CN101067885A - Hotel service management sytem - Google Patents
Hotel service management sytem Download PDFInfo
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- CN101067885A CN101067885A CNA2007100492171A CN200710049217A CN101067885A CN 101067885 A CN101067885 A CN 101067885A CN A2007100492171 A CNA2007100492171 A CN A2007100492171A CN 200710049217 A CN200710049217 A CN 200710049217A CN 101067885 A CN101067885 A CN 101067885A
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Abstract
This invention discloses a hotel service management system including the following steps: a, setting intelligent cards of a customer service machine for identifying members entering into the hotel service management system, b, a hotel self-help room booking subsystem for displaying guest-room state and price information and selecting un-booked rooms to write the room number information and valid time section in the card, a combined information management subsystem deducts the money to finish self-help booking, c, after entering into the hotel, the customer service machine identifies the member intelligent card to select items to be consumed to be deducted by the combined management subsystem and customers can consume in the hotel.
Description
Technical field
The present invention relates to a kind of hotel service system, relate in particular to the self-service hotel service management sytem of opening room and consumption of a kind of member of being primarily aimed at.
Background technology
Persistently overheating along with domestic commerce and tourist industry, the hotel, hotel has also welcome a high-speed development period, arises at the historic moment in hotel, the hotel of various forms, polytype, different scales.Particularly being surging forward of family and personal self-aid trip expedited the emergence of large quantities of small-sized hotels, self-service hotel, and this class hotel management requires simple, efficient, low-cost.Existing reception counter of hotel service, comprise the residential quarter estate management, also there is not a kind of modern automatic control information server, it mostly is attendant consultation service, the original backward situation of hand-written registration, condition is extremely simple and crude, waiter by the receptionist introduces service content, selected service item of client and service content, owing to be subjected to the restriction of foreground condition, the waiter of reception and client adopt oral account and hand-written registration or are aided with the picture character data, are difficult to accomplish lively, comprehensively, specifically, the service item of being introduced and the resource of displaying, client is not necessarily interested, but and the interested content of client is not showed very specifically, intuitively, comprehensively, whole reciprocal process inefficiency, client's subjectivity meaning is former to be difficult to obtain embody, and be in passive state all the time, but also will tirelessly start to fill in multinomial content document, its formality is many, the process complexity, time is long, increases the human input in hotel, has increased the operating cost in hotel.
In addition, the client who accepts service generally will provide personalized identity documents, waiter also must check identity document and client's consistance, but still can not get rid of in the practical operation because client people still often appears in waiter's carelessness or other reasons, the situation that card is not inconsistent, and in case public security accident or other disputes occur, because client's people, card is not inconsistent, so can't check up on the facts and deal with problems, as the identity document registration of client with others, after accepting service, charge or other disputes occur, and others' identity document has only been registered on the foreground, makes the solution of these disputes can not find reliable evidence and original foundation.And for client member, information such as individual privacy etc. also can not get effective guarantee.
For addressing the above problem, the big-and-middle-sized hotel information management of star at home and abroad is based on local area network platform, the hotel business system is by at least one database server and be distributed in that many computing machines of each management node constitute on the network, as reception, cash register, house affairs, manager's inquiry, financial management, program-controlled telephone etc.Except the network equipment of indispensability such as switch, modulator-demodular unit and computing machine, server, a series of hardware devices such as intelligent door lock card reader/writer, I.D. scanner also will be purchased in the foreground.Hotel management software adopts C/S (client/server) pattern or B/S (browser/server) pattern usually, and this class management system obtains widespread use at present.Such as, China Patent No. is the patent of 02277583.8 denomination of invention for " reception counter of hotel service unit ", though solved problems such as manually-operated efficient is low, but it also needs first pre-paying to use when booking rooms, perhaps when booking rooms, swipe the card, do not accomplish to ensure customer privacy yet, it is many also fundamentally not solve formality, the process complexity, the time of booking rooms is long, increases the human input in hotel, has increased the problems such as operating cost in hotel, still need drop into more manpower, and the real self-service service of being unrealized.
