CN112884293A - Intelligent management system for household services - Google Patents

Intelligent management system for household services Download PDF

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Publication number
CN112884293A
CN112884293A CN202110113655.XA CN202110113655A CN112884293A CN 112884293 A CN112884293 A CN 112884293A CN 202110113655 A CN202110113655 A CN 202110113655A CN 112884293 A CN112884293 A CN 112884293A
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module
information
service
staff
center
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CN202110113655.XA
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李国锦
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Kunshan Guohe Information Technology Co ltd
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Kunshan Guohe Information Technology Co ltd
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Priority to CN202110113655.XA priority Critical patent/CN112884293A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/103—Workflow collaboration or project management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/105—Human resources
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282—Rating or review of business operators or products
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/12—Accounting
    • G06Q40/125—Finance or payroll

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Abstract

The invention belongs to the technical field of intelligent management, and particularly relates to an intelligent management system for home administration service. The invention provides an intelligent management system for home administration service, which comprises an enterprise management center, a customer service center and an employee information center, wherein the enterprise management center is used for managing the enterprise; the enterprise management center is connected with the customer service center and the staff information center, and the information content of the staff information center is disclosed to the customer service center. According to the intelligent management system for the housekeeping services, which is provided by the invention, by setting the staff growth module, the staff is allowed to obtain higher salary through the grade improvement, the staff is encouraged to improve the service quality in the service process, and the user satisfaction is improved, so that the housekeeping service atmosphere satisfied by the customers under the responsibility of the staff is established, the national happiness is enhanced, and the pressure brought to young people by family miniaturization and population aging is relieved.

