CN113869543A - Guest room management system and method - Google Patents
Guest room management system and method Download PDFInfo
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- CN113869543A CN113869543A CN202111447210.1A CN202111447210A CN113869543A CN 113869543 A CN113869543 A CN 113869543A CN 202111447210 A CN202111447210 A CN 202111447210A CN 113869543 A CN113869543 A CN 113869543A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
- G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/38—Payment protocols; Details thereof
- G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
- G06Q20/401—Transaction verification
- G06Q20/4014—Identity check for transactions
- G06Q20/40145—Biometric identity checks
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The invention provides a guest room management system and a method, wherein the system comprises: the system comprises a hotel room management subsystem, a cloud room management subsystem and a cloud computing platform; the hotel room management subsystem is used for managing hotel rooms and providing information required for managing the cloud rooms for the cloud room management subsystem; the cloud guest room is a pre-designated hotel guest room; the cloud guest room management subsystem is used for transmitting the cloud guest room information to the third party booking platform; the system comprises a third party booking platform, a cloud room booking server and a feedback server, wherein the third party booking platform is used for receiving cloud room booking information from the third party booking platform and transmitting a feedback result based on the cloud room booking information back to the third party booking platform; the system is also used for realizing the management of the cloud guest rooms based on the information provided by the hotel guest room management subsystem; the cloud computing platform is used for providing computing, storage and/or communication services for the hotel management subsystem and the cloud guest room management subsystem. The invention improves the utilization efficiency of guest room resources in the hotel industry and improves the lodging experience of passengers.
Description
Technical Field
The invention relates to the technical field of information, in particular to a guest room management system and a guest room management method.
Background
At present, the demand for hotel accommodation is increasingly greater, and meanwhile, higher requirements are provided for the standardized and intelligent services of the hotel accommodation industry.
In the prior art, in the aspect of improving the intelligent level of hotel management, there are technical schemes such as a hotel self-service booking system and a working method thereof (CN 102831485A), a hotel booking service system based on a WeChat public platform (CN 107203818A), a network service platform based on WeChat (CN 107220715A), a hotel network booking system (CN 107133679A), a hotel booking management method, a system, a device and a computer storage medium (CN 110097202A), a passenger management and public security management integrated system based on cloud communication (CN 106845654A), an intelligent unlocking method and equipment, a check-in transaction method and equipment (CN 107798750B), an Internet of things intelligent hotel overall solution system (CN 109901410), an intelligent hotel IOT control system (CN 109165756A) and the like.
The operation mode of the existing hotel service industry is single, the check-in procedure is complex, the service equipment in a room is not intelligent enough, and the increasingly diversified requirements of customers cannot be met. Some hotels are influenced by various factors, the survival rate is not high, certain resource waste exists, and the economic income of hotel operators is influenced. And many hotels themselves management system is not intelligent enough, can not satisfy modern customers' higher requirement on high efficiency convenient, for example online booking, online payment etc..
Disclosure of Invention
The invention aims to provide a guest room management system and a guest room management method, which are used for solving the problems of single operation mode, insufficient intelligence, low operation efficiency, poor passenger experience and the like in the prior hotel guest room management system.
A first aspect of the present invention provides a guest room management system, including: the system comprises a hotel room management subsystem, a cloud room management subsystem and a cloud computing platform;
the hotel room management subsystem is used for managing hotel rooms and providing information required for managing the cloud rooms for the cloud room management subsystem; the cloud guest room is a pre-designated hotel guest room;
the cloud guest room management subsystem is used for transmitting cloud guest room information to a third party booking platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting a feedback result made based on the cloud guest room booking information back to the third party booking platform; the system is also used for realizing the management of the cloud guest rooms based on the information provided by the hotel guest room management subsystem;
the cloud computing platform is used for providing computing, storage and/or communication services for the hotel management subsystem and the cloud guest room management subsystem.
According to the room management system provided by the invention, the hotel room management subsystem comprises:
the system comprises a hotel room management module, a door lock module and a public security identity registration management module;
the hotel room management module is used for managing hotel rooms;
the door lock module is used for providing door lock opening and closing services;
the public security identity registration management module is used for acquiring identity information of passengers, registering identities and synchronizing the identity registration information to an identity registration system of a public security department.
