CN105321229B - Intelligent house card collecting device and intelligent house card collecting method - Google Patents
Intelligent house card collecting device and intelligent house card collecting method Download PDFInfo
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- CN105321229B CN105321229B CN201410287162.8A CN201410287162A CN105321229B CN 105321229 B CN105321229 B CN 105321229B CN 201410287162 A CN201410287162 A CN 201410287162A CN 105321229 B CN105321229 B CN 105321229B
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Abstract
The invention discloses an intelligent house card collecting device and an intelligent house card collecting method. A smart house card register according to an embodiment of the present invention includes: a house card accommodating space; a house card dropping channel; an inductive antenna; the control unit is used for reading, writing and storing data of the house card through the induction antenna; and a valve control device. The smart house card collecting and storing method according to one embodiment of the invention comprises the following steps: reading data of the house card through an induction antenna; determining whether the position of the house card is in the first sensing area or the second sensing area; identifying the type and the state of the house card according to the data of the house card; data writing and storage of the house card are carried out according to the type and the state of the house card; and adjusting the collection area of the house card based on the type, state and position of the house card. The intelligent room card collecting device and the intelligent room card collecting method can greatly improve the service efficiency of the hotel.
Description
Technical Field
The invention relates to an automatic hotel management system, in particular to an intelligent room returning device and an intelligent room returning method.
Background
In a highly developed modern society, people often travel around as needed for work and life. With the vigorous development of the automobile industry, the proportion of self-help tourism is continuously rising. Today with network development, it is common practice for many people to book and prepay for hotels through the network. The rise of the chain hotels provides convenience for members to check in.
How to reduce customer queue time in check-in and check-out links; meanwhile, reducing the workload of the front desk, accelerating the turnover speed of rooms, shortening the room time for the front desk customer to check in and the like are factors which need to be continuously considered for improving the working efficiency and the customer satisfaction in the hospitality industry.
In the prior art, in the links of check-in and check-out, a waiter usually uses a house card or a member card in a contact manner, so that each link of front desk check-in, cleaning, front desk check-out and the like can only be processed in series, and the service efficiency is low.
The emergence of contactless smart cards and the Property Management System (PMS) of hotels nowadays greatly increases the possibility of improving the service efficiency of hotels.
Disclosure of Invention
In view of the above-mentioned major problems, a smart house card register set forth in the present invention comprises: a house card accommodating space; the house card throwing channel is provided with a house card throwing opening at one end and is communicated with the house card accommodating space at the other end; an inductive antenna; the control unit is used for reading, writing and storing data of the house card through the induction antenna; and the valve control device is arranged at the other end of the house card dropping channel and is in a normally closed state, and is opened only after data reading, writing and storing are carried out on the house card.
In one embodiment of the smart house card register of the present invention, the smart house card register further comprises a house card sensing area disposed at one side of the smart house card register.
In one embodiment of the smart house card collector of the present invention, the house card drop channel and the house card sensing area share a sensing antenna.
In one embodiment of the smart house card container of the present invention, the data of the house card includes the type of the house card, which is classified into a general house card and a membership card.
In one embodiment of the smart house card storage device of the present invention, a normal house card is inserted into the smart house card storage device through a house card drop channel and performs data reading, writing and storing of the normal house card.
In one embodiment of the smart house card register of the present invention, the membership card reads, writes and stores data to the membership card through the house card sensing area.
In one embodiment of the smart house card register of the present invention, the house card data includes the state of the house card, divided into valid cards and invalid cards.
In one embodiment of the smart house card register of the present invention, the control unit writes and stores data to the active card through the inductive antenna.
In one embodiment of the smart house card collector of the present invention, if a normal house card reads, writes, and stores data to the card through the house card sensing area, the control unit prompts the normal house card to be dropped into the house card drop channel.
In one embodiment of the smart house card collector of the present invention, if the type of the house card is a membership card and the house card is dropped into the house card drop passage, the control unit prompts the removal of the house card.
In one embodiment of the smart house card collector of the present invention, if the state of the house card is an invalid card and the house card is dropped into the house card drop channel, the removal of the house card is prompted.
