CN201812329U - Hotel self-service system - Google Patents
Hotel self-service system Download PDFInfo
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- CN201812329U CN201812329U CN2010201376635U CN201020137663U CN201812329U CN 201812329 U CN201812329 U CN 201812329U CN 2010201376635 U CN2010201376635 U CN 2010201376635U CN 201020137663 U CN201020137663 U CN 201020137663U CN 201812329 U CN201812329 U CN 201812329U
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Abstract
The utility model provides a hotel self-service system comprising a self-service terminal, a server connected with the network of the self-service terminal, a hotel self-service management system, network communication equipment for connecting the server and the self-service terminal, and a door lock, wherein the self-service terminal consists of an operation terminal, a guest identification device, a membership card, a membership card receiving and transmitting device, and the membership card is identical with a card for opening the door lock. With the utility model, the deficiency that in the prior art, self service can not be provided for guests who have no membership cards, that personal information is stored in membership card and can be possibly revealed, that guest information can be only stored in the local server and can not be shared, and that data is easy to be lost due to failure of the system can be overcome, and the utility model provides a hotel self-service system which can protect the privacy of guests, ensures the safety of data as the data is stored on a plurality of servers, can realize the sharing of the guest information among hotels, and can be widely applied in the field of hotels.
Description
Technical field
The utility model relates to a kind of hotel service system, is specifically related to the self-service system for hotel of a kind of while at member and individual traveler.
Background technology
Along with Tourism development, the utilization of self-service system for hotel is more and more universal.
Existing hotel service management sytem mainly is at the member of hotel.Adopt member card intelligence to book rooms, can protect member's privacy, simplify the formality of booking rooms, the time spent is short, and process is simple, has reduced the human input and the operating cost in hotel; Member's charging intelligent card is simple and convenient, directly deducts the fee from member's smart card after the consumption, and is more convenient and swift than artificial clearing; And strengthened hotel's self-management.
On November 7th, 2007 is disclosed, name is called: hotel service management sytem, number of patent application is to have announced a kind of hotel service management sytem in 200710049217.1 the Chinese invention patent application, comprise server, the client computer of foregrounding, the generalized information management subsystem of back-stage management, cooperate with client computer and by hotel's door lock control device be provided with room number information and effective time section member's smart card, affiliated member can only block with hotel's door lock control device and cooperate the switch door, comprise the steps: a, the client computer that is provided with hotel service management sytem is discerned described member's smart card, enters hotel service management sytem; The hotel self-service booking subsystem of b, selection hotel service management sytem, the hotel self-service booking subsystem shows room state and pricing information, choose the room of not booked, the hotel self-service booking subsystem writes room number information and section effective time of booking rooms in the card, finishes self-service booking after the generalized information management subsystem is withholdd.
But this hotel self-service system can can't provide Self-Service to the client who does not have member card to member's Self-Service; The personal information that has the member on the member card, the possibility that exists member's privacy to be revealed; Customer information only is retained on the home server, not only can't realize sharing, and easily because the system failure etc. cause loss of data.
The utility model content
The utility model has overcome the deficiencies in the prior art, and a kind of both members and individual traveler's the equal self-service system for hotel that can use is provided.
For solving above-mentioned technical matters, the utility model by the following technical solutions:
A kind of self-service system for hotel comprises self-service terminal, with the server that the self-service terminal network is connected, hotel self-service service management system, the network communication equipment of Connection Service device and self-service terminal, door lock.Self-service terminal comprises the R-T unit of operating terminal, guest's recognition device, member card, member card, and member card is identical with the card of opening the door lock use.
Further technical scheme is that the data that member card stores comprise customer number, door lock control number, room number information, effective time and other information.
Further technical scheme is that the data that server stores comprise customer number, client's personal information, client's consumption information, client's fund information and other information.
Further technical scheme is that self-service terminal also comprises the cash automatic access device.
Further technical scheme is that guest's recognition device comprises one or several of identity document reader, member card recognition device, fingerprint identification device, speech recognition equipment.
Further technical scheme is that network communication equipment can be one or several combination among internet, LAN (Local Area Network), phone, note, the mobile phone WAP.
Further technical scheme is that a plurality of self-service terminals link to each other with server by network communication equipment.
Further technical scheme be server with link to each other between the server by network communication equipment with other servers, between the master server, all intercourse information between server and the master server.
As a kind of improvement of the present utility model, be provided with a plurality of master servers in described a plurality of servers, all intercourse information between the server.