According to the guest room management system provided by the invention, the cloud guest room management subsystem comprises:
the system comprises a cloud reservation module, a cloud distribution module, a cloud self-help check-in module, an identity information acquisition module and a cloud two-dimensional code acquiring module;
the cloud booking module is used for transmitting the cloud guest room information to a third party booking platform through the cloud computing platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting the cloud guest room booking information to the cloud distribution module;
the cloud distribution module is used for receiving cloud guest room booking information from the cloud booking module and distributing idle cloud guest rooms according to the cloud guest room booking information;
the cloud self-help check-in module is used for acquiring the information of the distributed cloud guest rooms from the cloud distribution module according to the cloud guest room reservation information and providing a service of handling the house card for the passengers under the coordination of the hotel guest room management module and the door lock module in the hotel guest room management subsystem; the system is also used for providing bill printing service for the passenger in the case of clearing the passenger fee;
the identity information acquisition module is used for acquiring identity information of a checked-in passenger and transmitting the identity information to a public security identity registration management module of the hotel guest room management subsystem so as to realize the identity registration of the passenger; the identity information of the check-in passenger is stored in the cloud computing platform;
the cloud two-dimensional code acquiring module is used for acquiring lodging fees and other fees of the passengers online through the cloud two-dimensional codes, wherein the other fees include fees of commodities consumed by the passengers in the cloud guest rooms.
According to the guest room management system provided by the invention, the identity information acquisition module comprises:
the system comprises an identity card authentication unit and a face recognition unit;
the identity card authentication unit is used for acquiring identity card information of a passenger and transmitting the identity card information of the passenger to the public security identity registration management module;
the face recognition unit is used for collecting passenger face information and transmitting the passenger face information to the public security identity registration management module.
According to the guest room management system provided by the present invention, the cloud guest room management subsystem further comprises: a cloud ordering module;
the cloud on-demand module is used for providing smart televisions or video on-demand services for passengers.
According to the guest room management system provided by the present invention, the cloud guest room management subsystem further comprises:
a cloud commodity account hanging module;
the cloud commodity account hanging module is used for recording the cost information of commodities consumed by passengers in the cloud guest rooms and settling accounts with the hotel guest room management subsystem in a preset period.
According to the guest room management system provided by the present invention, the cloud guest room management subsystem further comprises:
a team check-in module;
the team check-in module is used for providing check-in service for the group passengers in batch.
According to the guest room management system provided by the present invention, the cloud guest room management subsystem further comprises:
and the robot flow automation module is used for realizing data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem.
A second aspect of the present invention provides a guest room management method, corresponding to the guest room management system, including:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
According to the guest room management method provided by the invention, the method further comprises the following steps:
a cloud self-service check-in module in the cloud guest room management subsystem receives cloud guest room reservation information provided by check-in passengers and acquires the information of the distributed cloud guest rooms from the cloud distribution module;
the cloud self-service check-in module provides a service of handling house cards for the passengers under the coordination of the hotel room management module and the door lock module in the hotel room management subsystem according to the information of the cloud rooms distributed for the checked-in passengers;
an identity information acquisition module in the cloud guest room management subsystem acquires identity information of a checked-in passenger and transmits the identity information to the hotel guest room management subsystem for identity registration.
According to the guest room management method provided by the invention, the method further comprises the following steps:
a cloud two-dimensional code acquiring module of the cloud guest room management subsystem acquires settlement information of the check-in passenger and provides a cloud two-dimensional code for payment to the check-in passenger based on the settlement information;
receiving payment information of a passenger, checking the payment information and settlement information, and sending a prompt message of settlement of the fee to a cloud self-service check-in module under the condition of consistency;
and after the cloud self-help check-in module receives the prompt information of expense settlement, issuing a bill to the passenger.
A third aspect of the invention provides an electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the room management method according to the second aspect of the invention when executing the program.
A fourth aspect of the invention provides a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the room management method as provided in the second aspect of the invention.
A fifth aspect of the invention provides a computer program product comprising computer executable instructions for performing the steps of the room management method as provided in the second aspect of the invention when executed.
The invention provides a guest room management system, which is characterized in that a hotel guest room management subsystem, a cloud guest room management subsystem and a cloud computing platform are arranged; the hotel room management subsystem is used for managing hotel rooms and providing information required for managing the cloud rooms for the cloud room management subsystem; the cloud guest room is a pre-designated hotel guest room; the cloud guest room management subsystem is used for transmitting cloud guest room information to a third party booking platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting a feedback result made based on the cloud guest room booking information back to the third party booking platform; the system is also used for realizing the management of the cloud guest rooms based on the information provided by the hotel guest room management subsystem; the cloud computing platform is used for providing computing, storage and/or communication services for the hotel management subsystem and the cloud guest room management subsystem. On the basis of the hotel room management subsystem, the cloud room management subsystem is created by utilizing cloud computing, so that the room resource utilization efficiency of the hotel industry is improved, and meanwhile, the lodging experience of passengers is also improved.
