CN108961100A - A kind of unattended hotel service system and method - Google Patents
A kind of unattended hotel service system and method Download PDFInfo
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- CN108961100A CN108961100A CN201810729018.3A CN201810729018A CN108961100A CN 108961100 A CN108961100 A CN 108961100A CN 201810729018 A CN201810729018 A CN 201810729018A CN 108961100 A CN108961100 A CN 108961100A
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- service system
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/20—Individual registration on entry or exit involving the use of a pass
- G07C9/22—Individual registration on entry or exit involving the use of a pass in combination with an identity check of the pass holder
- G07C9/25—Individual registration on entry or exit involving the use of a pass in combination with an identity check of the pass holder using biometric data, e.g. fingerprints, iris scans or voice recognition
- G07C9/257—Individual registration on entry or exit involving the use of a pass in combination with an identity check of the pass holder using biometric data, e.g. fingerprints, iris scans or voice recognition electronically
Abstract
The present invention relates to a kind of unattended hotel service system and methods, the system includes several front-end service systems, front-end service system is connect with director server, and front-end service system includes main control module and the storage module connecting with main control module, payment module, settlement module and CUSTOM HOUSE HOTEL transceiver module.The present invention can prevent artificial cash register loophole and artificial service deficiency in system, save labour turnover；Eliminate trust and supervision that human factor generates；The present invention manages the installations and facilities in moved in room using this system cell phone application or wechat small routine, and experience is moved in promotion；Real time remote management and monitoring of the present invention meet hotel house keeper and owner management demand, guarantee hotel safely and controllably, do not need that hotel is transformed on a large scale, as long as original power supply and network insertion can be used.
Description
Technical field
The present invention relates to a kind of service system, especially a kind of unattended hotel service system further relates to method of servicing.
Background technique
With economical prosperity and the improvement of people's living standards, commercial exchange, tourism be on home leave, spend a holiday the work such as leisure and
The demand of life aspect increasingly increases.People, which frequently go on a journey, brings huge development space, every type to hotel's lodging industry
The hotel of type is also increasingly rising, and the service management level in hotel is also required to be continuously improved.General Hospitality management system is often
It is required that customer registers and checks out to foreground.When moving in, customer holds after identity card registers and pay cash pledge on foreground, foreground
Attendant issues customer's CUSTOM HOUSE HOTEL.Due to the limited amount of reception counter of hotel attendant, especially in festivals or holidays, customer is more
When, customer waits being lot more time to handle and move in, and more has some customers that can propose various improper requirement, influences work
Make efficiency and hotel service quality or even speech conflict, all bring many inconvenience to customer and hotel, for preferably specification clothes
Business, avoids unnecessary unhappiness.
The hotel having at present is by the way of self-service move in.The self-service system of moving in existing hotel is included in door peace
Electronic lock and fingerprint certification device are filled, customer registers by inputting fingerprint, and opens door using fingerprint.In this way customer without
It need to check-in to foreground, it is only necessary to go out to carry out finger print identifying in door to move in, this brings very big to customer
Convenience.But function is still not comprehensive enough, it is also necessary to carry out large-scale redevelopment to hotel, can not meet customer's need well
It asks.
Summary of the invention
In order to solve the above technical problem, the present invention provides a kind of unattended hotel service system and method, the present invention
Technical solution it is specific as follows:
A kind of unattended hotel service system, including several front-end service systems, front-end service system are connect with director server,
Front-end service system includes main control module and the storage module connecting with main control module, payment module, settlement module and CUSTOM HOUSE HOTEL
Transceiver module；
Main control module is responsible for the coordinated control of each module of whole system；
Storage module, for storing the data of each module process transmission；Payment module generates payment two dimensional code；Settlement module, root
Feelings are consumed according to charge article in the lodging number of days of customer's input, the room of selection, the time for taking out CUSTOM HOUSE HOTEL and insertion CUSTOM HOUSE HOTEL, room
Condition, article loss situation calculate corresponding expense and cash pledge, and Transaction Information are sent to storage module and director server；
CUSTOM HOUSE HOTEL transceiver module includes that CUSTOM HOUSE HOTEL information writing module, CUSTOM HOUSE HOTEL pop-up module, CUSTOM HOUSE HOTEL settlement module and CUSTOM HOUSE HOTEL are inserted into module,
CUSTOM HOUSE HOTEL information writing module carries out write-in information operation for treating the CUSTOM HOUSE HOTEL sold, including moves in customer identification card information and branch
The amount of money is paid, while covering pervious information；CUSTOM HOUSE HOTEL of the CUSTOM HOUSE HOTEL pop-up module for will be to be sold is popped up from corresponding outlet；CUSTOM HOUSE HOTEL knot
Module is calculated for carrying out clearing statistics to the ticket card sold, avoids the long-term vacancy of CUSTOM HOUSE HOTEL case；CUSTOM HOUSE HOTEL insertion module will be for that will make
CUSTOM HOUSE HOTEL after is received from corresponding entrance.
