CN114626778B - Household service system - Google Patents

Household service system Download PDF

Info

Publication number
CN114626778B
CN114626778B CN202210092120.3A CN202210092120A CN114626778B CN 114626778 B CN114626778 B CN 114626778B CN 202210092120 A CN202210092120 A CN 202210092120A CN 114626778 B CN114626778 B CN 114626778B
Authority
CN
China
Prior art keywords
service
client
module
unit
customer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN202210092120.3A
Other languages
Chinese (zh)
Other versions
CN114626778A (en
Inventor
陈园
张�浩
韩庆宾
杨成龙
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Jiangsu Banma Software Technology Co ltd
Original Assignee
Jiangsu Banma Software Technology Co ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Jiangsu Banma Software Technology Co ltd filed Critical Jiangsu Banma Software Technology Co ltd
Priority to CN202210092120.3A priority Critical patent/CN114626778B/en
Publication of CN114626778A publication Critical patent/CN114626778A/en
Application granted granted Critical
Publication of CN114626778B publication Critical patent/CN114626778B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/29—Geographical information databases
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/906—Clustering; Classification
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Databases & Information Systems (AREA)
  • Signal Processing (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Development Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Data Mining & Analysis (AREA)
  • General Engineering & Computer Science (AREA)
  • Remote Sensing (AREA)
  • Multimedia (AREA)
  • Accounting & Taxation (AREA)
  • Computing Systems (AREA)
  • Finance (AREA)
  • Medical Informatics (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Primary Health Care (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention belongs to the technical field of household services, in particular to a household service system, which comprises a management center, a first positioning device and a second positioning device, wherein the management center is used for managing the household services: the positioning module of the management center can obtain the position information of the first positioning device and the second positioning device, then the positioning module automatically loads the obtained position information on a map and displays the obtained position information on a display screen, so that the specific positions of the first positioning device and the second positioning device on the map can be obtained, the positioning module judges that all corresponding service personnel carry tools distributed by the management center for the service personnel through overlapping and synchronously moving the moving tracks of the first positioning device and the second positioning device, otherwise, the positioning module judges that all corresponding service personnel do not carry tools distributed by the management center, and therefore missing or forgetting to carry tools when the service personnel go out to work can be effectively avoided.