Compare existing self-service system for hotel, the utility model enters system by client's recognition device, finish member and individual traveler self-service reservation, move in; check out, supplement with money, withdraw the money, consume clearing, formality is few, and the time spent is short; process is simple, and can protect customer privacy.Compare existing self-service system for hotel, make member, individual traveler can both use the hotel self-service service terminal to carry out Self-Service, further reduce human input, reduce operating cost, strengthen hotel's self-management.Data-storing has guaranteed the safety of data on a plurality of servers, and the customer information between each hotel can be shared.
The utility model also has following advantage in addition:
1. simplify the procedures:
Reduce the guest and handle in the hotel and check in, consume the many formalities of clearing, comprising: subscribe registration, move in consulting, identity examination, house money payment, CUSTOM HOUSE HOTEL granting, formality such as check out.The guest only need arrive hotel self-service Terminal Server place, presses attention program operation, can finish reservations in the short time, check in, continuous firmly, the operation of checking out.Thereby realizing moving in fast, simply consume, do not have to stop checks out.
2. protect guest's privacy:
After the hotel uses the self-service terminal system, especially at guest's house consumption, when the guest arrives hotel self-service service terminal hands-operation; there is not the staff of hotel on the scene; whole process time is very short, and the guest can accomplish to approach without casting a shadow and leave without leaving a trace, and has protected guest's privacy greatly.
3. improve hotel's competitive edge, increase business income:
The hotel can develop the member in a large number in business process, play the effect of expansion and stable traveller, thereby improves hotel's competitive power, manages to the hotel and brings abundant income.
4. shorten hotel's investment payback time, reduce business risk:
The handling of a large amount of member cards, Stored Value can help the hotel to regain extensive fund in advance, thereby shorten hotel's investment payback time, reduce business risk.
5. reduce total platform attendant, reduce hotel's operating cost:
Because the client of hotel, most of Self-Service to the hotel self-service Terminal Server has significantly reduced the workload of total platform, thereby foreground personnel's service quality is improved, improved client's satisfaction, the hotel also can reduce the foreground attendant simultaneously, thereby reduces operating cost.
6. guest's value is shared, embodied to customer information resource:
Hotel self-service service terminal system is by central group management system, the customer data information in each branch can be kept synchronously, the guest is after any one branch consumption, and its consumption information can be synchronized to other each branch automatically, has realized the resource sharing of customer information.Member client can not be subjected to any one branch that is limited in of geographic area and time to realize self-service consumption, and its detailed consumption is detailed and reconciliation information greatly facilitates the branch and group settles accounts.
7. the predetermined management of central authorities:
System adopts and disperses and the concentrated mode that combines, and when guaranteeing the normal independent operating in branch, also can use the centralized resource information in the system of group.Independently server operation is adopted in this locality, the situation that the system that has avoided causing because of network problem can not normally move, for customer data, objective history data information, Member Information and the unification of member's treasury trade information have guaranteed the safety of data by the group service management.
Especially can pass through the self-service consumption function of realizations such as internet, call center, note, mobile phone WAP to each branch at the member of hotel.
8. cash management
The individual traveler can carry out self-service paying on the hotel self-service terminating machine, the member can carry out self-service Stored Value, enchashment on the hotel self-service terminating machine.
9. unified management guarantees service quality:
Chain hotel carries out in each branch unified software administration pattern, unified service quality, unified running standard, united market marketing, unified information management and administration management, and standard is unified, the high-quality hotel and the membership service of quality assurance for the client provides.
Description of drawings
Fig. 1 is the utility model self-service system for hotel structural drawing.
Embodiment
Below in conjunction with accompanying drawing the utility model is further elaborated.
As shown in Figure 1, the utility model comprises self-service terminal, with the server that the self-service terminal network is connected, hotel self-service service management system, the network communication equipment of Connection Service device and self-service terminal, door lock.Self-service terminal comprises the R-T unit of operating terminal, guest's recognition device, member card, member card, and member card is identical with the card of opening the door lock use.
Wherein, the client's recognition device on the preferred self-service terminal comprises identity document reader, member card reader, and fingerprint identification device is or/and speech recognition equipment.This client's recognition device is used to discern client identity, and differentiating the client is member or individual traveler.In addition, even the member leaves behind member card, also can be by definite oneself the membership of perfect instruments such as own I.D., driver's license, officer's identity card; If member's fingerprint or acoustic information are arranged on the server, the member can also determine the membership of oneself by fingerprint identification device or voice recognition device, enjoys membership service.