Drawings
In order to more clearly illustrate the technical solutions of the present invention or the prior art, the drawings needed for the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a schematic diagram of a room management system according to the present invention;
FIG. 2 is a flow chart illustrating a room management method according to the present invention;
fig. 3 is a schematic structural diagram of an electronic device provided in the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings, and it is obvious that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The room management system and method of the present invention are described below in conjunction with fig. 1-3.
Fig. 1 is a schematic view of a guest room management system provided by the present invention, and as shown in fig. 1, the guest room management system provided by the present invention includes: a hotel room management subsystem 110, a cloud room management subsystem 120, and a cloud computing platform 130;
the hotel room management subsystem 110 is configured to manage hotel rooms and provide information required for managing cloud rooms to the cloud room management subsystem 120; the cloud guest room is a pre-designated hotel guest room;
the cloud guest room management subsystem 120 is configured to transmit cloud guest room information to a third party booking platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting a feedback result made based on the cloud guest room booking information back to the third party booking platform; the hotel room management subsystem 110 is also used for realizing management of cloud rooms based on information provided by the hotel room management subsystem;
the cloud computing platform 130 is configured to provide computing, storage, and/or communication services for the hotel management subsystem and the cloud room management subsystem 120.
In this embodiment, the hotel room management subsystem 110 is an original hotel room management system before the target hotel introduces the cloud computing technology, and the hotel room management system can be used for managing the rooms in the hotel, such as room check-in management and settlement management. In addition, the hotel room management subsystem 110 may also provide necessary support for the cloud room management subsystem 120, such as providing information, channels, and the like.
The cloud room management subsystem 120 is a set of more intelligent management system reconstructed for a pre-designated hotel room, namely a cloud room, on the basis of data sharing with the wine shop management system, namely the hotel room management subsystem 110, after the target hotel introduces the cloud computing platform 130.
In this embodiment, the cloud guest room is a guest room obtained by performing smart cloud modification on a pre-designated hotel guest room. Such rooms are typically idle rooms in a hotel. The guest rooms are transformed into cloud guest rooms and managed by the cloud guest room management subsystem, and idle guest room resources in the live hotel are favorably checked.
The cloud guest room management subsystem 120 greatly improves the information acquisition and processing capacity, can provide more intelligent services such as face recognition, self-help check-in and the like, and creates a brand new business operation mode based on the cloud guest room management subsystem 120 of the invention on the basis of the existing business operation mode. That is, one hotel can implement two different modes of operation.
The cloud computing platform 130 includes at least one of a public cloud, a private cloud, a hybrid cloud, and cloud storage, and provides computing, storage, and/or communication services for the hotel management subsystem and the cloud room management subsystem 120, and in particular the cloud room management subsystem 120.
The third party reservation platform comprises an internet mobile terminal APP reservation platform, an applet reservation platform, a member reservation platform and the like. The passengers can log in the room booking interface on line through the room information published by the third party booking platforms to book the rooms.
In this embodiment, when the hotel room management subsystem 110 manages a hotel room, the check-in condition of the room is counted in real time to obtain the idle room information. Based on the idle room information, the target hotel pre-designates a part of hotel rooms and modifies and upgrades the hotel rooms into cloud rooms. The cloud guest room management subsystem 120 transmits the cloud guest room information to a third party booking platform in cooperative relation with the target hotel; when a passenger performs room booking on the third-party booking platform, the third-party booking platform transmits the room booking information to the cloud room management subsystem 120 in real time, the cloud room management subsystem 120 processes the room booking information in real time, distributes corresponding cloud rooms, transmits feedback results back to the third-party booking platform in real time, and updates and displays corresponding feedback results on the third-party booking platform in real time.
The invention provides a guest room management system, which is characterized in that a hotel management subsystem, a cloud guest room management subsystem and a cloud computing platform are arranged; based on idle room information provided by the hotel management subsystem, a part of hotel rooms are pre-appointed to be upgraded and transformed into cloud rooms, the cloud room management subsystem transmits the cloud room information to the third party booking platform, receives the room booking information from the third party booking platform, and then transmits a feedback result made based on the cloud room booking information back to the third party booking platform for display. On the basis of the hotel guest room management subsystem, the cloud guest room management subsystem is created by utilizing cloud computing, and a pre-designated idle guest room is upgraded and transformed into a cloud guest room, so that the resource utilization efficiency of the industry is improved, and meanwhile, the lodging experience of passengers is also improved.
Based on any one of the above embodiments, in this embodiment, the hotel room management subsystem includes: the system comprises a hotel room management module, a door lock module and a public security identity registration management module;
the hotel room management module is used for managing hotel rooms;
the door lock module is used for providing door lock opening and closing services;
the public security identity registration management module is used for acquiring identity information of passengers, registering identities and synchronizing the identity registration information to an identity registration system of a public security department.
