CN110706129A - Hotel management method and device - Google Patents
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Abstract
The application provides a hotel management method and device, comprising the following steps: acquiring the position information of a client mobile terminal; judging whether the position of the client mobile terminal represented by the position information is within a preset range or not; and if the position of the client mobile terminal represented by the position information is within a preset range, sending a control instruction to at least one equipment terminal in the hotel so that the equipment terminal controls equipment in the hotel to prepare for serving the client according to the control instruction. Therefore, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is about to arrive at the hotel, the hotel management terminal sends a control instruction to at least one equipment terminal in the hotel, so that equipment corresponding to the equipment terminal is prepared for receiving the client in advance, the problem that the client does not receive the client due to insufficient hands of the hotel after the client arrives at the hotel is avoided, and the hotel entering experience of the client is improved.
Description
Technical Field
The application relates to the field of hotel management, in particular to a hotel management method and device.
Background
The current hotel is generally a traditional method from check-in to check-out and leave the store, the reservation of the guest room can be realized through a mobile phone Application program (APP), if the hotel is carried, the guest room is taken for travel or telephone reservation, the reservation mode only realizes the function of "occupation" of the guest room, the guest still needs to transact the identity check in the hotel foreground when the guest is checked in, the human face is compared, the processes of door keys and the like are performed, the guest who is checked in frequently needs to queue and wait to transact the check-in procedures in sequence, and the floor and the house type to be checked in by the guest can not be determined before the door key is not taken. Particularly, under the condition that the number of current customers is large, when the number of staff of a hotel is insufficient, the reception of each customer cannot be realized, and the reception efficiency of the hotel is low.
Disclosure of Invention
An object of the embodiment of the application is to provide a hotel management method and device, so as to solve the technical problems that under the condition that a plurality of current customers are available, when the number of staff of a hotel is insufficient, the customer can not be met, and the hotel receiving efficiency is low.
In order to achieve the above purpose, the technical solutions provided in the embodiments of the present application are as follows:
in a first aspect, an embodiment of the present application provides a hotel management method, applied to a hotel management terminal, including: acquiring the position information of a client mobile terminal; judging whether the position of the client mobile terminal represented by the position information is within a preset range or not; and if the position of the client mobile terminal represented by the position information is within the preset range, sending a control instruction to at least one equipment terminal in the hotel so that the equipment terminal controls equipment in the hotel to prepare for serving the client according to the control instruction. Therefore, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is about to arrive at the hotel, the hotel management terminal sends a control instruction to at least one equipment terminal in the hotel, so that equipment corresponding to the equipment terminal is prepared for receiving the client in advance, the problem that the client does not receive the client due to insufficient hands of the hotel after the client arrives at the hotel is avoided, and the hotel entering experience of the client is improved.
In an optional embodiment of the present application, before the obtaining of the location information of the client mobile terminal, the hotel management method further includes: receiving client verification information sent by the client mobile terminal; the client verification information is used for carrying out real-name authentication on the client; auditing the client auditing information; and when the client audit information is approved, sending audit passing information to the client mobile terminal. Therefore, the client can upload client verification information of the client to perform real-name system identity verification through the client mobile terminal, and after the hotel management terminal verifies the identity of the client, the situation that the client can check in after the client arrives at a store and needs to queue for real-name system authentication is avoided, and the hotel check-in experience of the client is improved.
In a second aspect, an embodiment of the present application provides another hotel management method, which is applied to an equipment side, and includes: receiving a control instruction sent by a hotel management terminal; and controlling equipment in the hotel to prepare for serving the customer according to the control instruction. Therefore, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is indicated to be about to arrive at the hotel, and the equipment terminal controls the corresponding equipment to prepare for receiving the client in advance after receiving the control instruction sent by the hotel management terminal, so that the problem that the client does not receive the client due to insufficient hands of the hotel after the client reaches the hotel is avoided, and the hotel entering experience of the client is improved.
In an optional embodiment of the present application, the device side comprises an intelligent luggage cart module; the step of controlling equipment in the hotel to prepare for service customers according to the control instruction comprises the following steps: and controlling the intelligent luggage cart corresponding to the client reservation room to reach a preset position at preset time according to the control instruction so as to deliver the client after the client arrives. Therefore, the intelligent luggage van can start to operate before a customer is about to arrive at a hotel, and the customer is ready to be waited, so that the customer can be directly brought to a predetermined room, the problem that the customer does not have a wait due to insufficient hands of the hotel after the customer reaches the hotel is avoided, and the hotel attendance experience of the customer is improved.
In an optional embodiment of the present application, the equipment side comprises an air conditioning module; the step of controlling equipment in the hotel to prepare for service customers according to the control instruction comprises the following steps: and controlling the air conditioner corresponding to the preset room of the client to start working at the preset time according to the control instruction. Therefore, the air conditioner in the room reserved by the client can start to operate before the client arrives at the hotel, so that the room is at a comfortable temperature when the client arrives at the room, and the hotel entrance experience of the client is improved.