Further, front-end service system further includes module of swiping the card, and acquires bank card information；
Information acquisition module, including identity card read module read customer identification and demonstrate,prove information；Face recognition module identifies customer
Facial information matches it with the ID card information of public security system；
Enquiry module, including houseclearing enquiry module, for inquiring the photographic intelligence in room；Transaction Information enquiry module is used for
Inquire currency transaction information；
Communication module, the message that transmission notice hotel house keeper makes the rounds of the wards to director server；
Alarm module sends alarm to public security system；
Table generation module goes out storage table, income account for generating consumptive material；
Bill printing module is used for printed tickets；
Input module and display module；
Swipe the card module, information acquisition module, enquiry module, communication module, alarm module, table generation module, input module and
Display module is connect with main control module.
Further, unattended hotel service system further includes the room control system set on each room, room control system with
Director server connection, room control system includes mobile terminal application module and processing module, and processing module is connect with director server, is moved
Moving terminal applies module includes:
Authentication module, for verifying identity；
Lighting control module, for controlling room headlamp switch and illumination；
TV control module, for controlling switch, the volume, zapping of TV；
Curtain control module, for controlling the opening and closing of curtain；
Airconditioning control module, for controlling opening and closing, the mode, wind speed of air-conditioning；
Service module is not disturbed, is swept or call demand for sending；
Authentication module, lighting control module, TV control module, curtain control module, airconditioning control module and service mould
Block is connect with processing module；The information that processing module is used to receive customer demand instruction and each control module uploads, is analyzed simultaneously
The information that customer demand instruction and each control module upload, control corresponding control module work, and the information that each module is uploaded
It is uploaded to director server.
Further, front-end service system further includes that the induction module connecting with main control module, music or voice play mould
Block, tone information module, travel information enquiry module, passport and Hong Kong, Macao and Taiwan certificate identification module and reservation module；
Induction module feeds back to main control module for incuding customer location；Music or voice playing module are used for according to master control
Module instruction plays music or voice；Tone information module is for recording customer's message；Travel information enquiry module is for inquiring
Travel information；Passport and Hong Kong, Macao and Taiwan certificate are true and false for identification for passport and Hong Kong, Macao and Taiwan certificate identification module；Reservation module is for mentioning
For vehicle, health care or the reservation that picks.
Further, director server includes authentication module and finger print acquisition module, finger print acquisition module acquisition control
The fingerprint of the hotel house keeper of director server, authentication module identifies the fingerprint of acquisition, and authorizes.
It further, further include the unmanned super market checkout system for being set to unmanned supermarket, unmanned super market checkout system and total clothes
Business device connection, unmanned super market checkout system includes payment module, for generating payment two dimensional code.
It is of the present invention based on above-mentioned unattended hotel service method, include the following steps:
S1, front-end service system information acquisition module acquire Customer Information, including ID card information and face information, by its with
The ID card information of public security system matches；If normal, next step operation is carried out, if abnormal, hotel is contacted by communication module
House keeper；If it is to order to arrest object that ID card information, which is shown, alarm is sent to public security system.
S2, front-end service system enquiry module according to input module search for room information, display module show the information,
Corresponding price and move in number of days；
S3, front-end service system the Transaction Information that is confirmed of main control module after, rent and cash pledge are dealt in calculating, and generate branch
Two dimensional code is paid, after the completion of two dimensional code payment, Transaction Information is sent to director server and storage module by settlement module；
After the completion of S4, payment, the CUSTOM HOUSE HOTEL for having been written into customer's check-in information is exported from CUSTOM HOUSE HOTEL and is popped up by CUSTOM HOUSE HOTEL transceiver module, and system is certainly
It is dynamic to jump back to initial interface；
When S5, end are stayed, the corresponding entrance of front-end service system receives the CUSTOM HOUSE HOTEL of insertion, and communication module calling hotel house keeper looks into
Room, if there is article loss or article consumption of charging, the mobile terminal records article loss of hotel house keeper or charge article are consumed
Number of packages, after as a result confirming, settlement module is according to article consumption meter of charging in the time and room for taking out CUSTOM HOUSE HOTEL and insertion CUSTOM HOUSE HOTEL
Calculate ultimate cost.
