CN106570795A - Hotel room changing service system and method in client stay period - Google Patents
Hotel room changing service system and method in client stay period Download PDFInfo
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Abstract
The invention discloses a hotel room changing service system and method in a client stay period. The method comprises a user terminal for helping the hotel client to submit a room changing reason, sent a room changing request, and interact with a room changing service subsystem to complete room selection, a room monitoring subsystem for monitoring concrete conditions of equipment, material resources and personnel in rooms, and a room changing service subsystem for carrying out room resource check after receiving the room changing request, determining whether an available room exists or not, rejecting the room changing request of the client if no empty room exists, and carrying out person detection and automatic room check if there is an empty room, making a decision about whether to approve the room changing request, providing information of the empty room of the hotel if room changing is approved, automatically carrying out expense settlement, and achieving identity certificate processing. The system and the method achieve the whole process of automatic room check, decision making, settlement, object room selection, and identity certificate processing after the client sends a room changing request, so that the human cost is saved.
Description
Technical field
The present invention relates to the hotel during a kind of guest stays at an inn exchanges houses service system and method.
Background technology
Hotel industry in recent years affects hotel industry integrally to receive full of keen competition and challenge, the change of market overall situation
Benefit, hotel industry faces the dual-pressure of survival and development；On the other hand, information technology fast development, promotes big data
The quietly arrival in epoch, information-based, intellectuality becomes the new trend of modern hotels industry development.
Intelligent hotel, is with New Communication Technology Computerized intelligent information processing, broadband interactive multimedia network technology
For the information network system of core, can provide thoughtfully for consumer, convenient, comfortable satisfactory service meets consumer " personalized
The needs of service, Informatization Service ", are the directions of 21 century New Economy Era measures for hotel business.
Current hotel exchanges houses, and system is loaded down with trivial details, and guest exchanges houses to handle to foreground and exchanges houses, and hands over CUSTOM HOUSE HOTEL, is looked into by staff
Room, new guest room of reallocating；Exchange houses under normal circumstances about 5 ~ 10 minutes cost time, peak period waits even will be up to
More than 20 minutes；Red tape not only wastes client's time, while artificial operation is also very easy to error, affects hotel
Service quality, wastes substantial amounts of man power and material.
The content of the invention
It is an object of the invention to overcome the deficiencies in the prior art, there is provided a kind of guest stay at an inn during hotel's service of exchanging houses
System and method, can guest send exchange houses request after, be automatically obtained make the rounds of the wards, decision-making, clearing, target guest room select, identity
The overall process of voucher process, has saved human cost, improves the automatization level of hotel management.
The purpose of the present invention is achieved through the following technical solutions：A kind of guest stay at an inn during hotel's service of exchanging houses
System, including user terminal, room monitor and control subsystem and service subsystem of exchanging houses；It is described exchange houses service subsystem respectively with user
Terminal and room monitor and control subsystem connect；
Described user terminal, exchanges houses reason for submitting to for hotel guest, and initiation is exchanged houses request, and with service subsystem of exchanging houses
Interaction completes guest room selection；
Described room monitor and control subsystem, for monitoring guest room in equipment, goods and materials and personnel concrete condition；
Described service subsystem of exchanging houses, for checking that judgement is in the laggard having sexual intercourse source of request of exchanging houses for receiving hotel guest
It is no to there is vacant room, the request of exchanging houses of guest is refused when there is no vacant room, administrative staff's detection is entered when there is vacant room and is made the rounds of the wards automatically, tie
Result is made the rounds of the wards in conjunction and reason of exchanging houses carries out decision-making to request of whether agreeing to exchange houses, and agreement request Shi Jiang hotels vacant room information of exchanging houses is sent out
Give user terminal to be selected for guest, and carry out disbursement and sattlement automatically, then realize the process of identity documents.
Described user terminal including but not limited to installs client end AP P on a mobile handset, guest room TV and wine
Shop self-service machine.
Further, described user terminal includes：
Exchange houses request module, for initiating request of exchanging houses, and dated reason of exchanging houses to service subsystem of exchanging houses；
Guest room display module, for interacting with service subsystem of exchanging houses, realizes the displaying of hotel's vacant room；
Guest room selecting module, for carrying out the selection in target guest room for client.