Summary of the invention
The objective of the invention is to overcome the problems referred to above that exist in the existing hotel service system, a kind of hotel self-service booking system is provided.The present invention mainly is at the member of hotel, adopts intelligent member's smart card to book rooms, and can protect member's privacy, and the formality of booking rooms is few, and the time spent is short, and process is simple, has reduced the human input and the operating cost in hotel; Member's charging intelligent card is simple and convenient, directly deducts the fee from member's smart card after the consumption, and is more convenient and swift than artificial clearing; And strengthened hotel's self-management.
For achieving the above object, the technical solution adopted in the utility model is as follows:
A kind of hotel service management sytem, comprise: the customer service machine of server, foregrounding, the generalized information management subsystem of back-stage management, cooperate with the customer service machine and by hotel's door lock control device be provided with room number information and effective time section member's smart card, described member's smart card cooperates the switch door with hotel's door lock control device, it is characterized in that: comprise the steps
A, the customer service machine that is provided with hotel service management sytem are discerned described member's smart card, enter hotel service management sytem;
The hotel self-service booking subsystem of b, selection hotel service management sytem, the hotel self-service booking subsystem shows guest room state and pricing information, choose the room of not booked, the hotel self-service booking subsystem writes room number information and section effective time of booking rooms in the card, finishes self-service booking after the generalized information management subsystem is withholdd;
C, move in the hotel after, the customer service machine is discerned described member's smart card, select to need the project of consumption on the customer service machine, can consume after the generalized information management subsystem is withholdd.
The present invention also is included in and chooses these member's blocks on the module of booking rooms, and after the continuous firmly time of input, hotel self-service booking system writes section effective time in room number information and continuous room in member's smart card, finishes self-service continuous room after the generalized information management subsystem is withholdd.
Described generalized information management subsystem carries out real time scan to booking rooms, checked out automatically in the room to the check-out time, and the operation of checking out is finished in the room of having checked out, and member's smart card is supplemented with money.
Described generalized information management subsystem is searched check-out room number in closing entries, by the generalized information management subsystem to the member the consumption in booking rooms make the member check out mend single, afterthought consumption charge, and issue is mended account information and given the member automatically.
Described hotel self-service booking subsystem comprises the login module that client and password are verified, the self-service booking module that shows guest room state and pricing information, the enquiry module that can inquire about room information and account, the hotel brochure module that records hotel's situation, to the guest room display module that the room is showed, self-service booking is finished on the self-service booking module.
Described hotel self-service booking subsystem also comprises the information module, and the prompting of the room prompting that described information module comprises plug-in card or inductive hint, account number or password miscue, booked, the prompting of confirming to move in, card reader mistake, the prompting after initiating a message to account's prompting that Sorry, your ticket has not enough value, to the member, member are in the consumption prompting in hotel.
Described member's smart card also is provided with hotel's Code Number, door lock control number by hotel's door lock control device, is provided with membership number by hotel self-service booking system.
Employing the invention has the advantages that:
One, simplifies and to move in formality: can reduce guest's many formalities during the reason hotel occupancy registration of total the Taiwan Affairs Office in the hotel, comprise and move in the examination of consulting, identity, house money payment, CUSTOM HOUSE HOTEL formality such as make, check out, the guest only need hold smart card, to the hotel self-service booking system place, attention program operation according to booking system, in 15 seconds, can finish and select room, fabrication and clearing automatically, thereby realize moving in fast.
Two, protection guest privacy: after adopting hotel self-service booking system; when the guest operates on booking system; need not the staff of hotel on the scene; the whole process time of booking rooms is short; and generalized information management subsystem auto deduction from intelligent member's smart card; need not manual toll collection, convenient protection guest privacy.
Three, adopt smart card, not only can self-service booking, and also consumption also is to deduct the fee in blocking in the hotel, has really realized all-purpose card.
Four, improve hotel's competitive edge; increase business income: because this product has protection guest privacy; move in conveniently effect; must be subjected to numerous clients' welcome; the hotel can develop the member in a large number in business process; play the effect of expansion and stable traveller, thereby improve hotel's competitive power, manage to the hotel and bring the better economic income.
Five, shorten hotel's investment payback time, reduce business risk: the guest wants to realize self-service booking or conveniently consumes in the hotel, must arrive first hotel business department and handle member's smart card, on card, deposit sufficient fund, handling of a large amount of member's smart cards, can help the hotel to regain extensive fund in advance, thereby shorten hotel's investment payback time, reduce business risk.
