CN114819232A - Guest room management method - Google Patents
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Abstract
The invention discloses a guest room management method, which comprises the following steps: the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform; the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module; and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying. The invention improves the utilization efficiency of guest room resources in the hotel industry and improves the lodging experience of passengers.
Description
The invention relates to a divisional application of a guest room management system and a guest room management method, wherein the application number of a parent application is 202111447210.1, and the application date is 2021.12.01.
Technical Field
The invention relates to the technical field of information, in particular to a guest room management method.
Background
At present, the demand for hotel accommodation is increasingly greater, and meanwhile, higher requirements are provided for the standardized and intelligent services of the hotel accommodation industry.
In the prior art, in the aspect of improving the intelligent level of hotel management, there are technical schemes such as a hotel self-service booking system and a working method thereof (CN102831485A), a hotel booking service system based on a WeChat public platform (CN107203818A), a network service platform based on WeChat (CN107220715A), a hotel network booking system (CN107133679A), a hotel booking management method, a system, a device and a computer storage medium (CN110097202A), a passenger management and public security management integrated system based on cloud communication (CN106845654A), an intelligent unlocking method and equipment, a check-in handling method and equipment (CN107798750B), an Internet of things intelligent hotel overall solution system (CN109901410), an intelligent hotel IOT control system (CN109165756A) and the like.
The operation mode of the existing hotel service industry is single, the check-in procedure is complex, the service equipment in a room is not intelligent enough, and the increasingly diversified requirements of customers cannot be met. Some hotels are influenced by various factors, the survival rate is not high, certain resource waste exists, and the economic income of hotel operators is influenced. And many hotels themselves management system is not intelligent enough, can not satisfy modern customers' higher requirement on high efficiency convenient, for example online booking, online payment etc..
Disclosure of Invention
The invention aims to provide a guest room management method, which is used for creating a cloud guest room management system by utilizing cloud computing, improving the guest room resource utilization efficiency of the hotel industry and improving the lodging experience of passengers.
In order to achieve the purpose, the invention provides the following scheme:
a room management method, comprising:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform; the cloud guest room management subsystem is an intelligent management system which is constructed aiming at cloud guest rooms on the basis of carrying out data sharing with the hotel guest room management subsystem after the target hotel introduces the cloud computing platform; the cloud guest room is obtained by performing intelligent cloud transformation on a pre-designated hotel guest room, and the guest room is an idle guest room in the hotel; the hotel room management subsystem is used for managing hotel rooms and providing information needed for managing the cloud rooms for the cloud room management subsystem;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module; the cloud distribution module is used for adding a selling entrance for selling the cloud guest room and goods in the cloud guest room on the basis of a selling entrance for the guest room in the hotel guest room management subsystem, so that the guest room and the cloud guest room in the hotel guest room management subsystem are respectively and independently sold;
the cloud booking module transmits the cloud guest room booking result back to the third party booking platform for display; the cloud reservation module is further used for integrating reservation information of passengers, sending passenger orders to the cloud guest room management subsystem and the hotel guest room management subsystem respectively, automatically changing room states, feeding back room residual amounts to the cloud distribution module, and changing the number of rooms displayed on the third-party reservation platform.
Optionally, the guest room management method further includes:
a cloud self-service check-in module in the cloud guest room management subsystem receives cloud guest room reservation information provided by check-in passengers and acquires the information of the distributed cloud guest rooms from the cloud distribution module;
the cloud self-service check-in module provides a service of handling house cards for the passengers under the coordination of the hotel room management module and the door lock module in the hotel room management subsystem according to the information of the cloud rooms distributed for the checked-in passengers;
an identity information acquisition module in the cloud guest room management subsystem acquires identity information of a checked-in passenger and transmits the identity information to the hotel guest room management subsystem for identity registration.
Optionally, the guest room management method further includes:
a cloud two-dimensional code acquiring module of the cloud guest room management subsystem acquires settlement information of the checked-in passenger and provides a cloud two-dimensional code for payment to the checked-in passenger based on the settlement information;
receiving payment information of a passenger, checking the payment information and settlement information, and sending a prompt message of settlement of the fee to a cloud self-service check-in module under the condition of consistency;
and after the cloud self-help check-in module receives the prompt information of expense settlement, issuing a bill to the passenger.