Further, director server includes authentication module and finger print acquisition module, the fingerprint collecting mould of director server
The identity information of block and authentication module acquisition hotel house keeper, and authorize its permission.
Further, unattended hotel service system further includes the room control system set on each room, room control system with
Director server connection, customer swipe the card into room, by downloading APP or wechat small routine are used, between light, the electricity institute's house
Regulated and controled depending on, curtain or air-conditioning, the service order of customer need can also be sent to director server, by director server by referring to
Order automatically processes.
Further, front-end service system further includes the music connecting with main control module or voice playing module and induction mould
Block, induction module incudes customer location, and feeds back to main control module, and music or voice playing module according to main control module for referring to
It enables and plays music or voice.
Compared with prior art, beneficial effects of the present invention are as follows:
(1) front-end service system of the invention includes receiving move back silver, select and check out, settle accounts the multiple functions such as printing, calling, alarm；Du
Artificial cash register loophole and artificial service deficiency, reduce cost in insulation system；The handover that human factor generates is eliminated, conventional tube is changed
Reason mode.
(2) after by installing module additional to the original stacked switch in hotel, this system cell phone application or wechat small routine pair can be used
The installations and facilities in moved in room are managed, and hotel service quality is promoted, and are improved customer's lodging experience, are provided such as customer:
It orders takeaway, health care service, shopping online, the people etc. that picks service；
(3) hotel house keeper after being authorized can real time remote comprehensive management and monitoring hotel, meet hotel house keeper and owner pipe
Reason demand guarantees safety.
(4) big data analysis can be provided by flow of personnel and tourism etc..
(5) this system can be with the original complete seamless combination of manual service legacy system in hotel, the installation of this system and using not
It needs that hotel is transformed on a large scale, as long as original power supply and network insertion can be used.
Detailed description of the invention
Fig. 1 is structural block diagram of the invention；
Fig. 2 is the structural block diagram of front-end service system；
Fig. 3 is the structural block diagram of CUSTOM HOUSE HOTEL transceiver module；
Fig. 4 is the structural block diagram of room control system.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, carries out clearly and completely to the technical solution in the present embodiment
Description, it is clear that described embodiment is only rather than whole example to a part of example of the present invention.Based on the present invention
In embodiment, those of ordinary skill in the art's every other implementation obtained under that premise of not paying creative labor
Example, shall fall within the protection scope of the present invention.
Those skilled in the art can understand that the correlation module being related to and its function of realization in the present invention
It is that computer software programs conventional in the prior art are carried on improved hardware and its device of composition, device or system
Or related agreement achieves that, is improved to computer software programs in the prior art or related agreement.For example,
Improved computer hardware system still can realize the spy of the hardware system by loading existing operation system of software
Determine function.It is understood, therefore, that innovation of the invention is improvement and its company to hardware module in the prior art
Syntagmatic is connect, rather than is only to the improvement in hardware module to realize the software carried in relation to function or agreement.
Those skilled in the art can understand that correlation module mentioned in the present invention is for executing the application
Described in operation, method, the step in process, measure, one or more hardware devices in scheme.The hardware device can
Think required purpose and specially design and manufacture, or can also using in general purpose computer known device or it is known its
His hardware device.The general purpose computer is activated or is reconstructed with having the procedure selection being stored in it.
Those skilled in the art of the present technique are appreciated that unless expressly stated, singular " one " used herein, " one
It is a ", " described " and "the" " sheet " may also comprise plural form.It is to be further understood that being used in specification of the invention
Wording " comprising " refer to that there are the feature, integer, step, operation, element and/or component, but it is not excluded that in the presence of or
Add other one or more features, integer, step, operation, element, component and/or their group.It should be understood that working as us
Element is claimed to be " connected " or when " coupled " to another element, it can be directly connected or coupled to other elements, or can also be with
There are intermediary elements.In addition, " connection " used herein or " coupling " may include being wirelessly connected or coupling.It is used herein to arrange
Diction "and/or" includes one or more associated any cells for listing item and all combinations.
