CN112929591A - 5G tax video customer service platform and operation method thereof - Google Patents
5G tax video customer service platform and operation method thereof Download PDFInfo
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- CN112929591A CN112929591A CN202110115370.XA CN202110115370A CN112929591A CN 112929591 A CN112929591 A CN 112929591A CN 202110115370 A CN202110115370 A CN 202110115370A CN 112929591 A CN112929591 A CN 112929591A
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- 230000003993 interaction Effects 0.000 abstract description 3
- 238000007726 management method Methods 0.000 description 21
- 230000009191 jumping Effects 0.000 description 11
- 230000005540 biological transmission Effects 0.000 description 6
- 238000010586 diagram Methods 0.000 description 5
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/10—Tax strategies
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Abstract
The invention discloses a 5G tax video customer service platform and an operation method thereof, wherein the platform comprises a 5G video customer service center platform, a tax handling terminal and a data display terminal; the tax handling terminal is used for handling tax service for tax staff, and comprises: the mobile equipment terminal is used for handling tax service by tax staff at any time; the integrated machine terminal is used for handling tax staff to a specified place to carry out tax handling business; a PC terminal; the tax handling personnel communicate with the manual customer service in a 5G video call mode, so that the problem of poor interaction of the network customer service can be avoided, the intelligent customer service is fully utilized, and the labor cost is reduced to the maximum extent; the invention can effectively get rid of the region and business limitation of conventional customer service, can meet the requirements of more users at lower cost, has higher efficiency of tax handling, and ensures that tax handling personnel has better user experience.
Description
Technical Field
The invention relates to the technical field of tax transaction, in particular to a 5G tax video customer service platform and an operation method thereof.
Background
The tax registration is a legal system for the tax authority to register and manage the production and operation activities of the taxpayer according to the tax law, and is also a legal procedure for the taxpayer to fulfill tax obligation legally.
In addition to procedures such as tax registration, when a person or an entity transacts other tax-related services, the person or the entity needs to communicate with customer service to perform various operations, however, for the current manual customer service, there are many limitations in terms of human service, for example, the interactivity of network customer service through characters is too poor, and a client often needs to spend a lot of time on typing communication; the fraud behavior of voice customer service is increasingly serious; the efficiency of the robot customer service is improved, but the communication authenticity is reduced, and the effect of complex business experience is not as good as that of manual work.
Disclosure of Invention
Aiming at the defects of the prior art, the invention provides a 5G tax video customer service platform, which comprises a 5G video customer service center platform, a tax terminal and a data display end;
5G video customer service center platform is used for satisfying tax service personnel and the personnel of taking a position and carrying out daily video customer service reception and management work, and it includes:
a display terminal, comprising within the display terminal:
the cloud storage module is used for uploading, storing and calling tax staff information;
the interface management module is used for customer service personnel to click and perform related operations;
the voice end comprises a communication device and is used for voice communication with tax handling personnel;
the video terminal comprises video equipment and is used for carrying out video call with tax staff;
the tax handling terminal is used for handling tax service for tax staff, and comprises:
the mobile equipment terminal is used for handling tax service by a tax staff at any time;
the integrated machine terminal is used for handling tax staff to a specified place to carry out tax handling business;
the PC terminal is used for tax handling personnel to carry out tax handling business at the computer end;
the data display end comprises a plurality of display devices and is used for displaying tax related data and information.
Preferably, the interface management module includes an agent customer service system, an agent administrator system and a platform administrator system.
Preferably, the mobile device terminal includes:
a login and face body checking module for handling the body of the tax staff
Verifying the share information;
the service selection module is used for providing selection transaction services for tax staff;
and the video service handling module is used for realizing 5G video call between the 5G video service center platform and the tax staff handling personnel.
Preferably, the all-in-one terminal includes:
a basic service handling module for providing a basis for tax staff
Basic tax handling business;
the 5G video service module is used for providing 5G video service handling services for tax staff.
Preferably, the basic service handling module comprises a value-added tax invoice receiving module, an incremental house tax module, a credit level query module, a real name acquisition module, a value-added tax special bill issuing module, a printing tax completion certification module, a tax payment module, a printing payment certification module and a tax inquiry and printing module.