Further, described room monitor and control subsystem includes monitoring of tools module, goods and materials scan module and infrared monitoring
Module；
Described monitoring of tools module, including it is multiple be distributed in guest room, and with the room accommodation of fault self-checking function；It is described
Room accommodation include but is not limited to guestroom control unit, guest room refrigerator, guest room air-conditioning, guest room TV, lamp dimmer, electronic
Curtain and environmental detection sensor；
Described goods and materials scan module, including multiple radio frequency reading terminals being distributed in guest room；Described radio frequency reading terminal
Including first kind radio frequency reading terminal and Equations of The Second Kind radio frequency reading terminal；Described first kind radio frequency reading terminal is used to scan visitor
Consumption-type goods and materials in room in refrigerator；Described Equations of The Second Kind video scanning terminal is used to scan the on-consumable type in guest room outside refrigerator
Goods and materials；
Described infrared monitoring module, including but not limited to multiple Infrared Detectorss being distributed in guest room, inside guest room
Personnel are detected in room situation.
Further, described service subsystem of exchanging houses includes：
The source of houses checks module, for checking in the laggard having sexual intercourse source of request of exchanging houses for receiving hotel guest, judges whether sky
Room, the request of exchanging houses of guest is refused when there is no vacant room；
Personnel's detection module, for when there is vacant room in hotel, the infrared acquisition information detected by room monitor and control subsystem
Administrative staff's detection is entered to the former room of guest；
Automatically make the rounds of the wards module, the fault self-checking information acquisition apparatus for being collected according to room monitor and control subsystem are used or damaged
Situation；Use or the Expenditure Levels of goods and materials are obtained according to the guest room material information that goods and materials scan module is collected, and then completes original
Guest room is automatically made the rounds of the wards；
Decision-making module, for according to the information of acquisition of making the rounds of the wards automatically and exchanging houses reason, the request to whether agreeing to exchange houses carries out decision-making；
Interactive module, for after decision-making module agrees to that guest exchanges houses, interacting with user terminal, hotel's vacant room synchronizing information is given
User terminal, and receive the target guest room information of guest's selection；
Disbursement and sattlement module, for after decision-making module agrees to that guest exchanges houses, according to the information of making the rounds of the wards to guest in former guest room
Consumption is settled accounts, and analyzes the target guest room information that guest selectes, and when in target guest room, price is higher than former guest room price, is notified
Guest carries out extra money payment；
Identity documents management module, for cancelling the identity documents in former guest room, the identity documents in open object guest room；
Notification module, for success of exchanging houses after, the situation of exchanging houses of staff guest is notified, while notifying that guest changes
Room success, and inform that access permission of the identity documents of guest in former guest room, target guest room changes the time.
Wherein, described decision-making module pushes away the reason of exchanging houses indicated in the information of acquisition of making the rounds of the wards automatically and request of exchanging houses
The management personnel that exchange houses are given, is carried out comprehensively deciding whether to agree to that guest exchanges houses by the management personnel that exchange houses.
Further, described service subsystem of exchanging houses also includes consumption details sending module, for complete in disbursement and sattlement
Consumption details of the guest in former guest room are sent to the corresponding user terminal of guest by Cheng Hou.
Further, described hotel exchanges houses service system also including room availability management subsystem, for sub with management of exchanging houses
System interaction, provides in real time the service condition in each guest room of hotel, and after the completion of exchanging houses, realizes the room availability switching in guest room, and
The former guest room of guest is labeled as into dirty room.
Described identity documents include but is not limited to radio frequency class identity documents and image class identity documents；Radio frequency class identity with
Card includes but is not limited to guest room access card, mobile phone of the guest with NFC function；Image class identity documents include but is not limited to two dimension
Code, one-dimension code and bar code.