Description

Household service system
Technical Field
The invention belongs to the technical field of household services, and particularly relates to a household service system.
Background
The household service is a strange vocabulary for the vast people, and can only find the sprouting of the family members in the middle market of the nurse, so that the problem of adjusting the structure of the mature industry along with the continuous development of the economy of the Chinese market is solved, the specific gravity of the first industry and the second industry is reduced, the specific gravity of the third industry, namely the service industry, is increased, the necessary result of the implementation of the economy of the market is achieved, and the actual situation of the rising of the consumption demand of the household service is complied with; the household service is no longer considered as a candidate, is not a job of a face, is considered as an industry under the social division as is all other professions, the labor and social security department formally recognizes the professional of a home attendant, the household service steps on own professional development road, and the labor and social security department proposes to develop the household service as a new field for enlarging employment, and treats the household service as the formal professional of the country.
When a service person in a home company goes out to a client appointed place to carry out service, the service person can carry corresponding tools according to service contents, when the service person is ready to carry the used tools, the service person is very easy to cause that part of tools forget to carry the tools to the client appointed place, after the tools reach the appointed place, the service person finds that part of tools are not carried, other personnel of the service company are usually informed to send the tools to the client appointed place, or the service person returns to the home service company to retrieve the tools, so that time waste is caused, the working efficiency is synchronously influenced, when the service person returns to the company from the client after the service of the client is finished, the tools are very easy to be left at the client due to negligence, and time waste is caused when the tools are returned to the client, and if the tools are not returned to the client is not wasted in use of the tools.
In view of this, there is a need for a home service system that can both remind service personnel to go to a client with a corresponding tool and prevent service personnel from leaving the tool on the client.
Disclosure of Invention
In order to make up for the defects of the prior art and solve the problem that the service personnel easily miss carried articles when going to service and returning after completing the service, the invention provides a household service system.
The technical scheme adopted for solving the technical problems is as follows: the invention relates to a household service system, which comprises a management center, a client and service supplies, wherein the management center is used for receiving, processing and storing various data generated during the operation of the system, the client is used for a client to know and select household service items, and the service supplies are articles which are needed to be used in the work of service personnel.
The management center comprises a matching module, a connecting module, a display module and a database, wherein data exchange is carried out between the client and the management center through the connecting module, the display module is used for displaying data generated when the household service system operates, and the database stores data generated during operation of the household service system, data of household service items provided by a household company, data of household service personnel and data of household service supplies.
The client comprises a user version and a service version, the client of the user version is provided for a client to use, the client of the service version is provided for a service person to use, the client of the user version comprises a selection module, the client submits the requirement to a matching module through the client of the user version, the matching module calls data in a database to match a household service item and the service person required by the client, the client selects the required household service item and the service person required by the selected household service item through the selection module on the client of the user version, and the selection module sends information selected by the client to the matching module;
The service article comprises a working suit and tools, the working suit is required to be worn when the service personnel goes out to work, a first positioning device is arranged in the working suit, the first positioning device takes a hardware serial number of internal hardware of the first positioning device as a first number, and the first positioning device is connected with the management center through a network;
the tool is internally provided with a second positioning device, the second positioning device takes a hardware serial number of internal hardware of the second positioning device as a second serial number, and the second positioning device is connected with the management center through a network;
the matching module distributes work clothes and tools for service personnel according to the first number and the second number, the service personnel obtains the work clothes and the tools according to the first number and the second number distributed by the matching module, and the service personnel carries the distributed tools and then goes to a customer designated place for service;
preferably, the surface of the work clothes is adhered with a plurality of positioning patches through magic tapes, the positioning patches are placed around a working space of a client appointed place after the service personnel arrive at the client appointed place, the positioning patches are automatically started after being placed and are connected with the management center through a network, the positioning patches are mutually connected after being placed to form a first electronic fence, and the first electronic fence is used for monitoring the working condition of the service personnel at the client appointed place;
Preferably, the management center further comprises a reward and punishment module, the reward and punishment module is used for carrying out the top-up or punishment on the service personnel, the client side of the user version comprises a feedback module, the feedback module is used for giving out evaluation and quality grade after the service personnel finish service, the feedback module uploads the evaluation of the client and stores the evaluation into a database, the reward and punishment module comprises a calculation unit and a ranking unit, the calculation unit calls data stored in the database to comprehensively calculate to obtain the working efficiency of the service personnel, the ranking unit ranks the service personnel from high to low according to the working efficiency obtained by the calculation unit and the client evaluation and quality grade obtained by the feedback module, the service personnel which are close to the top in the ranking obtained by the ranking unit are subjected to top-up, and the service personnel which are close to the top in the ranking obtained by the ranking unit are subjected to punishment;
preferably, the management center comprises a talent showing module, the talent showing module calls ranking lists about service personnel obtained by ranking units of the reward and punishment module, the talent showing module calls information of the service personnel in the first 30% of each ranking list from a database, the talent showing module sends the information of the called service personnel to a selection module of a client of a user edition through a connection module, and a client selects the service personnel for performing home service for the client through the selection module of the client of the user edition;
Preferably, the selection module comprises a service item unit and an outgoing item unit, the customer selects a household service item and a service person through the service item unit, the customer automatically jumps and displays the outgoing item unit through the customer end of a user version after the service person is selected through the service item unit, the outgoing item unit displays the option of whether the service person goes out during working, and the customer selects the option of whether to go out according to the service item selected by the customer on the outgoing item unit;
preferably, the management center further comprises a tool management module, and the tool management module comprises a classification unit;
the classifying unit is used for classifying the service supplies used by each service item;
preferably, the service articles used by the service staff are stored in tool rooms, tools or tool racks which are specially used for storing the service articles in the home administration company, wherein cameras are installed in the tool rooms and are connected with the management center through a network, and the cameras are used for monitoring whether the service staff place the service articles in order to the tool rooms according to the placing requirements of the service articles;
Preferably, the tool management module comprises a recording unit for recording a tool cleaning record, a tool maintenance record and a tool disinfection record;
the tool cleaning record is used for recording the frequency of tool cleaning, the tool maintenance record is used for recording the maintenance frequency of tools, and the tool disinfection record is used for recording the tool disinfection frequency;
preferably, the client of the service version comprises a work feedback unit, the work feedback unit is used for feeding back the working condition to the management center through a video or a field picture, and the work feedback unit transmits information to the management center through the network through the client;
preferably, before the service personnel goes to the appointed place of the customer, the service personnel carries all service articles to go to the disinfection room for disinfection, the camera is internally mounted in the disinfection room, the camera pass through the network with the management center is connected, and the customer end of user version can connect the management center and call the service personnel and service articles sterile process for the customer to look over.
The beneficial effects of the invention are as follows:
1. the invention relates to a household service system, which is characterized in that a management center, a first positioning device and a second positioning device are arranged: the positioning module of the management center can obtain the position information of the first positioning device and the second positioning device, then the obtained position information is loaded on a map and displayed on a display screen, so that the specific positions of the first positioning device and the second positioning device on the map can be obtained, the positioning module finds that the moving tracks of the numbers of the first positioning device and the second positioning device coincide and synchronously move, and then the corresponding service personnel are judged to carry all tools distributed by the management center for the service personnel, and missing or forgetting to carry the tools when the service personnel go out to work can be effectively avoided.