Six, reduce total platform attendant, reduce hotel's operating cost: because the member of hotel books rooms to the self-service booking machine, reduced the workload of total platform greatly, reducing of total platform workload can make the hotel reduce the foreground attendant, thereby reduces operating cost.
Seven, adopt self-service booking rooms, be not subjected to the restriction of business hours, whole day 24 hour self-help services do not need hotel service personnel's intervention.
Eight, it is simple and crude thoroughly to have solved existing reception counter of hotel conditions of service, the artificial oral account of reception is mutual, the original backwardness of hand-written registration, inefficiency, data information is incomplete, the error leak is big, service quality is difficult to problems such as raising, a brand-new modernization level is brought up in reception counter of hotel service and back-stage management, it can provide lively for client, comprehensively, specifically, full and accurate, the perfect information service of high-quality and hommization, and can be comprehensive, gather and preserve client's all data and full detail quickly, high-efficient simple, full and accurate, avoid mistake and accident dispute, also help social security and optimize the hotel service environment, promoted hotel management level and competitive power.
Nine, guarantee data integrity and security; The data logicality is strong, and keyholed back plate is convenient, and the promptness and the dirigibility of data statistic analysis had good booster action.
Ten, realize that Hospitality management system is integrated, be convenient to data acquisition, governing plan is made in data analysis.
11, the present invention is novel, and is reasonable in design, multiple functional, advanced technology, and function admirable is the desirable modernized system of Chinese Hotel service sector.
Description of drawings
Fig. 1 is a hotel self-service booking subsystem flowage structure synoptic diagram of the present invention
Embodiment
A kind of hotel service management sytem, comprise: the customer service machine of server, foregrounding, the generalized information management subsystem of back-stage management, cooperate with the customer service machine and by hotel's door lock control device be provided with room number information and effective time section member's smart card, described member's smart card cooperates the switch door with hotel's door lock control device, the present invention can operate as follows: a, be provided with the customer service machine identification member smart card of hotel service management sytem, enter hotel service management sytem, identification member smart card is induction identification or plug-in card identification; B, select the hotel self-service booking subsystem of hotel service management sytem, the hotel self-service booking subsystem shows guest room state and pricing information, choose the room of not booked, the hotel self-service booking subsystem writes room number information and section effective time of booking rooms in the card, after withholing, the generalized information management subsystem finishes self-service booking, when ordering the room, insert member's smart card or finish the card that opens the door that spues automatically by hotel self-service booking system when booking rooms, hotel's door lock control device is at first checked the member's smart card or the Card Type that opens the door, hotel's Code Number, room number and effective time, just allow to open the door; C, move in the hotel after, customer service machine identification member smart card need to select the project of consumption on the customer service machine, can consume after the generalized information management subsystem is withholdd.
When needs continue to live, can on the module of booking rooms, choose this member's blocks, after the continuous firmly time of input, hotel self-service booking system writes section effective time in room number information and continuous room in member's smart card once more, finishes self-service continuous room after the generalized information management subsystem is withholdd.Continuous firmly mode comprises full-time rent and hourly paid hotel room dual mode.
Described generalized information management subsystem carries out real time scan to booking rooms, checked out automatically in the room to the check-out time, and the operation of checking out is finished in the room of having checked out, and member's smart card is supplemented with money.
Described generalized information management subsystem is searched check-out room number in closing entries, by the generalized information management subsystem to the member the consumption in booking rooms make the member check out mend single, the afterthought consumption charge, and issue is mended account information to the member automatically, when the member reused member's smart card again, hotel service management sytem was pointed out the account information of mending automatically.
Described hotel self-service booking subsystem comprises the login module that client and password are verified, the self-service booking module that shows guest room state and pricing information, the enquiry module that can inquire about room information and account, the hotel brochure module that records hotel's situation, to the guest room display module that the room is showed, self-service booking is finished on the self-service booking module.