Hotel during a kind of described guest stays at an inn exchanges houses the method for servicing of exchanging houses of service system, comprises the following steps：
S1. hotel guest initiates service request of exchanging houses by user terminal, and indicates reason of exchanging houses；
S2. service subsystem of exchanging houses carries out the source of houses and checks, judges that hotel whether there is vacant room；
（1）If hotel does not have vacant room, refuse the request of exchanging houses of guest；
（2）If hotel has vacant room, into step S3；
S3. service subsystem of exchanging houses enters administrative staff's inspection to former room by the infrared acquisition information that room monitor and control subsystem is detected
Survey, in former room no man, feelings are used or damaged according to the fault self-checking information acquisition apparatus that room monitor and control subsystem is collected
Condition；Use or the Expenditure Levels of goods and materials are obtained according to the guest room material information that goods and materials scan module is collected, and then is completed automatically
Make the rounds of the wards；
The information of acquisition of making the rounds of the wards automatically and reason of exchanging houses are pushed to the management personnel that exchange houses by service subsystem of S4. exchanging houses, by exchanging houses
Management personnel carry out decision-making to request of whether agreeing to exchange houses：
（1）The request if agreement is exchanged houses, into step S5；
（2）The request if refusal is exchanged houses, feeds back the user terminal of refusal information and Reason For Denial to guest；
S5. service subsystem of exchanging houses is interacted with user terminal, and by hotel's vacant room synchronizing information to user terminal, guest is by using
Family terminal selection target guest room；
S6. consumption of the service subsystem according to the information of making the rounds of the wards to guest in former guest room of exchanging houses is settled accounts, and to target guest room
Information is analyzed：
（1）If target guest room price notifies that guest carries out extra money and pays the fees and into step S7 higher than former guest room price；
（2）If target guest room price is not higher than former guest room price, step S7 is directly entered；
S7. service subsystem of exchanging houses cancels the identity documents in former guest room, the identity documents in open object guest room in setting time；
S8. service subsystem of exchanging houses notifies the situation of exchanging houses of staff guest, while notify that guest exchanges houses successfully,
And inform that access permission of the identity documents of guest in former guest room, target guest room changes the time.
The invention has the beneficial effects as follows：Can guest send exchange houses request after, be automatically obtained make the rounds of the wards, decision-making, clearing, mesh
Mark guest room selects, the overall process of identity documents process, has saved human cost, improves the automatization level of hotel management；
Realize making the rounds of the wards automatically based on equipment self-inspection and guest room goods and materials surface sweeping during former room no man, accuracy is high, is less prone to mistake.
Description of the drawings
Fig. 1 is the system principle diagram of the present invention；
Fig. 2 is method of the present invention flow chart.
Specific embodiment
Technical scheme is described in further detail below in conjunction with the accompanying drawings, but protection scope of the present invention is not limited to
Described below.
As shown in figure 1, the hotel during a kind of guest stays at an inn exchanges houses service system, including user terminal, room monitor and control
System and service subsystem of exchanging houses；The service subsystem of exchanging houses is connected respectively with user terminal and room monitor and control subsystem；
Described user terminal, exchanges houses reason for submitting to for hotel guest, and initiation is exchanged houses request, and with service subsystem of exchanging houses
Interaction completes guest room selection；
Described room monitor and control subsystem, for monitoring guest room in equipment, goods and materials and personnel concrete condition；
Described service subsystem of exchanging houses, for checking that judgement is in the laggard having sexual intercourse source of request of exchanging houses for receiving hotel guest
It is no to there is vacant room, the request of exchanging houses of guest is refused when there is no vacant room, administrative staff's detection is entered when there is vacant room and is made the rounds of the wards automatically, tie
Result is made the rounds of the wards in conjunction and reason of exchanging houses carries out decision-making to request of whether agreeing to exchange houses, and agreement request Shi Jiang hotels vacant room information of exchanging houses is sent out
Give user terminal to be selected for guest, and carry out disbursement and sattlement automatically, then realize the process of identity documents.
In embodiments herein, described user terminal including but not limited to installs client on a mobile handset
End APP, guest room TV and hotel self-service machine, the APP is to exchange houses the supporting APP of service subsystem with hotel.
In embodiments herein, described user terminal includes：
Exchange houses request module, for initiating request of exchanging houses, and dated reason of exchanging houses to service subsystem of exchanging houses；
Guest room display module, for interacting with service subsystem of exchanging houses, realizes the displaying of hotel's vacant room；
Guest room selecting module, for carrying out the selection in target guest room for client.
In embodiments herein, described room monitor and control subsystem includes monitoring of tools module, goods and materials scan module
With infrared monitoring module；
Described monitoring of tools module, including it is multiple be distributed in guest room, and with the room accommodation of fault self-checking function；It is described
Room accommodation include but is not limited to guestroom control unit, guest room refrigerator, guest room air-conditioning, guest room TV, lamp dimmer, electronic
Curtain and environmental detection sensor；Service subsystem of exchanging houses only needs to the fault self-checking information according to monitoring of tools module, with regard to energy
Enough determine use or the damaged condition of room accommodation.