Member card R-T unit on the self-service terminal is for individual traveler or the member that leaves behind member card receive and dispatch interim member card.Member card is identical with the card of opening the door lock use, and storage has the customer number of comprising, door lock control number, room number information, effective time and other information.The guest can use member card to open the hotel room door of appointment in the time of appointment according to canned data in the member card.Make the guest to get CUSTOM HOUSE HOTEL or key again to the foreground, it is more convenient to move in.
Also have a cash-access device on the self-service terminal, the individual traveler can carry out self-service paying on the hotel self-service terminating machine, and the member can carry out self-service Stored Value, enchashment on the hotel self-service terminating machine.
Data in the utility model self-service system for hotel comprise customer number; client's personal information, client's consumption information, client's fund information and other information preferably are stored in the server; even member card is lost like this, can not reveal customer privacy, the protection account safety yet.
Network communication equipment in this self-service system for hotel can be one or several combination among internet, LAN (Local Area Network), phone, note, the mobile phone WAP.This mode makes the hotel self-service service not stick in the middle of the hotel, and the client can carry out the remote self-help service with multiple modes such as crossing internet, phone, note, mobile phone WAP.
As preference, the server of this hotel self-service service with link to each other with other servers by network communication equipment.Be provided with a plurality of master servers in a plurality of servers, all intercourse information between the server.A plurality of self-service terminals link to each other with server by network communication equipment.And the information of the operation on the self-service terminal all can be updated on the server immediately.This dispersion and the concentrated mode that combines when guaranteeing the normal independent operating in branch, also can be used the centralized resource information in the system of group.Independently server operation is adopted in this locality, the situation that the system that has avoided causing because of network problem can not normally move, for customer data, objective history data information, Member Information and the unification of member's treasury trade information have guaranteed the safety of data by the group service management.The customer data information in each branch keeps synchronously, and the guest is after any one branch consumption, and its consumption information can be synchronized to other each branch automatically, has realized the resource sharing of customer information.Member client can not be subjected to any one branch that is limited in of geographic area and time to realize self-service consumption, and its detailed consumption is detailed and reconciliation information greatly facilitates the branch and group settles accounts.
Further specify below by the flow process of three examples this self-service system for hotel:
Embodiment 1, individual traveler move in:
1, before the client came self-service terminal, operating terminal required the customer selecting customer type: member or individual traveler.
2, customer selecting individual traveler, system enters the individual traveler and moves in module.
3, the types of identity documents that requires customer selecting to register: I.D., driving license, officer's identity card etc.
4, the client is put into the identity document of oneself on the identity document reading dress device, and identity document is read the dress device and read, and registration is sent information into server.
5, at the lane database region retrieval, identify is new client to server, for the client distributes a customer number, writes down customer number in server, client's personal information and other information by the I.D. piece number.
6, operating terminal shows that hotel's vacant room state and agency's consumption are for customer selecting.
7, the client supplements with money by the cash-access device and deposits cash in, the fund information of server record customer number correspondence.
8, after the client confirmed, the R-T unit of member card was made interim member card, and Xiang Kazhong writes house information, withholds.
9, the interim member card of R-T unit granting of member card.
10, print consumption with bar.
The individual traveler checks out:
Member card inserted the member card R-T unit on the self-service terminal when 1, client's handle was zero.
2, require customer selecting to check out, continue to live, show remaining sum.
3, the client confirms to check out.
4, server shows the fund information of customer number correspondence.
5, the member card R-T unit is regained interim member card.
6, the fund information of server modifications customer number correspondence.
7, the cash-access device is return left fund.
8, print consumption with bar.
In addition, the individual traveler can be by inserting interim member card, selects agency's consumption can also select to show that remaining sum inquires about the excess funds in the own account.
Embodiment 2, the member who carries member card move in:
9, operating terminal requires the customer selecting customer type: member or individual traveler, customer selecting: member.
10, the client inserts member card in the member card R-T unit.
11, customer selecting member, the system requirements client inputs password.
12, after the client inputs password, from the member card R-T unit, obtain customer number in the server, and the retrieval customer number, carry out cryptographic check, if there is not customer information on the current server, then by the internet in the enterprising line retrieval verification of master server, till success.
13, after the password successful matching, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
14, customer selecting is opened the room, and operating terminal shows moves in, continues to live, checks out for customer selecting.
15, customer selecting is moved in, and operating terminal shows that the vacant room state is for customer selecting.
16, the client determines, the member card R-T unit writes house information in card, and revises in the server fund information in the customer number account.
17, print consumption with bar.
The member who carries member card checks out:
18, the client is the member card R-T unit on the member card insertion self-service terminal.