In this embodiment, the hotel room Management module, also called pms (performance Management system) module, is defined as a software platform, which can enable the hotel or hotel group to implement foreground function Management, such as booking, guest check-in/check-out, room allocation, room fee Management and billing, instead of the traditional time-consuming, paper and spreadsheet processes.
The door lock module can provide a specific house card, usually an IC card, for a passenger based on the check-in information of the passenger when the passenger successfully checks in, and the information such as the card type, the card password, the house number of the card, the valid time and the like can be written into the house card. When a passenger enters a guest room and swipes a card, the intelligent door lock can read information data in the room card and verify the information data, the intelligent door lock is unlocked if the verification is passed, and otherwise, an alarm is given to prompt that the room card is invalid.
The public security identity registration management module is used for acquiring identity information, such as identity card information, when a passenger checks in, then taking the identity information and the check-in information including check-in time, room number and the like as identity registration information and synchronizing the identity registration information to an identity registration system of a public security department.
In this embodiment, when a traveler arrives at a hotel to check in, a hotel worker processes the booking request of the traveler, performs room allocation and the like on a software platform provided by a hotel room management module, acquires and registers identity information of the traveler through a public security identity registration management module, synchronizes the identity information to an identity registration system of a public security department, configures a house card for the traveler by using a door lock module, and collects lodging fees.
According to the guest room management system provided by the invention, the hotel guest room management subsystem ensures the stable operation of the guest room management system by arranging the hotel guest room management module, the door lock module and the public security identity registration management module, and timely feeds back guest interaction information, thereby ensuring the hotel management efficiency and guest accommodation experience.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem includes: the system comprises a cloud reservation module, a cloud distribution module, a cloud self-help check-in module, an identity information acquisition module and a cloud two-dimensional code acquiring module;
the cloud booking module is used for transmitting the cloud guest room information to a third party booking platform through the cloud computing platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting the cloud guest room booking information to the cloud distribution module;
the cloud distribution module is used for receiving cloud guest room booking information from the cloud booking module and distributing idle cloud guest rooms according to the cloud guest room booking information;
the cloud self-help check-in module is used for acquiring the information of the distributed cloud guest rooms from the cloud distribution module according to the cloud guest room reservation information and providing a service of handling the house card for the passengers under the coordination of the hotel guest room management module and the door lock module in the hotel guest room management subsystem; the system is also used for providing bill printing service for the passenger in the case of clearing the passenger fee;
the identity information acquisition module is used for acquiring identity information of a checked-in passenger and transmitting the identity information to a public security identity registration management module of the hotel guest room management subsystem so as to realize the identity registration of the passenger; the identity information of the check-in passenger is stored in the cloud computing platform;
the cloud two-dimensional code acquiring module is used for acquiring lodging fees and other fees of the passengers online through the cloud two-dimensional codes, wherein the other fees include fees of commodities consumed by the passengers in the cloud guest rooms.
In this embodiment, the cloud booking module, under the assistance of computing power provided by the cloud computing platform, transmits the cloud guest room information to a third party booking platform in a cooperative relationship with the target hotel in real time, including an internet mobile terminal APP booking platform, an applet booking platform, a member booking platform, and the like. And the passenger orders and reserves the cloud guest room on the third-party reservation platform, the cloud reservation module transmits the passenger reservation information to the cloud distribution module in the cloud guest room management subsystem for further processing, and transmits the processed feedback result back to the third-party reservation platform in real time, and the feedback result is displayed to the target passenger on the corresponding reservation interface.
In addition, the cloud booking module can also be used for selling original hotel rooms instead, acquiring idle room information from a hotel room management module of the hotel room management subsystem, and transmitting the idle room information to a third party booking platform in real time. The method comprises the steps that a passenger orders an original hotel room on a third party reservation platform, a cloud reservation module transmits passenger reservation information to a hotel room management module in a hotel room management subsystem for further processing, and the cloud reservation module acquires a feedback result from the hotel room management module and transmits the feedback result back to the third party reservation platform for display.
And the cloud distribution module is used for configuring corresponding idle cloud guest rooms for the passengers based on the cloud guest room reservation information received from the cloud reservation module. In addition, other hotel commodities consumed by the passengers during the check-in period of the cloud guest rooms, such as purchasing cloud guest room members, daily necessities and the like, are also processed by the cloud distribution module. That is to say, for the original hotel room management subsystem, the cloud room management subsystem is operated independently, and all expenses of the cloud room passengers in the hotel are independently accounted by the cloud distribution module. And the identity information acquisition module is used for acquiring identity information capable of proving the identity of the passenger and identifying the identity of the passenger. After the identity information of the passenger is collected, the identity information collection module can automatically transmit the identity information to a public security identity registration management module of a hotel guest room management subsystem, and the identity information of the passenger is further transmitted to an identity registration system of a public security department through the identity registration management module, so that the identity of the passenger is registered in real name.