Described goods and materials scan module, including multiple radio frequency reading terminals being distributed in guest room；Described radio frequency reading
Terminal includes first kind radio frequency reading terminal and Equations of The Second Kind radio frequency reading terminal；Described first kind radio frequency reading terminal is used to sweep
Retouch the consumption-type goods and materials in refrigerator in guest room；What described Equations of The Second Kind video scanning terminal was used to scanning in guest room outside refrigerator non-disappears
Consumption type goods and materials；In this embodiment, the electronic tag of unique ID is all posted on each goods and materials in guest room, it is every before goods and materials configuration
All of goods and materials configuration, has stored in and exchanges houses in service subsystem in the corresponding material information of individual electronic tag and guest room；
Service subsystem of exchanging houses only needs to the information scanned by goods and materials scan module, it is possible to obtains the use of goods and materials or consumes feelings
Condition.
Described infrared monitoring module, including but not limited to multiple Infrared Detectorss being distributed in guest room, for guest room
Internal staff is detected in room situation.
In embodiments herein, described service subsystem of exchanging houses includes：
The source of houses checks module, for checking in the laggard having sexual intercourse source of request of exchanging houses for receiving hotel guest, judges whether sky
Room, the request of exchanging houses of guest is refused when there is no vacant room；
Personnel's detection module, for when there is vacant room in hotel, the infrared acquisition information detected by room monitor and control subsystem
Administrative staff's detection is entered to the former room of guest；
Automatically make the rounds of the wards module, the fault self-checking information acquisition apparatus for being collected according to room monitor and control subsystem are used or damaged
Situation；Use or the Expenditure Levels of goods and materials are obtained according to the guest room material information that goods and materials scan module is collected, and then completes original
Guest room is automatically made the rounds of the wards；
Decision-making module, for according to the information of acquisition of making the rounds of the wards automatically and exchanging houses reason, the request to whether agreeing to exchange houses carries out decision-making；
In fact, during actual hotel operating, will not at will allow guest is self-service to exchange houses, hotel can be affected normally to manage, need to be
Guests are provided in the case of enough reasons, are exchanged houses, here, we can allow guest in flow process of exchanging houses by information-based means
Adequate cause is submitted to system, the processing method of system is will to exchange houses to ask to be pushed to staff with reason, by staff
Examination ＆ approval, while carrying out integrated decision-making according to the information of making the rounds of the wards.
For example, the reason of exchanging houses that guest submits to is equipment fault：But do not detect to be out of order in room monitor and control subsystem and set
It is standby, then can refuse request of exchanging houses, and inform customer equipment fault-free；When room monitor and control subsystem detects faulty equipment,
Agree to the request of exchanging houses of guest, and the personnel of arranging work are keeped in repair.
Interactive module, it is for after decision-making module agrees to that guest exchanges houses, interacting with user terminal, hotel's vacant room information is same
Walk to user terminal, and receive the target guest room information of guest's selection；
Disbursement and sattlement module, for after decision-making module agrees to that guest exchanges houses, according to the information of making the rounds of the wards to guest in former guest room
Consumption is settled accounts, and analyzes the target guest room information that guest selectes, and when in target guest room, price is higher than former guest room price, is notified
Guest carries out extra money payment；
Identity documents management module, is used for（After user completes disbursement and sattlement/extra money payment, the delay adjustmentses time）Cancel former visitor
The identity documents in room, the identity documents in open object guest room；
Notification module, for success of exchanging houses after, the situation of exchanging houses of staff guest is notified, while notifying that guest changes
Room success, and inform that access permission of the identity documents of guest in former guest room, target guest room changes the time（The change time is pre-
If fixed value, such as half an hour, one hour）.
Wherein, described decision-making module pushes away the reason of exchanging houses indicated in the information of acquisition of making the rounds of the wards automatically and request of exchanging houses
The management personnel that exchange houses are given, is carried out comprehensively deciding whether to agree to that guest exchanges houses by the management personnel that exchange houses.