19, require customer selecting to check out, continue to live, show remaining sum.
20, the client confirms to check out.
21, server shows the fund information of customer number correspondence.
22, the fund information of server modifications customer number correspondence.
23, server is delivered to client's consumption information on the master server by the internet, upgrades customer information on the master server.
24, print consumption with bar.
The member can also select agency's consumption, also can select integrated management to be used to revise password, consumption inquiry, consumption statistics etc.
Embodiment 3, the member who does not carry member card move in:
25, operating terminal requires the customer selecting customer type: member or individual traveler.
26, customer selecting member, operating terminal requires the client to confirm identity.
27, the client utilizes oneself fingerprint of the identification of the fingerprint identification device in guest's recognition device on the self-service terminal.
28, obtain customer number from the finger print information retrieval in the server, confirm client's membership.Do not retrieve finger print information on the current server, then by LAN (Local Area Network) in the enterprising line retrieval verification of master server, up to the success or the failure.
29, after the membership determined, operating terminal entered member's module.
30, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
31, customer selecting is opened the room, and operating terminal shows moves in, continues to live, checks out for customer selecting.
32, customer selecting is moved in, and operating terminal shows that the vacant room state is for customer selecting.
33, after the client confirmed, the member card R-T unit was made interim member card, and Xiang Kazhong writes house information, fund information in the customer number account in the modification server.
34, the interim member card of member card R-T unit granting.
35, print consumption with bar.
The member who does not carry member card is firmly continuous:
36, operating terminal requires the customer selecting customer type: member or individual traveler.
37, customer selecting member, operating terminal requires the client to confirm identity.
38, the client utilizes oneself fingerprint of the identification of the fingerprint identification device in guest's recognition device on the self-service terminal.
39, obtain customer number from the finger print information retrieval in the server, confirm client's membership.Do not retrieve finger print information on the current server, then by LAN (Local Area Network) in the enterprising line retrieval verification of master server, till success or the failure.
40, after the membership determined, operating terminal entered member's module.
41, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
42, customer selecting is opened the room, and operating terminal shows moves in, continues to live, checks out for customer selecting.
43, customer selecting is firmly continuous, and operating terminal requires the client to insert interim member card.
44, the client inserts interim member card, and the member card R-T unit writes house information in card, fund information in the customer number account in the modification server.
45, the member card R-T unit is provided member card.
46, print consumption with bar.
The member who does not carry member card checks out:
47, operating terminal requires the customer selecting customer type: member or individual traveler.
48, customer selecting member, operating terminal requires the client to confirm identity.
49, the client utilizes oneself fingerprint of the identification of the fingerprint identification device in guest's recognition device on the self-service terminal.
50, obtain customer number from the finger print information retrieval in the server, confirm client's membership.Do not retrieve finger print information on the current server, then by LAN (Local Area Network) in the enterprising line retrieval verification of master server, till success or the failure.
51, after the membership determined, operating terminal entered member's module.
52, operating terminal shows that open room, agency's consumption, member fills money, integrated management confession customer selecting.
53, customer selecting is opened the room, and operating terminal shows moves in, continues to live, checks out for customer selecting.
54, customer selecting is checked out, and operating terminal requires the client to insert interim member card.
55, the member card R-T unit writes house information in card, fund information in the customer number account in the modification server.
56, the member card R-T unit reclaims interim member card.
57, print consumption with bar.
The member can also select agency consumption, also can select integrated management to be used to revise password, member card and report the loss, consumes inquiry, consumption and add up etc.
Member card in the utility model self-service system for hotel and door lock card are with a kind of card, when card inserts in the door lock, the information of door lock in can automatic verification server: the type of card, hotel's Code Number, room number, effective time section, determine whether then to open the door.
Native system is according to there being an autoscan function, can notify total platform according to setting in advance a period of time, to the room to the check-out time checking out automatically, to the room of the checking out operation of settling accounts.For the member client who checks out and finish, waiter finds to have some expense not keep accounts when making the rounds of the wards, and can adopt the member to check out and mend single method, the afterthought expense, the while is the button corresponding cost amount of money from member account automatically.
Native system can also carry out the membership information issue, the hotel need be able to be informed the information issue to the member user, and the member user just can see information when using system.Be distributed to member's information, be by the member after landing on the self-service terminal, automatically show, after the member sees information, land next time and will no longer show.
More than be preferred embodiment of the present utility model, do not limit utility model itself.Replacement, modification, deletion that the hardware and the step of this self-service system for hotel are made are all within the scope of the utility model protection.