Optionally, the guest room management method further includes:
providing intelligent television or video on demand service for passengers through a cloud on demand module;
and recording the cost information of the commodity consumed by the passenger in the cloud guest room through a cloud commodity account hanging module, and settling with a hotel guest room management subsystem in a preset period.
Optionally, the third party subscription platform includes an internet mobile terminal APP subscription platform, an applet subscription platform, and a member subscription platform.
Optionally, the guest room management method further includes:
and data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem is realized through a robot flow automation module.
According to the specific embodiment provided by the invention, the invention discloses the following technical effects:
according to the invention, the hotel guest rooms are managed by the hotel guest room management subsystem, and information required for managing the cloud guest rooms is provided for the cloud guest room management subsystem; transmitting cloud guest room information to a third party booking platform through a cloud guest room management subsystem, receiving the cloud guest room booking information from the third party booking platform, and transmitting a feedback result made based on the cloud guest room booking information back to the third party booking platform; computing, storage and/or communication services are provided for the hotel management subsystem and the cloud guest room management subsystem through the cloud computing platform. On the basis of the hotel room management subsystem, the cloud room management subsystem is created by utilizing cloud computing, so that the room resource utilization efficiency of the hotel industry is improved, and meanwhile, the lodging experience of passengers is also improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required to be used in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other structural schematic diagrams according to these drawings without inventive labor.
FIG. 1 is a schematic diagram of a room management system according to the present invention;
FIG. 2 is a schematic flow chart of a room management method according to the present invention;
fig. 3 is a schematic structural diagram of the electronic device of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The room management system and method of the present invention are described with reference to fig. 1-3.
Fig. 1 is a schematic view of a guest room management system provided by the present invention, and as shown in fig. 1, the guest room management system provided by the present invention includes: a hotel room management subsystem 110, a cloud room management subsystem 120, and a cloud computing platform 130.
The hotel room management subsystem 110 is configured to manage hotel rooms and provide information required for managing cloud rooms to the cloud room management subsystem 120; the cloud guest room is a pre-designated hotel guest room.
The cloud guest room management subsystem 120 is configured to transmit cloud guest room information to a third party booking platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting a feedback result made based on the cloud guest room booking information back to the third party booking platform; and is also used to manage the cloud rooms based on the information provided by the hotel room management subsystem 110.
The cloud computing platform 130 is configured to provide computing, storage, and/or communication services for the hotel management subsystem and the cloud room management subsystem 120.
In this embodiment, the hotel room management subsystem 110 is an original hotel room management system before the target hotel introduces the cloud computing technology, and the hotel room management system can be used for managing the rooms in the hotel, such as room check-in management and settlement management. In addition, the hotel room management subsystem 110 may also provide necessary support for the cloud room management subsystem 120, such as providing information, channels, and the like.
The cloud room management subsystem 120 is a set of more intelligent management system reconstructed for a pre-designated hotel room, namely a cloud room, on the basis of data sharing with the wine shop management system, namely the hotel room management subsystem 110, after the target hotel introduces the cloud computing platform 130.
In this embodiment, the cloud guest room is a guest room obtained by performing smart cloud modification on a pre-designated hotel guest room. Such rooms are typically idle rooms in a hotel. The guest rooms are transformed into cloud guest rooms and managed by the cloud guest room management subsystem, and idle guest room resources in the hotel are favorably checked.
The cloud guest room management subsystem 120 greatly improves the information acquisition and processing capacity, can provide more intelligent services such as face recognition, self-help check-in and the like, and creates a brand new business operation mode based on the cloud guest room management subsystem 120 of the invention on the basis of the existing business operation mode. That is, one hotel can implement two different modes of operation.
The cloud computing platform 130 includes at least one of a public cloud, a private cloud, a hybrid cloud, and cloud storage, and provides computing, storage, and/or communication services for the hotel management subsystem and the cloud room management subsystem 120, and in particular the cloud room management subsystem 120.
The third party reservation platform comprises an internet mobile terminal APP reservation platform, an applet reservation platform, a member reservation platform and the like. The passengers can log in the room booking interface on line through the room information published by the third party booking platforms to book the rooms.