Preferably, the 5G video service module includes a 5G remote service handling module, a 5G remote policy consultation module, and a 5G expert remote consultation module.
The invention also provides an operation method of the 5G tax video customer service platform, which comprises the steps of
The following steps:
s1: tax staff logs in the tax handling terminal, unregistered users register at first, and registered users log in by face recognition and personal identity authentication double verification;
s2: after the login is completed, clicking a relevant interface of the tax handling terminal to handle the service, wherein in the service handling process, the conventional typical service is firstly processed by an AI customer service, and the complex service is fed back by a 5G video customer service center platform and is arranged to be manually serviced to carry out video conversation with tax handling service personnel, so that the tax handling service is completed.
S3: after the tax clerk finishes the service transaction, the video call is hung up at the tax terminal, and the login account is quitted.
The invention has the following beneficial effects:
1. compared with the traditional customer service communication mode, the tax handling personnel can communicate with the manual customer service through a 5G video call mode, the problem of poor interaction of network customer service can be avoided, the communication authenticity can be improved compared with voice customer service, the mode of combining AI customer service and manual customer service is added for simple AI customer service communication, intelligent customer service is fully utilized, and the labor cost is reduced to the maximum extent;
2. tax handling personnel operate on the tax handling terminal, the territory and service limitation of conventional customer service can be effectively eliminated, only a site is required to be powered on for the integrated machine end, the mobile phone end and the PC end meet the requirement that a user uses and handles tax services in any place, and long-time queuing waiting is avoided.
3. Compared with the traditional tax handling hall, the invention can meet the requirements of more users at lower cost, and has higher efficiency of handling tax, so that tax handling personnel has better user experience.
Drawings
FIG. 1 is a block diagram of a 5G video customer service center platform, a tax terminal and a data display end according to the present invention;
FIG. 2 is a flow chart of the method of the present invention;
fig. 3 is a structural block diagram of a 5G video customer service center platform, a mobile device terminal, and a data presentation end in embodiment 1 of the present invention;
FIG. 4 is a simplified flowchart of the operation of example 1 of the present invention;
fig. 5 is a structural block diagram of a 5G video customer service center platform, an all-in-one machine terminal and a data presentation end in embodiment 2 of the present invention;
FIG. 6 is a block diagram according to embodiment 2 of the present invention;
fig. 7 is a block diagram of the 5G video customer service center platform, the PC terminal, and the data presentation end according to embodiment 3 of the present invention;
FIG. 8 is a simplified flowchart of the operation of embodiment 3 of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example 1
The tax terminal in the embodiment relates to a mobile device terminal, and particularly provides a 5G tax video customer service platform, which comprises a 5G video customer service center platform, a tax terminal and a data display end;
the 5G video customer service center platform is used for meeting the requirement that tax service personnel and seat management personnel carry out daily video customer service reception and management work, and comprises the following components:
the display end, the display end comprises a plurality of groups display and host computer, includes in the display end:
the cloud storage module is used for uploading, storing and calling tax staff information;
the interface management module is used for customer service personnel to click and carry out related operation;
the voice end comprises a communication device, comprises a microphone and other devices, is directly communicated with the display end and is used for voice communication with tax staff;
the video end comprises video equipment, comprises a camera and other equipment, is directly communicated with the display end and is used for carrying out video call with tax staff;
the tax handling terminal is used for handling tax service for tax staff, and comprises:
the mobile equipment terminal is used for handling tax service by tax staff at any time;
the data display end comprises a plurality of display devices for displaying tax related data and information.
The interface management module comprises an agent customer service system, an agent manager system and a platform manager system.