The cloud two-dimensional code acquiring module is used for acquiring corresponding fees on line through the cloud two-dimensional code after both the target hotel and the passenger confirm that the bill is correct, for example, the fees can be paid by scanning the fees on line through a payment bank, a WeChat, a bank APP and the like, and finally, the fee information is transmitted to the cloud distribution module of the cloud guest room management subsystem for data backup.
And the cloud self-service check-in module acquires settlement information from the cloud distribution module of the cloud guest room management subsystem after the passenger successfully pays the fee through the cloud two-dimensional code so as to support the passenger to print a bill or acquire an electronic invoice at a self-service terminal. In addition, the cloud self-service module can also acquire related data from a door lock module of the hotel room management subsystem so as to support passengers to handle the house card at the self-service terminal.
In this embodiment, a traveler obtains cloud guest room information of a target hotel through a third party booking platform and places an order for booking, and after obtaining the booking information of the traveler, a cloud booking module of a cloud guest room management subsystem sends the booking information of the traveler to a cloud distribution module in the cloud guest room management subsystem for processing in real time, and sends a processed feedback result back to the third party booking platform in real time for displaying. After the booking is successful, when the passenger goes to a target hotel to check in according to the booking date, the passenger can check in at the self-service terminal, firstly, the passenger clicks any point of the display screen of the self-service terminal, the display screen of the self-service terminal can automatically jump to an information acquisition interface corresponding to the identity information acquisition module of the cloud guest room management subsystem, the identity information of the passenger is acquired, the acquired identity information of the passenger is sent to the public security identity registration management module of the hotel guest room management subsystem, and the identity of the passenger is registered in real name. After the identity registration of the passenger is completed, the self-service terminal interface automatically skips to a charging interface corresponding to a cloud two-dimensional code acquiring module in the cloud guest room management subsystem, the passenger pays the accommodation cost through the cloud two-dimensional code provided by the interface, and the cloud two-dimensional code acquiring module transmits the cost information to a cloud distribution module of the cloud guest room management subsystem for data synchronization. After the lodging expense is paid, the self-service terminal interface continues to automatically jump to the self-service check-in interface corresponding to the cloud self-service check-in module, a traveler can handle a house card at the self-service check-in interface, and the self-service terminal can also be used for checking out the house card, printing bills or issuing electronic invoices and the like when checking out.
According to the guest room management system provided by the invention, the cloud guest room management subsystem is provided with the cloud reservation module, the cloud self-help check-in module, the identity information acquisition module, the cloud two-dimensional code acquiring module and the cloud distribution module, so that a brand-new intelligent cloud hotel operation mode is created by combining cloud computing and hotel management, the operation efficiency of the guest room management system is greatly improved by independently combining, self-help distributing, independently distributing and independently managing the business income of the guest room management subsystem, the guest room check-in rate is improved, and the guest room experience is also greatly improved.
Based on any one of the above embodiments, in this embodiment, the identity information acquisition module includes:
the system comprises an identity card authentication unit and a face recognition unit;
the identity card authentication unit is used for acquiring identity card information of a passenger and transmitting the identity card information of the passenger to the public security identity registration management module;
the face recognition unit is used for collecting passenger face information and transmitting the passenger face information to the public security identity registration management module.
In this embodiment, when the passenger handled the identity and registers, need show two take place ofs ID cards, personal identity information among the two take place ofs ID cards of passenger is read to identity information collection module, still will shoot positive portrait to the passenger simultaneously, carries out facial information's collection to the facial information that will gather compares with the personal identity information that two take place ofs ID cards correspond, and the testimony matches the correct ability verification and passes. And finally, transmitting the acquired personal identity information and facial information of the passengers to a public security identity registration management module of the hotel room management subsystem.
According to the guest room management system, the identity information acquisition module is provided with the identity card authentication unit and the face recognition unit, and the computational power support provided by cloud computing is utilized, so that the information of a guest is acquired more comprehensively, the consistency of the testimony is fully guaranteed, the standardized operation of the hotel industry is greatly promoted, and the safety of guest lodging is enhanced.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: a cloud ordering module;
the cloud on-demand module is used for providing smart televisions or video on-demand services for passengers.