In a third aspect, an embodiment of the present application provides another hotel management method, applied to a client mobile terminal, including: receiving a position information acquisition request sent by a hotel management terminal; and responding to the position information acquisition request, and sending the position information of the client mobile terminal to the hotel management terminal. Therefore, the client mobile terminal can send the position information of the client mobile terminal to the hotel management terminal, so that the hotel management terminal can judge whether the client is about to arrive at the hotel or not according to the position information of the client mobile terminal.
In a fourth aspect, an embodiment of the present application provides another hotel management method, applied to a client mobile terminal, including: acquiring the position information of the client mobile terminal and the position information of a target hotel; and when the position information of the client mobile terminal and the position information of the target hotel indicate that the distance between the client mobile terminal and the target hotel is smaller than a second preset range, the position information of the client mobile terminal is sent to the hotel management terminal. Therefore, when the distance between the customer and the hotel is smaller than the second preset range, the customer mobile terminal sends the position information of the customer mobile terminal to the hotel management terminal, and therefore the risk of personal position information leakage of the customer is reduced.
In a fifth aspect, an embodiment of the present application provides a hotel management device, which is applied to a hotel management terminal, and includes: the first acquisition module is used for acquiring the position information of the client mobile terminal; the judging module is used for judging whether the position of the client mobile terminal represented by the position information is within a preset range or not; and the first sending module is used for sending a control instruction to at least one equipment end in the hotel if the position of the client mobile end represented by the position information is within the preset range, so that the equipment end controls equipment in the hotel to prepare for serving the client according to the control instruction. Therefore, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is about to arrive at the hotel, the hotel management terminal sends a control instruction to at least one equipment terminal in the hotel, so that equipment corresponding to the equipment terminal is prepared for receiving the client in advance, the problem that the client does not receive the client due to insufficient hands of the hotel after the client arrives at the hotel is avoided, and the hotel entering experience of the client is improved.
In an optional embodiment of the present application, the hotel management device further comprises: a third receiving module, configured to receive the client authentication information sent by the client mobile terminal; the client verification information is used for carrying out real-name authentication on the client; the auditing module is used for auditing the client auditing information; and the fourth sending module is used for sending the audit passing information to the client mobile terminal when the audit information of the client passes. Therefore, the client can upload client verification information of the client to perform real-name system identity verification through the client mobile terminal, and after the hotel management terminal verifies the identity of the client, the situation that the client can check in after the client arrives at a store and needs to queue for real-name system authentication is avoided, and the hotel check-in experience of the client is improved.
In a sixth aspect, an embodiment of the present application provides another hotel management apparatus, which is applied to an equipment side, and includes: the first receiving module is used for receiving a control instruction sent by the hotel management terminal; and the control module is used for controlling equipment in the hotel to prepare for serving the customer according to the control instruction. Therefore, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is indicated to be about to arrive at the hotel, and the equipment terminal controls the corresponding equipment to prepare for receiving the client in advance after receiving the control instruction sent by the hotel management terminal, so that the problem that the client does not receive the client due to insufficient hands of the hotel after the client reaches the hotel is avoided, and the hotel entering experience of the client is improved.
In an optional embodiment of the present application, the device side comprises an intelligent luggage cart module; the control module is further configured to: and controlling the intelligent luggage cart corresponding to the client reservation room to reach a preset position at preset time according to the control instruction so as to deliver the client after the client arrives. Therefore, the intelligent luggage van can start to operate before a customer is about to arrive at a hotel, and the customer is ready to be waited, so that the customer can be directly brought to a predetermined room, the problem that the customer does not have a wait due to insufficient hands of the hotel after the customer reaches the hotel is avoided, and the hotel attendance experience of the customer is improved.
In an optional embodiment of the present application, the equipment side comprises an air conditioning module; the control module is further configured to: and controlling the air conditioner corresponding to the preset room of the client to start working at the preset time according to the control instruction. Therefore, the air conditioner in the room reserved by the client can start to operate before the client arrives at the hotel, so that the room is at a comfortable temperature when the client arrives at the room, and the hotel entrance experience of the client is improved.
In a seventh aspect, an embodiment of the present application provides another hotel management apparatus, applied to a client mobile terminal, including: the second receiving module is used for receiving a position information acquisition request sent by the hotel management terminal; and the second sending module is used for responding to the position information acquisition request and sending the position information of the client mobile terminal to the hotel management terminal. Therefore, the client mobile terminal can send the position information of the client mobile terminal to the hotel management terminal, so that the hotel management terminal can judge whether the client is about to arrive at the hotel or not according to the position information of the client mobile terminal.
In an eighth aspect, an embodiment of the present application provides another hotel management device, which is applied to a client mobile terminal, and includes: the second acquisition module is used for acquiring the position information of the client mobile terminal and the position information of the target hotel; and the third sending module is used for sending the position information of the client mobile terminal to the hotel management terminal when the position information of the client mobile terminal and the position information of the target hotel indicate that the distance between the client mobile terminal and the target hotel is less than a second preset range. Therefore, when the distance between the customer and the hotel is smaller than the second preset range, the customer mobile terminal sends the position information of the customer mobile terminal to the hotel management terminal, and therefore the risk of personal position information leakage of the customer is reduced.