Described hotel self-service booking subsystem also comprises the information module, and the prompting of the room prompting that described information module comprises plug-in card or inductive hint, account number or password miscue, booked, the prompting of confirming to move in, card reader mistake, the prompting after initiating a message to account's prompting that Sorry, your ticket has not enough value, to the member, member are in the consumption prompting in hotel.In the hotel self-service booking subsystem, can be provided with printer, can add dissimilar room pictures.
Described member's smart card also is provided with hotel's Code Number, door lock control number by hotel's door lock control device, is provided with membership number by hotel self-service booking system.
When moving in for the first time, need member's smart card,, the member is registered the after discharge member of the value of dashing smart card to hotel sales department by the member management in the Hospitality management system.
Among the present invention, mark is made by Hospitality management system in the room of being booked, and when clicking the room of having been booked, this room of hotel self-service booking system automatically prompting user existing guest move in, and please selects the room again.When Sorry, your ticket has not enough value on member's smart card, the customer service machine was pointed out automatically, and the member need arrive and handle member's smart card place and supplement with money.Among the present invention, with the color differentiating room state, be vacant room such as green, redness is at house.
The hardware that the present invention adopts mainly contains surface acoustic wave touch screen, host computer, thermal printer, IC-card card reader.Workflow of the present invention is as follows: one, to the total person of comprehending of the Taiwan Affairs Office smart card, the operator utilizes hotel service management sytem to write membership information in smart card, as username and password etc., and smart card is supplemented with money; Two, member's smart card is inserted the customer service machine, card reader in the hotel service management sytem reads card and goes up information, enter login interface, enter the hotel self-service booking subsystem behind the input username and password, can show hotel brochure and guest room and browse, also can enter password and revise the interface and password is reset or carry out account query, when carrying out password setting, at first carry out the original code checking, submit new password again to; Three, enter the self-service booking module, watch the guest room status information, the room type that selected needs are moved in, after clicking the guest room, the self-service booking module shows selected guest room information, selects to move in the time again, can select full-time rent or the hourly paid hotel room time of carrying out to be provided with, after the affirmation, after withholing, the generalized information management subsystem finishes self-service booking; The operator monitors the information of booking rooms etc. in real time by the generalized information management subsystem, and the generalized information management subsystem scans is transformed to redness with the room on the self-service booking module when being made room reservation automatically; When needing other consumption service, on client computer, select, determine to print voucher after back generalized information management subsystem is withholdd, can consume.
Claims (7)
1, a kind of hotel service management sytem, comprise: the customer service machine of server, foregrounding, the generalized information management subsystem of back-stage management, cooperate with the customer service machine and by hotel's door lock control device be provided with room number information and effective time section member's smart card, described member's smart card cooperates the switch door with hotel's door lock control device, it is characterized in that: comprise the steps
A, the customer service machine that is provided with hotel service management sytem are discerned described member's smart card, enter hotel service management sytem;
The hotel self-service booking subsystem of b, selection hotel service management sytem, the hotel self-service booking subsystem shows guest room state and pricing information, choose the room of not booked, the hotel self-service booking subsystem writes room number information and section effective time of booking rooms in the card, finishes self-service booking after the generalized information management subsystem is withholdd;
C, move in the hotel after, the customer service machine is discerned described member's smart card, select to need the project of consumption on the customer service machine, can consume after the generalized information management subsystem is withholdd.
2, hotel service management sytem according to claim 1, it is characterized in that: also be included in and choose these member's blocks on the module of booking rooms, after the continuous firmly time of input, hotel self-service booking system writes section effective time in room number information and continuous room in member's smart card, finishes self-service continuous room after the generalized information management subsystem is withholdd.
3, hotel service management sytem according to claim 1 and 2, it is characterized in that: described generalized information management subsystem carries out real time scan to booking rooms, checked out automatically in room to the check-out time, the operation of checking out is finished in the room of having checked out, member's smart card is supplemented with money.
4, hotel service management sytem according to claim 3, it is characterized in that: described generalized information management subsystem is searched check-out room number in closing entries, by the generalized information management subsystem to the member the consumption in booking rooms make the member check out mend single, the afterthought consumption charge, and issue is mended account information to the member automatically.
