AU2021101733A4 - Internet of Things (IoT) System and Method for Smart Hotel Location and Internal Status Update - Google Patents

Abstract

Our invention Internet of Things (loT) System and Method for Smart Hotel Location and Internal Status Update is an Internet of Things (IOT) system for a smart hotel and a mobile client is in wireless signal connection with a hotel customer control system via a cloud server. The invention is to an Each GEH smart host is in wireless signal connection with a corresponding room intelligent device and a user sends an instruction to the hotel customer control system via the cloud server with the mobile client. The invention is a hotel customer control system, according to the instruction, sends a control instruction to the GEH smart hosts. The GEH smart hosts, according to the received control instruction, wirelessly control the room intelligent devices and the IOT system and method may achieve self-service check in and remote control of the room intelligent devices. The invention is to a wireless device access system employs short-range wireless communication to require the proximity of a user device to a structure prior to communicating an unlock request and The access system authenticates the unlock request and the proximity of the user to the structure prior to transmitting an unlock command to the structure. The invention is to the wireless device may require the proximity of a user token prior to operation and/or the access system may include an override within the structure blocking any unlock command and a hotel management system which relies upon each guest being provided with a smart card that identifies the guest and enables transactions between the guest. 13 RFID Unit Smart Hotel SenorsInternet Unit NFC Unit -G, 5-G, WIMax Uni FIG. 1 shows a schematic block-diagram of a system.

Description

RFID Unit Smart Hotel

SenorsInternet Unit NFC Unit

-G, 5-G, WIMax Uni

FIG. 1 shows a schematic block-diagram of a system.

Internet of Things (loT) System and Method for Smart Hotel Location and Internal Status Update

FIELD

Our Invention is related to a computer engineering and also Internet of Things (loT) System and Method for Smart Hotel Location and Internal Status Update.

Key: Smart Hotel Location, Internet of Things, wireless signal, cloud server, GEH, short-range, wireless communication, transmitting, self-service, proximity, central processor memory, authenticates, interfaced, guest card.

BACKGROUND OF THE INVENTION

Hotel traditional at present is directly registered to shop by user or website subscribes to the way to manage that shop is registered, and there is the technical problem that formality of checking in is loaded down with trivial details, move in efficiency of service low, hotel management cost of human resources is higher It addition, the equipment in guest room also cannot remotely be controlled by the registered user moved in, hotel's Intelligent Service degree is on the low side.

For above-mentioned technical problem, prior art has a kind of RCU (Room Control Unit, guest-room controller) hotel's visitor's Ore-controlling Role, but still there is following weak point:

1) to begin to the finishing phase, get involved in hotel, it is necessary to laying a large amount of light current circuit, the requirement of hotel's transformation is high, and cost is big, and limitation is many. 2) The hotel cannot be carried out transformation, also the system implemented before cannot be upgraded. 3) to realize function few for tradition RCU technology, it is impossible to realizes highly docking in mobile terminal.

In addition to these additional amenities, hotels have adopted a variety of different check-in procedures to minimize the time required for a guest to check-in. These procedures include adopting electronic key cards as opposed to mechanical keys, which enhances guest security and allows the hotel to change to a new room key, alleviating the need for the guest to return the keys to the front desk at checkout. However, even these procedures still present a distracting delay to a hotel's most valuable customers, business travellers.

To increase loyalty amongst these frequent travellers, among others, most major hotel chains have invested tremendous assets in developing rewards programs, such as the Hilton HHonors© Program. The goal of these programs is to allow hotel chains to better understand the needs of travelers and make their stay as streamlined as possible. For instance, some hotels provide express check-in for a select set of their guests, while others provide check in/check-out over the Internet or via a computer kiosk located in the hotel lobby. While these advances have certainly increased the occupancy rates of the various major hotel chains, they have not yet solved the problem of fully automating the guest check-in/check-out process, thereby allowing a guest to arrive at their hotel and enter their room without any additional time-consuming steps.