Described service subsystem of exchanging houses also includes consumption details sending module, for after the completion of disbursement and sattlement, by visitor
Consumption details of the people in former guest room are sent to the corresponding user terminal of guest.
In embodiments herein, described hotel exchange houses service system also include room availability manage subsystem, for
Management subsystem of exchanging houses is interacted, and the service condition in each guest room of hotel is provided in real time, and after the completion of exchanging houses, realizes the room in guest room
State switches, and the former guest room of guest is labeled as into dirty room.
Described identity documents include but is not limited to radio frequency class identity documents and image class identity documents；Radio frequency class identity with
Card includes but is not limited to guest room access card；Image class identity documents include but is not limited to Quick Response Code, one-dimension code and bar code.
When guest moves in, hotel can provide radio frequency class identity documents to it（Radio-frequency card）, or send in guest's mobile phone
Image class identity documents（Quick Response Code, one-dimension code, bar code etc.）, while by the identity documents information of standard（Radio frequency, image class）
Guest room access control equipment is sent to as certification benchmark, when guest enters room, the body shown guest by guest room access control equipment
Part voucher is authenticated, and realizes the opening and closing management of guest room door.
When exchanging houses, above-mentioned identity documents management module cancels the identity documents in former guest room, the body in open object guest room
Part voucher, actually by identity documents management module so that the access control equipment in former guest room can not again recognize the body in client's handss
Part voucher, while the identity documents in user's handss are sent to the gate control system in target guest room as authentication foundation, and then gate inhibition
Authority is uniformly controlled by backstage, and guest need not again change card or change electronic certificate, you can realization is exchanged houses.
As shown in Fig. 2 the hotel during a kind of described guest stays at an inn exchanges houses the method for servicing of exchanging houses of service system, including
Following steps：
S1. hotel guest initiates service request of exchanging houses by user terminal, and indicates reason of exchanging houses；
S2. service subsystem of exchanging houses carries out the source of houses and checks, judges that hotel whether there is vacant room；
（1）If hotel does not have vacant room, refuse the request of exchanging houses of guest；
（2）If hotel has vacant room, into step S3；
S3. service subsystem of exchanging houses enters administrative staff's inspection to former room by the infrared acquisition information that room monitor and control subsystem is detected
Survey, in former room no man, feelings are used or damaged according to the fault self-checking information acquisition apparatus that room monitor and control subsystem is collected
Condition；Use or the Expenditure Levels of goods and materials are obtained according to the guest room material information that goods and materials scan module is collected, and then is completed automatically
Make the rounds of the wards；
The information of acquisition of making the rounds of the wards automatically and reason of exchanging houses are pushed to the management personnel that exchange houses by service subsystem of S4. exchanging houses, by exchanging houses
Management personnel carry out decision-making to request of whether agreeing to exchange houses：
（1）The request if agreement is exchanged houses, into step S5；
（2）The request if refusal is exchanged houses, feeds back the user terminal of refusal information and Reason For Denial to guest；
S5. service subsystem of exchanging houses is interacted with user terminal, and by hotel's vacant room synchronizing information to user terminal, guest is by using
Family terminal selection target guest room；
S6. consumption of the service subsystem according to the information of making the rounds of the wards to guest in former guest room of exchanging houses is settled accounts, and to target guest room
Information is analyzed：
（1）If target guest room price notifies that guest carries out extra money and pays the fees and into step S7 higher than former guest room price；
（2）If target guest room price is not higher than former guest room price, step S7 is directly entered；
S7. service subsystem of exchanging houses cancels the identity documents in former guest room, the identity documents in open object guest room in setting time；
S8. service subsystem of exchanging houses notifies the situation of exchanging houses of staff guest, while notify that guest exchanges houses successfully,
And inform that access permission of the identity documents of guest in former guest room, target guest room changes the time.
