CN109450581B - Data updating method, device, equipment and storage medium - Google Patents

Data updating method, device, equipment and storage medium Download PDF

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Publication number
CN109450581B
CN109450581B CN201811095262.5A CN201811095262A CN109450581B CN 109450581 B CN109450581 B CN 109450581B CN 201811095262 A CN201811095262 A CN 201811095262A CN 109450581 B CN109450581 B CN 109450581B
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service type
caller
target
waiting
address
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CN109450581A (en
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李建勇
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Evtek Beijing Electronic Technology Co ltd
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Evtek Beijing Electronic Technology Co ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04H—BROADCAST COMMUNICATION
    • H04H60/00—Arrangements for broadcast applications with a direct linking to broadcast information or broadcast space-time; Broadcast-related systems
    • H04H60/25—Arrangements for updating broadcast information or broadcast-related information
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D30/00—Reducing energy consumption in communication networks
    • Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks

Abstract

The invention relates to a data updating method, a data updating device, data updating equipment and a data updating storage medium, wherein a service type and a waiting number corresponding to the service type are obtained; determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address; and sending the broadcast message. By sending the broadcast message to the address of the target caller corresponding to the service type, a plurality of serial communication processes are converted into one broadcast communication, and the simultaneous parallel updating of all the callers is realized, so that the occupation of a communication bus is reduced, the efficiency and the response time of a queuing and calling system are improved, the power consumption of a wireless communication part of the system is reduced, and the application scenes of more counters and more services can be realized by adopting fewer queuing hosts.

Description

Data updating method, device, equipment and storage medium
Technical Field
The present invention relates to the field of communication control, and in particular, to a data updating method, apparatus, device, and storage medium for a queuing and calling system.
Background
The queuing and calling system is a high and new technology product comprehensively utilizing computer, network, multimedia and communication control, and is suitable for various window service industries. The system solves the problem that customers stand and queue, and creates a humanized service environment. In recent years, with the emergence of government halls with multiple floors and multiple windows, higher requirements are put on the efficiency quality and the response time of the traditional queuing and calling system.
Generally, a queuing and calling system has a plurality of service queues capable of handling services, and each counter caller has an address of the counter caller, so that the services capable of handling services are different. When the number of waiting people transacting a certain service changes, the queuing host needs to respectively calculate the current number of waiting people of each counter pager, and the number of waiting people is sequentially sent to the pagers with the changed number of waiting people one by one through the queuing host for updating and displaying, the more windows a service can handle, the more times the number of waiting people needs to be sent to the pagers for updating and displaying.
The queuing and calling system is easy to generate communication blocking conflict and further cause the condition of missing number and missing call under the condition of more business handling, and the working efficiency is lower.
Disclosure of Invention
Based on this, it is necessary to provide a new data updating method, device, apparatus and storage medium for a queuing and calling system, in order to solve the problem that the conventional queuing and calling system is inefficient.
In a first aspect, an embodiment of the present application provides a data updating method, including:
acquiring a service type and the number of waiting people corresponding to the service type;
determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address;
sending a broadcast message; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type.
The data updating method sends the broadcast message to the target caller address corresponding to the service type through the corresponding relation between the service type and the caller address; the method converts a plurality of serial communication flows into one broadcast communication, each caller is updated simultaneously and parallelly, the queuing host does not need to calculate the waiting number of the current queue caller one by one and then send the waiting number to each caller one by one, the efficiency and the response time of the queuing number calling system are improved, and the power consumption of the wireless communication part of the system is also reduced.
In one embodiment, the obtaining the service type and the number of waiting people corresponding to the service type includes:
and when a number taking instruction input by a user is detected, acquiring the service type and the number of waiting people corresponding to the service type.
In one embodiment, the broadcast message is used to instruct the caller corresponding to the target caller address to add 1 to the current waiting population.
In one embodiment, the obtaining the service type and the number of waiting people corresponding to the service type includes:
and when a calling instruction sent by a caller is detected, acquiring the service type and the waiting number corresponding to the service type.
In one embodiment, the broadcast message is used to instruct the caller corresponding to the target caller address to reduce the current waiting number by 1.
In a second aspect, an embodiment of the present application provides a data updating method, including:
receiving a broadcast message; the broadcast message comprises the waiting number corresponding to the service type and the address of the target caller;
and judging whether the address of the target caller is matched with the address of the local caller, if so, updating the current waiting number according to the waiting number corresponding to the service type.
