CN110569999A - housekeeping service management system - Google Patents
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- CN110569999A CN110569999A CN201910678555.4A CN201910678555A CN110569999A CN 110569999 A CN110569999 A CN 110569999A CN 201910678555 A CN201910678555 A CN 201910678555A CN 110569999 A CN110569999 A CN 110569999A
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- 238000007726 management method Methods 0.000 claims abstract description 52
- 230000003993 interaction Effects 0.000 claims abstract description 16
- 238000004891 communication Methods 0.000 claims abstract description 8
- 238000011156 evaluation Methods 0.000 claims description 26
- 238000000034 method Methods 0.000 claims description 6
- 238000012986 modification Methods 0.000 claims description 4
- 230000004048 modification Effects 0.000 claims description 4
- 230000009191 jumping Effects 0.000 claims description 3
- 238000012423 maintenance Methods 0.000 claims description 3
- 230000009897 systematic effect Effects 0.000 description 2
- 230000004075 alteration Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
the invention discloses a housekeeping service management system, which comprises an enterprise service management system, a mobile terminal and a server, wherein the enterprise service management system and the mobile terminal are connected with the server through a communication network; the enterprise service management system is used for receiving data which is transmitted by the mobile terminal and is related to the housekeeping service information, making corresponding response according to the data and feeding back the response to the mobile terminal; the system comprises an employee management center, a client management center and a data management center; the mobile terminal is terminal equipment which is downloaded with enterprise housekeeping service software and is in network communication connection with an enterprise service management system, and is used for sending information of a housekeeping service request to a housekeeping company; the enterprise housekeeping service software is internally provided with a reservation module, a payment center, an interaction center and an evaluation center.
Description
Technical Field
The invention relates to the technical field of network management, in particular to a housekeeping service management system.
background
the existing housekeeping service management system can only provide on-line reservation housekeeping service items for consumers, the rest requirements can only be communicated by telephone, the existing housekeeping service management system is not convenient enough, cannot meet the requirement of the consumers for appointing service personnel according to the requirements, can only listen to the housekeeping company to randomly arrange the housekeeping personnel to go to the home for service, and is not intelligent and systematized.
Disclosure of Invention
the objective of the present invention is to provide an housekeeping service management system to solve the above problems in the background art.
In order to achieve the purpose, the invention provides the following technical scheme: a kind of home administration service management system, including enterprise service management system, mobile terminal and server, said enterprise service management system and mobile terminal connect the server through the communication network, the server is used for coordinating the information intercommunication between mobile terminal and the enterprise service management system;
The enterprise service management system is used for receiving data which is transmitted by the mobile terminal and is related to the housekeeping service information, making corresponding response according to the data and feeding back the response to the mobile terminal; the system comprises an employee management center, a client management center and a data management center;
the mobile terminal is terminal equipment which is downloaded with enterprise housekeeping service software and is in network communication connection with an enterprise service management system, and is used for sending information of a housekeeping service request to a housekeeping company; the enterprise housekeeping service software is internally provided with a reservation module, a payment center, an interaction center and an evaluation center.
As a preferred technical solution of the present invention, the employee management center includes an employee information entry unit and an employee information modification unit, and the employee information entry unit is used for entering basic information of an employee, for example: information such as sex, working age, reward and punishment information of the home administration service industry, the number of orders received, the rating rate, the working time, the appointment-able time, the service cost and the like provides reference parameters for selecting home administration service personnel through the mobile terminal; the staff information modifying unit is used for modifying the basic information of the staff.
As a preferred technical solution of the present invention, the customer management center is configured to record basic information of a customer, service reservation time, home service reservation staff reservation, evaluation of an enterprise and home service staff, demand frequency, and the like, provide parameters for customer maintenance work of enterprise customer service staff, and provide a basis for enterprise evaluation staff work quality.
As a preferred technical solution of the present invention, the data management center includes a database and a backup cloud database, the database is used for storing the information data of the enterprise service management system, and the backup cloud database is used for backing up the information data of the enterprise service management system.
As a preferred technical solution of the present invention, the reservation module is configured to reserve home service time for home service staff, an interface of the reservation module is provided with a home service staff list, the list includes information of a plurality of famous home service staff, the information includes basic simple media such as sex and age of the home service staff, reward and punishment information of the home service industry, order receiving quantity, goodness of comment, work time, reserved time, service cost, and the like, and a customer can selectively reserve according to a requirement.