The mobile device terminal includes:
a login and face body checking module for handling the identity letter of the tax staff
Checking information;
the service selection module is used for providing selection transaction services for tax clerks;
the video service handling module is used for realizing 5G video call between the 5G video service center platform and the tax staff handling personnel;
the mobile device terminal comprises mobile devices such as a mobile phone and a Pad, when a user transacts tax business, the user firstly logs in an App on the mobile device, when the App is started for the first time, required permissions of the App need to be granted to ensure normal use of the App, then the user can register an account through a quick registration entry of a login page, and only the registered user can use the App, wherein the mobile device terminal comprises:
1. filling in real information of a user, specifically including a name and an identity card number, and uploading an identity certificate;
2. personal account information entry: the user needs to fill in a user name, a password, a mobile phone number and a mobile phone verification code; after the information is filled, the face information is collected;
3. logging in: after the above process is completed, the user can select the user name/password and the mobile phone number/verification code, and login is performed in two modes. If the login password is forgotten, a forgotten password button can be clicked to reset the password;
4. human face nuclear: in order to ensure safety, the process of human face body checking is added, the face is aligned to the camera, and the face is displayed in the region for human face checking to carry out human face body checking;
5. and (3) service selection: the process comprises personal service selection and enterprise service selection, and is used for selecting autonomously, wherein corresponding to the service handling of relevant tax, a user can click;
6. other functions are as follows: besides the tax-related business handling selection, the following functions are added:
notification and announcement: the home page shows the system bulletin, the bulletin board shows the latest bulletin content, the bulletin can be switched by sliding left and right, and the bulletin completion function can be checked by sliding up and down;
tax front: the tax front function displays the latest tax related front hot content for the user;
cloud tax circles: the user can release some self-defined contents to share with other users, and can also check cloud tax circles released by other users, and the contents of the cloud tax circles can be released after being audited by customer service staff;
enterprise management functions: the user can view the associated enterprise information and autonomously declare the enterprise information. The enterprise management function entrance is on my page and an enterprise management button;
viewing all associated businesses;
releasing the binding with the enterprise or applying for switching positions: the operation of releasing or switching positions can be carried out;
newly adding an enterprise binding relationship: in the operation, a taxpayer identification number is input firstly, if the enterprise exists in the cloud storage module, the related information of the enterprise can be retrieved, and a user only needs to select the position to be acted and submit the audit; after the audit is submitted, the tax clerk audits in the background, and after the audit is successful, the user can select the enterprise identity to conduct tax transaction;
file transmission: supporting to record file records uploaded or downloaded by a user in the tax handling process, wherein the user can look up or operate files in a file transmission module;
7. tax handling of videos: the function is directly connected to a customer service through a camera and a microphone of the mobile device in a video mode, and then relevant tax transaction is carried out, and the method specifically comprises the following steps:
7.1 queuing and Forwarding pages: if all the seats are busy at present, the user enters a waiting queue; displaying the current queuing sequence of the user below the screen; in the queuing stage, the user can select to hang up the call; when the user is allocated with the seat customer service, the user enters a transfer page, and the user cannot hang up the call at the moment;
7.2 video call: when the seat is connected, the user enters a video call page, the left side of the page is a seat end picture, and the lower right corner of the page is a user local picture. The lower left corner of the seat picture is the call time, and the lower right corner is a call ending button;
the information of the operator at the seat end is arranged above the local picture of the user; including head portrait, job number, and score of the service staff;
a data transmission button is arranged above the salesman information;
the picture in the photo album can be transmitted or the picture can be taken;
the seat call supports the user to use the full-screen call function, so that the user experience is improved;
in the tax transaction project, supporting on-line tax payment;
7.3 the call is finished and the seat service personnel are scored: when the user actively hangs up or the seat end hangs up, the call is ended;
the user may score his services according to the performance of the clerk.
Example 2
The tax terminal in the embodiment relates to an all-in-one machine terminal, and particularly provides a 5G tax video customer service platform, which comprises a 5G video customer service center platform, a tax terminal and a data display end;
the 5G video customer service center platform is used for meeting the requirement that tax service personnel and seat management personnel carry out daily video customer service reception and management work, and comprises the following components:
the display end, the display end comprises a plurality of groups display and host computer, includes in the display end:
the cloud storage module is used for uploading, storing and calling tax staff information;
the interface management module is used for customer service personnel to click and carry out related operation;
the voice end comprises a communication device, comprises a microphone and other devices, is directly communicated with the display end and is used for voice communication with tax staff;
the video end comprises video equipment, comprises a camera and other equipment, is directly communicated with the display end and is used for carrying out video call with tax staff;
the tax handling terminal is used for handling tax service for tax staff, and comprises:
the integrated machine terminal is used for handling tax staff to a specified place to carry out tax handling business;
the data display end comprises a plurality of display devices for displaying tax related data and information.
The interface management module comprises an agent customer service system, an agent manager system and a platform manager system.