In this embodiment, when the hotel room management subsystem 110 manages a hotel room, the check-in condition of the room is counted in real time to obtain the idle room information. Based on the idle room information, the target hotel pre-designates a part of hotel rooms and modifies and upgrades the hotel rooms into cloud rooms. The cloud guest room management subsystem 120 transmits the cloud guest room information to a third party booking platform in cooperative relation with the target hotel; when a passenger performs room booking on the third-party booking platform, the third-party booking platform transmits the room booking information to the cloud room management subsystem 120 in real time, the cloud room management subsystem 120 processes the room booking information in real time, distributes corresponding cloud rooms, transmits feedback results back to the third-party booking platform in real time, and updates and displays corresponding feedback results on the third-party booking platform in real time.
The invention provides a guest room management system, which is characterized in that a hotel management subsystem, a cloud guest room management subsystem and a cloud computing platform are arranged; based on idle room information provided by the hotel management subsystem, a part of hotel rooms are pre-appointed to be upgraded and transformed into cloud rooms, the cloud room management subsystem transmits the cloud room information to the third party booking platform, receives the room booking information from the third party booking platform, and then transmits a feedback result made based on the cloud room booking information back to the third party booking platform for display. On the basis of the hotel guest room management subsystem, the cloud guest room management subsystem is created by utilizing cloud computing, and a pre-designated idle guest room is upgraded and transformed into a cloud guest room, so that the resource utilization efficiency of the industry is improved, and meanwhile, the lodging experience of passengers is also improved.
Based on any one of the above embodiments, in this embodiment, the hotel room management subsystem includes: the system comprises a hotel room management module, a door lock module and a public security identity registration management module; the hotel room management module is used for managing hotel rooms; the door lock module is used for providing door lock opening and closing services; the public security identity registration management module is used for acquiring identity information of passengers, registering identities and synchronizing the identity registration information to an identity registration system of a public security department.
In this embodiment, the hotel room Management module, also called pms (performance Management system) module, is defined as a software platform, which can enable the hotel or hotel group to implement foreground function Management, such as booking, guest check-in/check-out, room allocation, room fee Management and billing, instead of the traditional time-consuming, paper and spreadsheet processes.
The door lock module can provide a specific house card, usually an IC card, for a passenger based on the check-in information of the passenger when the passenger successfully checks in, and the information such as the card type, the card password, the house number of the card, the valid time and the like can be written into the house card. When a passenger enters a guest room and swipes a card, the intelligent door lock can read information data in the room card and verify the information data, the intelligent door lock is unlocked if the verification is passed, and otherwise, an alarm is given to prompt that the room card is invalid.
The public security identity registration management module is used for acquiring identity information, such as identity card information, when a passenger checks in, then taking the identity information and the check-in information including check-in time, room number and the like as identity registration information and synchronizing the identity registration information to an identity registration system of a public security department.
In this embodiment, when a traveler arrives at a hotel to check in, a hotel worker processes the booking request of the traveler, performs room allocation and the like on a software platform provided by a hotel room management module, acquires and registers identity information of the traveler through a public security identity registration management module, synchronizes the identity information to an identity registration system of a public security department, configures a house card for the traveler by using a door lock module, and collects lodging fees.
According to the guest room management system provided by the invention, the hotel guest room management subsystem ensures the stable operation of the guest room management system by arranging the hotel guest room management module, the door lock module and the public security identity registration management module, and timely feeds back guest interaction information, thereby ensuring the hotel management efficiency and guest accommodation experience.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem includes: the system comprises a cloud reservation module, a cloud distribution module, a cloud self-help check-in module, an identity information acquisition module and a cloud two-dimensional code acquiring module; the cloud booking module is used for transmitting the cloud guest room information to a third party booking platform through the cloud computing platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting the cloud guest room booking information to the cloud distribution module; the cloud distribution module is used for receiving cloud guest room booking information from the cloud booking module and distributing idle cloud guest rooms according to the cloud guest room booking information; the cloud self-help check-in module is used for acquiring the information of the distributed cloud guest rooms from the cloud distribution module according to the cloud guest room reservation information and providing a service of handling the house card for the passengers under the coordination of the hotel guest room management module and the door lock module in the hotel guest room management subsystem; the system is also used for providing bill printing service for the passenger in the case of clearing the passenger fee; the identity information acquisition module is used for acquiring identity information of a checked-in passenger and transmitting the identity information to a public security identity registration management module of the hotel guest room management subsystem so as to realize the identity registration of the passenger; the identity information of the check-in passenger is stored in the cloud computing platform; the cloud two-dimensional code acquiring module is used for acquiring lodging fees and other fees of the passengers online through the cloud two-dimensional codes, wherein the other fees include fees of commodities consumed by the passengers in the cloud guest rooms.