2. According to the household service system, a tool room and a camera are arranged; the tool room internally mounted has the camera, the camera passes through the network and is connected with management center and transmits the picture to the display screen for whether the staff looks over the inside instrument of tool room through the display screen and puts as required, the staff still can look over the phenomenon action of service personnel when getting the instrument and returning the instrument through the display screen, the supervision service personnel has the random to get and put when getting and returning the instrument, use through the cooperation of camera and first positioner, second positioner, can prevent that the service personnel from taking back the inside instrument of company to the use of oneself through management center and display screen real-time supervision instrument's position, avoid the instrument to lose.
Drawings
The invention is further described below with reference to the accompanying drawings.
FIG. 1 is a schematic flow chart of the present invention;
Detailed Description
The invention is further described in connection with the following detailed description in order to make the technical means, the creation characteristics, the achievement of the purpose and the effect of the invention easy to understand.
As shown in fig. 1, the present invention provides a home service system, which is characterized in that: the system comprises a management center, a client and service supplies, wherein the management center is used for receiving, processing and storing various data generated during the operation of the system, the client is used for a client to know and select household service items, and the service supplies are the articles required to be used by service personnel during the work;
The management center comprises a matching module, a connecting module, a display module and a database, wherein data exchange is carried out between the client and the management center through the connecting module, the connecting module is connected by using a 4G network and a 5G network, the display module is a display screen and is used for displaying data generated when the household service system operates, and the database stores data generated during operation of the household service system, data of household service items provided by a household company, data of household service personnel and data of household service articles;
the client of the user edition is provided for a client to use, the client of the service edition is provided for a service person to use, the client of the user edition comprises a selection module, the client submits the requirement to a matching module through the client of the user edition, the matching module calls data in a database to match a household service item and the service person required by the client, the matching module sends the given data of the household service item and the data of the household service person to the selection module of the client of the user edition to be selected by the client, the client selects the required household service item and the service person required by the selected household service item on the client of the user edition through the selection module, and the selection module sends information selected by the client to the matching module;
The service article comprises a working suit and tools, the working suit is required to be worn when the service personnel goes out to work, a first positioning device is arranged in the working suit, the first positioning device takes a hardware serial number of internal hardware of the first positioning device as a first number, and the first positioning device is connected with the management center through a network;
the tool is internally provided with a second positioning device, the second positioning device takes a hardware serial number of internal hardware of the second positioning device as a second serial number, and the second positioning device is connected with the management center through a network;
the matching module distributes work clothes and tools for service personnel according to the first number and the second number, the service personnel obtains the work clothes and the tools according to the first number and the second number distributed by the matching module, and the service personnel carries the distributed tools and then goes to a customer designated place for service;
in operation, as shown in fig. 1, when a customer needs to engage in a home service person, the customer uses a mobile communication device to contact a contact manner provided by a customer terminal of a user version with a management center, the mobile communication device is a mobile phone or a tablet, a matching module of the management center comprises a keyword extraction unit, a comparison unit and a grouping unit, after the customer submits the demand to the matching module through the customer terminal of the user version, the matching module extracts keywords from the demand submitted by the customer through the keyword extraction unit, then the keyword extraction unit sends the extracted keywords to the comparison unit, the comparison unit starts to call data of the home service items stored in a database after receiving the keywords, after the comparison keywords are the same as data of one or more home service items stored in the database, the comparison unit sends the data of the one or more home service items as recommended home service items to a selection module on the customer terminal of the user version, after that, the matching module selects (when selecting, the customer needs to stock service items) and then sends the backup service items to the matching module, after receiving the keywords, the matching unit starts to call data of the home service items, the matching module comprises the user terminal after the backup service items and the customer service items are selected, and the user terminal has a rest time matched with the user terminal, and the user terminal has a rest time, the comparison module sends the information of the service personnel meeting the condition to the selection module on the client, and then the client selects the service personnel for service through the selection module again;
The matching module comprises an allocation unit, wherein the database stores tool information required to be used by each household service item, the allocation unit allocates working clothes and tools for service personnel in a random selection mode after calling the data of household service articles stored in the database, and meanwhile, the allocation unit correlates a first number and a second number corresponding to the working clothes and tools allocated to the same service personnel to form a group;
after the distribution unit distributes the working clothes and the tools, the distribution unit sends a first number and a second number which form a group to a client side of the service edition, so that service personnel are informed of the numbers of the working clothes and the tools which need to be picked up by the service personnel, then the service personnel pick up the corresponding working clothes and tools according to the first number and the second number, meanwhile, the management center further comprises a reading device, the reading device is connected with the management center through a network, when the distribution unit sends the first number of the working clothes and the second number of the tools to be picked up to the client side of the service edition, the distribution unit also sends the first number and the second number to the reading device, the service personnel need to check the corresponding relation between the first number and the second number through the reading device in the picking up process, and only the first number and the second number can form a group, the service personnel are allowed to pick up the working clothes and the tools, so that the possibility of the service personnel can be effectively reduced;
The management center comprises a positioning module, the positioning module comprises an interface unit, an analysis unit and an integration unit, when a service person wears a corresponding tool to go to a client appointed place, the first positioning device and the second positioning device send the position information of the service person to the analysis unit, the analysis unit calculates and analyzes the position information to obtain longitude and latitude coordinates, meanwhile, the integration unit is connected to a public database of a map service provider, such as a hundred-degree map, a Goldmap, a Google map and the like, to obtain map information, the integration unit integrates the longitude and latitude coordinates with the map information to obtain map data comprising specific positions of the first positioning device and the second positioning device, then the integration unit sends the integrated map data to a display module to be displayed on the display module, and a more visual image is formed, and as the service person, the working garment and the first positioning device, the tool and the second positioning device are not separated from each other, the integration unit finds that the moving tracks of the numbers of the first positioning device and the second positioning device coincide and move synchronously in the integrated map data, and the integration unit automatically judges that the corresponding service person carries the corresponding tool is not allocated to the corresponding tool, and the service person can not carry the corresponding tool to be allocated to the service center when the service person is not allocated to the service center;
If the integration unit judges that the tools carried by the service staff are missing, the integration unit sends an alarm to the client of the service edition through the connection module, and reminds the service staff through sending vibration or voice to the client of the service edition; after the service personnel completes the household service, the service personnel needs to send a service completion notification to the positioning module through the client side of the service edition, and the service personnel can carry all tools to return, and in the process of returning the service personnel, the integrated unit is used for judging the moving track in the integrated map data to determine whether the service personnel carries all tools, so that the service personnel is prevented from missing tools, the working time of the service personnel for returning the tools is effectively prevented from being delayed, the working efficiency is influenced, and the cost waste caused by the loss of the tools is reduced;
after the service personnel arrives at the client-specified place, the service personnel can know that the service place is located indoors or outdoors, then the service personnel sends a message to the positioning module through the client-side of the service edition, and after the positioning module receives the message sent by the service personnel, the positioning module automatically sends a mode switching instruction to the corresponding first positioning device and second positioning device through the connecting module, so that the mode switching instruction is switched into an indoor or outdoor working mode: when a service person works in a room, the first positioning device and the second positioning device start an internally mounted UWB positioning system to realize accurate positioning of the indoor position; when a service person works outdoors, the first positioning device and the second positioning device start the GPS positioning system carried in the first positioning device and the second positioning device, and the position of the service person outdoors is determined.