In one embodiment of the smart card organizer of the present invention, the prompt to remove the card is made after the amount of cards reaches a threshold.
The invention also discloses a smart house card collecting and storing method, which comprises the following steps: reading data of the house card through an induction antenna; determining whether the position of the house card is in the first sensing area or the second sensing area; identifying the type and the state of the house card according to the data of the house card; data writing and storage of the house card are carried out according to the type and the state of the house card; and adjusting the collection area of the house card based on the type, state and position of the house card.
In one embodiment of the smart house card collecting method of the present invention, the types of house cards are classified into general house cards and membership cards.
In one embodiment of the smart house card collection method of the present invention, the state of the house card is divided into a valid card and an invalid card.
In one embodiment of the smart house card deposit method of the present invention, if the position of the house card is in the first sensing area and the type of the house card is a membership card, the removal of the house card is prompted.
In one embodiment of the smart house card collecting and storing method of the present invention, if the position of the house card is in the second sensing area and the type of the house card is a normal house card, it is prompted to drop the house card into the first sensing area.
In one embodiment of the smart house card collecting and storing method of the present invention, if the position of the house card is in the first sensing area and the state of the house card is an invalid card, it is prompted to take out the house card.
In one embodiment of the smart card deposit method of the present invention, the prompt to remove the card is made after the amount of cards reaches a threshold.
The intelligent house card collecting device and the intelligent house card collecting method can reduce the queuing waiting time of customers; meanwhile, the workload of the foreground can be reduced, the turnover speed of rooms can be increased, the room time for the foreground customer to check in can be shortened, and the like, so that the working efficiency and the customer satisfaction can be improved.
Drawings
Fig. 1 is a perspective view of a smart house card register according to an embodiment of the present invention.
Fig. 2 is a longitudinal sectional view of a smart card concentrator in accordance with an embodiment of the present invention.
Fig. 3 is a back view of a smart house card register according to an embodiment of the invention.
Fig. 4 is a flowchart of a smart house card collective method according to an embodiment of the present invention.
Fig. 5 is a flowchart of a smart house card collective method according to another embodiment of the present invention.
Detailed Description
For a better understanding of the present invention, embodiments thereof are described in detail below with reference to the accompanying drawings. The scope of the invention is not limited to the following examples. Various changes or modifications may be effected therein by one skilled in the art, and equivalents may be made thereto without departing from the scope of the invention as defined in the appended claims.
Fig. 1 is a perspective view of a smart house card register 100 according to an embodiment of the present invention. The smart house card collector 100 is a refuge processing device for processing general house cards and membership cards. The structure of the smart house card register 100 will be described in detail below with reference to fig. 2.
Fig. 2 is a longitudinal sectional view of the smart house card register 100 according to an embodiment of the present invention.
On the top of the smart card acceptor 100, a narrow-band-shaped card throwing port (hereinafter referred to as "throwing port") 101 is provided; the ordinary house card enters the house card dropping channel 102 through the dropping slot. It will be understood by those skilled in the art that the card slot can be located anywhere in the smart home card register 100, and is simply located at the top to better fit the everyday habits of people.
In the front of the smart house card collector 100, a member card sensing area 103 is provided, and when a member card is swiped through the sensing area 103, the member card can be read and written through the sensing antenna 104.
The sensing antenna 104 is disposed between the card slot 101 and the membership card sensing area 103, and is shared by the house card and the membership card.
Ordinary house cards are typically single use cards, while loyalty cards are typically multi-use cards. That is, the smart house card accommodator 100 can be used to distinguish a general house card and a membership card, perform read and write operation processing of a check-out link, accommodate the processed house card, and the processed membership card can be retrieved by a holder, and information on a checked-out room can be provided to a cleaner and a front desk. Therefore, the room cleaning and the room returning can be performed almost in parallel, the turnover speed of the room is greatly increased, and the time for returning the room by customers and the time for returning the room by other customers and the like are shortened.
Further, the smart house card register 100 includes a microcomputer chip 105 as a control unit for implementing data reading, writing and storing of the house card and the membership card.