In this embodiment, the cloud booking module, under the assistance of computing power provided by the cloud computing platform, transmits the cloud guest room information to a third party booking platform in a cooperative relationship with the target hotel in real time, including an internet mobile terminal APP booking platform, an applet booking platform, a member booking platform, and the like. And the passenger orders and reserves the cloud guest room on the third-party reservation platform, the cloud reservation module transmits the passenger reservation information to the cloud distribution module in the cloud guest room management subsystem for further processing, and transmits the processed feedback result back to the third-party reservation platform in real time, and the feedback result is displayed to the target passenger on the corresponding reservation interface.
In addition, the cloud booking module can also be used for selling original hotel rooms instead, acquiring idle room information from a hotel room management module of the hotel room management subsystem, and transmitting the idle room information to a third party booking platform in real time. The method comprises the steps that a passenger orders an original hotel room on a third party reservation platform, a cloud reservation module transmits passenger reservation information to a hotel room management module in a hotel room management subsystem for further processing, and the cloud reservation module acquires a feedback result from the hotel room management module and transmits the feedback result back to the third party reservation platform for display.
And the cloud distribution module is used for configuring corresponding idle cloud guest rooms for the passengers based on the cloud guest room reservation information received from the cloud reservation module. In addition, other hotel commodities consumed by the passengers during the check-in period of the cloud guest rooms, such as purchasing cloud guest room members, daily necessities and the like, are also processed by the cloud distribution module. That is to say, for the original hotel room management subsystem, the cloud room management subsystem is operated independently, and all expenses of the cloud room passengers in the hotel are independently accounted by the cloud distribution module. And the identity information acquisition module is used for acquiring identity information capable of proving the identity of the passenger and identifying the identity of the passenger. After the identity information of the passenger is collected, the identity information collection module can automatically transmit the identity information to a public security identity registration management module of a hotel guest room management subsystem, and the identity information of the passenger is further transmitted to an identity registration system of a public security department through the identity registration management module, so that the identity of the passenger is registered in real name.
The cloud two-dimensional code acquiring module is used for acquiring corresponding fees on line through the cloud two-dimensional code after both the target hotel and the passenger confirm that the bill is correct, for example, the fees can be paid by scanning the fees on line through a payment bank, a WeChat, a bank APP and the like, and finally, the fee information is transmitted to the cloud distribution module of the cloud guest room management subsystem for data backup.
And the cloud self-service check-in module acquires settlement information from the cloud distribution module of the cloud guest room management subsystem after the passenger successfully pays the fee through the cloud two-dimensional code so as to support the passenger to print a bill or acquire an electronic invoice at a self-service terminal. In addition, the cloud self-service module can also acquire related data from a door lock module of the hotel room management subsystem so as to support passengers to handle the house card at the self-service terminal.
In this embodiment, a traveler obtains cloud guest room information of a target hotel through a third party booking platform and places an order for booking, and after obtaining the booking information of the traveler, a cloud booking module of a cloud guest room management subsystem sends the booking information of the traveler to a cloud distribution module in the cloud guest room management subsystem for processing in real time, and sends a processed feedback result back to the third party booking platform in real time for displaying. After the booking is successful, when the passenger goes to a target hotel to check in according to the booking date, the passenger can check in at the self-service terminal, firstly, the passenger clicks any point of the display screen of the self-service terminal, the display screen of the self-service terminal can automatically jump to an information acquisition interface corresponding to the identity information acquisition module of the cloud guest room management subsystem, the identity information of the passenger is acquired, the acquired identity information of the passenger is sent to the public security identity registration management module of the hotel guest room management subsystem, and the identity of the passenger is registered in real name. After the identity registration of the passenger is completed, the self-service terminal interface automatically skips to a charging interface corresponding to a cloud two-dimensional code acquiring module in the cloud guest room management subsystem, the passenger pays the accommodation cost through the cloud two-dimensional code provided by the interface, and the cloud two-dimensional code acquiring module transmits the cost information to a cloud distribution module of the cloud guest room management subsystem for data synchronization. After the lodging expense is paid, the self-service terminal interface continues to automatically jump to the self-service check-in interface corresponding to the cloud self-service check-in module, a traveler can handle a house card at the self-service check-in interface, and the self-service terminal can also be used for checking out the house card, printing bills or issuing electronic invoices and the like when checking out.