As one implementation mode of the invention, a plurality of positioning patches are adhered to the surface of the work clothes through magic tapes, the positioning patches are placed around a working space of a customer designated place after a service person arrives at the customer designated place, the positioning patches are automatically started after being placed and are connected with the management center through a network, the positioning patches are mutually connected after being placed to form a first electronic fence, and the first electronic fence is used for monitoring the working condition of the service person at the customer designated place;
when the system works, as shown in fig. 1, a plurality of positioning patches are adhered to the surface of the work clothes by using the magic tape, after a service person arrives at a customer designated place, the positioning patches adhered to the surface of the work clothes are uncovered and placed around a work space of the designated place, as the micro switch is arranged in the positioning patches, after the positioning patches are placed, the micro switch is triggered, so that the positioning patches are automatically opened and started up to form a first electronic fence by connecting the positioning patches through Bluetooth, then the positioning patches are connected with a management center through a network, the first electronic fence comprises but not limited to the position, the range and the shape of the first electronic fence, the information is uploaded to an analysis unit in the positioning module, then the analysis unit calculates and analyzes the map data obtained by the analysis unit and map data obtained by the interface unit, the map including the position information of the first electronic fence is obtained, and then the integrated unit sends the map data to a display module to display the first electronic fence formed by the plurality of positioning patches on the display screen of the management center;
The UWB positioning system in the positioning paste and the UWB positioning systems carried in the first positioning device and the second positioning device are mutually positioned, and the moving track of the first positioning device and the second positioning device in the first electronic fence formed by the positioning paste is determined;
the analysis unit in the positioning module calculates and analyzes the received information of the position, the range and the shape of the positioning patch to obtain the area of the working space where the service personnel are located, then the analysis unit stores the calculated area in a database, and the positioning module records and stores the time of starting to receive and stopping to receive the information of the first electronic fence uploaded by the positioning patch in the database respectively.
As one embodiment of the invention, the management center further comprises a reward and punishment module, the reward and punishment module is used for carrying out the work total time consumption of the service personnel and punishment, the client side of the user version comprises an evaluation feedback unit, the evaluation feedback unit is used for giving an evaluation and a quality grade after the service personnel finishes service, the evaluation feedback unit uploads and stores the evaluation of the client into a database, the reward and punishment module comprises a calculation unit and a ranking unit, the calculation unit calls the time for starting to receive and stop receiving the information of the first electronic fence uploaded by the positioning module stored in the database to calculate and obtain the work total time consumption of the service personnel, then the calculation unit calculates and obtains the work efficiency of the service personnel through the work total time consumption of the service personnel and the area of the work space stored in the database, and the ranking unit ranks the service personnel from high to low according to the work efficiency obtained by the calculation unit and the client evaluation and the quality grade obtained by the evaluation feedback unit respectively, the service personnel in front of the ranking unit receives the ranking table and punishment after the service personnel obtained by the ranking unit receives the ranking table;
In operation, as shown in fig. 1, since the positioning module needs to keep the positioning patch on when receiving the information of the first electronic fence, and the positioning patch is only placed around the working space and started when the service personnel works, the time when the positioning module starts to receive and stop to receive the information of the first electronic fence uploaded by the positioning patch can be used as the time when the service personnel starts to work and ends, so that the total time consumption of the service personnel work is calculated according to the time consumption of the service personnel work, and then the calculation unit calculates the working efficiency of the service personnel according to the total time consumption of the service personnel work and the area of the working space where the service personnel is located recorded in the database;
the service personnel who is close to the ranking that ranking unit obtained receive the top in the rank, carry out the notification to the service personnel who is close to the top in the rank and show to give corresponding material supervision, encourage other service personnel to learn to the service personnel that shows outstanding, simultaneously, the service personnel who is close to the ranking that ranking unit obtained gives corresponding punishment, makes the service personnel constantly compensate self not enough, improves self working skill.
As one embodiment of the invention, the management center comprises a talent showing module, the talent showing module calls ranking lists about service personnel obtained by ranking units of the reward and punishment module, the talent showing module calls information of the service personnel in the first 30% of each ranking list from a database, the talent showing module sends the information of the called service personnel to a selection module of a client of a user edition through a connection module, and a client selects the service personnel for performing home service for the service personnel through the selection module of the client of the user edition;
During operation, as shown in fig. 1, after the talent display module retrieves the information of the service personnel from the database, the talent display module synchronously sends the retrieved information of the service personnel to the comparison unit, the comparison unit compares the working time of the service personnel with the service start time of the customer remarks, when the working time of the service personnel comprises the service start time of the customer remarks, the comparison module sends the information of the service personnel meeting the condition to the talent display module, then the talent display module sends the received information of the service personnel to the selection module of the customer terminal of the user edition, then the customer selects the service personnel for service through the selection module, and the customer can preferentially see the service personnel showing outstanding when selecting the corresponding service items through the information of the service personnel in the ranking lists displayed in the talent display module, for example, the customer needs a service personnel with high working efficiency of home maintenance service items, the talent display module takes time to select the service personnel with the shortest service items according to the service personnel with outstanding working efficiency, and then the talent display module can rapidly select the service personnel with the corresponding recommended service lists for the customer.
As one embodiment of the invention, the selection module comprises a service item unit and an outgoing item unit, a customer selects a household service item and a service person through the service item unit, the customer automatically jumps and displays the outgoing item unit through the customer end of a user version after the service person is selected through the service item unit, the outgoing item unit displays the option of whether the service person goes out during working, and the customer selects the option of whether to go out according to the service item selected by the customer on the outgoing item unit;
when the service personnel are selected by the customer, as shown in fig. 1, the user page of the customer will automatically jump to the interface of the outgoing item unit, so as to display the option of selecting whether the selected service personnel go out for the customer to select, and the customer automatically judges whether the service personnel have the necessity of going out during the working according to the content of the service item:
if the service personnel do not have the necessity of going out, the client does not need to check whether to go out or not, and the selected service personnel are not allowed to go out in the working period;
if the service personnel of the service item selected by the client needs to go out during the working period, the client should check whether to go out the option when selecting the service personnel, and the selected service personnel is allowed to go out during the working period;
When the customer finishes checking whether the outgoing options are selected, the outgoing item unit sends the selection of the customer to a display module of the management center for the operator to check, the operator judges whether the outgoing options selected by the customer are reasonable or not according to the requirements of the corresponding service items, the unreasonable outgoing options are communicated with the customer, then the customer is self-modified, and meanwhile, if the service operator does not recognize the customer and the management center to automatically judge the outgoing options, the service operator requests the operator to communicate with the customer again through the management center and judge;
in the working process, after an integration unit in the positioning module finds that the moving track of the first positioning device and/or the second positioning device exceeds the position of the first electronic fence in the integrated map data, the integration unit reads a selection result of a client in the outgoing item unit on an outgoing item or not through a connection module:
if the customer needs the service personnel to go out, the integration unit object does not act;
the client does not need the service personnel to go out, the integration unit sends out a prompt to the client of the service edition and the display module of the management center through the connection module at the same time, the service personnel is prevented from privately going out to process things irrelevant to the work in the working period, and the service personnel is effectively prevented from processing the things going out or processing the things irrelevant to the work in the working period.