The payment center is used for paying the fee by the customer, a to-be-paid list and a historical payment list are arranged in the payment center, a payment detail for paying the fee by the customer is displayed in the to-be-paid list, the payment detail comprises the seniority information, the service time information, the service item information and the payment amount information of the housekeeping personnel, the historical payment is used for displaying the historical condition of the payment of the user, and the historical condition comprises the seniority information, the service time information, the service item information, the payment amount and the payment time information of the housekeeping personnel who pay the fee.
as a preferred technical scheme of the invention, the interaction center provides a platform for interaction between the client and the enterprise customer service staff, and comprises home service feedback, home service consultation and complaints, wherein the home service feedback is used for the client to provide feedback information to the enterprise customer service staff according to the quality of service; the housekeeping service consultation is used for the client to consult information related to the housekeeping service for customer service staff, so that accurate reservation is facilitated; the complaint is used for expressing the unsatisfactory opinion of the service to the enterprise, including the service attitude, the service quality and the service time of the service personnel.
as a preferable technical scheme of the invention, the evaluation center is used for submitting evaluation information of the client on enterprise service, and simultaneously displaying the evaluation information on an evaluation column for other clients to view and refer.
An operation method for a client to reserve home services in a home services management system comprises the following steps:
step 1, only enterprise housekeeping service software can be downloaded and opened at a mobile terminal;
step 2, clicking the reservation module, jumping out of the list of the housekeeping service personnel on the interface, and selecting the housekeeping service personnel and the reservation service time by the client according to the related information of each housekeeping service personnel in the list;
Step 3, after confirming the reservation service housekeeping personnel and the reservation service time, displaying a payment center on the cross section, and clicking the payment center by the customer to pay;
Step 4, after payment and during service, if the customer changes the original plan, the customer can enter an interaction center to negotiate with customer service personnel, and meanwhile, the customer can also provide the customer service personnel with the information of the requirements, suggestions, satisfaction, dissatisfaction and the like of the customer service personnel before, after service or in the interaction center on the way;
And 5, after the housekeeping service is finished, the client can enter an evaluation center to submit evaluation information of the service, and the information is displayed in an evaluation column for other clients to check and refer.
A method for operating an enterprise service management system in a home service management system, comprising the steps of:
step 1, the enterprise service management system receives relevant household service information transmitted by the mobile terminal in real time, and changes the service information of relevant household service personnel in time according to the information for the customer to check;
step 2, the information is transmitted to a data management center in time, and a backup cloud database is used for backup at the same time;
step 3, timely notifying the reserved home service personnel of the home service object, the home service time, the home service item, the service requirement and the like;
Step 4, replying feedback, consultation and complaint information proposed by the client in real time;
And 5, designating the evaluation table of the current housekeeping service personnel according to the client evaluation, and providing a basis for payroll issuance.
Compared with the prior art, the invention has the beneficial effects that: the invention relates to an housekeeping service management system, which adopts a server to coordinate information intercommunication between an enterprise service management system and a mobile terminal, sends information of client housekeeping requirements to the enterprise service management system through the mobile terminal, and the enterprise service management system makes a response to meet the work of intelligent and systematic booking of housekeeping services on line by a consumer, and meet the requirements of booking, appointing service personnel, paying on line, evaluating on line and the like on line by the consumer, so that the housekeeping service management on the market is more intelligent and systematic.
Detailed Description
The technical solutions in the embodiments of the present invention are clearly and completely described below, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
the invention provides a technical scheme that: a kind of home administration service management system, including enterprise service management system, mobile terminal and server, said enterprise service management system and mobile terminal connect the server through the communication network, the server is used for coordinating the information intercommunication between mobile terminal and the enterprise service management system;
the enterprise service management system is used for receiving data which is transmitted by the mobile terminal and is related to the housekeeping service information, making corresponding response according to the data and feeding back the response to the mobile terminal; the system comprises an employee management center, a client management center and a data management center;
The mobile terminal is terminal equipment which is downloaded with enterprise housekeeping service software and is in network communication connection with an enterprise service management system, and is used for sending information of a housekeeping service request to a housekeeping company; the enterprise housekeeping service software is internally provided with a reservation module, a payment center, an interaction center and an evaluation center.
further, the employee management center includes an employee information entry unit and an employee information modification unit, and the employee information entry unit is used to enter basic information of an employee, for example: the system comprises information such as sex, work age, reward and punishment information of the home administration service industry, order receiving quantity, rating rate, working time, appointment-able time, service cost and the like, and provides reference parameters for selecting home administration service personnel through a mobile terminal; the staff information modifying unit is used for modifying the basic information of the staff.
further, the customer management center is used for recording basic information of customers, service time reservation, home service staff reservation, evaluation of enterprises and home service staff, demand frequency and the like, providing parameters for customer maintenance work of enterprise customer service staff, and providing basis for quality of enterprise evaluation staff.