Those skilled in the art of the present technique are appreciated that unless otherwise defined, all terms used herein (including technology art
Language and scientific term) there is meaning identical with the general understanding of those of ordinary skill in fields of the present invention.Should also
Understand, those terms such as defined in the general dictionary, which should be understood that, to be had and the meaning in the context of the prior art
The consistent meaning of justice, and unless defined as here, it will not be explained in an idealized or overly formal meaning.
Embodiment 1
As shown in Figure 1, the unattended hotel service system of the present embodiment, multiple front end services systems including being set to lounge
System, the unmanned super market checkout system set on unmanned supermarket and the room control system set on each room, front-end service system and room control
System, unmanned super market checkout system are connect with director server, and front-end service system can be connect with public security system.Unmanned supermarket receives
Silver-colored system includes payment module, for generating payment two dimensional code.
As shown in Fig. 2, front-end service system includes main control module and the storage module connecting with main control module, payment
Module, settlement module, bill printing module and CUSTOM HOUSE HOTEL transceiver module, module of swiping the card, information acquisition module, enquiry module, communication
Module, alarm module, table generation module, input module, display module, induction module, music or voice playing module, voice
Message module, travel information enquiry module, passport and Hong Kong, Macao and Taiwan certificate identification module and reservation module.
Main control module is responsible for the coordinated control of each module of whole system.Storage module is used to store each module process transmission
Data.Payment module generates the payment two dimensional code for mobile scanning terminal.Lodging number of days that settlement module is inputted according to customer, choosing
The room selected, take out CUSTOM HOUSE HOTEL and be inserted into the time of CUSTOM HOUSE HOTEL, charge in room article consumption, article loss situation calculate corresponding expense
With and cash pledge, and Transaction Information is sent to storage module and director server.It swipes the card module, acquires bank card information, Gu is provided
The objective another kind means of payment.
Information acquisition module, including identity card read module read customer identification and demonstrate,prove information；Face recognition module, identification
Customer's facial information matches it with the ID card information of public security system.Enquiry module, including houseclearing enquiry module are used
Photographic intelligence in inquiry room；Transaction Information enquiry module is for inquiring currency transaction information.Communication module sends notice wine
The message that shop house keeper makes the rounds of the wards is to director server.Alarm module sends alarm to public security system.Table generation module, for generating
Consumptive material goes out storage table, income account.
Induction module incudes customer location, and feeds back to main control module, and music or voice playing module are used for according to master control
Module instruction plays music or voice.
Music or voice playing module, which are used to be instructed according to main control module, plays music or voice；Tone information module is used for
Record customer's message；Travel information enquiry module is for inquiring travel information；Passport and Hong Kong, Macao and Taiwan certificate identification module are for knowing
Other passport and Hong Kong, Macao and Taiwan certificate are true and false；Reservation module is for providing vehicle, health care or the reservation that picks.Table generation module is used for
It generates consumptive material and goes out storage table, income account；Reservation module for vehicle, health care, the reservation that picks operation；Bill printing module,
For printing the bill of customer consumption.
As Figure 2-3, CUSTOM HOUSE HOTEL transceiver module includes CUSTOM HOUSE HOTEL information writing module, CUSTOM HOUSE HOTEL pop-up module, CUSTOM HOUSE HOTEL clearing mould
Block and CUSTOM HOUSE HOTEL are inserted into module, and CUSTOM HOUSE HOTEL information writing module carries out write-in information operation for treating the CUSTOM HOUSE HOTEL sold, including moves in
Customer identification demonstrate,proves information and payment amount, while covering pervious information；CUSTOM HOUSE HOTEL pop-up module for will be to be sold CUSTOM HOUSE HOTEL from
Corresponding outlet pop-up；CUSTOM HOUSE HOTEL settlement module avoids the long-term vacancy of CUSTOM HOUSE HOTEL case for carrying out clearing statistics to the ticket card sold；Room
Card insertion enters module for receiving the CUSTOM HOUSE HOTEL after use from corresponding entrance.