In a ninth aspect, an embodiment of the present application provides an electronic device, including: a processor, a memory, and a bus; the processor and the memory are communicated with each other through the bus; the memory stores program instructions executable by the processor, the processor invoking the program instructions capable of performing the hospitality management method as in the first aspect.
In a tenth aspect, embodiments of the present application provide a non-transitory computer-readable storage medium storing computer instructions, which, when executed by a computer, cause the computer to perform the hotel management method of the first aspect.
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments of the present application will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and that those skilled in the art can also obtain other related drawings based on the drawings without inventive efforts.
Fig. 1 is a block diagram illustrating a hotel management system according to an embodiment of the present disclosure;
fig. 2 is a block diagram of an electronic device according to an embodiment of the present disclosure;
fig. 3 is a flowchart of a hotel management method applied to a hotel management end according to an embodiment of the present application;
fig. 4 is a flowchart of a hotel management method applied to an equipment side according to an embodiment of the present application;
fig. 5 is a flowchart of a hotel management method applied to a client mobile terminal according to an embodiment of the present application;
fig. 6 is a flowchart of another hotel management method applied to a client mobile terminal according to an embodiment of the present application;
fig. 7 is a flowchart of a hotel management method according to an embodiment of the present application;
fig. 8 is a block diagram of a hotel management device applied to a hotel management end according to an embodiment of the present application;
fig. 9 is a block diagram of a hotel management apparatus applied to an equipment side according to an embodiment of the present application;
fig. 10 is a block diagram illustrating a hotel management device applied to a client mobile terminal according to an embodiment of the present application;
fig. 11 is a block diagram of another hotel management device applied to a client mobile terminal according to an embodiment of the present disclosure.
Detailed Description
The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application.
Among the multiple problems that hotel management exists, the inventor finds that, no matter the current hotel is a brand chain store or a star hotel, the client generally leaves the hotel from check-in to check-out or the traditional method, the reservation of the guest room can be reserved through a mobile phone APP or a telephone, the reservation mode only realizes the function of "occupation" of the guest room, the guest still needs to handle identity verification to the hotel front desk when checking-in, the processes of face comparison, door-to-door key and the like, the guest needs to queue and wait to handle check-in procedures in sequence when checking-in frequently, and the floor and the house type to be checked by the guest can not be determined before the door-to-door key is taken, and the room-to-back settlement procedure needs to be handled when leaving the hotel. The existing intelligent hotel passenger needs to go to the hotel to transact the corresponding check-in procedure on site, the passenger carries a large bag, a small bag and the like to queue, if the passenger needs to ask a service student to find the service student for the first check-in, the passenger does not pay attention to the frequent wrong direction, the check-in convenience of the passenger is not humanized enough, and the experience sense is greatly reduced.
Based on the above problems, the inventor has studied to provide a hotel management system 100, please refer to fig. 1, where fig. 1 is a block diagram of a hotel management system provided in an embodiment of the present application, and the hotel management system 100 may include: a hotel management side 101, a device side 102, and a client mobile side 103. The device end 102 and the client mobile end 103 are respectively in communication connection with the hotel management end 101, the connection mode is not specifically limited in the embodiment of the present application, and may be communication connection through WIFI, 4G, 5G, and the like, and a person skilled in the art may appropriately select the connection mode according to actual situations and by combining conventional technical means in the art.
The hospitality management terminal 101 may comprise a plurality of modules capable of implementing different functions, such as: the intelligent luggage van management system comprises a client information module, a client check-in and check-out module, an intelligent luggage van management module, an outdoor digital map, an indoor digital map, a client service demand module, a financial settlement module, a hotel business stage statistical analysis data generation module and the like. For example, the client registers, reserves a room, checks in and checks out, etc. at the client mobile terminal 103 can be synchronized to the client information module and the client check-in and check-out module of the hotel management terminal 101, thereby avoiding the flow of the client checking in and check out and needing to go to the foreground to handle the check-in and check-out procedures; the outdoor digital map can be used for displaying the position of the hotel and the position of the client mobile terminal on the map, and the indoor digital map can be used for displaying the positions of the client mobile terminal and the equipment terminal in the hotel; the customer service demand module can effectively provide service for customers according to the individual demands of the customers and establish good intercommunication between the hotel and the customers; the hotel business stage statistical analysis data generation module can be used for performing statistical analysis on business data of the hotel in a period of time.
The device side 102 may include an intelligent luggage van module, a corridor lamp module, an elevator module, a guest room intelligent lock module, a guest room air conditioning module, an indoor lamp light module, a curtain module, a television module, a background music module, and the like, where different modules respectively control different devices.