In this embodiment, unlike the conventional closed-circuit television which only has a fixed channel for passengers to select passively, the smart television or the video on demand service in the cloud guest room enables the passengers to actively select favorite videos for online watching according to their watching preferences, so that the passengers can not only request online videos, but also request video resources stored in advance in the cloud on demand module for free. In addition, the passengers can also order commodities in the hotel through the smart television.
According to the guest room management system provided by the invention, the cloud ordering module is arranged, so that the limitations of the traditional closed circuit television and the like are broken through, the film watching requirements of passengers are greatly met, and the service quality of the lodging industry is greatly improved.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: a cloud commodity account hanging module;
the cloud commodity account hanging module is used for recording the cost information of commodities consumed by passengers in the cloud guest rooms and settling accounts with the hotel guest room management subsystem in a preset period.
In this embodiment, other commodities consumed by the passenger in the cloud guest room period are recorded in the cloud commodity account hanging module of the cloud guest room management subsystem, and after a preset period is finished, the cloud guest room management subsystem automatically settles accounts with the hotel guest room management subsystem. In the present application, the preset period is not particularly limited, and may be one month, one quarter, or any time set by the user as needed.
According to the guest room management system provided by the invention, the cloud commodity account hanging module is arranged, so that the independence of the operation of the cloud guest room management subsystem is effectively guaranteed, the independent accounting of income is realized by the cloud guest room management subsystem, and the improvement of the service quality of the lodging industry is facilitated.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes: a team check-in module;
the team check-in module is used for providing check-in service for the group passengers in batch.
In this embodiment, the group check-in module is established mainly to be directed at the more group passenger of number, and the group passenger opens the group check-in interface that corresponds with the group check-in module when self-service terminal is handled check-in, can once gather a plurality of passenger's identity information, and cloud two-dimensional code supports group passenger to pay simultaneously, and the room card also can accomplish to concentrate and offers.
According to the guest room management system provided by the invention, the group passengers are provided with the specific check-in channels by arranging the group check-in module, so that the check-in efficiency and check-in experience of the group passengers are greatly improved, and the service quality of the lodging industry is powerfully improved.
Based on any one of the above embodiments, in this embodiment, the cloud guest room management subsystem further includes:
and the robot flow automation module is used for realizing data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem.
In this embodiment, the robot process automation module, also called RPA (resilient process automation) module, according to the pre-designed usage rule, the RPA can simulate manual work, and perform operations such as copying, pasting, clicking, inputting, etc., to help complete repetitive work in the room management system, and to implement data sharing between the cloud room management subsystem and the hotel room management subsystem without changing the existing system.
Correspondingly, based on the robot flow automation module, two independent operation modes are realized for one hotel, including a hotel operation mode based on a hotel room management subsystem and a cloud operation mode based on a cloud room management subsystem. That is to say, the two operation modes operate independently, and based on the data conversion function of the robot flow automation module, data sharing is realized, and the data sharing is unified in the management system of a hotel.
According to the guest room management system provided by the invention, the robot flow automation module is arranged, so that data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem is realized, the internal cooperative operation capacity of the guest room management system is greatly improved, and more convenient accommodation experience is provided for passengers.
On the other hand, the present invention further provides a guest room management method, which is implemented based on any one of the guest room management systems described above, and fig. 2 is a schematic flow diagram of the guest room management method provided by the present invention, as shown in fig. 2, the method includes:
in step 230, the cloud booking module transmits the result of the cloud guest room booking back to the third party booking platform for displaying.
In this embodiment, after a passenger sees cloud guest room information at the current time transmitted by a cloud booking module in a cloud guest room management subsystem through a cloud computing platform from a third party booking platform, a booking operation is performed, the cloud booking module of the cloud guest room management subsystem acquires the guest room booking information of the passenger from the third party booking platform through the cloud computing platform and transmits the guest room booking information of the passenger to a cloud distribution module of the cloud guest room management subsystem, the cloud distribution module distributes an idle cloud guest room according to the received cloud guest room booking information and returns a cloud guest room booking result to the cloud booking module, and the cloud booking module displays a successful booking result on the passenger on the third party booking platform.
According to the guest room management method, the cloud guest room information is transmitted to the third party booking platform through the cloud guest room management subsystem, the guest room booking information is received from the third party booking platform, and then a feedback result based on the cloud guest room booking information is transmitted back to the third party booking platform and displayed. On the basis of the hotel guest room management subsystem, the cloud guest room management subsystem is created by utilizing cloud computing, and a pre-designated idle guest room is upgraded and transformed into a cloud guest room, so that the resource utilization efficiency of the industry is improved, and meanwhile, the lodging experience of passengers is also improved.