Claims (7)
1. self-service system for hotel, comprise self-service terminal, the server that is connected with the self-service terminal network, the hotel self-service service management system, the network communication equipment of Connection Service device and self-service terminal, door lock is characterized in that self-service terminal comprises the R-T unit of operating terminal, guest's recognition device, member card, member card, and member card is identical with the card of opening the door lock use.
2. self-service system for hotel according to claim 1 is characterized in that described self-service terminal also comprises the cash automatic access device.
3. self-service system for hotel according to claim 1 is characterized in that described guest's recognition device comprises one or several of identity document reader, member card recognition device, fingerprint identification device, speech recognition equipment.
4. self-service system for hotel according to claim 1 is characterized in that described network communication equipment can be one or several combination among internet, LAN (Local Area Network), phone, note, the mobile phone WAP.
5. self-service system for hotel according to claim 1 is characterized in that described a plurality of self-service terminal links to each other with server by network communication equipment.
6. self-service system for hotel according to claim 5 is characterized in that described server links to each other with other server in the system by network communication equipment.
7. self-service system for hotel according to claim 6 is characterized in that being provided with a plurality of master servers in described a plurality of server, between the server, between the master server, all intercourse information between server and the master server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010201376635U CN201812329U (en) | 2010-03-22 | 2010-03-22 | Hotel self-service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010201376635U CN201812329U (en) | 2010-03-22 | 2010-03-22 | Hotel self-service system |
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| Publication Number | Publication Date |
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| CN201812329U true CN201812329U (en) | 2011-04-27 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN2010201376635U Expired - Lifetime CN201812329U (en) | 2010-03-22 | 2010-03-22 | Hotel self-service system |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101833827A (en) * | 2010-03-22 | 2010-09-15 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN102982600A (en) * | 2012-11-30 | 2013-03-20 | 金华 | Intelligent system for hotels |
| CN104408660A (en) * | 2014-11-11 | 2015-03-11 | 江苏联海通信技术有限公司 | Self-service KTV control system and control method |
| CN107273994A (en) * | 2017-07-28 | 2017-10-20 | 李建魁 | A kind of intelligent operation system of hotel and the intelligent operation platform of hotel |
| CN107566486A (en) * | 2017-09-01 | 2018-01-09 | 北京雷石天地电子技术有限公司 | A kind of Distributed Data Synchronization method and system |
| CN108597083A (en) * | 2018-04-28 | 2018-09-28 | 江苏食品药品职业技术学院 | A kind of hotel's tourism self-help serving system |
-
2010
- 2010-03-22 CN CN2010201376635U patent/CN201812329U/en not_active Expired - Lifetime
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101833827A (en) * | 2010-03-22 | 2010-09-15 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN101833827B (en) * | 2010-03-22 | 2012-10-17 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN102982600A (en) * | 2012-11-30 | 2013-03-20 | 金华 | Intelligent system for hotels |
| CN104408660A (en) * | 2014-11-11 | 2015-03-11 | 江苏联海通信技术有限公司 | Self-service KTV control system and control method |
| CN107273994A (en) * | 2017-07-28 | 2017-10-20 | 李建魁 | A kind of intelligent operation system of hotel and the intelligent operation platform of hotel |
| CN107566486A (en) * | 2017-09-01 | 2018-01-09 | 北京雷石天地电子技术有限公司 | A kind of Distributed Data Synchronization method and system |
| CN108597083A (en) * | 2018-04-28 | 2018-09-28 | 江苏食品药品职业技术学院 | A kind of hotel's tourism self-help serving system |
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Effective date of registration: 20180508 Address after: 518000 Qiu Rui building, min Zhi street, Longhua New District, Shenzhen, Guangdong, 1203 Patentee after: Shenzhen Miao Jia Road Information Consulting Co., Ltd. Address before: 610041 7, 4 Building 1, 20 wash street, Wuhou District, Chengdu, Sichuan. Patentee before: Chengdu Yongchen Technology Co., Ltd. |
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Effective date of registration: 20190328 Address after: 214000 China Sensor Network International Innovation Park E2-112-3, 200 Linghu Avenue, Xinwu District, Wuxi City, Jiangsu Province Patentee after: Wuxi Gulai Technology Co., Ltd. Address before: 518000 Qiu Rui building, min Zhi street, Longhua New District, Shenzhen, Guangdong, 1203 Patentee before: Shenzhen Miao Jia Road Information Consulting Co., Ltd. |
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Granted publication date: 20110427 |
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