Description

Intelligent management system for household services
Technical Field
The invention belongs to the technical field of intelligent management, and particularly relates to an intelligent management system for home administration service.
Background
The home services are closely related to the daily lives of the residents. With the gradual improvement of the living standard, the miniaturization of families, the aging of population and the acceleration of life rhythm, the service demand of residents on the housework is increasing day by day. Meanwhile, along with the continuous improvement of the education degree of Chinese citizens, the poverty loss rate is continuously reduced, the low-income crowds are continuously reduced, the requirements of the citizens on the living standard are continuously improved, the average wages of the current household industry are continuously increased, and the requirements of the consumers on the household service quality are continuously improved. The development of the household service industry can meet the increasing living demands of people and solve the social problems caused by the miniaturization of families and the aging of people.
The quality of the housekeeping employees which can be provided in the market at present is uneven, trust cannot be established between the clients and the employees, and the historical service quality of the employees is opaque, so that the clients cannot select the employees suitable for the clients, the opportunity that the employees obtain salary promotion through better service quality is blocked, no incentive mechanism is provided for the employees working hard, and the service quality is influenced.
Disclosure of Invention
Aiming at the problems, the invention provides an intelligent management system for home administration service, which comprises an enterprise management center, a customer service center and an employee information center; the enterprise management center is connected with the customer service center and the staff information center, and the information content of the staff information center is disclosed to the customer service center.
As an optimal technical scheme, the enterprise management center comprises an intelligent order management module, a flow monitoring module, an employee growth module and a reward and punishment processing module.
As a preferable technical scheme, the customer service center comprises an employee information browsing module, an appointment module and an evaluation module.
As a preferable technical scheme, the employee information center comprises a basic identity information module, a historical service recording module, a task information module and a growth information module.
As a preferred technical scheme, the intelligent order management module is responsible for counting all employee information in the employee information center, matching employees according to the demand information provided by the client in the order placing module and the existing task information of the employees in the task information module, and distributing orders.
As a preferred technical scheme, the process monitoring module is responsible for collecting reservation information, monitoring service processes, and reminding workers with tasks and clients with service reservations. Preferably, the process monitoring module is responsible for updating the service plan or replacing the service staff when the client or staff schedule changes.
As a preferable technical scheme, the employee growth module establishes a service file for each employee, obtains employee grade promotion according to service duration and user evaluation, and is used as a basis for service charging and employee compensation.
As a preferred technical scheme, the reward and punishment processing module is responsible for issuing bonus money and executing punishment to the staff according to the evaluation information of the customer and the service duration of the staff.
As a preferred technical solution, the staff information browsing module allows a user to browse staff information before placing an order, and selects a number of qualified staff to be provided to the intelligent order management module for matching. The reservation module is responsible for helping the customer determine the reservation time and staff. The evaluation module is used for recording the evaluation of the customer on the staff after the service is finished, providing the evaluation information to the staff information center for disclosure, and providing the evaluation information to the staff growth module as the basis of the grade rise and fall of the staff.
As a preferred technical scheme, the employee basic identity information module is responsible for registering basic identity information of an employee; the historical service recording module is used for recording the service duration and evaluation of the employees in the past service; the task information module is responsible for recording the current service task list and plan of the staff; the growth information module is responsible for recording the current level state and the past growth process of the employee.
Has the advantages that:
(1) according to the intelligent management system for the housekeeping services, which is provided by the invention, by setting the staff growth module, the staff is allowed to obtain higher salary through the grade improvement, the staff is encouraged to improve the service quality in the service process, and the user satisfaction is improved, so that the housekeeping service atmosphere satisfied by the customers under the responsibility of the staff is established, the national happiness is enhanced, and the pressure brought to young people by family miniaturization and population aging is relieved.
(2) According to the invention, the client service center and the staff information center are arranged to establish asymmetric disclosure of information, so that a client can browse all working information of staff, including name, age, service record, grade state and the like, and the staff cannot acquire any information which the client does not want to provide in the system, including evaluation of the client on the staff, thereby ensuring privacy safety of the client.
(3) The employee growth module is arranged, so that the employee is allowed to obtain grade promotion by accumulating service duration and promoting service evaluation, and higher salary payment is obtained; meanwhile, the growth information of the staff is also disclosed, so that the customers can conveniently select the staff with different grades according to the demands of the customers, the charging transparency is improved through the information disclosure, and the service satisfaction of the customers is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a system architecture diagram of an intelligent management system for home services provided by the present invention;
FIG. 2 is a system architecture diagram of an enterprise management center;
FIG. 3 is a system architecture diagram of a customer service center;
fig. 4 is a system architecture diagram of an employee information center.
Detailed Description
The invention will be further understood by reference to the following detailed description of preferred embodiments of the invention and the examples included therein.
When describing embodiments of the present application, the use of "preferred," "preferably," "more preferred," and the like, is meant to refer to embodiments of the invention that may provide certain benefits, under certain circumstances. However, other embodiments may be preferred, under the same or other circumstances. In addition, the recitation of one or more preferred embodiments does not imply that other embodiments are not useful, nor is it intended to exclude other embodiments from the scope of the invention.