The present embodiment manages the installations and facilities in moved in room using APP or wechat small routine, and body is moved in promotion
It tests.As shown in figure 4, room control system includes mobile terminal application module and central server, central server and director server connect
It connects, mobile terminal application module includes:
Authentication module, for verifying identity；Lighting control module, for controlling room headlamp switch and illumination；TV control
Molding block, for controlling switch, the volume of TV；Curtain control module, for controlling the opening and closing of curtain；Air-conditioning
Control module, for controlling opening and closing, the mode, wind speed size of air-conditioning；Service module is needed for sending not disturb, sweep or call
It asks.
Authentication module, lighting control module, TV control module, curtain control module, airconditioning control module kimonos
Business module is connect with processing module.
The information that processing module is used to receive customer demand instruction and each control module uploads, while analyzing customer demand and referring to
The information uploaded with each control module, control corresponding control module work are enabled, and the information that each module uploads is uploaded to total clothes
Business device.
Director server includes authentication module and finger print acquisition module, the duty manager of finger print acquisition module acquisition control
Fingerprint, authentication module identifies the fingerprint of acquisition, and authorizes.
Furthermore it is possible to which the extra space alteration in former hotel lobby is surpassed at one with nobody of unmanned super market checkout system
City makes things convenient for customers and increases income；Real time remote management and monitoring meet hotel house keeper and owner management demand, guarantee wine
Shop is safely and controllably.
The above-mentioned unattended hotel service method that the present embodiment is related to, includes the following steps:
S1, front-end service system information acquisition module acquire Customer Information, including ID card information and face information, by its with
The ID card information of public security system matches；If normal, next step operation is carried out, if abnormal, hotel is contacted by communication module
House keeper；If it is to order to arrest object that ID card information, which is shown, alarm is sent to public security system.
S2, induction module incude customer location, and feed back to main control module, and music or voice playing module are according to master control mould
Block instruction broadcasts " welcoming you in ×× hotel " etc..
S3, information acquisition module captured identity information, face recognition module identify customer's facial information, by itself and public security
The ID card information of system matches；If normal, next step operation is carried out, if abnormal, duty manager is contacted by communication module；
If it is to order to arrest object that ID card information, which is shown, alarm is sent to public security system.
S4, front-end service system enquiry module according to input module search for room information, display module show the information,
Corresponding price and move in number of days；
S5, front-end service system the Transaction Information that is confirmed of main control module after, rent and cash pledge are dealt in calculating, and generate branch
Two dimensional code is paid, after the completion of two dimensional code payment, Transaction Information is sent to director server and storage module by settlement module；Or it swipes the card
Module reads bank card information, completes payment.
After the completion of S6, payment, the CUSTOM HOUSE HOTEL for having been written into customer's check-in information is exported from CUSTOM HOUSE HOTEL and is popped up by CUSTOM HOUSE HOTEL transceiver module, is cared for
Objective card taking is completed to move in formality, and system jumps back to initial interface automatically.After customer obtains CUSTOM HOUSE HOTEL, elevator card reading is scanned with CUSTOM HOUSE HOTEL
Area, the direct carrying of elevator are swiped the card to moved in floor into room.It, can by downloading this system APP or using wechat small routine
Light, TV, curtain or the air-conditioning institute's house are regulated and controled by mobile terminal, the service of customer need can also be referred to
Order is sent to director server, is automatically processed by director server by instruction.
When S7, end are stayed, the corresponding entrance of front-end service system receives the CUSTOM HOUSE HOTEL of insertion, and communication module calls hotel and manages
Family makes the rounds of the wards, and if there is article is lost or charges article consumption, hotel house keeper is lost or is charged by mobile terminal records article object
Product consume number of packages, and after as a result confirming, settlement module is consumed according to charge article in the time and room for taking out CUSTOM HOUSE HOTEL and insertion CUSTOM HOUSE HOTEL
Situation calculates ultimate cost；If desired continue to live or check out in advance, it, can be complete according to prompt after CUSTOM HOUSE HOTEL is directly inserted into card slot of checking out
At it is continuous live or operation of checking out.
Director server includes authentication module and finger print acquisition module, and the finger print acquisition module and identity of director server are recognized
The identity information of module acquisition hotel house keeper is demonstrate,proved, and authorizes its permission；Charge in room article and institute are stored in front-end service system
There is the price of facility, when hotel house keeper makes the rounds of the wards, by the facility of mobile terminal input damage or the article and quantity of consumption, supplies
Settlement module clearing.