As one embodiment of the present invention, the management center further includes a tool management module, where the tool management module includes a classification unit, the classification unit is configured to classify service articles used by each service item, and the classification unit stores classification results in a database;
in operation, as shown in fig. 1, the classifying unit distinguishes the service articles according to the category of the service item and classifies the storage positions according to the category of the service item, then the corresponding first number and second number are used for storing the remarks in the database, the staff places the service articles in the storage positions classified by the classifying unit according to the classification of the classifying unit, and then the service staff retrieves the service articles according to the first number and second number received by the client of the service edition and the remarks to the corresponding storage positions, so that the service staff can quickly retrieve the corresponding service articles, and the retrieval time of the service articles is saved;
when the service personnel go out to finish working and return the service supplies used by the company for returning, the service supplies used by the service personnel are checked and recorded by the staff, and then the service supplies are stored at the storage positions divided by the classification units according to the requirements by the staff, so that the next service personnel can get and use the service supplies conveniently.
As an implementation mode of the invention, the service articles used by the service staff are stored in tool rooms, tool or tool racks which are specially used for storing the service articles in the home company, wherein cameras are installed in the tool rooms and are connected with the management center through a network, pictures shot by the cameras are stored in a database for at least one month, and the cameras are used for monitoring whether the service staff place the service articles to the tool rooms in order according to the placement requirements of the service articles;
during operation, as shown in fig. 1, a camera is installed in the tool room and is connected with a management center through a network, so that pictures shot by the camera are transmitted to a display module, and further, a worker checks whether service articles in the tool room are placed according to requirements through a display screen;
the staff can also check the actions of the service staff when the service staff gets the service articles and returns the service articles through the display screen, and the supervision service staff gets and returns the service articles randomly;
the camera is used for shooting pictures when the service articles return and is matched with the positioning device inside the service articles, the positions of the service articles can be monitored through the positioning module, and the service personnel are prevented from taking back tools inside the company to home for use, so that the tools are prevented from being lost.
As one embodiment of the present invention, the tool management module includes a recording unit for recording a tool cleaning record, a tool maintenance record, and a tool sterilization record;
the tool cleaning record is used for recording the frequency of tool cleaning, the tool maintenance record is used for recording the maintenance frequency of tools, and the tool disinfection record is used for recording the tool disinfection frequency;
during working, as shown in fig. 1, when a service person goes out and finishes working, the service person transfers the picked service articles to a worker in a tool room, the worker cleans foreign matters on the surface of the returned service articles and correspondingly records the numbers of the cleaned service articles on tool cleaning records, the worker needs to check the service articles in the process of cleaning the service articles, and when the service articles are seriously worn in the checking process, the service articles are required to be timely sent to the worker specially responsible for maintaining the service articles in a household service company, the worker responsible for maintaining the service articles maintains or replaces the service articles seriously worn, and the corresponding numbers of the service articles are recorded on the tool maintenance records;
The tool management module automatically stores the data into the database, a worker can check tool cleaning records and tool maintenance records stored in the database through the display screen, and meanwhile, the worker judges the service life of the service articles according to the tool cleaning records and the tool maintenance records recorded in the database, and the service life of the service articles can be effectively prolonged by regularly maintaining the service articles by the worker responsible for tool maintenance;
after the service articles are cleaned and maintained, the service articles are disinfected by a worker specially responsible for disinfecting the service articles in the home service company, the tool disinfection can be performed by high-temperature disinfection or ultraviolet lamp disinfection, after the service articles are disinfected, the number of the disinfected service articles is recorded on a tool disinfection record by the worker specially responsible for disinfecting the service articles in the home service company, then the disinfected service articles are transferred to the worker working in a tool room by the worker responsible for disinfecting the service articles, and then the disinfected service articles are placed in storage positions divided by a classification unit by the worker in the tool room; staff responsible for service article disinfection during epidemic situation must disinfect service articles according to service article disinfection requirement, and user's version's customer end can connect the database and call service article disinfection process and instrument disinfection record and supply the customer to look over before customer selects service item and service personnel to can effectively reduce the customer's mind in the epidemic situation and worry, and then improve the image of company at the customer end.
As one embodiment of the present invention, the client of the service edition includes a work feedback unit;
the work feedback unit is used for feeding back the working condition to the management center through a video or a field picture, and the work feedback unit transmits information to the management center through a network through the transfer of a client;
when the service personnel arrive at a client appointed place, as shown in fig. 1, the service personnel start working, when the service personnel find that the service personnel cannot complete the working within a specified time in the working process, a message is sent to a management center through a working feedback unit and is displayed on a display screen through a display module, the service personnel negotiate whether to agree with the client to prolong the working time of the service project after seeing the message, and if the client does not agree to prolong the working time, the service personnel manually coordinate and dispatch other service personnel to assist in completing the service project;
after the work is finished, a service person contacts with a management center through a work feedback unit, the work person carries out primary acceptance on the work result of the service person through a video or a field picture transmitted by the work feedback unit, a place with unqualified acceptance is informed to the corresponding service person through the work feedback unit, the service person timely carries out correction, after the acceptance, the service person communicates with a client through a connecting module, the video or the picture fed back by the service person on the field is transmitted to a client side of a user version at the client side for the client to carry out secondary acceptance, and after the customer accepts the work result of the service person, the service person side can carry tools to return to a company;
When the customer needs to temporarily decide to adjust the content of the service item, the customer needs to send a message to the management center through the customer end of the user version in time, the management center displays the message on the display screen through the display module after receiving the message, the staff member communicates with the customer after seeing the message, after the customer communicates with the staff member and agrees, the staff member confirms the service item to be adjusted with the customer, and then the staff member sends the message to the customer end of the service version in the corresponding staff member in time through the connection module to inform the staff member about the change of the content of the service item, and meanwhile, the staff member informs other staff members to send corresponding tools or coordinate other staff members to assist in completing the adjusted content according to the adjusted service item.
As an implementation mode of the invention, before the service personnel starts to go to a customer designated place, the service personnel carries all service articles to go to a disinfection room for disinfection, a camera is arranged in the disinfection room and is connected with the management center through a network, and a client of a user version is connected with the management center and invokes a disinfection process of the service personnel and the service articles for viewing by the customer;
During operation, as shown in fig. 1, before a service person starts to go to a designated place of a client, the service person carries all service articles to go to a disinfection room for disinfection, the disinfection room is a place for disinfecting the service articles inside a household service company, a camera is installed inside the disinfection room, the camera inside the disinfection room is connected with a management center through a network and stores a shot picture in a database, the client of a user edition can be connected with the database and call the disinfection process of the service person and the service articles for the client to check, the doubt of the client is effectively reduced, and the image of the household service company and the professional degree of the household service company are improved.
The specific operation flow is as follows:
when the matching module of the management center works, the matching module comprises a keyword extraction unit, a comparison unit and a grouping unit, after a customer submits a requirement to the matching module through a customer terminal of a user edition, the matching module extracts keywords from the requirement submitted by the customer through the keyword extraction unit, then the comparison unit starts to call data of a household service item stored in a database to be compared with the keywords, when the data of the household service item and the keywords are identical, the comparison unit sends the data of the household service item to a selection module on the customer terminal of the user edition, then the customer selects the household service item through the selection module, the selection module sends selection information of the customer to the matching module after the customer selection is completed, after the matching module receives the selection information of the customer, the comparison module calls data of household service personnel stored in the database again, and when the working time of the service personnel comprises service starting time of the customer remarks, the comparison module sends information of the service personnel meeting the condition to the selection module on the customer terminal, and then the customer selects the service personnel for service through the selection module again;