According to the guest room management system provided by the invention, the cloud guest room management subsystem is provided with the cloud reservation module, the cloud self-help check-in module, the identity information acquisition module, the cloud two-dimensional code acquiring module and the cloud distribution module, so that a brand-new intelligent cloud hotel operation mode is created by combining cloud computing and hotel management, the operation efficiency of the guest room management system is greatly improved by independently combining, self-help distributing, independently distributing and independently managing the business income of the guest room management subsystem, the guest room check-in rate is improved, and the guest room experience is also greatly improved.
Based on any one of the above embodiments, in this embodiment, the identity information acquisition module includes: the system comprises an identity card authentication unit and a face recognition unit; the identity card authentication unit is used for acquiring identity card information of a passenger and transmitting the identity card information of the passenger to the public security identity registration management module; the face recognition unit is used for collecting passenger face information and transmitting the passenger face information to the public security identity registration management module.
In this embodiment, when the passenger handled the identity and registers, need show two take place ofs ID cards, personal identity information among the two take place ofs ID cards of passenger is read to identity information collection module, still will shoot positive portrait to the passenger simultaneously, carries out facial information's collection to the facial information that will gather compares with the personal identity information that two take place ofs ID cards correspond, and the testimony matches the correct ability verification and passes. And finally, transmitting the acquired personal identity information and facial information of the passengers to a public security identity registration management module of the hotel room management subsystem.
According to the guest room management system, the identity information acquisition module is provided with the identity card authentication unit and the face recognition unit, and the computational power support provided by cloud computing is utilized, so that the information of a guest is acquired more comprehensively, the consistency of the testimony is fully guaranteed, the standardized operation of the hotel industry is greatly promoted, and the safety of guest lodging is enhanced.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: a cloud ordering module; the cloud on-demand module is used for providing smart televisions or video on-demand services for passengers.
In this embodiment, unlike the conventional closed-circuit television which only has a fixed channel for passengers to select passively, the smart television or the video on demand service in the cloud guest room enables the passengers to actively select favorite videos for online watching according to their watching preferences, so that the passengers can not only request online videos, but also request video resources stored in advance in the cloud on demand module for free. In addition, the passengers can also order commodities in the hotel through the smart television.
According to the guest room management system provided by the invention, the cloud ordering module is arranged, so that the limitations of the traditional closed circuit television and the like are broken through, the film watching requirements of passengers are greatly met, and the service quality of the lodging industry is greatly improved.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: a cloud commodity account hanging module; the cloud commodity account hanging module is used for recording the cost information of commodities consumed by passengers in the cloud guest rooms and settling accounts with the hotel guest room management subsystem in a preset period.
In this embodiment, other commodities consumed by the passenger in the cloud guest room period are recorded in the cloud commodity account hanging module of the cloud guest room management subsystem, and after a preset period is finished, the cloud guest room management subsystem automatically settles accounts with the hotel guest room management subsystem. In the present application, the preset period is not particularly limited, and may be one month, one quarter, or any time set by the user as needed.
According to the guest room management system provided by the invention, the cloud commodity account hanging module is arranged, so that the independence of the operation of the cloud guest room management subsystem is effectively guaranteed, the independent accounting of income is realized by the cloud guest room management subsystem, and the improvement of the service quality of the lodging industry is facilitated.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: a team check-in module; the team check-in module is used for providing check-in service for the group passengers in batch.
In this embodiment, the group check-in module is established mainly to be directed at the more group passenger of number, and the group passenger opens the group check-in interface that corresponds with the group check-in module when self-service terminal is handled check-in, can once gather a plurality of passenger's identity information, and cloud two-dimensional code supports group passenger to pay simultaneously, and the room card also can accomplish to concentrate and offers.