Based on any one of the above embodiments, in this embodiment, the method further includes:
a cloud self-service check-in module in the cloud guest room management subsystem receives cloud guest room reservation information provided by check-in passengers and acquires the information of the distributed cloud guest rooms from the cloud distribution module;
the cloud self-service check-in module provides a service of handling house cards for the passengers under the coordination of the hotel room management module and the door lock module in the hotel room management subsystem according to the information of the cloud rooms distributed for the checked-in passengers;
an identity information acquisition module in the cloud guest room management subsystem acquires identity information of a checked-in passenger and transmits the identity information to the hotel guest room management subsystem for identity registration.
In this embodiment, when the passenger checks in, the personal identity information of the passenger can be collected by the identity information collection module of the cloud guest room management subsystem, and the collected personal identity information of the passenger is transmitted to the hotel guest room management subsystem for identity registration. At the self-service terminal, a cloud self-service check-in module of the cloud guest room management subsystem provides a service of self-service checking-in of the guest by utilizing information such as a cloud guest room number and a room card password distributed by the check-in guest and related information provided by a hotel guest room management module and a door lock module in the hotel guest room management subsystem.
According to the guest room management method provided by the invention, the identity information of the checked-in guest is obtained through the cloud guest room management subsystem, and is transmitted to the hotel guest room management subsystem for identity registration, and information interaction is carried out with the hotel guest room management subsystem, so that the transaction service of the room card is provided for the guest. The invention further improves the intelligentization level of the passenger check-in program and improves the lodging experience of the passenger.
Based on any one of the above embodiments, in this embodiment, the method further includes:
a cloud two-dimensional code acquiring module of the cloud guest room management subsystem acquires settlement information of the check-in passenger and provides a cloud two-dimensional code for payment to the check-in passenger based on the settlement information;
receiving payment information of a passenger, checking the payment information and settlement information, and sending a prompt message of settlement of the fee to a cloud self-service check-in module under the condition of consistency;
and after the cloud self-help check-in module receives the prompt information of expense settlement, issuing a bill to the passenger.
In this embodiment, when the passenger transacts the check-in payment at the self-service terminal, the cloud guest room management subsystem can acquire the settlement information of the check-in passenger, and provide the cloud two-dimensional code for online payment to the check-in passenger based on the settlement information, and the passenger can scan the cloud two-dimensional code with online payment tools such as WeChat and Payment treasured to pay, realizes the payment mode of the non-cash of more convenient intelligence. After the payment of the check-in passenger is received, the cloud guest room management subsystem checks the payment information and the settlement information, and if the payment information and the settlement information are consistent, the cloud self-service check-in subsystem sends prompt information of settlement of the payment to the cloud self-service check-in module and bills the passenger.
According to the guest room management method, the non-cash payment mode of cloud two-dimensional code online payment is provided by the cloud guest room management subsystem. The invention further improves the intelligent level of the hotel room management industry and improves the accommodation experience of passengers.
In another aspect, the present invention further provides an electronic device, fig. 3 illustrates a physical structure diagram of an electronic device, as shown in fig. 3, the electronic device may include a processor 310, a communication bus 340, a memory 330, a communication interface 320, and a computer program stored on the memory 330 and operable on the processor 310, wherein the processor 310, the communication interface 320, and the memory 330 complete communication with each other through the communication bus 340, and the processor 310 may call a logic instruction in the memory 330 to perform a room management method, where the method includes:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
In yet another aspect, the present invention also provides a non-transitory computer readable storage medium having stored thereon a computer program which, when executed by a processor, may implement a room management method, the method comprising:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
Finally, the present invention also provides a computer program product comprising a computer program stored on a non-transitory computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, the computer is capable of implementing a room management method comprising:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (9)
1. A room management system, comprising: the system comprises a hotel room management subsystem, a cloud room management subsystem and a cloud computing platform;
the hotel room management subsystem is used for managing hotel rooms and providing information required for managing the cloud rooms for the cloud room management subsystem; the cloud guest room is a pre-designated hotel guest room;
the hotel room management subsystem comprises a hotel room management module, a door lock module and a public security identity registration management module; the hotel room management module is used for managing hotel rooms; the door lock module is used for providing door lock opening and closing services; the public security identity registration management module is used for acquiring identity information of passengers, registering identities and synchronizing the identity registration information to an identity registration system of a public security department;
the cloud guest room management subsystem is used for transmitting cloud guest room information to a third party booking platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting a feedback result made based on the cloud guest room booking information back to the third party booking platform; the system is also used for realizing the management of the cloud guest rooms based on the information provided by the hotel guest room management subsystem;