The common within the hotel industry for hotel guests to encounter delays and congestion during peak check-out periods. The congestion and delays arise as a direct result of traditional hotel management and check-out systems. The print-out will include details of room and meal fees plus any other transactions that the guest may have charged to his room during his stay at the hotel. The guest must then approve the final account, querying some items first if necessary, and then pay by any acceptable means.

Using the above system, it is inevitable that queues will develop at peak check-out periods and it is accepted within the hotel industry that the resulting congestion and delay can lead to guest stress and dissatisfaction. This can deter a guest from returning to a hotel, and thus represents a significant problem within the hotel industry.

It is an object of the present invention to provide a hotel management system which obviates or mitigates the above disadvantages.

According to the present invention there is provided a hotel management system comprising: 1. a central processor; 2. a central processor memory for storing guest data, including account data and guest identity data; 3. means for inputting guest data to the central processor memory 4. account cards for issue to guests, one card being issued to each guest and each card carrying machine readable data indicative of at least the card carrier's identity, 5. at least one check-out station interfaced with the central processor and including a card reader for reading out guest data from a presented card, means for reading out from the central processor account data for the account identified by a presented card, means for presenting the read out account data to the guest presenting the card, and input means actable by a guest to indicate acceptance of the presented account data.

Preferably means are provided for preventing transactions related to a guest's account after the guest has indicated acceptance of the presented data. Means may be provided at the or each check out station for retaining a guest's card after the guest has indicated acceptance of the presented account data.

Means may be provided for inputting to the central processor details of a guest's proposed payment method, and the or each check- out station may include means enabling a guest to input an instruction authorising the charging of the guest's account in accordance with the proposed method.

The or each check-out station may include means for providing a guest presenting a card with a hard copy of that guest's account details. The or each check-out station may comprise a visual display screen adapted to operate as a touch sensitive screen, thereby providing said guest actuable input means. The or each check-out station may be adapted to enable selection by a guest of the language in which information is to be presented.

Preferably means are provided for allocating a personal identification number to each guest, the or each check-out station including means for inputting said personal identification number, and the or each check-out station being adapted to perform account related functions only when input with the personal identification number corresponding to a guest identified by the guest's card.

Also the next step, checking-in when arriving at the hotel is time consuming. In addition, it is also unsafe, as another person might get access to your room when using a false identity.

OBJECTIVES

1. The objective of the invention is to a hotel customer control system, according to the instruction, sends a control instruction to the GEH smart hosts. The GEH smart hosts, according to the received control instruction, wirelessly control the room intelligent devices and the IOT system and method may achieve self-service check-in and remote control of the room intelligent devices. 2. The other objective of the invention is to a wireless device access system employs short-range wireless communication to require the proximity of a user device to a structure prior to communicating an unlock request and The access system authenticates the unlock request and the proximity of the user to the structure prior to transmitting an unlock command to the structure. 3. The other objective of the invention is to a wireless device may require the proximity of a user token prior to operation and/or the access system may include an override within the structure blocking any unlock command and a hotel management system which relies upon each guest being provided with a smart card that identifies the guest and enables transactions between the guest and the hotel only after presentation of the card. 4. The other objective of the invention is to a system comprises a central processor a central processor memory for storing guest data including account data and guest identity data, and means for inputting guest data to the central processor memory. 5. The other objective of the invention is to an account cards are issued to guests, one card being issued to each guest and each card carrying machine readable data indicative of at least the card carrier's identity and the Transaction terminals are located at transaction points within the hotel for receiving details of financial transactions between guests and the hotel and communicating those details as transaction data to the central processor for storage in the central processor memory.

6. The other objective of the invention is to a least one check-out station is provided which is interfaced with the central processor and includes a card reader for reading out guest data from a presented card and the data may also be read out from the central processor related to account information relevant to the guest account identified by the presented card.