In a third aspect, an embodiment of the present application provides a data updating apparatus, including:
the acquisition module is used for acquiring the service type and the waiting number corresponding to the service type;
the determining module is used for determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address;
the data sending module is used for sending broadcast messages; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type. In a fourth aspect, an embodiment of the present application provides a data updating apparatus, including:
a receiving module for receiving a broadcast message; the broadcast message comprises the waiting number corresponding to the service type and the address of the target caller;
and the judging module is used for judging whether the address of the target calling device is matched with the address of the local machine, and if so, updating the current waiting number according to the waiting number corresponding to the service type.
In a fifth aspect, a computer device comprises a memory and a processor, the memory storing a computer program, the processor implementing the following steps when executing the computer program:
acquiring a service type and the number of waiting people corresponding to the service type;
determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address;
sending a broadcast message; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type.
In a sixth aspect, a computer readable storage medium, having stored thereon a computer program which, when executed by a processor, performs the steps of:
acquiring a service type and the number of waiting people corresponding to the service type;
determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address;
sending a broadcast message; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type.
The data updating method, the data updating device, the data updating equipment and the data updating storage medium acquire the service type and the waiting number corresponding to the service type; determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address; and sending a broadcast message, wherein the broadcast message is used for indicating the caller corresponding to the target caller address and updating the current waiting number according to the waiting number corresponding to the service type. By sending the broadcast message to the address of the target caller corresponding to the service type, a plurality of serial communication processes are converted into one broadcast communication, the callers are simultaneously updated in parallel, the occupation of a communication bus is reduced, and the efficiency and the response time of the queuing and calling system are improved.
Drawings
FIG. 1 is a diagram of a queuing and calling system;
fig. 2 is a flowchart of a data updating method according to an embodiment of the present application;
FIG. 3 is a flow chart of another data updating method provided by the embodiment of the present application;
FIG. 4 is a block diagram of a data update apparatus according to an embodiment;
FIG. 5 is a schematic diagram of a data update apparatus according to another embodiment;
fig. 6 is a schematic internal structural diagram of a computer device according to an embodiment.
DETAILED DESCRIPTION OF EMBODIMENT (S) OF INVENTION
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The data updating method provided by the embodiment of the application can be applied to a queuing and calling system, and as shown in fig. 1, the queuing and calling system comprises a number sending host, a master control box, a caller, a display screen, a sound box and the like. Wherein, the main control box in the queuing machine can be a computer device. The queuing host is used for displaying the types of the services to be handled, printing queuing numbers and the like, the master control box is used for controlling the work of a display, a pager, a sound box and other equipment, the display screen is used for displaying the types of the services to be handled, the number of people handling the services and the like, the queuing number ticket is automatically printed by the queuing host after service handling personnel touch the service button, and the master control box sends a broadcast instruction to the pager after acquiring the types of the services to be handled and the number of people waiting for the services. The caller can be a wired caller or a wireless caller, and can have various key functions such as calling in the same direction, calling again, discarding numbers, inserting numbers, transferring, function setting and the like, and the caller can have the functions of transmitting and receiving. The master control box is executed by the processor to implement a data update method.
Fig. 2 is a flowchart of a data updating method provided in an embodiment of the present application, where an execution subject of the method is the master control box shown in fig. 2, and the method may include the following steps:
s101, acquiring the service type and the waiting number corresponding to the service type.
In this embodiment, when the user needs to queue to transact the service, the corresponding service type may be selected on the display interface of the queuing machine. The queuing machine can subtract the queuing number of the transacted service from the current queuing number to determine the waiting number corresponding to each service type, or the queuing machine can add or subtract the current waiting number according to the number taking and the service completing conditions to obtain the waiting number corresponding to each service type. For example, when a certain service queue has a person to take a number, the number of waiting persons obtained is correspondingly increased; when a certain counter finishes a certain business, the number of waiting people corresponding to the business is correspondingly reduced.
S102, determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address.
In this embodiment, one service type may correspond to multiple callers, and one caller may also correspond to several service types, for example, a set of queuing system usually has multiple workable service queues, and each counter caller has its own address, and the services that can be handled are different, such as A, B, C, D four workable services, a caller address 1 of counter 1 can handle A, B two services, a caller address 2 of counter 2 can handle A, C, D three services, a caller address 3 of counter 3 can handle B, D two services, a caller address 4 of counter 4 can handle A, B, C, D four services, and an intersection between counter and service queue occurs, and if the agent service is a, the target caller addresses are caller address 1, caller address 2, and caller address 4.