According to the guest room management system provided by the invention, the group passengers are provided with the specific check-in channels by arranging the group check-in module, so that the check-in efficiency and check-in experience of the group passengers are greatly improved, and the service quality of the lodging industry is powerfully improved.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: and the robot flow automation module is used for realizing data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem.
In this embodiment, the robot process automation module, also called RPA (resilient process automation) module, according to the pre-designed usage rule, the RPA can simulate manual work, and perform operations such as copying, pasting, clicking, inputting, etc., to help complete repetitive work in the room management system, and to implement data sharing between the cloud room management subsystem and the hotel room management subsystem without changing the existing system.
Correspondingly, based on the robot flow automation module, two independent operation modes are realized for one hotel, including a hotel operation mode based on a hotel room management subsystem and a cloud operation mode based on a cloud room management subsystem. That is to say, the two operation modes operate independently, and based on the data conversion function of the robot flow automation module, data sharing is realized, and the data sharing is unified in the management system of a hotel.
According to the guest room management system provided by the invention, the robot flow automation module is arranged, so that data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem is realized, the internal cooperative operation capacity of the guest room management system is greatly improved, and more convenient accommodation experience is provided for passengers.
On the other hand, the present invention further provides a guest room management method, which is implemented based on any one of the guest room management systems described above, and fig. 2 is a schematic flow diagram of the guest room management method provided by the present invention, as shown in fig. 2, the method includes:
In step 230, the cloud booking module transmits the result of the cloud guest room booking back to the third party booking platform for displaying. Specifically, the cloud reservation module acquires reservation information of guests who successfully reserve rooms, which is obtained by different selling entrances, based on a one-shop and multi-business operation mode, integrates the reservation information, then sends passenger orders to the cloud guest room management subsystem and the hotel guest room management subsystem respectively, and automatically changes the room states. And finally, feeding back the room residual amount to the cloud distribution module, and changing the number of the rooms displayed on the third-party predetermined platform. In addition, guests who leave the single cloud guest room must check in through the cloud self-help check-in module.
In this embodiment, after a passenger sees cloud guest room information at the current time transmitted by a cloud booking module in a cloud guest room management subsystem through a cloud computing platform from a third party booking platform, a booking operation is performed, the cloud booking module of the cloud guest room management subsystem acquires the guest room booking information of the passenger from the third party booking platform through the cloud computing platform and transmits the guest room booking information of the passenger to a cloud distribution module of the cloud guest room management subsystem, the cloud distribution module distributes an idle cloud guest room according to the received cloud guest room booking information and returns a cloud guest room booking result to the cloud booking module, and the cloud booking module displays a successful booking result on the passenger on the third party booking platform.
According to the guest room management method, the cloud guest room information is transmitted to the third party booking platform through the cloud guest room management subsystem, the guest room booking information is received from the third party booking platform, and then a feedback result based on the cloud guest room booking information is transmitted back to the third party booking platform and displayed. On the basis of the hotel guest room management subsystem, the cloud guest room management subsystem is created by utilizing cloud computing, and a pre-designated idle guest room is upgraded and transformed into a cloud guest room, so that the resource utilization efficiency of the industry is improved, and meanwhile, the lodging experience of passengers is also improved.
Based on any one of the above embodiments, in this embodiment, the method further includes:
and a cloud self-service check-in module in the cloud guest room management subsystem receives the cloud guest room reservation information provided by the check-in passenger and acquires the distributed cloud guest room information from the cloud distribution module.
The cloud self-service check-in module provides a service of handling house cards for the passengers under the coordination of the hotel room management module and the door lock module in the hotel room management subsystem according to the information of the cloud rooms distributed for the checked-in passengers.
An identity information acquisition module in the cloud guest room management subsystem acquires identity information of a checked-in guest and transmits the identity information to the hotel guest room management subsystem for identity registration.
In this embodiment, when the passenger checks in, the personal identity information of the passenger can be collected by the identity information collection module of the cloud guest room management subsystem, and the collected personal identity information of the passenger is transmitted to the hotel guest room management subsystem for identity registration. At the self-service terminal, a cloud self-service check-in module of the cloud guest room management subsystem provides a service of self-service checking-in of the guest by utilizing information such as a cloud guest room number and a room card password distributed by the check-in guest and related information provided by a hotel guest room management module and a door lock module in the hotel guest room management subsystem.