The invention provides an intelligent management system for home administration service, which comprises an enterprise management center, a customer service center and an employee information center, wherein the enterprise management center is used for managing the enterprise; the enterprise management center is connected with the customer service center and the staff information center, and the information content of the staff information center is disclosed to the customer service center. The asymmetric information disclosure mode is set, a client can browse all work related information of the staff, the staff can only obtain the information which is allowed to be provided by the client, the client can be guaranteed to find the most appropriate staff for serving the staff through screening, and meanwhile the privacy of the client can be protected.
In some preferred embodiments, the enterprise management center includes an intelligent order management module, a process monitoring module, an employee growth module, and a reward and punishment processing module.
In some preferred embodiments, the customer service center comprises an employee information browsing module, an appointment module and an evaluation module.
In some preferred embodiments, the employee information center includes a basic identity information module, a history service recording module, a task information module, and a growth information module.
In some preferred embodiments, the intelligent order management module is responsible for counting all employee information in the employee information center, matching employees according to the demand information provided by the customer in the order placing module and the existing task information of the employees in the task information module, and distributing the orders.
In some preferred embodiments, the process monitoring module is responsible for collecting reservation information, monitoring service processes, and reminding workers with tasks and customers with service reservations. Preferably, the process monitoring module is responsible for updating the service plan or replacing the service staff when the client or staff schedule changes.
In some preferred embodiments, the employee growth module establishes a service profile for each employee, obtains employee level improvements based on service duration and user evaluation, and bases service charges and employee compensation.
In some preferred embodiments, the reward and punishment processing module is responsible for issuing bonus money and executing punishment for the employee according to the evaluation information of the customer and the service duration of the employee.
In some preferred embodiments, the staff information browsing module allows a user to browse staff information before placing an order, select a number of qualified staff, and provide the staff to the intelligent order management module for matching. The reservation module is responsible for helping the customer determine the reservation time and staff. The evaluation module is used for recording the evaluation of the customer on the staff after the service is finished, providing the evaluation information to the staff information center for disclosure, and providing the evaluation information to the staff growth module as the basis of the grade rise and fall of the staff.
Preferably, the evaluation information is anonymously disclosed.
In some preferred embodiments, the employee basic identity information module is responsible for registering basic identity information of an employee; the basic identity information includes: name, age, native place, proficiency in applying mandarin, etc.
The historical service recording module is used for recording the service duration and evaluation of the employees in the past service; preferably, the service duration and the service evaluation are independent from each other, so that the anonymity of the evaluation is ensured, and the condition that the employee cannot deduce the source of the evaluation through public information is ensured.
The task information module is responsible for recording the current service task list and plan of the staff; the growth information module is responsible for recording the current level state and the past growth process of the employee.
Examples
The technical solution of the present invention is described in detail by the following examples, but the scope of the present invention is not limited to the examples.
An intelligent management system for home administration service comprises an enterprise management center, a customer service center and an employee information center; the enterprise management center is connected with the customer service center and the staff information center, and the information content of the staff information center is disclosed to the customer service center.
The enterprise management center comprises an intelligent order management module, a flow monitoring module, a staff growth module and a reward and punishment processing module.
The customer service center comprises an employee information browsing module, an appointment module and an evaluation module.
The employee information center comprises a basic identity information module, a historical service recording module, a task information module and a growth information module.
The intelligent order management module is responsible for counting all employee information in the employee information center, matching employees according to the demand information provided by the client in the order placing module and the existing task information of the employees in the task information module, and distributing orders.
The process monitoring module is responsible for collecting reservation information, monitoring the service process and reminding the staff with tasks and the clients with service reservations.
The employee growth module establishes a service file for each employee, obtains employee grade promotion according to service duration and user evaluation, and serves as a basis for service charging and employee compensation.
And the reward and punishment processing module is responsible for issuing bonus and executing punishment to the staff according to the evaluation information of the customer and the service duration of the staff.
The staff information browsing module allows a user to browse staff information before placing an order, selects a plurality of staff meeting the conditions and provides the staff information to the intelligent order management module for matching; the reservation module is responsible for helping a client to determine reservation time and staff; the evaluation module is used for recording the evaluation of the customer on the staff after the service is finished, providing the evaluation information to the staff information center for disclosure, and providing the evaluation information to the staff growth module as the basis of the grade rise and fall of the staff.
The employee basic identity information module is responsible for registering basic identity information of the employee; the historical service recording module is used for recording the service duration and evaluation of the employees in the past service; the task information module is responsible for recording the current service task list and plan of the staff; the growth information module is responsible for recording the current level state and the past growth process of the employee.
Finally, it should be noted that the above-mentioned contents are only used for illustrating the technical solutions of the present invention, and not for limiting the protection scope of the present invention, and that the simple modifications or equivalent substitutions of the technical solutions of the present invention by those of ordinary skill in the art can be made without departing from the spirit and scope of the technical solutions of the present invention.

