment is done in the same tax handling service hall, and respectively land tax and national tax dispose corresponding calling system.
Currently, when the person that does tax needs while handling national tax business and land tax business, need to arrive national tax calling system respectively
And the land tax calling system number of taking.When the national tax calling system broadcast person that does tax is in the number that national tax calling system obtains, tax is done
Person is to national tax window transacting business.When the land tax calling system broadcast person that does tax is in the number that land tax calling system obtains, tax is done
Person is to land tax window transacting business.But the person that does tax sometimes, in national tax window transacting business, land tax calling system starts to broadcast
Its number obtained in land tax calling system.But do tax person cannot attend to anything else to land tax window transacting business, so as to cause its
The number that land tax calling system obtains cancels, and needs to get and be lined up again again, so that taking a substantial amount of time.Therefore, existing
Some mode business handling efficiency.
Invention content
An embodiment of the present invention provides a kind of calling system and methods, can improve business handling efficiency.
In a first aspect, an embodiment of the present invention provides a kind of calling system, which includes：
Queuing service end, broadcast system and at least two calling sets；Wherein, each described calling set corresponds to a kind of industry
Service type and a window；
Each described calling set includes corresponding industry for being sent to the queuing service end under external triggering
The call instruction of service type and window；
The queuing service end, for generating at least one code to be called out the numbers, wherein code to be called out the numbers described in each correspond to
A kind of few pending business；When receiving the call instruction, significant number is determined at least one code to be called out the numbers,
Wherein, there are the service class that a pending business and the call instruction include in the pending business corresponding to the significant number
Type matches, and the significant number in current time not by the broadcast system broadcast；The window for including by the call instruction
What mouth was determined as significant number handles window；The significant number and the window of handling are sent to the broadcast system；
The broadcast system, for receive the significant number and it is described handle window when, send out it is described effectively
Number handles the broadcast of window described in.
Preferably,
The queuing service end, including：Numerical selection module；
The numerical selection module, for determining at least one target code to be called out the numbers at least one code to be called out the numbers,
Wherein, in the pending business corresponding to each described target code to be called out the numbers there are at least one pending untreated completion of business,
And there are a pending business to match with the call instruction at least one pending business of untreated completion；According to described
Each described target code to be called out the numbers is waited calling out the numbers by the genesis sequence of at least one target code to be called out the numbers as current goal successively
Code, is performed both by：Judge current goal code to be called out the numbers whether in current time by the broadcast system broadcast, if it is not, then
Current goal code to be called out the numbers is determined as the significant number.
Preferably,
The queuing service end is further used for one at least one code to be called out the numbers under external triggering
Code to be called out the numbers is determined as urgent number；When receiving the call instruction, the pending industry corresponding to the urgent number is judged
The type of service for including with the call instruction with the presence or absence of a pending business in business matches, if so, by described urgent
Number is determined as the significant number.
Preferably,
The broadcast system, including：Broadcasting Control module and at least two window display screens；Wherein, described in each
Window display screen corresponds to a window respectively；
The Broadcasting Control module, for receive the significant number and it is described handle window when, it is described extremely
It determines to handle the corresponding window display screen of window with described in a few window display screen, the significant number is sent to institute
Determining window display screen；
Each described window display screen, for when receiving the significant number, playing the significant number.
Preferably,
The broadcast system, further comprises：Synthesis display screen and voice are called out the numbers equipment；
The Broadcasting Control module, be further used for receive the significant number and it is described handle window when, root
Information to be played is generated according to the significant number and the window of handling, the information to be played is sent respectively to institute's predicate
Sound is called out the numbers equipment and the synthesis display screen；
The voice is called out the numbers equipment, for when receiving the information to be played, with voice mode play described in wait broadcasting
Put information；
The synthesis display screen, for when receiving the information to be played, the information to be played being added to and is broadcast
It puts in inventory, and the information to be played is played with text mode.
Preferably,
The calling set is wireless pager；
The queuing service end, including：Call- Control1 terminal；
The Call- Control1 terminal, for sending broadcast message to wireless pager described in each；
Each described wireless pager, for when receiving the broadcast message that the Call- Control1 terminal is sent, to
Outside sends out triggerable prompting；When receiving the triggering for the prompting that can set out, execute described to the queuing service
End sends the call instruction.
Preferably,
Further comprise：At least two valuator devices, each described valuator device correspond to a window respectively；
Each described valuator device has under external trigger, being sent to the queuing service end described in being directed to
Imitate the evaluation information of number；
The queuing service end is further used for when receiving the evaluation information that the valuator device is sent, will
The corresponding pending service marker of the significant number is to have handled completion, wherein labeled pending business is exhaled with described
The type of service that instruction includes is made to match.
Second aspect, calls out the numbers method an embodiment of the present invention provides one kind, and this method includes：
Queuing service end, broadcast system and at least two calling sets are set；Wherein, each described calling set corresponds to one
Kind type of service and a window；
Utilize the queuing service end to generate at least one code to be called out the numbers, wherein code to be called out the numbers described in each correspond to
A kind of few pending business；
When any calling set receives external triggering, it includes corresponding industry to be sent to the queuing service end
The call instruction of service type and window；
When queuing service termination receives the call instruction, determined at least one code to be called out the numbers
Imitate number, wherein there are a pending business with the call instruction in the pending business corresponding to the significant number includes
Type of service match, and the significant number in current time not by the broadcast system broadcast；
Using the queuing service end window is handled by what the window that the call instruction includes was determined as significant number；
The broadcast that the significant number handles window described in is sent out using the broadcast system.
