CN101833827B - Self-service system for hotel - Google Patents
Self-service system for hotel Download PDFInfo
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- CN101833827B CN101833827B CN201010129901A CN201010129901A CN101833827B CN 101833827 B CN101833827 B CN 101833827B CN 201010129901 A CN201010129901 A CN 201010129901A CN 201010129901 A CN201010129901 A CN 201010129901A CN 101833827 B CN101833827 B CN 101833827B
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Abstract
The invention discloses a self-service system for a hotel, comprising a self-service terminal, a server, a self-service management system for the hotel, network communication equipment and a door lock, wherein, the server is connected with a self-service terminal network, and the network communication equipment is used for connecting the server with the self-service terminal; the self-service terminal comprises an operation terminal, a guest recognition system, a membership card and a membership card transmitter-receiver device, wherein, the membership card is as the same as a card for opening the door lock. The self-service system overcomes the defect that the prior art can not provide self service for customers without the membership card; the member privacy has possibility of being leaked because the membership card stores the personal information of a member; and customer information is only reserved on a local server, thus sharing fails to be realized, and the possibility of data loss due to system faults and the like is easily caused. The invention provides a self-service system for the hotel, which can protect customer privacy; data is stored in a plurality of the servers to ensure data safety; customer information among the hotels can be shared; and the self-service system can be widely applied to the hotel field.
Description
Technical field
The present invention relates to a kind of hotel service system, be specifically related to a kind of simultaneously to member and individual traveler's self-service system for hotel.
Background technology
Along with Tourism development, the utilization of self-service system for hotel is more and more universal.
Existing hotel service management sytem mainly is to the member of hotel.Adopt member card intelligence to book rooms, can protect member's privacy, simplify the formality of booking rooms, the time spent is short, and process is simple, has reduced the human input and the operating cost in hotel; Member's charging intelligent card is simple and convenient, directly deducts the fee from member's smart card after the consumption, and is more convenient and swift than the manual work clearing; And strengthened hotel's self-management.
On November 7th, 2007 is disclosed; Name is called: hotel service management sytem; Number of patent application is to have announced a kind of hotel service management sytem in 200710049217.1 the Chinese invention patent application; Comprise the generalized information management subsystem of client computer, the back-stage management of server, foregrounding, cooperate with client computer and by hotel's door lock control device be provided with room number information and effective time section member's smart card; Under the member can only block with hotel's door lock control device and cooperates the switch door, the client computer that comprise the steps: a, is provided with hotel service management sytem is discerned said member's smart card, the entering hotel service management sytem; The hotel self-service booking subsystem of b, selection hotel service management sytem; The hotel self-service booking subsystem shows room state and pricing information; Choose the room of not booked; The hotel self-service booking subsystem writes room number information and section effective time of booking rooms in the card, accomplishes self-service booking after the generalized information management subsystem is withholdd.
But this hotel self-service system can can't provide Self-Service to the client who does not have member card to member's Self-Service; The personal information that has the member on the member card, the possibility that exists member's privacy to be revealed; Customer information only is retained on the home server, not only can't realize sharing, and easily because the system failure etc. cause loss of data.
Summary of the invention
The present invention has overcome the deficiency of prior art, and a kind of both members and individual traveler's all employable self-service system for hotel is provided.
For solving above-mentioned technical matters, the present invention adopts following technical scheme:
A kind of self-service system for hotel comprises self-service terminal, the server that is connected with the self-service terminal network; The hotel self-service service management system, the network communication equipment of Connection Service device and self-service terminal, door lock; It is characterized in that self-service terminal comprises the R-T unit of operating terminal, guest's recognition device, member card, member card, member card is identical with the card of opening the door lock use, wherein; Described server links to each other with other servers through network communication equipment, and wherein, other server is set to master server; Through Internet connection, master server is stored customer information and according to the customer's consumption information on the server master server is upgraded, wherein between server and the master server; A period of time is notified total platform to self-service system for hotel in advance according to setting; To checking out automatically to the room of check-out time, to the room of checking out settle accounts operation and member check out mend single, the button corresponding cost amount of money from member account automatically.