Customer or hotel house keeper can also use enquiry module, table generation module, input module, sound according to their own needs
Happy or voice playing module, tone information module, travel information enquiry module, print module, passport and the identification of Hong Kong, Macao and Taiwan certificate
Module and reservation module.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Within mind and principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (10)
1. a kind of unattended hotel service system, it is characterised in that: including several front-end service systems, front-end service system with
Director server connection, front-end service system include main control module and the storage module being connect with main control module, payment module,
Settlement module and CUSTOM HOUSE HOTEL transceiver module；
Main control module is responsible for the coordinated control of each module of whole system；
Storage module, for storing the data of each module process transmission；Payment module generates payment two dimensional code；Settlement module, root
Feelings are consumed according to charge article in the lodging number of days of customer's input, the room of selection, the time for taking out CUSTOM HOUSE HOTEL and insertion CUSTOM HOUSE HOTEL, room
Condition, article loss situation calculate corresponding expense and cash pledge, and Transaction Information are sent to storage module and director server；
CUSTOM HOUSE HOTEL transceiver module includes that CUSTOM HOUSE HOTEL information writing module, CUSTOM HOUSE HOTEL pop-up module, CUSTOM HOUSE HOTEL settlement module and CUSTOM HOUSE HOTEL are inserted into module,
CUSTOM HOUSE HOTEL information writing module carries out write-in information operation for treating the CUSTOM HOUSE HOTEL sold, including moves in customer identification card information and branch
The amount of money is paid, while covering pervious information；CUSTOM HOUSE HOTEL of the CUSTOM HOUSE HOTEL pop-up module for will be to be sold is popped up from corresponding outlet；CUSTOM HOUSE HOTEL knot
Module is calculated for carrying out clearing statistics to the ticket card sold, avoids the long-term vacancy of CUSTOM HOUSE HOTEL case；CUSTOM HOUSE HOTEL insertion module will be for that will make
CUSTOM HOUSE HOTEL after is received from corresponding entrance.
2. unattended hotel service system according to claim 1, it is characterised in that: front-end service system further includes brush
Card module acquires bank card information；
Information acquisition module, including identity card read module read customer identification and demonstrate,prove information；Face recognition module identifies customer
Facial information matches it with the ID card information of public security system；
Enquiry module, including houseclearing enquiry module, for inquiring the photographic intelligence in room；Transaction Information enquiry module is used for
Inquire currency transaction information；
Communication module, the message that transmission notice hotel house keeper makes the rounds of the wards to director server；
Alarm module sends alarm to public security system；
Table generation module goes out storage table, income account for generating consumptive material；
Bill printing module is used for printed tickets；
Input module and display module；
Swipe the card module, information acquisition module, enquiry module, communication module, alarm module, table generation module, input module and
Display module is connect with main control module.
3. unattended hotel service system according to claim 1, it is characterised in that: unattended hotel service system
It further include the room control system set on each room, room control system is connect with director server, and room control system includes mobile terminal application
Module and processing module, processing module are connect with director server, and mobile terminal application module includes:
Authentication module, for verifying identity；
Lighting control module, for controlling room headlamp switch and illumination；
TV control module, for controlling switch, the volume, zapping of TV；
Curtain control module, for controlling the opening and closing of curtain；
Airconditioning control module, for controlling opening and closing, the mode, wind speed of air-conditioning；
Service module is not disturbed, is swept or call demand for sending；
Authentication module, lighting control module, TV control module, curtain control module, airconditioning control module and service mould
Block is connect with processing module；The information that processing module is used to receive customer demand instruction and each control module uploads, is analyzed simultaneously
The information that customer demand instruction and each control module upload, control corresponding control module work, and the information that each module is uploaded
It is uploaded to director server.
4. unattended hotel service system according to claim 1, it is characterised in that: front-end service system further include with
Induction module, music or the voice playing module of main control module connection, tone information module, travel information enquiry module, passport
With Hong Kong, Macao and Taiwan certificate identification module and reservation module；
Induction module feeds back to main control module for incuding customer location；Music or voice playing module are used for according to master control
Module instruction plays music or voice；Tone information module is for recording customer's message；Travel information enquiry module is for inquiring
Travel information；Passport and Hong Kong, Macao and Taiwan certificate are true and false for identification for passport and Hong Kong, Macao and Taiwan certificate identification module；Reservation module is used for vehicle
, health care or the reservation that picks.
5. unattended hotel service system according to claim 1, it is characterised in that: director server includes authentication
Module and finger print acquisition module, the fingerprint of the hotel house keeper of finger print acquisition module acquisition control director server, authentication module
The fingerprint of acquisition is identified, and is authorized.