The client mobile terminal 103 may include a client information module, a hotel housing information module, a hotel reservation module, a service demand module, a payment settlement module, a client evaluation module, and the like. For example, after a customer selects a satisfied hotel from a plurality of hotels, the customer can fill in information such as contact information, gender, home address and the like through a customer information module for verification; the hotel housing information module can introduce hotel related information such as hotel scale, surrounding environment matching, floor type, internal arrangement and the like; the hotel reservation module can be used for storing reservation information such as room numbers, check-in time and the like corresponding to the room type of the floor selected by the client; the settlement of hotel reservation and accommodation cost can be finished through the payment settlement module; if the hotel needs to provide personalized difference service, the hotel can be contacted through the service demand module; the customer evaluation module can grade the service satisfaction of the hotel and provide an improvement suggestion, the hotel can be perfected in a targeted manner, the intercommunication between the customer and the hotel is improved, and the viscosity is increased.
It should be noted that, a specific implementation of a part of functions that can be implemented by the hotel management terminal 101, the device terminal 102, and the client mobile terminal 103 will be described in detail in the following embodiments. It is understood that the functions that can be implemented by the hotel management terminal 101, the device terminal 102 and the client mobile terminal 103 are not limited to the functions illustrated in the above embodiments, but also include the means used in the art, and those skilled in the art can make appropriate adjustments according to the actual situation.
In addition, in one hotel management system 100, the number of the hotel management terminals 101, the device terminals 102, and the client mobile terminals 103 is not particularly limited in this embodiment, and may be one or more. For example, one hotel management system 100 includes two hotel management terminals 101, ten device terminals 102, and one hundred client mobile terminals 103, where the two hotel management terminals 101 may correspond to two hotels in different geographic locations in the same chain of hotels, the ten device terminals 102 may correspond to ten different types of hotel devices in the hotels, and the one hundred client mobile terminals 103 correspond to clients currently reserved for the hotels.
Further, the hotel management system 100 may further include a cloud server, where the cloud server may store and process information related to hotels and customers, and is a data storage disaster recovery center, so as to ensure high-speed data transmission and ensure data security.
Referring to fig. 2, fig. 2 is a block diagram of an electronic device according to an embodiment of the present disclosure, where the electronic device includes: at least one processor 201, at least one communication interface 202, at least one memory 203 and at least one communication bus 204. Wherein, the communication bus 204 is used for realizing direct connection communication of these components, the communication interface 202 is used for communicating signaling or data with other node devices, and the memory 203 stores machine readable instructions executable by the processor 201. When the electronic device is operating, the processor 201 communicates with the memory 203 via the communication bus 204, and the machine-readable instructions, when invoked by the processor 201, perform the hotel management method described above.
The processor 201 may be an integrated circuit chip having signal processing capabilities. The processor 201 may be a general-purpose processor, including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field-Programmable Gate arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components. Which may implement or perform the various methods, steps, and logic blocks disclosed in the embodiments of the present application. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The Memory 203 may include, but is not limited to, Random Access Memory (RAM), Read Only Memory (ROM), Programmable Read Only Memory (PROM), Erasable Read Only Memory (EPROM), electrically Erasable Read Only Memory (EEPROM), and the like.
It will be appreciated that the configuration shown in fig. 2 is merely illustrative and that the electronic device may include more or fewer components than shown in fig. 2 or may have a different configuration than shown in fig. 2. The components shown in fig. 2 may be implemented in hardware, software, or a combination thereof. In this embodiment, the electronic device may be, but is not limited to, an entity device such as a desktop, a notebook computer, a smart phone, an intelligent wearable device, and a vehicle-mounted device, and may also be a virtual device such as a virtual machine. In addition, the electronic device is not necessarily a single device, but may also be a combination of multiple devices, such as a server cluster, and the like. In the embodiment of the present application, a hotel management end, an equipment end, and a client mobile end in the hotel management method can all be implemented by using the electronic device shown in fig. 2.
Based on the hotel management system 100, the embodiments of the present application provide a plurality of hotel management methods, which are respectively applied to the hotel management terminal 101, the device terminal 102, and the client mobile terminal 103 in the hotel management system 100, and a specific implementation process will be described in detail in the following embodiments.
Referring to fig. 3, fig. 3 is a flowchart of a hotel management method applied to a hotel management end according to an embodiment of the present application, where the hotel management method may include the following steps:
step S301: and acquiring the position information of the client mobile terminal.
Step S302: and judging whether the position of the client mobile terminal represented by the position information is within a preset range.
Step S303: and if the position of the client mobile terminal represented by the position information is within a preset range, sending a control instruction to at least one equipment terminal in the hotel so that the equipment terminal controls equipment in the hotel to prepare for serving the client according to the control instruction.
For example, the hotel management side may determine a specific location of a client corresponding to the client mobile side by acquiring location information of the client mobile side. The preset range may be an area set manually, for example, the preset range may be a circular range of 500 meters centered on a hotel, or may be a range of a necessary path for entering the hotel, and the like.