The smart house card register 100 further includes a valve control device 106 and a card receiving space 107. The valve control means 106 is in a normally closed state and is opened only after the insertion of the house card is detected and the house card is returned, so that the processed house card falls into the card accommodating space 107. If it is detected that not a normal house card, but a membership card or another card is inserted, it is still in a normally off state, and the speaker 108 is turned on to inform the attendant or customer to remove the membership card or another card. If it is detected that the general house card is swung in front of the member card sensing area 103 without being inserted into the card slot 101, the speaker 108 is turned on to inform the customer (or the attendant) of inserting the card into the card slot 101. Optionally, if a normal house card is detected to be swung in front of the member card sensing area 103 without being dropped into the card slot 101, the speaker 108 may be turned on after the card is returned to inform the customer (or attendant) to drop the card into the card slot 101. The card-receiving space 107 may have an opening 110.
Note that in the smart house card register 100 of the present embodiment, a speaker 108 is provided on the back of the smart house card register 100 together with a liquid crystal screen 109. This is described in detail below in conjunction with fig. 3.
Fig. 3 is a back view of a smart house card register 100 according to an embodiment of the invention. A speaker 108 is provided above the card accommodating space 107 in this order together with a liquid crystal panel 109, and on the right side of the liquid crystal panel 109, a status light 110 and an operation button 111 may be provided.
Those skilled in the art will note that the positions of the speaker 108, the liquid crystal panel 109, the status light 110 and the operation buttons 111 are not limited to the embodiment.
In the smart house card container 100 of the present embodiment, the lcd 109 can display the room number and the number of error card readings of the last successful room exit, and the error card includes: a. an unidentifiable card; b. a card in a non-checked-in state; c. cards that succeed but fail to remotely commit the PMS are identified.
In the smart house card register 100 of the present embodiment, the operation buttons 111 can be used to perform the following operations:
a. the following steps are counted: clearing the screen and simultaneously turning off the continuous alarm sound;
b. clicking after screen clearing: displaying information, and automatically disappearing after 10 seconds (including Mac address, firmware version, system information, SSID name of current connection and the like);
c. and pressing for 3 seconds for a long time, entering an unlocking state and keeping for 5 seconds, and simultaneously starting network link detection.
In the smart house card register 100 of the present embodiment, the status light 110 may indicate 5 states:
green, normally bright: ready and network unobstructed
Yellow, normally bright: armed and network abnormal
Green blinking: card detecting normality
Yellow scintillation: executing network self-test instructions
Red flashing: with jamming in the channel or errors in the position of the card
Those skilled in the art will appreciate that the color and status of the status lights may be altered as desired.
In a practical situation, it is often the case that a large number of customers are returning from the house at the same time. There may be a case where a customer is queued due to the presence of an abnormal card or the manual removal of the card using the smart house card register according to the above embodiment.
Thus, changes may be made to the smart house card register of the above embodiments. It will be understood by those skilled in the art that the smart house card register 100 shown in fig. 2 may be divided into a plurality of card-receiving spaces; different types of cards may be delivered to different card receiving spaces according to their kinds. The valve control mechanism in the smart house card trap 100 shown in fig. 2 can be adapted to the different card receiving space settings to accommodate the delivery of different types of cards to different card receiving spaces. For example, the smart house card register 100 shown in fig. 2 may be divided into two card receiving spaces, one being a normal card receiving space and the other being an abnormal card receiving space.
The structural change enables the house cards or the membership cards to be processed in batches, and greatly reduces the use of labor force.
In the above embodiment of the smart house card register, the sensing antenna 104 is disposed between the card slot 101 and the member card sensing area 103, and is shared by the house card and the member card. It will be understood by those skilled in the art that the house card and the membership card may each correspond to a sensing antenna. The type of the induction antenna is not limited to the RFID antenna, and the structure is not limited to the wire antenna.
Further, those skilled in the art can understand that the smart house card collector and the related smart house card of the present invention can be implemented by using Radio Frequency Identification (RFID) technology, and can also be implemented by using automatic identification technologies such as IC card technology, barcode technology, two-dimensional code technology, etc.
A smart house card-deposit method according to an embodiment of the present invention will be described below with reference to fig. 4. Fig. 4 is a flow chart of a smart house card-deposit method 400 according to an embodiment of the invention.