Preferably,
It is described to determine significant number at least one code to be called out the numbers, including：
At least one target code to be called out the numbers is determined at least one code to be called out the numbers, wherein each described mesh
Mark in the pending business corresponding to code to be called out the numbers that there are at least one pending untreated completions of business, and untreated completion is at least
There are a pending business in one pending business matches with the call instruction；
Each described target code to be called out the numbers is made successively according to the genesis sequence of at least one target code to be called out the numbers
For current goal code to be called out the numbers, it is performed both by：Judge current goal code to be called out the numbers whether in current time be by the broadcast
System broadcast, if it is not, then current goal code to be called out the numbers is determined as the significant number.
Preferably,
Further comprise：
A code to be called out the numbers at least one code to be called out the numbers is determined as urgent number using the queuing service end
Code；
It is described to determine significant number at least one code to be called out the numbers, including：
When receiving the call instruction, judge to whether there is one in the pending business corresponding to the urgent number
The type of service that pending business includes with the call instruction matches, if so, the urgent number is determined as described having
Imitate number.
Preferably,
At least two window display screens are set in the broadcast system；Wherein, each described window display screen difference
A corresponding window；
It is described to send out the broadcast that the significant number handles window described in using the broadcast system, including：
It determines to handle the corresponding window display screen of window with described at least one window display screen；
The significant number is played using identified window display screen.
Preferably,
When the calling set is wireless pager,
When the triggering for receiving outside in any calling set, it includes correspondence to be sent to the queuing service end
Type of service and window call instruction, including：
Using the queuing service end broadcast message is sent to wireless pager described in each；
Each described wireless pager sends out triggerable prompting when receiving the broadcast message, to outside；
In any wireless pager when receiving the triggering for the prompting that can set out, execute described to described
Queuing service end sends the call instruction.
Preferably,
Further comprise：
At least two valuator devices are set, wherein each described valuator device corresponds to a window respectively；
Each described valuator device sends to the queuing service end under external trigger and is directed to the significant number
Evaluation information；
The queuing service end is when receiving the evaluation information, by the corresponding pending business of the significant number
It is completed labeled as having handled, wherein the type of service that labeled pending business includes with the call instruction matches.
An embodiment of the present invention provides a kind of calling system and methods, each calling set is deposited in the calling system
In a kind of corresponding type of service and a window.And each code to be called out the numbers corresponding at least one that queuing service end generates
The pending business of kind.Significant number is determined when receiving call instruction in queuing service end.And it is waited for corresponding to the significant number
Do in business that there are a pending business to match with call instruction, and in current time not to be broadcasted system wide for the significant number
It broadcasts, that is, is not in transacting business state.The window that call instruction includes is determined as to the window of handling of significant number, and profit
Significant number is sent out to the broadcast for handling window, to prompt the holder of significant number to go to handle to window is handled with broadcast system
The pending business to match with call instruction.By above-mentioned it is found that being handled in this programme since the significant number of broadcast is not in
Service condition, therefore be not in and to be broadcasted wait the holder for code of calling out the numbers when handling a kind of pending business and handle another kind
The case where pending business.To avoid the occurrence of since mistake number needs the holder of code to be called out the numbers that the number of taking is gone to be asked with what is be lined up again
Topic.Therefore, scheme provided in an embodiment of the present invention can improve business handling efficiency.
Description of the drawings
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is the present invention
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.
Fig. 1 is a kind of structural schematic diagram of calling system provided by one embodiment of the present invention；
Fig. 2 is a kind of structural schematic diagram of calling system including numerical selection module provided by one embodiment of the present invention；
Fig. 3 is a kind of structural schematic diagram for calling system that another embodiment of the present invention provides；
Fig. 4 is a kind of structural representation of calling system including Call- Control1 terminal provided by one embodiment of the present invention
Figure；
Fig. 5 is a kind of structural schematic diagram of calling system including valuator device provided by one embodiment of the present invention；
Fig. 6 is a kind of flow chart of method of calling out the numbers provided by one embodiment of the present invention；
Fig. 7 is a kind of flow chart for method of calling out the numbers that another embodiment of the present invention provides.
Specific implementation mode
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments, based on the embodiments of the present invention, those of ordinary skill in the art
The every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
As shown in Figure 1, an embodiment of the present invention provides a kind of calling system, which includes：
Queuing service end 101, broadcast system 102 and at least two calling sets 103；Wherein, each described calling set
103 correspond to a kind of type of service and a window；
Each described calling set 103 includes pair for being sent to the queuing service end 101 under external triggering
The call instruction of the type of service and window answered；
The queuing service end 101, for generating at least one code to be called out the numbers, wherein code to be called out the numbers described in each is right
Answer at least one pending business；When receiving the call instruction, determined at least one code to be called out the numbers effectively
Number, wherein there are a pending business and the call instruction in the pending business corresponding to the significant number includes
Type of service matches, and the significant number in current time not by the broadcast system broadcast；By the call instruction packet
What the window included was determined as significant number handles window；The significant number and the window of handling are sent to the broadcast
System 102；
The broadcast system 102, for receive the significant number and it is described handle window when, sending out described has
Effect number handles the broadcast of window described in.