When the position of the client mobile terminal is within the preset range, the client is about to arrive at the hotel, the hotel management terminal can send a control instruction to at least one equipment terminal in the hotel, and the equipment terminal controls corresponding equipment to prepare for serving the client according to the control instruction after receiving the control instruction. For example, the device may specifically be an intelligent luggage cart, and after the corresponding device end receives the control instruction, the intelligent luggage cart may start to operate, reach the door of a hotel within the time specified in the control instruction to receive the customer, and guide the customer to go to a predetermined room after the customer puts the luggage. For another example, the device may be an elevator of a hotel, and after the corresponding device receives the control command, the elevator may arrive at a first floor of the hotel within a specified time to wait for the customer, and after the customer enters the elevator, the customer is sent to a floor corresponding to the predetermined room. As an embodiment, the hotel management side can determine whether a plurality of customers need to take the elevator to go to a predetermined room in a short time, and if the plurality of customers need to take the elevator, the hotel management side can send a control command to control the elevator, and the like, and then send the questions to the corresponding floors respectively after the plurality of customers all take the elevator. In other words, when the number of the hotel room passengers reaches a certain order of magnitude, the hotel management terminal can send a control command to the same elevator in a short time, the elevator receives the control command in the same period and regards the control command as the same command to execute the same action, wherein the upper limit of the one-time maximum passenger carrying number of the elevator is the maximum number of the hotel room management terminal commands executed by the elevator.
In the implementation of the application, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is indicated to be about to arrive at the hotel, the hotel management terminal sends a control instruction to at least one equipment terminal in the hotel, so that the equipment corresponding to the equipment terminal is prepared for receiving the client in advance, the problem that the client is not in reception due to insufficient hands of the hotel after the client reaches the hotel is avoided, and the hotel entrance experience of the client is improved.
Further, before step S301, the hotel management method applied to the hotel management side may further include the following steps:
first, receiving client authentication information sent by a client mobile terminal.
And secondly, auditing the client auditing information.
And thirdly, sending the auditing passing information to the client mobile terminal when the client auditing information passes.
For example, a client can browse basic information of a hotel through a client mobile terminal, such as: hotel scale, surrounding environment are supporting, floor room type, internal arrangement, intelligent facility equipment of wisdom hotel, convenient travelling comfort etc. of living in, then select the pleasant hotel from numerous hotels, upload customer verification information through the customer mobile terminal and examine and check the registration, look over the detailed information of hotel through the customer mobile terminal after the registration is successful, for example: at present, the number of rooms which can be checked in, house types, personal credit of hotels for clients, individual demand service and the like are selected, and finally, the floor and house types which are satisfied by the users are selected, and the room number check-in time is determined.
Accordingly, the hotel management terminal can receive client verification information sent by a client who wants to book a hotel, wherein the client verification information is used for real-name authentication of the client. For example, the client authentication information may include: basic information such as contact information, gender and home address of the client, and identity information such as an identity card and a photo of the client. After receiving the information, the hotel management terminal can verify the information to complete the link of real-name authentication in advance. As an implementation mode, the hotel management system can be intercommunicated and shared with the information base of the public security institution personnel and the data in the national social investigation system, after the client uploads the identity card information, the hotel management system can call the data in the information base of the public security institution personnel and the national social investigation system to perform face recognition on the identity card so as to realize real-name authentication on the client, and the time from the client to the real-name authentication of the store is reduced under the condition of ensuring the safety of the client.
It should be noted that, the embodiment of the present application is not limited specifically to a manner in which the client uploads the client authentication information to the hotel management terminal through the client mobile terminal, for example, the client may directly input information such as a contact phone through the client mobile terminal, or may upload a photo taken in advance or a photo taken by calling a camera in the client mobile terminal, and a person skilled in the art may make appropriate adjustments according to actual situations.
In the embodiment of the application, the client can upload the client verification information of the client to perform real-name system identity verification through the client mobile terminal, and the hotel management terminal can avoid the situation that the client can check in after the client arrives at a store and needs to queue for real-name system authentication, so that the hotel check-in experience of the client is improved.
Referring to fig. 4, fig. 4 is a flowchart of a hotel management method applied to an equipment side according to an embodiment of the present application, where the hotel management method may include the following steps:
step S401: and receiving a control instruction sent by the hotel management terminal.
Step S402: and controlling equipment in the hotel to prepare for serving the customer according to the control instruction.
For example, the device side may control each device in the hotel to prepare for serving the customer according to a control instruction sent by the hotel management side. The controlled devices may include intelligent luggage carts, corridor lights, elevators, room intelligent locks, room air conditioners, room lights, curtains, television, background music, etc.
For example, the device may be an intelligent luggage cart, and in this case, the step S402 may include the following steps:
and controlling the intelligent luggage cart corresponding to the preset room of the client to reach a preset position at preset time according to the control instruction so as to deliver the client after the client arrives.
Specifically, when the hotel management end detects that the customer is about to arrive at the hotel, the intelligent luggage cart can be controlled to arrive at the designated position within a predetermined time for standby, for example, the intelligent luggage cart is controlled to wait for the customer at the hotel door five minutes before the customer arrives at the hotel. Wherein, in order to make the customer can discern the intelligent luggage van of reception oneself, can be provided with a unique identification code on the intelligent luggage van, this identification code can correspond with the room that the customer was booked, and the customer can be through the corresponding intelligent luggage van of this identification code discernment, and the intelligent luggage van can be sent the customer to corresponding room. In addition, during the check-in period of the client, the intelligent luggage van can be started to provide service for the client through modes of face recognition, mobile phone code scanning and the like.