Technical scheme further is that the data that member card stores comprise customer number, door lock control number, room number information, effective time.
Technical scheme further is that the data of server storage comprise customer number, client's personal information, client's consumption information, client's fund information.
Technical scheme further is that self-service terminal also comprises the cash automatic access device.
Technical scheme further is that guest's recognition device comprises one or several of identity document reader, member card recognition device, fingerprint identification device, speech recognition equipment.
Technical scheme further is that network communication equipment can be one or several combination among internet, LAN, phone, note, the mobile phone WAP.
Technical scheme further is the information of the operation on the self-service terminal, all can be updated on the server immediately.
Technical scheme further is that self-service terminal passes through network communication equipment and links to each other with server.
Compare existing self-service system for hotel, the present invention gets into system through client's recognition device, accomplish member and individual traveler self-service reservation, move in, check out, supplement with money, withdraw the money, consume clearing, formality is few, the time spent lacks, process is simple, and can protect customer privacy.Compare existing self-service system for hotel, make member, individual traveler can both use the hotel self-service service terminal to carry out Self-Service, further reduce human input, reduce operating cost, strengthen hotel's self-management.Data-storing has guaranteed the safety of data on a plurality of servers, and the customer information between each hotel can be shared.
The present invention also has following advantage in addition:
1. simplify the procedures:
Reduce the guest and handle in the hotel and check in, consume the many formalities of clearing, comprising: subscribe registration, move in consulting, identity examination, house money payment, CUSTOM HOUSE HOTEL granting, formality such as check out.The guest only need arrive hotel self-service Terminal Server place, presses attention program operation, can accomplish reservations in the short time, check in, continuous firmly, the operation of checking out.Thereby realizing moving in fast, simply consume, do not have to stop checks out.
2. protect guest's privacy:
After the hotel uses the self-service terminal system, especially to guest's house consumption, when the guest arrives hotel self-service service terminal hands-operation; There is not the staff of hotel on the scene; Whole process time is very short, and the guest can accomplish to approach without casting a shadow and leave without leaving a trace, and has protected guest's privacy greatly.
3. improve hotel's competitive edge, increase business income:
The hotel can develop the member in a large number in business process, play the effect of expansion and stable traveller, thereby improves hotel's competitive power, manages to the hotel and brings abundant income.
4. shorten hotel's investment payback time, reduce business risk:
The handling of a large amount of member cards, Stored Value can help the hotel to regain extensive fund in advance, thereby shorten hotel's investment payback time, reduce business risk.
5. reduce total platform attendant, reduce hotel's operating cost:
Because the client of hotel, most of Self-Service to the hotel self-service Terminal Server has significantly reduced the workload of total platform; Thereby foreground personnel's service quality is improved; Improved client's satisfaction, the hotel also can reduce the foreground attendant simultaneously, thereby reduces operating cost.
6. guest's value is shared, embodied to customer information resource:
Hotel self-service service terminal system is through central group management system; Can the customer data information in each branch be kept synchronously; The guest is after any one branch consumption, and its consumption information can be synchronized to other each branch automatically, has realized the resource sharing of customer information.Member client can not receive any one branch that is limited in of geographic area and time to realize self-service consumption, and its detailed consumption is detailed and reconciliation information greatly facilitates the branch and group settles accounts.
7. the predetermined management of central authorities:
System adopts and disperses and the concentrated mode that combines, and when guaranteeing the normal independent operating in branch, also can use the centralized resource information in the system of group.Independently server operation is adopted in this locality; The situation that the system that has avoided causing because of network problem can not normally move, for customer data, objective history data information; Member Information and the unification of member's treasury trade information have guaranteed the safety of data by the group service management.