Claims (10)
1. the hotel during a kind of guest stays at an inn exchanges houses service system, it is characterised in that：Including user terminal, room monitor and control subsystem
System and service subsystem of exchanging houses；The service subsystem of exchanging houses is connected respectively with user terminal and room monitor and control subsystem；
Described user terminal, exchanges houses reason for submitting to for hotel guest, and initiation is exchanged houses request, and with service subsystem of exchanging houses
Interaction completes guest room selection；
Described room monitor and control subsystem, for monitoring guest room in equipment, goods and materials and personnel concrete condition；
Described service subsystem of exchanging houses, for checking that judgement is in the laggard having sexual intercourse source of request of exchanging houses for receiving hotel guest
It is no to there is vacant room, the request of exchanging houses of guest is refused when there is no vacant room, administrative staff's detection is entered when there is vacant room and is made the rounds of the wards automatically, tie
Result is made the rounds of the wards in conjunction and reason of exchanging houses carries out decision-making to request of whether agreeing to exchange houses, and agreement request Shi Jiang hotels vacant room information of exchanging houses is sent out
Give user terminal to be selected for guest, and carry out disbursement and sattlement automatically, then realize the process of identity documents.
2. the hotel during a kind of guest according to claim 1 stays at an inn exchanges houses service system, it is characterised in that：Described
User terminal including but not limited to installs client end AP P on a mobile handset, guest room TV and hotel self-service machine.
3. the hotel during a kind of guest according to claim 1 stays at an inn exchanges houses service system, it is characterised in that：Described
User terminal includes：
Exchange houses request module, for initiating request of exchanging houses, and dated reason of exchanging houses to service subsystem of exchanging houses；
Guest room display module, for interacting with service subsystem of exchanging houses, realizes the displaying of hotel's vacant room；
Guest room selecting module, for carrying out the selection in target guest room for client.
4. the hotel during a kind of guest according to claim 1 stays at an inn exchanges houses service system, it is characterised in that：Described
Room monitor and control subsystem includes monitoring of tools module, goods and materials scan module and infrared monitoring module；
Described monitoring of tools module, including it is multiple be distributed in guest room, and with the room accommodation of fault self-checking function；It is described
Room accommodation include but is not limited to guestroom control unit, guest room refrigerator, guest room air-conditioning, guest room TV, lamp dimmer, electronic
Curtain and environmental detection sensor；
Described goods and materials scan module, including multiple radio frequency reading terminals being distributed in guest room；Described radio frequency reading terminal
Including first kind radio frequency reading terminal and Equations of The Second Kind radio frequency reading terminal；Described first kind radio frequency reading terminal is used to scan visitor
Consumption-type goods and materials in room in refrigerator；Described Equations of The Second Kind video scanning terminal is used to scan the on-consumable type in guest room outside refrigerator
Goods and materials；
Described infrared monitoring module, including but not limited to multiple Infrared Detectorss being distributed in guest room, inside guest room
Personnel are detected in room situation.
5. the hotel during a kind of guest according to claim 1 stays at an inn exchanges houses service system, it is characterised in that：Described
Service subsystem of exchanging houses includes：
The source of houses checks module, for checking in the laggard having sexual intercourse source of request of exchanging houses for receiving hotel guest, judges whether sky
Room, the request of exchanging houses of guest is refused when there is no vacant room；
Personnel's detection module, for when there is vacant room in hotel, the infrared acquisition information detected by room monitor and control subsystem
Administrative staff's detection is entered to the former room of guest；
Automatically make the rounds of the wards module, the fault self-checking information acquisition apparatus for being collected according to room monitor and control subsystem are used or damaged
Situation；Use or the Expenditure Levels of goods and materials are obtained according to the guest room material information that goods and materials scan module is collected, and then completes original
Guest room is automatically made the rounds of the wards；
Decision-making module, for according to the information of acquisition of making the rounds of the wards automatically and exchanging houses reason, the request to whether agreeing to exchange houses carries out decision-making；
Interactive module, for after decision-making module agrees to that guest exchanges houses, interacting with user terminal, hotel's vacant room synchronizing information is given
User terminal, and receive the target guest room information of guest's selection；
Disbursement and sattlement module, for after decision-making module agrees to that guest exchanges houses, according to the information of making the rounds of the wards to guest in former guest room
Consumption is settled accounts, and analyzes the target guest room information that guest selectes, and when in target guest room, price is higher than former guest room price, is notified
Guest carries out extra money payment；
Identity documents management module, for cancelling the identity documents in former guest room, the identity documents in open object guest room；
Notification module, for success of exchanging houses after, the situation of exchanging houses of staff guest is notified, while notifying that guest changes
Room success, and inform that access permission of the identity documents of guest in former guest room, target guest room changes the time.