S103, sending a broadcast message; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type.
In this embodiment, when the number of waiting people changes, the queuing machine sends a broadcast message to the caller. The broadcast message contains all caller addresses which need to be correspondingly operated, all callers in the calling system can receive the broadcast message, and the caller judges whether the current waiting number of people per se needs to be updated according to the target caller address in the broadcast message.
Optionally, the broadcast message includes the number of waiting people and the address of the target caller corresponding to the service type. The caller judges whether the number of the current waiting people is less than the number of the waiting people carried in the broadcast message, if so, the caller adds 1 to the number of the current waiting people; if the number of the current waiting people is larger than the number of the waiting people carried in the broadcast message, the caller subtracts 1 from the number of the current waiting people.
Optionally, the broadcast message includes a target caller address and an update mode. If the updating mode is 'waiting number of people + 1', when the caller receives the broadcast message, the caller adds 1 on the basis of the current waiting number of people; if the updating mode is 'waiting number-1', the caller subtracts 1 from the current waiting number.
The data updating method provided by the application obtains the service type and the waiting number corresponding to the service type; determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address; and sending the broadcast message. By sending the broadcast message to the target caller address corresponding to the service type, only one communication needs to be initiated to all the callers in the system in a unified way, so that a plurality of serial communication flows are converted into a parallel broadcast communication, the callers are simultaneously updated in parallel, the communication times are reduced, the occupation of a communication bus is reduced, and the working efficiency and the reliability of the system are improved.
In different scenarios, the conditions for the queuing machine to acquire the service type and the number of waiting people are different, for example, the queuing machine may trigger the operation of acquiring the service type and the number of waiting people when a user takes a number, or may trigger the operation of acquiring the service type and the number of waiting people when the service transaction is completed, and the specific implementation manners of acquiring the service type and the number of waiting people in different scenarios are introduced below.
In a first scenario, the obtaining of the service type and the number of waiting people corresponding to the service type includes obtaining the service type and the number of waiting people corresponding to the service type when a number fetching instruction input by a user is detected.
For example, when the client needs to handle the service a, the control corresponding to the service may be touched, slid, or clicked on the display of the number issuing host, and the master control box may obtain the corresponding service type according to the control selected by the client. Optionally, the user may also select the corresponding service type by means of voice, a specific gesture, or the like.
Optionally, in this embodiment, the broadcast message is used to instruct the caller corresponding to the target caller address to add 1 to the current number of waiting people.
In this embodiment, the number fetching instruction includes a service type that a user needs to handle, for example, A, B, C, D four services that can be handled, when someone needs to handle service B, the service type B is selected, and the master control box adds one bit to the number of waiting people of the service type B, that is, the master control box sends a broadcast message to the caller to instruct the caller corresponding to the service type B to add 1 to the number of waiting people currently.
And in the second scenario, the service type and the number of waiting people corresponding to the service type are obtained, and the number of waiting people corresponding to the service type and the service type are obtained when a call instruction sent by a caller is detected.
For example, when a worker finishes a service and presses a button on a caller, the caller sends a call instruction. Or, the caller can automatically detect the service type of the transacted service, then the information transmitting terminal sends a calling instruction, and the main control box can acquire the corresponding service type according to the calling instruction sent by the caller. Optionally, the master control box may also detect a service type of the transacted service, and then obtain the number of waiting persons corresponding to the service type.
Optionally, in this embodiment, the broadcast message is used to instruct the caller corresponding to the target caller address to reduce the current number of waiting people by 1. In this embodiment, the call instruction includes a service type that is completed, for example, A, B, C, D four workable services, when someone handles service C, after the completion of the handling, the counter handling staff may press the caller, and the caller sends the call instruction to the master control box, and at this time, the number of waiting people for acquiring the corresponding service type C is reduced by one, that is, the master control box sends a broadcast message to the caller, and instructs the caller corresponding to the service type C to reduce the number of waiting people by 1.
In the above embodiment, the master control box sends a broadcast message indicating the number of waiting people +1 to the caller through a Universal Asynchronous Receiver/Transmitter (UART) serial port, which is hereinafter referred to as UART serial port, and the corresponding callers respectively wait for +1 on the basis of the number of waiting people before, and update and display the new waiting people on the liquid crystal display of the caller. The waiting number of people who need not the master control case to calculate current queue calling set one by one sends each calling set one by one in proper order, has converted a broadcast communication into many serial communication flows, and each calling set is parallel to be updated simultaneously, has improved work efficiency, has reduced the occupation to communication bus.