5, according to claim 1,2 or 4 described hotel service management sytems, it is characterized in that: described hotel self-service booking subsystem comprises the login module that client and password are verified, the self-service booking module that shows guest room state and pricing information, the enquiry module that can inquire about room information and account, the hotel brochure module that records hotel's situation, to the guest room display module that the room is showed, self-service booking is finished on the self-service booking module.
6, hotel service management sytem according to claim 5, it is characterized in that: described hotel self-service booking subsystem also comprises the information module, and the prompting of the room prompting that described information module comprises plug-in card or inductive hint, account number or password miscue, booked, the prompting of confirming to move in, card reader mistake, the prompting after initiating a message to account's prompting that Sorry, your ticket has not enough value, to the member, member are in the consumption prompting in hotel.
7, according to claim 1,2,4 or 6 described hotel service management sytems, it is characterized in that: described member's smart card also is provided with hotel's Code Number, door lock control number by hotel's door lock control device, is provided with membership number by hotel self-service booking system.
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| CNA2007100492171A CN101067885A (en) | 2007-06-01 | 2007-06-01 | Hotel service management sytem |
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| CNA2007100492171A CN101067885A (en) | 2007-06-01 | 2007-06-01 | Hotel service management sytem |
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Cited By (24)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101833827A (en) * | 2010-03-22 | 2010-09-15 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN101599187B (en) * | 2008-06-06 | 2011-07-27 | 航天信息股份有限公司 | Electronic lock system and management method thereof |
| CN102262801A (en) * | 2010-05-28 | 2011-11-30 | 无锡市美普索特电子科技有限公司 | Self-service check-in system of hotel |
| CN102385740A (en) * | 2011-07-21 | 2012-03-21 | 关月 | Multifunctional self-service system for hotels |
| CN102567923A (en) * | 2010-12-14 | 2012-07-11 | 北京谷德同创信息科技有限公司 | Remote management system for hotels/apartments |
| CN102890812A (en) * | 2012-09-04 | 2013-01-23 | 楼永坚 | Hotel information interaction platform |
| CN103400194A (en) * | 2013-07-23 | 2013-11-20 | 苏州汉清计算机有限公司 | Novel hotel guest room management system |
| CN103632316A (en) * | 2012-08-21 | 2014-03-12 | 新羽行动应用服务有限公司 | A room reservation management system used for a hotel |
| CN104063743A (en) * | 2014-07-07 | 2014-09-24 | 安庆市凌康机电产品设计有限公司 | Hotel check-in management device based on web services |
| CN104408660A (en) * | 2014-11-11 | 2015-03-11 | 江苏联海通信技术有限公司 | Self-service KTV control system and control method |
| CN104680341A (en) * | 2015-03-30 | 2015-06-03 | 张泽 | Room control method and device |
| CN104866906A (en) * | 2015-03-31 | 2015-08-26 | 太仓云联信息科技有限公司 | Network reservation confirmation system of hotel |
| CN104899692A (en) * | 2015-06-08 | 2015-09-09 | 熊杰锋 | Hotel room modularization management system and pricing management method thereof |
| CN104977914A (en) * | 2015-07-14 | 2015-10-14 | 苏州朗捷通智能科技有限公司 | Intelligent hotel management system |
| CN105469500A (en) * | 2016-02-14 | 2016-04-06 | 华北理工大学 | Hotel self-help card changing and check-in terminal |
| CN105550759A (en) * | 2014-10-24 | 2016-05-04 | 黄欣 | Room booking method and system |
| CN105631778A (en) * | 2016-03-07 | 2016-06-01 | 太仓云联信息科技有限公司 | Self-service hotel service system |
| CN105761343A (en) * | 2016-02-24 | 2016-07-13 | 张泽 | Information processing method and information processing device for hotel access card |