All-in-one terminal includes:
a basic service handling module for providing a basis for tax staff
Basic tax handling business;
the 5G video service module is used for providing 5G video service handling services for tax staff;
the basic service handling module comprises a value-added tax invoice receiving module, an incremental house contract tax module, a credit grade inquiry module, a real name acquisition module, a value-added tax special bill issuing module, a printing tax completion certification module, a tax payment module, a printing payment certification module and a tax inquiry and printing module;
the 5G video customer service module comprises a 5G remote service handling module, a 5G remote policy consultation module and a 5G expert remote consultation module;
wherein, integrative terminal contains 5G module and WIFI module, and includes scanner, high appearance, printer, POS machine intelligent hardware of clapping, shows following module on the homepage:
1. the value-added tax invoice receiving module: clicking a value-added tax invoice receiving module, firstly jumping to an authentication page of the value-added tax invoice receiving module, and needing a tax holder to use an identity card to perform card swiping identification; selecting an enterprise for picking tickets according to the authenticated result; selecting invoice types; selecting the number of invoices to receive; filling invoice receiving information according to actual conditions and then starting to draw the invoice;
2. increment house duty module: clicking the incremental house-property tax module, jumping to an authentication page of the incremental house-property tax module, and performing card swiping identification by using an identity card by a tax clerk; selecting a real estate needing tax payment according to the result after authentication; checking the detail information of the house property contract; inputting invoice codes and numbers issued when the real estate is purchased; filling integrity guarantee certificates; selecting a payment mode (WeChat, Paibao and POS);
3. a credit rating inquiry module: clicking a credit rating query module, firstly jumping to an authentication page of the credit rating query module, and needing a taxpayer to use an identity card for card swiping identification; selecting enterprises to be inquired by credit rating; clicking to immediately print an enterprise credit report, and checking the report online or downloading the report locally;
4. the real name acquisition module: clicking the real-name acquisition module, jumping to an authentication page of the real-name acquisition module, and needing a tax holder to use an identity card to perform card swiping identification; after the identity is identified, automatically starting a portrait identification function to collect face information;
5. the value-added tax special ticket issuing module: clicking the value-added tax special ticket issuing module, firstly jumping to an authentication page of the value-added tax special ticket issuing module, and needing a tax holder to use an identity card to perform card swiping identification; filling in an application form number; selecting a company for invoicing; selecting a payment mode (WeChat, Paibao and POS);
6. a printing tax completion certification module: clicking a printing tax certification module, jumping to an authentication page, and performing card swiping identification by using an identity card by a tax clerk; selecting enterprises needing to print tax completion certificates; selecting a printing tax finalization time period; immediately printing a tax completion certificate;
7. a tax payment module: clicking a tax payment module, jumping to an authentication page, and performing card swiping identification by using an identity card by a tax clerk; selecting enterprises for paying taxes and tax paying time periods; selecting a payment mode (WeChat, Paibao and POS);
8. printing a payment certification module: clicking a printing payment certification module, jumping to an authentication page, and performing card swiping identification by using an identity card by a tax holder; selecting a payment time period; immediately printing a tax payment certificate;
the 9.5G remote service processing module: clicking a 5G remote service handling module, jumping to an authentication page, and needing a taxpayer to use an identity card for card swiping identification; selecting an enterprise; business handling, namely entering a 5G video call business handling mode;
10.5G remote policy consultation module: clicking a 5G remote policy consultation module, firstly jumping to an authentication page, and needing a taxpayer to use an identity card for card swiping identification; selecting an enterprise; business handling, namely entering a 5G video call business handling mode;
11.5G expert remote consultation module: clicking a 5G expert remote consultation module, jumping to an authentication page, and needing a taxpayer to use an identity card for card swiping identification; selecting an enterprise; and (4) performing service handling, and entering a 5G video call service handling mode.