Embodiment according to figure 1, in the calling system there is a kind of corresponding service class in each calling set
Type and a window.And the corresponding at least one pending business of each code to be called out the numbers that queuing service end generates.It is lined up clothes
Significant number is determined when receiving call instruction in business end.And there are one to wait in the pending business corresponding to the significant number
It does business with call instruction to match, and the significant number is not broadcasted system broadcasts in current time, that is, is not in and does
Manage service condition.The window that call instruction includes is determined as to the window of handling of significant number, and has been sent out using broadcast system
Number is imitated to the broadcast for handling window, to prompt the holder of significant number to be matched with call instruction to handling window and go to handle
Pending business.It, will not by above-mentioned it is found that since the significant number of broadcast is not in transacting business state in this programme
Occur wait the holder for code of calling out the numbers when handling a kind of pending business, and is broadcasted the case where handling another pending business.From
And avoid the occurrence of the problem of needing the holder of code to be called out the numbers to go the number of taking again and be lined up due to mistake number.Therefore, the present invention is implemented
The scheme that example provides can improve business handling efficiency.
In an embodiment of the invention, may include a touch screen in queuing service end, by being preset in touch screen
The button triggering queuing service end of setting generates at least one code to be called out the numbers.For example, calling system is applied to tax transacting business.
Then touch screen includes land tax button, national tax button and land tax national tax button.When user clicks either button, queuing service
End sequentially generates code to be called out the numbers according to trigger sequence, and determines corresponding pending business for the number generated.For example user touches
When sending out land tax national tax button, then the corresponding pending business of code to be called out the numbers generated includes the pending business of national tax and the pending industry of land tax
Business.
In an embodiment of the invention, as shown in Fig. 2, the queuing service end 101 may include：Numerical selection module
1011；
The numerical selection module 1011, for determining that at least one target waits calling out the numbers at least one code to be called out the numbers
Code, wherein there are at least one pending business is untreated complete in the pending business corresponding to each described target code to be called out the numbers
At, and there are a pending business at least one pending business of untreated completion matches with the call instruction；According to
The genesis sequence of at least one target code to be called out the numbers successively waits for each described target code to be called out the numbers as current goal
It calls out the numbers code, is performed both by：Judge whether current goal code to be called out the numbers is broadcasted in current time by the broadcast system 102, such as
Fruit is no, then current goal code to be called out the numbers is determined as the significant number.
In the present embodiment, below using (corresponding to wait in the presence of code 1 (corresponding pending business is national tax) to be called out the numbers, code to be called out the numbers 2
The business of doing includes land tax and national tax), code to be called out the numbers 3 (corresponding pending business be national tax) and (the corresponding pending business of code to be called out the numbers 4
For land tax), and call instruction (including type of service be land tax, window be window 1) for illustrate：Numerical selection module is used for
The target code to be called out the numbers determined in 4 numbers to be called out the numbers includes code 2 to be called out the numbers and code to be called out the numbers 4, wherein code to be called out the numbers
2 and code to be called out the numbers 4 corresponding to pending business in there are pending business " land tax " untreated completion, and untreated completion
" land tax " matches with the type of service " land tax " in call instruction.Judge that code 2 to be called out the numbers is broadcasted system in current time
Broadcast, illustrates that the holder of code 2 to be called out the numbers is handling national tax business, therefore, if broadcasting it in current time handles land tax
Business can cause number then the holder of code to be called out the numbers 2 cannot attend to anything else to handle land tax business, therefore will not wait crying
Number 2 is used as significant number.Judge that code 4 to be called out the numbers is not broadcasted system broadcasts in current time, illustrates that its holder is working as
The preceding time does not handle other business.Therefore, the holder of the code 4 to be called out the numbers can handle land tax business, therefore will
Code 4 to be called out the numbers is determined as significant number.
According to above-described embodiment, handling state, refer to calling by the pending business corresponding to each code to be called out the numbers
The matching degree of order and the broadcast state of current time determine significant number corresponding with call instruction.Accordingly, it is determined that
The matching degree of the significant number and call instruction that go out is higher, and can go to handle at once in called and match with call instruction
Pending business.
In an embodiment of the invention, the queuing service end 101 can be further used for inciting somebody to action under external triggering
A code to be called out the numbers at least one code to be called out the numbers is determined as urgent number；When receiving the call instruction, sentence
The business for including with the call instruction with the presence or absence of a pending business in the pending business corresponding to the urgent number of breaking
Type matching, if so, the urgent number is determined as the significant number.
In the present embodiment, when user needs the pending business of urgent handling, it can be sent to queuing service end and include
The urgent triggering command of urgent number.Under the triggering of urgent triggering command, by least one code to be called out the numbers with urgent number
Consistent code to be called out the numbers is determined as urgent number.When queuing service termination receives call instruction, and determine urgent number
The type of service for including with call instruction there are a pending business in corresponding pending business matches, then directly will be urgent
Number is determined as significant number, so that the holder of urgent number can carry out business handling as early as possible.
According to above-described embodiment, queuing service end can determine urgent number under external triggering.And it is receiving
When to call instruction, preferably judge in the pending business corresponding to urgent number whether the type of service phase for including with call instruction
Matching.Urgent number is determined as significant number when judging to match, with can be preferentially to there is urgent demand to wait calling out the numbers
Code is called out the numbers broadcast into row major, to meet specific business handling demand.
In an embodiment of the invention, as shown in figure 3, the broadcast system 102 may include：Broadcasting Control module
1021 and at least two window display screens 1022；Wherein, each described window display screen 1022 corresponds to a window respectively；
The Broadcasting Control module 1021, for receive the significant number and it is described handle window when, in institute
State and determine to handle the corresponding window display screen 1022 of window with described at least one window display screen 1022, will it is described effectively
Number is sent to identified window display screen 1022；
Each described window display screen 1022, for when receiving the significant number, playing the significant number.