According to the guest room management method provided by the invention, the identity information of the checked-in guest is obtained through the cloud guest room management subsystem, and is transmitted to the hotel guest room management subsystem for identity registration, and information interaction is carried out with the hotel guest room management subsystem, so that the transaction service of the room card is provided for the guest. The invention further improves the intelligentization level of the passenger check-in program and improves the lodging experience of the passenger.
Based on any one of the above embodiments, in this embodiment, the method further includes:
and a cloud two-dimensional code acquiring module of the cloud guest room management subsystem acquires settlement information of the checked-in passenger and provides a cloud two-dimensional code for payment to the checked-in passenger based on the settlement information.
And receiving payment information of the passenger, checking the payment information and settlement information, and sending a prompt message of settlement of the fee to the cloud self-service check-in module under the condition of consistency.
And after the cloud self-help check-in module receives the prompt information of expense settlement, issuing a bill to the passenger.
In this embodiment, when the passenger transacts the check-in payment at the self-service terminal, the cloud guest room management subsystem can acquire the settlement information of the check-in passenger, and provide the cloud two-dimensional code for online payment to the check-in passenger based on the settlement information, and the passenger can scan the cloud two-dimensional code with online payment tools such as WeChat and Payment treasured to pay, realizes the payment mode of the non-cash of more convenient intelligence. After the payment of the check-in passenger is received, the cloud guest room management subsystem checks the payment information and the settlement information, and if the payment information and the settlement information are consistent, the cloud self-service check-in subsystem sends prompt information of settlement of the payment to the cloud self-service check-in module and bills the passenger.
According to the guest room management method, the non-cash payment mode of cloud two-dimensional code online payment is provided by the cloud guest room management subsystem. The invention further improves the intelligent level of the hotel room management industry and improves the accommodation experience of passengers.
In a specific application, taking 100 hotel rooms managed by the hotel room management subsystem as an example, the cloud room management subsystem of the hotel separates 20 idle room rooms from the hotel room management subsystem for independent management, and the remaining 80 ordinary room rooms are continuously managed by the hotel room management subsystem.
On-line and off-line hotel customers can sell 20 cloud rooms and 80 hotel rooms on-line respectively through 80 common rooms in a third-party platform APP or member small programs and the like or 20 idle rooms in a cloud room management subsystem in a shop reservation hotel room management subsystem, and two different selling inlets exist in the on-line third-party APP or member small programs.
After the passengers successfully place orders through the selling ports distributed by the online cloud, the cloud booking module automatically receives the orders, correspondingly uploads order information to the hotel room management subsystem and the cloud room management subsystem, and automatically changes the room states in the corresponding management subsystems. If the house is full, the state of the house is closed, and if the order is cancelled, the selling number is increased. In addition, commodities consumed by passengers and house fees in each room can be automatically checked through the cloud computing platform according to a preset period, and further, 80 hotel rooms and 20 cloud rooms are respectively sold, independently operated and independently checked, and one store can have multiple accounts.
In another aspect, the present invention further provides an electronic device, fig. 3 illustrates a physical structure diagram of an electronic device, as shown in fig. 3, the electronic device may include a processor 310, a communication bus 340, a memory 330, a communication interface 320, and a computer program stored on the memory 330 and operable on the processor 310, wherein the processor 310, the communication interface 320, and the memory 330 complete communication with each other through the communication bus 340, and the processor 310 may call a logic instruction in the memory 330 to perform a room management method, where the method includes:
the cloud booking module in the cloud guest room management subsystem transmits the cloud guest room information to the third party booking platform through the cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of the passenger is acquired from the third party booking platform through the cloud computing platform.
The cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module.
And the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
In yet another aspect, the present invention also provides a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, may implement a room management method, the method comprising:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
Finally, the present invention also provides a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, the computer is capable of implementing a room management method comprising:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
The principles and embodiments of the present invention have been described herein using specific examples, which are provided only to help understand the method and the core concept of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, the specific embodiments and the application range may be changed. In view of the above, the present disclosure should not be construed as limiting the invention.