Example 3
The tax terminal in the embodiment relates to a PC terminal, and particularly provides a 5G tax video customer service platform, which comprises a 5G video customer service center platform, a tax terminal and a data display end;
the 5G video customer service center platform is used for meeting the requirement that tax service personnel and seat management personnel carry out daily video customer service reception and management work, and comprises the following components:
the display end, the display end comprises a plurality of groups display and host computer, includes in the display end:
the cloud storage module is used for uploading, storing and calling tax staff information;
the interface management module is used for customer service personnel to click and carry out related operation;
the voice end comprises a communication device, comprises a microphone and other devices, is directly communicated with the display end and is used for voice communication with tax staff;
the video end comprises video equipment, comprises a camera and other equipment, is directly communicated with the display end and is used for carrying out video call with tax staff;
the tax handling terminal is used for handling tax service for tax staff, and comprises:
the PC terminal is used for tax handling personnel to carry out tax handling business at the computer end;
the data display end comprises a plurality of display devices for displaying tax related data and information.
The interface management module comprises an agent customer service system, an agent manager system and a platform manager system;
wherein, PC end is computer or notebook computer to be equipped with camera and microphone, including the following step:
1. registering and logging in:
1.1 registration: clicking 'registration' to enter a registration account page; inputting the real name and identity card number of the person; inputting registration information details: the mobile phone number is input, then the verification code is obtained by clicking, and 6-digit numbers of the verification code need to be input into verification code information; inputting the password to ensure that the two inputs are consistent; uploading photos of the front side and the back side of the identity card; starting 'face identification authentication', starting a computer camera, carrying out face information verification, and displaying the face in a middle view-finding frame for click photographing; the registration is successful;
1.2, login: clicking to log in, and entering a login page; there are two login methods: password login and verification code login; password login: after the correct account user name and password are input, the login operation can be completed by clicking the login, meanwhile, the function of remembering the password can be clicked, and the password does not need to be input in the subsequent login; and (3) logging in the verification code: after inputting the mobile phone number, clicking to obtain the verification code, inputting the verification code information obtained by the mobile phone short message, and clicking to log in, thereby completing the login operation; after the login information is input, face check is needed, the face of the user is placed in a viewing frame and then is clicked to take a picture, and login real person verification is completed;
2. service selection and handling: the user can handle different services with different identities according to the self condition; if the user wants to transact the business with the personal identity, the user asks to select the personal and directly enters a business selection page; if the user wants to handle the tax business by the enterprise identity, please select the enterprise, see the enterprise list associated with the user, and select one of the enterprises to handle the business; after the service is clicked, the system enters a video connection service handling page and can automatically queue after entering; at this time, whether to turn off the sound can be operated; after the connection is successful, the transmission file can be clicked, and the operation of transacting the business uploading file is carried out; in the tax transaction project, online tax payment is supported, and cloud flash payment two-dimensional code payment and Unionpay card online payment are temporarily supported; when the user actively hangs up or the seat end hangs up, the call is ended;
3. other functions are as follows: besides the tax-related business handling selection, the following functions are added:
notification and announcement: the home page shows the system bulletin, the bulletin board shows the latest bulletin content, the bulletin can be switched by sliding left and right, and the bulletin completion function can be checked by sliding up and down;
tax front: the tax front function displays the latest tax related front hot content for the user;
cloud tax circles: the user can release some self-defined contents to share with other users, and can also check cloud tax circles released by other users, and the contents of the cloud tax circles can be released after being audited by customer service staff;
enterprise management functions: the user can view the associated enterprise information and autonomously declare the enterprise information. The enterprise management function entrance is on my page and an enterprise management button;
file transmission: supporting recording file records uploaded or downloaded by a user in the tax handling process, and the user
The file can be consulted or operated in the file transmission module;
example 4
The embodiment provides a specific operation method of embodiments 1 to 3 and discloses a 5G tax administration view
The operation method of the frequency customer service platform comprises the following steps:
s1: tax staff logs in the tax handling terminal, unregistered users register at first, and registered users log in by face recognition and personal identity authentication double verification;
s2: after the login is completed, clicking a relevant interface of the tax handling terminal to handle the service, wherein in the service handling process, the conventional typical service is firstly processed by an AI customer service, and the complex service is fed back by a 5G video customer service center platform and is arranged to be manually serviced to carry out video conversation with tax handling service personnel, so that the tax handling service is completed.
S3: after the tax clerk finishes the service transaction, the video call is hung up at the tax terminal, and the login account is quitted.