In the present embodiment, the specific pattern of window display screen can be determined according to business need.Such as LED screen.Often
One window display screen can be placed on above corresponding window, when it plays significant number, can significantly prompt this
The holder of significant number corresponds to window to it and carries out business handling.
It is illustrated for there are window display screen 1, window display screen 2 and window display screen 3 below：Window is shown
Screen 1 corresponds to window 1, window display screen 2 corresponds to window 2 and window display screen 3 corresponds to window 3.The window of handling determined is
Window 1, it is determined that it is " window display screen 1 " to go out window display screen corresponding with window " window 1 " is handled, then sends out significant number
Give window display screen 1.Significant number is played when window display screen 1 receives significant number, to prompt holding for significant number
The person of having arrives 1 transacting business of window.
According to above-described embodiment, broadcast system includes window display screen, and each window display screen corresponds to one respectively
A window.When receiving significant number and handling window, it may be determined that go out and shown with the corresponding window of window of handling
Screen, and significant number is played using identified window display screen, to prompt the holder of significant number to window transacting business.
Since each window all has corresponding window display screen, user can be clear according to the content shown in window display screen
Clear recognizes the window for handling oneself business.
In an embodiment of the invention, as shown in figure 3, the broadcast system 102 may further include：Synthesis display
Screen 1023 and voice are called out the numbers equipment 1024；
The Broadcasting Control module 1021 is further used for receiving the significant number and described handling window
When, information to be played is generated according to the significant number and the window of handling, the information to be played is sent respectively to
The voice is called out the numbers equipment 1024 and the synthesis display screen 1023；
The voice is called out the numbers equipment 1024, for when receiving the information to be played, played with voice mode described in
Information to be played；
The synthesis display screen 1023, for when receiving the information to be played, the information to be played to be added
The information to be played is played into playing list, and with text mode.
In the present embodiment, the format of information to be played can be determined according to business need.For example format can be to ask
No. XXXX is arrived XX windows.
According to above-described embodiment, since equipment can be called out the numbers using voice simultaneously and synthesis display screen uses different sides
Formula plays information to be played, therefore, it is possible to use family it is apparent recognize the progress of calling out the numbers.
In an embodiment of the invention, as shown in figure 4, the calling set 103 is wireless pager 1031；
The queuing service end 101, including：Call- Control1 terminal 1012；
The Call- Control1 terminal 1012, for sending broadcast message to wireless pager described in each 1031；
Each described wireless pager 1031, in the broadcast letter for receiving the transmission of Call- Control1 terminal 1012
When breath, triggerable prompting is sent out to outside；When receiving the triggering for the prompting that can set out, execute described to the row
Team's server-side 101 sends the call instruction.
In the present embodiment, each wireless pager is all made of wireless mode and establishes connection with queuing service end.
In the present embodiment, wireless pager, can be to window when receiving the broadcast message of Call- Control1 terminal transmission
The staff of mouth sends out triggerable prompting, to remind staff can the number of wanting.Staff can be according to the business of oneself
Handle progress, it is determined whether triggering wireless pager.Wireless pager is when receiving for can trigger the triggering reminded, to row
Team's server-side transmission includes corresponding type of service and the call instruction of window.
According to above-described embodiment, the wireless pager of use can be exhaled between queuing service device wirelessly
Cry the transmission of instruction.Due to using radio connection, without being connected up.Therefore it disposes more convenient.
In an embodiment of the invention, as shown in figure 5, calling system may further include：At least two evaluations are set
Standby 201, each described valuator device 201 corresponds to a window respectively
Each described valuator device 201, under external trigger, sending and being directed to the queuing service end 101
The evaluation information of the significant number；
The queuing service end 101 is further used in the evaluation information for receiving the transmission of the valuator device 201
When, it is to have handled completion by the corresponding pending service marker of the significant number, wherein labeled pending business and institute
The type of service that call instruction includes is stated to match.
In the present embodiment, evaluation information can include but is not limited to the service evaluation to window banging personnel, to business
Handle at least one of evaluation and advisory information of process or a variety of.
In the present embodiment, the pending industry corresponding to significant number is changed in queuing service end when receiving evaluation information
The label of business, clearly to distinguish the pending business handled and the pending business that do not handle according to label.
In an embodiment of the invention, the communication mode between each element in calling system can be wanted according to business
Ask determining.For example, Socket communication modes may be used between calling set and queuing service end.
As shown in fig. 6, calling out the numbers method an embodiment of the present invention provides one kind, this method may include steps of：
Step 601：Queuing service end, broadcast system and at least two calling sets are set；Wherein, each described calling
Device corresponds to a kind of type of service and a window；
Step 602：At least one code to be called out the numbers is generated using the queuing service end, wherein waits calling out the numbers described in each
The corresponding at least one pending business of code；
Step 603：When any calling set receives external triggering, include to queuing service end transmission
The call instruction of corresponding type of service and window；
Step 604：When queuing service termination receives the call instruction, at least one code to be called out the numbers
Determine significant number, wherein there are a pending business and the calling in the pending business corresponding to the significant number
The type of service that instruction includes matches, and the significant number in current time not by the broadcast system broadcast；
Step 605：The window that the call instruction includes is determined as doing for significant number using the queuing service end
Manage window；
Step 606：The broadcast that the significant number handles window described in is sent out using the broadcast system.
Embodiment according to figure 6, since the significant number of broadcast is not in transacting business state in this programme,
Be not in and to be broadcasted the feelings for handling another pending business wait the holder for code of calling out the numbers when handling a kind of pending business
Condition.To avoid the occurrence of the problem of needing the holder of code to be called out the numbers to go the number of taking again and be lined up due to mistake number.Therefore, of the invention
The scheme that embodiment provides can improve business handling efficiency.