Especially can pass through internet, call center, note, mobile phone WAP etc. to the member of hotel and realize self-service consumption function each branch.
8. cash management
The individual traveler can carry out self-service paying on the hotel self-service terminating machine, the member can carry out self-service Stored Value, enchashment on the hotel self-service terminating machine.
9. unified management guarantees service quality:
Chain hotel carries out in each branch unified software administration pattern, unified service quality, unified running standard, united market marketing, unified information management and administration management, and standard is unified, the high-quality hotel and the membership service of quality assurance for the client provides.
Description of drawings
Fig. 1 is a self-service system for hotel structural drawing of the present invention.
Embodiment
Below in conjunction with accompanying drawing the present invention is done further elaboration.
Shown in accompanying drawing 1, the present invention includes self-service terminal, with the server that the self-service terminal network is connected, hotel self-service service management system, the network communication equipment of Connection Service device and self-service terminal, door lock.Self-service terminal comprises the R-T unit of operating terminal, guest's recognition device, member card, member card, and member card is identical with the card of opening the door lock use.
Wherein, the client's recognition device on the preferred self-service terminal comprises identity document reader, member card reader, and fingerprint identification device is or/and speech recognition equipment.This client's recognition device is used to discern client identity, and differentiating the client is member or individual traveler.In addition, even the member leaves behind member card, also can be through definite oneself the membership of perfect instruments such as own I.D., driver's license, officer's identity card; If member's fingerprint or acoustic information are arranged on the server, the member can also confirm the membership of oneself through fingerprint identification device or voice recognition device, enjoys membership service.
Member card R-T unit on the self-service terminal, the member who perhaps leaves behind member card for the individual traveler receives and dispatches interim member card.Member card is identical with the card of opening the door lock use, and storage has the customer number of comprising, door lock control number, room number information, effective time and other information.The guest can use member card to open the hotel room door of appointment in the time of appointment according to canned data in the member card.Make the guest to get CUSTOM HOUSE HOTEL or key again to the foreground, it is more convenient to move in.
Also have a cash-access device on the self-service terminal, the individual traveler can carry out self-service paying on the hotel self-service terminating machine, and the member can carry out self-service Stored Value, enchashment on the hotel self-service terminating machine.
Data in the self-service system for hotel of the present invention comprise customer number; Client's personal information, client's consumption information, client's fund information and other information preferably are stored in the server; Even member card is lost like this, can not reveal customer privacy, the protection account safety yet.
Network communication equipment in this self-service system for hotel can be one or several combination among internet, LAN, phone, note, the mobile phone WAP.This mode makes the hotel self-service service not stick in the middle of the hotel, and the client can carry out the remote self-help service with multiple modes such as crossing internet, phone, note, mobile phone WAP.
As preference, the server of this hotel self-service service links to each other with other servers through network communication equipment.Be provided with a plurality of master servers in the server, all intercourse information between the server.Self-service terminal links to each other with server through network communication equipment.And the information of the operation on the self-service terminal all can be updated on the server immediately.This dispersion and the concentrated mode that combines when guaranteeing the normal independent operating in branch, also can be used the centralized resource information in the system of group.Independently server operation is adopted in this locality; The situation that the system that has avoided causing because of network problem can not normally move, for customer data, objective history data information; Member Information and the unification of member's treasury trade information have guaranteed the safety of data by the group service management.The customer data information in each branch keeps synchronously, and the guest is after any one branch consumption, and its consumption information can be synchronized to other each branch automatically, has realized the resource sharing of customer information.Member client can not receive any one branch that is limited in of geographic area and time to realize self-service consumption, and its detailed consumption is detailed and reconciliation information greatly facilitates the branch and group settles accounts.
Further specify through the flow process of three instances below this self-service system for hotel:
Embodiment 1, individual traveler move in:
1, before the client came self-service terminal, operating terminal required the customer selecting customer type: member or individual traveler.
2, customer selecting individual traveler, system gets into the individual traveler and moves in module.