Comparative example
Compared with the embodiment 1-3, the comparative example 1 has the advantages that in the prior art, the tax channel at present is expanded to form a window, a network, a self-service terminal, a post, a short message, a WeChat and other layers, the effective integration and flexible selection of online and offline resources are realized, the tax office entity changes from self-service tax office, the self-service tax office also changes from an O2O service mode of online tax office and offline distribution, the function provided by the platform on line almost covers all daily tax matters of taxpayers, and the real-time interaction between a taxpayer end and a tax office end in the tax office flow is realized by depending on the tax cloud and the self-service tax office platform, so that the online application submission and the offline data of the online tax office of the traditional online tax office are changed, the window waits for the fragmented tax office flow taking, and the online application and the offline data submission of the tax office flow are realized, The problem of two-end running on and off the line;
compared with the comparative example 2, the invention has the difference that a 5G tax video customer service platform is added, tax handling personnel communicate with manual customer service in a 5G video call mode, the problem of poor interactivity of network customer service can be avoided, the communication authenticity can be improved compared with voice customer service, a mode of combining AI customer service and manual customer service is added for pure AI customer service communication, intelligent customer service is fully utilized, labor cost is reduced to the maximum extent, the tax handling personnel operate on a tax handling terminal, the territorial and business limitations of conventional customer service can be effectively overcome, only site power is required for an all-in-one machine end, a mobile phone end and a PC end meet the requirement of users for using and handling tax services at any place, and long-time queuing waiting is avoided.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (7)
1. A5G tax video customer service platform is characterized by comprising a 5G video customer service center platform, a tax handling terminal and a data display terminal;
5G video customer service center platform is used for satisfying tax service personnel and the personnel of taking a position and carrying out daily video customer service reception and management work, and it includes:
a display terminal, comprising within the display terminal:
the cloud storage module is used for uploading, storing and calling tax staff information;
the interface management module is used for customer service personnel to click and perform related operations;
the voice end comprises a communication device and is used for voice communication with tax handling personnel;
the video terminal comprises video equipment and is used for carrying out video call with tax staff;
the tax handling terminal is used for handling tax service for tax staff, and comprises:
the mobile equipment terminal is used for handling tax service by a tax staff at any time; or
The integrated machine terminal is used for handling tax staff to a specified place to carry out tax handling business; or
The PC terminal is used for tax handling personnel to carry out tax handling business at the computer end;
the data display end comprises a plurality of display devices and is used for displaying tax related data and information.
2. The 5G tax video customer service platform according to claim 1, wherein the interface management module comprises an agent customer service system, an agent administrator system and a platform administrator system.
3. The 5G tax video customer service platform according to claim 1, wherein the mobile device terminal comprises:
the login and face body checking module is used for checking the identity information of tax staff;
the service selection module is used for providing selection transaction services for tax staff;
and the video service handling module is used for realizing 5G video call between the 5G video service center platform and the tax staff handling personnel.
4. The 5G tax video customer service platform according to claim 1, wherein the all-in-one terminal comprises:
the basic business handling module is used for providing basic tax handling business for tax handling personnel;
the 5G video service module is used for providing 5G video service handling services for tax staff.
5. The 5G tax video customer service platform according to claim 4, wherein the basic service handling module comprises a value-added tax invoice receiving module, an incremental house tax module, a credit rating query module, a real name acquisition module, a value-added tax special invoice issuing module, a printing tax completion certification module, a tax payment module, a printing payment certification module and a tax inquiry printing module.
6. The 5G tax video service platform according to claim 4, wherein the 5G video service module comprises a 5G remote service handling module, a 5G remote policy consultation module and a 5G expert remote consultation module.
7. An operation method of a 5G tax video customer service platform is characterized by comprising the following steps:
s1: tax staff logs in the tax handling terminal, unregistered users register at first, and registered users log in by face recognition and personal identity authentication double verification;
s2: after the login is completed, clicking a relevant interface of the tax handling terminal to handle the service, wherein in the service handling process, the conventional typical service is firstly processed by an AI customer service, and the complex service is fed back by a 5G video customer service center platform and is arranged to be manually serviced to carry out video conversation with tax handling service personnel, so that the tax handling service is completed.
S3: after the tax clerk finishes the service transaction, the video call is hung up at the tax terminal, and the login account is quitted.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110115370.XA CN112929591A (en) | 2021-01-28 | 2021-01-28 | 5G tax video customer service platform and operation method thereof |
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