In an embodiment of the invention, involved by the step 604 in flow chart shown in above-mentioned Fig. 6 described at least one
Determine that significant number may include in a code to be called out the numbers：
At least one target code to be called out the numbers is determined at least one code to be called out the numbers, wherein each described mesh
Mark in the pending business corresponding to code to be called out the numbers that there are at least one pending untreated completions of business, and untreated completion is at least
There are a pending business in one pending business matches with the call instruction；
Each described target code to be called out the numbers is made successively according to the genesis sequence of at least one target code to be called out the numbers
For current goal code to be called out the numbers, it is performed both by：Judge current goal code to be called out the numbers whether in current time be by the broadcast
System broadcast, if it is not, then current goal code to be called out the numbers is determined as the significant number.
In an embodiment of the invention, further comprise utilizing the queuing service end by institute in the method for calling out the numbers
At least one one wait in code of calling out the numbers is stated when code of calling out the numbers is determined as urgent number,
It has been determined at least one code to be called out the numbers involved by step 604 in flow chart shown in above-mentioned Fig. 6
Imitating number may include：
When receiving the call instruction, judge to whether there is one in the pending business corresponding to the urgent number
The type of service that pending business includes with the call instruction matches, if so, the urgent number is determined as described having
Imitate number；
In an embodiment of the invention, at least two window display screens are set in the broadcast system；Wherein, each
A window display screen corresponds to a window respectively；
Then, the step 606 in flow chart shown in above-mentioned Fig. 6 sends out the significant number described in using the broadcast system
The broadcast for handling window may include：
It determines to handle the corresponding window display screen of window with described at least one window display screen；
The significant number is played using identified window display screen.
In an embodiment of the invention, when the calling set is wireless pager,
Step 603 in flow chart shown in above-mentioned Fig. 6 is when any calling set receives external triggering, to described
It includes corresponding type of service and the call instruction of window that queuing service end, which is sent, may include：
Using the queuing service end broadcast message is sent to wireless pager described in each；
Each described wireless pager sends out triggerable prompting when receiving the broadcast message, to outside；
In any wireless pager when receiving the triggering for the prompting that can set out, execute described to described
Queuing service end sends the call instruction.
In invention one embodiment, the method for calling out the numbers can further include：
At least two valuator devices are set, wherein each described valuator device corresponds to a window respectively
Each described valuator device sends to the queuing service end under external trigger and is directed to the significant number
Evaluation information；
The queuing service end is when receiving the evaluation information, by the corresponding pending business of the significant number
It is completed labeled as having handled, wherein the type of service that labeled pending business includes with the call instruction matches.
Below include queuing service end with calling system, (including Broadcasting Control module, 4 windows are shown broadcast system
Screen, synthesis display screen and voice are called out the numbers equipment), 4 wireless pagers, for 4 valuator devices, the expansion explanation side of calling out the numbers
Method, as shown in fig. 7, the method for calling out the numbers may include steps of：
Step 701：A kind of corresponding type of service and a window are set for each calling set, and commented for each
Corresponding window is arranged in valence equipment and each window display screen.
In this step, it is that corresponding 1 window 1 is arranged in calling set 1, valuator device 1 and window display screen 1；For calling
Corresponding window 2 is arranged in device 2, valuator device 2 and window display screen 2；For calling set 3, valuator device 3 and window display screen
3 are arranged corresponding window 3；For calling set 4, valuator device 4 and window display screen 4, corresponding window 4 is set；For calling set 1
And corresponding type of service " national tax " is arranged in calling set 2；For calling set 3 and calling set 4, corresponding type of service " is set
Tax ".
Step 702：Utilize queuing service end to generate at least one code to be called out the numbers, wherein each code to be called out the numbers correspond to
A kind of few pending business.
In this step, the code to be called out the numbers of queuing service end generation includes：(corresponding pending business is state to code 1 to be called out the numbers
Tax), code to be called out the numbers 2 (corresponding pending business include land tax and national tax), code to be called out the numbers 3 (corresponding pending business is national tax) and wait for
It calls out the numbers code 4 (corresponding pending business be land tax).
Step 703：Using queuing service end broadcast message is sent to each wireless pager.
Step 704：Each wireless pager sends out triggerable prompting when receiving the broadcast message, to outside.
In this step, it is illustrated by taking unlimited calling set 3 as an example：Wireless pager 3 is receiving Call- Control1 terminal
When the broadcast message of transmission, triggerable prompting can be sent out to the staff of window, to remind staff can the number of wanting.
Step 705：In any wireless pager when receiving the triggering for the prompting that can set out, sent out to queuing service end
Send include corresponding type of service and window call instruction.
In this step, it is illustrated by taking unlimited calling set 3 as an example：It is being received in wireless pager 3 for can set out
Include the call instruction 3 of corresponding type of service " land tax " and window 3 to the transmission of queuing service end when the triggering of prompting.
Step 706：Queuing service end judges whether to receive urgent instruction, if so, executing step 707；Otherwise, it executes
Step 708.
In this step, queuing service end does not receive urgent instruction, executes step 708.
Step 707：A code to be called out the numbers at least one code to be called out the numbers is determined as urgent number using queuing service end
Code.
Step 708：Queuing service end judges whether to receive call instruction, if so, executing step 709；Otherwise, it executes
Step 706.
In this step, queuing service end is judged to have received the call instruction 1 of the transmission of unlimited calling set 1.