6. unattended hotel service system according to claim 1, it is characterised in that: further include being set to unmanned supermarket
Unmanned super market checkout system, unmanned super market checkout system are connect with director server, and unmanned super market checkout system includes payment module,
Two dimensional code is paid for generating.
7. a kind of unattended hotel service method based on one of claim 1-6, characterized by the following steps:
S1, front-end service system information acquisition module acquire Customer Information, including ID card information and face information, by its with
The ID card information of public security system matches；If normal, next step operation is carried out, if abnormal, hotel is contacted by communication module
House keeper；If it is to order to arrest object that ID card information, which is shown, alarm is sent to public security system.
S2, front-end service system enquiry module room information is searched for according to input module, display module shows the information, corresponding
Price and move in number of days；
S3, front-end service system the Transaction Information that is confirmed of main control module after, rent and cash pledge are dealt in calculating, and generate branch
Two dimensional code is paid, after the completion of two dimensional code payment, Transaction Information is sent to director server and storage module by settlement module；
After the completion of S4, payment, the CUSTOM HOUSE HOTEL for having been written into customer's check-in information is exported from CUSTOM HOUSE HOTEL and is popped up by CUSTOM HOUSE HOTEL transceiver module, and system is certainly
It is dynamic to jump back to initial interface；
When S5, end are stayed, the corresponding entrance of front-end service system receives the CUSTOM HOUSE HOTEL of insertion, and communication module calling hotel house keeper looks into
Room, if there is article loss or article consumption of charging, the mobile terminal records article loss of hotel house keeper or charge article are consumed
Number of packages, after as a result confirming, settlement module is according to article consumption meter of charging in the time and room for taking out CUSTOM HOUSE HOTEL and insertion CUSTOM HOUSE HOTEL
Calculate ultimate cost.
8. unattended hotel service method according to claim 7, it is characterised in that: director server includes authentication
Module and finger print acquisition module, the identity letter of finger print acquisition module and authentication module the acquisition hotel house keeper of director server
Breath, and authorize its permission.
9. unattended hotel service method according to claim 7, it is characterised in that: unattended hotel service system
It further include the room control system set on each room, room control system is connect with director server, and customer swipes the card into room, passes through downloading
APP uses wechat small routine, regulates and controls between light, TV, curtain or the air-conditioning institute's house, can also be by customer need
Service order be sent to director server, automatically processed by director server by instruction.
10. unattended hotel service method according to claim 7, it is characterised in that: front-end service system further includes
The music or voice playing module and induction module connecting with main control module, induction module incudes customer location, and feeds back to master
Module is controlled, music or voice playing module, which are used to instruct according to main control module, plays music or voice.
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| CN201810729018.3A CN108961100A (en) | 2018-07-05 | 2018-07-05 | A kind of unattended hotel service system and method |
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| CN109978552A (en) * | 2019-03-29 | 2019-07-05 | 吴伟运 | A kind of payment processing method, device and the equipment of identity-based card information |
| CN110136370A (en) * | 2019-05-14 | 2019-08-16 | 四川华易环企科技有限公司 | Hotel's artificial intelligence foreground system and register method |
| CN110349319A (en) * | 2019-08-12 | 2019-10-18 | 杭州享钥科技有限公司 | A kind of self-service terminal of putting on record of the visitor based on intelligent mobile Internet of Things |
| CN110570550A (en) * | 2019-07-26 | 2019-12-13 | 华中科技大学 | unmanned hotel management authentication method and device |
| CN110706129A (en) * | 2019-10-08 | 2020-01-17 | 广西智数科技有限公司 | Hotel management method and device |
| CN111882766A (en) * | 2020-07-24 | 2020-11-03 | 南宁职业技术学院 | Intelligent hotel self-help check-in terminal |
| CN112668992A (en) * | 2020-12-15 | 2021-04-16 | 南京中诚签信息科技有限公司 | Unmanned hotel intelligent management system based on Internet of things |
| CN116366896A (en) * | 2023-05-29 | 2023-06-30 | 财上门科技(北京)有限公司 | Hotel check-in and check-out system and method based on voice |
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| CN116366896A (en) * | 2023-05-29 | 2023-06-30 | 财上门科技(北京)有限公司 | Hotel check-in and check-out system and method based on voice |
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