3, the types of identity documents that requires customer selecting to register: I.D., driving license, officer's identity card etc.
4, the client is put into the identity document of oneself on the identity document reading dress device, and identity document is read the dress device and read, and registration is sent information into server.
5, at the lane database region retrieval, identify is new client to server, for the client distributes a customer number, in server, writes down customer number, client's personal information and other information through the I.D. piece number.
6, operating terminal shows that hotel's vacant room state and agency's consumption supply customer selecting.
7, the client supplements with money through the cash-access device and deposits cash in, the fund information that the server record customer number is corresponding.
8, after the client confirmed, the R-T unit of member card was made interim member card, and Xiang Kazhong writes house information, withholds.
9, the interim member card of R-T unit granting of member card.
10, print consumption with bar.
The individual traveler checks out:
Member card inserted the member card R-T unit on the self-service terminal when 1, client's handle was zero.
2, require customer selecting to check out, continue to live, show remaining sum.
3, the client confirms to check out.
4, server shows the fund information that customer number is corresponding.
5, the member card R-T unit is regained interim member card.
6, the corresponding fund information of server modifications customer number.
7, the cash-access device is return left fund.
8, print consumption with bar.
In addition, the individual traveler can be through inserting interim member card, selects agency's consumption can also select to show that remaining sum inquires about the excess funds in the own account.
Embodiment 2, the member who carries member card move in:
1, operating terminal requires the customer selecting customer type: member or individual traveler, customer selecting: member.
2, the client inserts member card in the member card R-T unit.
3, customer selecting member, the system requirements client inputs password.
4, after the client inputs password, from the member card R-T unit, obtain customer number in the server, and the retrieval customer number; Carry out cryptographic check; If there is not customer information on the current server, then pass through the internet in the enterprising line retrieval verification of master server, till success.
5, after the password successful matching, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
6, customer selecting is opened the room, and the operating terminal demonstration is moved in, continued firmly, the confession customer selecting of checking out.
7, customer selecting is moved in, and operating terminal shows that the vacant room state supplies customer selecting.
8, the client confirms, the member card R-T unit writes house information in card, and revises in the server fund information in the customer number account.
9, print consumption with bar.
The member who carries member card checks out:
10, the client inserts the member card R-T unit on the self-service terminal to member card.
11, require customer selecting to check out, continue to live, show remaining sum.
12, the client confirms to check out.
13, server shows the fund information that customer number is corresponding.
14, the corresponding fund information of server modifications customer number.
15, server is delivered to client's consumption information on the master server through the internet, upgrades customer information on the master server.
16, print consumption with bar.
The member can also select agency's consumption, also can select integrated management to be used to revise password, consumption inquiry, consumption statistics etc.
Embodiment 3, the member who does not carry member card move in:
1, operating terminal requires the customer selecting customer type: member or individual traveler.
2, customer selecting member, operating terminal requires the client to confirm identity.
3, the client utilizes oneself fingerprint of the identification of the fingerprint identification device in guest's recognition device on the self-service terminal.
4, obtain customer number from the finger print information retrieval in the server, confirm client's membership.
Do not retrieve finger print information on the current server, then pass through LAN, up to success or failure in the enterprising line retrieval verification of master server.
5, after the membership confirmed, operating terminal got into member's module.
6, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
7, customer selecting is opened the room, and the operating terminal demonstration is moved in, continued firmly, the confession customer selecting of checking out.
8, customer selecting is moved in, and operating terminal shows that the vacant room state supplies customer selecting.
9, after the client confirmed, the member card R-T unit was made interim member card, and Xiang Kazhong writes house information, fund information in the customer number account in the modification server.
10, the interim member card of member card R-T unit granting.
11, print consumption with bar.
The member who does not carry member card is firmly continuous:
12, operating terminal requires the customer selecting customer type: member or individual traveler.
13, customer selecting member, operating terminal requires the client to confirm identity.