The intelligent luggage van can be further provided with a positioning module, an indoor digital map in the hotel management end can master the luggage conveying condition of the intelligent luggage van and the real-time positions of specific floors of all the intelligent luggage vans through the positioning module on the intelligent luggage van, and therefore the hotel management end can schedule the intelligent luggage vans.
For another example, the device may be an air conditioner, and in this case, the step S402 may include the steps of:
and controlling the air conditioner corresponding to the room scheduled by the client to start working at the preset time according to the control instruction.
Specifically, when the hotel management terminal detects that a client is about to arrive at the hotel, the air conditioner of the room reserved by the client can be controlled to be started at a preset time and regulate the room temperature to a comfortable temperature, for example, in winter, the air conditioner is controlled to start the heating function ten minutes before the client arrives at the hotel.
It should be noted that the embodiment in which the device side is an intelligent luggage van or an air conditioner is merely an example, the device side may further include devices in other hotels, and the control method is similar to that in the embodiment described above, and is not described herein again, and those skilled in the art may make appropriate adjustments according to actual situations.
In the embodiment of the application, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is indicated to be about to arrive at the hotel, and after the equipment terminal receives the control instruction sent by the hotel management terminal, the equipment terminal controls the corresponding equipment to prepare for receiving the client in advance, so that the problem that the client does not receive the client due to insufficient hands of the client after the client reaches the hotel is avoided, and the hotel entering experience of the client is improved.
Referring to fig. 5, fig. 5 is a flowchart of a hotel management method applied to a client mobile terminal according to an embodiment of the present application, where the hotel management method may include the following steps:
step S501: and receiving a position information acquisition request sent by a hotel management terminal.
Step S502: and responding to the position information acquisition request, and sending the position information of the client mobile terminal to the hotel management terminal.
For example, after a customer reserves a hotel through the customer mobile terminal, the hotel may send a location information acquisition request to the customer mobile terminal to acquire location information of the customer mobile terminal. The client mobile terminal can be provided with an outdoor digital map and an indoor digital map and is used for positioning outside and in the hotel. The digital map is not only used for positioning navigation conventionally, but also can be used for acquiring the real-time position of the client mobile terminal by a hotel management terminal and an equipment terminal after a client reserves a hotel, and when the client mobile terminal is close to an interval set by the equipment terminal, the equipment terminal controls corresponding equipment to enter a working state.
As an implementation manner, before the client mobile terminal sends the location information to the hotel management terminal, a certain condition may be satisfied. The conditions to be satisfied may be various, and this is not specifically limited in the embodiments of the present application. For example, when the distance from the mobile client to the hotel is less than a certain distance, the mobile client starts to send its location information to the hotel management terminal, please refer to fig. 6, where fig. 6 is a flowchart of another hotel management method applied to the mobile client according to an embodiment of the present application, and the hotel management method may include the following steps:
step S601: and acquiring the position information of the client mobile terminal and the position information of the target hotel.
Step S602: and when the position information of the client mobile terminal and the position information of the target hotel indicate that the distance between the client mobile terminal and the target hotel is smaller than a second preset range, the position information of the client mobile terminal is sent to the hotel management terminal.
Specifically, the client mobile terminal judges whether the client approaches the hotel according to the position information of the client mobile terminal and the position information of the target hotel. The second preset range may be an area set manually, for example, the second preset range may be a circular range of 500 meters centered on the hotel, or may be a range of a necessary path for entering the hotel, and the like. As an implementation manner, the second preset range may be larger than the range of the preset range in the foregoing embodiment, that is, when the client enters the second preset range, the client mobile terminal starts to send the self-location information to the hotel management terminal, and when the hotel management terminal detects that the location of the client management terminal is within the preset range, the control instruction is sent to the device terminal, so that each device terminal enters the working state in sequence, and the corresponding support service work is made for the client to check in.
For another example, the condition to be satisfied may be that the location information sent by the client mobile terminal is received within a period of time before the client enters the hotel, that is, the hotel management terminal only receives the location information sent by the client mobile terminal within a certain period of time set during the period when the client approaches to the hotel.
In addition, if the client does not want to reveal the self position information, the positioning function of the outdoor digital map and the indoor digital map can be closed according to the personal preference of the client.
In the embodiment of the application, the client mobile terminal can send the position information of the client mobile terminal to the hotel management terminal, so that the hotel management terminal can judge whether the client is about to arrive at the hotel or not according to the position information of the client mobile terminal.
Referring to fig. 7, fig. 7 is a flowchart of a hotel management method according to an embodiment of the present application, where the hotel management method may include the following steps:
step S701: and the client browses the basic hotel information through the client mobile terminal.
Step S702: the customer selects the hotel through the customer mobile terminal.
Step S703: and the customer uploads customer verification information to the hotel management terminal corresponding to the selected hotel.
Step S704: and the hotel management terminal receives the client authentication information and authenticates the client authentication information.
Step S705: and when the verification is successful, the client browses detailed information of the hotel through the client mobile terminal.
Step S706: the client reserves a hotel through the client mobile terminal and pays, and meanwhile sends personalized customization information to the hotel management terminal.