SUMMARY OF THE INVENTION

The Internet of things system in a kind of any hotel, including Cloud Server, mobile client, hotel's ABC visitor's Ore-controlling Role and guest room GEH intelligence control system, described mobile client is connected with hotel ABC visitor Ore-controlling Role wireless signal by Cloud Server, and described hotel ABC visitor's Ore-controlling Role is connected with guest room GEH intelligence control system wireless signal by wireless network ;

Described guest room GEH intelligence control system includes the GEH smart host being distributed in each guest room, and GEH smart host connects with the smart machine wireless signal in corresponding guest room, is all integrated with GEH WI-FI wireless control module in described smart Machin.

The smart machine at least includes intelligent door lock and intelligence plug-and-consume switch User adopts mobile client to pass through Cloud Server and sends instruction to hotel's ABC visitor's Ore-controlling Role, hotel's XXX visitor's Ore-controlling Role sends control instruction according to the guest room GEH intelligence control system that instruction is corresponding to the moved in room of user, and the smart machine in guest room is carried out controlled in wireless according to the control instruction received by the GEH smart host of guest room GEH intelligence control system.

The Intelligent infrared transponder connects with the infrared type household electrical appliances wireless signal in corresponding guest room Described mobile client sends a control signal to GEH smart host by Cloud Server, hotel's XXX visitor's Ore-controlling Role, GEH smart host sends control signal to Intelligent infrared transponder, Intelligent infrared transponder converts control signal to infrared signal, and infrared type household electrical appliances are controlled.

The air-conditioning controlled by infrared signal and television set. Described mobile client carries out two-way signalling by hotel's WeChat public number with described Cloud Server and is connected. It is integrated with electricity statistical module, by the power consumption of electricity statistical module counts guest room every day in described intelligence plug-and-consume switch.

Described GEH smart host is connected to for detecting the IR people locator whether having people in guest room and Intelligent door magnetic also by wireless signal, when detecting that guest room is in unmanned state, sending detectable signal to GEH smart host, GEH smart host sends power-off signal to intelligence plug-and-consume switch.

Described GEH smart host includes: GEH coordinator and Linux gateway ; Described Linux gateway includes: the driven in series unit being connected with GEH coordinator and the TCP server being connected with applications client, also includes node control command process unit, equipment network registration administrative unit, equipment reporting message administrative unit, equipment heartbeat packet message management unit, state processing unit, equipment TCP command request processing unit and equipment TCP command response and reports processing unit.

Described GEH smart host selects IC family chip. Described smart machine also includes: Intelligent electric curtain, intelligence wall touch switch ; Described GEH smart host controls Intelligent electric curtain folding according to the control signal received or controls shutoff and the Guan Bi of intelligence wall touch switch. The invention also discloses a kind of Internet of Things method in wisdom hotel, comprise the steps: Step 1: user sends the Cloud Server moving in request instruction and check-in information to corresponding wisdom hotel by mobile client ;

Step 2: the instruction received is sent to hotel's ABC visitor's Ore-controlling Role by Cloud Server, hotel's ABC visitor's Ore-controlling Role sends a command to a certain idle guest room GEH smart host, makes guest room GEH smart host dock mutually with mobile client ; Step 3: after user moves in, mobile client is adopted to send smart machine control instruction by Cloud Server to hotel's ABC visitor's Ore-controlling Role, hotel's ABC visitor's Ore-controlling Role sends control instruction to guest room GEH smart host, and guest room GEH smart host sends a command to corresponding smart machine ; Step 4: after smart machine successful execution corresponding operating, sends and feeds back to GEH smart host, and feedback information is sent to mobile client by GEH smart host by hotel's XXX visitor's Ore-controlling Role, Cloud Server.

Our invention Internet of Things (loT) System and Method for Smart Hotel Location and Internal Status Update is an Internet of Things (IOT) system for a smart hotel and a mobile client is in wireless signal connection with a hotel customer control system via a cloud server. The invention is to an Each GEH smart host is in wireless signal connection with a corresponding room intelligent device and a user sends an instruction to the hotel customer control system via the cloud server with the mobile client. The invention is a hotel customer control system, according to the instruction, sends a control instruction to the GEH smart hosts.