In step 401, data of the house card is read through the inductive antenna. The data of the house card includes the type, position and state of the house card, and house number, consumption amount, prepayment condition, etc.
At step 402, it is determined whether the location of the house card is in the first sensing region or the second sensing region. A first sensing area such as a card slot and a second sensing area such as a membership card sensing area. One skilled in the art will appreciate that the sensing regions can be arranged as desired, and can be one or more.
In step 403, the type and status of the house card are identified according to the data of the house card. In one embodiment of the smart house card collecting method of the present invention, the types of house cards are classified into general house cards and membership cards. In one embodiment of the smart house card collection method of the present invention, the state of the house card is divided into a valid card and an invalid card. Those skilled in the art will appreciate that the types of house cards can vary widely, and that the state of the house card can vary widely.
At step 404, data writing and storage to the house card is performed depending on the type and state of the house card. And checking the payment condition of the house number corresponding to the house card, writing the payment condition into returned house if the account is paid, and informing corresponding service personnel to perform subsequent processing, such as cleaning, checking and the like. Otherwise, the customer is notified to make the payment.
At step 405, the card's collection area is adjusted based on the type, status and location of the card. In one embodiment of the smart house card deposit method of the present invention, if the position of the house card is in the first sensing area and the type of the house card is a membership card, the removal of the house card is prompted. In one embodiment of the smart house card collecting and storing method of the present invention, if the position of the house card is in the second sensing area and the type of the house card is a normal house card, it is prompted to drop the house card into the first sensing area. In one embodiment of the smart house card collecting and storing method of the present invention, if the position of the house card is in the first sensing area and the state of the house card is an invalid card, it is prompted to take out the house card. In one embodiment of the smart card deposit method of the present invention, the prompt to remove the card is made after the amount of cards reaches a threshold.
Next, a smart house card-collecting method according to another embodiment of the present invention will be described with reference to fig. 5. Fig. 5 is a flow chart of a smart house card-trap method 1000 according to another embodiment of the present invention.
In step 1001, the card is sensed by the sensing antenna 104, and the related information on the card is read. At step 1002, the type and status of the card is determined. If the card is a valid ordinary house card or membership card, then at step 1004 the card's house number is recorded and the status light 110 is caused to flash green, after which the method continues to step 1010. If the card is an invalid card (i.e., a card that is not expected to be valid, such as an unidentifiable card, an empty house card, a membership card that has not checked in, etc.), a reminder voice of "the card is invalid" is played at step 1003, after which the method continues to step 1030.
In step 1010, it is determined whether the network is normal. If the network is normal, the method continues to step 1012; if the network is abnormal, the method continues to step 1011, where a "network abnormal, please go to foreground" alert is played and the status light 110 is turned on in a yellow color, after which the method continues to steps 1020 and 1030.
At step 1012, a determination is made as to whether the PMS system is normal. If the PMS system is normal, the method continues to step 1014; if the PMS system is abnormal, the method continues to step 1013 where a "PMS system abnormal, please go to the foreground" reminder voice is played, after which the method continues to steps 1020 and 1030.
At step 1014, it is determined whether the customer has already checked out. If the check-out has occurred, the method continues to step 1016; if not, the method continues to step 1015, where a reminder voice of "not yet checked out, please check in front" is played, after which the method continues to steps 1020 and 1030.
At step 1016, the information in the PMS system is changed, i.e., the sweeper is notified to enter the room number for cleaning, the customer name under the room number is removed, the room number is entered into the list of available rooms, and a "return successful" reminder is played, after which the method continues to step 1030.
In step 1020, the count of the exception card is incremented by 1 and displayed on the lcd screen 109. Optionally, a continuous alarm tone may be sounded when the abnormal card count value reaches a threshold value. The threshold may be a default value set by the system, or manually entered by an attendant. The abnormal card count value and/or the continuous alarm tone may be cleared by the attendant click.