Further, the data management center comprises a database and a backup cloud database, wherein the database is used for storing the information data of the enterprise service management system, and the backup cloud database is used for backing up the information data of the enterprise service management system.
furthermore, the reservation module is used for reserving home service staff on-site service time, a home service staff list is arranged in an interface of the reservation module, the list comprises information of a plurality of famous home service staff, the information comprises basic brief introduction of the home service staff such as sex and age, reward and punishment information of the home service industry, order receiving quantity, rating rate, on-site time, reserved time, service cost and the like, and the reservation module is used for clients to select reservation according to requirements.
furthermore, the payment center is used for paying the fee by the customer, two lists of to-be-paid and historical payment are arranged in the payment center, the payment detail of the fee to be paid by the customer is displayed in the to-be-paid, the payment detail comprises the seniority information, the service time information, the service item information and the payment amount information of the housekeeping staff, the historical payment is used for displaying the historical condition of the payment of the customer, and the historical condition comprises the seniority information, the service time information, the service item information, the payment amount and the payment time information of the housekeeping staff who pay the fee.
Further, the interaction center provides a platform for interaction between the client and the enterprise customer service staff, and the platform comprises home service feedback, home service consultation and complaints, wherein the home service feedback is used for the client to provide feedback information to the enterprise customer service staff according to the quality of service; the housekeeping service consultation is used for the client to consult information related to the housekeeping service for customer service staff, so that accurate reservation is facilitated; the complaint is used for expressing the unsatisfactory opinion of the service to the enterprise, including the service attitude, the service quality and the service time of the service personnel.
furthermore, the evaluation center is used for submitting evaluation information of the client on the enterprise service, and simultaneously displaying the evaluation information on an evaluation column for other clients to view and refer.
An operation method for a client to reserve home services in a home services management system comprises the following steps:
Step 1, only enterprise housekeeping service software can be downloaded and opened at a mobile terminal;
step 2, clicking the reservation module, jumping out of the list of the housekeeping service personnel on the interface, and selecting the housekeeping service personnel and the reservation service time by the client according to the related information of each housekeeping service personnel in the list;
Step 3, after confirming the reservation service housekeeping personnel and the reservation service time, displaying a payment center on the cross section, and clicking the payment center by the customer to pay;
Step 4, after payment and during service, if the customer changes the original plan, the customer can enter an interaction center to negotiate with customer service personnel, and meanwhile, the customer can also provide the customer service personnel with the information of the requirements, suggestions, satisfaction, dissatisfaction and the like of the customer service personnel before, after service or in the interaction center on the way;
And 5, after the housekeeping service is finished, the client can enter an evaluation center to submit evaluation information of the service, and the information is displayed in an evaluation column for other clients to check and refer.
A method for operating an enterprise service management system in a home service management system, comprising the steps of:
Step 1, the enterprise service management system receives relevant household service information transmitted by the mobile terminal in real time, and changes the service information of relevant household service personnel in time according to the information for the customer to check;
step 2, the information is transmitted to a data management center in time, and a backup cloud database is used for backup at the same time;
step 3, timely notifying the reserved home service personnel of the home service object, the home service time, the home service item, the service requirement and the like;
Step 4, replying feedback, consultation and complaint information proposed by the client in real time;
And 5, designating the evaluation table of the current housekeeping service personnel according to the client evaluation, and providing a basis for payroll issuance.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. the system for managing the household services is characterized by comprising an enterprise service management system, a mobile terminal and a server, wherein the enterprise service management system and the mobile terminal are connected with the server through a communication network;
The enterprise service management system is used for receiving data which is transmitted by the mobile terminal and is related to the housekeeping service information, making corresponding response according to the data and feeding back the response to the mobile terminal; the system comprises an employee management center, a client management center and a data management center;
the mobile terminal is terminal equipment which is downloaded with enterprise housekeeping service software and is in network communication connection with an enterprise service management system, and is used for sending information of a housekeeping service request to a housekeeping company; the enterprise housekeeping service software is internally provided with a reservation module, a payment center, an interaction center and an evaluation center.
2. The housekeeping service management system according to claim 1, wherein the employee management center comprises an employee information entry unit and an employee information modification unit, the employee information entry unit is used for entering basic information of employees, such as: information such as sex, working age, reward and punishment information of the home administration service industry, the number of orders received, the rating rate, the working time, the appointment-able time, the service cost and the like provides reference parameters for selecting home administration service personnel through the mobile terminal; the staff information modifying unit is used for modifying the basic information of the staff.
3. The system according to claim 1, wherein the customer management center is configured to record basic information of the customer, service time reservation, home service staff reservation, evaluation of the enterprise and home service staff, demand frequency, and the like, provide parameters for the customer maintenance work of the enterprise customer service staff, and provide a basis for the enterprise to evaluate the working quality of the staff.
4. The system of claim 1, wherein the data management center comprises a database for storing the information data of the enterprise service management system and a backup cloud database for backing up the information data of the enterprise service management system.