14, the client utilizes oneself fingerprint of the identification of the fingerprint identification device in guest's recognition device on the self-service terminal.
15, obtain customer number from the finger print information retrieval in the server, confirm client's membership.
Do not retrieve finger print information on the current server, then pass through LAN, perhaps failure till success in the enterprising line retrieval verification of master server.
16, after the membership confirmed, operating terminal got into member's module.
17, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
18, customer selecting is opened the room, and the operating terminal demonstration is moved in, continued firmly, the confession customer selecting of checking out.
19, customer selecting is firmly continuous, and operating terminal requires the client to insert interim member card.
20, the client inserts interim member card, and the member card R-T unit writes house information in card, fund information in the customer number account in the modification server.
21, the member card R-T unit is provided member card.
22, print consumption with bar.
The member who does not carry member card checks out:
23, operating terminal requires the customer selecting customer type: member or individual traveler.
24, customer selecting member, operating terminal requires the client to confirm identity.
25, the client utilizes oneself fingerprint of the identification of the fingerprint identification device in guest's recognition device on the self-service terminal.
26, obtain customer number from the finger print information retrieval in the server, confirm client's membership.Do not retrieve finger print information on the current server, then pass through LAN, perhaps failure till success in the enterprising line retrieval verification of master server.
27, after the membership confirmed, operating terminal got into member's module.
28, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
29, customer selecting is opened the room, and the operating terminal demonstration is moved in, continued firmly, the confession customer selecting of checking out.
30, customer selecting is checked out, and operating terminal requires the client to insert interim member card.
31, the member card R-T unit writes house information in card, fund information in the customer number account in the modification server.
32, the member card R-T unit reclaims interim member card.
33, print consumption with bar.
The member can also select agency consumption, also can select integrated management to be used to revise password, member card and report the loss, consumes inquiry, consumption and add up etc.
Member card in the self-service system for hotel of the present invention and door lock card are with a kind of card, when card inserts in the door lock, the information of door lock in can automatic verification server: the type of card, hotel's Code Number, room number, effective time section, determine whether then to open the door.
Native system is according to there being an autoscan function, can notify total platform according to setting in advance a period of time, to checking out automatically to the room of check-out time, to the room of the checking out operation of settling accounts.For the member client who checks out and accomplish, waiter finds to have some expense not have to keep accounts when making the rounds of the wards, and can adopt the member to check out and mend single method, and the afterthought expense is detained the corresponding cost amount of money simultaneously automatically from member account.
Native system can also carry out the membership information issue, can the information issue to the member user need be informed by the hotel, and the member user just can see information when using system.Be distributed to member's information, be through the member after landing on the self-service terminal, automatically show, after the member sees information, land next time no longer showing.
More than be preferred embodiment of the present invention, do not limit invention itself.Replacement, modification, deletion that the hardware and the step of this self-service system for hotel are made are all within the scope of the present invention's protection.
Claims (8)
1. a self-service system for hotel comprises self-service terminal, the server that is connected with the self-service terminal network; The hotel self-service service management system, the network communication equipment of Connection Service device and self-service terminal, door lock; It is characterized in that self-service terminal comprises the R-T unit of operating terminal, guest's recognition device, member card, member card, member card is identical with the card of opening the door lock use, wherein; Described server links to each other with other servers through network communication equipment, and wherein, other server is set to master server; Through Internet connection, master server is stored customer information and according to the customer's consumption information on the server master server is upgraded, wherein between server and the master server; A period of time is notified total platform to self-service system for hotel in advance according to setting; To checking out automatically to the room of check-out time, to the room of checking out settle accounts operation and member check out mend single, the button corresponding cost amount of money from member account automatically.
2. self-service system for hotel according to claim 1 is characterized in that the data that described member card stores comprise customer number, door lock control number, room number information, effective time.
3. self-service system for hotel according to claim 1 is characterized in that the data of described server storage comprise customer number, client's personal information, client's consumption information, client's fund information.