wherein, the cloud guest room management subsystem includes: the system comprises a cloud reservation module, a cloud distribution module, a cloud self-help check-in module, an identity information acquisition module and a cloud two-dimensional code acquiring module;
the cloud booking module is used for transmitting the cloud guest room information to a third party booking platform through the cloud computing platform; the third party booking platform is used for receiving cloud guest room booking information from the third party booking platform and transmitting the cloud guest room booking information to the cloud distribution module;
the cloud distribution module is used for receiving cloud guest room booking information from the cloud booking module and distributing idle cloud guest rooms according to the cloud guest room booking information;
the cloud self-help check-in module is used for acquiring the information of the distributed cloud guest rooms from the cloud distribution module according to the cloud guest room reservation information and providing a service of handling the house card for the passengers under the coordination of the hotel guest room management module and the door lock module in the hotel guest room management subsystem; the system is also used for providing bill printing service for the passenger in the case of clearing the passenger fee;
the identity information acquisition module is used for acquiring identity information of a checked-in passenger and transmitting the identity information to a public security identity registration management module of the hotel guest room management subsystem so as to realize the identity registration of the passenger; the identity information of the check-in passenger is stored in the cloud computing platform;
the cloud two-dimensional code acquiring module is used for acquiring lodging fees and other fees of the passengers online through the cloud two-dimensional codes, wherein the other fees include fees of commodities consumed by the passengers in the cloud guest rooms;
the cloud computing platform is used for providing computing, storage and/or communication services for the hotel management subsystem and the cloud guest room management subsystem.
2. The room management system of claim 1, wherein the identity information collection module comprises:
the system comprises an identity card authentication unit and a face recognition unit;
the identity card authentication unit is used for acquiring identity card information of a passenger and transmitting the identity card information of the passenger to the public security identity registration management module;
the face recognition unit is used for collecting passenger face information and transmitting the passenger face information to the public security identity registration management module.
3. A room management system according to claim 1 or 2, wherein the cloud room management subsystem further comprises: a cloud ordering module;
the cloud on-demand module is used for providing smart televisions or video on-demand services for passengers.
4. A room management system according to claim 1 or 2, wherein the cloud room management subsystem further comprises: a cloud commodity account hanging module;
the cloud commodity account hanging module is used for recording the cost information of commodities consumed by passengers in the cloud guest rooms and settling accounts with the hotel guest room management subsystem in a preset period.
5. A room management system according to claim 1 or 2, wherein the cloud room management subsystem further comprises: a team check-in module;
the team check-in module is used for providing check-in service for the group passengers in batch.
6. A room management system according to claim 1 or 2, wherein the cloud room management subsystem further comprises:
and the robot flow automation module is used for realizing data sharing between the cloud guest room management subsystem and the hotel guest room management subsystem.
7. A room management method, wherein the method is implemented based on the room management system of any one of claims 1 to 6, and the method comprises:
the cloud booking module in the cloud guest room management subsystem transmits cloud guest room information to a third party booking platform through a cloud computing platform, the third party booking platform displays the cloud guest room information, and the cloud guest room booking information of passengers is acquired from the third party booking platform through the cloud computing platform;
the cloud booking module transmits the acquired cloud guest room booking information to the cloud distribution module, the cloud distribution module distributes idle cloud guest rooms according to the cloud guest room booking information, and a cloud guest room booking result is returned to the cloud booking module;
and the cloud booking module transmits the cloud room booking result back to the third party booking platform for displaying.
8. The room management method of claim 7, further comprising:
a cloud self-service check-in module in the cloud guest room management subsystem receives cloud guest room reservation information provided by check-in passengers and acquires the information of the distributed cloud guest rooms from the cloud distribution module;
the cloud self-service check-in module provides a service of handling house cards for the passengers under the coordination of the hotel room management module and the door lock module in the hotel room management subsystem according to the information of the cloud rooms distributed for the checked-in passengers;
an identity information acquisition module in the cloud guest room management subsystem acquires identity information of a checked-in passenger and transmits the identity information to the hotel guest room management subsystem for identity registration.
9. The room management method of claim 7, further comprising:
a cloud two-dimensional code acquiring module of the cloud guest room management subsystem acquires settlement information of the check-in passenger and provides a cloud two-dimensional code for payment to the check-in passenger based on the settlement information;
receiving payment information of a passenger, checking the payment information and settlement information, and sending a prompt message of settlement of the fee to a cloud self-service check-in module under the condition of consistency;
and after the cloud self-help check-in module receives the prompt information of expense settlement, issuing a bill to the passenger.
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| CN202210436263.1A CN114819232A (en) | 2021-12-01 | 2021-12-01 | Guest room management method |
| CN202111447210.1A CN113869543B (en) | 2021-12-01 | 2021-12-01 | Guest room management system and method |
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