The matching module comprises an allocation unit, wherein the database stores tool information required to be used by each household service item, the allocation unit allocates working clothes and tools for service personnel in a random selection mode after calling the data of household service articles stored in the database, and meanwhile, the allocation unit correlates a first number and a second number corresponding to the working clothes and tools allocated to the same service personnel to form a group;
after the distribution unit distributes the work clothes and the tools, the distribution unit sends the first number and the second number to the client of the service edition, informs service personnel of the numbers of the work clothes and the tools required to be picked up, and then the service personnel picks up the corresponding work clothes and tools according to the first number and the second number;
the management center comprises a positioning module, the positioning module comprises an interface unit, an analysis unit and an integration unit, when a service person wears a work piece to carry corresponding tools to a specified place of a customer, the first positioning device and the second positioning device send own position information to the analysis unit and obtain longitude and latitude coordinates, meanwhile, map information is obtained through the interface unit, then the longitude and latitude coordinates and the map information are integrated through the integration unit to obtain map data comprising specific positions of the first positioning device and the second positioning device, and as the service person is not separated from the work piece, the work piece is not separated from the first positioning device, the tools are not separated from the second positioning device, the integration unit automatically judges that the corresponding service person carries all tools allocated to the service person when the integrated map data find that the first positioning device is overlapped with the movement track numbered by the second positioning device and synchronously move;
After the service personnel arrives at the client-designated place, a message is sent to the positioning module through the client-side of the service edition, and after the positioning module receives the message sent by the service personnel, the positioning module automatically sends a mode switching instruction to the corresponding first positioning device and second positioning device through the connecting module, so that the mode switching instruction is switched into an indoor or outdoor working mode;
after a service person reaches a specified place of a customer, the positioning paste adhered on the surface of the working clothes is uncovered and placed around a working space of the specified place, the positioning paste is automatically opened and a UWB positioning system built in the positioning paste is started, the positioning pastes are mutually connected through Bluetooth to form a first electronic fence, then the positioning paste is connected with a management center through a network, information of the first electronic fence is uploaded to an analysis unit and calculated and analyzed, and the integration unit integrates data obtained by the analysis unit and map data obtained by an interface unit to obtain a map comprising position information of the first electronic fence;
the UWB positioning system in the positioning paste and the UWB positioning systems carried in the first positioning device and the second positioning device are mutually positioned, and the moving track of the first positioning device and the second positioning device in the first electronic fence formed by the positioning paste is determined;
The service personnel which are positioned in front of the ranking and are obtained by the ranking unit are subjected to the top of the ranking, and the service personnel which are positioned in back of the ranking and are obtained by the ranking unit give corresponding punishment;
the talent display module is used for synchronously transmitting the information of the retrieved service personnel to the comparison unit after the information of the service personnel is retrieved from the database, the comparison unit is used for comparing the working time of the service personnel with the service start time of the customer remarks, the information of the service personnel meeting the condition by the comparison module is transmitted to the talent display module under the condition that the working time of the service personnel comprises the service start time of the customer remarks, the talent display module is used for transmitting the received information of the service personnel to the selection module of the customer terminal of the user edition, and then the customer selects the service personnel for service through the selection module;
after the client selects the corresponding service personnel, the client page of the user version automatically jumps to the interface of the outgoing project unit, so that the option of selecting whether the selected service personnel goes out is displayed for the client to select, and the client automatically judges whether the service personnel has a need to go out during the working period according to the service project content;
The classifying unit distinguishes the service articles according to the categories of the service items and classifies the storage positions according to the categories of the service items, and then the corresponding first numbers and second numbers in the database are used for remarking the storage positions;
when the service personnel go out to finish working and return to the company to return the service supplies used by the company, the service supplies used by the service personnel are checked and recorded by the staff, and then the service supplies are stored at the storage positions divided according to the classified units by the staff according to the requirements;
the tool room is internally provided with a camera, pictures shot by the camera are transmitted to the display module, and a worker checks whether service articles in the tool room are placed according to requirements through the display screen, and monitors whether the service workers take and return the service articles or not at will;
when the service personnel go out and finish the work, the picked service articles are transferred to the personnel in the tool room, the personnel clean the foreign matters on the surface of the returned service articles and correspondingly record the numbers of the cleaned service articles on the tool cleaning record, the personnel need to check the service articles in the process of cleaning the service articles, when the service articles are seriously worn in the checking process, the service articles are required to be timely sent to the personnel specially responsible for maintaining the service articles in the home service company, the personnel responsible for maintaining the service articles maintain or replace the service articles seriously worn, and the numbers of the corresponding service articles are recorded on the tool maintenance record;
After the service supplies are cleaned and maintained, a worker specially responsible for disinfecting the service supplies in the home service company disinfects the cleaned and maintained service supplies, the number of the disinfected service supplies is recorded on a tool disinfection record, then the worker responsible for disinfecting the service supplies transfers the disinfected service supplies to a worker working in a tool room, and then the worker in the tool room places the disinfected service supplies in storage positions divided by the classification units;
when a service person arrives at a client appointed place and starts working, in the working process, when the service person finds that the service person cannot complete the work within a specified time, a message is sent to a management center through a work feedback unit and is displayed on a display screen through a display module, after the service person sees the message, the service person negotiates with the client to judge whether to agree to prolong the working time of the service project, if the client does not agree to prolong the working time, the service person manually coordinates and dispatches other service persons to assist in completing the service project;
after the work is finished, a service person contacts with a management center through a work feedback unit, the work person carries out primary acceptance on the work result of the service person through a video or a field picture transmitted by the work feedback unit, a place with unqualified acceptance is informed to the corresponding service person through the work feedback unit, the service person timely carries out correction, after the acceptance, the service person communicates with a client through a connecting module, the video or the picture fed back by the service person on the field is transmitted to a client side of a user version at the client side for the client to carry out secondary acceptance, and after the customer accepts the work result of the service person, the service person side can carry tools to return to a company;
When a customer needs to temporarily decide to adjust the content of a service item, the customer needs to send a message to a management center through a customer end of a user version in time, the management center displays the message on a display screen through a display module after receiving the message, a worker communicates with the customer after seeing the message, after the customer communicates with the worker and agrees, the worker confirms the service item to be adjusted with the customer, and then the worker sends the message to the customer end of the service version in the corresponding service personnel hand in time through a connection module to inform the service personnel about the change of the content of the service item, and meanwhile, the worker informs other service personnel to send corresponding tools or coordinate the other service personnel to assist in completing the adjusted working content according to the adjusted service item;
before the service personnel go out to the appointed place of customer end, the service personnel carries all service articles to go to the disinfection room for disinfecting, and the disinfection room is the place that is used for disinfecting service articles inside the home-use service company.
The foregoing has shown and described the basic principles, principal features and advantages of the invention. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, and that the above embodiments and descriptions are merely illustrative of the principles of the present invention, and various changes and modifications may be made without departing from the spirit and scope of the invention, which is defined in the appended claims. The scope of the invention is defined by the appended claims and equivalents thereof.