The GEH smart hosts, according to the received control instruction, wirelessly control the room intelligent devices and the IOT system and method may achieve self-service check-in and remote control of the room intelligent devices. The invention is to a wireless device access system employs short-range wireless communication to require the proximity of a user device to a structure prior to communicating an unlock request and The access system authenticates the unlock request and the proximity of the user to the structure prior to transmitting an unlock command to the structure.

The invention is to the wireless device may require the proximity of a user token prior to operation and/or the access system may include an override within the structure blocking any unlock command and a hotel management system which relies upon each guest being provided with a smart card that identifies the guest and enables transactions between the guest.

For the purposes of promoting and understanding of the principles of the invention, reference will now be made to the embodiment illustrated in the drawings and specific language will be used to describe the same. It will nevertheless be understood that no limitation of the scope of the invention is thereby intended. Any alterations and further modifications in the described embodiments, and any further applications of the principles of the invention as described herein are contemplated as would normally occur to one skilled in the art to which the invention relates. Currently, systems exist, such as the Signature advanced RFID/NFC system from Ving Card, which provide a user access to a hotel room using their mobile phone. However, such systems all require a specialized transceiver within the door of the hotel room and the user's mobile phone such that the two may communicate using a short-range wireless technology. Only a slight fraction of existing mobile phones is currently capable of being used with such systems, and it may be quite some time before such technology is common, if ever.

Other technologies exist for remotely allowing a user to monitor and control the open or closed state of an entryway, such as a garage door, using a cell phone connected to a controller over the Internet. However, these technologies do not provide sufficient security as they are designed for purposes other than secure access control. For example, these systems allow a user to send a command to open a door from any location where they have Internet access. However, their unlimited availability also introduces several significant vulnerabilities to unauthorized access.

A beneficial effect observed by guests is that initial delivery of information is faster than would normally be expected. A cost is that subsequent operations (i.e. requests for further information) may appear to carry a small performance overhead whilst the check-out station awaits the delivery of selected data. This performance overhead will not generally cause problems, however, as it is likely that only small amounts of data will be transferred for each request. Each guest will have a varying number of postings upon their accounts, and thus it is not possible to implement a fixed length data packet to transfer information from the central processor to the check-out stations (or vice versa). Instead, data transfer takes place via the transferral of multiple data packets, each of which contains a single posting of information.

In the above described embodiment of the present invention, guest cards are smart cards but this need not necessarily be the case. The cards could be simple magnetic stripe cards which carry data indicating the guest's identity (this may not actually be the guest's identity but could, for instance, simply be the guest's room number which can then be correlated with the guest's identity which is stored by the central processor). With such a card it would obviously not be possible to record transaction details on the card itself and thus when the guest comes to review his account details at a review/check- out station all account information will simply be drawn from the central processor. Use of smart cards as personal identity cards is however advantageous in that it provides a guest with a secure control of his transactions and also because they allow other features, described below, to be included in the hotel management system.

The smart cards may contain a memory section designated as an "electronic purse" in accordance with known systems. A receptionist will then be able, upon request, to write a currency value to the electronic purse memory of a guest's smart card from the reception terminal, upon payment of an appropriate amount or addition of that amount to the guest's account. For example, the system could be used to provide a guest with a currency exchange facility as currency of any denomination could be written to the electronic purse and payed for in a different currency. The transaction terminals within the hotel facilities may then be provided with means to decrement the currency value from any guest's electronic purse so that the guest may choose this method of payment as an alternative to that described above. In addition, shops, etc. not directly connected with the hotel may participate in this system.

For security reasons, it will only be possible to increment the currency value in a guest's electronic purse from the reception terminal, and preferably only on input of a confidential security code. As a modification to the above described hotel management system, regular guests of a hotel, or a chain of hotels running the system, may be provided with permanent guest cards as opposed to temporary cards issued on checking in to a particular hotel. Where such permanent cards are smart cards, additional guest information may be stored on the card, such as details of preferences, health requirements, credit worthiness, etc. If the hotel runs a guest loyalty point system, as is known in some hotel chains, details of loyalty points held by the guest can also be stored on the permanent smart card.