4. self-service system for hotel according to claim 1 is characterized in that described self-service terminal also comprises the cash automatic access device.
5. self-service system for hotel according to claim 1 is characterized in that described guest's recognition device comprises one or several of identity document reader, member card recognition device, fingerprint identification device, speech recognition equipment.
6. self-service system for hotel according to claim 1 is characterized in that described network communication equipment can be one or several combination among internet, LAN, phone, note, the mobile phone WAP.
7. self-service system for hotel according to claim 1 is characterized in that the information of the operation on the described self-service terminal all being updated on the server immediately.
8. self-service system for hotel according to claim 1 is characterized in that described self-service terminal links to each other with server through network communication equipment.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010129901A CN101833827B (en) | 2010-03-22 | 2010-03-22 | Self-service system for hotel |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201010129901A CN101833827B (en) | 2010-03-22 | 2010-03-22 | Self-service system for hotel |
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| CN101833827A CN101833827A (en) | 2010-09-15 |
| CN101833827B true CN101833827B (en) | 2012-10-17 |
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| CN201010129901A Expired - Fee Related CN101833827B (en) | 2010-03-22 | 2010-03-22 | Self-service system for hotel |
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| CN102567923A (en) * | 2010-12-14 | 2012-07-11 | 北京谷德同创信息科技有限公司 | Remote management system for hotels/apartments |
| CN102385740A (en) * | 2011-07-21 | 2012-03-21 | 关月 | Multifunctional self-service system for hotels |
| CN102789624A (en) * | 2011-09-01 | 2012-11-21 | 宁波高新区同瞻科技有限公司 | Quick check-out method during hotel accommodation |
| CN102521926A (en) * | 2011-12-09 | 2012-06-27 | 上海宝盒速递有限公司 | Method for realizing asynchronous transaction of product and service by using self-service terminal |
| CN102567860B (en) * | 2012-02-13 | 2016-06-08 | 黄启迪 | A kind of membership function system of identity-based card recognition function |
| CN102831485A (en) * | 2012-08-17 | 2012-12-19 | 南京物联传感技术有限公司 | Self-service hotel reservation system and operating method thereof |
| CN103295107A (en) * | 2013-06-26 | 2013-09-11 | 苏州奇可思信息科技有限公司 | Novel member card management system |
| CN103456105B (en) * | 2013-08-22 | 2016-06-01 | 上海余乐计算机科技有限公司 | Hotel intelligent self-service terminal all-in-one machine |
| CN105321229B (en) * | 2014-06-24 | 2020-03-17 | 江苏盟广信息技术有限公司 | Intelligent house card collecting device and intelligent house card collecting method |
| CN104598974A (en) * | 2015-02-04 | 2015-05-06 | 福建星网视易信息系统有限公司 | Method and system capable of realizing offline resource accurate reservation and digital entertainment demand system |
| CN104637197A (en) * | 2015-03-06 | 2015-05-20 | 聂采霞 | Hotel self-help check-in terminal system |
| CN104835221A (en) * | 2015-04-24 | 2015-08-12 | 成都腾悦科技有限公司 | Entrance guard control method based on voice recognition and fingerprint recognition |
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| CN104899706A (en) * | 2015-07-03 | 2015-09-09 | 成都怡云科技有限公司 | Intelligent hotel management system |
| CN107067346A (en) * | 2017-01-23 | 2017-08-18 | 深圳辰阳科技有限公司 | A kind of self-service system for hotel and its application method |
| CN107392796A (en) * | 2017-06-30 | 2017-11-24 | 深圳前海弘稼科技有限公司 | The green plant in hotel provides method, green plant offer system |
| CN108986244A (en) * | 2018-06-12 | 2018-12-11 | 广州市创为信息科技有限公司 | A kind of intelligent Checking on Work Attendance is registered record system |
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| CN101833827A (en) | 2010-09-15 |
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