| CN106570795A (en) * | 2016-11-07 | 2017-04-19 | 成都科曦科技有限公司 | Hotel room changing service system and method in client stay period |
| CN106600015A (en) * | 2016-11-07 | 2017-04-26 | 成都科曦科技有限公司 | Hotel accommodation continuing service system and method during in-hotel period of guest |
| CN107133861A (en) * | 2017-06-29 | 2017-09-05 | 邓远明 | Intelligence based on internet is rented a house method and its system |
| CN108597083A (en) * | 2018-04-28 | 2018-09-28 | 江苏食品药品职业技术学院 | A kind of hotel's tourism self-help serving system |
| CN108665379A (en) * | 2018-04-26 | 2018-10-16 | 陌创有限公司 | A kind of hotel's real-name management system |
| CN110211002A (en) * | 2019-05-27 | 2019-09-06 | 广东华卓科技有限公司 | A kind of wisdom hotel service management sytem |
-
2007
- 2007-06-01 CN CNA2007100492171A patent/CN101067885A/en active Pending
Cited By (26)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101599187B (en) * | 2008-06-06 | 2011-07-27 | 航天信息股份有限公司 | Electronic lock system and management method thereof |
| CN101833827B (en) * | 2010-03-22 | 2012-10-17 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN101833827A (en) * | 2010-03-22 | 2010-09-15 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN102262801A (en) * | 2010-05-28 | 2011-11-30 | 无锡市美普索特电子科技有限公司 | Self-service check-in system of hotel |
| CN102567923A (en) * | 2010-12-14 | 2012-07-11 | 北京谷德同创信息科技有限公司 | Remote management system for hotels/apartments |
| CN102385740A (en) * | 2011-07-21 | 2012-03-21 | 关月 | Multifunctional self-service system for hotels |
| CN103632316A (en) * | 2012-08-21 | 2014-03-12 | 新羽行动应用服务有限公司 | A room reservation management system used for a hotel |
| CN102890812A (en) * | 2012-09-04 | 2013-01-23 | 楼永坚 | Hotel information interaction platform |
| CN103400194A (en) * | 2013-07-23 | 2013-11-20 | 苏州汉清计算机有限公司 | Novel hotel guest room management system |
| CN104063743A (en) * | 2014-07-07 | 2014-09-24 | 安庆市凌康机电产品设计有限公司 | Hotel check-in management device based on web services |
| CN105550759A (en) * | 2014-10-24 | 2016-05-04 | 黄欣 | Room booking method and system |
| CN104408660A (en) * | 2014-11-11 | 2015-03-11 | 江苏联海通信技术有限公司 | Self-service KTV control system and control method |
| CN104680341A (en) * | 2015-03-30 | 2015-06-03 | 张泽 | Room control method and device |
| CN104866906A (en) * | 2015-03-31 | 2015-08-26 | 太仓云联信息科技有限公司 | Network reservation confirmation system of hotel |
| CN104899692A (en) * | 2015-06-08 | 2015-09-09 | 熊杰锋 | Hotel room modularization management system and pricing management method thereof |
| CN104977914A (en) * | 2015-07-14 | 2015-10-14 | 苏州朗捷通智能科技有限公司 | Intelligent hotel management system |
| CN105469500A (en) * | 2016-02-14 | 2016-04-06 | 华北理工大学 | Hotel self-help card changing and check-in terminal |
| CN105761343A (en) * | 2016-02-24 | 2016-07-13 | 张泽 | Information processing method and information processing device for hotel access card |
| CN105761343B (en) * | 2016-02-24 | 2018-03-20 | 托斯卡尼（上海）酒店管理有限公司 | Information processing method and device for hotel's badge |
| CN105631778A (en) * | 2016-03-07 | 2016-06-01 | 太仓云联信息科技有限公司 | Self-service hotel service system |
| CN106570795A (en) * | 2016-11-07 | 2017-04-19 | 成都科曦科技有限公司 | Hotel room changing service system and method in client stay period |
| CN106600015A (en) * | 2016-11-07 | 2017-04-26 | 成都科曦科技有限公司 | Hotel accommodation continuing service system and method during in-hotel period of guest |
| CN107133861A (en) * | 2017-06-29 | 2017-09-05 | 邓远明 | Intelligence based on internet is rented a house method and its system |
| CN108665379A (en) * | 2018-04-26 | 2018-10-16 | 陌创有限公司 | A kind of hotel's real-name management system |
| CN108597083A (en) * | 2018-04-28 | 2018-09-28 | 江苏食品药品职业技术学院 | A kind of hotel's tourism self-help serving system |
| CN110211002A (en) * | 2019-05-27 | 2019-09-06 | 广东华卓科技有限公司 | A kind of wisdom hotel service management sytem |
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