Claims (10)

1. An intelligent management system for home administration service is characterized by comprising an enterprise management center, a customer service center and an employee information center; the enterprise management center is connected with the customer service center and the staff information center, and the information content of the staff information center is disclosed to the customer service center.
2. The intelligent housekeeping service management system of claim 1, wherein the enterprise management center comprises an intelligent order management module, a process monitoring module, a staff growth module and a reward and punishment processing module.
3. The intelligent management system for housekeeping services according to claim 1 or 2, wherein the customer service center comprises an employee information browsing module, an appointment module and an evaluation module.
4. The intelligent management system for housekeeping services according to claim 1 or 2, wherein the employee information center comprises a basic identity information module, a historical service recording module, a task information module and a growth information module.
5. The intelligent management system for housekeeping services according to claim 2, wherein the intelligent order management module is responsible for counting all employee information in the employee information center, matching employees according to the requirement information provided by the customer in the order placing module and the existing task information of the employees in the task information module, and distributing the orders.
6. The intelligent administration system for housekeeping services according to claim 2, wherein the process monitoring module is responsible for collecting reservation information, monitoring service processes, and alerting tasked employees and clients with service reservations.
7. The intelligent administration system for housekeeping services according to claim 2, wherein the employee growth module builds a service profile for each employee, obtains employee level enhancement based on service duration and user evaluation, and bases service charges and employee compensation.
8. The housekeeping service intelligent management system of claim 2, wherein the reward and punishment processing module is responsible for issuing a bonus and performing punishment to the employee according to the evaluation information of the customer and the service duration of the employee.
9. The intelligent management system for housekeeping services according to claim 3, wherein the staff information browsing module allows the user to browse the information of the staff before placing an order, select a plurality of qualified staff, and provide the staff to the intelligent order management module for matching; the reservation module is responsible for helping a client to determine reservation time and staff; the evaluation module is used for recording the evaluation of the customer on the staff after the service is finished, providing the evaluation information to the staff information center for disclosure, and providing the evaluation information to the staff growth module as the basis of the grade rise and fall of the staff.
10. The intelligent management system for housekeeping services according to claim 4, wherein the employee basic identity information module is responsible for registering basic identity information of employees; the historical service recording module is used for recording the service duration and evaluation of the employees in the past service; the task information module is responsible for recording the current service task list and plan of the staff; the growth information module is responsible for recording the current level state and the past growth process of the employee.
CN202110113655.XA 2021-01-27 2021-01-27 Intelligent management system for household services Pending CN112884293A (en)

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Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020066026A (en) * 2001-02-08 2002-08-14 주식회사 아이앤아이오 Enterprise Management System and method thereof
JP2013190861A (en) * 2012-03-12 2013-09-26 Kajitaku Co Ltd Housekeeping service reservation method
CN108053133A (en) * 2017-12-26 2018-05-18 广州信恩信息技术有限公司 A kind of household management software marketing system and method
CN109615284A (en) * 2019-02-14 2019-04-12 安徽惠生活电子商务有限公司 A kind of household services information management system
CN109726999A (en) * 2019-01-21 2019-05-07 安徽惠生活电子商务有限公司 A kind of household services card management system
CN110569999A (en) * 2019-07-25 2019-12-13 合肥尘洁清洁技术服务有限公司 housekeeping service management system

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20020066026A (en) * 2001-02-08 2002-08-14 주식회사 아이앤아이오 Enterprise Management System and method thereof
JP2013190861A (en) * 2012-03-12 2013-09-26 Kajitaku Co Ltd Housekeeping service reservation method
CN108053133A (en) * 2017-12-26 2018-05-18 广州信恩信息技术有限公司 A kind of household management software marketing system and method
CN109726999A (en) * 2019-01-21 2019-05-07 安徽惠生活电子商务有限公司 A kind of household services card management system
CN109615284A (en) * 2019-02-14 2019-04-12 安徽惠生活电子商务有限公司 A kind of household services information management system
CN110569999A (en) * 2019-07-25 2019-12-13 合肥尘洁清洁技术服务有限公司 housekeeping service management system

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Application publication date: 20210601