Claims (6)
1. A room management method, characterized in that the room management method comprises:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform; the cloud guest room management subsystem is an intelligent management system which is constructed aiming at cloud guest rooms on the basis of carrying out data sharing with the hotel guest room management subsystem after the target hotel introduces the cloud computing platform; the cloud guest room is obtained by performing intelligent cloud transformation on a pre-designated hotel guest room, and the guest room is an idle guest room in the hotel; the hotel room management subsystem is used for managing hotel rooms and providing information needed for managing the cloud rooms for the cloud room management subsystem;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module; the cloud distribution module is used for adding a selling entrance for selling the cloud guest room and goods in the cloud guest room on the basis of a selling entrance for the guest room in the hotel guest room management subsystem, so that the guest room and the cloud guest room in the hotel guest room management subsystem are respectively and independently sold;
the cloud booking module transmits the cloud guest room booking result back to the third party booking platform for display; the cloud reservation module is further used for integrating reservation information of passengers, sending passenger orders to the cloud guest room management subsystem and the hotel guest room management subsystem respectively, automatically changing room states, feeding back room residual amounts to the cloud distribution module, and changing the number of rooms displayed on the third-party reservation platform.
2. The room management method according to claim 1, further comprising:
a cloud self-service check-in module in the cloud guest room management subsystem receives cloud guest room reservation information provided by check-in passengers and acquires the information of the distributed cloud guest rooms from the cloud distribution module;
the cloud self-service check-in module provides a service of handling house cards for the passengers under the coordination of the hotel room management module and the door lock module in the hotel room management subsystem according to the information of the cloud rooms distributed for the checked-in passengers;
an identity information acquisition module in the cloud guest room management subsystem acquires identity information of a checked-in passenger and transmits the identity information to the hotel guest room management subsystem for identity registration.
3. The room management method according to claim 1, further comprising:
a cloud two-dimensional code acquiring module of the cloud guest room management subsystem acquires settlement information of the check-in passenger and provides a cloud two-dimensional code for payment to the check-in passenger based on the settlement information;
receiving payment information of a passenger, checking the payment information and settlement information, and sending a prompt message of settlement of the fee to a cloud self-service check-in module under the condition of consistency;
and after the cloud self-help check-in module receives the prompt information of expense settlement, issuing a bill to the passenger.
4. The room management method according to claim 1, further comprising:
providing intelligent television or video on demand service for passengers through a cloud on demand module;
and recording the cost information of the commodity consumed by the passenger in the cloud guest room through a cloud commodity account hanging module, and settling with a hotel guest room management subsystem in a preset period.
5. The room management method of claim 1, wherein the third party booking platform comprises an internet mobile terminal (APP) booking platform, an applet booking platform and a member booking platform.
6. The room management method according to claim 1, further comprising:
and data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem is realized through a robot flow automation module.
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| CN202210436263.1A CN114819232A (en) | 2021-12-01 | 2021-12-01 | Guest room management method |
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| KR102620885B1 (en) * | 2022-11-15 | 2024-01-04 | 주식회사 플리크라운지 | System for providing channel management service based on robotic process automation |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20140100895A1 (en) * | 2012-10-09 | 2014-04-10 | Peng-Yu Chen | Hotel booking management system |
| CN105208128A (en) * | 2015-10-09 | 2015-12-30 | 北京威控科技股份有限公司 | Hotel guest room intelligent control system and method based on cloud platform |
| CN106845654A (en) * | 2015-12-03 | 2017-06-13 | 北京航天金盾科技有限公司 | Hotel management and security administration integral system based on cloud communication |
| CN106600475A (en) * | 2016-12-19 | 2017-04-26 | 南京科控奇智能科技有限公司 | Smart hotel management system |
| CN107203819A (en) * | 2017-05-23 | 2017-09-26 | 合肥昊思云科科技有限公司 | A kind of intelligent booking method of hotel guest room |
| CN107767301A (en) * | 2017-10-20 | 2018-03-06 | 成都市红亿科技有限公司 | Wireless network intelligent Hospitality management system |
| CN107705222A (en) * | 2017-10-20 | 2018-02-16 | 成都市红亿科技有限公司 | Hospitality management system with room monitor and control |
| CN112231671A (en) * | 2020-10-14 | 2021-01-15 | 海南途易科技股份有限公司 | Intelligent hotel check-in system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR102620885B1 (en) * | 2022-11-15 | 2024-01-04 | 주식회사 플리크라운지 | System for providing channel management service based on robotic process automation |
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