Step 709：Queuing service end judges whether urgent number, if so, executing step 710；Otherwise, step is executed
Rapid 712.
In this step, judge that urgent number is not present, execute step 712.
Step 710：Queuing service end judges to whether there is a pending business in the pending business corresponding to urgent number
The type of service for including with call instruction matches, if so, executing step 711；Otherwise, step 712 is executed.
Step 711：Urgent number is determined as the significant number by queuing service end, and executes step 717.
Step 712：At least one target code to be called out the numbers is determined at queuing service end at least one number to be called out the numbers,
In, there are at least one pending untreated completions of business in the pending business corresponding to each target code to be called out the numbers, and do not locate
There are a pending business at least one pending business that reason is completed matches with call instruction.
In this step, the target code to be called out the numbers that queuing service end is determined in 4 numbers to be called out the numbers includes waiting calling out the numbers
Code 2 and code to be called out the numbers 4, wherein there are pending business " in the pending business corresponding to code 2 and code to be called out the numbers 4 to be called out the numbers
The untreated completion of tax ", and " land tax " of untreated completion matches with the type of service " land tax " in call instruction.
Step 713：Queuing service end is according to the genesis sequence of at least one target code to be called out the numbers successively by each target
Code to be called out the numbers is as current goal code to be called out the numbers.
Step 714：Queuing service end judges whether current goal code to be called out the numbers is wide by the broadcast system in current time
It broadcasts, if not, executing step 716；Otherwise, step 715 is executed.
In this step, it is being current goal when calling out the numbers yard wait code 2 of calling out the numbers, is judging code to be called out the numbers 2 in current time
System broadcasts are broadcasted, illustrate that the holder of code 2 to be called out the numbers is handling national tax business, therefore, if broadcasted in current time
It handles land tax business, then the holder of code to be called out the numbers 2 cannot attend to anything else to handle land tax business, can cause number, because
This executes step 715.
In this step, it is being current goal when calling out the numbers yard wait code 4 of calling out the numbers, is judging code to be called out the numbers 4 in current time
It is not broadcasted system broadcasts, illustrates that its holder does not handle other business in current time.Therefore, which holds
Person can handle land tax business, therefore execute step 716.
Step 715：Queuing service end judges whether current goal code to be called out the numbers is the last one target code to be called out the numbers, if
It is to terminate current process；Otherwise, step 713 is executed.
Step 716：Current goal code to be called out the numbers is determined as significant number by queuing service end.
In this step, code 4 to be called out the numbers is determined as significant number by queuing service end.
Step 717：Using queuing service end window is handled by what the window that call instruction includes was determined as significant number.
In this step, window is handled by what window 3 was determined as significant number " code 4 to be called out the numbers ".
Step 718：Queuing service end is by significant number and handles window and is sent to Broadcasting Control module.
In this step, it by significant number " code 4 to be called out the numbers " and handles window " window 3 " and is sent to Broadcasting Control mould
Block.
Step 719：Broadcasting Control module determines window corresponding with window is handled at least one window display screen
It display screen and according to significant number and handles window and generates information to be played.
In this step, determine that it is " window display screen 3 " to handle the corresponding window display screen of window " window 3 ".According to
It significant number and handles window and generates information to be played " please code 4 be call out the numbers arrive window 3 ".
Step 720：Significant number is played using identified window display screen, calls out the numbers equipment using voice with voice mode
It plays information to be played and information to be played is added in playing list using synthesis display screen and is played with text mode
Information to be played.
In this step, code 4 to be called out the numbers is played using window display screen 3.It is broadcast with voice mode using voice equipment of calling out the numbers
It puts " please code 4 be call out the numbers arrive window 3 ".Information to be played " please code 4 be called out the numbers to window 3 " is added to and is broadcast using synthesis display screen
It puts in inventory and information to be played " please code 4 be called out the numbers arrive window 3 " is played with text mode.
Step 721：When queuing service termination receives valuator device transmission and is directed to the evaluation information of significant number, will have
A pending service marker in effect number is to have handled completions, wherein labeled pending business and call instruction include
Type of service matches.
In this step, valuator device transmission is received in queuing service termination to be directed to when the evaluation information for code 4 of calling out the numbers,
A pending business " land tax " in code 4 to be called out the numbers is labeled as to have handled completion.
In conclusion following advantageous effect at least may be implemented in each embodiment of the present invention：
1, in embodiments of the present invention, in the calling system there is a kind of corresponding type of service in each calling set
An and window.And the corresponding at least one pending business of each code to be called out the numbers that queuing service end generates.Queuing service
Significant number is determined when receiving call instruction in end.And it is pending there are one in the pending business corresponding to the significant number
Business matches with call instruction, and the significant number is not broadcasted system broadcasts in current time, that is, is not in and handles
Service condition.The window that call instruction includes is determined as to the window of handling of significant number, and is sent out effectively using broadcast system
Number is to the broadcast for handling window, to prompt the holder of significant number to be matched with call instruction to handling window and go to handle
Pending business.By above-mentioned it is found that since the significant number of broadcast is not in transacting business state in this programme, will not go out
Now wait the holder for code of calling out the numbers when handling a kind of pending business, and it is broadcasted the case where handling another pending business.To
Avoid the occurrence of the problem of needing the holder of code to be called out the numbers to go the number of taking again and be lined up due to mistake number.Therefore, the embodiment of the present invention
The scheme of offer can improve business handling efficiency.