Some of the information, for instance loyalty point information, may be accessible for review by the guest at a review/check-out station. Other information, for example credit worthiness, may be retrievable only at a reception terminal by a receptionist. It will only be possible to modify or update such additional guest information stored on the card from a reception terminal.

It is of great value to the management of a chain of hotels to be able to monitor the value of particular guests to the chain and to be able to make special efforts to please such guests. For example, it would be of value for reception staff throughout the chain of hotels to be able to "recognise" a regular business user of the chain of hotels, to know without asking the personal preferences of that user, e.g. smoker or non-smoker, and to avoid the need for obtaining from the user detailed information such as home address and the like. In addition, it would be very advantageous to a chain of hotels to be able to reward a user's loyalty with, for example, the offer of very low price weekend accommodation.

Guest information of this nature can be stored centrally on a database, but it is difficult to maintain a reliable database when information has to be fed in from a large number of distributed sources, e.g. all the hotels of an International chain. Furthermore, it is difficult to reliably access such a database quickly as two guests could have the same name and embarrassing mistakes could be made. Furthermore, it does take a perceived long time to access such a database when a guest is initially received and the good impression given by "instant recognition" cannot be achieved.

It is an object of embodiments of the present invention to provide a good method and a good system for making a lodging reservation, and for improved check-in. In particular, it is an object of embodiments of the present invention to provide a more efficient method and system for a traveller to make lodging reservations, and to provide a room, and to control access to that room.

This objective is accomplished by a method and system according to embodiments of the present invention. In a first aspect of the present invention, a system is provided for allowing a guest to make a lodging reservation for staying during a selected period in a lodging facility, and for automatically assigning a room and providing a key to the assigned room, and for automatically providing personalized information, the system comprising:

a host server adapted to host a web-site for allowing the guest to create an account, and adapted for receiving user data and biometric data from the guest, and comprising a first database for storing the user data, and a second database for storing the biometric data of the guest, the host server being adapted for allowing a user with a pre-stored account, to select a hotel, and to make a lodging reservation in that hotel for the selected period thereby creating reservation data, the host server being adapted for transmitting the reservation data to a hotel management server of the selected hotel, and for transmitting the user data and the biometric data of the guest to a kiosk connected to the hotel management server;

the kiosk comprising a kiosk database for storing the user data and the biometric data of the guest, and comprising an identification module for capturing biometric identification data, and comprising a processor adapted with a program for finding a match between the captured biometric identification data and the biometric data of one of the guests stored in the kiosk database, and for selecting a room number corresponding to the guest's reservation, and comprising a key dispenser module for providing a key of the selected room; The kiosk further comprising a guest categorization engine for determining a guest category for the identified guest, based on his user data and his reservation data; the kiosk further comprising an information selection and presentation engine for selecting and presenting information to the identified guest, based upon the determined guest categorization.

It is an advantage that the biometric data is stored on a central host server, and is available for all registered partners (e.g. hotels or hotel chains). It is an advantage of such a system that a guest, if he is a frequent traveller needs to provide his user data and biometric data only once (e.g. when making an account on the host server), instead of having to provide this data to each hotel (or hotel chain) separately, when making a new reservation. It suffices e.g. that the frequent traveller logs-in in the host-server, (e.g. by using his/her user-ID and password), and then simply moves on to hotel selection, without having to provide again information such as name, address, date of birth, etc. After he/she has chosen an hotel, and made a reservation, the host server fetches the corresponding user data and biometric data from its database, and sends it to the selected lodging facility, along with the reservation data.