5. The housekeeping service management system according to claim 1, wherein the appointment module is configured to appointment a time when a housekeeping service staff visits a home, an interface of the appointment module is provided with a housekeeping service staff list, the list includes information of a plurality of famous housekeeping service staff, and the information includes basic profiles of sex, working age, and the like of the housekeeping service staff, reward and punishment information of the housekeeping service industry, a number of orders received, a rating rate, a time of visiting a work, an appointment-available time, a service fee, and the like, so that a customer can make an appointment according to a requirement.
6. the system according to claim 1, wherein the payment center is used for paying by the customer, the payment center is provided with a list of to-be-paid and a history payment list, the payment list shows the payment details of the payment required by the customer during the payment, the payment details include the tariff information, service time information, service item information and payment amount information of the household staff, the history payment is used for showing the history of the payment of the customer, and the history includes the tariff information, service time information, service item information, payment amount and payment time information of the payment household staff.
7. the system according to claim 1, wherein the interaction center provides a platform for interaction between the client and the enterprise customer service staff, and comprises a feedback of the home service, a consultation of the home service, and a complaint, wherein the feedback of the home service is used for the client to provide feedback information to the enterprise customer service staff according to the quality of the service; the housekeeping service consultation is used for the client to consult information related to the housekeeping service for customer service staff, so that accurate reservation is facilitated; the complaint is used for expressing the unsatisfactory opinion of the service to the enterprise, including the service attitude, the service quality and the service time of the service personnel.
8. The system according to claim 1, wherein said evaluation center is configured to submit evaluation information of the client on the enterprise service, and display the evaluation information in an evaluation bar for other clients to view and refer to.
9. An operation method for a client to reserve an housekeeping service in a housekeeping service management system is characterized by comprising the following steps:
Step 1, only enterprise housekeeping service software can be downloaded and opened at a mobile terminal;
step 2, clicking the reservation module, jumping out of the list of the housekeeping service personnel on the interface, and selecting the housekeeping service personnel and the reservation service time by the client according to the related information of each housekeeping service personnel in the list;
step 3, after confirming the reservation service housekeeping personnel and the reservation service time, displaying a payment center on the cross section, and clicking the payment center by the customer to pay;
Step 4, after payment and during service, if the customer changes the original plan, the customer can enter an interaction center to negotiate with customer service personnel, and meanwhile, the customer can also provide the customer service personnel with the information of the requirements, suggestions, satisfaction, dissatisfaction and the like of the customer service personnel before, after service or in the interaction center on the way;
and 5, after the housekeeping service is finished, the client can enter an evaluation center to submit evaluation information of the service, and the information is displayed in an evaluation column for other clients to check and refer.
10. A method for operating an enterprise service management system in a home service management system, comprising the steps of:
step 1, the enterprise service management system receives relevant household service information transmitted by the mobile terminal in real time, and changes the service information of relevant household service personnel in time according to the information for the customer to check;
Step 2, the information is transmitted to a data management center in time, and a backup cloud database is used for carrying out backup at the same time;
Step 3, timely notifying the reserved home service personnel of the home service object, the home service time, the home service item, the service requirement and the like;
step 4, replying feedback, consultation and complaint information proposed by the client in real time;
and 5, designating the evaluation table of the current housekeeping service personnel according to the client evaluation, and providing a basis for payroll issuance.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910678555.4A CN110569999A (en) | 2019-07-25 | 2019-07-25 | housekeeping service management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910678555.4A CN110569999A (en) | 2019-07-25 | 2019-07-25 | housekeeping service management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110569999A true CN110569999A (en) | 2019-12-13 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910678555.4A Withdrawn CN110569999A (en) | 2019-07-25 | 2019-07-25 | housekeeping service management system |
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| Country | Link |
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| CN (1) | CN110569999A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112884293A (en) * | 2021-01-27 | 2021-06-01 | 昆山国禾信息科技有限公司 | Intelligent management system for household services |
| CN112884612A (en) * | 2021-02-23 | 2021-06-01 | 江苏蚕食科技集团有限公司 | Intelligent housekeeping system based on housekeeping service |
| CN114626778A (en) * | 2022-01-26 | 2022-06-14 | 江苏斑马软件技术有限公司 | Housekeeping service system |
-
2019
- 2019-07-25 CN CN201910678555.4A patent/CN110569999A/en not_active Withdrawn
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112884293A (en) * | 2021-01-27 | 2021-06-01 | 昆山国禾信息科技有限公司 | Intelligent management system for household services |
| CN112884612A (en) * | 2021-02-23 | 2021-06-01 | 江苏蚕食科技集团有限公司 | Intelligent housekeeping system based on housekeeping service |
| CN114626778A (en) * | 2022-01-26 | 2022-06-14 | 江苏斑马软件技术有限公司 | Housekeeping service system |
| CN114626778B (en) * | 2022-01-26 | 2023-10-13 | 江苏斑马软件技术有限公司 | Household service system |
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Application publication date: 20191213 |