Claims (5)

1. A home services system, characterized by: comprises a management center, a client and service supplies, wherein the management center is used for receiving, processing and storing various data generated during the operation of the system, the client is used for knowing and selecting household service items by clients, the service supplies are the articles required to be used by service personnel,
the management center comprises a matching module, a connecting module, a display module and a database, wherein the data exchange is carried out between the client and the management center through the connecting module, the display module is used for displaying the data generated when the home service system operates, the database stores the data of the home service system generated during operation, the data of the home service items provided by the home company, the data of the home service personnel and the data of the home service articles,
the client comprises a user version and a service version, the client of the user version is provided for a client to use, the client of the service version is provided for a service person to use, the client of the user version comprises a selection module, the client submits the requirement to a matching module through the client of the user version, the matching module calls data in a database to match a household service item and the service person required by the client, the client selects the required household service item and the service person required by the selected household service item through the selection module on the client of the user version, and the selection module sends information selected by the client to the matching module;
The service article comprises a working suit and tools, the working suit is required to be worn when the service personnel goes out to work, a first positioning device is arranged in the working suit, the first positioning device takes a hardware serial number of internal hardware of the first positioning device as a first serial number, the first positioning device is connected with the management center through a network,
the tool is internally provided with a second positioning device, the second positioning device takes a hardware serial number of internal hardware of the second positioning device as a second serial number, the second positioning device is connected with the management center through a network,
the matching module distributes work clothes and tools for service personnel according to the first number and the second number, the service personnel obtains the work clothes and the tools according to the first number and the second number distributed by the matching module, and the service personnel carries the distributed tools and then goes to a customer designated place for service;
the surface of the work clothes is adhered with a plurality of positioning patches through magic tapes, the positioning patches are placed around a working space of a customer designated place after a service person arrives at the customer designated place, the positioning patches are automatically started after being placed and are connected with the management center through a network, the positioning patches are mutually connected after being placed to form a first electronic fence, and the first electronic fence is used for monitoring the working condition of the service person at the customer designated place;
The management center further comprises a reward and punishment module, the reward and punishment module is used for carrying out the top-in-the-sun or punishment on the service personnel, the client side of the user version comprises a feedback module, the feedback module is used for giving out evaluation and quality grades after the service personnel finish service, the feedback module uploads and stores the evaluation of the client into a database, the reward and punishment module comprises a calculation unit and a ranking unit, the calculation unit calls data stored in the database to comprehensively calculate to obtain the working efficiency of the service personnel, the ranking unit ranks the service personnel from high to low according to the working efficiency obtained by the calculation unit and the client evaluation and quality grades obtained by the feedback module, the service personnel in front of the ranking obtained by the ranking unit are subjected to the top-in-the-sun, and the service personnel in the ranking obtained by the ranking unit are subjected to punishment;
the management center comprises a talent showing module, wherein the talent showing module calls ranking lists about service personnel, which are obtained by a ranking unit of a reward and punishment module, the talent showing module calls information of the service personnel, which are the first 30% in each ranking list, from a database, the talent showing module sends the information of the called service personnel to a selection module of a client of a user edition through a connection module, and a client selects the service personnel for performing the household service for the client of the user edition through the selection module of the client of the user edition;
The selection module comprises a service item unit and an outgoing item unit, wherein a customer selects a household service item and a service person through the service item unit, the customer automatically jumps and displays the outgoing item unit through the customer end of a user version after the service person is selected through the service item unit, the outgoing item unit displays options of whether the service person goes out during working, and the customer selects the options of whether to go out according to the service item selected by the customer on the outgoing item unit;
the client of the service edition comprises a work feedback unit,
the work feedback unit is used for feeding back the working condition to the management center through a video or a field picture, and the work feedback unit transmits information to the management center through a network through the transfer of a client;
when a service person arrives at a client appointed place and starts working, in the working process, when the service person finds that the service person cannot complete the work within a specified time, a message is sent to a management center through a work feedback unit and is displayed on a display screen through a display module, after the service person sees the message, the service person negotiates with the client to judge whether to agree to prolong the working time of the service project, if the client does not agree to prolong the working time, the service person manually coordinates and dispatches other service persons to assist in completing the service project;
After the work is finished, a service person contacts with a management center through a work feedback unit, the work person carries out primary acceptance on the work result of the service person through a video or a field picture transmitted by the work feedback unit, a place with unqualified acceptance is informed to the corresponding service person through the work feedback unit, the service person timely carries out correction, after the acceptance, the service person communicates with a client through a connecting module, the video or the picture fed back by the service person on the field is transmitted to a client side of a user version at the client side for the client to carry out secondary acceptance, and after the customer accepts the work result of the service person, the service person side can carry tools to return to a company;
when the customer needs to temporarily decide to adjust the service item content, the customer needs to send a message to a management center through a customer end of a user version in time, the management center displays the message on a display screen through a display module after receiving the message, a worker communicates with the customer after seeing the message, after the customer communicates with the worker and agrees, the worker confirms the service item to be adjusted with the customer, and then the worker sends the message to the customer end of the service version in the corresponding service personnel hand through a connection module in time to inform the service personnel about the change of the service item content, and meanwhile, the worker takes the service according to the adjustment
The business needs to inform other service personnel to dispatch corresponding tools or coordinate other service personnel to assist in completing the adjusted work
As content.
2. A home service system according to claim 1, wherein: the management center also comprises a tool management module, the tool management module comprises a classification unit,
the classifying unit is used for classifying the service supplies used by each service item.
3. A home service system according to claim 1, wherein: the service articles used by the service staff are stored on tool rooms, tools or tool racks which are specially used for storing the service articles in the home administration company, cameras are installed in the tool rooms and are connected with the management center through a network, and the cameras are used for monitoring whether the service staff place the service articles to the tool rooms in order according to the placing requirements of the service articles.
4. A home service system according to claim 3, wherein: the tool management module comprises a recording unit, wherein the recording unit is used for recording tool cleaning records, tool maintenance records and tool disinfection records;
The tool cleaning record is used for recording the frequency of tool cleaning, the tool maintenance record is used for recording the maintenance frequency of tools, and the tool disinfection record is used for recording the tool disinfection frequency.
5. A home service system as claimed in claim 4, wherein: before the service personnel goes to the customer appointed place, the service personnel carries all service articles to go to the disinfection room for disinfection, the indoor side mounting of disinfection has the camera, the camera pass through the network with management center connects, and management center can be connected to the customer end of user version and the sterile process of service personnel and service articles is called for the customer to look over.
CN202210092120.3A 2022-01-26 2022-01-26 Household service system Active CN114626778B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202210092120.3A CN114626778B (en) 2022-01-26 2022-01-26 Household service system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202210092120.3A CN114626778B (en) 2022-01-26 2022-01-26 Household service system