It is an advantage of such a system that it provides automatic check-in functionality. This may save costs to the hotel (or hotel chain) for not having to constantly staff the front-desk, for receiving and providing keys, even late at night. In addition, this may save considerable time to the frequent traveller, for not having to line-up at the front desk when arriving at the hotel. Instead, he/she can simply move to the (at least one) kiosk, which is aware of his/her coming, and which can immediately identify the person (using the biometric data), and assign a room, and provide a key to the room.

It is an advantage of using biometric data for identifying a guest at check-in, that the guest does not need to search his/her identity-card, and/or bank-card, and/or printed reservation papers, which may not be easy to find after a long trip, thus increasing user convenience. It is an advantage of using biometric data for identifying a guest, e.g. the father or mother of a family with children going to the beach, that no identity-card, and/or bank-card, and/or other value papers need to be taken to the beach, where they might be stolen, or which prevent the person from going into the sea, while still being able to re-gain access to their room.

It is an advantage of using biometric data that the identity of the person requesting access to the room, is verified. This prevents other people from gaining unwarranted access to the room by using a false name or false identity papers.

It is an advantage of this system that it requires only minor changes to an existing hotel infrastructure, in particular it does not require the existing door locks to be replaced, since the "key dispenser module" may be adapted for providing any kind of key, e.g. metal keys, or magnetic key cards. This is a huge benefit, because in this way huge investment costs for replacing all the locks can be avoided.

It is an advantage of this system that the host server can cooperate with a wide variety of hotel management systems (also known as CRM systems). On the one extreme, the functionality of selecting a hotel or hotel chain, and/or selecting a room-category in that hotel, by showing pictures and providing price-information etc, may be implemented completely in the host server. This may be a suitable configuration e.g. for connecting to a low-end hotel management system not having a proper on-line reservation system.

On the other extreme, the functionality of selecting a hotel may be implemented in the host server, but thereafter, the user is linked to the hotel management system of that hotel (or hotel chain) for selection of a room-category. The latter may be useful for hotels having already a proper on-line booking system. In the system of the present invention, the functionality of existing hotel management systems can either be fully exploited, and/or replaced by or complemented with extra functionality implemented on the host server, depending on the needs of the particular hotel management system.

It is an advantage that the host server communicates to the kiosk directly, not via the hotel management system. This offers the advantage that existing hotel servers need not be adapted. In some embodiments the kiosk can work fully autonomously (including e.g. assigning room numbers to the guests), while in other embodiments minimal interaction is required with the hotel server (e.g. for receiving an available room number). This also offers the advantage that the host server software and the kiosk server software can be better tuned to each other, and may considerably simplify upgrading, without interfering with the hotel server. In this way, the hotel server and the kiosk may cooperate as a single subsystem for capturing data, and for sending it back to the (remote) host server.

BRIEF DESCRIPTION OF THE DIAGRAM

FIG. 1 shows a schematic block-diagram of a system.

FIG. 2 is a where a new user creates an account, and how the user can write a satisfaction review.

FIG. 3: is a process in accordance with, where a user selects a hotel, and makes a reservation.

DESCRIPTION OF THE INVENTION

The first and second and the like in the description and in the claims, are used for distinguishing between similar elements and not necessarily for describing a sequence, either temporally, spatially, in ranking or in any other manner. It is to be understood that the terms so used are interchangeable under appropriate circumstances and that the embodiments of the invention described herein are capable of operation in other sequences than described or illustrated herein.

Furthermore, while some embodiments described herein include some but not other features included in other embodiments, combinations of features of different embodiments are meant to be within the scope of the invention, and form different embodiments, as would be understood by those in the art. For example, in the following claims, any of the claimed embodiments can be used in any combination.

In the description provided herein, numerous specific details are set forth. However, it is understood that embodiments of the invention may be practiced without these specific details. In other instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

Where in the present document reference is made to "Hotel reservation system", reference is made to a computer system that is used in cooperation with the Online Travel Agency website in the progress and in the finalization of the reservation. This system can be arranged at several levels, e.g. Hotel, Hotel brand, Hotel chain. The generic term for this system is usually "Channel Management" system.