2, in embodiments of the present invention, by the pending business corresponding to each code to be called out the numbers handle state, with exhale
The broadcast state of the matching degree and current time of crying instruction determines significant number corresponding with call instruction.Therefore,
The matching degree of the significant number and call instruction determined is higher, and can go to handle and call instruction phase at once in called
Matched pending business.
3, in embodiments of the present invention, queuing service end can determine urgent number under external triggering.And
When receiving call instruction, preferably judge in the pending business corresponding to urgent number whether the service class for including with call instruction
Type matches.Urgent number is determined as significant number when judging to match, with can be preferentially to there is urgent demand to wait for
Code of calling out the numbers is called out the numbers broadcast into row major, to meet specific business handling demand.
4, in embodiments of the present invention, broadcast system includes window display screen, and each window display screen is right respectively
Answer a window.When receiving significant number and handling window, it may be determined that go out and handle the corresponding window of window with described
Display screen, and significant number is played using identified window display screen, to prompt the holder of significant number to be handled to window
Business.Since each window all has corresponding window display screen, user can be according to showing in window display screen
Content clearly recognizes the window for handling oneself business.
5, in embodiments of the present invention, since equipment and synthesis display screen can be called out the numbers using different using voice simultaneously
Mode play information to be played, therefore, it is possible to use family it is apparent recognize the progress of calling out the numbers.
6, in embodiments of the present invention, the wireless pager of use can wirelessly between queuing service device into
The transmission of row call instruction.Due to using radio connection, without being connected up.Therefore it disposes more convenient.
It should be noted that herein, such as first and second etc relational terms are used merely to an entity
Or operation is distinguished with another entity or operation, is existed without necessarily requiring or implying between these entities or operation
Any actual relationship or order.Moreover, the terms "include", "comprise" or its any other variant be intended to it is non-
It is exclusive to include, so that the process, method, article or equipment including a series of elements includes not only those elements,
But also include other elements that are not explicitly listed, or further include solid by this process, method, article or equipment
Some elements.In the absence of more restrictions, the element limited by sentence " including one ", is not arranged
Except there is also other identical factors in the process, method, article or apparatus that includes the element.
One of ordinary skill in the art will appreciate that：Realize that all or part of step of above method embodiment can pass through
The relevant hardware of program instruction is completed, and program above-mentioned can be stored in computer-readable storage medium, the program
When being executed, step including the steps of the foregoing method embodiments is executed；And storage medium above-mentioned includes：ROM, RAM, magnetic disc or light
In the various media that can store program code such as disk.
Finally, it should be noted that：The foregoing is merely presently preferred embodiments of the present invention, is merely to illustrate the skill of the present invention
Art scheme, is not intended to limit the scope of the present invention.Any modification for being made all within the spirits and principles of the present invention,
Equivalent replacement, improvement etc., are included within the scope of protection of the present invention.
Claims (10)
1. a kind of calling system, which is characterized in that including：
Queuing service end, broadcast system and at least two calling sets；Wherein, each described calling set corresponds to a kind of service class
Type and a window；
Each described calling set includes corresponding service class for being sent to the queuing service end under external triggering
The call instruction of type and window；
The queuing service end, for generating at least one code to be called out the numbers, wherein code correspondence at least one to be called out the numbers described in each
The pending business of kind；When receiving the call instruction, significant number is determined at least one code to be called out the numbers,
In, there are the types of service that a pending business and the call instruction include in the pending business corresponding to the significant number
Match, and the significant number in current time not by the broadcast system broadcast；The window for including by the call instruction
Be determined as significant number handles window；The significant number and the window of handling are sent to the broadcast system；
The broadcast system, for receive the significant number and it is described handle window when, send out the significant number
To the broadcast for handling window.
2. calling system according to claim 1, which is characterized in that
The queuing service end, including：Numerical selection module；
The numerical selection module, for determining at least one target code to be called out the numbers at least one code to be called out the numbers, wherein
There are at least one pending untreated completions of business in pending business corresponding to each described target code to be called out the numbers, and do not locate
There are a pending business at least one pending business that reason is completed matches with the call instruction；According to described at least one
The genesis sequence of a target code to be called out the numbers using each described target code to be called out the numbers as current goal code to be called out the numbers, is held successively
Row：Judge current goal code to be called out the numbers whether in current time by the broadcast system broadcast, if it is not, then will described in work as
Preceding target code to be called out the numbers is determined as the significant number.
3. calling system according to claim 1, which is characterized in that
The queuing service end is further used for waiting crying by one at least one code to be called out the numbers under external triggering
Number is determined as urgent number；When receiving the call instruction, judge in the pending business corresponding to the urgent number
The type of service for including with the call instruction with the presence or absence of a pending business matches, if so, by the urgent number
It is determined as the significant number.
4. calling system according to claim 1, which is characterized in that
The broadcast system, including：Broadcasting Control module and at least two window display screens；Wherein, each described window
Display screen corresponds to a window respectively；
The Broadcasting Control module, for receive the significant number and it is described handle window when, described at least one
It determines to handle the corresponding window display screen of window with described in a window display screen, the significant number is sent to and is determined
Window display screen；
Each described window display screen, for when receiving the significant number, playing the significant number.
5. calling system according to claim 4, which is characterized in that
The broadcast system, further comprises：Synthesis display screen and voice are called out the numbers equipment；
The Broadcasting Control module, be further used for receive the significant number and it is described handle window when, according to institute
State significant number and the window of handling generate information to be played, by the information to be played be sent respectively to the voice
Number equipment and the synthesis display screen；
The voice is called out the numbers equipment, for when receiving the information to be played, the letter to be played to be played with voice mode
Breath；
The synthesis display screen, for when receiving the information to be played, it is clear that the information to be played to be added to broadcasting
Dan Zhong, and the information to be played is played with text mode.