Step S707: the hotel management terminal receives the position information of the client mobile terminal.
Step S708: and the hotel management terminal judges whether the position information of the client mobile terminal is within a preset range.
Step S709: and if the position information of the client mobile terminal is within a preset range, the hotel management terminal sends a control instruction to the equipment terminal.
Step S710: and the equipment terminal controls the equipment to prepare for serving the customer according to the control instruction.
Referring to fig. 8, fig. 8 is a block diagram illustrating a hotel management apparatus applied to a hotel management end according to an embodiment of the present application, where the hotel management apparatus 800 may include: a first obtaining module 801, configured to obtain location information of a client mobile end; a determining module 802, configured to determine whether the location of the client mobile terminal represented by the location information is within a preset range; a first sending module 803, configured to send a control instruction to at least one device end in the hotel if the location of the client mobile end represented by the location information is within the preset range, so that the device end controls the device in the hotel to prepare for serving the client according to the control instruction.
In the embodiment of the application, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is indicated to be about to arrive at the hotel, the hotel management terminal sends a control instruction to at least one equipment terminal in the hotel, so that equipment corresponding to the equipment terminal is prepared for receiving the client in advance, the problem that the client receives no user due to insufficient hands of the hotel after the client reaches the hotel is avoided, and the hotel entering experience of the client is improved.
Further, the hotel management device 800 further comprises: a third receiving module, configured to receive the client authentication information sent by the client mobile terminal; the client verification information is used for carrying out real-name authentication on the client; the auditing module is used for auditing the client auditing information; and the fourth sending module is used for sending the audit passing information to the client mobile terminal when the audit information of the client passes.
In the embodiment of the application, the client can upload the client verification information of the client to perform real-name system identity verification through the client mobile terminal, and the hotel management terminal can avoid the situation that the client can check in after the client arrives at a store and needs to queue for real-name system authentication, so that the hotel check-in experience of the client is improved.
Referring to fig. 9, fig. 9 is a block diagram illustrating a hotel management apparatus applied to an equipment side according to an embodiment of the present application, where the hotel management apparatus 900 includes: a first receiving module 901, configured to receive a control instruction sent by a hotel management end; and the control module 902 is used for controlling equipment in the hotel to prepare for serving the customer according to the control instruction.
In the embodiment of the application, when the hotel management terminal detects that the position of the client mobile terminal corresponding to the client is within the preset range, the client is indicated to be about to arrive at the hotel, and after the equipment terminal receives the control instruction sent by the hotel management terminal, the equipment terminal controls the corresponding equipment to prepare for receiving the client in advance, so that the problem that the client does not receive the client due to insufficient hands of the client after the client reaches the hotel is avoided, and the hotel entering experience of the client is improved.
Further, the equipment end comprises an intelligent luggage van module; the control module 902 is further configured to: and controlling the intelligent luggage cart corresponding to the client reservation room to reach a preset position at preset time according to the control instruction so as to deliver the client after the client arrives.
In this application embodiment, intelligence luggage van can begin to function before the customer is about to reach the hotel, the preparation of ready-to-receive customer to can directly take the customer to go to predetermined room, avoided the customer to reach the hotel after, because the unmanned problem of accomodating of customer that the hotel people hand is not enough to cause, promoted customer's hotel and gone into and live in experience.
Further, the equipment end comprises an air conditioning module; the control module 902 is further configured to: and controlling the air conditioner corresponding to the preset room of the client to start working at the preset time according to the control instruction.
In the embodiment of the application, the air conditioner in the room reserved by the client can start to operate before the client arrives at the hotel, so that the room is at a comfortable temperature when the client arrives at the room, and the hotel attendance experience of the client is improved.
Referring to fig. 10, fig. 10 is a block diagram illustrating a hotel management apparatus applied to a client mobile terminal according to an embodiment of the present application, where the hotel management apparatus 1000 includes: a second receiving module 1001, configured to receive a location information acquisition request sent by a hotel management end; a second sending module 1002, configured to respond to the location information obtaining request, and send the location information of the client mobile terminal to the hotel management terminal.
In the embodiment of the application, the client mobile terminal can send the position information of the client mobile terminal to the hotel management terminal, so that the hotel management terminal can judge whether the client is about to arrive at the hotel or not according to the position information of the client mobile terminal.
Referring to fig. 11, fig. 11 is a block diagram illustrating another hotel management apparatus applied to a client mobile terminal according to an embodiment of the present application, where the hotel management apparatus 1100 includes: a second obtaining module 1101, configured to obtain location information of the client mobile terminal and location information of a target hotel; a third sending module 1102, configured to send the location information of the client mobile terminal to the hotel management terminal when the location information of the client mobile terminal and the location information of the target hotel indicate that the distance between the client mobile terminal and the target hotel is smaller than a second preset range.
In the embodiment of the application, when the distance between the customer and the hotel is smaller than a second preset range, the customer mobile terminal sends the position information of the customer mobile terminal to the hotel management terminal, so that the risk of personal position information leakage of the customer is reduced.