At step 1030, it is checked whether the card is within the house card drop channel. If the card is not in the house card drop passage and is a paid-out ordinary house card, a prompt voice of 'please drop' is played in step 1034; if the card is not in the house card dropping channel and is a paid membership card, no action is taken; if the card is not in the house card drop lane and is an abnormal card, the "please check in the foreground" reminder voice is played again at step 1036.
Based on the smart house card deposit collector 100 shown in fig. 2, if the card is in the house card drop passage and is a general house card that has been paid out, the valve control device 106 is placed in an open state so that the card enters the card accommodation space 107 at step 1031; if the card is in the house card drop passage and is not a paid-out ordinary house card, then in step 1032, the valve control device 106 is set in a closed state, and a reminding voice of 'please take out' is played so as to facilitate the card to be taken out by a waiter or a customer; the status light 110 is in a red flashing status. The valve control 106 closes automatically after 1 second.
Based on, for example, a smart house card acceptor having two card accommodation spaces, if the card is in the house card drop passage and is a general house card settled, the card is made to enter a normal card accommodation space through the valve control device in step 1031; if the card is in the house card drop passage and is not a checkout normal house card, then in step 1032, the card is made to enter the abnormal card accommodating space by the valve control device; the status light 110 is in a red flashing status. Optionally, the status light 110 may be caused to flash red or emit a continuous warning sound only when the abnormal card count reaches a threshold value. Again, the threshold may be a default value set by the system, or manually entered by an attendant. The valve control device automatically closes after 1 second.
Therefore, the intelligent house card collecting device and the intelligent house card collecting method can reduce the queuing time of customers; meanwhile, the workload of the foreground can be reduced, the turnover speed of rooms can be increased, the room time for the foreground customer to check in can be shortened, and the like, so that the working efficiency and the customer satisfaction can be improved.
Furthermore, the invention can reduce the returning procedures, shorten the time consumption and simplify the process, and reduces the human input and the operating cost of the hotel.
In addition, the intelligent house card collecting device and the intelligent house card collecting method have considerable fault tolerance and flexibility, namely, the house card and the membership card can be swiped in two sensing areas inside and outside the intelligent house card collecting device substantially, so that the service efficiency of the hotel is really improved.
Claims (19)
1. A smart house card register comprising:
a house card accommodating space;
the house card throwing device comprises a house card throwing channel, a house card containing space and a house card throwing device, wherein one end of the house card throwing channel is a house card throwing opening, and the other end of the house card throwing channel is communicated with the house card containing space;
an inductive antenna;
the control unit is used for realizing automatic data reading, writing and storing of the house card through the induction antenna without human-computer interaction, wherein the automatic data rewriting of the house card is transmitted to service personnel through a hotel asset management system, so that the room cleaning and turnover are accelerated; and
and the valve control device is arranged at the other end of the house card dropping channel and is in a normally closed state, and the house card is opened only after data reading, writing and storing are carried out on the house card.
2. The smart house card register of claim 1, further comprising a house card sensing area disposed on one side of the smart house card register.
3. The smart house card register of claim 1, wherein the house card drop channel and the house card sensing zone share the sensing antenna.
4. The smart house card register as claimed in claim 1, wherein the data of the house card includes a type of the house card, which is classified into a general house card and a membership card.
5. The smart house card register of claim 4, wherein the normal house card is thrown into the smart house card register through the house card dropping passage and performs data reading and writing and storing of the normal house card.
6. The smart house card register as claimed in claim 4, wherein the member card reads, writes and stores data to the member card through the house card sensing area.
7. The smart house card register of claim 1, wherein the data of the house card includes a status of the house card, classified as a valid card and an invalid card.
8. The smart house card register of claim 7, wherein the control unit performs data writing and storing to the active card through the inductive antenna.
9. The smart house card storage device of claim 4, wherein if the normal house card performs data reading and writing and storing of the card through the house card sensing area, the control unit prompts the normal house card to be dropped into the house card dropping channel.
10. The smart house card register of claim 4, wherein if the type of the house card is a membership card and the house card is thrown into the house card drop lane, the control unit prompts the removal of the house card.
11. The smart house card register of claim 7, wherein if the state of the house card is an invalid card and the house card is dropped into the house card drop channel, then removal of the house card is prompted.