Publications (2)

Publication Number Publication Date
CN114626778A CN114626778A (en) 2022-06-14
CN114626778B true CN114626778B (en) 2023-10-13

Family

ID=81898064

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202210092120.3A Active CN114626778B (en) 2022-01-26 2022-01-26 Household service system

Country Status (1)

Country Link
CN (1) CN114626778B (en)

Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2010235269A (en) * 2009-03-31 2010-10-21 Zenrin Datacom Co Ltd Service providing support system and method
CN108683992A (en) * 2018-05-11 2018-10-19 南昌航空大学 A kind of old man Internet-based, children anti-wander-away platform and anti-method of wandering away
CN109147272A (en) * 2018-09-03 2019-01-04 国网天津市电力公司 Line reminding method is got in violation of rules and regulations by substation based on ultra wide band UWB positioning
CN110569999A (en) * 2019-07-25 2019-12-13 合肥尘洁清洁技术服务有限公司 housekeeping service management system
CN110910042A (en) * 2019-12-04 2020-03-24 浙江华电器材检测研究所有限公司 Electric field high-altitude operation behavior evaluation method and system based on GPS technology
CN110991574A (en) * 2019-11-07 2020-04-10 北京交通大学 RFID-based intelligent supervision system for field tools
CN111768095A (en) * 2020-06-24 2020-10-13 江苏荣泽信息科技股份有限公司 Family service system management method based on block chain
CN111935645A (en) * 2020-07-10 2020-11-13 赛飞特工程技术集团有限公司 Personnel positioning system based on UWB technology

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20150097674A1 (en) * 2013-10-07 2015-04-09 Recon Dynamics, Llc System and method for automatic tool tracking, monitoring, and inventory management

Patent Citations (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2010235269A (en) * 2009-03-31 2010-10-21 Zenrin Datacom Co Ltd Service providing support system and method
CN108683992A (en) * 2018-05-11 2018-10-19 南昌航空大学 A kind of old man Internet-based, children anti-wander-away platform and anti-method of wandering away
CN109147272A (en) * 2018-09-03 2019-01-04 国网天津市电力公司 Line reminding method is got in violation of rules and regulations by substation based on ultra wide band UWB positioning
CN110569999A (en) * 2019-07-25 2019-12-13 合肥尘洁清洁技术服务有限公司 housekeeping service management system
CN110991574A (en) * 2019-11-07 2020-04-10 北京交通大学 RFID-based intelligent supervision system for field tools
CN110910042A (en) * 2019-12-04 2020-03-24 浙江华电器材检测研究所有限公司 Electric field high-altitude operation behavior evaluation method and system based on GPS technology
CN111768095A (en) * 2020-06-24 2020-10-13 江苏荣泽信息科技股份有限公司 Family service system management method based on block chain
CN111935645A (en) * 2020-07-10 2020-11-13 赛飞特工程技术集团有限公司 Personnel positioning system based on UWB technology

Also Published As

Publication number Publication date
CN114626778A (en) 2022-06-14

Similar Documents

Publication Publication Date Title
US11606668B2 (en) System and method for service tracking
CN107924548B (en) System and method for automatically monitoring real-time activity at a location using a wearable device to determine latency
KR101817577B1 (en) Systems and methods for directing personnel to maintain washroom requirements
CN107169711A (en) The intelligent monitoring system and application method of a kind of agricultural product Cold Chain Logistics
JP5372588B2 (en) Organization evaluation apparatus and organization evaluation system
US20070239474A1 (en) Customer Service System and Method
CN109472447A (en) Hotel service intelligent management method, server, system and storage medium
US20200356910A1 (en) Apparatus and method for resturant table management
US20190172578A1 (en) Dispatch management platform for nurse call system
CN109858949A (en) A kind of customer satisfaction appraisal procedure and assessment system based on monitoring camera
US20120321059A1 (en) Methods and systems for monitoring contact center operations
CN114626778B (en) Household service system
US11704993B2 (en) Methods and systems for improved accuracy in hand-hygiene compliance
CN110084336A (en) A kind of prison institute's article management system and method based on wireless location
CN109165848A (en) Project supervision supervisory systems
CN104484979A (en) Intelligent senior care system and intelligent senior care method
US11238380B1 (en) Systems and methods for automated and centralized event detection and facility communication
JP5379213B2 (en) Equipment management system, equipment management method and equipment management program
CN109291066A (en) Control method and device for medical interactive robot
CN107369229A (en) Home intelligent access control system
CN116307969A (en) Unattended intelligent post and control method thereof
CN105953518B (en) Refrigerator
CN114254994A (en) Personal protective equipment cleaning management system
CN114581006A (en) Intelligent ordering method, device, system and storage medium
US20230325948A1 (en) Intelligent hotel background monitoring system convenient for work of disabled persons

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant
GR01 Patent grant