Where in the present document reference is made to "Guest profile database", reference is made to the combined database of the host server system. It holds information on individual hotel guests, including identification information, such as e.g. biometric data of the individual, history record of images of the guest facial look, personal information (e.g. age, address), credit card information, profile account password, passport photo, textual information as printed on the passport; and supplementary data, such as e.g. travel history, guest profile information. It may also hold medical data, e.g. medical insurance number, contact information of the family doctor, etc.

Where in the present document reference is made to "Hotel room access", reference is made to any device or means that is used to give a guest access to his room depending on the technology used on the room lock system, such as e.g. a metal key, a plastic room card-key with e.g. a unique perforation pattern, any form of advanced NFC device (near field communication) magnetic card, numeric or other code, any form of coded signal acoustic or other, etc.

Where in the present document reference is made to a "Kiosk", reference is made to a piece of equipment which is typically placed in the hotel lobby, and which has all necessary hardware and software features to help the guest in the process of check-in and/or check-out (also called self-check-in resp. self-check-out).

Where in the present document reference is made to "Database marketing", marketing is meant which involves a two-way communication, as opposed to direct marketing, which implies only a one-way communication from the hotel to the guest.

Where in the present document, reference is made to "database marketing information", reference is made to marketing information specially customized to the guest derived from e.g. the guest profile, preferences such as e.g. room type, availability of a bar, health club, sauna, internet, parking, laundry, etc, but optionally also past stays at the hotel, past incidents and complaints, frequent guest status, time of arrival, locations, time period, etc.

Claims (7)

WE CLAIM

1) Our invention Internet of Things (loT) System and Method for Smart Hotel Location and Internal Status Update is a Internet of Things (IOT) system for a smart hotel and a mobile client is in wireless signal connection with a hotel ABC customer control system via a cloud server. The invention is a hotel ABC customer control system is in wireless signal connection with a room GEH intelligence control system and the room GEH intelligence control system comprises GEH smart hosts distributed all rooms. The invention is to an Each GEH smart host is in wireless signal connection with a corresponding room intelligent device and a user sends an instruction to the hotel ABC customer control system via the cloud server with the mobile client.

2) According to claims# the invention is a hotel XXX customer control system, according to the instruction, sends a control instruction to the GEH smart hosts. The GEH smart hosts, according to the received control instruction, wirelessly control the room intelligent devices and the IOT system and method may achieve self-service check-in and remote control of the room intelligent devices.

3) According to claim,2# the invention is a wireless device access system employs short range wireless communication to require the proximity of a user device to a structure prior to communicating an unlock request and The access system authenticates the unlock request and the proximity of the user to the structure prior to transmitting an unlock command to the structure.

4) According to claim,2,3# the invention is a wireless device may require the proximity of a user token prior to operation and/or the access system may include an override within the structure blocking any unlock command and a hotel management system which relies upon each guest being provided with a smart card that identifies the guest and enables transactions between the guest and the hotel only after presentation of the card.

5) According to claim,2,3,4# the invention is a system comprises a central processor a central processor memory for storing guest data including account data and guest identity data, and means for inputting guest data to the central processor memory.

6) According to claim,2,3,4# the invention is an account cards are issued to guests, one card being issued to each guest and each card carrying machine readable data indicative of at least the card carrier's identity and the Transaction terminals are located at transaction points within the hotel for receiving details of financial transactions between guests and the hotel and communicating those details as transaction data to the central processor for storage in the central processor memory.

7) According to claim,2,4,5# the invention is a at least one check-out station is provided which is interfaced with the central processor and includes a card reader for reading out guest data from a presented card and the data may also be read out from the central processor related to account information relevant to the guest account identified by the presented card.

FIG. 1 shows a schematic block-diagram of a system.

FIG. 2 is a where a new user creates an account, and how the user can write a satisfaction review.

FIG. 3: is a process in accordance with, where a user selects a hotel, and makes a reservation.