6. calling system according to any one of claims 1 to 5, which is characterized in that
The calling set is wireless pager；
The queuing service end, including：Call- Control1 terminal；
The Call- Control1 terminal, for sending broadcast message to wireless pager described in each；
Each described wireless pager, for when receiving the broadcast message that the Call- Control1 terminal is sent, to outside
Send out triggerable prompting；When receiving the triggering for the prompting that can set out, execute described to queuing service end hair
Send the call instruction；
And/or
Further comprise：At least two valuator devices, each described valuator device correspond to a window respectively；
Each described valuator device, under external trigger, being sent to the queuing service end and being directed to described effective number
The evaluation information of code；
The queuing service end is further used for when receiving the evaluation information that the valuator device is sent, will be described
The corresponding pending service marker of significant number is to have handled completion, wherein labeled pending business refers to the calling
The type of service that order includes matches.
The method 7. one kind is called out the numbers, which is characterized in that including：
Queuing service end, broadcast system and at least two calling sets are set；Wherein, each described calling set corresponds to a kind of industry
Service type and a window；
Further include：
At least one code to be called out the numbers is generated using the queuing service end, wherein code correspondence at least one to be called out the numbers described in each
The pending business of kind；
When any calling set receives external triggering, it includes corresponding service class to be sent to the queuing service end
The call instruction of type and window；
When queuing service termination receives the call instruction, effective number is determined at least one code to be called out the numbers
Code, wherein there are the industry that a pending business and the call instruction include in the pending business corresponding to the significant number
Service type matches, and the significant number in current time not by the broadcast system broadcast；
Using the queuing service end window is handled by what the window that the call instruction includes was determined as significant number；
The broadcast that the significant number handles window described in is sent out using the broadcast system.
8. the method according to the description of claim 7 is characterized in that
It is described to determine significant number at least one code to be called out the numbers, including：
At least one target code to be called out the numbers is determined at least one code to be called out the numbers, wherein each described target waits for
There are at least one pending untreated completions of business in the pending business called out the numbers corresponding to code, and untreated completion is at least one
There are a pending business in pending business matches with the call instruction；
According to the genesis sequence of at least one target code to be called out the numbers successively using each described target code to be called out the numbers as working as
Preceding target code to be called out the numbers, is performed both by：Judge whether current goal code to be called out the numbers is wide by the broadcast system in current time
It broadcasts, if it is not, then current goal code to be called out the numbers is determined as the significant number；
And/or
Further comprise：
A code to be called out the numbers at least one code to be called out the numbers is determined as urgent number using the queuing service end；
It is described to determine significant number at least one code to be called out the numbers, including：
When receiving the call instruction, judge pending with the presence or absence of one in the pending business corresponding to the urgent number
The type of service that business includes with the call instruction matches, if so, the urgent number is determined as described effective number
Code.
9. the method according to the description of claim 7 is characterized in that
At least two window display screens are set in the broadcast system；Wherein, each described window display screen corresponds to respectively
One window；
It is described to send out the broadcast that the significant number handles window described in using the broadcast system, including：
It determines to handle the corresponding window display screen of window with described at least one window display screen；
The significant number is played using identified window display screen.
10. according to any method of claim 7 to 9, which is characterized in that
When the calling set is wireless pager,
When the triggering for receiving outside in any calling set, it includes corresponding industry to be sent to the queuing service end
The call instruction of service type and window, including：
Using the queuing service end broadcast message is sent to wireless pager described in each；
Each described wireless pager sends out triggerable prompting when receiving the broadcast message, to outside；
In any wireless pager when receiving the triggering for the prompting that can set out, execute described to the queuing
Server-side sends the call instruction；
And/or
Further comprise：
At least two valuator devices are set, wherein each described valuator device corresponds to a window respectively；
Each described valuator device sends to the queuing service end under external trigger and is directed to commenting for the significant number
Valence information；
The queuing service end is when receiving the evaluation information, by the corresponding pending service marker of the significant number
It is completed to have handled, wherein the type of service that labeled pending business includes with the call instruction matches.
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|---|---|---|---|
| CN201711375382.6A CN108305372A (en) | 2017-12-19 | 2017-12-19 | A kind of calling system and method |
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| CN110443940A (en) * | 2019-07-30 | 2019-11-12 | 广州怡禄电讯科技有限公司 | A kind of receiving hall dispatching method based on voice broadcast |
| CN113034775A (en) * | 2019-12-09 | 2021-06-25 | 北京声智科技有限公司 | Reminding method and device for terminal equipment |
| CN113781698A (en) * | 2021-11-15 | 2021-12-10 | 浪潮软件股份有限公司 | Window number calling automatic distribution method used in government affair service field |
| CN114615243A (en) * | 2022-05-13 | 2022-06-10 | 浪潮金融信息技术有限公司 | Websocket-based software number calling method, system and medium |
| CN117745107A (en) * | 2024-02-20 | 2024-03-22 | 深圳市永兴元科技股份有限公司 | Method, device and system for evaluating number calling service in government affair hall and storage medium |
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| CN114615243A (en) * | 2022-05-13 | 2022-06-10 | 浪潮金融信息技术有限公司 | Websocket-based software number calling method, system and medium |
| CN117745107A (en) * | 2024-02-20 | 2024-03-22 | 深圳市永兴元科技股份有限公司 | Method, device and system for evaluating number calling service in government affair hall and storage medium |
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Application publication date: 20180720 |