The data updating method of the present application is explained below from the perspective of a caller, and as shown in fig. 3, a data updating method includes:
s201, receiving a broadcast message; the broadcast message comprises the waiting number corresponding to the service type and the address of the target caller.
In this embodiment, the waiting number is a broadcast command determined by the master control box according to the current queuing number and the queuing number of the transacted service, and the target caller address is a broadcast command determined by the computer according to the corresponding relationship between the service type and the caller address. For example, when a certain service queue has a number, or when a certain counter handles a certain service (i.e. the caller sends a call instruction), all counter callers capable of handling the service receive the broadcast message sent by the computer. For example, if service a has a customer number, if the addresses of the counter callers capable of handling service a are 1, 2, and 4, then all three callers at addresses 1, 2, and 4 will receive the broadcast message.
S202, judging whether the address of the target calling device is matched with the address of the local machine, and if so, updating the current waiting number according to the waiting number corresponding to the service type.
In this embodiment, when a certain service queue has a number, the number of waiting people of all counter callers capable of handling the service should be increased; when a certain counter handles a certain service (i.e. the caller sends a call instruction), the number of waiting people of all counter callers capable of handling the service should be correspondingly reduced. For example, if the service a has a customer number, the counter caller address 1, 2, 4 capable of handling the service a is received, and at this time, a broadcast command of +1 waiting people number is received (with the address 1, 2, 4 as a parameter) sent by the UART serial port, then the three callers of the addresses 1, 2, 4 are each +1 based on the current waiting people number, and the new waiting people are updated and displayed on the liquid crystal of the caller.
In the data updating method provided in the above embodiment, the broadcast message is received, whether the address of the target caller matches the address of the local terminal is judged, and if yes, the current waiting number is updated according to the waiting number corresponding to the service type. The number of waiting people is automatically updated after the caller receives the command, so that the occupation of a communication bus can be reduced, the number of waiting people does not need to be calculated by occupying computer resources and then sent to the caller one by one for displaying, and application scenes of more counters and more services can be realized by adopting fewer queuing hosts.
Fig. 4 is a schematic structural diagram of a data updating apparatus according to an embodiment. As shown in fig. 4, the data updating apparatus includes: the device comprises an acquisition module 10, a determination module 20 and a data sending module 30, wherein:
the acquiring module 10 is used for acquiring the service type and the waiting number corresponding to the service type;
a determining module 20, configured to determine, according to a correspondence between a service type and a caller address, a target caller address corresponding to the service type;
a data transmission module 30 for transmitting a broadcast message; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type.
The data recovery apparatus provided in the embodiment of the present invention may implement the method embodiments, and the implementation principle and the technical effect are similar, which are not described herein again.
In an embodiment, the obtaining module 10 is specifically configured to, when it is detected that a number fetching instruction is input by a user, obtain a service type and a number of waiting persons corresponding to the service type.
In one embodiment, the broadcast message is used to instruct the caller corresponding to the target caller address to add 1 to the current wait population.
In an embodiment, the obtaining module 10 is specifically configured to, when a call instruction sent by a caller is detected, obtain a service type and a number of waiting people corresponding to the service type.
In one embodiment, the broadcast message is used to instruct the caller to which the target caller address corresponds to reduce the current wait population by 1.
Fig. 5 is a schematic structural diagram of a data updating apparatus according to another embodiment. As shown in fig. 5, the data updating apparatus includes:
a receiving module 11, configured to receive a broadcast message; the broadcast message comprises the waiting number corresponding to the service type and the address of the target caller;
and the judging module 22 is used for judging whether the address of the target caller is matched with the address of the local caller, and if so, updating the current waiting number according to the waiting number corresponding to the service type.
The data updating apparatus provided in the embodiment of the present invention may implement the method embodiments, and the implementation principle and the technical effect are similar, which are not described herein again.
For the specific limitation of a data updating apparatus, reference may be made to the above limitation of the data updating method, which is not described herein again. The various modules in the data update apparatus described above may be implemented in whole or in part by software, hardware, and combinations thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 6. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing the number of people waiting in line. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a data updating method.