6. the hotel during a kind of guest according to claim 5 stays at an inn exchanges houses service system, it is characterised in that：Described
The reason of exchanging houses indicated in the information of acquisition of making the rounds of the wards automatically and request of exchanging houses is pushed to the management personnel that exchange houses by decision-making module, by
The management personnel that exchange houses carry out comprehensively deciding whether to agree to that guest exchanges houses.
7. the hotel during a kind of guest according to claim 1 stays at an inn exchanges houses service system, it is characterised in that：Described
Service subsystem of exchanging houses also includes consumption details sending module, for after the completion of disbursement and sattlement, by guest in former guest room
Consumption details are sent to the corresponding user terminal of guest.
8. the hotel during a kind of guest according to claim 1 stays at an inn exchanges houses service system, it is characterised in that：Described
Hotel exchanges houses service system also including room availability management subsystem, for interacting with management subsystem of exchanging houses, hotel is provided in real time each
The service condition in individual guest room, and after the completion of exchanging houses, the room availability switching in guest room is realized, and the former guest room of guest is labeled as
Dirty room.
9. the hotel during a kind of guest according to claim 5 stays at an inn exchanges houses service system, it is characterised in that：Described
Identity documents include but is not limited to radio frequency class identity documents and image class identity documents；Radio frequency class identity documents are included but is not limited to
Guest room access card, mobile phone of the guest with NFC function；Image class identity documents include but is not limited to Quick Response Code, one-dimension code and bar shaped
Code.
10. the hotel during a kind of guest according to any one in claim 1 ~ 9 stays at an inn exchanges houses the changing of service system
Room method of servicing, it is characterised in that：Comprise the following steps：
S1. hotel guest initiates service request of exchanging houses by user terminal, and indicates reason of exchanging houses；
S2. service subsystem of exchanging houses carries out the source of houses and checks, judges that hotel whether there is vacant room；
（1）If hotel does not have vacant room, refuse the request of exchanging houses of guest；
（2）If hotel has vacant room, into step S3；
S3. service subsystem of exchanging houses enters administrative staff's inspection to former room by the infrared acquisition information that room monitor and control subsystem is detected
Survey, in former room no man, feelings are used or damaged according to the fault self-checking information acquisition apparatus that room monitor and control subsystem is collected
Condition；Use or the Expenditure Levels of goods and materials are obtained according to the guest room material information that goods and materials scan module is collected, and then is completed automatically
Make the rounds of the wards；
The information of acquisition of making the rounds of the wards automatically and reason of exchanging houses are pushed to the management personnel that exchange houses by service subsystem of S4. exchanging houses, by exchanging houses
Management personnel carry out decision-making to request of whether agreeing to exchange houses：
（1）The request if agreement is exchanged houses, into step S5；
（2）The request if refusal is exchanged houses, feeds back the user terminal of refusal information and Reason For Denial to guest；
S5. service subsystem of exchanging houses is interacted with user terminal, and by hotel's vacant room synchronizing information to user terminal, guest is by using
Family terminal selection target guest room；
S6. consumption of the service subsystem according to the information of making the rounds of the wards to guest in former guest room of exchanging houses is settled accounts, and to target guest room
Information is analyzed：
（1）If target guest room price notifies that guest carries out extra money and pays the fees and into step S7 higher than former guest room price；
（2）If target guest room price is not higher than former guest room price, step S7 is directly entered；
S7. service subsystem of exchanging houses cancels the identity documents in former guest room, the identity documents in open object guest room in setting time；
S8. service subsystem of exchanging houses notifies the situation of exchanging houses of staff guest, while notify that guest exchanges houses successfully,
And inform that access permission of the identity documents of guest in former guest room, target guest room changes the time.
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| CN201610974731.5A CN106570795A (en) | 2016-11-07 | 2016-11-07 | Hotel room changing service system and method in client stay period |
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| CN201610974731.5A CN106570795A (en) | 2016-11-07 | 2016-11-07 | Hotel room changing service system and method in client stay period |
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Family
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| CN110035131A (en) * | 2019-04-29 | 2019-07-19 | 南通理工学院 | Intelligent hotel system based on intelligent passenger control device and working method thereof |
| CN110378810A (en) * | 2019-06-03 | 2019-10-25 | 广州日顺电子科技有限公司 | A kind of hotel personnel abnormal behaviour monitoring alarm method and device |
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Application publication date: 20170419 |