12. The smart house card register of claim 10 or 11, wherein the prompt to remove the house card is performed after the amount of the house card reaches a threshold value.
13. A smart house card collection method comprising:
reading data of the house card through an induction antenna;
determining whether the location of the house card is in a first sensing region or a second sensing region;
automatically identifying the type and the state of the house card according to the data of the house card;
performing automatic data writing and storage of the house card without human-machine interaction depending on the type and status of the house card, wherein automatic data overwriting of the house card is communicated to service personnel through a hotel asset management system such that room cleaning and turnaround are expedited; and
and adjusting the collection area of the house card based on the type, the state and the position of the house card.
14. The smart house card collecting method as recited in claim 13, wherein the types of the house card are classified into a general house card and a membership card.
15. The smart house card collecting method of claim 13, wherein the state of the house card is divided into a valid card and an invalid card.
16. The smart house card collecting method of claim 14, wherein if the position of the house card is in the first sensing area and the type of the house card is a membership card, the removal of the house card is prompted.
17. The smart house card collecting and depositing method of claim 14, wherein if the position of the house card is in the second sensing area and the type of the house card is a general house card, it is prompted to drop the house card into the first sensing area.
18. The smart house card collecting method of claim 15, wherein if the position of the house card is in the first sensing area and the state of the house card is an invalid card, it prompts the removal of the house card.
19. The smart house card collecting method according to claim 17 or 18, wherein the prompting to take out the house card is performed after the amount of the house card reaches a threshold value.
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| CN201410287162.8A CN105321229B (en) | 2014-06-24 | 2014-06-24 | Intelligent house card collecting device and intelligent house card collecting method |
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| CN201410287162.8A CN105321229B (en) | 2014-06-24 | 2014-06-24 | Intelligent house card collecting device and intelligent house card collecting method |
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| EP1406192A4 (en) * | 2001-05-31 | 2004-07-28 | Aruze Corp | Clearance system |
| US20030050806A1 (en) * | 2001-06-29 | 2003-03-13 | Friesen Scott T. | Method and apparatus for managing hotel transactions from a gaming device |
| CN2715251Y (en) * | 2004-01-13 | 2005-08-03 | 郑嵩 | Multifunctional smart card supervisor |
| FR2872611B1 (en) * | 2004-07-02 | 2006-09-29 | Thales Sa | NON-CONTACT CARD STACKING CONTAINER AND RECYCLING CARD MODULE HAVING SUCH CONTAINER |
| CN201345133Y (en) * | 2009-01-09 | 2009-11-11 | 深圳华视科创软件有限公司 | Self-service hotel checking system |
| CN201590109U (en) * | 2009-12-28 | 2010-09-22 | 高新现代智能系统股份有限公司 | Square IC card recovering device in automatic ticket checker |
| CN102190197A (en) * | 2010-03-15 | 2011-09-21 | 株式会社东芝 | Recording medium sorting apparatus, erasing apparatus, and recording medium sorting method |
| CN101833827B (en) * | 2010-03-22 | 2012-10-17 | 成都永辰科技有限公司 | Self-service system for hotel |
| CN102147938A (en) * | 2011-03-23 | 2011-08-10 | 深圳市天腾实业有限公司 | Single-channel card sender of combined box |
| CN202584253U (en) * | 2012-04-18 | 2012-12-05 | 北京宝盾门业技术有限公司 | Access control card recovery device and security door system with same |
| CN103035034B (en) * | 2012-11-30 | 2015-06-10 | 北京航天测控技术有限公司 | Ticket card recovery device |
| CN203535704U (en) * | 2013-10-11 | 2014-04-09 | 南京图久楼宇科技有限公司 | Bus system multifunctional identity recognition card holder |
| CN103729817A (en) * | 2014-01-03 | 2014-04-16 | 郭家虎 | Hotel management system and operation and management method thereof |
| CN103785621A (en) * | 2014-01-23 | 2014-05-14 | 中国工商银行股份有限公司 | Device and system for sorting cards |
| CN203909878U (en) * | 2014-06-24 | 2014-10-29 | 华住酒店管理有限公司 | Intelligent room card collection device |
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