Those skilled in the art will appreciate that the architecture shown in fig. 1 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program:
acquiring a service type and the number of waiting people corresponding to the service type;
determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address;
sending a broadcast message; and the broadcast message is used for indicating the caller corresponding to the address of the target caller and updating the current waiting number according to the waiting number corresponding to the service type.
In one embodiment, the processor, when executing the computer program, further performs the steps of: and when a number taking instruction input by a user is detected, acquiring the service type and the number of waiting people corresponding to the service type.
In one embodiment, the processor, when executing the computer program, further performs the steps of: and the broadcast message is used for indicating the caller corresponding to the target caller address to add 1 to the current waiting number.
In one embodiment, the processor, when executing the computer program, further performs the steps of: and when a calling instruction sent by a caller is detected, the service type and the waiting number corresponding to the service type.
In one embodiment, the processor, when executing the computer program, further performs the steps of: and the broadcast message is used for indicating the caller corresponding to the target caller address to reduce the current waiting number by 1.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
receiving a broadcast message; the broadcast message comprises the waiting number corresponding to the service type and the address of the target caller;
and judging whether the address of the target caller is matched with the address of the local caller, if so, updating the current waiting number according to the waiting number corresponding to the service type.
The implementation principle and technical effect of the computer-readable storage medium provided by this embodiment are similar to those of the above-described method embodiment, and are not described herein again.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims (10)

1. A data updating method is characterized in that the method is applied to a queuing and calling system and comprises the following steps:
when a user takes a number or finishes business transaction, acquiring a business type and the number of waiting people corresponding to the business type;
determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address; one service type corresponds to a plurality of target callers, and one target caller corresponds to a plurality of service types;
sending a broadcast message; the broadcast message comprises addresses of all target callers needing to be operated correspondingly, waiting people number corresponding to the service type and an updating mode; and the broadcast message is used for indicating all the callers corresponding to the target caller addresses and updating the current waiting number according to the waiting number corresponding to the service type.
2. The method of claim 1, wherein the obtaining the service type and the number of waiting people corresponding to the service type comprises:
and when a number taking instruction input by a user is detected, acquiring the service type and the number of waiting people corresponding to the service type.
3. The method of claim 2, wherein the broadcast message is used to instruct the caller to which the target caller address corresponds to add 1 to the current waiting population.
4. The method of claim 1, wherein the obtaining the service type and the number of waiting people corresponding to the service type comprises:
and when a calling instruction sent by a caller is detected, acquiring the service type and the waiting number corresponding to the service type.
5. The method of claim 4, wherein the broadcast message is used to instruct the caller to which the target caller address corresponds to reduce the current wait population by 1.
6. A data updating method is characterized in that the method is applied to a queuing and calling system and comprises the following steps:
receiving a broadcast message; the broadcast message comprises waiting people corresponding to the service type, addresses of all target callers needing corresponding operation and an updating mode; the target caller address is a target caller address corresponding to the service type determined according to the corresponding relation between the service type and the caller address; one service type corresponds to a plurality of target callers, and one target caller corresponds to a plurality of service types;
and judging whether the addresses of all the target callers are matched with the address of the local machine, if so, updating the current waiting number according to the waiting number corresponding to the service type.
7. An apparatus for data update, the apparatus comprising:
the system comprises an acquisition module, a service type acquisition module and a service processing module, wherein the acquisition module is used for acquiring the service type and the waiting number corresponding to the service type when a user takes a number or when service processing is finished;
the determining module is used for determining a target caller address corresponding to the service type according to the corresponding relation between the service type and the caller address; one service type corresponds to a plurality of target callers, and one target caller corresponds to a plurality of service types;
the data sending module is used for sending broadcast messages; the broadcast message comprises addresses of all target callers needing to be operated correspondingly, waiting people number corresponding to the service type and an updating mode; and the broadcast message is used for indicating all the callers corresponding to the target caller addresses and updating the current waiting number according to the waiting number corresponding to the service type.
8. An apparatus for data update, the apparatus comprising:
a receiving module for receiving a broadcast message; the broadcast message comprises waiting people corresponding to the service type, addresses of all target callers needing corresponding operation and an updating mode; the target caller address is a target caller address corresponding to the service type determined according to the corresponding relation between the service type and the caller address; one service type corresponds to a plurality of target callers, and one target caller corresponds to a plurality of service types;
and the judging module is used for judging whether the addresses of all the target callers are matched with the local address, and if so, updating the current waiting number according to the waiting number corresponding to the service type.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 6 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 6.
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