Embodiments of the present application further provide a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions, which when executed by a computer, the computer is capable of performing the steps of the hotel management method in the above embodiments, for example, including: acquiring the position information of a client mobile terminal; judging whether the position of the client mobile terminal represented by the position information is within a preset range or not; and if the position of the client mobile terminal represented by the position information is within the preset range, sending a control instruction to at least one equipment terminal in the hotel so that the equipment terminal controls equipment in the hotel to prepare for serving the client according to the control instruction.
In the embodiments provided in the present application, it should be understood that the disclosed apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the units is only one logical division, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
In addition, units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
Furthermore, the functional modules in the embodiments of the present application may be integrated together to form an independent part, or each module may exist separately, or two or more modules may be integrated to form an independent part.
In this document, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions.
The above description is only an example of the present application and is not intended to limit the scope of the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.
Claims (12)
1. A hotel management method is applied to a hotel management terminal and comprises the following steps:
acquiring the position information of a client mobile terminal;
judging whether the position of the client mobile terminal represented by the position information is within a preset range or not;
and if the position of the client mobile terminal represented by the position information is within the preset range, sending a control instruction to at least one equipment terminal in the hotel so that the equipment terminal controls equipment in the hotel to prepare for serving the client according to the control instruction.
2. The hospitality management method of claim 1, wherein prior to said obtaining location information of the client mobile, the hospitality management method further comprises:
receiving client verification information sent by the client mobile terminal; the client verification information is used for carrying out real-name authentication on the client;
auditing the client auditing information;
and when the client audit information is approved, sending audit passing information to the client mobile terminal.
3. The hotel management method is applied to an equipment side and comprises the following steps:
receiving a control instruction sent by a hotel management terminal;
and controlling equipment in the hotel to prepare for serving the customer according to the control instruction.
4. The hospitality management method of claim 3, wherein said device side comprises a smart luggage cart module;
the step of controlling equipment in the hotel to prepare for service customers according to the control instruction comprises the following steps:
and controlling the intelligent luggage cart corresponding to the client reservation room to reach a preset position at preset time according to the control instruction so as to deliver the client after the client arrives.
5. The hospitality management method of claim 3, wherein said device side comprises an air conditioning module;
the step of controlling equipment in the hotel to prepare for service customers according to the control instruction comprises the following steps:
and controlling the air conditioner corresponding to the preset room of the client to start working at the preset time according to the control instruction.
6. A hotel management method is applied to a client mobile terminal and comprises the following steps:
receiving a position information acquisition request sent by a hotel management terminal;
and responding to the position information acquisition request, and sending the position information of the client mobile terminal to the hotel management terminal.
7. A hotel management method is applied to a client mobile terminal and comprises the following steps:
acquiring the position information of the client mobile terminal and the position information of a target hotel;
and when the position information of the client mobile terminal and the position information of the target hotel indicate that the distance between the client mobile terminal and the target hotel is smaller than a second preset range, the position information of the client mobile terminal is sent to a hotel management terminal.
8. The utility model provides a hotel management device which characterized in that is applied to hotel management end, includes:
the first acquisition module is used for acquiring the position information of the client mobile terminal;
the judging module is used for judging whether the position of the client mobile terminal represented by the position information is within a preset range or not;
and the first sending module is used for sending a control instruction to at least one equipment end in the hotel if the position of the client mobile end represented by the position information is within the preset range, so that the equipment end controls equipment in the hotel to prepare for serving the client according to the control instruction.
9. The hotel management device is characterized by being applied to an equipment side and comprising:
the first receiving module is used for receiving a control instruction sent by the hotel management terminal;
and the control module is used for controlling equipment in the hotel to prepare for serving the customer according to the control instruction.
10. The hotel management device is applied to a client mobile terminal and comprises:
the second receiving module is used for receiving a position information acquisition request sent by the hotel management terminal;
and the second sending module is used for responding to the position information acquisition request and sending the position information of the client mobile terminal to the hotel management terminal.
11. The hotel management device is applied to a client mobile terminal and comprises:
the second acquisition module is used for acquiring the position information of the client mobile terminal and the position information of the target hotel;
and the third sending module is used for sending the position information of the client mobile terminal to the hotel management terminal when the position information of the client mobile terminal and the position information of the target hotel indicate that the distance between the client mobile terminal and the target hotel is less than a second preset range.
12. A non-transitory computer-readable storage medium storing computer instructions which, when executed by a computer, cause the computer to perform the hospitality management method of any of claims 1-7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910951598.5A CN110706129A (en) | 2019-10-08 | 2019-10-08 | Hotel management method and device |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910951598.5A CN110706129A (en) | 2019-10-08 | 2019-10-08 | Hotel management method and device |
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| CN110706129A true CN110706129A (en) | 2020-01-17 |
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| CN107179696A (en) * | 2017-04-17 | 2017-09-19 | 朗曦科技（上海）有限公司 | Room control method and system based on mobile terminal authentication and location aware |
| CN108961100A (en) * | 2018-07-05 | 2018-12-07 | 邱云 | A kind of unattended hotel service system and method |
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Application publication date: 20200117 |